Get Data transmission -> Over-the-Air Update Guide for Volkswagen Tiguan 4 Door Third Generation (2024-2025)

In spite of the integrated security mechanisms and regular system updates or Over-the-Air Updates, malware can cause

malfunctions in control modules and the vehicle. In the same way, connecting computers, data carriers or cell phones that

are infected with viruses can result in malfunctions in control modules and the vehicle. Malfunctions may cause serious

accidents and fatal injuries.

If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner.

Contact qualiﬁed professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

NOTICE

Malware can access data and information stored in the control modules, in the Infotainment system, on connected data

carriers and in paired cell phones. This may result in a complete loss of data or damage control modules, the Infotainment

system, computers, data carriers or cell phones.

Carry out all pending Over-the-Air Updates as quickly as possible once they are made available, or allow system

updates to take place. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for

assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen

Service Facility.

Protect computers, data carriers and cell phones with a suitable antivirus program and by taking generally

recognized precautions. Regularly update the antivirus program using the supplied system updates or upgrades

provided by the vendor.

Minimizing risks

You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these

guidelines:

Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data or

malware.

Ensure that system updates provided by Volkswagen are carried out by an authorized Volkswagen dealer or authorized

Volkswagen Service Facility as soon as possible once they are made available. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility. If the option to perform an Over-the-Air Update

is available, depending on the vehicle and country, carry out all Over-the-Air Updates provided by Volkswagen

immediately. If the Over-the-Air Update is ignored multiple times by the driver, an authorized Volkswagen dealer or

authorized Volkswagen Service Facility must be contacted for assistance. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Only have the vehicle repaired and serviced by suitably qualiﬁed professionals. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Over-the-Air Update

Introduction

Over-the-Air Updates enable us to

ensure that your vehicle is always kept

up to date, e.g. to protect against

malware and optimize functionality.

How can you tell that an Over-the-Air Update is pending?

A pending Over-the-Air Update is displayed in the Infotainment system.

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If multiple Over-the-Air Updates are available for the vehicle at the same time, one Over-the-Air Update must be completed

successfully before the next Over-the-Air Update can be carried out.

It is in your best interests to perform Over-the-Air Updates as promptly as possible. If the Over-the-Air Update is ignored

multiple times by the driver, an authorized Volkswagen dealer or authorized Volkswagen Service Facility must be contacted

for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service

Facility.

WARNING

In very rare circumstances, it is possible that a control module may no longer work properly after an Over-the-Air Update.

Malfunctions in a control module and the vehicle can cause serious accidents and fatal injuries.

If the vehicle works or reacts differently to normal while driving, reduce your speed in a controlled manner.

Contact qualiﬁed professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

WARNING

If the digital instrument cluster malfunctions after an Over-the-Air Update, it will not be possible to display instruments,

warning lights, symbols or messages. Driving with a malfunctioning instrument cluster can lead to serious accidents and

fatal injuries.

Do not use the vehicle. Contact Volkswagen Customer Care.

NOTICE

If special modiﬁcations are made to vehicles outside of the responsibility of Volkswagen AG, such as for service vehicles

or taxis, there is a risk that these special functions, e.g. taximeter, will no longer work properly after an Over-the-Air

Update.

Contact your authorized Volkswagen dealer or authorized Volkswagen Service Facility before performing an Over-

the-Air Update.

Measures to increase performance or efficiency (e.g. engine tuning) that are not performed by Volkswagen may be

reverted by an Over-the-Air Update.

Depending on the vehicle equipment, “release notes” that describe the changes to the vehicle status may be displayed

once before or after an Over-the-Air Update.

Requirements for an Over-the-Air Update

Please read the introductory information and heed the Warnings and Notice ⇒

The following requirements must be met for an Over-the-Air Update to be downloaded and the software installation for an

and Introduction.

Over-the-Air Update to be carried out.

The “Over-the-Air Update” function is available in your country.

You have concluded an active VW Car-Net® contract.

You have assigned the vehicle to your active Volkswagen user account.

There is a primary user; it may be necessary for you to log in as the primary user.

The vehicle is in an area with enough mobile reception.

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The 12-volt vehicle battery is sufﬁciently charged.

Downloading and installing an Over-the-Air Update

Please read the introductory information and heed the Warnings and Notice ⇒

and Introduction.

Download costs

An Over-the-Air Update is downloaded via the factory-installed control module with an eSIM card and is free of charge.

Volkswagen pays the connection charges.

Time of download

The download takes place automatically without a prior notiﬁcation and is possible even while driving. Once the download has

been completed, you will receive notiﬁcation of a pending Over-the-Air Update.

The download time depends on the network quality, file size and Over-the-Air Update type. It may be the case that the

download is interrupted. In this case, the download will resume when the ignition is switched on.

Requirements for software installation

The vehicle is parked safely in accordance with legal requirements and local conditions ⇒ Parking and maneuvering.

The previous Over-the-Air Updates have been installed.

Software Installation of the Over-the-Air Update

Select a time for the Over-the-Air Update during which the vehicle does not need to be driven by you or anyone else.

WARNING

Control units are deactivated and will not be operational for the duration of the software installation. Driving with

deactivated or non-functioning control units can lead to accidents and fatal injuries.

Carry out the software installation so that other road users are not affected.

Never operate your vehicle during a software installation.

1. Stop the engine and set the electronic parking brake.

2. Close the engine hood, trunk lid, all windows, the tilting and sliding panoramic sunroof if necessary, and all doors.

3. Conﬁrm the software installation in the Infotainment system.

4. Ensure that all vehicle occupants leave the vehicle and that no animals are left in the vehicle.

5. Exit the vehicle, taking all vehicle keys with you.

6. Lock the vehicle.

Functional limitations during software installation

The control modules, the main computer, functions and displays will not be available during software installation. Do not use

the vehicle during this process and do not operate the Infotainment system.

Mobile online services are not available.

The Emergency Call Service, Roadside Call Assist and the legally required eCall Emergency System are not available.

Park Distance Control is not available.

Following the software installation

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After the software installation and before starting the engine, read the message regarding completion of the software

installation in the Infotainment system or instrument cluster. The vehicle will require up to 1 minute to display the status of the

Over-the-Air Update.

After a successful software installation, you can continue to use the vehicle again.

If the software installation is unsuccessful: ⇒ Troubleshooting.

Troubleshooting

Please read the introductory information and heed the Warnings and Notice ⇒

and Introduction.

Installation of an Over-the-Air Update has failed

If the installation of an Over-the-Air Update was not successful, a corresponding error message will appear in the

Infotainment system or instrument cluster. Take note of corresponding messages and warning notiﬁcations.

If there was a critical installation error, control modules may no longer function or not function correctly. Functions and

displays will not be available until the error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen

Customer Care.

Can I interrupt the installation of an Over-the-Air Update?

No, this is not possible.

What happens if installation of an Over-the-Air Update is interrupted?

If installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules may not be updated and

may be damaged by the incomplete installation of the Over-the-Air Update.

Wired and wireless connections

Introduction

Mobile devices can be connected to the Infotainment system via the wired and wireless connections in the vehicle.

The type and number of wired and wireless connections depends on the vehicle equipment and the country. The connections

may differ within a model line or in a model with optional equipment.

In wired connections, only use the original connecting cable that belongs to the device or the connecting cable that was place

in the vehicle at the factory, if available.

If the plug on the connector cable cannot be inserted, check the position and the connections.

NOTICE

Using unsuitable or damaged connector cables or inserting the plug on the connector cables in the wrong position or too

forcefully may cause malfunctions and damage to devices.

Only use suitable and undamaged connector cables.

Hold the plug on the connector cable in the correct position and insert it into the intended socket while pressing

lightly. Pressing strongly can damage the device connection and the plug on the connector cable.

The connector cable must not be pinched or bent sharply.

If a connected device is not recognized, disconnect all connected devices and then reconnect the device. Check the function

of the connector cable used, if necessary.

If malfunctions occur in a connected device, restart the device. This sometimes fixes the error.

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Data transmission -> Over-the-Air Update for Your Volkswagen Tiguan 4 Door Third Generation (2024-2025)

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