Get Volkswagen Connect Guide for Volkswagen T-Roc SUV First Generation (2017-2025)

WARNING

Metallic objects on the shelf can become very hot. This can cause burns or fires.

● Do not place any metal or metallic objects on the shelf for the wireless charging function.

● Remove any foreign objects immediately.

NOTICE

If cards or objects with a magnetic stripe or chip are placed on the shelf for the wireless charging function, this may damage the data

stored on them.

● Do not place any ID, bank and credit cards etc. with a magnetic stripe or chip on the shelf for the wireless charging function.

The mobile telephone can become hot during wireless charging. Keep the ventilation grooves clean as they improve the airflow

around the mobile telephone → Fig. 1.

Mobile telephone is not charged

A message about a foreign object in the stowage compartment may be displayed on the Infotainment system.

An unfavourable position of the mobile telephone on the lining mat can impair the charging function. This can already be the case in

the event of small changes in position, e.g. due to vibrations.

The position of the mobile telephone must be corrected to re-establish the correct charging function.

1. Align the mobile telephone centrally on the charging area.

The charging function can also be impaired by metal and above all magnetic parts of a mobile telephone or its protective cover.

1. Turn the mobile telephone by around 180° and align on the charging area with the display still facing upwards.

If cards or objects with a magnetic stripe or chip are placed on the lining mat for the wireless charging function, this may damage the

data stored on them.

Depending on model, an error message with the red Qi symbol may be displayed on the Infotainment system. It is then not possible to

use the wireless charging function.

1. Remove ID cards, bank cards and credit cards with magnetic stripe or chip from the lining mat. The error message closes

automatically.

You can then charge the mobile telephone again using the wireless charging function.

If the mobile telephone becomes too hot on the mat, it may switch off for safety reasons. It is then not possible to use the

wireless charging function.

1. Remove the mobile telephone from the mat and allow it to cool down in another stowage compartment. You can then charge it

again using the wireless charging function.

Cybersecurity comprises measures to reduce the risk of unauthorised access by malware or an internet attack on vehicle functions,

data and control units. Connectivity components in particular are subject to the risk of unauthorised access or internet attacks.

Connectivity components are control units for data transmission, interfaces, media and diagnostic connections via which information

and data can be exchanged between the vehicle and mobile devices or the internet.

Connectivity components are equipped with security mechanisms that minimise the risk of unauthorised access to vehicle systems.

The connectivity components include the following in particular:

—Diagnostic port.

—Control unit with embedded eSIM card.

—Mobile phone interface.

—App-Connect.

—Wi-Fi® hotspot.

—NFC radio technology.

—Bluetooth® interface.

—USB port.

—SD card slot.

The type and number of connectivity components present in your vehicle depend on the equipment and country.

Software and security mechanisms

The software and security mechanisms in the vehicle are subject to ongoing development. Like with computers or the operating

systems of mobile telephones, the software and security mechanisms in the vehicle may also be updated at irregular intervals.

Updates improve the security, stability and running speeds of the vehicle systems. An update is a preventive measure to optimise

functionality and protect against malware, for example.

The software of vehicle control units is updated with an update.

There are two options for updating your vehicle, depending on vehicle and country:

—Updates by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

—Update via an over-the-air update.

WARNING

Malware can access data and information that are stored in control units, in the Infotainment system and on connected or paired

mobile telephones. In spite of integrated security mechanisms and regularly performed over-the-air updates, malware can still

damage or cause malfunctions of the control units and vehicle. Damage to and malfunctions of the control units and vehicle can also

occur if you connect mobile devices to the vehicle that are infected with malware. The damage may mean complete loss of the data,

and malfunctions can lead to serious accidents and fatal injuries.

● If the vehicle functions or reacts differently than normal, reduce speed in a controlled manner and contact a suitably qualified

workshop.

● After updates are made available, carry them out as quickly as possible or have them installed by a suitably qualified workshop.

● Protect mobile devices by means of a suitable anti-virus program and generally known precautionary measures. Regularly update

the appropriate anti-virus program with the updates from the respective provider.

Minimising risks

You too can reduce the risk of unauthorised access to vehicle systems and functions:

—Use only data media, Bluetooth devices and mobile telephones in the vehicle than do not contain manipulated data or malware.

—Have updates that are made available by Volkswagen carried out by a suitably qualified workshop as soon as possible after they are

made available. Volkswagen recommends using an authorised Volkswagen repairer. If it is possible for you to perform over-the-air

updates for your vehicle and in your country, carry out updates that are made available by Volkswagen immediately. If the driver

repeatedly rejects the over-the-air update, it is then necessary to visit a suitably qualified workshop. Volkswagen recommends using

an authorised Volkswagen repairer.

—Have the vehicle serviced, repaired and maintained only by a suitably qualified workshop. Volkswagen recommends using an

authorised Volkswagen repairer.

Over-the-air updates allow you to always keep your vehicle up-to-date, for example in order to optimise the vehicle functions and for

protection against malware.

Over-the-air updates and app updates

Two types of updates are offered to you in your vehicle: over-the-air updates and app updates.

The over-the-air updates are comprehensive updates and update the vehicle’s entire control software. Over-the-air updates are

available to you only after you have concluded a contract with Volkswagen AG for use of the online services.

Further information on using mobile online services .

App updates update the apps available in the vehicle and are also available without a current contract with Volkswagen AG for use of

the online services.

Further information on app updates (→ In-Car Shop).

How can you recognise when an over-the-air update is available?

An available over-the-air update is displayed to you in the Infotainment system.

If several over-the-air updates are available for the vehicle at the same time, one over-the-air update must first be completed

successfully before the next over-the-air update can be performed.

In your own interest, over-the-air updates should be carried out as soon as possible. If the driver repeatedly rejects the over-

the-air update, it is then necessary to visit a suitably qualified workshop. Volkswagen recommends using an authorised

Volkswagen repairer.

WARNING

It is possible in very rare cases that a control unit will not function properly after an over-the-air update. Malfunctions of a control

unit and the vehicle can lead to serious accidents and fatal injuries.

● Reduce speed in a controlled manner if the vehicle functions or reacts differently than usual when driving.

● Please contact a qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

WARNING

If the instrument cluster does not function after an over-the-air update, no instruments, warning lamps, symbols or text messages

can be displayed. Driving with an instrument cluster that is not working can cause serious accidents and fatal injuries.

● Do not use the vehicle. Contact Volkswagen Customer Care.

NOTICE

If special modifications have been performed on vehicles that are outside the scope of responsibility of Volkswagen AG (e.g. for

emergency services vehicles or taxis), there is a risk that the special functions (e.g. taximeter) will no longer function correctly after

an over-the-air update.

● Consult your authorised Volkswagen repairer before you carry out an over-the-air update.

A measure to increase performance or efficiency (e.g. engine tuning) that has not been performed by Volkswagen may be

deleted by an over-the-air update.

Depending on equipment, release notes may be displayed once before or after an over-the-air update. These notes describe

the changes to the vehicle status.

The over-the-air update does not update any apps or, if present depending on vehicle and model, any functions or apps

purchased via the In-Car Shop.

The following prerequisites must be met so that an over-the-air update can be downloaded and so that you can perform software

installation of the over-the-air update:

The over-the-air update function is offered in your country.

You have set up a Volkswagen ID user account (→ Volkswagen ID).

You have concluded a current contract for use of the online services.

You have assigned the vehicle to your active user account.

You have agreed to over-the-air updates in your user account.

There is a primary user available. You may have to log in as the primary user (→ Manage users).

The vehicle is in an area with sufficient mobile reception.

Your current privacy settings allow data and information to be transmitted and received (→ Privacy settings).

The 12-volt vehicle battery is appropriately charged.

Depending on the model, you may also be able to perform an over-the-air update without signing a contract and without a

user account.

Download costs

Download of over-the-air updates takes place via the factory-fitted control unit with eSIM card and is free of charge. Volkswagen pays

the connection costs.

Time of download

Download takes place automatically without any previous notification and is also possible when driving. When download has been

completed, a message will be displayed to inform you that an over-the-air update is available.

The duration of a download process depends on the network quality, file size and type of over-the-air update. It is possible

that the download process may be interrupted. The download process will be resumed as required when the ignition is

switched on.

Prerequisites for software installation

—The vehicle is parked safely in accordance with legal requirements and local conditions .

—The previously provided over-the-air updates have been installed.

Installing software from an over-the-air update

Choose a time for the over-the-air update when the vehicle does not have to be driven by yourself or others.

WARNING

Control units will be deactivated and will not function while software installation is taking place. Driving with deactivated or

malfunctioning control units can cause accidents and fatal injuries.

● Carry out software installation so that other road users are not hindered.

● Never use your vehicle during a software installation procedure.

1. Stop the engine and apply the handbrake.

2. Close the bonnet, boot lid, all windows, the glass roof, if installed, and all doors.

3. Confirm software installation in the Infotainment system.

4. Make sure that all vehicle occupants get out and that no animals are left behind in the vehicle.

5. Take all vehicle keys with you and get out of the vehicle.

6. Lock the vehicle.

Functional restrictions during software installation

Control units, the central computer, functions and displays are not available during software installation. Do not use the vehicle and do

not operate the Infotainment system during this time.

—Mobile online services are not available.

—The Emergency Call Service, breakdown call and the statutory eCall Emergency System are not available.

—Park Distance Control is not available.

After software installation

After software installation and before starting the engine, read the message in the Infotainment system or instrument cluster about

completed software installation. The vehicle requires up to 1 minute to display the status of the over-the-air update.

—The vehicle can be used again after successful software installation.

—If software installation is unsuccessful: (→ System update).

Installation of an over-the-air update has failed

—If installation of an over-the-air update is unsuccessful, a corresponding error message will be displayed on the Infotainment system

or instrument cluster. Observe the corresponding messages and warnings.

Control units will no longer function or will not function correctly in the event of a critical installation error. Functions and

displays are not available until the error is corrected. Do not use the vehicle. In this case, contact Volkswagen Customer Care.

Can I interrupt installation of an over-the-air update?

No, this is not possible.

What happens if installation of an over-the-air update is interrupted?

If installation is interrupted, for example due to damage to the electrical system in the vehicle, it is possible that control units will be

not be updated and may be damaged due to incomplete installation of the over-the-air update.

Mobile devices can be connected to the Infotainment system by cable and wireless connections present in the vehicle.

The type and number of cable and wireless connections differ according to the vehicle equipment and country. The connections may

also be different within a model series or in special-edition models.

In the case of cable connections, use only the original device connecting cables or, if available, the factory-supplied connecting cables

for your vehicle.

If the plug on the connecting cable cannot be inserted, check the angle of insertion and the connections.

NOTICE

If unsuitable or damaged connecting cables are used or if the connecting cable connector is inserted with strong pressure or in the

wrong position, this can lead to malfunctions and damage to the device, e.g. the device connection and the connecting cable

connector may be damaged.

● Use only suitable and undamaged connecting cables.

● When inserting the plugs of the connecting cables into the appropriate connection, ensure that they are correctly positioned and

apply only light pressure.

● Make sure that the connecting cable is not trapped or sharply bent.

If a connected device is not recognised, disconnect all devices and connect the device again. If necessary, check that the

connecting cable you are using is working properly.

If a connected device malfunctions, restart the device. In some cases this will remedy the fault.

The USB port allows data transfer and device charging or only device charging.

USB-C port

USB-C port in the vehicle (illustration).

The following USB-C ports may be available in the vehicle:

Identification of a USB port suitable for data transfer and charging.

Identification of a USB port suitable only for charging.

Information on charging options and charging capacity is provided in this owner’s manual (→ Charging options for mobile

devices).

Possible fitting locations of USB connections

The number and fitting locations of USB connections depend on the vehicle and equipment and the connections are not available in all

countries.

—In the centre console.

—On the interior mirror base.

—In the centre console stowage compartment.

—In the compartment under the centre armrest.

USB ports on the rear seats are equipped only with a charging function.

Available data transfer functions

The following USB data transfer functions are available, depending on equipment.

—App-Connect .

—Media playback .

—Update function, e.g. for navigation data (→ Navigation).

Notes and restrictions

—Use only suitable USB connecting cables. The USB connecting cable must match the USB connection installed in the vehicle.

—Dirty, overheated or damaged data media may be unusable. Observe the manufacturer’s instructions.

—Differences in the quality of data media from different manufacturers can interfere with media playback.

—If USB extension cables, USB plug adapters or USB hubs are used, this can lead to faults or failure of the USB functions.

The Bluetooth interface is a wireless connection.

In Bluetooth audio mode, audio files from a mobile device that is connected via Bluetooth (e.g. mobile telephone) can be played over

the vehicle loudspeakers.

Bluetooth audio mode is available if the vehicle is equipped with a factory-fitted mobile phone interface that supports this function.

Bluetooth profiles

A maximum of three mobile devices can be connected simultaneously via Bluetooth: two for telephony and one for music playback.

The following Bluetooth functions are supported:

—Telephony and handsfree mode.

—Music playback.

—Displaying and operating music playback.

—Transmission of Cover Arts.

—Access to phone book and call lists.

—Access to SMS and email.

Prerequisites for using the Bluetooth interface for music playback

The mobile device supports the Bluetooth profile Advanced Audio Distribution Profile (A2DP).

Permission for audio and media transmission to the Infotainment system must be given in the settings on the mobile device.

You can find more detailed information on using a mobile device for music playback in this owner’s manual .

Pairing a mobile device with the vehicle via Bluetooth

There are various ways to pair your mobile telephone with the vehicle via Bluetooth. The easiest way is to pair via one of the following

main menus: Radio/Media or Telephone.

Pairing via Telephone

1. Open the app overview and tap Telephone.

2. Follow the instructions on the Infotainment system.

3. If mobile telephones are already connected and another mobile telephone is to be connected, tap

4. Select the mobile telephone to be connected.

Select mobile telephone.

Pairing via Radio/Media

1. Open the app overview and tap Radio/Media Media Source Bluetooth.

2. Follow the instructions on the Infotainment system.

3. If Bluetooth is already selected under Source but another mobile telephone is to be used, tap Source Bluetooth again.

tap Media Select Bluetooth audio device.

Mobile devices menu

If pairing via the mobile phone interface or the Radio/Media menu should fail, pairing can also be performed in the menu

Network Mobile devices.

1. In the app overview, tap

Network Mobile devices.

2. In the factory settings, both Bluetooth and visibility are always activated. If Bluetooth is disabled, tap

and activate Bluetooth

and Visibility.

3. Open the list of available Bluetooth devices on the mobile telephone and select the Bluetooth device name of the Infotainment

system. In the factory settings, the Bluetooth® device name of the Infotainment system is “my VW” and the last four digits of the

VIN.

4. Observe the messages on the mobile telephone and Infotainment system and confirm as necessary.

If pairing was successful, the data of the mobile telephone will be stored in the user profile.

5. Optional: confirm message for data transfer on the mobile telephone.

As a general rule, it is only necessary to pair a mobile telephone once. The mobile telephone connection to the Infotainment

system via Bluetooth can be restored at any time without having to pair the mobile telephone again.

The extent to which the Infotainment system can be used to control the mobile telephone connected via Bluetooth depends

on the respective mobile device.

You can find more detailed information on using a mobile device via a Bluetooth connection in this owner’s manual .

Always switch off the warning and service tones on a connected mobile telephone, e.g. key tones, to prevent interference

noise and malfunctions.

Two options are available for using the internet in the vehicle.

—Via the hotspot of a mobile device, e.g. mobile telephone.

—Via the vehicle's eSIM (→ Wi-Fi).

The types of internet connections possible are dependent on the country and equipment and the Infotainment system used.

Depending on your mobile telephone tariff, using the hotspot of a mobile device may incur additional costs, e.g. roaming charges, for

loading and using data packages from the internet, especially if you use these services abroad. Due to the potentially high volume of

data in use, Volkswagen recommends using a mobile device tariff which includes a data flat rate. For more information contact your

mobile telephone provider.

If the eSIM is used, you must purchase data plans via the web shop of Volkswagen’s external mobile communications partner. However,

you do not need any data plans of the external mobile communications partner in order to use the mobile online services of

Volkswagen AG. This requires a contract for use of the mobile online services, which may be subject to a charge.

Irrespective of how you establish the internet connection, whether via the hotspot of a mobile device or via the vehicle’s eSIM, you can

use the Infotainment system as a Wi-Fi® hotspot for eight further mobile devices (→ Wi-Fi). This function is dependent on the

equipment level and is not available in all vehicles.

Activating an internet connection via the eSIM

1. In the app overview, tap

Data connection.

2. Activate Streaming via integrated data connection (eSIM).

Using an internet connection via a mobile device

1. Activate tethering/Wi-Fi hotspot on the mobile device; refer to the manufacturer’s operating instructions.

2. In the app overview, tap

Wi-Fi Wi-Fi: Search for Wi-Fi.

The Infotainment system searches for Wi-Fi hotspots nearby. The search process may take a few seconds.

3. Select the Wi-Fi network of the desired mobile device.

4. Enter the network key of the mobile device on the Infotainment system and confirm.

The Wi-Fi connection between the mobile device and Infotainment system is now set up. Further inputs may be required on the

mobile device to complete the connection.

Due to the large number of possible mobile devices, it is not possible to guarantee fault-free operation of all functions.

The availability of the function for using the Infotainment system as a Wi-Fi hotspot is country-dependent and may vary.

The Wi-Fi connection can be set up only to protected Wi-Fi networks that support the WPA2 or WPA3 standard. Older

encryption methods and open networks are not supported.

Setting up a Wi-Fi hotspot

Inputs are necessary both on the Infotainment system and on the mobile device.

1. In the app overview, tap

Wi-Fi Infotainment system as hotspot.

2. Tap Use as hotspot and activate.

3. Find the network name displayed on the Infotainment system on the mobile device.

4. Enter the password displayed on the Infotainment system on the mobile device and confirm.

The Wi-Fi connection between the mobile device and Infotainment system is now set up. Further inputs may be required on the

mobile device to complete the connection.

5. Optional: repeat the procedure to connect further mobile devices.

The network name and the network key are generated automatically. You can then change the network name and the network

key yourself.

Deactivating a Wi-Fi hotspot

1. In the app overview, tap

Wi-Fi Infotainment system as hotspot.

2. Tap Use as hotspot and deactivate.

Quick connection with the Infotainment system

The quick connection function makes it possible to easily and quickly set up a Wi-Fi® connection with encryption by scanning a QR

Code®.

If the camera app of your mobile telephone cannot scan a QR Code®, install a suitable app for scanning a QR Code®.

1. In the app overview, tap

Wi-Fi Quick connection to Infotainment system.

2. Scan the QR Code® on the Infotainment system with the mobile device.

The Wi-Fi connection is set up. Further inputs may be required on the mobile device to complete the connection.

The technical specifications of the internet connections in the vehicle that are described here depend on the vehicle equipment and are

available only in some countries.

— Wi-Fi® in accordance with IEEE 802.11 a/b/g/n/ac.

—Transfer in 2.4 GHz and 5 GHz.

—Up to eight mobile devices can be connected simultaneously.

—Internet connection via Wi-Fi:

—Tethering via mobile telephone.

—Hotspot for clients in the vehicle.

—Apple CarPlay® via Wi-Fi.

—Android Auto® via Wi-Fi.

—Simplified pairing process via QR Code®.

Possible types of data connections

The available types of possible data connections depend on the equipment level and are only available in some countries.

Mobile device:

Use the Wi-Fi hotspot of a mobile device (→ Wi-Fi).

eSIM (embedded SIM):

The vehicle has a control unit with embedded eSIM card (SIM). In order to use the Wi-Fi hotspot, you must purchase data plans

from the In-Car Shop or the web shop of Volkswagen’s external mobile communications partner.

Prerequisites

Network settings Allow internet connection is activated in the settings menu.

Data connection Integrated data connection is activated.

App-Connect enables the user to display and operate content and functions from the mobile telephone on the Infotainment system

screen.

For this, the mobile telephone must be connected to the Infotainment system using a USB interface with data transfer function.

Some technologies can also be used with App-Connect Wireless via the Bluetooth® interface and the Wi-Fi® hotspot of the

Infotainment system.

The following technologies may be available:

—Apple CarPlay®.

—Apple CarPlay® Wireless.

—Android Auto®.

—Android Auto® Wireless.

The above-named technologies are operated by third parties and are not made available by Volkswagen. Volkswagen is not responsible

if these technologies are terminated, discontinued or deactivated during the service life of the vehicle. There may be problems with

compatibility with third-party apps. We are unable to guarantee that the available apps can be run on all mobile telephones and all

operating systems.

The availability of the App-Connect technologies is country-dependent and may vary according to the mobile telephone. A wide range

of apps may be available and they may depend on the vehicle and country. The content, scope and providers of apps can vary. Some

apps also depend on availability of services offered by third parties.

For more information, please visit the Volkswagen website.

Apps, their use, and the necessary mobile network connection may be subject to charges.

WARNING

Using apps while the vehicle is in motion can distract you from the road. Serious accidents and fatal injuries can occur if the driver is

distracted.

● Drive with your full attention and with responsibility.

WARNING

Use of unsuitable apps or incorrect use of apps can cause damage to the vehicle and accidents with serious injuries, or even death.

● Protect the mobile telephone with its apps against misuse.

Volkswagen is not responsible for damage to the vehicle caused by poor-quality or faulty third-party apps, inadequate

programming of third-party apps, insufficient network strength, data loss, misuse of mobile devices, or malware on data

media, computers, tablets and mobile telephones.

The display of symbols depends on the equipment and the country.

or

Show more information.

Select Apple CarPlay® technology.

Select Android Auto® technology.

In order to use App-Connect or App-Connect Wireless, you must connect the mobile telephone to the Infotainment system via App-

Connect in the app overview. With App-Connect Wireless, the connection is initiated via Bluetooth® and then established via the Wi-

Fi® hotspot of the Infotainment system.

As long as a mobile telephone is connected via App-Connect, no other mobile telephones can be used via the Infotainment

system, e.g. to make phone calls via the Bluetooth® mobile phone interface.

If Apple CarPlay® is used, the Bluetooth® connection is terminated again as soon as the connection via the Wi-Fi hotspot of the

Infotainment system has been set up.

If Android Auto® is used, the Bluetooth® connection is maintained.

Connecting a mobile telephone via USB cable

1. For App-Connect, connect the mobile telephone with the Infotainment system using a USB cable.

2. Grant the Infotainment system the necessary permissions. To do this, confirm the permission requests on the mobile telephone.

App-Connect is now set up.

Connecting a mobile telephone for App-Connect Wireless

1. In the app overview, tap App Connect

/

.

2. Select the desired technology Apple CarPlay or Android Auto in the pop-up menu.

3. In the Bluetooth menu of the mobile telephone, search for the displayed device name and pair the mobile telephone with the

Infotainment system.

In the factory settings, the device name of the Infotainment system is “my VW” and the last four digits of the VIN.

4. Grant the Infotainment system the necessary permissions. To do this, confirm the permission requests on the mobile telephone.

App-Connect Wireless is now set up.

App-Connect and App-Connect Wireless will not be available if you do not confirm the pop-up menus during the connection process.

In this case, Volkswagen recommends deleting the mobile telephones in both the device settings and on the Infotainment system and

restarting the connection process.

Prerequisites

The following conditions must be fulfilled in order to use Apple CarPlay:

The iPhone must support Apple CarPlay.

The voice assistant (Siri) must be activated on the iPhone.

Apple CarPlay must be activated in the iPhone settings without any restrictions.

For Apple CarPlay Wireless, Bluetooth® and the Infotainment system as a Wi-Fi® hotspot must be activated on the iPhone.

If Apple CarPlay Wireless is not possible, the iPhone must be connected to the Infotainment system via a USB connection with data

transfer capability. Only USB ports with data transfer capability are suitable for using Apple CarPlay®.

The USB cable used should be an Apple-certified, approved USB cable, e.g. the original Apple cable or one from Volkswagen Genuine

Accessories.

The availability of the technologies depends on the country and may vary.

Information on technical requirements, compatible iPhones, certified apps and availability is available on the Volkswagen and

Apple CarPlay websites or from your authorised Volkswagen repairer.

Opening Apple CarPlay

1. To open the App-Connect main menu, tap App-Connect in the app overview.

press APP .

2. To launch Apple CarPlay, tap Apple CarPlay.

Disconnecting the connection

1. To open the App-Connect main menu when in Apple CarPlay mode, tap

2. Tap or to disconnect the active connection.

.

How the function buttons are displayed on the screen may vary.

Points to note

Please note the following points during an active Apple CarPlay connection:

—Telephone functions are possible only via Apple CarPlay for the iPhone that is connected to the Infotainment system via

Apple CarPlay.

—The connected iPhone cannot be used as a media device in the Media main menu.

—It is not possible to use the Apple CarPlay navigation at the same time as the internal navigation. The last route guidance to be

started terminates the previous active route guidance.

—Depending on the Infotainment system, the instrument cluster display may show information about telephone mode.

—Depending on the Infotainment system and navigation app you are using, turning instructions may be shown on the instrument

cluster display.

—You can accept or reject incoming calls or end a telephone call via the multifunction steering wheel.

Voice assistant

The “voice assistant” function is available depending on the vehicle equipment.

1. Briefly tap

long-tap

to start the voice assistant of the Infotainment system.

to start the IDA voice assistant (Siri) of the connected iPhone.

Prerequisites

The following conditions must be fulfilled in order to use Android Auto:

The smartphone must support Android Auto.

For Android Auto Wireless, Bluetooth® must be activated on the smartphone and in the Infotainment system. In addition, the

Infotainment system must also be activated as a Wi-Fi® hotspot.

If Android Auto Wireless is not possible, the smartphone must be connected to the Infotainment system using a USB connection

with data transfer capability. Only USB connections with data transfer capability are suitable for using Android Auto.

The USB cable used should be a USB cable certified and approved by the smartphone manufacturer or one from Volkswagen

Genuine Accessories.

The availability of the technologies depends on the country and may vary.

Information on technical requirements, compatible smartphones, certified apps and availability is available on the Volkswagen

and Android Auto websites or from your authorised Volkswagen repairer.

Starting Android Auto

1. To open the App-Connect main menu, tap

in the app overview.

press APP .

2. Tap Android Auto to establish a connection with the smartphone.

Disconnecting the connection

1. To open the App-Connect main menu when in Android Auto mode, tap Close

.

2. Tap to disconnect the active connection.

Points to note

The following points apply when an Android Auto connection is active:

—An active Android Auto device can also be connected simultaneously to the Infotainment system via Bluetooth (hands-free profile,

HFP).

—Telephone functions are possible via Android Auto. If the Android Auto device is connected to the Infotainment system via Bluetooth

at the same time, the telephone function on the Infotainment system can also be used.

—An active Android Auto device cannot be used as a media device in the Media main menu.

—It is not possible to use the Android Auto navigation at the same time as the internal navigation. The last route guidance to be

started terminates the previous active route guidance.

—The instrument cluster display shows information about the telephone mode.

—Depending on the Infotainment system and navigation app you are using, turning instructions may be shown on the instrument

cluster display.

—You can accept or reject incoming calls or end a telephone call via the multifunction steering wheel.

Voice assistant

The “voice assistant” function is available depending on the vehicle equipment.

1. Briefly tap

long-tap

to start the voice assistant of the Infotainment system.

to start the IDA voice assistant of the connected smartphone.

Mobile online services, referred to below as online services, allow you to connect your vehicle to the internet. This allows you to extend

the scope of various vehicle functions with online functionalities, e.g. receive real-time data for navigation. The general availability of

online services is country-dependent. You can find out whether online services are offered in your country from your authorised

Volkswagen repairer. A description of all available online services and further information on registration and help can be found on the

internet at:

https://connect.volkswagen.com

You can find the myVolkswagen customer area on the internet at:

https://www.myvolkswagen.net/start/en.html

Online services can be activated only after concluding a contract with Volkswagen AG for use of the online services, whereby this may

be subject to a charge. Mobile online services are subject to a country-dependent restriction of the contract term.

The provision and availability of mobile online services can vary from country to country and depend on the vehicle and vehicle

equipment. For further information, refer to the Terms and Conditions for the mobile online services.

In areas with insufficient mobile phone and GPS reception, no emergency calls and phone calls can be made and no data can

be transmitted.

Observe the warnings .

Volkswagen is not responsible for damage to the vehicle caused by poor-quality or faulty third-party apps, inadequate

programming of third-party apps, insufficient network strength, data loss, misuse of mobile devices, or malware on data

media, computers, tablets and mobile telephones.

An overview of the online services activated for you is available in the Infotainment system in the Privacy settings and services

(→ Privacy settings) menu, on the internet in the myVolkswagen customer area, or in the Volkswagen app, referred to below as

app.

Execution of mobile online services using the app can consume data and cause costs. The transmission speed will be reduced if the

contractually agreed data volume is exceeded, and this can cause delays in execution of the mobile online services.

Registering for mobile online services

To use the mobile online services in the vehicle, you must carry out the following steps:

1. Create a Volkswagen ID (→ Volkswagen ID).

2. Create a new user (→ Manage users).

3. Become the primary user (→ Manage users) and carry out the Volkswagen Ident process if necessary in order to use security-

relevant online services (→ Volkswagen Ident process).

Valid in EU countries where the General Data Protection Regulation of the European Union is effective:

When using the services, information about the vehicle is transmitted and processed online. This data can also indirectly provide

information about the respective driver, e.g. about driving behaviour. You can find the Privacy Policy for use of the Volkswagen mobile

online services in the app overview in the Infotainment system under Legal information.

To ensure that the information under Legal information is up to date, the vehicle must not be permanently in offline mode.

Otherwise, the information cannot be updated. If the information is out of date, you will be informed of this via a pop-up.

Permanent transfer of the vehicle

If the vehicle has been purchased as a used vehicle or handed over to you by another person for permanent use, mobile online services

may already be activated and the previous user may still have the possibility to view collected data and control certain vehicle

functions via mobile online services.

In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user. In this case, you must first

reset the Infotainment system to the factory settings and then register yourself as the primary user for the vehicle.

In order to be able to use the full scope of the online services, the following prerequisites must be met.

The hardware for use of the online services was also ordered for the vehicle and has been installed at the factory.

The vehicle and user are located in the area covered by the services.

Data transmission is possible without restrictions at the location of the user and vehicle.

The mobile device is compatible with the app.

The privacy settings in the Infotainment system permit data transmission for the online services.

The settings in the mobile device permit data transmission for the mobile online services.

A personal user account, Volkswagen ID, has been set up (→ Volkswagen ID).

There is a valid contract with Volkswagen AG for use of the online services.

A vehicle has been added to the user account (→ Virtual vehicle).

Neither the online connectivity unit nor individual online services are deactivated or decommissioned.

WARNING

Using apps, services and functions while the vehicle is in motion can distract you from the road. Serious accidents and fatal injuries

can occur if the driver is distracted.

● Drive with your full attention and with responsibility.

WARNING

Using services without due care or unsupervised can result in the serious injury or even death of people in and around the vehicle, for

example if they are locked inside the vehicle unintentionally.

● Always carry out the services carefully and responsibly.

The vehicle added in the user account must first be driven for a few kilometres before individual services can record, transmit

and display correct data.

Do not pass on your access data, your password and the S-PIN and keep them in a safe place so that they cannot be accessed

or viewed by other persons.

Change your password at regular intervals.

Even when the prerequisites for using the services are met, the provision of the online services can be impaired or interrupted due to

factors that are beyond the control of Volkswagen. Such factors include in particular:

—Maintenance, repairs, deactivations, updates and technical changes to your service provider’s telecommunication systems, satellites,

servers and databases.

—Change in the mobile communications standard for the transmission of mobile data by telecommunications providers, e.g. from LTE

or UMTS to EDGE or GPRS.

—An existing mobile telecommunications standard has been switched off by the telecommunications provider.

—Disturbance, interference or interruption of mobile and GPS reception, e.g. due to high speeds, weather, landscape, interfering

devices or intensive use of the mobile network in the relevant cells.

—If your current location is in an area with no or insufficient mobile communications and GPS reception. This can also include tunnels,

streets with tall buildings, garages, multi-storey car parks, underpasses, mountains and valleys.

—Restricted availability, completeness or correctness of information provided by third parties, e.g. maps.

—Countries, states and regions where mobile online services are not available.

The following services can also be used if the vehicle is not added to a user account.

This is the maximum possible range of functions. Not all services are available in all vehicles and countries.

— Information Call.

Depending on the model, the vehicle may have to be added to a user account in order to use the “Information Call” service.

—Emergency Call Service .

—eCall Emergency System .

—Breakdown Call without transmission of vehicle data.

Depending on the model, the vehicle may have to be added to a user account in order to use the “Breakdown Call” service.

The Emergency Call Service is available independently of logging into the Infotainment system.

In Europe, further information is available on the internet and on the Volkswagen website.

The Volkswagen ID provides personal access to the digital world of Volkswagen. The Volkswagen ID enables you to log into

Volkswagen apps and websites.

You need a Volkswagen ID in order to use the services. You can register for the Volkswagen ID via myVolkswagen or via the Volkswagen

app, referred to below as app.

Registering via myVolkswagen

1. Open www.myvolkswagen.net.

2. Create a user account in the Login or register area.

3. Follow the instructions on the screen.

Registering via the app

1. Install the app.

2. Follow the instructions in the app.

You can change or delete your user and login data. Any changes to your login details will simultaneously also apply to the all other

Volkswagen systems that use the Volkswagen ID.

Changing user data via myVolkswagen

1. In the myVolkswagen customer area, open Profile & settings and open one of the following areas:

—Volkswagen ID.

—Privacy settings and consents.

2. Click on Volkswagen ID Adapt data.

3. Change and save the user data.

4. If necessary, adapt and save the information in the Privacy settings and consents area.

Deleting user data via myVolkswagen

1. In the myVolkswagen customer area, click on Profile & settings Volkswagen ID Delete data.

Your data will be deleted. Your Volkswagen ID will not be deleted.

The identity of the primary user must be confirmed in order to use security-relevant services. You can provide proof of identity either

personally at an authorised Volkswagen repairer or through Volkswagen Ident directly in the Volkswagen app.

1. When a message about the identity check is displayed upon using a security-relevant service for the first time, observe the

information and tap Start.

2. Have your identity document ready.

3. Follow the instructions on the screen.

A message confirms that the identity check has been performed successfully.

After you have set up your Volkswagen ID and thus created your user account, you must add your vehicle to your user account by

entering the 17-character vehicle identification number. You will be prompted to do so when creating your user account. As soon as

your vehicle has been added to your user account, you can activate mobile online services. In order to activate some services, you

must be logged into the vehicle with your user account.

Adding vehicles

You can add vehicles either via myVolkswagen or the app. Log in with your user account and follow the instructions in the

corresponding area.

If you add the vehicle to your user account, the user account is not automatically also created in the vehicle. To do this, you

must log in as a new user in the Infotainment system of your vehicle .

If you wish to verify yourself as the primary user for the vehicle, please refer to the chapter on the primary user (→ Manage

users).

Removing a vehicle via the app or myVolkswagen

If you are logged in as a user in your vehicle and delete this vehicle via the app or myVolkswagen, the user will also be deleted

from this vehicle. If you remove the vehicle with which you are logged in as the primary user in your vehicle, this is equivalent

to resetting the user management to the factory settings. All users will be deleted in the vehicle and will lose the rights

assigned to their respective role to use mobile online services. The vehicle must be in online mode in order to completely

remove the link between the vehicle and the Volkswagen ID.

1. Open the vehicle overview and tap Delete vehicle or Remove vehicle.

Input of the security PIN (S-PIN) is requested in addition to the password as part of user authentication and acts as a second security

level to protect security-relevant services from unauthorised access.

The S-PIN is a multi-digit number sequence that can be freely selected during the registration process for mobile online services.

When creating the S-PIN, avoid easy-to-guess number sequences and generally known birthday dates. You must treat the S-PIN as

strictly confidential. For security reasons, you should change the S-PIN if the S-PIN is disclosed to a third party.

Setting the S-PIN via myVolkswagen and via the app

—When adding your vehicle to the user account, you will be prompted to set the S-PIN.

The S-PIN should consist of four non-identical digits that are not sequential in either ascending or descending order.

Changing the S-PIN via myVolkswagen and via the app

To change the S-PIN, you must enter and confirm both the previous and new S-PIN.

—In myVolkswagen, you can change the S-PIN under Mobile online services settings.

Please note that it is only possible to change the S-PIN in myVolkswagen if your vehicle is listed under My vehicles & products, you

are logged into the vehicle and your vehicle is in online mode.

—In the app, you can change the S-PIN in your user profile.

If you enter the S-PIN incorrectly several times, the input field will be blocked for a certain period.

Various information sources are available to get help on the functions or operation of individual services.

Help via myVolkswagen or the app

Depending on country, information on registration, individual services and frequently asked questions (FAQ) is available in the Help &

Contact area under Help for apps and digital services.

Depending on country and equipment, it is possible to create user accounts for different vehicle users in your vehicle. This allows

personalised vehicle settings, e.g. for the air conditioning system, to be saved in a user account.

User login after switching on the ignition

If user accounts have been created in the vehicle, a welcome menu opens when the ignition is switched on. The vehicle user can then

either log in or change the user. If the user account has been protected with an S-PIN, the S-PIN must be entered in order to log in.

You can activate the option Save S-PIN so that you are no longer asked to enter your S-PIN for user account selection. However,

remember that third parties can then access your personal data.

The settings stored in the user profile will be loaded in the vehicle as soon as a user has logged in.

Automatic assignment of a user account to the vehicle key

If a vehicle user logs into the vehicle with their user account, the vehicle key that is active in the vehicle will be automatically assigned

to their user account. When the vehicle is opened with an assigned vehicle key, the user account assigned to the vehicle key is offered

for selection in the welcome menu. If the user account is changed, the new active user account will be assigned to the vehicle key

active in the vehicle.

Automatic assignment of the vehicle key to the user account can be deactivated under Users

Assign vehicle key automatically.

Opening user management

1. After switching on the ignition, tap Change user in the welcome menu.

tap MENU Users.

Description of user roles

Primary user

—The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary authorisation to use the

vehicle, such as a lessee or company car driver. The primary user has unrestricted rights and can assign additional rights to other

users of the vehicle by inviting them as secondary users. If a new primary user legitimises themselves for the vehicle, the previous

primary user will automatically lose their primary user role.

Secondary user

—The “Secondary user” user role is intended for users who also use the vehicle regularly. Secondary users derive their role from the

primary user and must be invited for the vehicle by the primary user. The primary user can delete secondary users at any time.

Guest users

—The “Guest user” user role is intended for users who use a vehicle occasionally or only once. Guest users can log in themselves in

every vehicle with service capability and involvement of the primary user is not necessary. Every vehicle user can delete the guest

user in the vehicle at any time. The guest user has only restricted access to certain services.

Anonymous guest

—The “Anonymous guest” user role is a non person-specific account that exists locally in the vehicle and cannot be synchronised with

the server. The “Anonymous guest” user role is intended for anonymous guests. These are persons who have access to the vehicle

but do not log in. This account exists only once in vehicles with online personalisation and cannot be deleted. If the “Anonymous

guest” user role is activated in the vehicle, all users logged into the vehicle will be logged out temporarily.

To create a new user in the vehicle, you must create a Volkswagen ID in the app on the mobile telephone or online via myVolkswagen.

Users have not yet been created in the vehicle

1. Switch on the ignition.

2. Tap Login.

The login menu is opened.

3. If no Volkswagen ID has been created yet, tap Register.

4. If a Volkswagen ID has already been created, enter the e-mail address and password and confirm with Login.

tap Login to log in using the QR Code®.

In the top menu bar, it is possible to switch at any time between login with QR Code® and login with e-mail and password.

To return to the previous menu, tap Cancel or X.

5. Follow the instructions on the Infotainment system.

The user is displayed in the user management area as soon as login has been completed successfully.

Users already exist in the vehicle

1. Switch on the ignition.

2. Tap Change users New user.

open the app overview and tap Users Other New user.

The login menu is opened.

3. If no Volkswagen ID has been created yet, tap Register.

4. If a Volkswagen ID has already been created, enter the e-mail address and password and confirm with Login.

tap Login to log in using the QR Code®.

In the top menu bar, it is possible to switch at any time between login with QR Code® and login with e-mail address and

password.

To return to the previous menu, tap Cancel or X.

5. Follow the instructions on the Infotainment system.

The user is displayed in the user management area as soon as login has been completed successfully.

The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary authorisation to use the

vehicle (e.g. a lessee or company car driver). There is only one primary user per vehicle.

For verification as the primary user, you need either the two vehicle keys of your vehicle or the registration code, depending on

equipment, and also a valid contract for use of the mobile online services. If you have not yet concluded a contract for use of

the online services, you can conclude this contract during the process for verification as the primary user. You need the

Volkswagen app for this.

Becoming the primary user by means of the 2-key method

1. Open the Become primary user menu:

—If there is not yet a primary user assigned in the vehicle, you will be asked whether you want to become the primary user when

the first user is created. If you want to become the primary user, tap Become primary user.

—If a primary user already exists, but another user is to be the primary user, tap Users

2. Press on the first vehicle key.

Become primary user.

3. Press on the second vehicle key.

After the Infotainment system has processed the wireless signals, you are then the primary user of the vehicle.

Becoming the primary user by means of registration code

A registration code will be displayed automatically after ordering the services.

The registration code is valid for 14 days. After this period has elapsed, you will need to request a new registration code via the

myVolkswagen customer area.

In the Overview for my vehicle area, the registration code is displayed below the vehicle for all vehicles that have not been fully

activated. Select Finish activation to continue the activation process.

1. Take the registration code with you to the added vehicle.

2. Unlock the vehicle.

3. Switch on the ignition and leave it switched on until activation has been completed successfully.

4. Tap the Registration function button in the VW Connect (mobile online services) area on the switched-on Infotainment system.

5. Enter the registration code, confirm, and wait until successful activation is confirmed in the Infotainment system.

Inviting secondary users via myVolkswagen

After successful registration and verification as the primary user, you can assign rights to other vehicle users.

1. Open the Vehicle users Manage users area.

2. Click Invite as secondary user next to the user you want to invite as a secondary user.

The invited person receives a notification in the app that they have been invited as a secondary user. You can activate the services

for this person as soon as they accept the invitation.

3. You can withdraw invitations again if necessary in the Manage users area.

Your user account is protected by your personal password and your S-PIN. The password and S-PIN can be changed using the app or

online via myVolkswagen.

You can protect your user profile to prevent undesired changes being made to the vehicle and privacy settings by activating the S-PIN.

Login is then possible only after entering the S-PIN. If you protect your user profile by means of an S-PIN, you must enter your S-PIN

each time before starting a journey.

1. Tap Users

Protect user profile.

2. Activate Protect user profile.

Every vehicle user can delete every user profile in the vehicle. In this case, only the user profile is deleted from the user management,

but not the Volkswagen ID and data linked to the Volkswagen ID. If you also want to remove the link with the Volkswagen ID, the

vehicle must be in online mode.

Deleting the primary user

The primary user can be deleted in four different ways:

1. Reset the Infotainment system to the factory settings.

—All users and vehicle settings will be deleted.

—All users lose the rights for the mobile online services assigned to the respective role.

2. Delete the user profile of the primary user.

—The primary user will be deleted. All other users continue to exist in the vehicle.

The rights assigned to the respective role are still available to all users.

3. Delete the user profile of the primary user and revoke their rights.

—The primary user will be deleted. All other users continue to exist in the vehicle.

The rights assigned to the respective role are no longer available to all users.

4. Verify as new primary user.

—The previous primary user and all other users will be deleted. The previous primary user loses their rights for the mobile online

services.

—The rights assigned to the respective role are no longer available to all other users.

Deleting the primary user by resetting the Infotainment system to the factory settings

1. Set privacy settings to “Share my position” mode or “Online”.

2. Reset the Infotainment system to the factory settings (→ First steps in the Infotainment system).

If a different privacy setting is chosen, the primary user may still be present on the server.

Deleting the user profile of the primary user

1. Tap Users

Delete users.

A menu opens with all the users that are logged into the vehicle.

2. Tap next to the user profile of the primary user.

3. Confirm the confirmation prompt with Delete.

The current user profile of the primary user is deleted from the vehicle. The rights to use mobile online services to their full

extent and to manage the roles of other users are retained. All other users remain present in the vehicle and retain their assigned

role and thus also the rights to use the mobile online services as secondary users.

Giving back rights as primary user

1. Tap Users

Delete users.

A menu opens with all the users that are logged into the vehicle.

2. Tap next to the user profile of the primary user.

3. Confirm the confirmation prompt with Give back rights.

The user profile of the primary user is deleted from the vehicle. You lose your rights to use mobile online services as the primary

user. The secondary users thus also lose their rights to use mobile online services as secondary users, even if the users are still

present in the vehicle.

Becoming the primary user

The previous primary user is deleted from the vehicle after verification of a new primary user.

Deleting a user

Every vehicle user can delete a user from the vehicle. However, the deleted user keeps their Volkswagen ID.

1. Tap Users

Delete users.

A menu opens with all the users that are logged into the vehicle.

2. Tap next to the user that is to be deleted.

3. Confirm the confirmation prompt with Delete.

The user is deleted.

Deleting a user profile

The logged-in vehicle user can delete their own user account and then use the vehicle as an anonymous guest. The deleted user still

keeps their Volkswagen ID and their rights. If the primary user wants to delete their own user account, they can either delete only their

user account of give back the rights as primary user. In this case, all other users in the vehicle are kept. Volkswagen recommends

resetting the vehicle to the factory settings in the event of a change in owner or if the vehicle is permanently handed over to third

parties.

1. Tap Users

Delete user profile.

2. Confirm the confirmation prompt with Delete.

The logged-in user is deleted. The “Anonymous guest” user account is activated.

Where is my user account?

If you have previously created a user account in the vehicle and it is no longer visible in the user management area, it is possible that it

has been deleted. Log into the vehicle again (→ Manage users).

I have forgotten my S-PIN

If you have forgotten your S-PIN, you can have it reset again under myVolkswagen or in the app.

Using the “Privacy settings” function, it is possible to allow or prevent data transfer between the vehicle and internet in several

levels.

The “Privacy settings” function depends on the vehicle equipment and is not available with all Infotainment systems.

Please note that every vehicle user can adjust individual settings in the “Privacy settings” function. These settings may be different

from those preferred by the vehicle keeper.

If data transfer is restricted, online vehicle functions such as updates cannot be executed.

Data transfer by mobile devices and communication by these devices with the vehicle or legally required services, e.g. the

legally required eCall Emergency System, cannot be blocked or deactivated by the settings made in the “Privacy settings”

function.

The restrictions also apply to new online vehicle functions that are provided for the vehicle in future.

Connection to the Internet

The following symbols display the status of the privacy function individually or together in the Infotainment system.

In order to permit or prevent data transmission, activate a status in the Infotainment system.

Offline mode:

Your vehicle is offline. The online services are not available.

Online mode:

Your vehicle can transmit and receive data for activated online services.

Privacy settings display

Offline mode.

—All online services are deactivated and do not send any data.

All tracking services are deactivated.

—The eSIM card is deactivated.

All vehicle functions that require an online connection via the eSIM card are deactivated.

—It is not possible to update information and data stored in the control units, e.g. emergency call numbers, when in offline

mode. Out-of-date information and data can restrict functions and services or mean that they are not available.

“No position data” mode.

—The current position of the vehicle is not transmitted.

All tracking services are deactivated.

—The eSIM card remains activated.

All vehicle functions that require an online connection via the eSIM card are activated.

“Use my position” mode.

—Information on the current position of the vehicle is not provided to other persons.

All tracking services are deactivated.

—The eSIM card remains activated.

All vehicle functions that require an online connection via the eSIM card are activated.

“Share my position” mode.

—All online services can transmit and receive data without restriction.

All tracking services are activated.

The primary and secondary users can access the vehicle’s positioning data online at myVolkswagen or via the app.

—The eSIM card is activated.

All vehicle functions that require an online connection via the eSIM card are activated.

Legally required services cannot be deactivated and still transmit data, e.g. the legally required eCall Emergency System.

Making privacy settings

1. Switch on the ignition.

The set mode of the “Privacy settings” function is shown in the top display bar of the Infotainment system.

2. Tap MENU Users

Privacy settings and services.

3. Select the desired mode.

The following are possible in the Manage services area of the Infotainment system:

—Checking which services are currently available in the vehicle.

—Displaying number of activated and deactivated services.

—Activating or deactivating individual services.

Further information:

https://connect.volkswagen.com

Opening service management

1. Tap MENU Users

Privacy settings and services.

If you deactivate all services individually, the control unit with embedded eSIM card can still transmit data.

Settings

The services can be activated and deactivated individually. To do this, open the drop-down list for the service and make the

corresponding selection.

If data transmission is restricted by the “privacy settings” function, it is not possible to activate or deactivate services individually.

The setting options are country-dependent and are not available in all vehicle models.

1. Open service management.

2. Tap Show services.

3. Select the desired setting.

All

Overview of services available in the vehicle.

Activate

Activate one or more services.

Deactivate

Deactivate one or more services.

Deactivating services

The following functions are available for deactivating and activating the services:

—Central deactivation and activation via the Infotainment system (→ Privacy settings).

—Individual deactivation and deactivation via myVolkswagen or in the app.

The respective services can be run again only after the corresponding deactivation is cancelled.

Some online services can be activated or deactivated only together, even if they are listed separately in the individual menu.

Legally required services and their data transmissions cannot be switched off and cannot be deactivated, e.g. “eCall Emergency

System”.

The personalisation function allows personalised vehicle settings, e.g. for the air conditioning system, to be saved in a user account.

User identification takes place when logging into the Infotainment system. Changes to the settings are assigned to the user account

active in the vehicle and are automatically saved online in the user account via an existing internet connection.

Opening the configuration wizard for personalised vehicle settings

1. Tap MENU

Configuration wizard.

The vehicle functions that can be configured depend on the equipment level. Some personalisable functions are not stored online, but

are only assigned to the user account locally in the vehicle.

Not all vehicle functions are available in all vehicles and countries.

The following functions can be personalised:

—Ambient settings.

—Selected settings of driver assist systems.

—Settings for switch-on times for dipped beam and convenience turn signal.

— Air conditioning system settings.

—Wiper settings.

—Settings for single door unlocking, convenience opening and windows.

—Driving profile selection.

—Multifunction display and selection of displays in the instrument cluster.

Depending on equipment and country, the vehicle has an online personalisation function. With online personalisation, vehicle settings

changed in the vehicle are automatically assigned to the active user account and are stored online on a cyclical basis. The vehicle

settings are also automatically synchronised with the data stored online in the following situations when an Internet connection has

been established:

—When the ignition and Infotainment system are switched on: synchronises all user accounts stored in the vehicle that have recently

been used.

—When switching to another user account: synchronises the newly activated user account and the user account that has now been

deactivated.

—At the end of the journey and when the ignition is switched off: synchronises the last active user account.

You can also start the synchronisation manually in the user management menu, for example if automatic synchronisation fails when

logging in. Synchronisation cannot take place automatically if the online status of the vehicle is impaired, e.g. in underground garages,

or if you have activated offline mode.

If an inactive user account is active in another vehicle and settings are synchronised from there, these settings are also

transferred to your vehicle and assigned to the corresponding user account.

The In-Car Shop offers you the possibility of renewing or purchasing the following online services or functions directly in the vehicle.

— Activate additional functions for your vehicle (upgrades) .

—Extend the contract term of online services.

—Purchase and download apps, update the apps purchased in the In-Car Shop and delete the apps again.

—Depending on country and equipment: purchase data plans.

In addition, you can select the country and the language for the In-Car Shop under

vary depending on selected country.

. The products offered and their availability

App update

There are two different procedures for an app update.

—The apps purchased in the In-Car Shop are updated in the In-Car Shop. You will be notified when an app update is available. You

must log in as the primary user in order to carry out the app update.

—If an app update is available for other apps, you will be notified and can carry out the app update without opening the In-Car Shop.

These app updates can be carried out by every vehicle user.

With Upgrades, the vehicle can be permanently or temporarily extended by new functions.

Functions

Depending on the vehicle model, you can permanently or temporarily activate convenience and Infotainment system functions and

also driver assist systems for a fee.

Activation of functions depends on the country and vehicle.

Some Infotainment systems contain a list of activated functions.

Activated functions are not linked to the duration of the user account.

Inform the user or buyer about permanently activated and time-limited functions when renting or selling the vehicle.

WARNING

Activating functions while the vehicle is in motion can distract you from the road. Serious accidents and fatal injuries can occur if the

driver is distracted.

● Only activate functions when the vehicle is stationary.

● Drive with your full attention and with responsibility.

If the required hardware for the respective activatable function is not available in the vehicle, it can be retrofitted in some

cases by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

If the required software for the activatable function is not available in the vehicle, the software can be retrofitted . Retrofitting

may be subject to charge, depending on the type of software.

Status of the function

Function activated.

Function faulty or temporarily not available.

You can view the contract term of the respective function in the Volkswagen Connect Shop in the myVolkswagen customer

area or, depending on the equipment, in the Infotainment system under

Privacy settings and services.

Before starting the engine again, read the message in the Infotainment system about the completed activation. Observe the

instructions if activation was not successful.

Prerequisites

A suitable Infotainment system is installed in the vehicle.

The hardware in the vehicle is compatible and offers the required performance.

A valid contract for use of the services exists between you and Volkswagen AG.

The vehicle is assigned to your user account.

You have the “primary user” role for the vehicle (→ Manage users).

Sufficient mobile reception is available at the current location of the vehicle.

The electrical system in the vehicle is ready for use.

The 12-volt vehicle battery is appropriately charged.

The factory-fitted control unit with integrated eSIM card is present.

Viewing functions

1. Tap HOME or MENU Users

.

2. Open the Privacy settings and services menu.

All available functions for the vehicle can also be viewed in the In-Car Shop in the Infotainment system.

The primary user can activate the available functions for the vehicle in the In-Car Shop of the Infotainment system or in the

Volkswagen Connect shop.

Activating functions

Do not drive the vehicle during activation.

All features on demand for the vehicle are displayed in the In-Car Shop of the Infotainment system.

1. To open the In-Car Shop of the Infotainment system, tap HOME

.

2. Tap the function in the In-Car Shop and follow the instructions in the Infotainment system.

Follow the instructions in the Infotainment system during and after activation.

After successful activation, some functions require you to park the vehicle for around 10 minutes.

1. Switch off the engine and, depending on equipment, switch on the electronic parking brake or apply the handbrake.

2. Close the bonnet, boot lid, all windows and all doors.

3. Make sure that all vehicle occupants get out and that no animals are left behind in the vehicle.

4. Take all vehicle keys with you and get out of the vehicle.

5. Lock the vehicle and remove the vehicle keys from the detection range of the vehicle.

If you have the “primary user” role for the vehicle (→ Manage users), you can also view activated functions in the app.

Where can I obtain functions?

Functions are available from a web shop accessible via your user account.

Depending on the vehicle equipment, functions can also be activated directly via the Infotainment system in the In-Car shop.

Are there any function restrictions during activation?

The function is not available during activation.

Where is successful activation shown?

Successful activation is displayed in the Infotainment system.

When will the activated function be available?

Depending on the activated function, the function is either available immediately or after switching the ignition back on.

Volkswagen Connect for Your Volkswagen T-Roc SUV First Generation (2017-2025)

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