Get 10 infotainment Guide for Volkswagen T Cross SUV First Generation (2018-2025)

It is possible to adjust the volume of the individual

Infotainment functions, e.g. one of the following

menu items:

10” infotainment

— Setting the maximum volume when Infotainment

is turned on

Infotainment overview

— Speed-dependent volume setting

— Volume setting of the acoustic driving recom-

mendations

First launch of the Infotainment

When the Infotainment is started for the first time

or after resetting to factory settings, the Infotain-

ment prompts you to set the basic functions.

— Follow the instructions on the screen for the cor-

rect setting.

Set up menu HOME

The HOME menu is used for the quick start of pre-

ferred functions.

A

Touchscreen

Using the functional areas for the Quick Accessfunc-

tions, the arrangement can be changed.

NOTICE

Danger of screen damage!

The arrangement of the functional areas is adjusted

as follows:

The Infotainment screen is operated by touching

·

it lightly with your finger.

— Press and hold the desired functional surface until

it is free.

— Select the desired arrangement.

System

Safely disconnect the connected USB device

Restriction

NOTICE

Risk of damage to the data on the connected USB

device!

For safety reasons, operation of some Infotainment

functions while driving is not possible or is restric-

ted.

To safely disconnect a USB device, proceed as fol-

lows:

The Infotainment system indicates this by means of

a message in the screen.

Media Unmount Safely

.

·

Select the desired device.

Disconnect the USB device.

Basic settings

If it is not possible to safely disconnect the

device, switch off the infotainment and dis-

connect the device.

Setting basic functions

The following Infotainment functions are set by tap-

ping on

System:

—

Units

System update

Language selection

Time and Date

System reset

We recommend you have the system updated by

a specialist garage..

The software update ensures optimum operation of

Infotainment e.g. compatibility with new phones.

Set sound

The Infotainment sound is set by tapping on

tem Audio

Sys-

Determine system version

.

—

System System information

.

72

10” infotainment

Screen

Infotainment keyboard

Overview

Keypad overview

A

B

C

A

B

Status bar

Input line

Delete characters before the cursor

Bar with functional surfaces

Other pages of the menu

HOME function area

—

— Tap: delete the last character

— Hold: delete all characters in sequence

Keypad functional surfaces

Settings

—

Switch to lowercase/uppercase

Switch to other keyboard characters

Show additional keypad languages

Confirm the characters that have been en-

Operation

tered

NOTICE

C

Enter spaces

Danger of screen damage!

The Infotainment screen is operated by touching

it lightly with your finger.

·

Operation

In principle, operation by touch is identical to the

operation of a mobile phone.

The infotainment keyboard is used to enter charac-

ters, letters and numbers.

The keyboard will be displayed automatically when

the Infotainment prompts for characters.

Settings

The following basic screen functions are set in the

Search

menu

.

System Display:

When entering characters, corresponding entries are

searched for.

—

Screen off (in 10s)

Brightness

Show additional keypad languages

Skins

— To use the additional languages, tap on and se-

lect the desired language keyboard.

Touchscreen sound

Automatic valet mode

Radio

Overview

Display menu

— Tap on

.

Screen

73

Or:

Find stations manually

— Tap on

.

— In the Radio main menu, tap

.

— For sequential search tap on or

Or:

.

Analog Radio

— Hold down the scroll mark on the frequency range

scale and move it to the desired value.

Restriction

— Car parks, tunnels, tall buildings or mountains can

restrict radio reception.

— Volkswagen does not accept any responsibility for

the availability, correct functioning and broadcast

information of the RDS service.

A

B

C

D

Select source

Select frequency range

Preset buttons for preferred stations

Enter station sequence manually

Manual station search

Settings

Store the current station to a preset button for sta-

tions

List of available stations

— Tap on

.

— Hold a finger at the desired station key for sta-

tions until the station is stored.

Station stored on the presets

REFRESH Manual update of the station list

Overwrite station key for station with the currently

heard station

— Hold a finger on the desired station key for sta-

tions to be overwritten until the station is stored.

Operation

Delete from station key for stations

Select station

—

Media Tuner settings Delete presets

.

— Select the station to be deleted and tap on

.

Function surfaces

The variant for changing stations using the function

surface in the Radio menu is set as follows:

—

Media Tuner settings Arrow buttons

.

— Choose the change variant.

Sort stations

The station sorting variant is set in the Radio menu

as follows:

—

or tap on

.

Or:

—

Tap on Media Tuner settings Sorting

.

— Tap on a station on a station key.

— Select the sorting variant

SCAN function

The function plays receivable stations of the selec-

ted frequency range in succession for a few seconds

each.

— To start the function, tap on

Media Tuner settings

Scan stations

.

74

10” infotainment

Player controls

Media

Operation - Basics

What you should be mindful of

— Do not save any important data or that which has

not been backed up on the connected audio sour-

ces. Volkswagen assumes no responsibility for

lost or damaged files or connected audio sources.

— When changing or connecting an audio source,

this may cause sudden changes in volume. Re-

duce the volume before changing or connecting

an audio source.

— When connecting an audio source, the source in-

formation messages can be displayed. These mes-

sages must be observed and, if necessary, con-

firmed.

A

Selecting the source to be played back

Tap: start playback

Tap: pause

— The national copyright laws that apply in your

country must be observed.

Within 3 seconds of starting playback, tap: play

the previous song

After 3 seconds from the start of playback, tap: to

play the current title from the beginning

Overview

Tap: play the next song

Movement within the title is also possible by drag-

ging the finger over the timeline.

Display menu

—

and select a source to be played back.

Advanced operation

Turn on / off repeat playback of the current

track

Turn on / off repeat playback of the current

album / folder

Turn on / off random playback of the current

album / folder

Safely disconnect the connected USB device

NOTICE

A

B

Menu with sources

Played back source

Display the player

Risk of damage to the data on the connected USB

device!

To safely disconnect a USB device, proceed as fol-

lows:

Settings

Media Unmount Safely

.

·

Select the desired device.

Disconnect the USB device.

Restriction

The availability of some media operation functions is

dependent on the connected source and the soft-

ware being used.

Media

75

Supported sources and files

Supported sources

Source

Interface

Type

Specification

File system

USB stick

HDD

(without special software)

USB devices that support the USB

Mass Storage protocol

Bluetooth® protocols

A2DP and AVRCP (1.0 - 1.6)

VFAT

FAT16

FAT32

exFAT

NTFS

USB 1.x; 2.x, 3.x

or higher with USB

USB 2.x support

USB

MSC

Bluetooth® play-

er

Bluetooth®

-

Compatibility of mobile devices

It is possible to check the Volkswagenweb pages to

see if Infotainment is compatible with the selected

mobile device being tested. This check is carried out

by using the following reference or by reading the

QR code:

All information given is incidental and is for informa-

tion purposes.

https://www.volkswagen.co.in/en/footer/soft-

ware-compatibility.html

The company Volkswagen cannot guarantee full

functionality and compatibility, e.g. due to software

update of infotainment and mobile devices.

Supported audio files

Codec type

File extension

MPEG 1 Layer 2

MPEG 2 Layer 2

MPEG 1 Layer 3

MPEG 2 Layer 3

MPEG 2.5 Layer 3

Windows Media Audio 7

Windows Media Audio 8

Windows Media Audio 9 and 9.1

Windows Media Audio 9.2

AAC LC

mp2

mp3

wma

AAC HE

aac

AAC HEv2

M4A LC

M4A HE

m4a

M4A HEv2

OGG-Vorbis

ogg

flac

wav

ape

-

FLAC

WAV

Monkey's

Bluetooth® A2DP

OPUS

Files that are protected by DRM and iTunes® tech-

nology cannot be played back by Infotainment.

76

10” infotainment

Supported video files

Codec type

File extension

mpg

mpeg

mp4

m4v

mov

MPEG 2

MPEG 4 (H.264)

MPEG 4 (ISO)

wmv

asf

WMV9

Webm (VP9/VP8)

webm

Limitations of mobile devices and

applications

Mobile device management

Overview

Function availability

With the aid of mobile device management, the de-

vices can be connected, disconnected and ex-

changed with each other.

The availability of some of the functions described in

this Owner's Manual depends on the type of mobile

device and the applications installed in it.

Display mobile device management

Compatibility of mobile devices

It is possible to check the Volkswagenweb pages to

see if Infotainment is compatible with the selected

mobile device being tested. This check is carried out

by using the following reference or by reading the

QR code:

—

Quick settings Connect Devices

.

https://www.volkswagen.co.in/en/footer/soft-

ware-compatibility.html

All information given is incidental and is for informa-

tion purposes.

A

Available devices

The device enables a connection via the Blue-

tooth®-“Freisprechprofil”

The company Volkswagen cannot guarantee full

functionality and compatibility, e.g. due to software

update of infotainment and mobile devices.

The device is connected via the Bluetooth®-

“Freisprechprofil”

The device enables a connection via the Blue-

tooth® audio profile

Bluetooth® compatibility of mobile devices

Due to the large number of mobile devices, it is not

possible to guarantee full Bluetooth®compatibility

with infotainment. Die Bluetooth® compatibility de-

pends on the Bluetooth® version and the implemen-

tation of the Bluetooth® protocols on the part of the

manufacturer of the mobile device.

The device is connected via the Bluetooth®

audio profile

The device enables a SmartLink connection to

be made via Android Auto

The device enables a SmartLink connection to

be made via Apple CarPlay

Applications in mobile devices

Applications can be installed in external devices

making it possible to display additional information

on the Infotainment screen or to operate Infotain-

ment.

Mobile device management

77

Due to the variety of applications as well as their on-

going development, the available applications may

not work in all external devices. Volkswagen as-

sumes no liability for their proper function.

— Connect the mobile device to the Infotainment

via a USB cable or browse and connect to a wire-

less network.

— Tap the icon of the supported connection.

The range of available applications and their func-

tionality is dependent on the Infotainment model,

vehicle and region.

Telephone

Information about Volkswagenapplications

For detailed information about Volkswagen applica-

tions, refer to the Volkswagen internet pages.

Overview

Display menu

— Tap on

.

Connection set-up

If the menu Telephone is not displayed, check

whether the mobile device is connected.

Connect a mobile device to Infotainment

— Find available Bluetooth® devices in the mobile

device.

— Select the Infotainment Bluetooth® unit.

The name of the unit can be found in menu

System Bluetooth Bluetooth name

.

Connect Infotainment to a non-paired mobile device

—

Quick settings Connect Devices Add device

.

— Select the desired device from the list of available

devices.

A

B

Name of the connected telephone

— Select the desired Bluetooth® profile.

Change the main phone to the extension tele-

phone

— Confirm the PIN; enter it if necessary and then

confirm.

Contact list

— If two devices are connected to the Infotainment,

select the device to be replaced.

Connect Infotainment to a previously connected

mobile device

Conditions for connecting a tele-

phone with Infotainment

—

Quick settings Connect Devices

.

— Select the desired device from the list of previ-

ously connected devices.

✓

The Bluetooth® function of the Infotainment

and the telephone needs to be switched on.

The selected device is connected via the most re-

cently used Bluetooth® profile.

✓

Visibility of the Infotainment is switched on.

The visibility of the Infotainment is switched on

— If two devices are connected to the Infotainment,

select the device to be replaced.

in the menu item

System Bluetooth Visibility.

✓

The telephone is within signal range of the Info-

tainment's Bluetooth® unit.

SmartLink connection

Infotainment provides the ability to connect Smar-

tLink to compatible mobile devices using the follow-

ing connection types:

The telephone is compatible with Infotainment.

Android Auto

Apple CarPlay

Mobile devices can be connected to the Infotain-

ment via USB cable or Wi-Fi, as long as the mobile

device supports it.

78

10” infotainment

— One telephone - The telephone is connected as an

additional telephone.

Telephone operation

— Two telephones - Select the telephone to be re-

placed.

Enter telephone number

— Enter the phone number using the numeric key-

pad in the Phone menu.

— To switch between the main telephone and the

additional telephone, tap on Replace in the Phone

menu.

The displayed numeric keypad can also be

used for searching for contacts.

For example, if you enter 32, the unit will display

contacts with the letter combination DA, FA, EB, etc.

next to the numerical keypad.

Connect the telephone to Infotainment

— Find available Bluetooth® devices on the phone.

— Select the Infotainment Bluetooth® unit.

The name of the unit can be found in menu item

List of telephone contacts

The list of telephone contacts is imported from the

connected main telephone.

System Bluetooth Bluetooth name

.

— Confirm the PIN; enter it if necessary and then

confirm.

— To display the contact list in the phone menu, tap

on

.

Connect Infotainment to a previously paired tele-

phone

— To search within the list, enter the search details.

— To connect to a contact, select the desired con-

tact and tap on the number.

—

Quick settings Connect Devices Add device

.

— Select the desired device from the list of available

devices.

If a contact has multiple telephone numbers, select

the telephone number from the displayed list.

— Select the desired Bluetooth® profile.

— Tap on the desired contact to display the contact

details.

— Confirm the PIN; enter it if necessary and then

confirm.

Telephone conversation

Depending on the context of the telephone conver-

sation, the following functions can be selected:

— If two devices are connected to the Infotainment,

select the device to be replaced.

Connect Infotainment to a previously paired tele-

phone

End connection / reject incoming call / end

call

—

Quick settings Connect Devices

.

Answer an incoming call / return to the held

call

— Select the desired device from the list of previ-

ously connected devices.

/

Switching the loudspeakers off/on / Switch-

ing the call tone from the loudspeakers to the

telephone

The selected device is connected via the most re-

cently used Bluetooth® profile.

Hold a call

— If two devices are connected to the Infotainment,

select the device to be replaced.

Switch the microphone off / on

Display numeric keypad

Establish connection for further call

Manage preset buttons for preferred contacts

The preferred contact is displayed at the top of the

contact list and is marked with the symbol.

Settings for Infotainment tele-

phone functions

Telephone-Infotainment-Connection types

The way in which the telephone is connected de-

pends on the number of phones currently connected

to the Infotainment:

— No telephone - The telephone is connected as

a main telephone.

A

Search contacts

Telephone

79

Find out about country-specific legal restric-

tions. If necessary, switch off the Wi-Fi man-

B

Update contacts

— Tap on to save.

ually.

— Tap on to delete from Favourites.

Import telephone contacts

Settings

After connecting the phone to the Infotainment, the

import of the phone contacts into the Infotainment

memory starts.

Connect Infotainment to the mobile device hotspot

— Switch on the hotspot in the mobile device.

Infotainment can import up to 1000 telephone con-

tacts together with contact pictures. Each contact

can include max. 10 telephone numbers.

— Find available hotspots in the menu item

Sys-

tem Wi-Fi Find hotspot

.

— Select the hotspot of the mobile device and enter

the required password.

Depending on the type of telephone, import confir-

mation may be required.

— Confirm the connection.

Update telephone contacts

When the telephone connects with Infotainment,

the list is automatically updated.

Generate password for connection to Infotainment

hotspot

— For manual update of the list in the phone menu

—

System Wi-Fi Generate security key

.

RE-SYNC

.

Sort contacts in the phone book

SmartLink

— In the menu, tap on option System Phone Con-

tacts sort order Tap and select the sorting type.

Functionality

Ringtone

Some phones do not allow the use of the telephone

ringtone; instead, the Infotainment ringtone is used.

SmartLink offers the ability to display and operate

certified applications from a connected mobile de-

vice in the Infotainment screen.

— To set the Infotainment ringtone in the menu,

tap on option System Phone Internal ringtones and se-

lect the ringtone.

Certification may be conditional upon the use of the

latest update to the particular SmartLink application.

Applications include, for example, apps for route

guidance, telephoning, listening to music, etc.

Wi-Fi

Mobile devices are connected via a USB cable or Wi-

Fi.

Functionality

Supported connection types

SmartLink supports the following connection types:

Wi-Fi can be used for the SmartLink connection.

— Android Auto

— Apple CarPlay

Connecting to another hotspot adds online

functions, e.g. VW Play Apps, to the Infotain-

ment functions.

Overview of the SmartLinkconnec-

tion

Restriction

Restriction of the Wi-Fi connection

Menu SmartLink

In some countries, the Wi-Fi connection is restricted

for legal reasons. When crossing the border of the

country in question, the connection with a mobile

device connected via Wi-Fi can be ended or restric-

ted.

— Tap on

Or:

.

— Tap on

.

80

10” infotainment

If the SmartLink menu is not displayed, check

whether the mobile device is connected.

Connection conditions

General connection conditions

✓

The mobile device supports the type of Smar-

tLink connection Android Auto, Apple CarPlay.

Mobile devices, as well as the type of SmartLink

connection, are supported in the respective

market.

✓

Some connected mobile devices require the mo-

bile device to be “unlocked”.

Conditions for Android Auto

A

Connected device

Connecting another device

✓

The device to be connected supports the An-

droid Auto connection.

The device enables an Android Auto connection

The device enables an Apple CarPlay connection

Settings

A list of devices, supported regions and applica-

tions that support the Android Auto connection

can be found on the Google, Inc. website.

✓

The Android Auto application needs to be instal-

led on the mobile device.

Android Auto

Some applications require the data connection

in the mobile device to be turned on.

Connect the mobile device for the first time

with the vehicle stationary.

Conditions for Apple CarPlay

✓

The device to be connected supports the Apple

CarPlay connection.

A list of devices, supported regions and applica-

tions that support the Apple CarPlay connection

can be found on the Apple Inc website.

Overview of running applications, phone calls, in-

coming text messages, and more.

Turn on voice control (Google Assistant)

✓

Siri voice control is on.

Apple CarPlay

The data connection in the mobile device is

switched on.

Restriction

Restriction of the Wi-Fi connection

In some countries, the Wi-Fi connection is restricted

for legal reasons. When crossing the border of the

country in question, the connection with a mobile

device connected via Wi-Fi can be ended or restric-

ted.

A

B

List of available applications

Depending on the duration of operation:

Find out about country-specific legal restric-

tions. If necessary, switch off the Wi-Fi man-

ually.

— Tap: Return to the menu Apple CarPlay

— Hold: Turn on Siri voice control

81

Restriction of SmartLink applications while driving

Android Auto - Connect via USB

— Turn on the Infotainment.

— Switch on the mobile device.

For reasons of safety, the operation of some Smar-

tLink applications while driving is not possible or on-

ly limited.

— Connect the mobile device to the USB input using

a cable.

— Select connection via Android Auto.

SmartLink settings

Android Auto - Connect via Wi-Fi from Infotainment

Apple CarPlay - Connect via USB

— Turn on the Infotainment.

— Switch on the mobile device.

— Turn on Bluetooth® and Bluetooth® visibility in

the mobile device.

—

Connect

Add device

.

— Connect the mobile device to the USB input using

a cable.

— Look for the desired device from the list of availa-

ble devices and select it.

— Select connection via Apple CarPlay.

— Select the Bluetooth®-Freisprechprofil.

— Confirm the PIN; enter it if necessary and then

confirm.

Apple CarPlay - Connect via Wi-Fi from Infotain-

ment

— From the list of known devices, select the desired

device with the symbol.

— Turn on Bluetooth® and Bluetooth® visibility in

the mobile device.

—

Connect

Add device

.

Android Auto - Connect via Wi-Fi from mobile devi-

ces

To establish a connection, the following conditions

must be met:

— In the displayed list, look for the desired device

and select it.

— Follow the instructions on the Infotainment

screen and confirm the Bluetooth® pairing.

✓

The minimum Android version is 6.

— From the list of known devices, select the desired

device with the symbol.

No other mobile device can be connected via

SmartLink.

✓

Wi-Fi and Bluetooth® functionality is switched

on in the Infotainment system.

Apple CarPlay - Connect via Wi-Fi from mobile devi-

ces

To establish a connection, the following conditions

must be met:

— Find available Bluetooth® devices on the phone.

— Select the Infotainment Bluetooth® unit.

— If necessary, confirm the PIN.

✓

The minimum iOS version is 9.

Wi-Fi and Bluetooth® functionality is switched

on in the Infotainment system.

— In the Infotainment screen, select the connection

type Android Auto.

— In the mobile device, turn on the CarPlay function.

Android Auto - Disconnect

— The Infotainment screen displays a connection

message with the name of the Bluetooth® unit of

the Infotainment.

— In the menu Android Auto

— Tap on

tap “Exit”.

.

— Find available Bluetooth® devices on the phone.

— Select the Infotainment Bluetooth® unit.

— If necessary, confirm the PIN.

Change to another device / connection type

Infotainment allows you to switch between current-

ly connected devices and the connection type.

—

Quick settings Connect Devices

.

— In the Infotainment screen, select the connection

type Apple CarPlay.

— Select the desired device or connection type.

Apple CarPlay - Disconnect

— In the menu Apple CarPlay, tap on the function

area “Volkswagen”.

— Tap on

.

82

10” infotainment

Requirements

Personalisation

Only valid for some countries.

Usage

The availability of the applications depends on the

vehicle and Infotainment type as well as being coun-

try-specific.

The personalisation service allows Infotainment set-

tings to be set and saved.

The following conditions must be met for the instal-

lation of the new applications:

The personalisation service is connected to the user

accounts. Any change to the set personalised func-

tions is automatically stored in the active user ac-

count.

✓

The vehicle has an internet connection.

The VW Play Apps function is available.

The user is registered and has logged into VW

Play Apps.

Settings

✓

The Infotainment supports the installation of

the new applications.

Create user account

There is a free memory space in the Infotain-

ment.

To create a user account

Quick settings Profile

and follow the instructions on the screen.

The charge state of the 12-volt vehicle battery

is sufficient.

Edit security PIN

Quick settings Profile Edit security PIN

.

Operation Valet mode on / off

When the function is switched on, the Infotainment

screen is locked by means of a security lock.

Restriction

The screen is unlocked again by entering the securi-

ty PIN.

Only valid for some countries.

The functions are linked to the vehicle, not to the

user account. These cannot be transferred to any

other vehicle in which the user logs on.

— To lock the screen, tap on

Quick settings Valet

mode and enter the security PIN for confirmation.

— To unlock the screen, tap on the screen and enter

the security PIN.

For reasons of safety, the operation of some appli-

cations while driving is not possible or only limited.

VW Play Apps

Settings

Register user of VW Play Apps

Only valid for some countries.

Usage

Only valid for some countries.

—

Tap on VW Play Apps.

In the Infotainment in the VW Play Apps menu, new

apps can be downloaded and installed in the Info-

tainment.

— Scan the QR code with the mobile phone.

Or:

— Enter the reference given in the infotainment

screen into the web browser.

The installed applications are bound to the selected

user profile.

— Follow the instructions on the mobile phone dis-

play and complete the registration.

After successfully completing your user registration,

you will receive a confirming e-mail.

Overview

Display menu

Only valid for some countries.

—

Tap on VW Play Apps.

Personalisation

83

10 infotainment for Your Volkswagen T Cross SUV First Generation (2018-2025)

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