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Volkswagen Connect -> User management for Your Volkswagen T-Roc SUV First Generation (2017-2025)

After you have set up your Volkswagen ID and thus created your user account, you must add your vehicle to your user account by  
entering the 17-character vehicle identification number. You will be prompted to do so when creating your user account. As soon as  
your vehicle has been added to your user account, you can activate mobile online services. In order to activate some services, you  
must be logged into the vehicle with your user account.  
Adding vehicles  
You can add vehicles either via myVolkswagen or the app. Log in with your user account and follow the instructions in the  
corresponding area.  
If you add the vehicle to your user account, the user account is not automatically also created in the vehicle. To do this, you  
must log in as a new user in the Infotainment system of your vehicle .  
If you wish to verify yourself as the primary user for the vehicle, please refer to the chapter on the primary user (→ Manage  
users).  
Removing a vehicle via the app or myVolkswagen  
If you are logged in as a user in your vehicle and delete this vehicle via the app or myVolkswagen, the user will also be deleted  
from this vehicle. If you remove the vehicle with which you are logged in as the primary user in your vehicle, this is equivalent  
to resetting the user management to the factory settings. All users will be deleted in the vehicle and will lose the rights  
assigned to their respective role to use mobile online services. The vehicle must be in online mode in order to completely  
remove the link between the vehicle and the Volkswagen ID.  
1. Open the vehicle overview and tap Delete vehicle or Remove vehicle.  
Input of the security PIN (S-PIN) is requested in addition to the password as part of user authentication and acts as a second security  
level to protect security-relevant services from unauthorised access.  
The S-PIN is a multi-digit number sequence that can be freely selected during the registration process for mobile online services.  
When creating the S-PIN, avoid easy-to-guess number sequences and generally known birthday dates. You must treat the S-PIN as  
strictly confidential. For security reasons, you should change the S-PIN if the S-PIN is disclosed to a third party.  
Setting the S-PIN via myVolkswagen and via the app  
When adding your vehicle to the user account, you will be prompted to set the S-PIN.  
The S-PIN should consist of four non-identical digits that are not sequential in either ascending or descending order.  
Changing the S-PIN via myVolkswagen and via the app  
To change the S-PIN, you must enter and confirm both the previous and new S-PIN.  
In myVolkswagen, you can change the S-PIN under Mobile online services settings.  
Please note that it is only possible to change the S-PIN in myVolkswagen if your vehicle is listed under My vehicles & products, you  
are logged into the vehicle and your vehicle is in online mode.  
In the app, you can change the S-PIN in your user profile.  
If you enter the S-PIN incorrectly several times, the input field will be blocked for a certain period.  
Various information sources are available to get help on the functions or operation of individual services.  
Help via myVolkswagen or the app  
Depending on country, information on registration, individual services and frequently asked questions (FAQ) is available in the Help &  
Contact area under Help for apps and digital services.  
Depending on country and equipment, it is possible to create user accounts for different vehicle users in your vehicle. This allows  
personalised vehicle settings, e.g. for the air conditioning system, to be saved in a user account.  
User login after switching on the ignition  
If user accounts have been created in the vehicle, a welcome menu opens when the ignition is switched on. The vehicle user can then  
either log in or change the user. If the user account has been protected with an S-PIN, the S-PIN must be entered in order to log in.  
You can activate the option Save S-PIN so that you are no longer asked to enter your S-PIN for user account selection. However,  
remember that third parties can then access your personal data.  
The settings stored in the user profile will be loaded in the vehicle as soon as a user has logged in.  
Automatic assignment of a user account to the vehicle key  
If a vehicle user logs into the vehicle with their user account, the vehicle key that is active in the vehicle will be automatically assigned  
to their user account. When the vehicle is opened with an assigned vehicle key, the user account assigned to the vehicle key is offered  
for selection in the welcome menu. If the user account is changed, the new active user account will be assigned to the vehicle key  
active in the vehicle.  
Automatic assignment of the vehicle key to the user account can be deactivated under Users  
Assign vehicle key automatically.  
Opening user management  
1. After switching on the ignition, tap Change user in the welcome menu.  
tap MENU Users.  
Description of user roles  
Primary user  
The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary authorisation to use the  
vehicle, such as a lessee or company car driver. The primary user has unrestricted rights and can assign additional rights to other  
users of the vehicle by inviting them as secondary users. If a new primary user legitimises themselves for the vehicle, the previous  
primary user will automatically lose their primary user role.  
Secondary user  
The “Secondary user” user role is intended for users who also use the vehicle regularly. Secondary users derive their role from the  
primary user and must be invited for the vehicle by the primary user. The primary user can delete secondary users at any time.  
Guest users  
The “Guest user” user role is intended for users who use a vehicle occasionally or only once. Guest users can log in themselves in  
every vehicle with service capability and involvement of the primary user is not necessary. Every vehicle user can delete the guest  
user in the vehicle at any time. The guest user has only restricted access to certain services.  
Anonymous guest  
The “Anonymous guest” user role is a non person-specific account that exists locally in the vehicle and cannot be synchronised with  
the server. The “Anonymous guest” user role is intended for anonymous guests. These are persons who have access to the vehicle  
but do not log in. This account exists only once in vehicles with online personalisation and cannot be deleted. If the “Anonymous  
guest” user role is activated in the vehicle, all users logged into the vehicle will be logged out temporarily.  
To create a new user in the vehicle, you must create a Volkswagen ID in the app on the mobile telephone or online via myVolkswagen.  
Users have not yet been created in the vehicle  
1. Switch on the ignition.  
2. Tap Login.  
The login menu is opened.  
3. If no Volkswagen ID has been created yet, tap Register.  
4. If a Volkswagen ID has already been created, enter the e-mail address and password and confirm with Login.  
tap Login to log in using the QR Code®.  
In the top menu bar, it is possible to switch at any time between login with QR Code® and login with e-mail and password.  
To return to the previous menu, tap Cancel or X.  
5. Follow the instructions on the Infotainment system.  
The user is displayed in the user management area as soon as login has been completed successfully.  
Users already exist in the vehicle  
1. Switch on the ignition.  
2. Tap Change users New user.  
open the app overview and tap Users Other New user.  
The login menu is opened.  
3. If no Volkswagen ID has been created yet, tap Register.  
4. If a Volkswagen ID has already been created, enter the e-mail address and password and confirm with Login.  
tap Login to log in using the QR Code®.  
In the top menu bar, it is possible to switch at any time between login with QR Code® and login with e-mail address and  
password.  
To return to the previous menu, tap Cancel or X.  
5. Follow the instructions on the Infotainment system.  
The user is displayed in the user management area as soon as login has been completed successfully.  
The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary authorisation to use the  
vehicle (e.g. a lessee or company car driver). There is only one primary user per vehicle.  
For verification as the primary user, you need either the two vehicle keys of your vehicle or the registration code, depending on  
equipment, and also a valid contract for use of the mobile online services. If you have not yet concluded a contract for use of  
the online services, you can conclude this contract during the process for verification as the primary user. You need the  
Volkswagen app for this.  
Becoming the primary user by means of the 2-key method  
1. Open the Become primary user menu:  
If there is not yet a primary user assigned in the vehicle, you will be asked whether you want to become the primary user when  
the first user is created. If you want to become the primary user, tap Become primary user.  
If a primary user already exists, but another user is to be the primary user, tap Users  
2. Press on the first vehicle key.  
Become primary user.  
3. Press on the second vehicle key.  
After the Infotainment system has processed the wireless signals, you are then the primary user of the vehicle.  
Becoming the primary user by means of registration code  
A registration code will be displayed automatically after ordering the services.  
The registration code is valid for 14 days. After this period has elapsed, you will need to request a new registration code via the  
myVolkswagen customer area.  
In the Overview for my vehicle area, the registration code is displayed below the vehicle for all vehicles that have not been fully  
activated. Select Finish activation to continue the activation process.  
1. Take the registration code with you to the added vehicle.  
2. Unlock the vehicle.  
3. Switch on the ignition and leave it switched on until activation has been completed successfully.  
4. Tap the Registration function button in the VW Connect (mobile online services) area on the switched-on Infotainment system.  
5. Enter the registration code, confirm, and wait until successful activation is confirmed in the Infotainment system.  
Inviting secondary users via myVolkswagen  
After successful registration and verification as the primary user, you can assign rights to other vehicle users.  
1. Open the Vehicle users Manage users area.  
2. Click Invite as secondary user next to the user you want to invite as a secondary user.  
The invited person receives a notification in the app that they have been invited as a secondary user. You can activate the services  
for this person as soon as they accept the invitation.  
3. You can withdraw invitations again if necessary in the Manage users area.  
Your user account is protected by your personal password and your S-PIN. The password and S-PIN can be changed using the app or  
online via myVolkswagen.  
You can protect your user profile to prevent undesired changes being made to the vehicle and privacy settings by activating the S-PIN.  
Login is then possible only after entering the S-PIN. If you protect your user profile by means of an S-PIN, you must enter your S-PIN  
each time before starting a journey.  
1. Tap Users  
Protect user profile.  
2. Activate Protect user profile.  
Every vehicle user can delete every user profile in the vehicle. In this case, only the user profile is deleted from the user management,  
but not the Volkswagen ID and data linked to the Volkswagen ID. If you also want to remove the link with the Volkswagen ID, the  
vehicle must be in online mode.  
Deleting the primary user  
The primary user can be deleted in four different ways:  
1. Reset the Infotainment system to the factory settings.  
All users and vehicle settings will be deleted.  
All users lose the rights for the mobile online services assigned to the respective role.  
2. Delete the user profile of the primary user.  
The primary user will be deleted. All other users continue to exist in the vehicle.  
The rights assigned to the respective role are still available to all users.  
3. Delete the user profile of the primary user and revoke their rights.  
The primary user will be deleted. All other users continue to exist in the vehicle.  
The rights assigned to the respective role are no longer available to all users.  
4. Verify as new primary user.  
The previous primary user and all other users will be deleted. The previous primary user loses their rights for the mobile online  
services.  
The rights assigned to the respective role are no longer available to all other users.  
Deleting the primary user by resetting the Infotainment system to the factory settings  
1. Set privacy settings to “Share my position” mode or “Online.  
2. Reset the Infotainment system to the factory settings (→ First steps in the Infotainment system).  
If a different privacy setting is chosen, the primary user may still be present on the server.  
Deleting the user profile of the primary user  
1. Tap Users  
Delete users.  
A menu opens with all the users that are logged into the vehicle.  
2. Tap next to the user profile of the primary user.  
3. Confirm the confirmation prompt with Delete.  
The current user profile of the primary user is deleted from the vehicle. The rights to use mobile online services to their full  
extent and to manage the roles of other users are retained. All other users remain present in the vehicle and retain their assigned  
role and thus also the rights to use the mobile online services as secondary users.  
Giving back rights as primary user  
1. Tap Users  
Delete users.  
A menu opens with all the users that are logged into the vehicle.  
2. Tap next to the user profile of the primary user.  
3. Confirm the confirmation prompt with Give back rights.  
The user profile of the primary user is deleted from the vehicle. You lose your rights to use mobile online services as the primary  
user. The secondary users thus also lose their rights to use mobile online services as secondary users, even if the users are still  
present in the vehicle.  
Becoming the primary user  
The previous primary user is deleted from the vehicle after verification of a new primary user.  
Deleting a user  
Every vehicle user can delete a user from the vehicle. However, the deleted user keeps their Volkswagen ID.  
1. Tap Users  
Delete users.  
A menu opens with all the users that are logged into the vehicle.  
2. Tap next to the user that is to be deleted.  
3. Confirm the confirmation prompt with Delete.  
The user is deleted.  
Deleting a user profile  
The logged-in vehicle user can delete their own user account and then use the vehicle as an anonymous guest. The deleted user still  
keeps their Volkswagen ID and their rights. If the primary user wants to delete their own user account, they can either delete only their  
user account of give back the rights as primary user. In this case, all other users in the vehicle are kept. Volkswagen recommends  
resetting the vehicle to the factory settings in the event of a change in owner or if the vehicle is permanently handed over to third  
parties.  
1. Tap Users  
Delete user profile.  
2. Confirm the confirmation prompt with Delete.  
The logged-in user is deleted. The “Anonymous guest” user account is activated.  
Where is my user account?  
If you have previously created a user account in the vehicle and it is no longer visible in the user management area, it is possible that it  
has been deleted. Log into the vehicle again (→ Manage users).  
I have forgotten my S-PIN  
If you have forgotten your S-PIN, you can have it reset again under myVolkswagen or in the app.