Parking -> Troubleshooting for Your Volkswagen Caddy SUV Fifth Generation (2020-2025)

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Zero position on the angle display.  
Check the requirements before using the trailer manoeuvring system (→ Trailer manoeuvring system):  
Select reverse gear.  
Tap the  
function button in the Infotainment system.  
Release the steering wheel (→ Trailer manoeuvring system).  
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Tilt the switch until the desired direction is reached→ Fig. 1  
. A diagram showing the current position of the  
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trailer appears on the instrument cluster display for orientation purposes  
.
Accelerate slowly and reverse the vehicle. Observe the surrounding area (→ Trailer manoeuvring system).  
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Correct the angle with the switch if necessary  
.
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Push the switch to the left  
Pull the switch to the rear  
or right  
to select the direction of travel.  
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.
Reverse and drive forwards until the required position is reached.  
The manoeuvring operation has been completed when a corresponding message is displayed on the instrument  
cluster. A signal tone may also sound.  
Automatic braking intervention  
The driver is responsible for braking in time (→ Trailer manoeuvring system).  
An automatic braking intervention may occur and the function may be cancelled in the following situations:  
Speed of approximately 6–8 km/h (3–5 mph) is exceeded.  
Steering interventions by driver.  
Diver door is open.  
The  
function button is activated in the Infotainment system.  
WARNING  
Risk of injury. Fast rotational steering wheel movements can cause serious injury.  
When manoeuvring, do not reach for the steering wheel until prompted to do so by the system.  
Exception: If a dangerous situation occurs, intervene and take over the steering.  
WARNING  
Risk of injury. Do not let the automatic braking intervention tempt you to take any risks while driving, as this can  
cause accidents. The system is not a substitute for the full concentration of the driver.  
Trailer Assist has system-related limitations. In some situations the automatic brake intervention can only work in  
a limited way or not at all.  
If a dangerous situation occurs, intervene and take over the steering.  
The automatic braking intervention is ended after approximately 1.5 seconds at vehicle standstill.  
Depress the brake pedal of the vehicle yourself following the automatic braking intervention.  
The exterior mirrors cannot be adjusted while Trailer Assist is  
active.  
Troubleshooting  
No camera visibility, fault message, system switches itself off  
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Clean the camera or remove stickers or accessories from the camera (→ Vehicle care, exterior).  
Check whether any damage is visible.  
The system behaves differently than expected  
This could have various causes:  
The camera is dirty (→ Vehicle care, exterior). The camera visibility may be impaired by dirt and snow or also  
residue from cleaning agents or coatings.  
The system requirements must be met (→ Trailer manoeuvring system).  
The camera is covered by water.  
The vehicle is damaged in the area around the camera, e.g. caused by parking collisions.  
The detection range of the camera is blocked by add-on parts, e.g. bicycle carriers.  
Changes have been made to the paintwork around the camera or the construction has been modified, e.g. vehicle  
front end or the running gear.  
Possible solution  
Switch off the system temporarily.  
Check whether any of the causes described apply.  
You can switch the system back on again once you have rectified the cause of the problem.  
If the system still fails to respond as expected, have the system checked by a qualified workshop or a Volkswagen  
Commercial Vehicles dealership.  
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