Get Data transmission -> Wired and wireless connections Guide for Volkswagen Tiguan 4 Door Third Generation (2024-2025)

After the software installation and before starting the engine, read the message regarding completion of the software

installation in the Infotainment system or instrument cluster. The vehicle will require up to 1 minute to display the status of the

Over-the-Air Update.

After a successful software installation, you can continue to use the vehicle again.

If the software installation is unsuccessful: ⇒ Troubleshooting.

Troubleshooting

Please read the introductory information and heed the Warnings and Notice ⇒

and Introduction.

Installation of an Over-the-Air Update has failed

If the installation of an Over-the-Air Update was not successful, a corresponding error message will appear in the

Infotainment system or instrument cluster. Take note of corresponding messages and warning notiﬁcations.

If there was a critical installation error, control modules may no longer function or not function correctly. Functions and

displays will not be available until the error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen

Customer Care.

Can I interrupt the installation of an Over-the-Air Update?

No, this is not possible.

What happens if installation of an Over-the-Air Update is interrupted?

If installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules may not be updated and

may be damaged by the incomplete installation of the Over-the-Air Update.

Wired and wireless connections

Introduction

Mobile devices can be connected to the Infotainment system via the wired and wireless connections in the vehicle.

The type and number of wired and wireless connections depends on the vehicle equipment and the country. The connections

may differ within a model line or in a model with optional equipment.

In wired connections, only use the original connecting cable that belongs to the device or the connecting cable that was place

in the vehicle at the factory, if available.

If the plug on the connector cable cannot be inserted, check the position and the connections.

NOTICE

Using unsuitable or damaged connector cables or inserting the plug on the connector cables in the wrong position or too

forcefully may cause malfunctions and damage to devices.

Only use suitable and undamaged connector cables.

Hold the plug on the connector cable in the correct position and insert it into the intended socket while pressing

lightly. Pressing strongly can damage the device connection and the plug on the connector cable.

The connector cable must not be pinched or bent sharply.

If a connected device is not recognized, disconnect all connected devices and then reconnect the device. Check the function

of the connector cable used, if necessary.

If malfunctions occur in a connected device, restart the device. This sometimes fixes the error.

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USB port

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

Using the USB port, you can transfer

data and charge devices or only

charge devices.

USB-C port

Fig. 168 USB-C connection in the vehicle (general example).

The vehicle may contain the following USB-C ports:

Symbol for a USB port for data transmission and charging. Symbol for a USB port for charging only.

You can ﬁnd information about charging options and charging power here ⇒ Charging Options for Mobile Devices.

Possible USB port installation locations

The number and installation locations of USB ports depend on the vehicle and vehicle equipment and are not available in all

countries.

In the center console.

At the base of the interior rearview mirror.

In the storage compartment in the center console.

In the compartment underneath the center armrest.

USB ports at the rear seats only come with a charging function.

Available Data Transfer Functions

The following USB data transfer functions are available depending on the vehicle equipment.

App-Connect ⇒ App-Connect.

Media playback ⇒ Media.

Update, e.g. of the navigation data ⇒ Navigation data.

Instructions and restrictions

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Only use suitable USB connection cables. The USB connection cable must match the USB port installed in the vehicle.

Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the

manufacturer.

Difference in quality between data carriers from different manufacturers can cause problems with media playback.

Using USB extension cables, USB adapters or USB hubs may result in malfunctions or failure of the USB functions.

Bluetooth® interface

Please read the introductory information and heed the Warnings and Notice ⇒

The Bluetooth interface is a wireless connection.

Introduction.

In Bluetooth audio mode, audio ﬁles on a mobile device that is connected via Bluetooth, such as a cell phone, can be played

through the vehicle speakers.

Bluetooth audio mode is only possible in vehicles equipped with a factory-installed mobile phone interface that supports this

function.

Bluetooth proﬁles

A maximum of three mobile devices can be connected via Bluetooth at the same time.

The following Bluetooth proﬁles may be available in the speciﬁed version or in another version:

HFP 1.7.

Telephony and handsfree mode.

A2DP 1.3.

Music playback.

AVRCP 1.6.

Display and operation for music playback.

Transfer of cover art.

PBAP 1.2.

Access to phone book and call lists.

MAP 1.4.

Access to SMS and e-mail.

Pairing Your Mobile Device to Your Vehicle Via Bluetooth

1. Tap MENU

Network

Mobile devices

.

2. Activate Bluetooth.

3. Activate Visibility.

4. Open the list of available Bluetooth devices on your mobile device and select the device name for the Infotainment

system.

5. Pay attention to messages on your mobile device and in the Infotainment system and conﬁrm these if necessary.

If the pairing is successful, the data on the mobile device will be saved in the user proﬁle.

6. Optional: conﬁrm the message for transferring the data on the mobile device.

Controlling playback

The extent to which the mobile device connected via Bluetooth can be controlled via the Infotainment system depends on the

mobile device.

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For media players that support the AVRCP Bluetooth proﬁle, playback from the mobile device can be started or stopped

automatically when Bluetooth audio mode or another audio source is selected.

Because of the large number of possible mobile devices, it is not possible to guarantee that all functions described can be

performed correctly.

In general, all warning and operation tones on connected mobile devices, such as touch tones on a cell phone, should be

switched off to avoid interference and malfunctions.

Depending on the device, if a mobile device is connected to the Infotainment system via Bluetooth and the USB port

at the same time, the Bluetooth audio connection may be automatically disconnected.

Connecting an External Audio Source via Wi-Fi®

Please read the introductory information and heed the Warnings and Notice ⇒

The Wi-Fi connection is a wireless connection.

Introduction.

In Wi-Fi audio mode, sources such as cell phones that are connected via Wi-Fi can be used for audio streaming.

The availability of the Wi-Fi function depends on the country and the Infotainment system being used.

Requirements

The connected audio source has a suitable app or supports media sharing using the UPnP standard.

There must be a Wi-Fi connection to the audio source.

Starting Audio Streaming via Wi-Fi

1. Lower the volume on the Infotainment system.

2. Tap MENU

3. Start the UPnP server application or a suitable app for audio streaming on the Wi-Fi audio source.

4. Tap and select Wi-Fi.

5. Follow the instructions shown on the Infotainment system screen and on the Wi-Fi audio source screen.

to open the Media main menu.

The function key for selecting the audio source

in the Media main menu can vary if another audio source is connected with

the Infotainment system, e.g. by USB

, and is selected.

Controlling playback

The extent to which the Wi-Fi audio source can be controlled by the Infotainment system depends on the type of Wi-Fi audio

source that is connected.

Internet use in the vehicle

Introduction

In order to use selected In-Car Apps or streaming for Internet Radio, you need an Internet connection in your vehicle. You

have two options for using the Internet in your vehicle: via the hotspot of a mobile device, e.g. a cell phone, or via the eSIM of

the vehicle, depending on the country and the vehicle equipment ⇒ Setting up the Internet connection.

Regardless of how you establish the Internet connection, whether via a mobile device hotspot or via the eSIM of the vehicle,

you can use the Infotainment system as a Wi-Fi® hotspot for eight other mobile devices ⇒ Quick connection. This function

depends on the vehicle equipment and is not available in all vehicles.

If you want to use the eSIM for Internet access, you need to purchase data plans via the online shop of the Volkswagen

mobile communications partner.

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Setting up the Internet connection

Using the Internet in the vehicle via the eSIM

In order to use an Internet connection via the eSIM of the vehicle, you need to purchase data plans in the online shop of

Volkswagen's external mobile network provider. If you have activated the Top up in vehicle function during registration, you ca

then purchase data plans directly in the vehicle via the Infotainment system.

To activate the Internet connection via the eSIM:

1. Tap HOME

Data connection.

Or: Tap MENU

2. Activate Streaming via integrated data connection (eSIM).

The option for using an Internet connection in the vehicle via the eSIM depends on the vehicle equipment and the country.

Using an Internet connection via a mobile device

Depending on your mobile data rate, additional costs, such as roaming fees, may result from downloading and using data

plans online, especially in other countries. Volkswagen recommends using a mobile phone plan with a flat rate data

package due to the possible volume of data. Information on this can be obtained from the mobile network provider.

1. Activate tethering/Wi-Fi hotspot on the mobile device, see the manufacturer's operating instructions.

2. Tap HOME

Wi-Fi

Wi-Fi:.

Or: Tap MENU

Wi-Fi

3. Tap Search for Wi-Fi.

The Infotainment system scans for Wi-Fi hotspots in the area. This scan process can take a few seconds.

4. Select the Wi-Fi network for the preferred mobile device.

5. Enter the mobile device network key in the Infotainment system and conﬁrm it.

The Wi-Fi connection between the mobile device and the Infotainment system is established. It may be necessary to

make further inputs on the mobile device in order to complete the connection.

Due to the large number of mobile devices that are available, there is no guarantee that all functions will always be

available.

The availability of the function for using the Infotainment system as a Wi-Fi hotspot depends on the country and may

vary.

Setting Up and Deactivating a Wi-Fi® Hotspot

Depending on the vehicle equipment, the Infotainment system can be used as a Wi-Fi hotspot for Internet access for up to

eight mobile devices, e.g. tablets.

To enable the Infotainment system to be used as a Wi-Fi hotspot, an Internet connection is required, e.g. via the eSIM in the

vehicle or via the hotspot of a mobile device ⇒ Setting up the Internet connection.

The possible types of Internet connections depend on the country and the Infotainment system being used.

Determining network information

Requirements

Your vehicle has been added to your VW Car-Net® account.

You have paid for a data plan for your vehicle.

1. Log in to your Volkswagen user account via the VW Car-Net® app or the Car-Net portal and select the vehicle.

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2. Select the network name (SSID) and network key (password) for the vehicle as follows:

In the portal, under User

Wi-Fi SSID and password.

Wi-Fi SSID & password.

Or: in the app, under User

Connecting to Wi-Fi

1. Tap HOME

Wi-Fi

Infotainment system as hotspot.

Wi-Fi Infotainment system as hotspot.

Or: Tap MENU

Settings

2. Tap Use as hotspot and activate it.

3. Search for available networks on the cell phone.

4. Select from the network names (SSID).

5. Enter and conﬁrm the network key.

The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the cell phone in

order to complete the connection.

6. Optional:

Repeat the process to connect additional cell phones.

Deactivating a Wi-Fi Hotspot

1. Tap HOME

Wi-Fi

Infotainment system as hotspot.

Wi-Fi Infotainment system as hotspot.

Or: Tap MENU

Settings

2. Tap Use as hotspot and deactivate it.

The Wi-Fi hotspot is deactivated.

Quick connection

Quick connection makes it possible to easily and quickly set up a wireless local network with encryption. In several countries,

the function can alternatively be executed by scanning in a QR code.

WPS with the Infotainment System as a Wi-Fi® Hotspot

1. Tap MENU

Wi-Fi

Mobile hotspot Wi-Fi:.

2. Tap WPS quick connection (WPS button).

3. Activate WPS on the mobile device to be connected.

The Wi-Fi connection will be established. It may be necessary to make further inputs on the mobile device in order to

complete the connection.

4. To connect additional mobile devices, repeat this process.

Only one WPS connection can be established at a time. If multiple connection attempts start at the same time, all

connection attempts will fail.

WPS with Infotainment system as client

1. Tap MENU

Settings

Wi-Fi

Wi-Fi.

2. Tap WPS quick connection (WPS button).

3. Activate WPS on the mobile device.

The Wi-Fi connection will be established. It may be necessary to make further inputs on the mobile device in order to

complete the connection.

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WPS is not supported by all mobile devices. In this case, connect manually:

1. Set up the Infotainment system as a Wi-Fi hotspot ⇒ Internet use in the vehicle.

2. Connecting the Infotainment system as a client to the hotspot of a mobile device ⇒ Setting Up and Deactivating a Wi-

Fi® Hotspot.

Technical Properties

The technical properties of the Internet connections in the vehicle listed here may differ depending on the equipment and

country.

Wi-Fi® in accordance with IEEE 802.11 b/g/n.

2.4 GHz and 5 GHz data transfer.

Two Wi-Fi modes at once:

Tethering (2.4 GHz).

2.4 GHz access point.

Up to eight mobile devices can be connected at the same time.

Internet connection via Wi-Fi:

Tethering via cell phone.

Hotspot for clients in the vehicle.

Apple CarPlay™ via Wi-Fi.

Android Auto™ via Wi-Fi.

Simpliﬁed pairing process via WPS, NFC or QR code.

Possible data connection types

SIM card in SIM card reader:

Suitable SIM card in the SIM card reader. Network settings

activated in the settings menu.

A stable network connection is only possible with a compatible SIM card.

Allow Internet connection is

Bluetooth Profile rSAP: The Infotainment system is connected to a suitable cell phone via the Bluetooth profile rSAP . Allow

Internet connection must be activated in the Network settings menu.

Mobile device: Use the Wi-Fi hotspot on a mobile device ⇒ Setting Up and Deactivating a Wi-Fi® Hotspot.

eSIM (embedded SIM): The vehicle has a control module with installed eSIM card (SIM). In order to use the Wi-Fi hotspot,

you need to purchase data plans via the In-Car Shop or via the online shop of our mobile communications partner.

The types of possible data connections depend on the country and equipment.

Requirements

Network settings

Allow Internet connection is activated in the settings menu.

Integrated data connection is activated.

Or: Data connection

App-Connect

Introduction

App-Connect makes it possible to display and control content and functions displayed on the cell phone through the

Infotainment system screen.

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Data transmission -> Wired and wireless connections for Your Volkswagen Tiguan 4 Door Third Generation (2024-2025)

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