Becoming the primary user
The previous primary user is deleted from the vehicle after verification of a new primary user.
Deleting a user
Every vehicle user can delete a user from the vehicle. However, the deleted user keeps their Volkswagen ID.
1. Tap Users
Delete users.
A menu opens with all the users that are logged into the vehicle.
2. Tap next to the user that is to be deleted.
3. Confirm the confirmation prompt with Delete.
The user is deleted.
Deleting a user profile
The logged-in vehicle user can delete their own user account and then use the vehicle as an anonymous guest. The deleted user still
keeps their Volkswagen ID and their rights. If the primary user wants to delete their own user account, they can either delete only their
user account of give back the rights as primary user. In this case, all other users in the vehicle are kept. Volkswagen recommends
resetting the vehicle to the factory settings in the event of a change in owner or if the vehicle is permanently handed over to third
parties.
1. Tap Users
Delete user profile.
2. Confirm the confirmation prompt with Delete.
The logged-in user is deleted. The “Anonymous guest” user account is activated.
Where is my user account?
If you have previously created a user account in the vehicle and it is no longer visible in the user management area, it is possible that it
has been deleted. Log into the vehicle again (→ Manage users).
I have forgotten my S-PIN
If you have forgotten your S-PIN, you can have it reset again under myVolkswagen or in the app.
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