Get Data transfer Guide for Volkswagen E Golf 4 Door Second Generation (2017-2020)

Data transfer

Cyber security

Control units with integrated eSIM cards, interfaces, and also media and diagnostic connections are

connectivity components via which information and data can be exchanged between the vehicle and

external devices or the internet → . The connectivity components include the following in

particular:

—Diagnostic port.

—Control units with integrated eSIM card.

—Volkswagen Car-Net control unit.

—Mobile phone interface.

—Media Control.

—App-Connect.

—Wi-Fi hotspot.

—Bluetooth connection.

—USB port.

—AUX-IN socket.

—SD card slot.

—SIM card slot.

Connectivity components are the key elements for cyber security. In addition to other control units,

connectivity components in particular are equipped with security mechanisms that minimise the risk

of unauthorised access to vehicle systems.

The software and security mechanisms in the vehicle are subject to ongoing development. Like with

computers or the operating systems of mobile devices, the software and security mechanisms in the

vehicle may also be updated at irregular intervals.

Software updates improve the security, stability and running speeds of the vehicle systems in

vehicles that have already been produced.

You too can actively reduce the risk of unauthorised access to vehicle systems and functions:

—Use only data media, Bluetooth devices and mobile devices in the vehicle than do not contain

manipulated data or malware.

—Have the vehicle serviced, repaired and maintained only by a qualified workshop. Volkswagen

recommends using a Volkswagen dealership for this purpose.

WARNING

Computers, data media and mobile devices that are connected to the internet or that are used in

public and private networks may be infected by manipulated data or have malware installed on

them.

●

In addition to the usual precautionary measures to be taken when using the internet, you should

protect your computer, data media and mobile devices with suitable anti-virus software and

regularly update the signatures.

WARNING

In spite of the security mechanisms installed in the vehicle, it is not possible to fully exclude the

risk of unauthorised access by malware or an internet attack on vehicle functions and control units.

Malware that has infected the vehicle can influence or deactivate control units and vehicle

functions, or can take over control and lead to serious accidents and fatal injuries.

●

Malware can also access data and information that are stored in control units, in the

Infotainment system and on connected data media and paired mobile devices.

●

If the vehicle functions or reacts differently than normal or behaves in an unusual way, reduce

your speed (if possible) immediately and in a controlled manner and go immediately to the

nearest qualified workshop or seek expert assistance, e.g. tow recovery.

Volkswagen Car-Net

Introduction to the topic

Volkswagen Car-Net combines various Car-Net service portfolios that offer additional functions

for your vehicle, e.g. Security & Service. These services can be performed, for example, on a

computer at home or on a mobile device (smartphone, tablet) while you are out and about.

An Internet connection connects the vehicle to the computer or mobile phone.

Volkswagen Car-Net is equipment that is not available in all countries. It consists of different

portfolios, which must first be activated online to be used and is subject to country-specific time

restrictions.

Both the Car-Net portfolios offered by Volkswagen and individual services may be changed,

discontinued, deactivated, reactivated, renamed and expanded without further notice.

You can find the procedure for creating a user account, the service description and further

information on Volkswagen Car-Net in Europe and Japan at .

The availability of Car-Net services can vary depending on the model and equipment.

The voice or search recognition technology for Volkswagen Car-Net® does not recognise and

return search results for all words. For example, Google Speech Recognition includes a “Safe

Search” feature that prevents the display of search results if (even accidentally) vulgar terms are

detected.

Activating Volkswagen Car-Net

Volkswagen Car-Net can be activated at or, for some vehicles,

directly in the Infotainment system:

Step 1: Create a user account.

Step 2: Add a vehicle to your user account.

Step 3: Order Volkswagen Car-Net.

Step 4: Activate Volkswagen Car-Net.

Service description

Read and observe the service description before using Volkswagen Car-Net services. Service

descriptions are updated from time to time and made available online.

—Always use the latest edition of the relevant service description.

WARNING

In areas with insufficient mobile phone and GPS reception, no emergency calls and phone calls

can be made and no data can be transmitted.

●

If possible, go to another location.

NOTICE

Vehicle damage may be caused by factors beyond the control of Volkswagen AG. Such factors

include in particular:

●

Insufficient network strength.

Misuse of mobile devices.

Data loss during transmission.

Unsuitable and damaging third-party applications.

Malicious software on data media, computes, tablets and mobile devices.

Car-Net status display

The symbols may be marked with Wi-Fi or LTE and indicate the connectivity type.

The current Volkswagen Car-Net status is displayed on the Infotainment screen as follows:

Symbol, meaning

White globe + Wi-Fi: “Guide & Inform” is available.

Grey globe: “Guide & Inform” and/or “Security & Service” are not available or not

1)

activated, tracking services are inactive.

Grey globe + Wi-Fi: “Guide & Inform” is not available with established connectivity,

1)

tracking services are inactive.

Grey globe, white key: private mode is active. All purchased Volkswagen Car-Net service

packages have been deactivated by the user.

White globe, white key + LTE: personalised private mode is active. A Volkswagen Car-Net

1)

service package has been deactivated by the user, tracking services are inactive.

White globe, white vehicle + LTE: “Guide & Inform” and/or “Security & Service” are

1)

available, tracking services are active.

Grey globe, white vehicle: “Guide & Inform” is not available or not activated, tracking

1)

services are active.

1)

Relates to the following services: area notification, speed notification, parking position,

online theft warning system.

Legal requirements

Fig. 1 Symbol for vehicles that send tracking information.

By concluding a Volkswagen Car-Net contract for your vehicle, you as the contracting party

undertake within the meaning of data protection law to inform each driver that the vehicle can

transmit and receive data online. This also applies if you sell or lend your vehicle.

Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.

GPS tracking: check with all occupants

Some Volkswagen Car-Net services require vehicle data to determine whether the vehicle is

complying with set speed limits or whether the vehicle is moving, where the vehicle is parked, or

whether the vehicle is being used in a geographically-defined area. This information can be

displayed in the Car-Net portal and in the Volkswagen Car-Net app.

Therefore, before driving, ask all occupants if they agree to use of the activated services. If an

occupant does not agree, deactivate the service (if possible) or exclude the occupant from use of

the vehicle. If you do not observe this, you may violate certain rights of the vehicle occupants.

GPS tracking: symbol

If a factory-fitted control unit is used to transmit the vehicle's current location and speed, this

symbol → Fig. 1 will always be located in the vehicle (e.g. on the roof console). However, the

absence of the → Fig. 1 symbol in the vehicle does not mean that the control unit is not

transmitting the current position or speed of the vehicle.

Personal data

Volkswagen collects, processes and uses the user's personal data in accordance with statutory

requirements. You can access the current data protection policy on the Volkswagen homepage.

Deactivating Car-Net services

Fig. 1 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently

deactivated.

If you sell the vehicle or lend it for a longer period, inform the user about the deactivated

services and deactivated control unit.

If your vehicle is already equipped with the legally required emergency call function “eCall”, this

function will not be affected by the deactivation.

Temporary deactivation

If your vehicle is in a workshop, you may find that the service technicians have deactivated

individual or all services for the duration of the workshop visit. The services will be available

again once the work is complete. Please contact your workshop if necessary. Volkswagen Car-Net

portfolios can be deactivated manually in the Infotainment system. The services can then be run

again when the deactivation is cancelled in the Infotainment system. Deactivated services are

marked with a corresponding indication on the start page of the Volkswagen Car-Net portal.

Permanent deactivation

In order to permanently deactivate Volkswagen Car-Net functions in vehicles with the “Security

& Service” or “e-Remote” packages, the “online connectivity unit” must be deactivated by a

qualified workshop at your request.

If the “online connectivity unit” has been deactivated, the qualified workshop responsible for the

work will attach a sticker inside the vehicle, e.g. on the roof console → Fig. 1 . The sticker

indicates that the Volkswagen emergency call service, the automatic accident notification, the

“e-Remote” and “Security & Service” services no longer function.

Interference

Even when the above-mentioned requirements for using the services are met, the functionality

of the Volkswagen Car-Net services can be impaired or interrupted due to factors that lie outside

the control of Volkswagen AG. Such factors include in particular:

—Maintenance, repairs, deactivations, software updates and technical changes to your service

provider’s telecommunication systems, satellites, servers and databases.

—The telecommunications provider has changed the mobile telecommunication standard for

transferring mobile data, e.g. from UMTS to EDGE or GPRS

—An existing mobile telecommunications standard has been shut down by the

telecommunications provider.

—Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, weather,

landscape, interfering devices or intensive use of the mobile network in the relevant cells.

—If your current location is in an area with no or insufficient mobile communications and GPS

reception. This can also include tunnels, streets with tall buildings, garages, multi-storey car

parks, underpasses, mountains and valleys.

—Restricted availability, completeness or correctness of information provided by third parties,

e.g. maps.

—Countries and regions where Volkswagen Car-Net services are not available.

Adjusting the settings

Opening the settings menu

MENU

Car-Net

Settings

.

The setting options depend on the country and vehicle and are not available in all vehicle models.

Function button and its function:

Network : opens the

Wi-Fi : opens the

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establish a connection with an external Wi-Fi device (→ Wi-Fi, Description), (→ Wi-Fi,

Benefit).

Services administration : activate or deactivate available Volkswagen Car-Net services.

Private mode : deactivate all Volkswagen Car-Net services except the

emergency call service for the Security & Service services.

Guide & Inform : activate and deactivate the Guide & Inform services.

Security & Service : activate or deactivate the Security & Service

services, except the emergency call service.

Volkswagen Media Control

Introduction to the topic

The “Volkswagen Media Control” app can be used to remotely control certain functions in radio

mode, media mode and navigation mode. Information can be exchanged between a mobile

device and the Infotainment system. The individual functions can then be operated via the

mobile device.

The availability and functions of the “Volkswagen Media Control” app vary depending on country

and the mobile device used.

Operational requirements:

—A mobile device.

—The “Volkswagen Media Control” app is available on the respective mobile device.

—A Wi-Fi connection between the Infotainment system and the mobile device must be

established (→ Wi-Fi, Description), (→ Wi-Fi, Benefit).

—

Mobile device data transfer is activated. (→ Setting, Media control)

Recommended setup:

—Mobile device as a Wi-Fi hotspot with the Infotainment system as a client in its Wi-Fi.

—Infotainment system as a Wi-Fi hotspot with a separate Media Control mobile device as a

client in its Wi-Fi network.

The availability of the technologies is country-specific and may vary.

Information on technical requirements, compatible mobile devices, certified apps and

availability is available at the homepage of Volkswagen or from your Volkswagen

dealership.

The telephone functions are not included in this app.

Data transfer and control functions

Using Volkswagen Media Control, the factory-fitted Infotainment system can be operated from

other seats as follows:

—Remote control of the radio and media player.

—Remote control of the media playback function.

Moreover, using the Infotainment system, playback of audio data and video files on up to two

tablets can be controlled via the

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Depending on the country and device, you can exchange the following information between the

mobile device and the Infotainment system:

—Navigation destinations.

—Traffic information.

—Content of social media networks.

—Audio transmission.

—Video transmission.

—Display of vehicle data.

Media Control main menu

Availability of the

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dependent and dependent on the Infotainment system used.

Symbols in the

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Opens the media browser.

Opens the

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Opens the playback view.

Start or pause playback. When two tablets are connected, the playback is

always started or paused on both tablets.

and

Audio playback takes place via the vehicle loudspeakers.

Plays the previous track in the playlist.

Plays the next track in the playlist.

Reduces the playback volume.

Increases the playback volume.

Media playback on up to two connected tablets can be controlled via the Infotainment system

via the l main menu.

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When two mobile devices are connected, playback is always started on both mobile devices. For

this, the media file to be played need only be on one of the two mobile devices.

Music being played can also be played back using the vehicle speakers.

Opening the

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—Touch MENU

Media

Media Control to open the

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OR:Touch MENU

Media Control

to open the

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Mobile devices connected via Wi-Fi are displayed in the basic view in the main menu.

Starting playback on connected mobile devices

—Tap

to open the media browser.

—Select the connected mobile device from the list on which the media file to be played is saved.

—Select the category from the list according to which the saved media files should be sorted.

—Select the media file to be played.

The selected media file is played on all connected mobile devices.

The availability and functionality of the technology is country-specific and may vary.

Adjusting the settings

Opening the

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The navigation to the

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l main menu depends on the Infotainment system used.

Media Control to open the l main menu.

—Touch MENU

Media

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OR:Touch MENU

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—Touch Settings

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Function buttons in the

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Wi-Fi :

opens the

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connection with a mobile device.

Mobile device data transfer :

data transfer for mobile devices is activated.

Operation via apps :

opens a context menu with the selection

options Deactivate (operation of the Infotainment system via the tablet is

deactivated), Confirm (operation of the Infotainment system via the tablet

requires confirmation on the Infotainment system) and Allow (operation of the

Infotainment system via the tablet is activated).

Wi-Fi hotspot

Introduction to the topic

Some Infotainment systems can be used as a Wi-Fi hotspot to provide online access for up to

eight Wi-Fi devices (→ Wi-Fi, Description).

Some Infotainment systems can use the Wi-Fi hotspot of an external Wi-Fi device (Wi-Fi client)

(→ Wi-Fi, Benefit).

A data connection is required to set up a connection to the internet and, for example, to use

Volkswagen Car-Net.

The Wi-Fi connection is encrypted using WPA2 protection by default for security

reasons. Volkswagen recommends always using WPA2 encryption. Observe country-

specific requirements.

The necessary data transfer may be subject to charges. Due to the potentially high

volume of data in use, Volkswagen recommends using a mobile phone tariff which

includes a data flat rate. For more information contact your mobile telephone provider.

Depending on your mobile telephone tariff, additional costs (such as roaming charges)

may be charged for loading and using online data packages, especially if you use these

services abroad.

Setting up a data connection

Possible types of data connections

eSIM (embedded SIM):

The Infotainment system is equipped as standard with an integrated

SIM card (eSIM). In order to use this eSIM, you must activate the eSIM with a

mobile service provider and purchase data packages for use. Allow internet

connection must be activated in the

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SIM card in SIM card reader: Suitable SIM card in SIM card reader . Allow internet connection

must be activated in the s menu. A stable network

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can be set up only with a compatible SIM card.

CarStick;

Suitable CarStick in USB port (→ Car-Stick, Fitting). Allow internet connection

must be activated in the

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Bluetooth® profile rSAP: The Infotainment system is connected to a suitable mobile

device via the Bluetooth® profile rSAP. Allow internet

connection must be activated in the

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External Wi-Fi device: Use the Wi-Fi hotspot of an external mobile device (→ Wi-Fi, Benefit).

The available data connection types depend on the country and the

vehicle equipment level.

Configuring a Wi-Fi hotspot

The Infotainment system can be used as a Wi-Fi hotspot to provide online access for up to eight

Wi-Fi devices.

In order to establish a connection to the internet and be able to use Volkswagen Car-Net, for

example, a data connection is additionally required, e.g. via an internal SIM card, a CarStick or an

external Wi-Fi device. The types of data connections possible depend on the country and the

Infotainment system used.

Setting up the Wi-Fi connection

■ Touch MENU

Settings

Wi-Fi

mobile hotspot , to open the

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menu.

■ Activate assignment of the mobile device on the Infotainment system. For this, activate the

Mobile hotspot checkbox.

■ Touch Hotspot (Wi-Fi) settings . Obtain the name of the hotspot and the network key from

the

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■ Enter the displayed network key on the mobile device and confirm.

■ The Wi-Fi connection is set up. It may be necessary to enter further information on the mobile

device to complete the connection.

■ Repeat the procedure to connect further mobile devices.

The following hotspot settings can also be adjusted in the

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Security level :

the encryption type WPA2 is displayed. The encryption type WPA2 automatically

generates a network key.

Network key :

automatically generated network key. Touch the function button to manually

change the network key. The network key should consist of at least 8 and a

maximum of 63 characters.

SSID :

name of the Wi-Fi network (maximum 32 characters). Touch the function key in

order to change the name of the Wi-Fi network manually.

Do not send network name (SSID) :

network.

tick this checkbox to switch off visibility of the Wi-Fi

The types of possible data connection depend on the country and the vehicle equipment

level.

Connecting CarStick to a USB port

The suitable CarStick is inserted into the vehicle USB port

system to the internet via HSDPA/HSUPA, UMTS or EDGE.

and connects the Infotainment

Commercially available sticks (e.g. UMTS sticks) are not compatible with the Infotainment

system. A suitable CarStick is available from Volkswagen dealerships.

Depending on the country and the vehicle equipment level, the vehicle may be fitted with one or

more USB connections

.

The fitting location of the USB connections

depends on the vehicle.

Connecting to the internet via a CarStick is not possible with all Infotainment systems.

Connecting

To install the CarStick and connect to the Internet, read and observe the manual for the CarStick.

Additional settings may be necessary (→ Wi-Fi, Setting).

The availability of a suitable CarStick depends on the country concerned. Information

about availability is available on the Volkswagen website or from your Volkswagen

dealership.

If the connected CarStick is not recognised, close the connections with all devices and

connect the CarStick again.

Quick connection (WPS)

The quick connection (WPS) function makes it possible to easily and quickly establish a wireless

local network with encryption.

WPS with Infotainment system as Wi-Fi hotspot

■ Touch MENU

Settings

Wi-Fi

Mobile hotspot (Wi-Fi) , to open the

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■ Tap WPS quick connection (WPS button) .

■ Activate WPS on the mobile device to be connected.

■ The Wi-Fi connection is set up. It may be necessary to enter further information on the mobile

device to complete the connection.

■ Repeat the procedure to connect further mobile devices.

It is possible to establish only one WPS connection at a time. If several connection attempts are

started simultaneously, all connection attempts will fail.

WPS with Infotainment system as client

■ Touch MENU

Settings

Wi-Fi

Wi-Fi , to open the

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■ Tap WPS quick connection (WPS button) .

■ Activate WPS on the external Wi-Fi device.

■ The Wi-Fi connection is set up. It may be necessary to enter further information on the mobile

device to complete the connection.

WPS is not supported by all mobile devices or other external Wi-Fi devices. Establish the

connection manually in this case:

− Set up the Infotainment system as a Wi-Fi hotspot (→ Wi-Fi, Description).

− Connecting the Infotainment system as a client with an external Wi-Fi device (→ Wi-Fi,

Benefit).

Configuring a Wi-Fi client

The Infotainment system can use the Wi-Fi hotspot of an external Wi-Fi device (e.g. a mobile

device) to establish an Internet connection for Volkswagen Car-Net (Volkswagen Car-Net may not

be available in all countries).

Setting up the Wi-Fi connection

—Activate the Wi-Fi hotspot on the Wi-Fi device; refer to the manufacturer's operating

instructions.

— Touch MENU

Settings

Wi-Fi

Wi-Fi , to open the

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—Activate Wi-Fi on the Infotainment system. For this, activate the

Wi-Fi checkbox.

—Touch Find and select the required Wi-Fi hotspot from the list. The search process for

available Wi-Fi hotspots may take a few seconds.

—If necessary, enter the Wi-Fi hotspot network key on the Infotainment system and confirm

with OK .

The Wi-Fi connection is set up. Further inputs may be required on the Wi-Fi device to complete

the connection.

Manual settings : enter the network settings of an external Wi-Fi device manually.

Due to the large number of possible Wi-Fi devices, it is not possible to guarantee fault-

free operation of all functions.

The availability of the Wi-Fi function is country-specific and may vary.

Adjusting the settings

Opening the

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—Touch MENU

SETTINGS to open the

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OR: In the

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—Tap Network to open the

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—To adjust the settings for a certain function, tap the appropriate function button. Changes are

automatically stored when a menu is closed.

Please note: The

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Infotainment system, a Bluetooth®-rSAP connection exists or if a suitable CarStick is connected

to the Infotainment system.

Function buttons in the

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Network settings

Opens the submenu for setting up the connection with the mobile provider

(

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Data roaming :

data roaming is deactivated. Data roaming must be activated before a data

connection can be used in other countries. This may entail additional charges.

Contact your mobile network operator for information on roaming charges.

Current connection details :

displays the data packets sent and received via the Infotainment

system. The display may differ from the data of the mobile network operator

(provider).

Restore factory settings :

resetting to the factory settings deletes any inputs and settings that

have been made.

Internet connection :

opens a context menu with the selection options Do not allow (data

connection is not established), Display message (data connection is established

only after confirmation of the query) and Always allow (data connection is

established automatically).

Function buttons in the

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Access point name :

name of the access point of the mobile provider for the mobile

connection. The name is set automatically by a default setting and can be

changed manually if required in accordance with the specifications of the

respective mobile provider.

User name :

Password :

user name for accessing the mobile provider's access point. The user name is set

automatically by a default setting and can be changed manually if required in

accordance with the specifications of the respective mobile provider.

password for establishing the mobile connection. The password is set

automatically by a default setting and can be changed manually if required in

accordance with the specifications of the respective mobile provider.

Authentication :

authentication (confirmation of identity check) may be necessary with some

mobile providers. If this is the case select

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Reset automatic connection settings :

settings.

any inputs and settings made are reset to default

App-Connect

Introduction to the topic

In order to avoid distracting the driver, only certified user programs can be used when driving →

.

A connection is established via the respective interface depending on the mobile device used.

App-Connect enables the user to display and operate content and functions from the mobile

device on the Infotainment system screen.

The availability of the App-Connect technologies is country-specific and may vary.

For more information please visit the Volkswagen website.

WARNING

Using applications while the vehicle is in motion can distract you from the road. Accidents and

injuries can occur if the driver is distracted.

●

Always drive carefully and responsibly.

WARNING

Applications which are used unsuitably or incorrectly can cause damage to the vehicle,

accidents or serious injury.

●

Protect the mobile device and the applications on it from misuse.

Do not make changes to the applications.

Observe the operating manual for the mobile device.

NOTICE

Volkswagen is not responsible for damage to the vehicle caused by poor quality or faulty

applications, inadequate programming of applications, insufficient network strength or loss of

data during transmission or by misuse of the mobile devices.

Applications (apps)

Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile

devices to be shown on the Infotainment system screen.

There may be problems with compatibility with third-party apps.

Apps, their use, and the necessary mobile network connection may be subject to charges.

A wide range of apps may be available and they may depend on the vehicle and country. The

content, scope and providers of apps can vary. Some apps also depend on availability of services

offered by third parties.

We are unable to guarantee that the available apps can be run on all mobile devices and all

operating systems.

The apps offered by Volkswagen can be changed, discontinued, deactivated, reactivated and

upgraded without prior notice.

App-Connect settings

Fig. 1 Main menu: App-Connect.

Key to → Fig. 1 :

1

2

Info : displays further information.

Settings : opens the settings menu for App-Connect.

Opening the App-Connect main menu

The navigation to the App-Connect main menu depends on the Infotainment system used.

■ Touch MENU App-Connect

to open the App-Connect main menu.

OR:Press APP to access the App-Connect main menu.

Setting options

Setting options via the function button Settings

:

Activate data transfer for VW apps :

data transfer for Volkswagen apps is activated.

Allow MirrorLink information to be shown

information is displayed in MirrorLink® mode.

Apple CarPlay

Requirements for Apple CarPlay

Checklist

The following conditions must be fulfilled in order to use Apple CarPlay:

✓ The iPhone must support Apple CarPlay.

✓ Apple CarPlay must be activated in the iPhone settings without any restrictions.

✓ The iPhone must be connected to the Infotainment system via a USB connection. Only the USB

connections of the front seat row are suitable for using Apple CarPlay.

✓ The USB cable used must be an original Apple cable.

Connecting

Follow the instructions on the Infotainment system screen and the display on the iPhone when

establishing a connection for the first time.

The prerequisites for using Apple CarPlay must be fulfilled.

Start Apple CarPlay:

■ Touch MENU App-Connect

to open the App-Connect main menu.

OR: press APP to access the App-Connect main menu.

■ Touch Apple CarPlay to set up a connection with the iPhone.

Disconnecting

■ In Apple CarPlay mode, touch

to go to the App-Connect main menu.

■ Touch to terminate the active connection.

How the function buttons are displayed on the screen may vary.

Points to note

Please note the following points during an active Apple CarPlay connection:

—Bluetooth® connections between the iPhone or other mobile devices and the Infotainment

system are not possible.

—An active Bluetooth® connection is terminated automatically.

—Telephone functions are possible only via Apple CarPlay. The functions described in the

Infotainment system manual are not available.

—The connected iPhone cannot be used as a media device in the Media main menu.

—It is not possible to use the Apple CarPlay navigation at the same time as the internal

navigation. The last navigation to be started terminates the previous active navigation.

—The information about telephone mode that can be seen in the instrument cluster display

depend on the Infotainment system used.

—No information about turning off at junctions or media mode displays are shown on the

instrument cluster display.

—You can accept or reject incoming calls or end a telephone call via a multifunction steering

wheel.

Voice control

—

Touch briefly to start voice control of the Infotainment system.

—

Touch and hold to start the voice control (Siri) function of the connected iPhone.

The availability of the technologies depends on the country and may vary.

Information on technical requirements, compatible iPhones, certified apps and

availability is available on the homepage of Volkswagen and Apple CarPlay or from your

Volkswagen dealership.

Android Auto™

Requirements for Android Auto™

Checklist

The following conditions must be fulfilled in order to use Android Auto™:

✓ The smartphone must support Android Auto™.

✓ An Android Auto™ app must be installed on the smartphone.

✓ The smartphone must be connected to the Infotainment system via a USB connection with

data transfer.

✓ The USB cable used must be an original cable from the smartphone manufacturer.

Connecting

Follow the instructions on the Infotainment system screen and the display on the smartphone

when establishing a connection for the first time.

The requirements for using Android Auto™ must be met.

Start Android Auto™:

■ Touch MENU App-Connect

OR: press APP to access the App-Connect main menu.

■ Touch to set up a connection with the smartphone.

to open the App-Connect main menu.

Disconnecting

■ In Android Auto™ mode, touch Back to Volkswagen

to return to the App-Connect main

menu.

■ Touch

to terminate the active connection.

Points to note

The following points apply when an Android Auto™ connection is active:

—An active Android Auto™ device can also be connected simultaneously to the Infotainment

system via Bluetooth®.

—Bluetooth® connections between the smartphone or other mobile devices and the

Infotainment system are not possible.

—It is possible to use telephone functions via Android Auto™. If the Android Auto™ device is

connected to the Infotainment system via Bluetooth® at the same time, the telephone

function of the Infotainment system can also be used.

—An active Android Auto™ device cannot be used as a media device in the Media main menu.

—It is not possible to use the Android Auto™ navigation at the same time as the internal

navigation. The last navigation to be started terminates the previous active navigation.

—The instrument cluster display shows information about the telephone mode.

—No information about turning off at junctions or media mode displays are shown on the

instrument cluster display.

—You can accept or reject incoming calls or end a telephone call via a multifunction steering

wheel.

Voice control

—

Touch briefly to start voice control of the Infotainment system.

—

Touch and hold to start the voice control function of the connected smartphone.

The availability of the technologies depends on the country and may vary.

Information on technical requirements, compatible mobile devices, certified apps and

availability is available on the homepage of Volkswagen and Android Auto™ or from your

Volkswagen dealership.

MirrorLink®

Fig. 1 MirrorLink® main menu: function buttons in the overview of compatible apps.

Requirements for MirrorLink®

Checklist

The following conditions must be fulfilled in order to use MirrorLink®:

✓ The mobile device must support MirrorLink®.

✓ The mobile device must be connected to the Infotainment system via a USB connection with

data transfer.

✓ The USB cable used must be an original cable from the smartphone manufacturer.

✓ Depending on the smartphone used, a suitable Car-Mode app must be installed on the device

for using MirrorLink®.

Connecting

Follow the instructions on the Infotainment system screen and the display on the smartphone

when establishing a connection for the first time.

The requirements for using MirrorLink® must be met.

Start MirrorLink®:

■ Touch MENU App-Connect

OR: press APP to access the App-Connect main menu.

■ Touch to set up a connection with the smartphone.

to open the App-Connect main menu.

Disconnecting

®

■ When MirrorLink is in use, touch APP to return to the App-Connect main menu → Fig. 1 1

.

OR: touch

■ Touch

to go to the MirrorLink® main menu.

to terminate the active connection.

Points to note

The following points need to be noted during an active MirrorLink® connection:

—An active MirrorLink® device can also be connected simultaneously to the Infotainment

system via Bluetooth®.

—If the MirrorLink® device is connected to the Infotainment system via Bluetooth® at the same

time, the telephone function on the Infotainment system can also be used.

—An active MirrorLink® device cannot be used as a media device in the Media main menu.

—The instrument cluster display shows information about the telephone mode.

—No information about turning off at junctions or media mode displays are shown on the

instrument cluster display.

—You can accept or reject incoming calls or end a telephone call via a multifunction steering

wheel.

Function buttons and their functions Fig. 1 :

APP

Goes back to the App-Connect main menu. Here you can end the MirrorLink®

connection, connect another mobile device or select another technology.

Touch to close any open apps. Then touch apps to be closed or touch the function

button Close All to close all open apps.

Touch to display the screen of the smartphone on the screen of the Infotainment

system.

Open the MirrorLink® settings.

Touch to display the function buttons at the top of the screen.

Touch to return to the MirrorLink® main menu.

Information on technical requirements, compatible smartphones, certified apps and

availability is available on the homepage of Volkswagen and MirrorLink® or from your

Volkswagen dealership.

Cable and wireless connections

Introduction to the topic

Some external devices can be connected to the Infotainment system by cable and wireless

connections present in the vehicle (if installed).

The type and number of cable and wireless connections differ according to country and vehicle.

The connections may also be different within a model series or in special-edition models.

In the case of cable connections, use only the original device connecting cables or, if available,

the factory-supplied connecting cables for your vehicle.

If the plug on the connecting cable cannot be inserted, check the angle of insertion and the

connections.

NOTICE

Use only suitable and undamaged connecting cables for cable connections.

●

When inserting the plugs of the connecting cables into the appropriate connection, ensure

that they are correctly positioned and apply only light pressure. Applying too much pressure

may damage both the unit connection and the plug of the connecting cable.

●

Make sure that the connecting cable is not pinched or sharply bent.

Using unsuitable or damaged connecting cables may damage devices and cause

malfunctions.

If a connected device is not recognised, disconnect all devices and connect the device

again. If necessary, check that the connecting cable you are using is working properly.

If a connected device malfunctions, restart the device. In some cases this will remedy the

fault.

AUX-IN socket

The AUX-IN socket is a cable connection which can be operated only using a suitable connecting

cable with a 3.5 mm jack.

AUX IN sockets are only available on some vehicles and not in all markets.

Characteristics of an AUX-IN socket

The connected external audio source is played over the vehicle speakers and cannot be controlled

with the Infotainment system.

An external audio source connected to the socket is indicated by

system.

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Possible fitting locations of the AUX-IN socket:

—on the front of the Infotainment system.

—in the storage compartment of the centre armrest in the front.

—in the lower section of the centre console.

Connecting an external audio source

■ Reduce the volume on the Infotainment system.

■ Connect an external audio source to the AUX-IN socket.

■ Start playback on the external audio source.

■ Touch MENU

OR: press the MEDIA Infotainment button to open the

■ Touch and select X.

Media to open the

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The playback volume of the external audio source should be adjusted to the volume of the other

audio sources (→ External sound settings, Setting).

Once the audio source has been changed in the Infotainment system, the external audio source

continues to run in the background.

The audio source function button ( ) in the

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(e.g. via Bluetooth® or USB ) is already connected to the Infotainment system and selected.

Preparing the external audio source for removal

The external audio source must be prepared before removal.

■ Stop playback.

■ In the

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■ Touch Remove safely and then select AUX .

■ Disconnect the connection cable of the external audio source from the Infotainment system.

When the playback on the external audio source has ended or the plug is pulled out from

the AUX-IN socket, the Infotainment system remains in the

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another audio source, the external source continues to run in the background.

Interference may occur if the external audio source is powered from the vehicle’s 12-volt

socket.

USB port

There are two types of USB ports:

—USB port

with data transfer.

—USB port only for recharging the batteries of external devices

Each USB port is a cable connection which can only be operated using a suitable connecting

cable.

The type, quantity and installation positions of the USB ports are vehicle-dependent.

Possible fitting locations of USB ports:

—on the front of the Infotainment system.

—in the storage compartment of the centre armrest in the front.

—in the lower section of the centre console.

Audio files on an external data medium connected to the USB port

controlled via the Infotainment system.

can be played and

Only supported audio files are displayed. Other files will be ignored.

Only mass storage devices and audio sources in mass storage mode are supported. Please refer

to the description of your audio source for instructions on how to activate this mode.

USB port with charging function

A USB port may be installed in the vehicle which can be used only to recharge the batteries of

external devices. These USB ports are not marked with

and cannot transmit data.

Connecting external data media to the USB port

■ Reduce the volume on the Infotainment system.

■ Connect external data media to the USB port

■ Start playback on the external audio source.

■ Touch MENU

OR: press the MEDIA Infotainment button to open the

■ Touch and select B.

Media

to open the

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The audio source function button ( ) in the

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(e.g. via Bluetooth® or AUX-IN ) is already connected to the Infotainment system and

selected.

If the connected audio source is an iPod, is displayed on the bottom line of the screen.

Depending on the Infotainment system used, iPod-specific list views (

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etc.) can be displayed under

or LIST .

Notes and restrictions

The number of USB connections

and compatibility with Apple devices and other media

players depends on the equipment level.

The USB port supplies the customary USB voltage of 5 volts.

Due to the large number of different data media and different iPod, iPad and iPhone generations,

it cannot be ensured that all the functions described can be executed error-free for all of them.

Depending on the Infotainment system used, external hard disks with a capacity greater than

32 GB sometimes need to be reformatted for the FAT32 file system. You can find the necessary

software and information online, for example.

Please observe further limitations and notes on the requirements for media sources (→ Media

mode, Limits/System limits).

Disconnecting

The connected data medium must be prepared before removal.

■ In the MEDIA

menu, touch the Settings

function button to open the

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menu.

■ Remove safely.

USB to disconnect the audio source from the Infotainment system. The

function button is greyed out once the data medium has been ejected from the system.

■ Remove the data medium from the Infotainment system.

Apple devices and devices with “Media Transfer Protocol (MTP)” can be separated from the

system without logging off from the system.

Data medium cannot be read

An information message appears on the Infotainment system if the data on the connected data

medium cannot be read.

Do not connect or use USB extension cables or USB hubs.

Bluetooth® interface

The Bluetooth® interface is a wireless connection.

Bluetooth® audio mode can be displayed by on the screen.

In Bluetooth® audio mode, audio files from a Bluetooth® audio source (e.g. mobile device) that is

connected via Bluetooth® can be played over the vehicle loudspeakers (Bluetooth® audio

playback).

Bluetooth® audio mode is available if the vehicle is equipped with a factory-fitted mobile phone

interface that supports this function.

Prerequisites

—The Bluetooth® audio source must support the A2DP Bluetooth® profile.

—In the

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Bluetooth audio (A2DP/AVRCP) function must be

activated (→ Main menu, Setting).

Starting Bluetooth® audio transfer

■ Reduce the volume on the Infotainment system.

■ Switch on Bluetooth® visibility on the external Bluetooth® audio source (e.g. mobile device).

■ Touch MENU

OR: press the MEDIA Infotainment button to open the

Touch and select BT audio .

Media to open the

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■

■ Touch Search for new device to pair an external Bluetooth® audio source for the first time.

OR: select the external Bluetooth® audio source from the list.

OR: set up the connection via the

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■ Observe the information on the further procedure on the Infotainment system screen and on

the Bluetooth® audio source screen.

■ If necessary, start playback on the Bluetooth® audio source manually.

When playback on the Bluetooth® audio source is stopped, the Infotainment system remains in

Bluetooth® audio mode.

The audio source function button ( ) in the

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(e.g. via USB or AUX-IN ) is already connected to the Infotainment system and selected.

Controlling playback

The extent to which the Bluetooth® audio source can be controlled via the Infotainment system

varies depending on which Bluetooth® audio source is connected.

With media players that support the AVRCP Bluetooth® profile, playback on the Bluetooth®

audio source can be automatically started or stopped when the unit is switched to Bluetooth®

audio mode or to a different audio source. In addition, depending on the Bluetooth® audio

source, tracks can be displayed and changed via the Infotainment system.

Due to the large number of possible Bluetooth® audio sources, it is not possible to

guarantee fault-free operation of all described functions. The Volkswagen website

contains a list of compatible mobile devices.

Always switch off the warning and alert sounds on a connected Bluetooth® audio source,

e.g. sounds generated when pressing the keys on a mobile device, to prevent

interference noise and malfunctions.

Depending on the device, the Bluetooth® audio connection will be disconnected

automatically if an external media player is connected to the Infotainment system via

Bluetooth® and the USB port

simultaneously.

Connecting an external audio source via Wi-Fi

The Wi-FI connection is a wireless connection.

In the Wi-Fi audio mode, sources connected via Wi-Fi (e.g. mobile devices) can be used for audio

transmission.

The availability of the Wi-FI audio mode varies depending on country and the Infotainment

system used.

Prerequisites

—The connected audio source must have a suitable application (app) or must support media

release under the UPnP (Universal Plug and Play) standard.

—Wi-FI connection to the audio source has been established.

Starting Wi-FI audio transmission

—Reduce the volume on the Infotainment system.

—Touch MENU

—Start the UPnP server application or suitable app for audio playback on the Wi-FI audio source.

—Touch and select Wi-FI .

MEDIA to open the

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—Observe the information on the further procedure on the Infotainment system screen and on

the Wi-FI audio source screen.

The audio source function button ( ) in the Media main menu can vary if another audio source

(e.g. via USB

or AUX-IN ) is already connected to the Infotainment system and selected.

Controlling playback

The extent to which the Wi-FI audio source can be controlled via the Infotainment system varies

depending on what Wi-FI audio source is connected.

The availability of the Wi-Fi function is country-specific and varies.

Data transfer for Your Volkswagen E Golf 4 Door Second Generation (2017-2020)

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