Maintenance for Your Volkswagen Caddy SUV Fifth Generation (2020-2025)

3. 1.3 bar (19 psi/130 kPa) and lower:  
Do not drive on! The tyre cannot be sealed adequately with the breakdown set.  
Seek expert assistance  
.
4. 1.4 bar (20 psi/140 kPa) and higher:  
Adjust the tyre pressure back to the correct value.  
Resume your journey to the nearest qualified workshop. Do not exceed a maximum speed of 80 km/h  
(50 mph).  
The damaged tyre should be replaced at the qualified workshop.  
WARNING  
The tyre filler hose and the air compressor can get hot during inflation.  
Protect your hands and skin from the hot components.  
Do not place the hot tyre filler hose or the hot air compressor on any inflammable materials.  
Allow the device to cool down fully before stowing.  
If the tyre will not inflate to at least 2.0 bar(29 psi/200 kPa), the tyre is too damaged. The sealant is unable to  
seal the tyre. Do not drive on. Seek expert assistance.  
WARNING  
If the defective tyre cannot be sealed adequately with the breakdown set, the tyre will lose air when driving. This  
can lead to tyre failure, loss of control of the vehicle, accidents, serious injuries and death.  
Do not carry on driving if the tyre pressure is 1.3 bar(19 psi/130 kPa) or lower after driving for 10 minutes.  
Seek expert assistance.  
NOTICE  
Switch the air compressor off after a maximum of 8 minutes to avoid overheating. Let the air compressor cool down  
for a few minutes before switching it back on.  
Service work and digital service schedule  
The vehicle data sticker attached to the inside cover of this owner's manual helps ensure that you can have the  
correct Volkswagen Genuine Parts® installed in your vehicle whenever required. This data also determines which type  
of service applies to your vehicle.  
The vehicle data sticker confirms when the vehicle was first registered or delivered, when the pre-delivery inspection  
was carried out, and thus the date from which your vehicle is covered by our warranty.  
The digital service schedule is not available in some markets. In this case, your Volkswagen Commercial Vehicles  
dealership will inform you about the service work and documentation of this work.  
Storing the service operations performed (“digital service schedule”)  
The service records are stored by your Volkswagen Commercial Vehicles dealership or qualified workshop in a central  
system. This transparent documentation of the service history allows the service operations performed to be  
reproduced at any time. Each time you have your vehicle serviced, Volkswagen Commercial Vehicles recommends  
asking for a printed service record, which contains all service work stored in the system.  
With every service, the printout of the previous service record is replaced by a current printout.  
Service work  
The following information is documented in the digital service schedule by your Volkswagen Commercial Vehicles  
dealership or qualified workshop:  
536  
Which service was carried out and when.  
Whether any repairs are recommended, such as replacement of the brake pads in the near future.  
Whether you had any special requests before or during the maintenance work. Your service advisor will note these  
on the order.  
Which components and service fluids were changed.  
When your next service is scheduled for.  
The LongLife mobility guarantee is valid until the next inspection is due. Documentation takes place at every  
scheduled inspection.  
The type and scope of service work may differ from vehicle to vehicle. Information on specific work for your vehicle  
can be requested from a qualified workshop.  
WARNING  
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result in breakdowns, accidents  
and serious injury.  
Have service work carried out by an authorised Volkswagen Commercial Vehicles dealership or qualified  
workshop.  
NOTICE  
Volkswagen Commercial Vehicles is not responsible for any vehicle damage caused by inadequate servicing work or  
delays in the supply of parts.  
Regular servicing of your vehicle not only maintains its value, it also ensures that your vehicle remains  
roadworthy and in working order. You should therefore have your vehicle serviced according to the  
Volkswagen Commercial Vehicles guidelines.  
Fixed service or flexible service  
Fig. 1 Vehicle data sticker with PR number for the relevant  
service (illustration).  
There are two types of service event:oil change service and inspection. The service interval display in the display of  
the instrument cluster serves as a reminder of when the next service event is due.  
Your vehicle will receive eitherfixed service or flexible service during the oil change service, depending on the level of  
equipment, the engine type and the operating conditions.  
How do I know which type of service my vehicle needs?  
From the PR number on the vehicle data sticker→ Fig. 1 (arrow), on the inside front cover of the owner’s manual  
537  
and in the luggage compartment.  
From the table below.  
The data in the following table are based on normal operating conditions.  
Service  
event  
Service  
type  
PR No.  
Service interval  
Oil  
Every 5,000 km / 14,000 milesor 1 year  
change  
service  
QI1  
.
Every  
7,500 km /  
14,000 miles  
or 1 year  
.
QI2  
QI3  
QI4  
Every  
10,000 km /  
14,000 miles  
or 1 year  
.
Fixed  
Every  
15,000 km /  
14,000 miles  
or 1 year  
.
Every  
20,000 km /  
14,000 miles  
or 1 year  
.
QI5  
Every  
10,000 miles  
or 1 year  
QI7  
As per  
service  
interval  
display  
.
QI6, QI8  
As per  
service  
interval  
display  
.
VI4  
Flexible  
As per  
service  
interval  
VI1,  
VI2  
538  
display  
Service  
event  
Service  
.
PR No.  
Service interval  
type  
As per service interval display  
.
Inspection  
Observe and follow the information on the motor oil specification according to the VW standard (→ Engine oil).  
Features of the flexible service  
With the flexible service, you only need to have an oil change service carried out if your vehicle requires one.  
Individual operating conditions and personal driving style are taken into account in order to determine this point in  
time. An important feature of the flexible service is the use of LongLife engine oil instead of conventional oil.  
Observe and follow the information on the motor oil specification according to the VW standard (→ Engine oil).  
If you do not wish to have the flexible service, you can opt for the fixed service instead. However, a fixed service can  
affect your service costs. Your service advisor will be pleased to advise you.  
Service interval display  
Service dates for Volkswagen Commercial Vehicles are shown in the service interval display in the instrument cluster  
(→ Service interval display). This service interval display provides information on services that include an oil change or  
inspection. When an individual service is due, additional work that is due can also be carried out, e.g. changing brake  
fluid and spark plugs.  
Information on operating conditions  
The specified service intervals and scope of service are always for vehicles used undernormal operating conditions.  
If the vehicle is operated undersevere conditions, some work will have to be performed before the next service is due  
or at shorter intervals than those specified.  
Difficult operating conditions:  
Fuels containing sulphur.  
Regular short trips.  
Long periods of engine idling, e.g. taxis.  
Use of the vehicle on rough terrain.  
Use in areas with high levels of dust  
Frequent trailer towing (with some equipment levels).  
Primarily stop-and-go mode, e.g. in the city.  
Driving mainly in winter conditions  
This applies particularly to the following components(depending on the vehicle equipment):  
Active combi filter.  
Air Care active combi filter.  
Air filter.  
Toothed belt.  
Particulate filter.  
Engine oil.  
Additional equipment.  
The service advisor at your qualified workshop will be pleased to advise you on whether your vehicle requires more  
frequent work due to the conditions under which it is used.  
539  
WARNING  
Inadequate servicing, no servicing at all, or failure to adhere to service intervals may result in breakdowns, accidents  
or serious injury.  
Have service work carried out by an authorised Volkswagen Commercial Vehicles dealership or qualified  
workshop.  
NOTICE  
Volkswagen Commercial Vehicles is not responsible for any vehicle damage caused by inadequate servicing work or  
delays in the supply of parts.  
Scope of service  
The scope of service includes allmaintenance work that is necessary in order to keep your vehicle roadworthy  
(depending on the operating conditions and vehicle equipment, e.g. engine, gearbox or service fluids). The  
maintenance work is divided into inspection work and servicing work. You can find out what work is required in detail  
for your vehicle:  
From your Volkswagen Commercial Vehicles dealership.  
From your qualified workshop.  
In the electronic repair and workshop information systemerWin (→ Repairs and technical modifications).  
Inspection work  
Electrics  
12-volt vehicle battery: check and replace as required.  
Lighting: check.  
Horn: check.  
Headlight setting: check.  
Service interval display: reset.  
Engine and gearbox  
Exhaust system: check.  
Gearbox and final drive: check.  
Gas system: check.  
Poly V-belt: check.  
Cooling system: check.  
Engine and components in the engine compartment: check.  
Engine oil level: check.  
Running gear  
Swivel joints and track rods: check.  
Tyres: check.  
Brake system: check.  
Brake pads and brake discs: check.  
Brake fluid level: check.  
Drive shaft boots: check.  
Coupling rod and stabiliser mountings: check.  
Breakdown set: check.  
540  
Tyre pressure on all wheels: check.  
Power steering: check.  
Shock absorbers and coil springs: check.  
Body  
Windscreen: check.  
Body: check for corrosion.  
Wiper blades: check.  
Window washer system: check.  
Door arrester: lubricate.  
Underbody: check.  
Road test: perform.  
Servicing work  
In addition to the inspection work, further servicing work may need to be performed on your vehicledepending on  
the operating conditions and vehicle equipment, e.g. engine, gearbox or service fluids. This work is dependent either  
on time and mileage or only time or mileage.  
Final drive and differential: change oil.  
Additives: change or top up.  
Air Care enhanced air filter: change.  
Enhanced air filter: change.  
Brake fluid: change.  
Diesel fuel filter: change or drain.  
Natural gas tank and lines: change.  
Gas system filter: change.  
Gearbox: change oil and filter as required.  
Gearbox mounting: change.  
Belt status display for the rear seats: change the battery  
Air filter: change.  
Engine: change oil and filter as required.  
Particulate filter: check.  
Toothed belt and tensioning roller: check or change.  
Spark plugs: change.  
It is also possible to have servicing work carried out in between the scheduled service events.  
The scope of service is subject to change for technical reasons, e.g. continuous further development of components.  
Your Volkswagen Commercial Vehicles dealership or qualified workshop always has the latest information about any  
changes.  
Notes on vehicle care  
Regular and expert care helps to preserve your vehicle→  
.
The longer that soiling is left on the surface of vehicle components and upholstery fabrics, the more difficult it can  
become to clean and treat them. Extended exposure may mean that it is no longer possible to remove soiling.  
WARNING  
541  
Incorrect care and cleaning of vehicle parts can impair the safety features of the vehicle and cause serious injury.  
Always observe the manufacturer's instructions.  
Use only approved or recommended cleaning products.  
Do not use cleaning agents that contain solvents. Solvents can cause irreparable damage to the airbag modules.  
Protect your hands and arms against parts with sharp edges, e.g. when cleaning the insides of the wheel  
housings.  
WARNING  
Dirty, misted and iced-up windows reduce visibility. This can also impair the vehicles’ safety equipment. This leads  
to a risk of accidents and serious injuries.  
You should only drive the vehicle if you have a clear view through all windows.  
Do not treat the windscreen with water-repellent window coating agents. In unfavourable conditions, they can  
cause increased dazzle.  
Care products  
Volkswagen Commercial Vehicles recommend using Genuine care products suitable for your vehicle. Consult a  
qualified workshop if you have any specific questions or if vehicle parts are not listed. Suitable accessories are  
available from your Volkswagen Commercial Vehicle dealership. Follow the instructions for use on the packaging →  
, →  
.
WARNING  
Unsuitable care products and incorrect use of care products can cause accidents, serious injuries, burns or  
poisoning. Care products may be toxic and hazardous.  
Store care products only in the closed original container.  
Read the packaging leaflet.  
Keep all care products out of reach of children.  
Use care products only outside or in well-ventilated rooms so that you do not breathe in any toxic vapours.  
Never use fuel, turpentine, engine oil, nail varnish remover or other volatile fluids for vehicle care. These  
substances are toxic and highly flammable.  
NOTICE  
Soiling with aggressive and solvent-based ingredients can cause irreparable damage to the vehicle equipment, even  
if left for only a short time, e.g. on seat padding or trim parts.  
Do not let contamination or dirt dry.  
Have stubborn stains removed by a qualified workshop.  
Washing the vehicle  
Please observe the following information to wash your vehicle correctly and properly.  
WARNING  
The braking efficiency may be delayed and the braking distance may be longer after the vehicle has been washed.  
The brake discs and brake pads may be damp, or iced up in winter. There is a risk of accidents.  
“Dry and de-ice the brakes” by performing careful braking manoeuvres.  
NOTICE  
Serious vehicle damage can be caused if the vehicle is not washed correctly.  
Always follow the manufacturer's instructions.  
Do not wash the vehicle in direct sunlight.  
Never aim a water jet directly at locks, doors or the boot lid in cold weather. The locks and seals may freeze up.  
542  
Automatic car washes  
Always observe all the car wash operator's specifications, in particular if your vehicle features add-on parts→  
.
The windows must be closed and the exterior mirrors must be folded away.  
Vehicles with steering column lock: If the vehicle is mechanically pulled through the car wash(wash tunnel), the  
steering column must not unlock (→ Steering).  
The windscreen wipers and the rain and light sensor (→ Rain and light sensor) are switched off.  
The Auto Hold function (→ Auto Hold function) is switched off.  
Further information:  
Please observe any information provided by the car wash operator, especially where add-on parts are concerned.  
Preferably use textile car washes without brushes.  
Do not select cleaning programmes with hot wax for vehicles with decorative and protective films.  
Regularly have the bottom of the vehicle thoroughly cleaned to remove residue.  
High-pressure cleaner  
Observe information issued by the manufacturer and do not use rotating nozzles under any circumstances→  
Use water only up to a maximum temperature of +60°C(+140°F).  
!
Do not clean windows that are iced up or covered in snow with a high-pressure cleaner.  
Move the jet of water uniformly so that the nozzle is at least 50 cm(20 inches) away from the vehicle components.  
Do not point the water jet at the same location for too long.  
Do not direct the jet of water at rubber seals or other sensitive vehicle components such as side windows, glossy  
strips, tyres, sensors, camera lenses, decorative and protective film.  
Washing by hand  
Clean the vehicle with a soft sponge, a wash mitt or a brush applying only light pressure. Start with the roof and  
work from the top to the bottom →  
.
Use a shampoo for very stubborn dirt only.  
Wash the vehicle only in specially designated washing bays. This prevents waste water that is possibly  
contaminated with oil from entering the sewerage system.  
Waxing  
Waxing protects the paintwork. If water no longer clearly forms small drops and runs off the paintwork when the  
vehicle is clean, the vehicle should be re-waxed with a good wax preservative.  
Even if a preservative wax is applied regularly in the automatic car wash, Volkswagen Commercial Vehicles  
recommends protecting the vehicle paintwork at least twice a year using Volkswagen Genuine hard wax  
(000 096 317).  
Polishing  
Polishing is only necessary if the paint has lost its shine, and the gloss cannot be brought back by applying wax.  
Matt-painted surfaces must not be polished! The surface gets irreparably damaged by the gloss of the paint.  
Washing matte painted vehicles  
543  
Clean vehicles with matt-painted surfaces by hand or in a textile car washwithout wax preservation→  
.
When washing the vehicle by hand, start by removing the coarse dirt with plenty of water. Then wash the surface  
with a mild soap solution.  
Minor dirt or contamination such as grease spots or insect residues can be removed with a special cleaner for matte  
paint.  
NOTICE  
Painted parts and surfaces with a matt finish, unpainted plastic parts, headlight lenses and tail light clusters can be  
damaged if the vehicle is not washed correctly.  
Do not use hard or abrasive brushes.  
Cleaning and caring for the vehicle exterior  
Windows and glass surfaces  
Remove dirt with a suitable glass cleaner or a Volkswagen Genuine Cleaning Cloth 0( 00 096 166 A).  
Use a hand brush to remove snow. When using a plastic scraper to remove ice, make sure you only move it in one  
direction. Use the Volkswagen Genuine de-icing agent (000 096 322) to remove ice.  
Wiper blades  
Follow the instructions for changing the wiper blades (→ Wiper blades).  
Paint  
Use a clean, soft cloth and a mild soap solution(made with a maximum of two tablespoons of neutral soap to one  
litre of water) or cleaning clay to remove any light dirt immediately, e.g. deposits or insect residue→  
NOTICE  
.
You can damage the paint if you clean the vehicle incorrectly.  
Always treat painted surfaces with care when cleaning.  
Further information:  
Clean up any spilt fuel or service fluids immediately.  
Moisten flash rust deposits with a soap solution. Then remove any deposits with cleaning clay.  
Have corrosion removed by a qualified workshop.  
You can repair minor paint damage with a touch-up pen. The paint code is located on the vehicle data sticker .  
Consult a qualified workshop in the event of damage to surfaces with matt paintwork.  
Decorative film and protective film  
Observe information on cleaning the paintwork. Always use Volkswagen Genuine plastic cleaner0(00 096 314) for  
matt decorative films.  
Treat the vehicle with liquid hard wax every three months after washing and removing dust. Only use clean, soft  
microfibre cloths to apply it. Do not use hot wax, even in car washes.  
The durability and colour of decorative and protective films are affected by environmental factors such as  
sunshine, moisture, air pollution, stone chips, etc. Decorative films can show signs of wear and ageing after  
approximately one to three years and protective films after approximately two to three years. In very hot  
climates, decorative films may start to fade within one year and protective films within two years.  
544  
Engine compartment and plenum chamber  
Remove leaves and other loose objects with a vacuum cleaner or by hand→  
.
NOTICE  
The drains in the plenum chamber could become blocked with leaves or dirt. Water that has not drained away, or  
water sprayed onto the vehicle by a high-pressure cleaner, can enter the vehicle interior and cause significant  
damage.  
Do not clean the plenum chamber with a high-pressure cleaner.  
Have the area under the perforated cover of the plenum chamber cleaned regularly by a qualified workshop.  
Cleaning of the engine compartment should always be performed by a qualified workshop→  
WARNING  
.
The engine compartment of the vehicle is a hazardous area. All work in the engine compartment carries the risk of  
injury, scalding, accidents and fire.  
Observe the safety precautions before working in the engine compartment (→ In the engine compartment).  
Volkswagen Commercial Vehicles recommends having the work carried out by a qualified workshop.  
Sensors and camera lenses  
Observe the installation locations of the components on the vehicle .  
Clean the area in front of the sensors or camera with a soft cloth and solvent-free cleaning agent. Do not use warm  
or hot water. Use the Volkswagen Genuine de-icing agent (000 096 322) to remove ice.  
Clean sensitive surfaces on the rain and light sensor and the camera window on the windscreen with a suitable glass  
cleaner.  
Remove snow with a brush. Do not use warm or hot water. Use the Volkswagen Genuine De-icing Agent  
(000 096 322) to remove ice.  
Trim parts, trim strips, exhaust pipes made of chrome, aluminium or stainless steel  
Clean the surface with Volkswagen Genuine Chrome and Aluminium Care Product 0( 00 096 319 D).  
Chrome-plated trim parts can be protected using Volkswagen Genuine Hard Wax 0( 00 096 317).  
Headlights and tail light clusters  
Use a soft sponge moistened with a mild soap solution made from a maximum of two tablespoons of neutral soap to  
one litre of water. Do not use any cleaning agents that contain alcohol or solvents.  
Further information:  
Stubborn dirt: remove with Volkswagen Genuine chrome and aluminium care product 0( 00 096 319 D).  
Wheels  
Remove dirt and gritting salt deposits with plenty of water.  
Alloy wheels: treat dirty aluminium wheels with Volkswagen Genuine wheel cleaner 0( 00 096 304). Volkswagen  
Commercial vehicles recommends treating the wheel rims with Volkswagen Genuine hard wax (000 096 317) every  
three months.  
Further information:  
Damaged protective varnish: Immediately touch up using a touch-up paint pen. If necessary go to qualified  
workshop.  
545  
Brake dust: use Volkswagen Genuine wheel rim cleaner (000 096 304).  
Door lock cylinders  
Volkswagen Commercial Vehicles recommends using Volkswagen Genuine de-icing agent (000 096 322) for de-icing.  
Do not use door lock de-icers containing grease solvents.  
NOTICE  
Incorrect cleaning and care can damage the vehicle.  
Always follow the manufacturer's instructions.  
Do not use excessively hard, abrasive cleaning tools.  
Cleaning and caring for the interior  
Textiles, microfibre cloth and leatherette  
Remove dirt particles which adhere to the surface regularly with a vacuum cleaner so that the material is not  
permanently damaged by abrasion. Remove coarse dirt, e.g. stains, grease, ballpoint pen, with Volkswagen Genuine  
Interior Cleaner (000 096 301). Where necessary, use a mild soap solution made from a maximum of two tablespoons  
of neutral soap to one litre of water.  
NOTICE  
Using leather treatment agents, solvents, wax polish, shoe cream, stain remover or similar products to clean  
textiles, microfibre fabrics and leatherette can damage the surface.  
Natural leather  
Remove fresh dirt with a cotton cloth moistened with a mild soap solution made from a maximum of two  
tablespoons of neutral soap to one litre of water. Do not allow fluids to seep into the seams.  
Treat any dried spots and difficult dirt with Volkswagen Genuine Leather Cleaner0(00 096 323) →  
.
Apply a leather treatment agent to seats regularly, and after each clean. If the vehicle is parked outdoors for long  
periods, you should cover the leather to protect it from direct sunlight.  
NOTICE  
Never treat leather with solvents, wax polish, shoe cream, stain removers or similar products as these can cause  
significant damage to the material.  
Plastic parts  
Use a soft, moistened cleaning cloth and a mild soap solution.  
Use a solvent-free plastic cleaning agent to treat stubborn stains, e.g. Volkswagen Genuine Plastic Cleaner  
(000 096 314).  
Trim parts, trim strips made of chrome, aluminium or stainless steel  
Clean the surface with Volkswagen Genuine Chrome and Aluminium Care Product 0( 00 096 319 D).  
Chrome-plated trim parts can be protected using Volkswagen Genuine Hard Wax 0( 00 096 317).  
Controls  
Remove coarse dirt and other dirt that is difficult to reach using a soft brush. Then use a clean, soft cloth and a mild  
546  
soap solution →  
NOTICE  
.
The vehicle controls can be damaged by contact with liquids.  
Displays and screens  
Use a clean, lint-free cloth, e.g. Volkswagen Genuine Cleaning Cloth 0( 00 096 166 A) with a small amount of water, a  
suitable glass cleaner or LCD cleaner. Switch off the Infotainment system temporarily before cleaning.  
Do not clean the instrument cluster display or Infotainment system screen with a dry cloth.  
Rubber seals  
Clean with a soft and lint-free cloth as well as plenty of water. Treat with Volkswagen Genuine rubber care agent  
(000 096 310) on a regular basis.  
Seat belts  
Carefully pull the seat belt all the way out and leave it out. Remove coarse dirt with a soft brush. Clean the seat  
belt with a mild soap solution. Leave the belt fabric to dry completely and then allow it to roll up.  
WARNING  
Failure to clean the parts properly can cause damage to the seat belts, the fastenings and the belt retractor.  
Never try to modify or remove the seat belts for cleaning.  
Never clean the seat belts and their components with chemical agents.  
Do not use any caustic liquids, solvents or sharp objects.  
Protect the belt buckles against the ingress of liquids and foreign bodies.  
Let the cleaned seat belt to dry completely before allowing it to retract.  
Cleaning upholstery  
Clean the surfaces of the seats with a slightly moistened cloth→  
cleaning agents for treating coarse dirt.  
. Ask a qualified workshop about special  
NOTICE  
The seat padding may contain components for the airbag system and electrical connections. Seat padding that is  
damaged, incorrectly cleaned or treated, or that becomes wet, may cause damage to the vehicle electrical system or  
trigger a fault in the airbag system (→ Vehicle care).  
NOTICE  
Depending on the equipment, seat cushions with seat heating feature electrical components and connectors that  
may be damaged in the event of incorrect cleaning or treatment. This can also result in damage to other parts of the  
vehicle electrics.  
Do not use high-pressure cleaners, steam cleaners or coolant spray.  
Do not switch the seat heating on to dry the seats.  
Do not use washing paste or fine detergent solutions.  
Do not switch the seat heating on to dry the seats.  
Do not let the seats become saturated with water.  
If clothing that is not sufficiently colour-fast, e.g. denim, leaves stains on the seat cushions, this does not  
mean that the upholstery is defective.  
WARNING  
547  
Incorrect cleaning and treatment or saturation of the vehicle interior can damage the vehicle electrical system or  
trigger a fault in the airbag system which could result in severe or fatal injuries in the event of an accident.  
Avoid excessive use of water, e.g. water hose, high-pressure cleaner or steam cleaner.  
Remove large-area or severe dirt with hand wash.  
NOTICE  
Incorrect cleaning and care can damage the vehicle.  
Do not use a steam cleaner, brushes or hard sponges etc. for cleaning under any circumstances.  
Have stubborn stains removed by a qualified workshop.  
Accessories and parts  
Volkswagen Commercial Vehicles recommends consulting a Volkswagen Commercial Vehicles dealership before  
purchasing any accessories, spare parts or service fluids, e.g. if you wish to retrofit accessories in the vehicle or if you  
need to replace parts. Volkswagen Commercial Vehicle dealerships can recommend accessories, parts and service  
fluids which are suitable for your requirements. They can also answer any questions you might have regarding official  
regulations.  
Volkswagen Commercial Vehicles recommends you use only approvedVolkswagen accessories and Volkswagen  
Genuine Parts®. These parts and accessories have been specially tested by Volkswagen Commercial Vehicles for  
suitability, reliability and safety. A Volkswagen Commercial Vehicles dealership is also qualified for correct  
installation.  
Although the market is constantly scrutinised, Volkswagen Commercial Vehicles cannot assume responsibility for the  
reliability, safety and suitability of products Volkswagen Commercial Vehicles has not approved. Volkswagen  
Commercial Vehicles can therefore assume no responsibility for these parts, even if they have been approved by an  
official testing agency or are covered by an official approval certificate.  
Any retrofitted equipment which has a direct effect on the control of the vehicle must be approved by Volkswagen  
Commercial Vehicles for use in your vehicle and bear the e mark (approval symbol of the European Union). These  
devices include cruise control systems or electronically controlled suspension systems, for example.  
Any additional electrical components connected that do not serve to control the vehicle itself must bear the mark  
(manufacturer conformity declaration in the European Union). Such devices include refrigerator boxes, computers  
and ventilator fans.  
WARNING  
Incorrectly performed repairs or modifications to your vehicle can impair the effectiveness of the airbags, cause  
faults, accidents and fatal injury.  
Never secure or position objects, e.g. telephone holders, in the deployment zones of the airbags. They may cause  
severe or fatal injuries when the airbags are deployed.  
548