Customer information for Your Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

Customer information  
Warranty  
Warranty Information  
Your vehicle is covered by various warranties:  
New Vehicle Limited Warranty.  
Limited Warranty Against Corrosion Perforation.  
Emissions Control System Warranties: Federal Emissions Control System Defect Warranty, Federal Emissions  
Performance Warranty.  
US battery electric vehicles: High-Voltage System Limited Warranty.  
US models: Kansas Safety Belt Limited Warranty.  
US models: California Emissions Control System Warranties: Short-term Emissions Defects Warranty, Long-term  
Emissions Defect Warranty, California Emissions Performance Warranty.  
You can find detailed information on the website:  
maintenance.vw.com  
Reporting Safety Defects  
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately  
inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Volkswagen of America, Inc.  
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of  
vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems  
between you, your dealer, or Volkswagen of America, Inc.  
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at:  
Tel.: 1-888-327-4236 (TTY: 1-800-424-9153)  
go to:  
or write to:  
Administrator, NHTSA, 1200 New Jersey Avenue, SE. Washington, D.C. 20590  
You can also obtain other information about motor vehicle safety from  
Data Memory  
Data processing in the vehicle  
Electronic control modules are installed in your vehicle. Control modules process data, such as data received by vehicle  
sensors, self-generated data, or data exchanged between control modules. Some control modules are required to ensure the  
safe operation of your vehicle. Other control modules assist you while driving (driver assistance systems), and others provide  
convenience functions or additional Infotainment system functions.  
Operational data in the vehicle  
Control modules process assigned data necessary for the vehicle operation.  
Amongst other, this includes:  
Vehicle status information, e.g. movement delay, deactivation times of speed warning function, safety belt wearing  
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display.  
Environmental conditions, such as temperature, data from sensors for Adaptive Cruise Control (ACC).  
Image recordings, e.g. data from camera-assisted driver assistance systems.  
Generally, recordings and other data intended for specific purposes are temporary, are only processed within the vehicle and  
are not stored.  
However, in addition, control modules can contain a data memory to temporarily or permanently record information about  
vehicle status, component load, maintenance needs, technical incidents, and malfunctions.  
The following information may be stored, depending on vehicle equipment:  
Operating conditions of system components, such as fluid levels, tire pressures, and vehicle battery status.  
Malfunctions and faults in important system components, such as lights and brakes.  
System reactions in special driving situations, such as airbag deployment and interventions by driver assistance  
systems.  
Information about incidents that cause damage to the vehicle.  
In some cases, like if the vehicle detected a malfunction, it may be necessary to store data that would otherwise be temporary  
If you utilize services such as repair or maintenance services, the stored operational data associated with the VIN Vehicle  
Identification Number (VIN) may be read out and used if necessary. Employees in the service network, such as employees at  
authorized Volkswagen dealers or authorized Volkswagen Service Facilities or at third party companies like roadside  
assistance services, can read out data from the vehicle. The same applies for warranty cases and quality assurance  
measures.  
The data is read out using the OBD (on-board diagnosis) connection that is legally required to be in the vehicle. The  
operational data that is read out documents the technical status of the vehicle or individual components and assists with  
vehicle diagnosis, with meeting warranty requirements, and with quality improvement. This data, particularly information abou  
wear and tear of components, technical incidents, operating errors, and other malfunctions, is transmitted together with the  
VIN to Volkswagen if appropriate. In addition, Volkswagen may use this data for reasons of product liability and product safety  
such as for recalls. This data can also be used to verify customer claims concerning warranties and guarantees.  
The event memory in the vehicle can be reset by an authorized Volkswagen dealer or authorized Volkswagen Service Facility  
during a repair or service procedure, or by request.  
Event data recorder (EDR)  
This vehicle is equipped with an event data recorder (EDR ). The main purpose of an EDR is to record, in certain crash or nea  
crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a  
vehicle's systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short  
period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as:  
How various systems in your vehicle were operating;  
Whether or not the driver and passenger safety belts were buckled/fastened;  
How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,  
How fast the vehicle was traveling.  
These data can help provide a better understanding of the circumstances in which crashes and injuries occur.  
In addition, data from the driver assistance systems is also collected. In addition to information about whether these systems  
were switched on or off, had limited availability, or were inactive, it can also be understood if these functions steered,  
accelerated, or braked the vehicle in the situations listed above. Depending on the vehicle equipment, systems may include:  
Adaptive Cruise Control (ACC).  
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Lane Assist  
Park Assist.  
Parking systems  
Autonomous Emergency Braking Function (Front Assist)  
NOTE: EDR data are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR  
under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) are recorded. However,  
other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely  
acquired during a crash investigation.  
To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition  
to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information  
if they have access to the vehicle or the EDR.  
Volkswagen will not access, read or process the event data recorder (EDR) data unless the vehicle owner gives permission.  
This excludes contractual or legal regulations.  
Due to the legal obligation to monitor products, Volkswagen is allowed to use data for field observation as well as for research  
purposes and quality improvement of vehicle safety systems. For research purposes, Volkswagen provides the data to third  
parties in an anonymous format. This means the data does not reference the individual vehicle or the vehicle owner.  
Infotainment system and aerials  
The aerials for the Infotainment system are fitted in various places in the vehicle:  
On the inside of the rear window.  
On the inside of the rear side windows  
On the inside of the windshield  
On the roof of the vehicle  
Antennas on the inside of the door windows can be detected as thin conductors.  
NOTICE  
Antennas that are located on the inside of the window glass can be damaged by abrasive objects or by corrosive and  
acidic materials.  
Never apply stickers over metal conductors, for example on the rear window.  
Never clean the antennas with corrosive or acidic materials.  
NOTICE  
A retrofitted Infotainment system that is incompatible with the antenna amplifier installed in the vehicle by the  
manufacturer may damage the antenna amplifier.  
Before retrofitting an Infotainment system, contact an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility.  
Component protection  
Some electronic components and  
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control modules, such as the  
Infotainment system, are equipped  
with component protection at the  
factory.  
The component protection allows suitably qualified professionals to legitimately install or replace components and control  
modules. Volkswagen recommends contacting your Volkswagen dealership.  
In the following situations, component protection reduces the risk of components supplied by the factory being operated  
without restrictions outside the vehicle.  
Installation in other vehicles, for example the components have been stolen  
Operating components outside of the vehicle  
If a message about component protection appears in the instrument cluster display or on the Infotainment system screen,  
contact a suitably qualified professional for assistance. Volkswagen recommends contacting your Volkswagen dealership.  
Design Patent Protection & Marking  
This vehicle and its components can be protected by U.S. design patents. You can find further detailed information on the  
website  
Third Party Copyright Information  
Open Source  
Some products installed in this vehicle contain software components that are covered under Open Source licenses.  
A list of the Open Source software components being used, including copyright information, the relevant Open Source license  
conditions, and those applicable license texts, are available at the website given below. The source code of specific Open  
Source software components can be requested from the vehicle manufacturer. The manufacturer will provide the source code  
in accordance with the relevant license conditions, whereby you will only be charged for the provision costs, e.g. delivery  
costs. You can obtain the necessary information on the website  
Labels and signs  
Factory installed labels and plates with important information regarding vehicle operation are located in the engine  
compartment and on several vehicle components.  
Never remove these labels and signs or make them illegible.  
If vehicle components equipped with labels and signs are replaced, suitably qualified professionals must place identical  
labels and signs correctly in the same locations on the new components. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Safety certificate  
A safety certificate on the driver's door jamb specifies all necessary safety standards and guidelines of the traffic safety  
authorities in the applicable country at the time of manufacture. The month and year of production as well as the VIN may also  
be listed. Read the information in the Owner's Manual.  
WARNING  
Removing labels and signs reduces the amount of information about potential hazards and may cause reduced vigilance  
when working on the vehicle. This can cause serious or fatal injuries.  
Never remove these labels and signs or make them illegible.  
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Follow the legal regulations.  
Follow the Owner's Manual instructions.  
NOTICE  
Removing labels and signs increases the risk of operating errors and can cause damage to the vehicle.  
Never remove these labels and signs or make them illegible.  
Follow the legal regulations.  
Perform service according to the specifications.  
Fluids in the air conditioning system  
Refrigerant in the air conditioning system  
The label in the hood space provides information about the type and amount of refrigerant used in the vehicle air conditioner.  
The label is in the front section of the hood space near the refrigerant filler tubes ⇒  
.
Refrigerant oil in the air conditioner  
The air conditioner is filled with refrigerant oil. For information about the type and volume of refrigerant oil used, contact a  
suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility.  
Warning: maintenance of the air conditioner requires qualified personnel. Refrigerant type. Type of refrigerant oil.  
See service information (only available for authorized Volkswagen dealers and authorized Volkswagen Service  
Facilities). Maintenance of the air conditioner requires qualified personnel. Flammable refrigerant. Make sure all  
components are disposed of correctly and never install components removed from old vehicles or from recycling in the  
vehicle.  
DANGER  
Maintenance of the air conditioner by unqualified qualified personnel can cause serious and fatal injuries.  
To maintain the air conditioner, contact qualified personnel who have been trained according to the SAE standard  
J2845 and certified according to the SAE standard J2911. SAE standard J639 must be complied with while  
performing work on the air conditioner.  
DANGER  
The refrigerant is flammable and may cause serious or fatal injuries if maintenance is carried out incorrectly.  
Have the air conditioner serviced by suitably qualified professionals.  
Keep the vehicle away from naked flames, sparks and other ignition sources.  
DANGER  
The refrigerant is under pressure and may explode if heated. This may cause serious or fatal injuries.  
Have the air conditioner serviced by suitably qualified professionals.  
Keep the vehicle away from naked flames, sparks and other ignition sources.  
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DANGER  
The refrigerant may form toxic fumes if it comes into contact with hot surfaces. Inhaling them may cause poisoning or  
even death.  
Have the air conditioner serviced by suitably qualified professionals.  
NOTICE  
Repairing or replacing the evaporator with replacement parts from scrap vehicles or recycled parts may damage the air  
conditioner.  
Never have repairs to the evaporator carried out with replacement parts from scrap vehicles or recycled parts.  
Only have replacement parts for the air conditioner evaporator fitted that are certified and marked in accordance  
with SAE standards J2842 HFO-1234yf and R744.  
Have the air conditioner serviced by suitably qualified professionals who have been trained according to the SAE  
standard J2845 and certified according to the SAE standard J2911. SAE standard J639 must be complied with  
while performing work on the air conditioner.  
Have damaged or missing refrigerant labels, e.g. in the hood space, replaced.  
Product recycling  
Disposal of Old Batteries  
As with electronic devices, old batteries must be collected and recycled separately by the end user. These batteries are  
indicated by the crossed-out wheeled garbage can symbol  
. You, as the end user, are legally obliged to return old batteries  
.
In many federal states, old batteries can be handed in to an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility.  
You can obtain more information on return and recycling from your authorized Volkswagen dealer or authorized  
Volkswagen Service Facility, or at:  
Disposal of Old Electric/Electronic Devices  
Your vehicle contains electric/electronic devices, such as remote controls. You can recognize these from the symbol of the  
crossed-out wheeled garbage can  
.
Old devices with this marking must be collected separately from normal household garbage and disposed of in accordance  
with legal requirements.  
Batteries within devices that are not permanently installed must be removed beforehand and disposed of separately as  
batteries.  
Any saved personal data must be erased before disposal of old devices.  
You can obtain more information on return and recycling from your authorized Volkswagen dealer or authorized Volkswagen  
Service Facility.  
WARNING  
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If batteries containing lithium are damaged, gaseous or liquid substances may escape, posing a significant risk to health  
and the environment. A short circuit at the battery terminal may result in a fire or explosion. This could result in serious or  
fatal injuries.  
Take extreme care when handling batteries containing lithium.  
Never heat up lithium-containing batteries.  
Never damage lithium-containing batteries.  
Never short circuit the battery terminals.  
Batteries containing heavy metals are marked with the chemical symbols Hg (mercury), Cd (cadmium) and/or Pb (lead).  
Heavy metals can be harmful to the health of humans and animals and accumulate in the environment.  
In order to avoid these consequences, it is imperative to ensure you collect batteries separately and return them  
properly.  
Batteries for the remote control vehicle key and remote controls may contain perchlorate. For information on how to  
specifications for dealing with and disposing of these batteries. Volkswagen recommends having these batteries replaced  
and disposed of by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
Old vehicle return and scrap disposal  
Old vehicle return  
At the end of its life cycle, your vehicle should be recycled or disposed of in an environmentally friendly manner. This is why  
the last owners of vehicles in many states are legally obliged to hand their vehicles over to an authorized treatment facility.  
Volkswagen has already made provision for this point: Recycling centers where you can hand over your vehicle are available  
throughout many federal states.  
Find out more information about recycling centers from your authorized Volkswagen dealer or authorized Volkswagen Service  
Facility.  
Scrap disposal  
If scrapping the vehicle or its individual parts such as the airbag system and the safety belt pretensioners, the applicable  
safety regulations must always be followed. Suitably qualified professionals will be familiar with these provisions. Volkswagen  
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
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