Maintenance and Breakdown for Your Volkswagen ID.5 SUV First Generation (2021-2025)

Malfunctions  
In the event of a malfunction, e.g. in the communication with the home energy management system, bidirectional charging may be  
cancelled. Alternatively, the vehicle can switch automatically to the Charge now charging method.  
1. Remove the charging connector.  
2. Connect the vehicle to the charging station again.  
3. If the error persists, contact the customer service of the HEMS manufacturer or consult a suitably qualified workshop.  
Volkswagen recommends using an authorised Volkswagen repairer.  
Instructions for charging cable  
The charging cable supplied with the vehicle depends on the scope of delivery and the country-specific technical requirements, e.g.  
charging connector connections for mains sockets.  
Volkswagen recommends that you use only the supplied charging cable and observe the following instructions for the charging cable  
→
, →  
.
—Handle with care.  
—Unwind or wind up completely.  
—Do not fold or bend over sharp edges.  
—Do not trap or drive over cable.  
—Pull only at the charging connectors.  
—Children must not use the charging cable.  
—Keep animals away from cable.  
—Stow safely without kinks after use.  
DANGER  
Use of a damaged charging cable or a charging cable that has been tampered with can lead to an electric shock. This will result in  
serious or fatal injuries.  
● Always check the charging connectors and charging cable for damage, e.g. cracks, before use.  
● Never open the charging cable and its components.  
● Never use a damaged charging cable or a charging cable that has been tampered with.  
● Have the charging cable checked by a suitably qualified workshop if there is a malfunction. Volkswagen recommends using an  
authorised Volkswagen repairer.  
WARNING  
If the high-voltage battery is charged with an unsuitable charging cable, this can cause a short circuit and an electric shock. This can  
damage the charging cable and result in serious or fatal injuries.  
● Please always observe the specifications given on the charging cable.  
● Make sure to find out the type of electrical installation available locally before travelling abroad.  
● Before driving abroad, find out about the correct country-specific charging cable and the maximum permissible charging current.  
The charging cable of the DC charging station may have a maximum length of around 30 m (around 98 ft).  
Stowing the charging cable  
Under the luggage compartment floor: stowage  
compartment with stowage space for the charging cable  
(illustration).  
WARNING  
An unsecured or incorrectly secured charging cable can be flung through the vehicle interior in the event of sudden driving or braking  
manoeuvres. This can result in accidents and severe injuries.  
● Stow the charging cable in the storage compartment under the luggage compartment floor → Fig. 1.  
●
stow the charging cable in the supplied charging cable bag and hook the bag into a front fastening ring in the luggage  
compartment (depending on equipment).  
● If the rear seat backrest has been folded forward, stow the charging cable in the charging cable bag in the footwell in front of the  
rear seat.  
Instructions for charging connectors and charging cable protection unit  
—Do not reach into the contacts of the charging connector.  
—Protect against intense sunlight. The ambient temperature must not be higher than 50°C (122°F).  
—Do not drop.  
—Protect against submerging in liquids, such as rainwater.  
—Fit the protective caps after use.  
WARNING  
If the charging cable for mains power sockets is connected or used incorrectly, this can lead to a serious malfunction. This can result  
in damage to the electrical installation and the charging cable, and can also cause a fire and serious injuries.  
● Never connect the charging cable to an extension cable, a cable reel, a multiple socket outlet or an adapter such as a regional  
adapter or timer.  
The charging cable may be subject to a regular testing requirements as mobile electrical equipment. A test adapter is required.  
Comply with the maximum load for the safety circuit used. If the charging cable is connected to a mains socket with other  
electrical consumers in the same electrical circuit, the fuse in the electrical circuit can be tripped.  
Charging cables must be disposed of in an environmentally friendly way and must not be disposed of as household waste.  
Cleaning the charging cable  
1. Wipe the surface of the charging cable with a dry or only slightly moistened cloth → , →  
.
DANGER  
When cleaning a plugged-in charging cable, there is a risk of coming into contact with the voltage of the high-voltage system. This  
can lead to an electric shock with burns and serious or fatal injuries.  
● Clean the charging cable only when it is disconnected.  
NOTICE  
If the charging cable is not cleaned correctly, this can result in damage.  
● Use only water on the surface and no additional cleaning agents.  
● Make sure that no water gets into the contacts of the charging cable.  
Charging cable for charging stations with alternating current  
(AC).  
The maximum charging current is 16 A or 32 A and depends on the infrastructure used, the charging cable and the equipment of the  
battery charger.  
WARNING  
If the charging cable for charging stations is used as an extension cable, it is unlocked and a serious malfunction can occur. This can  
result in damage and can also cause a fire and serious injuries.  
● Never use the charging cable as an extension of another charging cable.  
NOTICE  
Incorrect operation of the charging station can damage the vehicle's high-voltage system.  
● Observe the manufacturer’s information and instructions when using the charging station.  
The electrical installation abroad may be designed according to different technical rules than in your own country. This means that a  
2
charging cable with a cross-section of 5 x 6 mm may be required locally to achieve the maximum charging capacity available.  
Charging with a charging cable with a rating of 16 A is not possible at some charging stations that support 32 A. This depends  
on the equipment of the charging station.  
—Inform yourself about the available charging technology before charging.  
Charging cable for mains sockets (illustration)  
Charging cable protection unit: LED lights.  
1
2
3
4
Indicator lamp for plug and power supply.  
Indicator lamp for protection unit  
Indicator lamp for vehicle  
Fault warning lamp.  
Information on the charging cable  
Before using the charging cable, also pay attention to the information on the charging cable and on the rear of the protection unit.  
It is possible that charging cable supplied outside Norway cannot be used for recharging from mains sockets in Norway.  
Protection unit  
The charging connector is de-energised by the electronic protection unit until it is inserted in the vehicle’s charging socket.  
Self-test  
When the charging cable is connected to a mains socket, the protection unit will automatically perform a self-test. All warning and  
indicator lamps will briefly light up and go out one after another. The current operating status is then displayed.  
Status indicators  
One or more indicator lamps on the protection unit light up green → Fig. 2 1 , 2 or 3 .  
Display and meaning  
— 1 Lit up:  
The charging cable is connected to the mains network but not to the vehicle.  
— 1 , 2 lit up, 3 flashing:  
High-voltage battery is being charged.  
— 1 , 2 and 3 lit up:  
Charging process ended. High-voltage battery has been charged.  
Setting charging current  
The charging cable limits the charging current corresponding to the available power supply.  
Depending on the equipment, the charging current can be reduced in the charging settings of the Infotainment system if charging is  
not to take place with the maximum charging current at the local power supply (→ Timer-controlled charging).  
Temperature monitoring  
The temperature monitoring function of the charging cable is triggered if the charging cable overheats, e.g. due to storage in an  
overheated luggage compartment or strong sunlight.  
If charging is interrupted, the current status indicator goes out and one of the indicator lamps flashes green. The warning lamp  
→ Fig. 2 4 flashes red.  
1. Remove the charging cable and leave it to cool.  
2. If the fault occurs again, go to a suitably qualified workshop. Volkswagen recommends using a Volkswagen dealership.  
It is not necessary to remove the charging cable if only the warning lamp → Fig. 2 4 flashes red and the status indicator remains lit.  
Charging will take place with a lower charging current until the charging cable has cooled down after a certain period. The charging  
current will be increased again automatically.  
Fault displays  
If the warning lamp → Fig. 2 4 flashes or lights up red without an indicator lamp → Fig. 2 1 , 2 or 3 being lit continuously,  
there is a fault present.  
Display and meaning  
— 1 flashing, 4 lit or flashing:  
Fault in the power supply.  
— 2 flashing, 4 lit or flashing:  
Fault in the safety device.  
— 3 flashing, 4 lit or flashing:  
Vehicle malfunction.  
The charging process will be interrupted or aborted.  
1. Observe the information on the rear of the protection unit.  
2. If the fault persists, go to a suitably qualified workshop. Volkswagen recommends using a Volkswagen dealership.  
If the vehicle is connected to the power grid via an additional connection or is located in direct proximity to high-voltage lines  
during the charging process, charging at a mains socket may not be possible. Additional connections to the power grid:  
—Connection of a charger for 12-volt vehicle battery.  
—Contact with working equipment connected to the power grid, e.g. lifting platform.  
Observe any country-specific legislation when securing your vehicle in the event of a breakdown.  
WARNING  
In the event of a sudden driving or braking manoeuvre or accident, a loose breakdown set, spare wheel, temporary spare wheel or  
loose vehicle toolkit could be flung though the vehicle interior. This can result in serious or fatal injuries.  
● Always ensure that the vehicle toolkit, breakdown set and spare wheel or temporary spare wheel are always properly secured in  
the luggage compartment.  
WARNING  
Working with unsuitable tools or damaged tools from the vehicle toolkit can lead to accidents. This can result in serious or fatal  
injuries.  
● Never work with unsuitable or damaged tools from the vehicle toolkit.  
● Seek expert assistance if no suitable vehicle tools are available.  
The vehicle toolkit may be located in various places in the vehicle, such as under the luggage compartment floor or in a side stowage  
area of the luggage compartment.  
Depending on the equipment level, the luggage compartment may contain a loose box with the vehicle toolkit. This enclosed vehicle  
toolkit is intended for a possible winter tyre change and does not need to be carried in the vehicle at all times .  
The scope of the on-board tool kit depends on the country and equipment. The following describes the maximum content.  
Contents of the toolbox (illustration).  
1
2
Screw-in towing eye.  
Adapter for the anti-theft wheel bolt. Volkswagen recommends that you carry the wheel bolt adapter in the vehicle toolkit at all  
times. The code number of the anti-theft wheel bolt is stamped on the front of the adapter. You will need this number to replace  
the adapter if it is lost. Make a note of the code number for the anti-theft wheel bolt and keep it in a safe place – but not inside  
the vehicle.  
3
Hook for pulling off the centre covers, wheel covers and the wheel bolt caps.  
Additional vehicle tools  
Depending on equipment, vehicles may have additional vehicle tools with a jack. It is not necessary to always carry the additional  
vehicle tools with jack in the vehicle.  
Additional tools in the vehicle toolkit (illustration).  
1
2
3
Crank.  
Wheel wrench for loosening and tightening the wheel bolts.  
Jack.  
After using the jack, crank it back to its original position so that it can be stowed safely.  
Servicing the jack  
If a jack is included in the vehicle toolkit, it is not generally subject to any maintenance intervals.  
1. Grease the jack with a universal lubricant when necessary.  
Tyre pressure gauge  
In some countries, there may also be a tyre pressure gauge in the vehicle.  
Additional tool in the vehicle toolkit (illustration).  
1
Tyre pressure gauge (country-dependent).  
The wiper arms can be lifted off the windscreen when in the service position.  
Wipers in service position (illustration).  
Activating the service position via the lever  
1. Close the bonnet and the driver and front passenger doors.  
2. Switch the ignition on and then off again.  
3. Operate the flick wipe function (→ Wipers).  
Activating the service position via the exit menu  
The service position of the wiper blades can also be activated for a limited period in the exit menu. The ignition must be switched off  
for this.  
Lifting the windscreen wiper arms  
1. Move the wiper arms to the service position before lifting →  
.
2. Hold and lift the wiper arms only in the area of the wiper blade mounting.  
Placing the wiper arms on the windscreen  
1. Before starting your journey, take hold of the wiper arms carefully and only in the area of the wiper blade mounting and place  
them on the windscreen.  
2. To move the wiper arms back to their starting position, operate the “flick wipe” function with the ignition switched on  
(→ Wipers).  
The wiper arms move back to their initial position.  
NOTICE  
If due care is not taken when working on the wiper arms, this can result in damage to the bonnet, windscreen or wiper arms.  
● Lift the wiper arms carefully and always only when in service position.  
● Never open the bonnet when the wiper arms have been lifted.  
● Always place the wiper arms carefully back on the windscreen before starting a journey.  
The factory-fitted windscreen wiper blades are coated with graphite. The graphite coating ensures that the wiper blade moves quietly  
over the window. If the graphite coating is damaged, the wiper will become louder.  
—Check the condition of the wiper blades on a regular basis.  
—Wiper blades that judder should be changed if damaged or cleaned if dirty →  
.
Damaged wiper blades should be replaced immediately. Wiper blades are available from a suitably qualified workshop. Volkswagen  
recommends using an authorised Volkswagen repairer.  
Cleaning wiper blades  
1. Move the wiper arms to the service position (→ Wiper blades).  
2. Lift the wiper arms, holding hold them only in the area of the wiper blade mounting.  
3. Clean the wiper blades carefully using a damp sponge →  
.
4. Place the wiper arms carefully back onto the windscreen.  
Changing the windscreen wiper blades  
Changing the windscreen wiper blades.  
1
Release button for the wiper blade.  
1. Move the wiper arms to the service position before lifting (→ Wiper blades).  
2. Lift the wiper arms, holding hold them only in the area of the wiper blade mounting.  
3. Press and hold the release button → Fig. 1 1 .  
4. Tilt the wiper blade in the direction of the wiper arm → Fig. 1 A and pull it off in the direction of the arrow B at the same  
time. You may need to use some force to do this.  
5. Insert a new wiper blade with the same length and design onto the wiper arm against the direction of the arrow. Push it on until  
it engages → Fig. 1 B . The wiper blade must be in folded-down position to do this → Fig. 1 A .  
6. Place the wiper arms carefully back onto the windscreen.  
WARNING  
Worn or dirty windscreen wiper blades reduce visibility and increase the risk of accidents and severe injuries.  
● Always clean dirty wiper blades.  
● Always change the wiper blades if they are damaged or worn and no longer clean the windscreen properly.  
NOTICE  
Cleaning the wiper blades or windows with unsuitable cleaning agents can cause damage.  
● Do not use fuel, nail varnish remover, paint thinner or similar liquids to clean the wiper blades and windows.  
● Do not clean the wiper blades with hard sponges and other sharp objects.  
If wax residue from car washes and other care products remains on the vehicle windows, this can cause the wipers to rub.  
Remove wax residue using a special cleaning product or cleaning cloths.  
Before changing a bulb, check whether a bulb or LED light unit has failed. You can normally change bulbs yourself. If the exterior  
lighting uses LED technology, depending on model and vehicle equipment, it is not possible for you to change the LED light units or  
individual LEDs yourself. If individual LEDs fail, this may be an indication that other LEDs are on the point of failure too. In this case,  
have the LED light units checked and renewed if necessary at a suitably qualified workshop. Volkswagen recommends using an  
authorised Volkswagen repairer.  
It may be illegal to drive with faulty exterior lights.  
Additional bulb specifications  
Some bulbs might have factory specifications that differ from standard bulbs. The designation is inscribed on the bulb, either on the  
glass part or on the base.  
WARNING  
If the vehicle lighting is not switched on as appropriate for the weather conditions, the road will not be illuminated sufficiently. Other  
road users may have difficulty seeing the vehicle or may not see it at all. This can cause accidents and serious or fatal injuries.  
● Check the lighting system and turn signals of the vehicle regularly.  
● Have the lighting system repaired immediately if necessary.  
WARNING  
When working in the bonnet space, accidents and serious injuries can be caused as a result of bulb changes that are not performed  
correctly.  
● Always follow the described work steps and observe the general safety precautions.  
● Never change a bulb unless you know exactly how to carry this out.  
● If you are uncertain about how to change a bulb, have the work carried out by a suitably qualified workshop. Volkswagen  
recommends using an authorised Volkswagen repairer.  
WARNING  
When changing bulbs, sharp-edged parts on the bulb housings or hot or exploding bulbs can cause serious injuries.  
● Change bulbs only when they have cooled down completely.  
● Always protect your hands when changing bulbs.  
NOTICE  
If water enters the headlight housing, it can cause damage to the electrical system.  
● Always fit the covers on the headlight housing after changing bulbs.  
● Always check that the covers are secured correctly after fitting.  
NOTICE  
If the glass part of the bulb is touched when changing lamps, fingerprints may be left on the lamp. When the light is switched on, the  
fingerprints will evaporate due to the heat of the lamp and the reflector will become cloudy.  
● Do not touch the glass part of the bulb with unprotected fingers. Use textile gloves, for example.  
● When installing a lamp, always hold it by the base only.  
Always carry out the following actions for changing a bulb in the given order →  
:
1. Park the vehicle safely on horizontal and firm surface, where possible at a safe distance from moving traffic (→ Parking).  
2. Switch on the electronic parking brake.  
3. Switch off the light.  
4. Move the turn signal and main beam lever to neutral position.  
5. Deactivate the vehicle’s drive system.  
6. Allow the orientation lighting to go out.  
7. Leave the defective bulbs to cool down.  
8. Check to see if a fuse has visibly blown (→ Fuses).  
9. Follow the instructions to change the affected bulb →  
.
Always replace bulbs with identical bulbs of the same type. The designation is inscribed on the bulb, either on the glass part or on  
the base.  
Do not touch the glass part of the bulb with unprotected fingers. The remaining fingerprint can impair the luminous power of the  
headlight.  
10. After changing a bulb, check to ensure that the bulb is working properly.  
If the bulb is not working properly, the bulb may not have been inserted properly, may have failed again, or the connector may  
have been fitted incorrectly.  
11. Each time you change a bulb at the front of the vehicle, the headlight settings should be checked by a suitably qualified  
workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
WARNING  
If the described activities for changing bulbs are not observed, this can lead to accidents. This can result in serious injuries.  
● Always follow the described work steps and observe the general safety precautions.  
NOTICE  
Improper removal and refitting of trim panels and headlights can cause damage the vehicle’s paint and bodywork.  
● Remove the headlights and trim carefully and fit them again carefully.  
Preparations  
The steps should be carried out in the given order only:  
1. Observe the information on changing bulbs and carry out the work steps (→ Exterior lighting).  
2. Open the bonnet.  
The headlight does not have to be removed when changing the bulb.  
Changing bulbs in the turn signals  
In the bonnet space on the right: rear of the headlight.  
1
Turn signal bulb holder.  
1. Turn the bulb holder in the direction of the arrow and pull it out → Fig. 1 1 .  
2. Replace the defective bulb with a new bulb of the same type.  
3. Carefully insert the bulb holder into the headlight and turn it as far as it will go in the opposite direction to the arrow → Fig. 1  
1 .  
4. Close the bonnet.  
The illustration shows the right-hand headlight from the rear. The left-hand headlight is a mirror image of the one shown.  
At the time of publication we are unable to provide an complete overview of the locations of the fuses for the electrical consumers.  
This is because the vehicle is under constant development, because fuses are assigned differently depending on the vehicle equipment  
level and because several electrical consumers may use a single fuse. You can obtain more information about the fuse assignment from  
a suitably qualified workshop. Volkswagen recommends using an authorised repairer.  
Several electrical consumers can share a single fuse. Conversely, a single consumer could have more than one fuse.  
Therefore fuses should only be replaced when the cause of the fault has been rectified.  
1. If a new fuse blows again shortly after fitting, have the electrical system checked by a suitably qualified workshop. Volkswagen  
recommends using an authorised repairer.  
Fuses for emergency services  
A fuse for the high-voltage system in the dash panel fuse box is labelled with a special tag to allow emergency services to de-energise  
the vehicle as quickly as possible. Never attempt to replace these fuses or swap them with other fuses in other slots → . If this fuse  
is faulty, always have it replaced by a suitably qualified workshop. Volkswagen recommends using an authorised repairer.  
WARNING  
The voltage in the high-voltage system can cause electric shocks, serious burns and death.  
● Never touch the electrical cables in the bonnet space.  
● Never repair or replace fuses of the high-voltage system yourself.  
● Always have work performed by a suitably qualified workshop. Volkswagen recommends using an authorised repairer.  
WARNING  
Using unsuitable fuses, repairing fuses and bridging an electrical circuit without fuses can cause serious damage or a fire in the  
vehicle. This can result in serious or fatal injuries.  
● Replace fuses only with fuses with the same rating and size. Make sure that the colour and markings are identical to the defective  
fuse.  
● Never repair fuses.  
● Never use a metal strip, paper clip or similar objects to replace a fuse.  
NOTICE  
The high-voltage fuses identified with special tags in the fuse box in the dash panel are intended for use only by the emergency  
services so that they can de-energise the vehicle in an emergency situation. If these high-voltage fuses are removed improperly, this  
can result in damage to the vehicle.  
● Never remove the specially tagged fuses in the dash panel.  
● Seek expert assistance if the high-voltage system was switched off. The vehicle is no longer ready to drive.  
NOTICE  
If a fuse is replaced when the ignition is switched on, the vehicle’s drive system is activated, lights are switched on or when other  
electrical consumers are switched on, this can damage the electrical system.  
● Always deactivate the vehicle’s drive system and switch off the lights and other electrical consumers.  
● Make sure that it is not possible to activate the vehicle’s drive system when changing a fuse.  
NOTICE  
Damage can also be caused at other locations in the electrical system if a fuse is replaced with a fuse that has a higher rating.  
● Never replace a fuse with a fuse that has a higher rating.  
NOTICE  
Dirt and moisture in the fuse boxes can damage the electrical system.  
● Protect open fuse boxes against the ingress of dirt and moisture.  
● Avoid causing short circuits in the electrical system.  
● Check that the covers of the fuse boxes are closed tight again and are not damaged.  
There are also other fuses in the vehicle. These should be changed only by a suitably qualified workshop. Volkswagen  
recommends using an authorised repairer.  
Opening the fuse box in the bonnet space  
In the bonnet space: fuse box.  
1
Fuse box cover.  
In some vehicles, a pair of plastic grippers for removing fuses is located on the inside of the cover of the fuse box or on the fuse carrier.  
Removing the cover  
1. Open the bonnet.  
2. To unlock the fuse box cover, push the catches in the direction of the arrow → Fig. 1 1 .  
3. Lift off the cover.  
Installing the cover  
1. Place the cover on the fuse box.  
2. Press the cover down until the cover audibly engages into position on both sides.  
The overview shows the fuse locations of the electrical consumers relevant for the driver. The first column in the overview contains the  
location. The other columns contain the amp rating, the fuse type and the electrical consumer protected by the fuse.  
Depending on country and on the equipment of your vehicle, the fuse numbers and positions may differ to those given in the overview.  
If necessary, ask a suitably qualified workshop for the exact fuse layout. Volkswagen recommends using an authorised repairer.  
Fuse assignment  
In the bonnet space: fuse locations.  
Fuse location → Fig. 1:  
F7  
, front wipers, right  
F9  
, horn.  
F10  
, front wipers, left  
F11  
, air conditioning system.  
F17  
, windscreen heating.  
, windscreen heating.  
F18  
Opening the fuse box in the dash panel (left-hand drive vehicle)  
On the driver side: fuse box cover in the dash panel (left-  
hand drive vehicle)  
Removing the cover  
1. Reach behind the cover and pull off in the direction of the arrow → Fig. 1.  
Installing the cover  
1. Align the cover on the opposite side and fold it closed in the opposite direction to the arrow until it engages → Fig. 1.  
Opening the fuse box in the dash panel (right-hand drive vehicle)  
On the front passenger side: fuse box in the dash panel  
(right-hand drive vehicle)  
1
2
Glove box stop pin.  
Fuse box cover.  
Removing the cover  
1. Open the glove box and empty if necessary.  
2. Press the stop pin in the direction of the arrow and open the glove box further → Fig. 2 1 .  
3. Reach behind the cover from the side and pull it backwards → Fig. 2 2 .  
Installing the cover  
1. Fit the cover in the opposite direction of the arrow and press it forward until it engages → Fig. 2 2 .  
2. Close the glove compartment.  
The overview shows the fuse locations of the electrical consumers relevant for the driver. The first column in the overview contains the  
location. The other columns contain the amp rating, the fuse type and the electrical consumer protected by the fuse.  
Depending on country and on the equipment of your vehicle, the fuse numbers and positions may differ to those given in the overview.  
If necessary, ask a suitably qualified workshop for the exact fuse layout. Volkswagen recommends using an authorised Volkswagen  
repairer.  
Fuse assignment  
In the dash panel: fuse assignment.  
Fuse location → Fig. 1:  
F5  
, left exterior lighting.  
F6  
, interior lighting.  
F7  
, seat heating.  
F8  
, sliding headliner in glass roof.  
, central locking.  
F13  
F20  
F30  
F32  
F35  
F40  
F43  
F44  
F46  
F52  
F67  
, telephone, USB port.  
, parts for the Infotainment system.  
, right exterior lighting.  
, rear seat heating.  
, anti-theft alarm.  
, air conditioning block, rear window heating relay.  
, light switch (dipped beam), rain and light sensor, background lighting, ID. Light.  
, display, Infotainment system control panel.  
, cigarette lighter, sockets.  
, rear window heating.  
Fuse locations for vehicles with factory-fitted towing bracket → Fig. 1:  
F3  
, control unit for trailer detection, left  
F11  
, control unit for trailer detection  
F29  
, control unit for trailer detection  
F31  
, control unit for trailer detection, right  
Electric windows and electrically adjustable seats may be protected by circuit breakers or control units which switch on again  
automatically a few seconds after the overload, e.g. frozen windows, has been rectified.  
Preparations  
1. Deactivate the vehicle’s drive system and switch off the lights and all electrical consumers.  
Detecting a blown fuse  
Blown fuse (illustration).  
1. Shine a torch onto the fuse box.  
You can see if a fuse is blown from the top and side through the transparent housing due to the melted metal strip → Fig. 1.  
Fuse types  
®
—Standard flat blade fuse (ATO ).  
®
—Small flat blade fuse (MINI ).  
®
®
—Large flat blade fuse (MAXI or MAXI+ ).  
Colour coding of fuses  
.
Colour  
Amp rating  
Black  
1 amps  
Purple  
3 amps  
light brown  
5 amps  
Brown  
7.5 amps  
Red  
10 amps  
Blue  
15 amps  
Yellow  
20 amps  
White or transparent  
25 amps  
Green  
30 amps  
Orange  
40 amps  
Red  
50 amps  
Changing fuses  
Plastic grippers for pulling out and inserting a fuse  
(illustration).  
1. If present, take the plastic grippers out of the fuse box or the cover of the fuse box → Fig. 2.  
2. Push the plastic grippers clip suitable for the fuse type onto the fuse from the top or the side.  
3. Remove the fuse.  
4. If the fuse has blown, replace it with a new fuse with the same rating (same colour and same markings) and same size →  
5. Once the new fuse has been inserted, put the plastic grippers back in the cover.  
6. Insert the cover again or close the fuse box cover.  
.
NOTICE  
You can damage another location in the electrical system by using a fuse with a higher amp rating.  
● Never replace a fuse with a fuse that has a higher rating.  
For technical reasons, your vehicle may not be push-started → . If the vehicle’s drive system cannot be activated because the 12-volt  
vehicle battery is discharged, you can use the 12-volt vehicle battery in another vehicle to activate the vehicle’s drive system.  
For technical reasons, the jump-start connection points on electric vehicles are not suitable for being used to jump start other vehicles  
→
.
WARNING  
Using the jump leads incorrectly or performing the jump start procedure incorrectly can cause the 12-volt vehicle battery to explode.  
This can result in serious injuries.  
● Always read and observe the warnings and safety information before carrying out any kind of work on the 12-volt vehicle battery  
(→ 12-volt vehicle battery).  
● Never confuse the positive battery terminal with the negative battery terminal.  
● Never perform jump starting on a vehicle with a frozen or thawed 12-volt vehicle battery.  
WARNING  
A highly explosive mixture of gases is given off when the 12-volt vehicle battery is jump started. The explosive gas can ignite due to  
sparks when carrying out jump starting. This can result in serious injuries.  
● Always keep fire, sparks, naked flames and lit cigarettes away from the 12-volt vehicle battery.  
● Avoid electrostatic discharge in the vicinity of the 12-volt vehicle battery.  
NOTICE  
Tow-starting the vehicle can cause considerable damage to the vehicle.  
● Carry out jump starting to activate the vehicle’s drive system.  
NOTICE  
The electrical system of an electric vehicle is not designed to provide another vehicle with jump starting assistance. This can cause  
serious damage to the electrical system of the electric vehicle.  
● Never use an electric vehicle to provide jump starting assistance to another vehicle.  
If the vehicle’s drive system cannot be activated because the 12-volt vehicle battery is discharged, another vehicle can be used to jump  
start the vehicle.  
NOTICE  
A discharged 12-volt vehicle battery can already freeze at temperatures around 0°C (around +32°F) and can be damaged and fail.  
● Always replace a 12-volt vehicle battery which is frozen or has been frozen.  
Preparations  
Observe the following when performing jump starting:  
—Wear eye protection and protective gloves →  
.
—Observe the jump lead manufacturer’s operating instructions.  
—Open the bonnet.  
—When performing jump starting, always use jump leads with fully-insulated terminal clamps and defect-free insulation →  
.
—Make sure that there is sufficient distance between the vehicle providing jump starting assistance and the vehicle receiving it. If the  
vehicles touch metallically, current can already flow when the positive terminals are connected →  
—Ensure that the terminal clamps have good metal-to-metal contact with the terminals.  
.
WARNING  
Jump starting the vehicle incorrectly can cause the 12-volt vehicle battery to explode, which can lead to serious injuries.  
● Always wear suitable eye protection and protective gloves.  
● Never bend over the 12-volt vehicle battery.  
● Always first connect the positive lead and then the negative lead.  
● Never connect the negative lead to the brake lines.  
● Make sure that there is no contact between the uninsulated parts of the terminal clamps.  
● Make sure that the insulation of the leads is in perfect condition.  
● Do not allow the lead attached to the positive battery terminal on the 12-volt vehicle battery to touch electrically conductive parts  
of the vehicle.  
Jump leads  
A suitable jump lead is needed in order to jump start another vehicle or have your vehicle jump started.  
2
2
The cable cross-section of the jump leads must be at least 25 mm (0,038 in ).  
Vehicle receiving jump starting assistance  
1. Make sure that the discharged 12-volt vehicle battery is properly connected to the 12-volt vehicle electrical system.  
2. If a 12-volt vehicle battery with a battery window is installed, check the colour of the window . If the battery window is light  
yellow or colourless, do not jump start the vehicle. Seek expert assistance.  
Vehicle providing jump starting assistance  
1. Observe the vehicle manufacturer’s operating instructions.  
2. Make sure that the vehicle battery providing assistance has the same voltage (12 volts) and approximately the same capacity as  
the flat 12-volt vehicle battery. Observe the information on the label of the vehicle battery in the vehicle providing jump starting  
assistance.  
NOTICE  
Please observe the following in order to avoid damage to the electrical system due to a short circuit:  
● Always connect the jump leads as described.  
● Avoid contact between the vehicles.  
Jump-start connection point (earth)  
In the bonnet space: jump-start connection point (earth).  
–
The jump-start connection point (earth) is used for connecting the black jump lead.  
Jump-start connection point (positive)  
In the bonnet space underneath a cover: positive jump-start  
connection point.  
+
The jump-start connection point (positive) for connecting the red jump lead.  
Connecting jump leads on 12-volt vehicle battery  
Diagram showing how to connect jump leads in vehicles with  
a 12-volt vehicle battery.  
1
2
3
Jump-start connection point (positive) on the vehicle being jump-started .  
Positive battery terminal on the vehicle that is providing jump starting assistance.  
Suitable earth connection of the vehicle that is providing jump starting assistance. Preferably a jump-start connection point  
(earth), otherwise a solid metal part that is securely bolted onto the cylinder block, or the cylinder block itself.  
4
Jump-start connection point (earth) on the vehicle being jump-started .  
It is not permitted to use an electric vehicle to jump start other vehicles, as this may cause considerable damage to the vehicle  
electrical system. The jump-start connection points are not suitable for being used to jump start other vehicles.  
Connect the jump leads only in the order A – B – C – D → Fig. 3.  
1. Switch off the ignition in both vehicles.  
2. If present, fold open the cover on the positive jump-start connection point in the bonnet space.  
3. Connect one end of the red jump lead to the positive battery terminal of the vehicle with the discharged 12-volt vehicle battery  
→ Fig. 3 1 .  
4. Connect the other end of the red jump lead to the positive battery terminal of the vehicle providing assistance → Fig. 3 2 .  
5. Connect one end of the black jump lead to an earth jump-start connection point of the donor vehicle → Fig. 3 3 .  
: if there is no earth jump-start connection point available, connect it to a solid metal part that is firmly bolted to the cylinder  
block or to the cylinder block itself → Fig. 3 3 .  
6. Connect the other end of the black jump lead to the earth jump-start connection point of the vehicle receiving the jump start  
→ Fig. 3 4 .  
7. Position the leads in such a way that they cannot come into contact with any moving parts in the bonnet space.  
1. Start the engine of the vehicle that is providing jump starting assistance and let it run at idle.  
2. Activate the drive system on the vehicle with the discharged 12-volt vehicle battery. If the vehicle’s drive system cannot be  
activated, stop the starting procedure after about 10 seconds and try again after about 1 minute.  
Please contact an expert if the vehicle’s drive system still cannot be activated.  
1. Before disconnecting the jump leads, switch off the dipped beam headlights, if switched on.  
2. Turn on the air conditioning blower and rear window heater in the vehicle with the discharged 12-volt vehicle battery. This helps  
minimise the voltage peaks generated when the leads are disconnected.  
3. After jump starting, the jump leads should be removed only in the order D – C – B – A .  
4. If present, close the cover of the positive terminal .  
After jump starting, have the 12-volt vehicle battery checked by a suitably qualified workshop. Volkswagen recommends using an  
authorised Volkswagen repairer.  
If a vehicle can no longer be moved under its own power, the vehicle can be transported with a breakdown truck or towed by another  
vehicle.  
Make sure that both drivers are familiar with how to tow a vehicle. This applies in particular if no tow-bar is used.  
Observe any legal requirements when towing.  
NOTICE  
Tow-starting the vehicle can cause considerable damage to the vehicle.  
● Carry out jump starting to activate the vehicle’s drive system.  
NOTICE  
When towing off paved roads, there is always a risk of overloading the fastening parts and causing considerable damage to the  
vehicles.  
● Make sure that no excessive pulling forces occur and take care to avoid jerking movements when towing.  
Transport is where a vehicle that cannot be driven is transported by a breakdown truck.  
WARNING  
Vehicle components can be severely damaged by incorrectly secured tow-ropes or tow-bars. The risk of accident is increased and  
serious or fatal injuries may be caused.  
● Attach the vehicle only at the points provided for transport and towing.  
● Never attach the tow-rope or tow-bar to axle or running gear components.  
● Seek expert assistance and have the vehicle transported standing on a breakdown truck if necessary.  
NOTICE  
Pushing the vehicle by hand can cause damage to the vehicle, e.g. deformation or detachment of add-on parts.  
● When pushing the vehicle by hand, do not press on the tail light clusters, large panels and side or rear spoilers.  
When does your vehicle have to be transported on a breakdown truck?  
In case of a fault or damage, the vehicle must be transported standing with all four wheels on a breakdown truck if one of the following  
situations applies (→ Towing).  
1. Inform the people involved, in particular the organisation office and the transport company, that your vehicle is electrically  
driven.  
If the vehicle is to be transported, the vehicle may be transported only standing with all four wheels on a breakdown truck.  
Transport with a breakdown truck.  
Information on the mounting points for transport at the front and rear (→ Front towing eye) (→ Rear towing eye).  
Towing is where a vehicle that cannot be driven is pulled with the aid of another vehicle. The vehicle can be towed with a tow-bar or a  
tow-rope:  
—The maximum permitted speed is 50 km/h (around 30 mph).  
—The maximum permitted distance is 50 km (around 30 miles).  
In which situations may the vehicle not be towed?  
In case of a fault or damage, the vehicle must be transported standing with all four wheels on a breakdown truck if one of the following  
situations applies.  
—The 12-volt vehicle battery is discharged.  
—A red warning lamp  
and the text message Towing damages the electrical system. Consult vehicle wallet. in the instrument  
cluster.  
—The power supply for the 12-volt vehicle electrical system cannot be guaranteed.  
—The instrument cluster display does not work properly.  
—The distance to be towed is further than 50 km (around 30 miles).  
—Neutral (position ) cannot be selected.  
— The roll-away protection cannot be deactivated .  
—The steering lock cannot be released.  
—If the steering function or the operating clearance of the wheels cannot be ensured after an accident.  
If the conditions for towing are not met, the vehicle must be towed or pushed rolling on its own four wheels only in emergency  
situations. The towing operation to the breakdown truck must take place only at walking pace and for a maximum distance of  
100 metres.  
WARNING  
If the vehicle is towed even though the text message Towing damages electrical system. Owner’s manual! is displayed in the  
instrument cluster, vibrations can occur in the drive system and the drive wheels can lock, particularly on icy or wet roads. Locked  
wheels can lead to a loss of control of the vehicle. This can result in accidents and serious or fatal injuries.  
● If the message Towing damages electrical system. Owner’s manual! appears in the instrument cluster, push or tow the vehicle  
only in emergency situations.  
It is easier and safer to tow a vehicle with a tow-bar. Use a tow-rope only if you do not have a tow-bar. The tow-rope should be slightly  
elastic to reduce the strain on both vehicles. It is advisable to use a tow-rope made of synthetic fibre or similarly elastic material.  
WARNING  
If a vehicle is being towed, the vehicle handling and braking efficiency will change significantly. This can lead to a loss of control over  
the vehicle, accidents and serious or fatal injuries.  
● Please note that greater force is needed for steering and braking during towing.  
Attach the tow-rope or the tow-bar only to the points provided:  
—Towing eye.  
—Ball coupling.  
WARNING  
Vehicle components can be severely damaged by incorrectly secured tow-ropes or tow-bars. The risk of accident is increased and  
serious or fatal injuries may be caused.  
● Attach the vehicle only at the points provided for recovery and towing.  
● Never attach the tow-rope or tow-bar to axle or running gear components.  
● Seek expert assistance and have the vehicle transported standing on a breakdown truck if necessary.  
Preparations  
—Ensure that the tow-rope is not twisted. Otherwise a towing eye can become unscrewed during towing.  
—Switch on the ignition and hazard warning lights on both vehicles. However, observe any regulations to the contrary.  
—Observe the legal regulations and notes on towing in the owner’s manual of the other vehicle.  
Pulling vehicle (front)  
1. The tow-rope must be taut before you drive off properly.  
2. Press the accelerator with particular care.  
3. Avoid sudden braking and driving manoeuvres.  
4. Do not exceed the maximum permitted trailer weight.  
Pulled vehicle (rear)  
It is still possible to activate the turn signals in a vehicle that is being towed, even if the hazard warning lights are switched on. To do  
this, operate the turn signal and main beam lever in the required direction while the ignition is switched on. The hazard warning lights  
will not flash while the turn signal is being used. The hazard warning lights will start flashing again automatically as soon as the turn  
signal and main beam lever is moved back to the neutral position.  
1. Make sure that the ignition is always switched on so that the steering wheel is not locked and you can operate the turn signals  
and wipers if necessary. The brake servo and power steering function only when the vehicle’s drive system is activated.  
Otherwise you must press the brake pedal with significantly more force and also use more effort for steering.  
2. Make sure that the vehicle key is always in the vehicle during towing (→ Keyless Access).  
3. Deactivate Front Assist.  
4. Deactivate the roll-away protection .  
the driver sits on the driver seat with seat belt fastened during the entire towing operation and the driver door is closed  
5. Ensure that the tow-rope is always taut.  
NOTICE  
The wheels may lock if the electronic parking brake switches on during towing. This can result in serious damage to the vehicles.  
● End towing immediately.  
● Seek expert assistance and have the vehicle transported standing on a breakdown truck if necessary.  
NOTICE  
The electronic parking brake and steering lock cannot be released if the charge level of the 12-volt vehicle battery is not sufficient.  
The vehicle can be damaged during towing.  
● In the event of power failure or malfunctions, switch on the ignition or activate the vehicle’s drive system, if necessary by jump  
starting, in order to release the electronic parking brake and steering lock.  
● Seek expert assistance and have the vehicle transported standing on a breakdown truck if necessary.  
Depending on the country and vehicle equipment, the mounting for the towing eye is located behind the cover in the bumper.  
1. Before towing, check that the mounting with screw thread is available for the towing eye.  
2. If this is not the case, seek expert assistance and have the vehicle transported on a breakdown truck if necessary.  
The towing eye must always be kept in the vehicle →  
.
NOTICE  
Use of a towing eye that is not suitable for the vehicle can damage the vehicle.  
● Always use the towing eye from the supplied vehicle toolkit or another suitable towing eye for towing.  
Fitting the towing eye at front  
In the front bumper on the right: removing the cover.  
In the front bumper on the right: screwing in the towing eye.  
1. Remove the towing eye from the vehicle tool kit in the luggage compartment.  
2. Press the marked area of the cover in the direction of the arrow to release the cover catch → Fig. 1.  
3. Remove the cover, allow it to hang on the vehicle or place it in the vehicle if necessary →  
.
4. Screw the towing eye into the mounting in the direction of the arrow and tighten as far as possible → Fig. 2 , → . Use a  
suitable object to screw the towing eye fully and securely into the mounting.  
5. After you have finished towing, remove the towing eye by unscrewing it in the opposite direction to the arrow using a suitable  
object.  
6. Insert the cap in the respective recess and press in until it engages.  
7. Clean the towing eye if necessary and place it back in the vehicle toolkit in the luggage compartment.  
WARNING  
If the towing eye is not screwed fully and securely into the mounting, it may be wrenched out of the mount. This can result in  
accidents and severe injuries when towing.  
● Before starting towing, check that the towing eye is fully screwed in.  
NOTICE  
Improper removal and fitting of the cover and towing eye can cause damage the vehicle’s paint and body.  
● Always remove and fit the cover and the towing eye carefully.  
Depending on the country and vehicle equipment, the mounting for the towing eye is located behind the cover in the bumper.  
1. Before towing, check that the mounting with screw thread is available for the towing eye.  
2. Observe the information on vehicle transport (→ Breakdown truck).  
3. If this is not the case, seek expert assistance and have the vehicle transported on a breakdown truck if necessary.  
The towing eye must always be kept in the vehicle →  
.
NOTICE  
Use of a towing eye that is not suitable for the vehicle can damage the vehicle.  
● Always use the towing eye from the supplied vehicle toolkit or another suitable towing eye for towing.  
Fitting the rear towing eye  
In the rear bumper on the right: removing the cover.  
In the rear bumper on the right: screwing in the towing eye.  
1. Remove the towing eye from the vehicle tool kit in the luggage compartment.  
2. Press the marked area of the cover in the direction of the arrow to release the cover catch → Fig. 1.  
3. Remove the cover, allow it to hang on the vehicle or place it in the vehicle if necessary →  
.
4. Screw the towing eye into the mounting in the direction of the arrow and tighten as far as possible → Fig. 2 , → . Use a  
suitable object to screw the towing eye fully and securely into the mounting.  
5. After you have finished towing, remove the towing eye by unscrewing it in the opposite direction to the arrow using a suitable  
object.  
6. Insert the cap in the respective recess and press in until it engages.  
7. Clean the towing eye if necessary and place it back in the vehicle toolkit in the luggage compartment.  
WARNING  
If the towing eye is not screwed fully and securely into the mounting, it may be wrenched out of the mount. This can result in  
accidents and severe injuries when towing.  
● Before starting towing, check that the towing eye is fully screwed in.  
NOTICE  
Improper removal and fitting of the cover and towing eye can cause damage the vehicle’s paint and body.  
● Always remove and fit the cover and the towing eye carefully.  
Vehicles with towing bracket  
In vehicles with a factory-fitted towing bracket there is no mounting for the screw-in towing eye behind the cover.  
1. For towing, swivel out or fit and use the ball coupling.  
NOTICE  
If you use an unsuitable tow-bar, the ball coupling and the vehicle could be damaged.  
● For towing, always use only a tow-bar that is specifically intended for fitting on a ball coupling.  
● Use a tow-rope for towing if you do not have access to a suitable tow-bar.  
The bonnet space of a vehicle is a hazardous area. You should only carry out work in the bonnet space if you know exactly how to  
perform the required tasks, are aware of the general safety procedures and have access to the correct equipment, service fluids and  
suitable tools. Failing to carry out work correctly can cause serious injuries → . Have all work carried out by a suitably qualified  
workshop if necessary. Volkswagen recommends using an authorised Volkswagen repairer.  
WARNING  
The bonnet space is a hazardous area. Accidents and serious or fatal injuries can occur during all work in the bonnet space.  
● Always be extremely careful and cautious during all work.  
● Only perform any work in the bonnet space if you know exactly how to carry it out.  
● Have the necessary work carried out by a suitably qualified workshop if you are unsure how to carry out work in the bonnet space.  
Volkswagen recommends using an authorised Volkswagen repairer.  
● Switch on the electronic parking brake before working in the bonnet space.  
● Switch off the ignition and keep the vehicle key in a safe place far enough away from the vehicle to prevent any risk of the  
vehicle’s drive system being activated accidentally and supplying power to the electrical system.  
● Never touch hot components of the electric drive.  
● Always ensure you have not left any objects, such as cleaning cloths and tools, in the bonnet space.  
● Always keep children away from the bonnet space and never leave children unsupervised.  
WARNING  
There are rotating parts in the bonnet space. When working in the bonnet space, especially during a starting process or when the  
vehicle is ready to drive, contact with rotating parts (e.g. rotor blades of the radiator fan) can cause serious or fatal injuries.  
● Never touch the radiator fan or the radiator fan area even when the vehicle is ready to drive or the ignition is switched off. The fan  
is temperature-controlled and could start automatically.  
● Before starting work, remove any jewellery and ties, tie up long hair and pull clothes in tightly.  
● Always take due care and attention when depressing the accelerator. The vehicle could start moving even if the electronic parking  
brake is switched on.  
WARNING  
Escaping hot steam or hot coolant and hot vehicle parts can cause severe burns.  
● Never open or close the bonnet if steam or coolant is escaping.  
● Always wait until you can no longer see or hear steam or coolant coming from the bonnet space.  
WARNING  
The cooling system is under pressure when the electric drive is hot. If the cap is opened carelessly, coolant can spray out and cause  
severe burns or fatal injuries.  
● Never open the cap of the coolant expansion tank when the electric drive is hot.  
● If you have to open the cap of the coolant expansion tank, always protect your face, hands and arms from hot coolant or steam  
with a large, thick cloth.  
● Turn the cap of the coolant expansion tank slowly and very carefully anticlockwise while exerting slight downwards pressure on the  
cap.  
WARNING  
Additional insulating materials, e.g. blankets in the bonnet space, or objects left in the bonnet space, e.g. cleaning cloths or tools, can  
cause malfunctions, damage to the electric drive and fire. This can result in serious or fatal injuries.  
● Never cover the electric drive with blankets or other insulating materials.  
● Never leave objects in the bonnet space.  
Always park the vehicle on a horizontal and firm surface before carrying out any work in the bonnet space →  
(→ Parking).  
WARNING  
If the vehicle is not secured against rolling away during maintenance work, unintended vehicle movement may occur. This can result  
in accidents and severe or fatal injuries.  
● Never work underneath a vehicle if it is not adequately secured against rolling away.  
● Make sure that the vehicle is on a horizontal and firm surface and that the wheels are blocked when working under the vehicle  
while the wheels are touching the ground.  
● In addition, support the vehicle securely with suitable trestles when working under the vehicle. The jack is not sufficient for this  
task and can fail.  
Any work on the high-voltage system must only be carried out by suitably qualified workshops in accordance with Volkswagen  
guidelines → . After an accident, or after the underside of the vehicle has struck an obstacle, the high-voltage battery must be  
checked by appropriately qualified and trained experts.  
DANGER  
The components of the high-voltage system are under high electrical voltage. Contact with live components of the high-voltage  
system will result in burns, serious injuries or fatal electric shock.  
● You should always assume that the high-voltage battery is fully charged and that all high-voltage components are live. This can  
also be the case when the ignition is switched off.  
● Never touch high-voltage components or orange-coloured high-voltage cables. Damage to high-voltage components is not visible  
in all cases.  
● Never remove the orange-coloured high-voltage cables and never damage or modify these cables.  
● Never disconnect the high-voltage cables from the high-voltage network.  
● Never open or modify the cover of the high-voltage battery and never remove this cover.  
● Never carry out work with cutting, forming or sharp-edged tools or heat sources in the vicinity of high-voltage components and  
high-voltage cables. Any work on the high-voltage system must be carried out only by a suitably qualified workshop with  
corresponding approval for this work. Volkswagen recommends using an authorised Volkswagen repairer.  
● Never carry out repair and maintenance work on orange-coloured high-voltage cables or high-voltage components.  
DANGER  
Damage to the vehicle or to the high-voltage battery or a fire in the battery cells can cause toxic gases or fluids to leak out. High-  
voltage components may be live in this case. There is a risk of serious injury, burns, or lethal electrical shock.  
● Do not breathe in any gases that are emitted.  
● Never touch any fluids that escape.  
● Leave the vehicle quickly and with all vehicle occupants.  
● Never remain in the direct vicinity of the vehicle.  
● Observe all information on behaviour in the event of a fire risk (→ Charging operations).  
WARNING  
High voltage of the electrical system can cause electric shocks and burns. This can result in serious or fatal injuries.  
● Never short circuit the electrical system. The 12-volt vehicle battery could explode.  
● Never touch the high-voltage components, the high-voltage battery and particularly the orange-coloured high-voltage cables  
when the vehicle’s drive system is activated.  
The following steps should always be carried out in the given order before working in the bonnet space:  
1. Park the vehicle safely on a horizontal and firm surface (→ Parking).  
2. Secure the vehicle against rolling away.  
3. Remove the vehicle key from the vehicle and keep in a location outside the vehicle so that the vehicle is not put into operation  
accidentally.  
4. Allow the electric drive to cool sufficiently.  
5. Always keep other persons away from the bonnet space.  
In the footwell on the driver side: bonnet release lever  
(illustration).  
On the bonnet: control lever.  
In the bonnet space: bonnet stay in holder.  
On the bonnet: holder for bonnet stay.  
Opening the bonnet  
1. Open the driver door and pull the release lever in the direction of the arrow → Fig. 1.  
The bonnet is released from the lock carrier catch by spring force →  
.
2. To open the bonnet fully, lift the bonnet slightly while simultaneously pressing the opening lever in the direction of the arrow  
→ Fig. 2.  
3. Take the bonnet stay out of its holder → Fig. 3 in the direction of the arrow and insert it into the retainer for the bonnet  
stay → Fig. 4.  
Closing the bonnet  
1. Lift the bonnet slightly and hold →  
.
2. Unhook the bonnet stay from the retainer for the bonnet stay → Fig. 4 and push it into its holder → Fig. 3.  
3. Let the bonnet drop into the catch of the lock carrier from a height of about 20 cm (about 8 inches) – do not press it down.  
The bonnet is flush with the body parts around it when it is closed properly →  
.
WARNING  
If the bonnet is not closed properly, it can open suddenly while you are driving and completely obscure your view of the road. This can  
result in accidents and serious or fatal injuries.  
● After closing bonnet, always check that the catch is properly engaged in the lock carrier.  
● If you notice while driving that the bonnet is not closed properly, park the vehicle safely and close the bonnet.  
WARNING  
Careless opening and closing of the bonnet can lead to serious injuries.  
● Open or close the bonnet only when there is no-one in its movement path.  
NOTICE  
Opening and closing the bonnet incorrectly can damage the bonnet or the wiper arms.  
● Open the bonnet only when the wiper arms are flush to the windscreen and when they are switched off.  
● Always fold the wiper arms back onto the windscreen before driving away.  
Display for open bonnet  
On the instrument cluster display: the bonnet is open or not  
closed properly (illustration).  
A symbol on the instrument cluster display indicates if the bonnet is open or is not closed properly →  
.
1. Stop the vehicle as soon as possible and when safe to do so.  
2. If necessary, lift the bonnet and then close it again.  
This symbol is also visible when the ignition is switched off and will go out a few seconds after the vehicle has been locked when all  
doors are closed.  
WARNING  
Failure to observe displayed warnings can lead to your vehicle breaking down in traffic and can cause accidents, serious injuries and  
even death.  
● Never ignore warnings.  
● Stop the vehicle as soon as possible and when safe to do so.  
● Do not drive on and seek expert assistance if the warning lamp does not go out.  
All service fluids and consumables, e.g. coolant and batteries, are being constantly further developed.  
1. Have service fluids and consumables replaced by a suitably qualified workshop. Volkswagen recommends using an authorised  
Volkswagen repairer.  
WARNING  
When work is performed on the 12-volt vehicle electrical system, this can cause fires and serious or fatal injuries.  
● Always disconnect the 12-volt vehicle battery.  
● Always have a fully functional and tested fire extinguisher to hand.  
● Ensure that the vehicle is unlocked when the 12-volt vehicle battery is disconnected as otherwise the anti-theft alarm will be  
activated.  
WARNING  
Service fluids can be toxic. Improper use and storage can cause serious or fatal injuries.  
● Store service fluids only in the closed original container.  
● Never store service fluids in empty food containers, bottles or any other non-original containers as people finding these containers  
could drink them.  
● Keep children away from all service fluids and consumables.  
● Always observe and follow the information and warnings on the service fluid packaging.  
● When using products that give off harmful fumes, always work outdoors or in a well-ventilated area.  
WARNING  
Service fluids and some materials in the bonnet space are highly flammable and can ignite upon contact with hot surfaces, sparks and  
naked flames. This can lead to a fire and cause serious or fatal injuries.  
● Never smoke in the vicinity of the bonnet space.  
● Never work in the direct proximity of sparks or naked flames.  
● Never work in the direct proximity of heating systems, water heaters or any other naked flames.  
● Never spill service fluids onto the electric drive.  
● Always have a fully functional and tested fire extinguisher to hand.  
NOTICE  
Use of service fluids that do not correspond to the specification can cause serious malfunctions and damage the electric drive.  
● When refilling or replacing service fluids, ensure that the service fluids correspond to the respective specification.  
● Fill service fluids only into the filler openings intended for them.  
Any service fluids leaks from the vehicle are harmful to the environment.  
● Regularly check the ground underneath the vehicle.  
● If there are patches of oil or other fluids on the ground, the vehicle should be inspected by a suitably qualified workshop.  
Volkswagen recommends using an authorised Volkswagen repairer.  
● Any spilt service fluids must be disposed of properly and with respect to environmental legislation.  
Basic information  
The washer fluid reservoir is located in the bonnet space.  
In the bonnet space: washer fluid reservoir cap (illustration).  
The washer fluid reservoir is identified by the symbol on the cap → Fig. 1.  
1. The washer fluid level should be checked regularly and refilled as necessary.  
Preparations  
1. Prepare the vehicle for working in the bonnet space .  
2. Open the bonnet.  
Checking and refilling  
1. Check whether there is enough washer fluid in the reservoir.  
2. Use only clear water with a suitable alcohol-based windscreen washer fluid for refilling. Observe the mixture instructions on the  
packaging of the windscreen washer fluid → , →  
.
3. At low outside temperatures, add a special anti-freeze agent so that the fluid cannot freeze. Observe the mixture instructions on  
the packaging of the anti-freeze agent.  
There is a strainer in the filler throat of the washer fluid reservoir. The strainer keeps large dirt particles away from the washer jets  
when refilling →  
.
The filling quantity of the washer fluid reservoir is approx. 3.0 l (approx. 3.1 qt) depending on the vehicle and equipment.  
Do not use distilled water to refill the washer fluid reservoir. This is a prerequisite for enabling monitoring of the washer fluid  
level.  
WARNING  
Unsuitable additives in the washer fluid can leave an oily film on the vehicle windows. This can reduce visibility and increase the risk  
of accidents and can cause serious or fatal injuries.  
● Never mix coolant additive or other unsuitable additives into the washer fluid.  
NOTICE  
Use of an acidic cleaning agent can lead to damage and to failure of the washer jets.  
● Never fill an acidic cleaning agent, e.g. a vinegar-based cleaner, into the washer fluid reservoir.  
NOTICE  
Mixing different windscreen washer fluids can lead to flocculation of ingredients in the fluid and cause clogging of the washer jets.  
● Use only suitable alcohol-based windscreen washer fluids.  
● Never mix different windscreen washer fluids with each other.  
NOTICE  
When refilling windscreen washer fluid, dirt particles can enter the washer fluid reservoir if the strainer is damaged or not present.  
The washer jets could become clogged.  
● Remove the strainer only for cleaning.  
● Replace the strainer if it is damaged or missing.  
You should only carry out work on the cooling system if you know exactly how to perform the required tasks, are aware of the general  
safety procedures and have access to the correct equipment, service fluids and suitable tools. Failing to carry out work correctly can  
cause serious injuries → . Have all work carried out by a suitably qualified workshop if necessary. Volkswagen recommends using an  
authorised Volkswagen repairer.  
WARNING  
Coolant is toxic. Contact with coolant, and especially ingestion of coolant, can cause serious or fatal injuries.  
● Seek medical attention immediately after swallowing coolant.  
● Seek medical attention if you have health problems after working with coolant.  
● Always keep coolant out of the reach of children and only in the original sealed container.  
● Never store coolant in empty food containers, bottles or any other non-original containers as people finding these containers may  
then drink the coolant.  
● Avoid regular contact with coolant to avoid damaging the skin.  
● Protect skin, face and especially eyes while working with coolant.  
● Do not eat, drink or smoke when working with coolant.  
● Wash your skin with soap and water after working with coolant.  
WARNING  
Coolant can freeze at extremely cold outside temperatures, causing the vehicle to break down. This can lead to the heating no longer  
working in the vehicle. Vehicle occupants with inadequate winter clothing could freeze to death.  
● Make sure that the quantity of coolant additive is adjusted to the lowest expected ambient temperature at which the vehicle will  
be operated.  
● Use only coolant additives that have been approved by the manufacturer.  
Coolant and coolant additives can pollute the environment.  
● Collect any service fluids that escape or are spilled and dispose of them in a proper and environmentally responsible  
manner.  
The cooling system is filled at the factory with a mixture of specially prepared water and at least 40% coolant additive G12evo (TL 744-  
L).  
The proportion of coolant additive must always be at least 40% to protect the cooling system. If greater frost protection is required in  
very cold climates, the proportion of anti-freeze additive can be increased. However, the percentage of coolant additive should not  
exceed 55 %, as this would reduce the frost protection and the cooling effect.  
The coolant additive is dyed a violet colour. The mixture of water and a coolant additive offers anti-freeze protection down to around  
-25°C (around -13°F), protects the alloy parts in the cooling system against corrosion, prevents limescale deposits and significantly  
increases the boiling point of the coolant.  
When refilling the coolant, a mixture of distilled water and at least 40% of the coolant additive G12evo must be used in order to obtain  
the optimum corrosion protection →  
.
NOTICE  
The colour of the coolant results from mixing the violet coolant additive with distilled water. If the liquid in the coolant expansion  
tank is not violet but brown, for example, the suitable coolant has been mixed with another unsuitable coolant. This can result in  
serious malfunctions or damage to the drive and cooling system.  
● Use only coolant additives that have been approved by the manufacturer.  
● Have the coolant replaced immediately by a suitably qualified workshop if it has a brown colour. Volkswagen recommends using an  
authorised Volkswagen repairer.  
● When adding coolant additives, never mix genuine coolant additives with other coolant additives that have not been approved by  
Volkswagen.  
NOTICE  
The coolant must always have the correct mixing ratio. If the mixing ratio is not correct, serious malfunctions or damage to the drive  
and cooling system may result.  
● Have the correct mixing ratio checked by a suitably qualified workshop and restored if necessary if there is any doubt about the  
mixing ratio. Volkswagen recommends using an authorised Volkswagen repairer.  
Preparations  
1. Park the vehicle safely on a horizontal and firm surface (→ Parking).  
2. Allow the electric drive to cool down →  
.
3. Open the bonnet.  
The coolant expansion tank can be recognised by the red symbol on the cap → Fig. 1.  
In the bonnet space: coolant expansion tank cap  
(illustration).  
WARNING  
Escaping hot steam or hot coolant and hot vehicle parts can cause severe burns.  
● Never open the bonnet if you can see or hear steam or coolant coming out of the bonnet space.  
● Always wait until you can no longer see or hear steam or coolant coming from the bonnet space.  
WARNING  
The cooling system is under pressure when the electric drive is hot. If the cap is opened carelessly, coolant can spray out and cause  
severe burns or fatal injuries.  
● Never open the cap of the coolant expansion tank when the electric drive is hot.  
● Always protect your face, hands and arms from hot coolant or steam with a large, thick cloth if you have to open the cap of the  
coolant expansion tank.  
● Turn the cap of the coolant expansion tank slowly and very carefully anticlockwise while exerting slight downwards pressure on the  
cap.  
Checking coolant level  
In the bonnet space: markings on the coolant expansion tank  
(illustration).  
The coolant may be above the marked area upon delivery of new vehicles or after repairs to the cooling system. This is normal. The  
coolant does not have to be sucked off.  
The coolant level cannot be checked accurately in all models as visibility of the fluid level in the coolant expansion tank may be  
obstructed. If the coolant level cannot be read exactly, contact a suitably qualified workshop. Volkswagen recommends using an  
authorised Volkswagen repairer.  
1. Check the coolant level at the side markings of the coolant expansion tank when the coolant is cold → Fig. 2. The coolant level  
must be between the marks.  
2. Have coolant added if the fluid level in the coolant expansion tank is below the minimum marking “min”. If the coolant is warm,  
the coolant level may be slightly above the upper mark.  
3. Do not add coolant if there is no longer any coolant visible in the coolant expansion tank →  
.
Topping up coolant  
1. Unscrew the lid carefully →  
.
2. Add only new coolant in accordance with the Volkswagen specification up to the upper level marking. (→ Coolant). After adding  
the coolant, the coolant level must be between the markings on the coolant expansion tank → Fig. 2.  
3. Close the cap tightly.  
4. Check the coolant level after one day. If the level of the coolant expansion tank drops below the “min” marking again, visit a  
suitably qualified workshop and have the cooling system checked. Volkswagen recommends using an authorised Volkswagen  
repairer.  
If in an emergency you do not have access to coolant in the required specification, add only distilled water initially. Then have the  
correct mixture ratio with the coolant additive restored by a suitably qualified workshop as soon as possible. Volkswagen recommends  
using an authorised Volkswagen repairer →  
.
NOTICE  
Coolant expands when it is heated. If coolant is added so that the level is above the marked area, excess coolant could escape and  
damage the vehicle.  
● Do not fill coolant above the top edge of the marked area on the coolant expansion tank.  
NOTICE  
Air may have entered the cooling system if there is no longer any coolant in the coolant expansion tank. This could cause damage to  
the electric drive.  
● Do not drive on.  
● Do not add coolant.  
● Seek expert assistance.  
NOTICE  
Use of water other than distilled water can cause considerable corrosion damage in the engine due to the chemical substances  
contained in the water. This can lead to failure of the electric drive.  
● Refill only with distilled water!  
● Have the fluid in the cooling system completely replaced by a suitably qualified workshop if you have not refilled with distilled  
water. Volkswagen recommends using an authorised Volkswagen repairer.  
NOTICE  
Use of the wrong service fluids can cause serious malfunctions and damage the electric drive.  
● When refilling or replacing service fluids, ensure that you pour the correct service fluids into the corresponding openings.  
The coolant temperature is too high or the coolant level is too low  
The warning lamp flashes red. A message is shown on the instrument cluster display.  
Do not drive on! This can result in damage to the electric drive.  
1. Stop the vehicle as soon as possible and when safe to do so (→ Parking).  
2. Deactivate the vehicle’s drive system.  
3. Allow the electric drive to cool down.  
4. Check the coolant level (→ Coolant).  
5. Do not drive on if the warning lamp does not go out even though the coolant level is correct. Deactivate the vehicle’s drive  
system immediately.  
6. Do not drive on!  
Seek expert assistance.  
together with  
Electric drive overheated  
The warning lamp flashes red. A message is shown on the instrument cluster display.  
Do not drive on!  
1. Stop the vehicle immediately as soon as it possible and safe to do so (→ Parking).  
2. Deactivate the vehicle’s drive system.  
3. Seek expert assistance immediately.  
Brake fluid will gradually absorb water from the surrounding air over the course of time. The brake system will be damaged if there is  
too much water in the brake fluid. The boiling point of the brake fluid is also considerably reduced by the water content. Heavy use of  
the brakes may cause a vapour lock in the brake system if the water content is too high. Vapour locks reduce the braking efficiency,  
considerably increase braking distance and can even cause the brake system to fail completely. Your own safety and that of other road  
users depends on having a brake system that functions properly at all times.  
WARNING  
Brake fluid is toxic. Contact with brake fluid – particularly if swallowed – can lead to serious or fatal injuries.  
● Consult a doctor immediately if you have swallowed brake fluid.  
● Consult a doctor if you experience health problems after working with brake fluid.  
● Always keep brake fluid out of the reach of children and only in the closed original container.  
● Never store brake fluid in empty food containers, bottles or any other non-original containers as people finding these containers  
could drink the brake fluid in them.  
● Avoid regular contact with brake fluid in order to prevent damage to the skin.  
● Protect your skin, face and particularly your eyes when working with brake fluid.  
● Do not eat, drink or smoke when working with brake fluid.  
● Wash your skin with soap and water after working with brake fluid.  
NOTICE  
Brake fluid that has leaked or been spilled will attack vehicle surfaces. The vehicle paintwork, plastic parts and tyres could be  
damaged as a result.  
● Wipe off brake fluid that has leaked or been spilled immediately from all parts of the vehicle.  
● Then rinse all components with sufficient amounts of water.  
Brake fluid can pollute the environment.  
● Collect any service fluids that escape or are spilled and dispose of them in a proper and environmentally responsible  
manner.  
Volkswagen has developed a brake fluid that has been optimised for the brake system in the vehicle. To ensure the best possible  
operation of the brake system, Volkswagen expressly recommends the use of brake fluid compliant with VW standard 501 14.  
Before using a particular brake fluid, check that the specifications printed on the container correspond to the vehicle requirements.  
Brake fluid that is compliant with VW standard 501 14 is available from authorised Volkswagen repairers.  
If such a brake fluid is not available and another high-quality brake fluid must be used for this reason, a brake fluid can be used that  
meets the requirements of DIN ISO 4925 or the US standard FMVSS 116 DOT 4 CLASS 6.  
Not all brake fluids that are compliant with DIN ISO 4925 or US standard FMVSS 116 DOT 4 CLASS 6 have the same chemical  
composition. Some of these brake fluids may contain chemicals that can damage or destroy brake system components over time.  
Brake fluid that is compliant with VW standard 501 14 fulfils the requirements of DIN ISO 4925 or US standard  
FMVSS 116 DOT 4 CLASS 6.  
Preparations  
1. Park the vehicle safely on a horizontal and firm surface (→ Parking).  
2. Open the bonnet.  
Checking the brake fluid level  
In the bonnet space: cap of the brake fluid reservoir.  
The brake fluid reservoir can be recognised by its cap → Fig. 1.  
The brake fluid level cannot be checked accurately in all models as a flap or engine components may partially conceal the brake fluid  
container.  
—If the brake fluid level cannot be read exactly, please seek assistance from a suitably qualified workshop. Volkswagen recommends  
using an authorised Volkswagen repairer.  
—If the brake fluid is not between the min. and max. markings of the brake fluid reservoir, seek assistance from a suitably qualified  
workshop → . Volkswagen recommends using an authorised Volkswagen repairer.  
The brake fluid level drops slightly during vehicle operation as the brake pads wear and the brakes are automatically adjusted.  
WARNING  
An overly low brake fluid level or unsuitable brake fluid can cause brake failure or reduced braking efficiency. This can result in  
accidents and serious or fatal injuries.  
● Have the brake system and brake fluid level checked regularly.  
● Make sure that the correct brake fluid is used.  
● Use only brake fluid that is explicitly compliant with VW standard 501 14.  
● Use a high-quality brake fluid according to DIN ISO 4925 CLASS 6 or the US standard FMVSS 116 DOT 4 only in exceptional cases if  
a brake fluid according to VW standard 501 14 is not available.  
Changing the brake fluid  
Suitably qualified workshops can provide information on the intervals for changing the vehicle’s brake fluid. Volkswagen recommends  
using an authorised Volkswagen repairer.  
—The brake fluid should be changed regularly.  
— Only brake fluid that conforms with the required specification should be used.  
WARNING  
Old brake fluid can form vapour bubbles due to absorbed moisture when the brakes are subjected to heavy use and reduce the  
braking effect to the point of total failure. This can result in accidents and serious or fatal injuries.  
● Have the brake fluid changed regularly.  
● Have the brake system filled only with new brake fluid.  
Brake fluid level  
The warning lamp lights up red. The brake fluid level is too low.  
Do not drive on! This can result in brake failure.  
1. Stop the vehicle immediately as soon as it possible and safe to do so (→ Parking).  
2. Check the brake fluid level.  
3. Seek expert assistance if the brake fluid level is too low.  
The 12-volt vehicle battery is a component of the electrical system and in event of the high-voltage system failing, supplies the safety-  
relevant systems of the vehicle with energy. In the scope of maintenance work, the 12-volt vehicle battery is checked and where  
required, replaced.  
You should only carry out work on the electrical system if you know exactly how to perform the required tasks, are aware of the general  
safety procedures and have access to the correct equipment, service fluids and suitable tools. Failing to carry out work correctly can  
cause serious injuries →  
.
Information on warning and indicator lamps that light up can be found in the troubleshooting sections at the end of the chapter (→ 12-  
volt vehicle battery).  
Battery switch-off in an accident in which the airbag is triggered  
In vehicles with a 12-volt vehicle battery in the vehicle interior or luggage compartment, the electrical connection to the 12-volt  
vehicle battery is automatically disconnected pyrotechnically in the event of an accident in which the airbags are triggered. This  
prevents a short circuit. You can find further information on the location of the vehicle battery in the section (→ 12-volt vehicle  
battery).  
Explanation of the warnings on the 12-volt vehicle battery  
Always wear eye protection!  
Electrolyte is very corrosive and caustic. Always wear protective gloves and eye protection!  
No fire, sparks, naked lights or smoking!  
A highly explosive mixture of gases is given off when the 12-volt vehicle battery is charging!  
Always keep children away from electrolyte and the 12-volt vehicle battery!  
Always observe the owner’s manual!  
WARNING  
Any work on the 12-volt vehicle battery and the electrical system can cause serious chemical burns, fire or electric shocks. This can  
cause severe injuries.  
● Always read and observe the warnings on the 12-volt vehicle battery.  
● Switch off the ignition and all electrical consumers before carrying out any work on the 12-volt vehicle battery and also disconnect  
the negative cable from the 12-volt vehicle battery.  
● Children should always be kept away from electrolyte and the 12-volt vehicle battery.  
● When working with the 12-volt vehicle battery, ensure that your hands, arms and face in particular are protected from acid  
spillage.  
● Always wear eye protection and protective gloves.  
● Never short circuit battery terminals.  
● All work should be carried out by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
WARNING  
A highly explosive gas mixture is produced when working on the 12-volt vehicle battery. The explosive gas emitted from the 12-volt  
vehicle battery could be ignited by sparks. This can cause severe or fatal injuries.  
● Always keep fire, sparks, naked flames and lit cigarettes away from the 12-volt vehicle battery.  
● When handling cables and electrical equipment, avoid generating sparks and electrostatic discharge.  
NOTICE  
Ultraviolet radiation can damage the battery housing.  
● Do not expose the 12-volt vehicle battery to direct sunlight for an extended period.  
NOTICE  
The 12-volt vehicle battery can freeze and be destroyed as a result.  
● Protect the 12-volt vehicle battery against frost if the vehicle is left standing for extended periods.  
System settings after battery replacement  
System settings may have been changed or deleted if the 12-volt vehicle battery has been replaced or after jump starting.  
1. Check the date and time and adjust if necessary.  
2. Check the personal convenience settings and adjust and save if necessary.  
12-volt vehicle batteries may contain toxic substances such as sulphuric acid and lead. Dispose of the 12-volt vehicle battery  
in a proper and environmentally responsible manner and only at a collection point for used batteries, e.g. a recycling centre  
or specialist company.  
Electrolyte can pollute the environment. Collect any service fluids that escape or are spilled and dispose of them in a proper  
and environmentally responsible manner.  
The 12-volt vehicle battery is maintenance-free.  
The electrolyte level of the 12-volt vehicle battery should be checked regularly in high-mileage vehicles, in hot countries and in older  
12-volt vehicle batteries. The 12-volt vehicle battery is otherwise maintenance-free.  
Location of 12-volt vehicle battery  
The 12-volt vehicle battery is located in the bonnet space.  
Checking the electrolyte level  
The main fuse box on the 12-volt vehicle battery has to be removed to check the electrolyte level of the 12-volt vehicle battery. An  
additional tool that is not included in the vehicle toolkit is required for this purpose.  
1. Go to a suitably qualified workshop to have the 12-volt vehicle battery checked. Volkswagen recommends using an authorised  
Volkswagen repairer.  
If you suspect that the 12-volt vehicle battery is damaged or faulty, go to a suitably qualified workshop and have the 12-volt vehicle  
battery checked. Volkswagen recommends using an authorised Volkswagen repairer.  
Charging the 12-volt vehicle battery  
The 12-volt vehicle battery is also charged when the vehicle is charged. If it is not possible to charge the 12-volt vehicle battery while  
charging the vehicle, the 12-volt vehicle battery should be charged by a suitably qualified workshop, as the technology of the factory-  
fitted 12-volt vehicle battery requires voltage-limited charging → . Volkswagen recommends using an authorised Volkswagen  
repairer.  
Replacing the 12-volt vehicle battery  
The 12-volt vehicle battery has been developed to suit the conditions of its installation location and has special safety features. If a 12-  
volt vehicle battery has to be replaced, the replacement part must be installed by a workshop qualified to do this. For component  
information on size and the required maintenance, capacity and safety features, please contact a suitably qualified workshop, which  
must have the necessary technical documentation and equipment. Volkswagen recommends using an authorised Volkswagen repairer.  
The ventilation opening of the 12-volt vehicle battery must always be on the negative terminal side: the ventilation opening on the  
positive terminal side must always be sealed →  
.
Only maintenance-free 12-volt vehicle batteries compliant with the standards TL 825 06 and VW 7 50 73 should be used. These  
standards must be dated October 2014 or later.  
The 12-volt vehicle battery must always be replaced by a workshop qualified to do this, as the vehicle electronics must be adapted as  
part of the replacement process. In addition, the battery parameters for functional safety were determined only with the original  
equipment battery. Only suitably qualified workshops have the technology required to carry out this adjustment and also the correct  
replacement batteries. If a battery is used that does not comply with the specifications of Volkswagen AG or has insufficient battery  
capacity, this will render the type approval and thus the registration of the vehicle invalid →  
.
Disconnecting the 12-volt vehicle battery  
Please note the following if the 12-volt vehicle battery has to be disconnected from the electrical system in the vehicle:  
1. Switch all electrical consumers off.  
2. Unlock the vehicle before disconnecting the battery in order to avoid triggering the anti-theft alarm.  
3. First disconnect the negative cable and then the positive cable →  
.
Connecting the 12-volt vehicle battery  
Please observe the following if the 12-volt vehicle battery has to be connected to the electrical system in the vehicle:  
1. Switch all electrical consumers off.  
2. First reconnect the positive cable and then the negative cable →  
.
Various indicator lamps may light up after the 12-volt vehicle battery has been connected and the ignition is switched on. They will go  
out if you drive a short distance at a speed of around 15 km/h to 20 km/h (around 10 mph to 12 mph). If the indicator lamps stay lit,  
the vehicle should be checked by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
If the 12-volt vehicle battery was disconnected for an extended period, the system may not able to calculate or correctly display the  
time when the next service is due (→ Service interval display). Observe the maximum permissible service intervals .  
Perform the following actions if the ignition cannot be switched on after connecting the 12-volt vehicle battery:  
1. Lock and unlock the vehicle from the outside.  
2. Try to switch on the ignition again.  
3. Please seek expert assistance if the ignition cannot be switched on.  
Automatic switch-off for electrical consumers  
If the side or parking lights are switched on for a long time when the vehicle is parked with the vehicle’s drive system deactivated, the  
intelligent onboard supply management system cannot always prevent discharge of the 12-volt vehicle battery.  
If the 12-volt vehicle battery is subject to high loads, the intelligent onboard supply management system automatically performs  
various measures to prevent discharge of the 12-volt vehicle battery.  
—The performance of large electrical consumers may be reduced or they may be switched off completely.  
Discharge of 12-volt vehicle battery  
It may not be possible to activate the vehicle’s drive system if the battery is discharged. The 12-volt vehicle battery is discharged in the  
following situations:  
—By long standing periods without activating the vehicle’s drive system.  
—Through use of electrical consumers when the vehicle’s drive system has been deactivated.  
WARNING  
Use of a 12-volt vehicle battery that does not have the same specifications and dimensions as the factory-fitted 12-volt vehicle  
battery can lead to short circuits or cause a fire. This can result in serious or fatal injuries.  
● Always use a maintenance-free and leak-proof 12-volt vehicle battery that has the same specifications and dimensions as the  
factory-fitted 12-volt vehicle battery.  
WARNING  
Improper mounting of 12-volt vehicle batteries can lead to short circuits or cause a fire. This can result in serious or fatal injuries.  
● Always secure the 12-volt vehicle battery at the mounting points provided in the vehicle.  
● Fit all covers necessary for the vehicle on the battery again.  
WARNING  
A highly explosive mixture of gases is given off when the 12-volt vehicle battery is being charged. Sparks or naked flames can ignite  
the explosive gas mixture. This can result in serious burns.  
● 12-volt vehicle batteries should only be charged in well-ventilated spaces.  
● Keep sparks and naked flames away from the 12-volt vehicle battery.  
WARNING  
If the hose for the central gas venting system is not correctly secured on the 12-volt vehicle battery, the highly explosive gas mixture  
that is produced during vehicle operation can enter the vehicle interior. The explosive gas can ignite and cause serious or fatal  
injuries.  
● In vehicles with the 12-volt vehicle battery in the vehicle interior or luggage compartment, make sure that the hose for the central  
gas venting system is connected properly to the 12-volt vehicle battery. The vent line must always be attached on the negative  
terminal side of the 12-volt vehicle battery.  
● Always make sure that the opening on the positive terminal side of the 12-volt vehicle battery is sealed.  
CAUTION  
Discharged 12-volt vehicle batteries can already freeze at temperatures of around 0°C (+32°F). Acid can leak from a 12-volt vehicle  
battery that has frozen and then thawed again. This can cause injuries and damage to the vehicle in the long term.  
● Never charge a 12-volt vehicle battery which is frozen or has been frozen.  
● The 12-volt vehicle battery must be replaced if it has ever frozen.  
CAUTION  
Incorrectly connected cables can cause a short circuit. This can damage the vehicle electronics system and cause injuries.  
● First connect the positive cable and then the negative cable.  
NOTICE  
If the 12-volt vehicle battery is disconnected or connected when the ignition is switched on or when the vehicle’s drive system is  
activated, this can result in damage to the electrical system and electronic components and lead to electrical malfunctions.  
● Never connect or disconnect the 12-volt vehicle battery if the ignition is switched on or the vehicle’s drive system is activated.  
NOTICE  
If accessories that supply electric power are connected to the 12-volt socket to charge the 12-volt vehicle battery, this can damage  
the electrical system and the electronic components and lead to electrical malfunctions.  
● Never connect equipment that supplies electric power, such as solar panels or a battery charger, to the 12-volt socket to charge  
the 12-volt vehicle battery.  
12-volt power supply  
The warning lamp lights up red.  
Do not drive on! Possible failure of the electrical system.  
A message is shown on the instrument cluster display.  
1. Stop the vehicle immediately in a safe place.  
2. Switch off any electrical consumers that are not required.  
3. Deactivate the vehicle’s drive system.  
4. Seek expert assistance.  
12-volt power supply  
The indicator lamp lights up yellow.  
A message with information on the charge level of the 12-volt vehicle battery is shown on the instrument cluster display.  
1. Switch on the ignition so that the 12-volt vehicle battery can be recharged.  
charge the 12-volt vehicle battery by charging the high-voltage battery.  
2. Seek expert assistance if the message about the charge level of the 12-volt vehicle battery does not disappear after a few  
minutes in spite of the measures performed.  
A message with information on the 12-volt power supply is shown on the instrument cluster display.  
1. Seek expert assistance.  

Related Topics

Instructions for charging cable
In the event of a breakdown
Stowage (Tools)
Contents of the vehicle toolkit
Moving the windscreen wipers to service position
Cleaning and changing wiper blades
Changing a bulb
Fuses
Jump starting
Towing
Fitting the towing eye
In the engine compartment
Service fluids and consumables
Washer fluid
Coolant
Brake fluid
12-volt vehicle battery

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