Get Transporting items Guide for Volkswagen Caddy SUV Fifth Generation (2020-2025)

Stowing a load

You can transport a load in the luggage compartment or on the load bed, on a trailer and on a roof load carrier .

Always observe the legal regulations.

Stowing a load securely

—Always distribute any loads in the vehicle as evenly as possible.

—Always stow luggage and heavy objects in the luggage compartment and place them as far forwards as possible→

.

—If necessary, remove the seats to increase the size of the luggage compartment.

—Observe gross axle weight ratings and the gross vehicle weight rating .

—Secure luggage in the luggage compartment to the fastening rings using suitable lashing, fixing and securing

straps .

—Also stow small objects safely.

—If necessary, fold back the rear seat backrest and engage it securely.

—If necessary, adjust the headlight range .

—Adjust the tyre pressure to suit the load. Observe the tyre pressure sticker (→ Tyre pressure).

—If necessary, adapt the tyre monitoring system to the new load level .

WARNING

Objects that are not secured or are attached incorrectly can cause serious injuries in the event of a sudden driving or

braking manoeuvre or in an accident. This applies particularly if objects are struck by the airbag when activated and

then flung through the vehicle interior. To reduce the risk of accidents, observe the following guidelines:

● Always stow all objects in the vehicle securely.

● Objects should be stowed in the vehicle interior in such a way that they can never enter the airbag deployment

zones while the vehicle is in motion.

● Always keep stowage compartments closed while the vehicle is in motion.

● Stowed objects must never cause passengers to assume an incorrect sitting position.

● Any seat blocked by stowed objects must not be used by any passengers.

● Do not stow any hard, heavy or sharp objects loose in any of the vehicle's open stowage areas, on the surface

behind the rear seat backrest or on the dash panel.

● Remove any hard, heavy or sharp objects from items of clothing and bags in the vehicle interior and stow them

securely.

WARNING

Transporting heavy objects changes the vehicle's handling due to the change in the centre of gravity and increases

the braking distance. Heavy loads that are not properly stowed or secured in the vehicle can lead to a loss of vehicle

control and can cause serious injury.

● Never exceed the vehicle's maximum payload. Both the payload and the distribution of the load in the vehicle will

have an effect on the driving response and braking distance of the vehicle.

● Transporting heavy objects changes the vehicle's handling and the centre of gravity.

● The payload should be distributed as evenly as possible in the vehicle.

● Always secure heavy objects in the luggage compartment as far in front of the rear axle as possible.

● Loose objects in the luggage compartment can suddenly slide and change the way the vehicle handles.

● Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions.

● Accelerate carefully and gently.

● Avoid sudden braking and driving manoeuvres.

● Brake earlier than in normal driving.

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WARNING

Incorrectly fastened securing straps may get detached in the event of a sudden braking manoeuvre or accident. This

could cause objects to be flung through the interior and lead to severe or fatal injuries.

● Never fix securing straps between the fastening rings in the side panel and the fastening rings in the vehicle floor.

● Never fix securing straps between opposite side walls.

● Never use elastic straps or nets to tie down loads.

● Ensure that the load retains its form and position once it has been secured. Use stable packaging and anti-slip

floor surfacing for your load.

WARNING

When the vehicle is not in use or is not being supervised, always lock the doors to reduce the risk of severe or fatal

injuries.

● Never leave children unattended, especially when the boot lid is open. Children could make their way into the

luggage compartment, close the boot lid and be unable to get out. This can cause severe or fatal injuries.

● Never let children play in or around the vehicle.

● Never drive with people in the luggage compartment.

NOTICE

Items that rub against the rear windows can damage or destroy the heating wires.

Suitable lashing, retaining or securing straps and load securing systems are available from specialist retailers.

Volkswagen Commercial Vehicles recommends using a Volkswagen Commercial Vehicles dealership for this

purpose.

Luggage compartment cover

Fig. 1 In the luggage compartment: Luggage compartment

cover

The luggage compartment cover is not a suitable place to store items→

.

Removing the luggage compartment cover

—Using both hands, press the front of the luggage compartment cover carefully out of the retainers from below

until the cover is unclipped from the retainers.

—Once the luggage compartment cover is unclipped, use one hand to swivel the right-hand side of the luggage

compartment up until it reaches the upper edge of the side window.

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—Lift the left-hand side of the luggage compartment cover and remove it from the luggage compartment.

Fitting the luggage compartment cover

—Fit the luggage compartment cover diagonally into the luggage compartment.

—Swivel the left-hand side of the luggage compartment cover up and set it down on the retainer.

—Swivel the right-hand side of the luggage compartment cover down and set it down on the retainer.

—Push the luggage compartment cover until it has clicked into place in the large retainers→ Fig. 1.

Always ensure that the belt is routed correctly when fitting the luggage compartment cover. The belt must not be

trapped by the luggage compartment cover.

Setting up the luggage compartment cover

The luggage compartment cover can be raised to ease the loading or unloading, if necessary.

—Move the luggage compartment cover up.

—Engage the luggage compartment cover in the two smaller retainers→ Fig. 1.

WARNING

Objects that are not secured or are secured incorrectly, or animals positioned on the luggage compartment cover,

can damage it and may also cause serious injuries in the event of a sudden driving or braking manoeuvre and in an

accident.

● Never transport any objects on the luggage compartment cover.

● Never transport animals on the luggage compartment cover.

WARNING

Using seat belts incorrectly increases the risk of severe or fatal injuries.

● Do not allow the belt webbing to become jammed, damaged or to rub on any sharp edges.

NOTICE

To prevent damage to the luggage compartment cover, do not load the luggage compartment to such a height that

the load will press against the luggage compartment cover when the boot lid is closed.

The luggage compartment should be empty to ease removal and installation of the luggage compartment

cover.

Roll-up luggage compartment cover

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Fig. 1 In the luggage compartment: Luggage compartment

cover.

The luggage compartment cover can be fitted behind the second row of seats→

.

Opening the luggage compartment cover

A

—Use the handle→ Fig. 1

to pull the luggage compartment cover back slightly.

—Lift the luggage compartment cover out of the side retainers and guide the luggage compartment cover forward

by hand.

Closing the luggage compartment cover

A

—Use the handle→ Fig. 1

to pull the rolled-up luggage cover evenly to the rear.

—Hook the luggage compartment cover into the side retainers on the left and right.

Removing the luggage compartment cover

B

—Unlock the luggage compartment cover in the direction of the arrow→ Fig. 1

and lift it up in the direction of

C

the arrow → Fig. 1

.

—Remove the luggage compartment cover from the retainers on the right.

—Additional instruction for removal behind the third row of seats:Attach the mount covers in the side trims.

Fitting the luggage compartment cover

—Only for installation behind the third row of seats:Remove covers of the mountings in the side trim on the left and

right. Then press down onto the cover from above and remove the cover.

—Position the luggage compartment cover in the left mounting in the side trim.

B

—Pull and hold the catch on the luggage compartment cover in the direction of the arrow→ Fig. 1

—Press the luggage compartment cover down in the right-hand mounting.

—Release the luggage compartment cover catch.

.

—Check that the luggage compartment cover is engaged securely.

WARNING

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If the luggage compartment cover is installed in front of a rear seat it can cause serious injuries in the event of

sudden braking manoeuvres or an accident.

● When people are sitting on the rear seats in the third row, always install the luggage compartment cover behind

the third row of seats.

WARNING

Objects that are not secured or are secured incorrectly, or animals on the luggage compartment cover, could cause

serious injuries in any sudden driving or braking manoeuvre or in an accident.

● Do not stow any hard, heavy or sharp items either loose or in bags on the luggage compartment cover.

● Never transport animals on the luggage compartment cover.

Pull-out luggage compartment floor

It is easier to load and unload heavy objects on the pull-out luggage compartment floor.

Sliding the luggage compartment floor

—Open the boot lid .

—Press and hold down the button on the handle and push the pull-out luggage compartment floor forwards or

backwards on the rails.

—Close the boot lid if necessary .

Removing the luggage compartment floor

—Open the boot lid .

—Press and hold down the button on the handle and lift the luggage compartment floor upwards out of the rails by

the handle.

—Close the boot lid if necessary .

Fitting the luggage compartment floor

—Open the boot lid .

—With the handle facing the load sill, place the pull-out luggage compartment floor onto the rails while holding

down the button on the handle until the pull-out luggage compartment floor is lying correctly on the rails.

—Check whether the pull-out luggage compartment floor can be properly moved on the rails with the button on the

handle pressed down.

—Close the boot lid if necessary .

WARNING

In the event of a sudden braking manoeuvre or accident, objects could be flung through the interior of the vehicle

and lead to severe or fatal injuries.

● Objects on the pull-out luggage compartment floor should be secured.

● Never transport any adults or children on the pull-out luggage compartment floor.

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Fitting the net partition behind the front seats

The net partition can only be installed behind the front seats when the second row of seats is folded down→

.

Fig. 1 Behind the folded-down second row of seats: Fitted

net partition.

Installing the net partition behind the folded second row of seats

—Fold down the second seat row (→ Second row of seats).

A

—Hook the net partition into thefront left holder in the roof→ Fig. 1

over the upper position so that it latches securely in the slots.

—Hook the net partition into thefront right holder in the roof.

. Ensure that the transverse rod is pulled up

B

—Hook the net partition into the seat anchor points→ Fig. 1

.

Removing the net partition

—Loosen the net partition straps.

—Unhook the retaining hooks of the net partition from the fastening rings or the seat anchor points.

—Unhook the net partition from the left holder in the roof.

—Unhook the net partition from the right holder in the roof.

WARNING

In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung though the vehicle

and cause severe injuries.

● Ensure that the rods are securely engaged.

● Objects should be secured even when the net partition is correctly fitted.

● While the vehicle is moving, no passengers may travel behind the fitted net partition.

NOTICE

The belts of the net partition could become caught or damaged if you move the front seat far to the rear.

● Make sure the belts on the net partition are routed to the sides of the seat when you move the front seats

forwards or back.

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Installing the net partition behind the second row of seats

Fig. 1 Behind the second row of seats: Fitted net partition.

Installing the net partition behind the second row of seats

A

—Hook the net partition into thefront left (Caddy) or centre left (Caddy Maxi) mounting in the roof→ Fig. 1

Ensure that the transverse rod is pulled up over the upper position so that it latches securely in the slots.

—Hook the net partition into thefront right (Caddy) or centre right (Caddy Maxi) mounting in the roof.

.

B

—Hook the net partition into the lower fastening rings→ Fig. 1

.

Removing the net partition

—Loosen the net partition straps.

—Unhook the retaining hooks of the net partition from the fastening rings or the seat anchor points.

—Unhook the net partition from the right holder in the roof.

—Unhook the net partition from the left holder in the roof.

WARNING

In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung though the vehicle

and cause severe injuries.

● Ensure that the rods are securely engaged.

● Objects should be secured even when the net partition is correctly fitted.

● While the vehicle is moving, no passengers may travel behind the fitted net partition.

344

Installing the net partition behind the third row of seats

Fig. 1 Net partition installed behind the third row of seats.

Installing the net partition

A

—Hook the net partition into therear left holder in the roof→ Fig. 1

over the upper position so that it latches securely in the slots.

—Hook the net partition into therear right holder in the roof.

. Ensure that the transverse rod is pulled up

B

—Hook the net partition into the seat anchor points→ Fig. 1

.

Removing the net partition

—Loosen the net partition straps.

—Unhook the retaining hooks of the net partition from the seat anchor points.

—Unhook the net partition from the right holder in the roof.

—Unhook the net partition from the left holder in the roof.

WARNING

In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung though the vehicle

and cause severe injuries.

● Ensure that the rods are securely engaged.

● Objects should be secured even when the net partition is correctly fitted.

● While the vehicle is moving, no passengers may travel behind the fitted net partition.

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Adjustable partition

The partition can prevent objects in the luggage compartment entering the passenger compartment.

The partition can be fitted behind the front seats or behind the second row of seats.

Fig. 1 In the luggage compartment: Adjustable partition

behind the second row of seats.

Fig. 2 In the luggage compartment: Lower anchor point.

Fitting the partition behind the second row of seats

—Fold seats in the second row forward.

A

—Push the bottom of the adjustable partition on the roller→ Fig. 2

into the rear depression in the anchor point

B

.

—Bolt the adjustable partition to the rear fastening points in the roof→ Fig. 1.

—Bolt the adjustable partition to the lower anchor points→ Fig. 1.

—Fold back the seats in the second row of seats.

Fitting the adjustable partition behind the front seats

—Remove the seats in the second row of seats (→ Second row of seats) or fold the seats forwards.

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1

—Push the bottom of the adjustable partition on the roller→ Fig. 2

into the front depression of the anchor point

2

→ Fig. 2

.

—Bolt the adjustable partition to the front fastening points in the roof→ Fig. 1.

—Bolt the adjustable partition to the lower anchor points→ Fig. 1.

Removing the adjustable partition

—Unscrew the adjustable partition from the lower anchor points .

—Unscrew the adjustable partition from the mountings in the roof .

—Fold the upper fastenings on the left and right onto the adjustable partition.

—Remove the adjustable partition from the lower anchor points .

—If necessary, fit the seats in the second row of seats (→ Second row of seats) or fold them back.

WARNING

In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung though the vehicle

and cause severe injuries.

● Check that the adjustable partition has been fitted correctly.

● Objects should be secured even if the adjustable partition has been fitted correctly.

● Do not allow passengers to travel behind the fitted adjustable partition when the vehicle is moving.

Stowage areas in the luggage compartment

Storage compartments in the luggage compartment

There may be stowage compartments in the side of the luggage compartment.

In some vehicle versions, the side walls can be removed by pulling them up and out. This enables you to stow larger

items in the luggage compartment.

NOTICE

Overloading the stowage compartment in the sliding door can cause damage to the paintwork when the door is

opened.

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Bag hook

Fig. 1 On the left of the luggage compartment: Bag hook

The luggage compartment may be fitted with bag hooks which can be used to hang up light shopping bags.

WARNING

Never use the bag hook for lashing down items of luggage or other objects. The bag hook could break off during a

sudden braking manoeuvre or in the event of an accident.

NOTICE

Do not load each bag hook with more than 1 kg(2 lbs). The main load should be on the floor.

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Fastening rings

Fig. 1 In the luggage compartment: Fastening rings

(illustration).

There are fastening rings→ Fig. 1 at the front and rear of the luggage compartment which can be used to secure

loose items and luggage with the help of lashing, retaining or securing straps →

.

Securing the load on the fastening rails

—Fold up the fastening rings.

—Position the fastening straps or securing straps over the loadacross both diagonals and hook them into the

fastening rings.

—Pull the fastening straps or securing straps tightly over the load. Make sure that the cross-over of the fastening or

securing straps is positioned in the centre of the load.

—Check whether the load can still be moved. If necessary, tighten the securing straps even more tautly.

Maximum load capacity of the fastening rings

Fastening rings

Kombi

Permissible nominal tensile load

300 daN

Cargo

400 daN

The securing straps are under tension →

.

WARNING

Unsuitable or damaged lashing, retaining or securing straps could tear in the event of a braking manoeuvre or

accident. This could cause objects to be flung through the vehicle interior and lead to severe or fatal injuries.

● Always use suitable and undamaged lashing, retaining or securing straps.

● Pull lashing, retaining and securing straps taut crosswise over the load on the luggage compartment floor and

attach them securely to the fastening rings.

● Make sure that the upper edge of the load is higher than the fastening rings, particularly when stowing flat

objects.

NOTICE

Suitable lashing, retaining or securing straps and load securing systems are available from specialist retailers.

349

Volkswagen Commercial Vehicles recommends using a Volkswagen Commercial Vehicles dealership for this

purpose.

Fastening rails on the side walls

Fig. 1 Securing the load to the side panels(illustration).

There may be fastening rails on the side panels for securing loads. The maximum permissible tensile load on the

fastening rails is 100 daN (daN = decanewton. 1 daN corresponds to 10 newtons).

Secure the load on the fastening rails

—Guide the buckle strap around the load→ Fig. 1 and secure to the fastening rings(arrows).

WARNING

Incorrect use of fastening rails on the side panels can cause severe or fatal accidents.

● The weight of the load secured to the side panel must not exceed 100 kg.

● Use only buckle straps with a maximum load rating of 100 daN(100 kg).

● Never use ratchet straps to secure loads to the side panels.

● Secure the load to the fastening rails only using fastening rings. Observe the instructions of the fastening ring

manufacturer.

● Fix the fastening rings on the fastening rails as close to the load as possible.

● Buckle straps must never be fixed between the side panels. Only shoring beams may be fitted between the left

and right-hand fastening rails. Follow the instructions provided by the shoring beam manufacturer.

● Never use fastening rails with fastening rings to secure the load across the vehicle.

NOTICE

Remove the securing straps from the fastening rings before moving the rings. The fastening rings could otherwise

be damaged.

350

Buckle straps

Fig. 1 Fastening the buckle strap.

Fastening the buckle strap

2

■ Check before tightening: The lever→ Fig. 1

must not be in contact with the load, any edges or protruding

objects.

2

4

■ Press and hold the lever→ Fig. 1

on the buckle

.

1

2

3

■ Feed the buckle strap→ Fig. 1

from the back to the front between lever

and rib

.

1

2

■ Tighten the buckle strap → Fig. 1

and release the lever

.

Fig. 2 Releasing the buckle strap.

Releasing the buckle strap

■ Before releasing the buckle strap, make sure the load cannot fall over.

2

1

4

■ Press the lever→ Fig. 2

and pull the buckle strap

out of the buckle

.

1

2

3

■ Feed the buckle strap→ Fig. 2

■ Tighten the buckle strap → Fig. 2

from the back to the front between lever

and rib

.

1

2

and release the lever

.

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Ratchet straps

Fig. 1 Releasing and tightening the lever on the ratchet strap.

Fig. 2 Tightening the ratchet strap.

Tightening the ratchet strap

2

■ Press the slider → Fig. 1

■ Pivot the lever → Fig. 1

outwards in the direction of the arrow.

B

1

to position

.

3

4

■ Pull the belt→ Fig. 1

from the rear through the slot in the spool

and tighten the belt.

1

A

B

■ Pivot the lever → Fig. 1

back and forth alternately between positions

and

until the belt has wound

itself around the spool two to three times →

.

2

1

A

■ Press the slider → Fig. 1

outwards and pivot the lever

to position

. The ratchet is now closed and locked

in position.

Releasing the ratchet strap

—Before releasing the ratchet strap, make sure the load cannot fall over.

2

—Press the slider → Fig. 2

—Pivot the lever → Fig. 1

outwards.

to position

1

C

2

5

engages in the end position . The spool

4

until the slider

now

352

rotates freely.

3

—Pull the ratchet strap→ Fig. 1

out of the ratchet.

WARNING

Incorrectly fastened ratchet straps may get detached in the event of a sudden braking manoeuvre or accident. This

could cause objects to be flung through the interior and lead to severe or fatal injuries.

● Wind the strap around the spool two to three times.

● Never use ratchet straps to secure loads to the side panels.

Introduction

Depending on the model, the vehicle may be designed for fitting a roof load carrier.

Roof load carriers can be used to transport bulky items on the roof of the vehicle.

Please contact a qualified workshop if you are unsure whether a roof load carrier can be fitted to your vehicle.

Volkswagen Commercial Vehicles recommends using a Volkswagen Commercial Vehicles dealership for this purpose.

You must only use roof load carriers that have been approved by Volkswagen Commercial Vehicles for the vehicle.

Do not use or retrofit a roof load carrier if the vehicle isnot approved for use with a roof load carrier.

Roof carriers cannot be fitted on vehicles that also have additional lighting factory-fitted on the vehicle roof.

WARNING

When transporting heavy or bulky objects on the roof load carrier, the way the vehicle handles will change due to a

shift in the centre of gravity and increased susceptibility to crosswinds.

● Always secure loads properly using suitable and undamaged lashing, retaining or securing straps.

● Cargo that is large, heavy, bulky, long or flat will have a negative effect on the vehicle aerodynamics, centre of

gravity and overall handling.

● Avoid abrupt and sudden driving and braking manoeuvres.

● Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions.

WARNING

Fitting a roof load carrier that has not been approved for the vehicle or fitting a roof load carrier to a vehicle that is

not approved for use with a roof load carrier can cause accidents and injuries.

● Use only roof load carriers that have been approved by Volkswagen Commercial Vehicles for your vehicle.

● Never use a roof load carrier on a vehicle that has not been approved for use with a roof load carrier.

● If you fit a roof load carrier to such vehicles, it may work loose whilst the vehicle is in motion and fall off the

vehicle roof.

NOTICE

Securing a roof load carrier of any kind to a vehicle that is not approved for use with a roof load carrier can seriously

damage the vehicle.

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Secure roof load carrier

Fig. 1 Attachment points for base carrier(vehicles without

roof rails).

Special roof load carriers must be used to transport loads, bicycles, surfboards, skis and boats safely. Suitable

accessories are available from your Volkswagen Commercial Vehicles dealership.

Securing the base carrier and roof load carrier (vehicles without roof railing)

Install the base carrier bars in accordance with the supplied installation instructions.

There are a maximum of three screws(Caddy) or four screws (Caddy Maxi) with seals on each side of the roof,

depending on the equipment → Fig. 1. These screws must be removed before the mounts are fitted. The tool

required to do this is supplied with the mounts.

Secure the mounts only at these specified points.

Once you have fitted the base carrier bars, you can then secure the respective roof load carrier on them.

The screws and seals must be replaced when the roof load carrier is removed.

Attaching roof bars and roof load carrier (vehicles with roof railing)

Mount roof bars to the roof railing according to the installation instructions provided.

Once you have fitted the base carrier bars, you can then secure the respective roof load carrier to them.

WARNING

Incorrectly attaching and using the mounts or roof bars and roof load carrier can cause the whole roof load carrier to

fall off the roof. This can cause accidents and injuries.

● Use base carrier bars or roof bars and roof load carriers only when they are undamaged and fitted correctly.

● Always fit base carrier bars or roof bars and roof load carriers properly. Always observe the installation

instructions provided by the manufacturer.

● Attach the mounts or roof bars only at the specified mounting points.

● Special roof load carriers for items such as bicycles, skis, surfboards, etc. should always be properly installed.

Always observe the installation instructions provided by the manufacturer.

● Check that the roof load carrier is secured before starting your journey and tighten as necessary after driving a

short distance. During a long trip, check all bolts and fasteners at each stop.

● Do not carry out any modifications or repairs to the base carriers, roof bars or the roof load carrier.

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Loading the roof load carrier

Maximum permissible roof load

The maximum permitted roof load is100 kg (220 lbs).

The roof load limit refers to the combined weight of the roof load carrier and the load carried on the roof→

.

Make sure you are aware of the weight of the roof load carrier and the load to be transported. Weigh the load if

necessary.

However, you will not be able to carry the maximum permitted roof load if you are using a roof load carrier with a

lower load rating. In this case, do not exceed the maximum weight limit for the load carrier system which is specified

in the manufacturer's installation instructions.

Distributing the load

Distribute the load evenly and secure it correctly→

.

WARNING

Accidents and vehicle damage can occur if the maximum permitted roof load is exceeded.

● Never exceed the specified roof load, gross axle weight rating and the gross vehicle weight rating of the vehicle.

● Do not exceed the load rating of the roof load carrier, even if the maximum roof load has not been reached.

WARNING

Loose and incorrectly secured loads can fall off the roof load carrier and cause accidents and injuries.

● Always use suitable and undamaged lashing, retaining or securing straps.

NOTICE

When opening the boot lid, take care not to let it hit the roof load.

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Notes on use

Remove the roof load carrier in the following situations

—The roof load carrier is no longer needed.

—Before entering an automatic car wash.

—When the vehicle height exceeds the required clearance height, e.g. in a garage.

NOTICE

● Always remove the roof load carrier before driving through an automatic car wash.

● Installing a roof load carrier and securing a load to it changes the height of the vehicle. Check and compare the

height of the vehicle with clearance heights, e.g. for underpasses and garage doors.

● The roof load carrier and its load must not interfere with the roof aerial, the tilting and sliding panoramic sunroof

and the boot lid.

Driving with a fitted roof load carrier increases air resistance and fuel

consumption.

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Transporting items for Your Volkswagen Caddy SUV Fifth Generation (2020-2025)

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