Customer information -> Data Memory for Your Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

Customer information  
Warranty  
Warranty Information  
Your vehicle is covered by various warranties:  
New Vehicle Limited Warranty.  
Limited Warranty Against Corrosion Perforation.  
Emissions Control System Warranties: Federal Emissions Control System Defect Warranty, Federal Emissions  
Performance Warranty.  
US battery electric vehicles: High-Voltage System Limited Warranty.  
US models: Kansas Safety Belt Limited Warranty.  
US models: California Emissions Control System Warranties: Short-term Emissions Defects Warranty, Long-term  
Emissions Defect Warranty, California Emissions Performance Warranty.  
You can find detailed information on the website:  
maintenance.vw.com  
Reporting Safety Defects  
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately  
inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Volkswagen of America, Inc.  
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of  
vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems  
between you, your dealer, or Volkswagen of America, Inc.  
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at:  
Tel.: 1-888-327-4236 (TTY: 1-800-424-9153)  
go to:  
or write to:  
Administrator, NHTSA, 1200 New Jersey Avenue, SE. Washington, D.C. 20590  
You can also obtain other information about motor vehicle safety from  
Data Memory  
Data processing in the vehicle  
Electronic control modules are installed in your vehicle. Control modules process data, such as data received by vehicle  
sensors, self-generated data, or data exchanged between control modules. Some control modules are required to ensure the  
safe operation of your vehicle. Other control modules assist you while driving (driver assistance systems), and others provide  
convenience functions or additional Infotainment system functions.  
Operational data in the vehicle  
Control modules process assigned data necessary for the vehicle operation.  
Amongst other, this includes:  
Vehicle status information, e.g. movement delay, deactivation times of speed warning function, safety belt wearing  
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display.  
Environmental conditions, such as temperature, data from sensors for Adaptive Cruise Control (ACC).  
Image recordings, e.g. data from camera-assisted driver assistance systems.  
Generally, recordings and other data intended for specific purposes are temporary, are only processed within the vehicle and  
are not stored.  
However, in addition, control modules can contain a data memory to temporarily or permanently record information about  
vehicle status, component load, maintenance needs, technical incidents, and malfunctions.  
The following information may be stored, depending on vehicle equipment:  
Operating conditions of system components, such as fluid levels, tire pressures, and vehicle battery status.  
Malfunctions and faults in important system components, such as lights and brakes.  
System reactions in special driving situations, such as airbag deployment and interventions by driver assistance  
systems.  
Information about incidents that cause damage to the vehicle.  
In some cases, like if the vehicle detected a malfunction, it may be necessary to store data that would otherwise be temporary  
If you utilize services such as repair or maintenance services, the stored operational data associated with the VIN Vehicle  
Identification Number (VIN) may be read out and used if necessary. Employees in the service network, such as employees at  
authorized Volkswagen dealers or authorized Volkswagen Service Facilities or at third party companies like roadside  
assistance services, can read out data from the vehicle. The same applies for warranty cases and quality assurance  
measures.  
The data is read out using the OBD (on-board diagnosis) connection that is legally required to be in the vehicle. The  
operational data that is read out documents the technical status of the vehicle or individual components and assists with  
vehicle diagnosis, with meeting warranty requirements, and with quality improvement. This data, particularly information abou  
wear and tear of components, technical incidents, operating errors, and other malfunctions, is transmitted together with the  
VIN to Volkswagen if appropriate. In addition, Volkswagen may use this data for reasons of product liability and product safety  
such as for recalls. This data can also be used to verify customer claims concerning warranties and guarantees.  
The event memory in the vehicle can be reset by an authorized Volkswagen dealer or authorized Volkswagen Service Facility  
during a repair or service procedure, or by request.  
Event data recorder (EDR)  
This vehicle is equipped with an event data recorder (EDR ). The main purpose of an EDR is to record, in certain crash or nea  
crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a  
vehicle's systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short  
period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as:  
How various systems in your vehicle were operating;  
Whether or not the driver and passenger safety belts were buckled/fastened;  
How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,  
How fast the vehicle was traveling.  
These data can help provide a better understanding of the circumstances in which crashes and injuries occur.  
In addition, data from the driver assistance systems is also collected. In addition to information about whether these systems  
were switched on or off, had limited availability, or were inactive, it can also be understood if these functions steered,  
accelerated, or braked the vehicle in the situations listed above. Depending on the vehicle equipment, systems may include:  
Adaptive Cruise Control (ACC).  
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