Get Mobile phone interface Guide for Volkswagen Tiguan 4 Door Third Generation (2024-2025)

The navigation data for frequently driven regions is automatically updated in the background.

While and after updating the navigation data, no message appears in the Infotainment system.

If you update the navigation data manually, the USB data carrier must remain permanently connected. You will not

receive a notification when the update is complete.

Do not disconnect the USB data carrier from the Infotainment system for a few days until the navigation data for visited

regions has been fully downloaded and installed. The installation will start automatically in the background during the

journey. Doing so will cancel the update process. If you disconnect the data carrier and visit a new region, the navigation

data is not updated due to the lack of a USB data carrier.

Displaying the map data version

1. Tap HOME

System information.

Or: tap MENU

System information.

Traﬃc information

Please read the introductory information and heed the Warnings and Notice ⇒

Depending on the vehicle equipment, the reception of trafﬁc information may not be available in all Infotainment systems or in

and Safety instructions.

all countries.

The Infotainment system automatically receives detailed trafﬁc information when there is an active Internet connection. This

information is displayed on the map via symbols and color coding on the road network.

Traﬃc disruptions

Trafﬁc disruptions such as trafﬁc jams are displayed on the navigation map as symbols ⇒ Functions and Symbols.

The route plan displays current trafﬁc disruptions if the relevant data is available to the Navigation system.

If route guidance is active, trafﬁc disruptions on the current route will be displayed on the route plan. You can avoid these

trafﬁc disruptions by modifying the route plan.

Avoiding traﬃc disruptions

1. Tap the trafﬁc disruption.

2. Tap Avoid.

The route will be recalculated.

Only one traffic disruption can be avoided in this manner for each route guidance.

Local warnings, e.g for severe weather, can be played via the Infotainment system as a pop-up notification.

Traﬃc ﬂow display

The trafﬁc ﬂow for current trafﬁc disruptions is displayed on the navigation map via color coding on the road network.

Orange Stop-and-go traffic.

Red

Traffic jam.

Mobile phone interface

Introduction

Using the phone interface, you can connect your cell phone to the Infotainment system and control the phone functions via the

Infotainment system. The sound is played back via the vehicle speakers. Depending on the vehicle equipment, you can

connect up to two cell phones to the Infotainment system at the same time ⇒ Coupling, connecting and managing.

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The functions depend on the vehicle equipment, are not available in all countries and depend on the cell phone used and its

operating system.

High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network quality

can impair phone calls in the vehicle.

The phone interface may contain an antenna ampliﬁer that improves the reception quality of the cell phone.

You generally only need to pair a device like a cell phone once. The connection of the device with the Infotainment system

via Bluetooth or Wi-Fi can be restored at any time without re-pairing the device.

For a phone call via the hands-free system or at a high volume, a conversation may also be heard by third parties outside

the vehicle.

Locations with special regulations

Switch off the cell phone and phone interface at locations where there is a risk of explosions. These locations are not always

clearly identiﬁed. These include, for example:

Areas near pipes and tanks containing chemicals

Lower decks in ships and ferries

Areas near vehicles powered by liqueﬁed petroleum gas, such as propane and butane.

Areas with chemicals or particles in the air, such as ﬂour, dust, or metal powder

All other locations where the engine or the cell phone must be switched off.

WARNING

In potentially explosive environments, e.g. in the vicinity of gas stations and at other similar locations with speciﬁc

regulations, ignition sparks caused by electrostatic discharge or cell phones, for example, can cause an explosion or a ﬁre

and lead to serious or fatal injuries.

Switch off the cell phone and phone interface at locations where there is a risk of explosions, e.g. in the vicinity of

gas stations, and locations with speciﬁc regulations.

Do not use the cell phone and phone interface at locations where there is a risk of explosions, e.g. in the vicinity of

gas stations, and locations with speciﬁc regulations.

NOTICE

Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices, potentially

causing malfunctions or damage to the devices.

Always switch off the cell phone in areas with special regulations relating to or prohibiting the use of cell phones.

Types of phone interface

Depending on the country and vehicle equipment, your vehicle may have the following mobile phone interfaces:

Phone interface basic conﬁguration.

The phone interface uses the Hands-Free Proﬁle (HFP) Bluetooth proﬁle for transmission. This enables the use of phone

functions via the Infotainment system and played back via the vehicle speakers.

Convenience phone interface.

Just like the basic conﬁguration of the phone interface, the Convenience phone interface uses the HFP Bluetooth proﬁle.

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The Convenience phone interface can be equipped with the wireless charging function ⇒ Charging Options for Mobile

Devices. In order to use the features of the wireless charging function, you need to place a suitable cell phone correctly i

the storage compartment. Depending on the vehicle equipment and cell phone compatibility, the cell phone connects to

the vehicle antenna when you place it in the storage compartment. This improves reception and call quality.

Wireless Charging Function and Connection to the Vehicle Aerial

Depending on the vehicle equipment and model, and also in some countries, a connection to the vehicle aerials is

automatically established on the driver's side for using the wireless charging function by using the storage compartment

⇒ Charging Options for Mobile Devices. This can reduce interfering signals in the cell phone reception, if necessary. If the

reception or the quality of the conversation is not improved or there are still audible interfering signals in the mobile phone

reception, the cell phone must be positioned the other way around, with the screen facing up, in the storage compartment for

the wireless charing function for an improved connection.

Depending on the vehicle equipment and in some countries, the wireless charging function can charge several cell phones

simultaneously. In this case, the connection to the outside antenna can only be established if only the storage compartment o

the driver's side is used.

Coupling, connecting and managing

Please read the introductory information and heed the Warnings and Notice ⇒

To use the phone interface functions, pair a cell phone with the Infotainment system.

and Safety instructions.

Depending on the vehicle equipment, you can connect up to two cell phones to the Infotainment system at the same time.

However, only one device is active at a time and can be used to make calls. The second connected device can receive calls

via the Infotainment system and be used to play media.

The available functions depend on the cell phone used and its operating system.

The following listed functions may not be available in all Infotainment systems in some countries and depending on the vehicle

equipment.

Pairing a cell phone

Before connecting for the ﬁrst time, you need to pair the cell phone with the Infotainment system. A user proﬁle is then

automatically saved in the Infotainment system. The coupling process may take a few minutes.

Requirements:

Bluetooth is activated on the cell phone.

Bluetooth is activated on the Infotainment system.

1. Open the list of available Bluetooth devices on your cell phone and select the device name for the Infotainment system.

2. Pay attention to messages on the cell phone and in the Infotainment system and conﬁrm these if necessary.

If the pairing is successful, the data on the cell phone will be saved in the user proﬁle.

3. Optional: Conﬁrm the message for transferring the data on the cell phone.

WARNING

If you carry out the coupling when driving, this may cause accidents or injuries.

Only carry out the coupling when the vehicle is stationary.

When pairing some cell phones, a PIN may be displayed on the cell phone screen. Type this PIN into the Infotainment

system to finish pairing.

Depending on the vehicle equipment, pairing and connecting is also possible in some vehicles via quick access on the

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home screen by tapping

on the home screen.

Depending on the vehicle equipment, wireless charging may be deactivated while you are using the Known cell phones

menu. The cable-free charging function is reactivated if you leave the menu.

Connecting a cell phone

Precondition:

A cell phone is paired with the Infotainment system.

1. Activate Bluetooth in the cell phone.

Function descriptions

Please read the introductory information and heed the Warnings and Notice ⇒

and Safety instructions.

User proﬁles

An individual user proﬁle is automatically created for each paired cell phone. Data from this cell phone, e.g. contact data, is

stored in the user proﬁle. A maximum of ten user proﬁles may be saved in the Infotainment system simultaneously.

Completely delete saved data

1. Reset the Infotainment system to factory settings ⇒ System and sound settings.

Active and passive connection

In order to use the phone interface functions, at least one cell phone must be connected to the Infotainment system. If severa

cell phones are connected to the Infotainment system, you can switch between an active and an inactive connection. In order

to operate the phone interface with your preferred cell phone, establish an active connection to the Infotainment system.

Difference between the types of connection

Active

The cell phone is paired and connected. You can carry out phone interface functions using data from this cell

phone.

Passive The cell phone is paired and connected. You can only take incoming calls via the phone interface. Other functions

are not available.

Paired cell phones are saved in the Infotainment system even if they are not currently connected.

Change connection type (inactive to active)

Precondition:

Several cell phones are connected to the Infotainment system simultaneously.

1. Tap

.

Or: tap on the name for the active cell phone.

Or: tap Replace.

The actively connected cell phone is highlighted.

2. Tap the name for the preferred cell phone.

The connection with the other cell phones will be inactivated automatically.

Connection management

Precondition:

The cell phone is paired and connected.

1. Open the home screen and tap

Mobile Devices.

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2. Tap to connect the desired technology.

Phonebook

This ﬁrst time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If

necessary, conﬁrm the transfer on the cell phone.

Depending on the vehicle equipment, you can save up to 5000 contacts in your phonebook.

The phonebook is updated after each new connection. During the update, the present phone directory can still be used.

If teleconferences are supported, the phonebook can be opened during a phone call and another participant can be added to

the phone call.

If an image is stored for the contact, it can be displayed in the list next to the entry.

The symbols may look different depending on the Infotainment system.

Using a phone

Select a telephone number to make a call. Various functions are available for selecting a telephone number.

Using contact data

If a contact has multiple telephone numbers, you must select the number you wish to call accordingly.

1. Tap

.

Or: to search for a contact, tap

and enter the name of the contact in the input ﬁeld.

Or: To call a favorite, tap Favorites in the main menu of the phone interface.

2. Tap on a contact in the list to make the call.

When searching for a contact, enter the last name and first name separated by a space.

Using a call list

The phone interface displays the call list for the cell phone. Make a call via the call list.

1. Tap

Or: Tap

All.

and ﬁlter entries in the call list, e.g. by missed calls.

2. Tap on a number or, where applicable, a contact in the list to make the call.

Manually entering the telephone number

1. Tap

and enter a telephone number.

2. Tap

to make the call.

While you are entering a telephone number, the contact related to the number is displayed on the Infotainment system

screen.

Favorites and speed dial keys

A speed dial key can be assigned with a favorite from the phonebook. If the entry contains an image, this is displayed on the

speed dial key.

Speed dial keys must be programmed manually and are assigned to a user proﬁle ⇒ Coupling, connecting and managing,

⇒ Bluetooth® interface.

Programming a speed dial key

1. Tap a free speed dial key.

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2. Tap a contact in the phone directory or search for it using the search bar. If a contact has multiple telephone numbers, tap

a number on the list.

Editing the speed dial key

1. Tap and hold the speed dial key until the phonebook opens.

2. Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.

Calling a favorite

1. Tap a programmed speed dial key.

Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must be

reassigned.

Deleting a favorite from the speed dial key

1. Tap

To delete a favorite, tap the preferred speed dial key

Or: tap

Manage favorites.

.

Or: to delete all favorites from all speed dial keys, tap Delete all.

2. Tap conﬁrm to delete the data.

Sending text messages

Depending on the cell phone and the Infotainment system in use, you can send and receive SMS text messages and,

depending on your country, e-mails via the phone interface.

Sending and receiving e-mails is also dependent on the app used on the cell phone.

Sending an SMS

1. Tap

SMS New message and enter the message on the screen.

2. Enter the desired contact in the search bar.

3. Tap OK to send the message.

Sending an e-mail

1. Tap

E-MAIL New message and enter the message on the screen.

2. Enter the desired contact in the search bar.

3. Tap OK to send the message.

Functions and Symbols

Please read the introductory information and heed the Warnings and Notice ⇒

and Safety instructions.

Functions

The functions depend on the vehicle equipment and are not available in all countries. The available functions depend on the

cell phone used and its operating system.

Hands-free system.

SMS functions via Bluetooth:

Read SMS.

Write SMS, inc. templates.

Have an SMS read out.

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Message thread.

E-mail functions via Bluetooth:

Read e-mail.

Write e-mail.

Symbols

The symbols depend on the vehicle equipment and are not available not in all countries and may look different depending on

the Infotainment system.

General symbols

1. To open the main menu, depending on the vehicle equipment, open the home screen and tap

⇒ Overview of

Infotainment system.

Or: Tap the PHONE sensor area ⇒ Overview of Infotainment system.

Or: Press the PHONE function key ⇒ Overview of Infotainment system.

Open contact list.

Open incoming and outgoing calls lists.

Dial telephone number.

Open messages (SMS

and, depending on your country, e-mail).

Change active device.

or Opening the settings.

Symbols for telephone calls

Handle and display a call.

End or decline a call.

Add participants to a phone conference or begin a phone conference. SOS or

Receive breakdown assistance. Voice mail. Receive information about Volkswagen and various value

Mute the hands-free system.

Put a call on hold.

Continue

a call.

(SOS).

Make an emergency call

added traffic and travel services.

Call list symbols

1. To open the call lists, tap on

.

or

cell phone, if supported by your cell phone.

phone number. Fax device. Fax device (company).

Received incoming call.

or

Outgoing call.

Telephone number (company).

Fax device (private).

Missed call.

Frequent calls or favorites from your

Telephone number (private). Cell

Text message symbols

1. To open the text messages, tap on

.

Template for text messages.

Have text messages read out.

Voice control

Introduction

With voice control, you can have

certain functions carried out by voice

command.

Types of voice control

Depending on which language has been set in the Infotainment system, one of the following voice controls will be available in

the vehicle:

Command-based voice control (standard).

Enhanced voice control (ofﬂine or online).

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Does my vehicle have voice control?

If there is a Talk button

on the multi-function steering wheel or the VOICE button is available in the Infotainment system

or your vehicle understands the activation word, voice control is installed in the vehicle.

In black with blue background: Voice control is active and recognizes spoken words.

Test voice control before a journey to get to know the function.

Differences in the voice controls

Command-based voice control (standard)

Only grammatically correct voice commands are recognized by the voice control. Voice commands must follow a ﬁxed syntax

in order to be recognized correctly, e.g. “Navigate to [city, street name, house number]”. You can ﬁnd further examples in the

Infotainment system. The command-based voice control can be carried out in any available language.

Enhanced voice control (oﬄine or online)

Speech commands can be freely worded in common speech. For example, in response to the question “How long is left to

drive?”, the system gives the remaining time until arrival at the destination. Suggestions for voice commands depend on the

set language and can be found in the Infotainment system.

Enhanced voice control works both online and ofﬂine. By evaluating voice commands, online mode offers improved POIs,

media and online radio station search functionality. Additionally, messages can be dictated. For online mode, you need a VW

Car-Net contract valid for the vehicle.

If enhanced voice control is available in your language, it is used to activate voice control.

Supported languages

The number of languages available in your country depends on the vehicle equipment.

Start voice control by saying the activation word available in your country ⇒ Activation word.

Starting and ending voice control

Voice commands

Voice control only recognizes voice commands in the language selected in the infotainment system.

Observe the following tips for successful voice commands:

Speak clearly and at normal volume. Speak a little louder at higher speeds.

Avoid excessive emphasis and strong accents.

Do not leave long pauses in speech.

Avoid external and background noise.

Do not direct the air ﬂow from the vents towards the microphone or headliner.

Open suggestions for speech commands

1. Tap HOME

.

Or: tap MENU

.

To ensure that names in the phonebook are identified correctly, you may need to switch the order of the first and last

names of the desired contact, depending on how the phonebook entry is structured.

Starting voice control

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Mobile phone interface for Your Volkswagen Tiguan 4 Door Third Generation (2024-2025)

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