Maintenance -> Fixed service or flexible service for Your Volkswagen Caddy SUV Fifth Generation (2020-2025)

Which service was carried out and when.  
Whether any repairs are recommended, such as replacement of the brake pads in the near future.  
Whether you had any special requests before or during the maintenance work. Your service advisor will note these  
on the order.  
Which components and service fluids were changed.  
When your next service is scheduled for.  
The LongLife mobility guarantee is valid until the next inspection is due. Documentation takes place at every  
scheduled inspection.  
The type and scope of service work may differ from vehicle to vehicle. Information on specific work for your vehicle  
can be requested from a qualified workshop.  
WARNING  
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result in breakdowns, accidents  
and serious injury.  
Have service work carried out by an authorised Volkswagen Commercial Vehicles dealership or qualified  
workshop.  
NOTICE  
Volkswagen Commercial Vehicles is not responsible for any vehicle damage caused by inadequate servicing work or  
delays in the supply of parts.  
Regular servicing of your vehicle not only maintains its value, it also ensures that your vehicle remains  
roadworthy and in working order. You should therefore have your vehicle serviced according to the  
Volkswagen Commercial Vehicles guidelines.  
Fixed service or flexible service  
Fig. 1 Vehicle data sticker with PR number for the relevant  
service (illustration).  
There are two types of service event:oil change service and inspection. The service interval display in the display of  
the instrument cluster serves as a reminder of when the next service event is due.  
Your vehicle will receive eitherfixed service or flexible service during the oil change service, depending on the level of  
equipment, the engine type and the operating conditions.  
How do I know which type of service my vehicle needs?  
From the PR number on the vehicle data sticker→ Fig. 1 (arrow), on the inside front cover of the owner’s manual  
537  
and in the luggage compartment.  
From the table below.  
The data in the following table are based on normal operating conditions.  
Service  
event  
Service  
type  
PR No.  
Service interval  
Oil  
Every 5,000 km / 14,000 milesor 1 year  
change  
service  
QI1  
.
Every  
7,500 km /  
14,000 miles  
or 1 year  
.
QI2  
QI3  
QI4  
Every  
10,000 km /  
14,000 miles  
or 1 year  
.
Fixed  
Every  
15,000 km /  
14,000 miles  
or 1 year  
.
Every  
20,000 km /  
14,000 miles  
or 1 year  
.
QI5  
Every  
10,000 miles  
or 1 year  
QI7  
As per  
service  
interval  
display  
.
QI6, QI8  
As per  
service  
interval  
display  
.
VI4  
Flexible  
As per  
service  
interval  
VI1,  
VI2  
538  
display  
Service  
event  
Service  
.
PR No.  
Service interval  
type  
As per service interval display  
.
Inspection  
Observe and follow the information on the motor oil specification according to the VW standard (→ Engine oil).  
Features of the flexible service  
With the flexible service, you only need to have an oil change service carried out if your vehicle requires one.  
Individual operating conditions and personal driving style are taken into account in order to determine this point in  
time. An important feature of the flexible service is the use of LongLife engine oil instead of conventional oil.  
Observe and follow the information on the motor oil specification according to the VW standard (→ Engine oil).  
If you do not wish to have the flexible service, you can opt for the fixed service instead. However, a fixed service can  
affect your service costs. Your service advisor will be pleased to advise you.  
Service interval display  
Service dates for Volkswagen Commercial Vehicles are shown in the service interval display in the instrument cluster  
(→ Service interval display). This service interval display provides information on services that include an oil change or  
inspection. When an individual service is due, additional work that is due can also be carried out, e.g. changing brake  
fluid and spark plugs.  
Information on operating conditions  
The specified service intervals and scope of service are always for vehicles used undernormal operating conditions.  
If the vehicle is operated undersevere conditions, some work will have to be performed before the next service is due  
or at shorter intervals than those specified.  
Difficult operating conditions:  
Fuels containing sulphur.  
Regular short trips.  
Long periods of engine idling, e.g. taxis.  
Use of the vehicle on rough terrain.  
Use in areas with high levels of dust  
Frequent trailer towing (with some equipment levels).  
Primarily stop-and-go mode, e.g. in the city.  
Driving mainly in winter conditions  
This applies particularly to the following components(depending on the vehicle equipment):  
Active combi filter.  
Air Care active combi filter.  
Air filter.  
Toothed belt.  
Particulate filter.  
Engine oil.  
Additional equipment.  
The service advisor at your qualified workshop will be pleased to advise you on whether your vehicle requires more  
frequent work due to the conditions under which it is used.  
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