Get Data transfer -> Volkswagen Car-Net Guide for Volkswagen E Golf 4 Door Second Generation (2017-2020)

Volkswagen Car-Net

Introduction to the topic

Volkswagen Car-Net combines various Car-Net service portfolios that offer additional functions

for your vehicle, e.g. Security & Service. These services can be performed, for example, on a

computer at home or on a mobile device (smartphone, tablet) while you are out and about.

An Internet connection connects the vehicle to the computer or mobile phone.

Volkswagen Car-Net is equipment that is not available in all countries. It consists of different

portfolios, which must first be activated online to be used and is subject to country-specific time

restrictions.

Both the Car-Net portfolios offered by Volkswagen and individual services may be changed,

discontinued, deactivated, reactivated, renamed and expanded without further notice.

You can find the procedure for creating a user account, the service description and further

information on Volkswagen Car-Net in Europe and Japan at .

The availability of Car-Net services can vary depending on the model and equipment.

The voice or search recognition technology for Volkswagen Car-Net® does not recognise and

return search results for all words. For example, Google Speech Recognition includes a “Safe

Search” feature that prevents the display of search results if (even accidentally) vulgar terms are

detected.

Activating Volkswagen Car-Net

Volkswagen Car-Net can be activated at or, for some vehicles,

directly in the Infotainment system:

Step 1: Create a user account.

Step 2: Add a vehicle to your user account.

Step 3: Order Volkswagen Car-Net.

Step 4: Activate Volkswagen Car-Net.

Service description

Read and observe the service description before using Volkswagen Car-Net services. Service

descriptions are updated from time to time and made available online.

—Always use the latest edition of the relevant service description.

WARNING

In areas with insufficient mobile phone and GPS reception, no emergency calls and phone calls

can be made and no data can be transmitted.

●

If possible, go to another location.

NOTICE

Vehicle damage may be caused by factors beyond the control of Volkswagen AG. Such factors

include in particular:

●

Insufficient network strength.

Misuse of mobile devices.

Data loss during transmission.

Unsuitable and damaging third-party applications.

Malicious software on data media, computes, tablets and mobile devices.

Car-Net status display

The symbols may be marked with Wi-Fi or LTE and indicate the connectivity type.

The current Volkswagen Car-Net status is displayed on the Infotainment screen as follows:

Symbol, meaning

White globe + Wi-Fi: “Guide & Inform” is available.

Grey globe: “Guide & Inform” and/or “Security & Service” are not available or not

1)

activated, tracking services are inactive.

Grey globe + Wi-Fi: “Guide & Inform” is not available with established connectivity,

1)

tracking services are inactive.

Grey globe, white key: private mode is active. All purchased Volkswagen Car-Net service

packages have been deactivated by the user.

White globe, white key + LTE: personalised private mode is active. A Volkswagen Car-Net

1)

service package has been deactivated by the user, tracking services are inactive.

White globe, white vehicle + LTE: “Guide & Inform” and/or “Security & Service” are

1)

available, tracking services are active.

Grey globe, white vehicle: “Guide & Inform” is not available or not activated, tracking

1)

services are active.

1)

Relates to the following services: area notification, speed notification, parking position,

online theft warning system.

Legal requirements

Fig. 1 Symbol for vehicles that send tracking information.

By concluding a Volkswagen Car-Net contract for your vehicle, you as the contracting party

undertake within the meaning of data protection law to inform each driver that the vehicle can

transmit and receive data online. This also applies if you sell or lend your vehicle.

Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.

GPS tracking: check with all occupants

Some Volkswagen Car-Net services require vehicle data to determine whether the vehicle is

complying with set speed limits or whether the vehicle is moving, where the vehicle is parked, or

whether the vehicle is being used in a geographically-defined area. This information can be

displayed in the Car-Net portal and in the Volkswagen Car-Net app.

Therefore, before driving, ask all occupants if they agree to use of the activated services. If an

occupant does not agree, deactivate the service (if possible) or exclude the occupant from use of

the vehicle. If you do not observe this, you may violate certain rights of the vehicle occupants.

GPS tracking: symbol

If a factory-fitted control unit is used to transmit the vehicle's current location and speed, this

symbol → Fig. 1 will always be located in the vehicle (e.g. on the roof console). However, the

absence of the → Fig. 1 symbol in the vehicle does not mean that the control unit is not

transmitting the current position or speed of the vehicle.

Personal data

Volkswagen collects, processes and uses the user's personal data in accordance with statutory

requirements. You can access the current data protection policy on the Volkswagen homepage.

Deactivating Car-Net services

Fig. 1 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently

deactivated.

If you sell the vehicle or lend it for a longer period, inform the user about the deactivated

services and deactivated control unit.

If your vehicle is already equipped with the legally required emergency call function “eCall”, this

function will not be affected by the deactivation.

Temporary deactivation

If your vehicle is in a workshop, you may find that the service technicians have deactivated

individual or all services for the duration of the workshop visit. The services will be available

again once the work is complete. Please contact your workshop if necessary. Volkswagen Car-Net

portfolios can be deactivated manually in the Infotainment system. The services can then be run

again when the deactivation is cancelled in the Infotainment system. Deactivated services are

marked with a corresponding indication on the start page of the Volkswagen Car-Net portal.

Permanent deactivation

In order to permanently deactivate Volkswagen Car-Net functions in vehicles with the “Security

& Service” or “e-Remote” packages, the “online connectivity unit” must be deactivated by a

qualified workshop at your request.

If the “online connectivity unit” has been deactivated, the qualified workshop responsible for the

work will attach a sticker inside the vehicle, e.g. on the roof console → Fig. 1 . The sticker

indicates that the Volkswagen emergency call service, the automatic accident notification, the

“e-Remote” and “Security & Service” services no longer function.

Interference

Even when the above-mentioned requirements for using the services are met, the functionality

of the Volkswagen Car-Net services can be impaired or interrupted due to factors that lie outside

the control of Volkswagen AG. Such factors include in particular:

—Maintenance, repairs, deactivations, software updates and technical changes to your service

provider’s telecommunication systems, satellites, servers and databases.

—The telecommunications provider has changed the mobile telecommunication standard for

transferring mobile data, e.g. from UMTS to EDGE or GPRS

—An existing mobile telecommunications standard has been shut down by the

telecommunications provider.

—Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, weather,

landscape, interfering devices or intensive use of the mobile network in the relevant cells.

—If your current location is in an area with no or insufficient mobile communications and GPS

reception. This can also include tunnels, streets with tall buildings, garages, multi-storey car

parks, underpasses, mountains and valleys.

—Restricted availability, completeness or correctness of information provided by third parties,

e.g. maps.

—Countries and regions where Volkswagen Car-Net services are not available.

Adjusting the settings

Opening the settings menu

MENU

Car-Net

Settings

.

The setting options depend on the country and vehicle and are not available in all vehicle models.

Function button and its function:

Network : opens the

Wi-Fi : opens the

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establish a connection with an external Wi-Fi device (→ Wi-Fi, Description), (→ Wi-Fi,

Benefit).

Services administration : activate or deactivate available Volkswagen Car-Net services.

Private mode : deactivate all Volkswagen Car-Net services except the

emergency call service for the Security & Service services.

Guide & Inform : activate and deactivate the Guide & Inform services.

Security & Service : activate or deactivate the Security & Service

services, except the emergency call service.

Data transfer -> Volkswagen Car-Net for Your Volkswagen E Golf 4 Door Second Generation (2017-2020)

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