In spite of the integrated security mechanisms and regular system updates or Over-the-Air Updates, malware can cause
malfunctions in control modules and the vehicle. In the same way, connecting computers, data carriers or cell phones that
are infected with viruses can result in malfunctions in control modules and the vehicle. Malfunctions may cause serious
accidents and fatal injuries.
If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner.
Contact qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
NOTICE
Malware can access data and information stored in the control modules, in the Infotainment system, on connected data
carriers and in paired cell phones. This may result in a complete loss of data or damage control modules, the Infotainment
system, computers, data carriers or cell phones.
Carry out all pending Over-the-Air Updates as quickly as possible once they are made available, or allow system
updates to take place. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for
assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
Protect computers, data carriers and cell phones with a suitable antivirus program and by taking generally
recognized precautions. Regularly update the antivirus program using the supplied system updates or upgrades
provided by the vendor.
Minimizing risks
You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these
guidelines:
Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data or
malware.
Ensure that system updates provided by Volkswagen are carried out by an authorized Volkswagen dealer or authorized
Volkswagen Service Facility as soon as possible once they are made available. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility. If the option to perform an Over-the-Air Update
is available, depending on the vehicle and country, carry out all Over-the-Air Updates provided by Volkswagen
immediately. If the Over-the-Air Update is ignored multiple times by the driver, an authorized Volkswagen dealer or
authorized Volkswagen Service Facility must be contacted for assistance. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Only have the vehicle repaired and serviced by suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Over-the-Air Update
Introduction
Over-the-Air Updates enable us to
ensure that your vehicle is always kept
up to date, e.g. to protect against
malware and optimize functionality.
How can you tell that an Over-the-Air Update is pending?
A pending Over-the-Air Update is displayed in the Infotainment system.
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