Every vehicle user can delete every user profile in the vehicle. In this case, only the user profile is deleted from the user management,
but not the Volkswagen ID and data linked to the Volkswagen ID. If you also want to remove the link with the Volkswagen ID, the
vehicle must be in online mode.
Deleting the primary user
The primary user can be deleted in four different ways:
1. Reset the Infotainment system to the factory settings.
—All users and vehicle settings will be deleted.
—All users lose the rights for the mobile online services assigned to the respective role.
2. Delete the user profile of the primary user.
—The primary user will be deleted. All other users continue to exist in the vehicle.
The rights assigned to the respective role are still available to all users.
3. Delete the user profile of the primary user and revoke their rights.
—The primary user will be deleted. All other users continue to exist in the vehicle.
The rights assigned to the respective role are no longer available to all users.
4. Verify as new primary user.
—The previous primary user and all other users will be deleted. The previous primary user loses their rights for the mobile online
services.
—The rights assigned to the respective role are no longer available to all other users.
Deleting the primary user by resetting the Infotainment system to the factory settings
1. Set privacy settings to “Share my position” mode or “Online”.
2. Reset the Infotainment system to the factory settings (→ First steps in the Infotainment system).
If a different privacy setting is chosen, the primary user may still be present on the server.
Deleting the user profile of the primary user
1. Tap Users
Delete users.
A menu opens with all the users that are logged into the vehicle.
2. Tap next to the user profile of the primary user.
3. Confirm the confirmation prompt with Delete.
The current user profile of the primary user is deleted from the vehicle. The rights to use mobile online services to their full
extent and to manage the roles of other users are retained. All other users remain present in the vehicle and retain their assigned
role and thus also the rights to use the mobile online services as secondary users.
Giving back rights as primary user
1. Tap Users
Delete users.
A menu opens with all the users that are logged into the vehicle.
2. Tap next to the user profile of the primary user.
3. Confirm the confirmation prompt with Give back rights.
The user profile of the primary user is deleted from the vehicle. You lose your rights to use mobile online services as the primary
user. The secondary users thus also lose their rights to use mobile online services as secondary users, even if the users are still
present in the vehicle.
English 