—App-Connect.
—Wi-Fi® hotspot.
—NFC radio technology.
—Bluetooth® interface.
—USB port.
—SD card slot.
The type and number of connectivity components present in your vehicle depend on the equipment and country.
Software and security mechanisms
The software and security mechanisms in the vehicle are subject to ongoing development. Like with computers or the operating
systems of mobile telephones, the software and security mechanisms in the vehicle may also be updated at irregular intervals.
Updates improve the security, stability and running speeds of the vehicle systems. An update is a preventive measure to optimise
functionality and protect against malware, for example.
The software of vehicle control units is updated with an update.
There are two options for updating your vehicle, depending on vehicle and country:
—Updates by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.
—Update via an over-the-air update.
WARNING
Malware can access data and information that are stored in control units, in the Infotainment system and on connected or paired
mobile telephones. In spite of integrated security mechanisms and regularly performed over-the-air updates, malware can still
damage or cause malfunctions of the control units and vehicle. Damage to and malfunctions of the control units and vehicle can also
occur if you connect mobile devices to the vehicle that are infected with malware. The damage may mean complete loss of the data,
and malfunctions can lead to serious accidents and fatal injuries.
● If the vehicle functions or reacts differently than normal, reduce speed in a controlled manner and contact a suitably qualified
workshop.
● After updates are made available, carry them out as quickly as possible or have them installed by a suitably qualified workshop.
● Protect mobile devices by means of a suitable anti-virus program and generally known precautionary measures. Regularly update
the appropriate anti-virus program with the updates from the respective provider.
Minimising risks
You too can reduce the risk of unauthorised access to vehicle systems and functions:
—Use only data media, Bluetooth devices and mobile telephones in the vehicle than do not contain manipulated data or malware.
—Have updates that are made available by Volkswagen carried out by a suitably qualified workshop as soon as possible after they are
made available. Volkswagen recommends using an authorised Volkswagen repairer. If it is possible for you to perform over-the-air
updates for your vehicle and in your country, carry out updates that are made available by Volkswagen immediately. If the driver
repeatedly rejects the over-the-air update, it is then necessary to visit a suitably qualified workshop. Volkswagen recommends using
an authorised Volkswagen repairer.
—Have the vehicle serviced, repaired and maintained only by a suitably qualified workshop. Volkswagen recommends using an
authorised Volkswagen repairer.
Over-the-air updates allow you to always keep your vehicle up-to-date, for example in order to optimise the vehicle functions and for
protection against malware.
Over-the-air updates and app updates
Two types of updates are offered to you in your vehicle: over-the-air updates and app updates.
The over-the-air updates are comprehensive updates and update the vehicle’s entire control software. Over-the-air updates are
available to you only after you have concluded a contract with Volkswagen AG for use of the online services.
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