Troubleshooting
Lacking sensor visibility, camera visibility, error message, system switches
off
The sensor area is switched off permanently if a sensor fails.
Park Distance Control malfunctions will be indicated by a text message with an acoustic warning and
a flashing indicator lamp in the parking system button when the system is switched on for the first
time. If the sensors are dirty or covered, the affected sensor cluster may be displayed on the
Infotainment system screen.
Possible remedy for lacking visibility, faults and deactivated systems:
—Switch off the system temporarily.
—Check whether any of the causes described apply.
—Check whether any damage is visible.
—Clean the sensors and the camera, or remove stickers or accessories from the sensors and cameras
(→ Vehicle care, exterior, Cleaning/Care).
—You can switch the system back on again once you have rectified the cause of the problem.
—If the system still fails to respond as expected, have the system checked by your Volkswagen
dealership or a qualified workshop.
The system is not responding as expected
This could have various causes:
—The prerequisites for system operation are not met (→ Parking systems, Prerequisite)
—The sensors or the camera are dirty or iced-up (→ Vehicle care, exterior, Cleaning/Care).
—The cameras are covered by water.
—The ultrasound signal is subject to interference from external noise sources, e.g. pneumatic drill or
cobblestones.
—The vehicle is damaged in the area around the sensors or the camera, e.g. caused by parking
collisions.
—The detection range of the sensors or camera is blocked by add-on parts, e.g. bicycle carriers.
—Changes have been made to the paintwork or structural modifications have been made in the area
of the sensors or the camera, e.g. on the vehicle front end or the running gear.
The vehicle brakes independently
In some countries, Park Assist can assist the driver with an automatic braking intervention in certain
situations (→ Automatic braking intervention, Description).
Depending on the vehicle equipment and certain conditions, e.g. weather, load or inclination of the
vehicle, Park Assist can automatically brake the vehicle before an obstacle. Following this
intervention, the driver must depress the brake pedal.
The parking manoeuvre is ended if an automatic braking intervention occurs.
Park Assist cancels parking automatically
Park Assist cancels the parking manoeuvre in the following situations:
—Function button
is pressed.
—The driver intervenes using the steering wheel.
—The driver door is opened.
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