The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary authorisation to use the
vehicle (e.g. a lessee or company car driver). There is only one primary user per vehicle.
For verification as the primary user, you need either the two vehicle keys of your vehicle or the registration code, depending on
equipment, and also a valid contract for use of the mobile online services. If you have not yet concluded a contract for use of
the online services, you can conclude this contract during the process for verification as the primary user. You need the
Volkswagen app for this.
Becoming the primary user by means of the 2-key method
1. Open the Become primary user menu:
—If there is not yet a primary user assigned in the vehicle, you will be asked whether you want to become the primary user when
the first user is created. If you want to become the primary user, tap Become primary user.
—If a primary user already exists, but another user is to be the primary user, tap Users
2. Press on the first vehicle key.
Become primary user.
3. Press on the second vehicle key.
After the Infotainment system has processed the wireless signals, you are then the primary user of the vehicle.
Becoming the primary user by means of registration code
A registration code will be displayed automatically after ordering the services.
The registration code is valid for 14 days. After this period has elapsed, you will need to request a new registration code via the
myVolkswagen customer area.
In the Overview for my vehicle area, the registration code is displayed below the vehicle for all vehicles that have not been fully
activated. Select Finish activation to continue the activation process.
1. Take the registration code with you to the added vehicle.
2. Unlock the vehicle.
3. Switch on the ignition and leave it switched on until activation has been completed successfully.
4. Tap the Registration function button in the VW Connect (mobile online services) area on the switched-on Infotainment system.
5. Enter the registration code, confirm, and wait until successful activation is confirmed in the Infotainment system.
Inviting secondary users via myVolkswagen
After successful registration and verification as the primary user, you can assign rights to other vehicle users.
1. Open the Vehicle users Manage users area.
2. Click Invite as secondary user next to the user you want to invite as a secondary user.
The invited person receives a notification in the app that they have been invited as a secondary user. You can activate the services
for this person as soon as they accept the invitation.
3. You can withdraw invitations again if necessary in the Manage users area.
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