Get Consumer information -> Data Protection Guide for Volkswagen Touran 4 Door Third Generation (2022-2025)

Data Storage and Data Protection Information

Data processing in the vehicle

Electronic control modules are installed in your vehicle. Control modules process data, such as data received by

vehicle sensors, self-generated data, or data exchanged between control modules. Some control modules are

required to ensure the safe operation of your vehicle. Other control modules assist you while driving (driver

assistance systems), and others provide convenience functions or additional Infotainment system functions.

Operational data in the vehicle

Control modules process assigned data necessary for the vehicle operation.

Amongst other, this includes:

—Vehicle status information, e.g. movement delay, deactivation times of speed warning function, safety belt

wearing display.

—Environmental conditions, such as temperature, data from sensors for Adaptive Cruise Control(ACC).

—Image recordings, e.g. data from camera-assisted driver assistance systems.

Generally, recordings and other data intended for specific purposes are temporary, are only processed within the

vehicle and are not stored.

However, in addition, control modules can contain a data memory to temporarily or permanently record information

about vehicle status, component load, maintenance needs, technical incidents, and malfunctions.

The following information may be stored, depending on vehicle equipment:

—Operating conditions of system components, such as fluid levels, tire pressures, and vehicle battery status.

—Malfunctions and faults in important system components, such as lights and brakes.

—System reactions in special driving situations, such as airbag deployment and interventions by driver assistance

systems.

—Information about incidents that cause damage to the vehicle.

In some cases, like if the vehicle detected a malfunction, it may be necessary to store data that would otherwise be

temporary.

If you utilize services such as repair or maintenance services, the stored operational data associated with the VIN may

be read out and used if necessary. Employees in the service network, such as employees at authorized Volkswagen

dealers or authorized Volkswagen Service Facilities or at third party companies like roadside assistance services, can

read out data from the vehicle. The same applies for warranty cases and quality assurance measures.

The data is read out using theOBD

(on-board diagnosis) connection that is legally required to be in the vehicle. The operational data that is read out

documents the technical status of the vehicle or individual components and assists with vehicle diagnosis, with

meeting warranty requirements, and with quality improvement. This data, particularly information about wear and

tear of components, technical incidents, operating errors, and other malfunctions, is transmitted together with the

VIN to Volkswagen if appropriate. In addition, Volkswagen may use this data for reasons of product liability and

product safety, such as for recalls. This data can also be used to verify customer claims concerning warranties and

guarantees.

The event memory in the vehicle can be reset by an authorized Volkswagen dealer or authorized Volkswagen Service

Facility during a repair or service procedure, or by request.

Personal reference

Every vehicle is labeled with a unique VIN(Vehicle Identification Number). Depending on the country, this vehicle

identification number can be traced back to the current and former owners of the vehicle by providing it to the

relevant authorities. There are also other ways data collected by the vehicle can be traced back to the owner or driver,

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such as through the license plate.

Therefore, the data processed or generated by the control modules can have personal references or become

personalized under certain conditions. Depending on the present vehicle data, it could be possible to come to

conclusions about your driving behavior, your location or driving route, or to user handling.

Your data protection rights

According to applicable data protection rights in your country, you may have certain rights with Volkswagen if your

personal data is being processed.

Therefore, you have a right to obtain free and comprehensive information from Volkswagen and third parties, such as

contracted qualified professionals, if they have saved personal data about you. You can request information about

which data is stored about you and why it was stored, as well as where the data originated. Your right to obtain

information may also include the transmission of data to other locations.

Data that is only stored locally in the vehicle can be read out by means of specialist support, e.g. by specially qualified

professionals, sometimes for a fee. Volkswagen recommends contacting an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

Additional information about your legal rights, such as your right to deletion or authorization of data, can be found in

the applicable data privacy notices on the Volkswagen website. The contact information and a note about the parties

engaged in data privacy are also included here.

You can find detailed information on data processing in the privacy policy in your Infotainment system underMenu

Legal or Home Legal.

Legal requirements for disclosure of data

As the vehicle manufacturer, Volkswagen AG is legally obliged to deliver the following information regarding the use

of driver assistance systems, depending on the country, e.g. ACC

, to the responsible authority:

—Proportional ratio of the times or distances driven with the driver assistance systems switched on and off.

—Proportional ratio of the times or distances driven when complying with or exceeding the detected speed limits.

—If necessary, the average time between the activation and deactivation of the driver assistance system by the

driver.

The data mentioned is read out from vehicles by an authorized Volkswagen dealer or authorized Volkswagen Service

Facility when visiting the specialist workshop and transmitted to Volkswagen AG. Volkswagen AG processes this data

such that there is no longer direct reference made to you, your vehicle or your vehicle's VIN

. The information processed in this way is delivered by Volkswagen AG to the responsible authority, which processes

the data in order to meet the statutory duties.

To the extent of the legal regulations, Volkswagen is principally obligated to provide stored data when requested by

state authorities in given cases, like when information is needed to resolve a crime.

Within the scope of applicable rights, state authorities are also authorized to read out data from the vehicles in

individual cases. For example, in the event of a collision, information could be read out from the airbag control

module to help clarify the situation.

Reprogramming control modules

All data for controlling components is generally stored in the control modules. Some convenience functions can be

reprogrammed using special workshop equipment. If convenience functions are reprogrammed, the corresponding

information and descriptions in this Owner's Manual will no longer match the original functions. Depending on the

country, the reprogramming can be entered into the digital maintenance schedule by a suitably qualified professional.

Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

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Information about possible reprogramming can be obtained from a suitably qualified professional. Volkswagen

recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Comfort Functions

Convenience settings can be personalized, saved in the vehicle and changed; if online services are used, data can be

derived from the vehicle, reset or deleted.

Depending on the equipment, they may include:

—Seat and steering wheel position settings.

—Suspension and climate control settings.

—Customizations such as mirror and ambient lighting settings.

Infotainment system

Within the scope of the selected equipment, you can import data into the vehicle Infotainment system.

Depending on the equipment, they may include:

—Media data for playing music, movies, or photos in an Infotainment system.

—Contact details to use in conjunction with a hands-free system or a navigation system.

—Entered destinations.

—Depending on the vehicle equipment and the country, data about online service usage.

This data can be stored locally in the vehicle or on a device you have connected to the vehicle, such as a cell phone. If

this data is stored in the vehicle, you can delete it at any time.

Cell phone integration

If your vehicle is equipped accordingly, you can connect your cell phone or another mobile device to the vehicle. This

feature allows you to control your mobile device using the controls integrated in the vehicle. The image and sound

from the cell phone can be played through the Infotainment system. At the same time, certain information will be

transferred to your cell phone. Depending on the type of integration, this may include the position data and other

general vehicle information.

This feature allows you to use selected apps from the cell phone, such as navigation. An additional interaction

between the cell phone and the vehicle does not happen, particularly an active access to vehicle data. The type of

additional data processing is determined by the provider of the app in use. If and which settings can be applied

depend on the respective app and the operating system on your cell phone.

Online services

If your vehicle has a mobile network connection, then this enables the transfer of data between your vehicle and

other systems. Online functions can be used with this mobile network connection. This includes online services and

apps that are provided by Volkswagen or by other providers.

Services from the manufacturer

The respective functions of Volkswagen online services are described by Volkswagen in a suitable location, like in a

separate service description or online. The applicable data privacy information is also provided there. Personal data

may be used for the provision of online services. This data transfer occurs through a secure connection, for example

with the IT systems designed for this purpose by the manufacturer. The collection, processing, and usage of personal

data for the purpose of providing services only occurs on the basis of a legal agreement, a contractual understanding,

or consent.

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You can partially activate or deactivate paid services and functions, and in some cases, the entire data connection for

the vehicle. Legally-required functions and services like the emergency call systems are excluded from this.

Third party services

If there is an option to use online services from a provider other than the manufacturer, then these services, the data

any influence on the data processing and the content transferred in this case.

Familiarize yourself with the type, scope, and purpose of the collection and usage of personal data by these third

party services from the respective service provider.

Event data recorder (EDR)

This vehicle is equipped with an event data recorder (EDR

). The main purpose of anEDR is to record, in certain crash or near crash-like situations, such as an air bag

deployment or hitting a road obstacle, data that will assist in understanding how a vehicle's systems performed. The

EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30

seconds or less. The EDR in this vehicle is designed to record such data as:

—How various systems in your vehicle were operating;

—Whether or not the driver and passenger safety belts were buckled/fastened;

—How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,

—How fast the vehicle was traveling.

These data can help provide a better understanding of the circumstances in which crashes and injuries occur.

In addition, data from the driver assistance systems is also collected. In addition to information about whether these

systems were switched on or off, had limited availability, or were inactive, it can also be understood if these functions

steered, accelerated, or braked the vehicle in the situations listed above. Depending on the vehicle equipment,

systems may include:

—Adaptive Cruise Control (ACC

—Lane Assist

—Park Assist.

—Parking systems

—Automatic Emergency Braking Function(Front Assist)

NOTE: EDR

data are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR under

normal driving conditions and no personal data (e.g., name, gender, age, and crash location)are recorded. However,

other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data

routinely acquired during a crash investigation.

To read data recorded by anEDR

, special equipment is required, and access to the vehicle or theEDR is needed. In addition to the vehicle

manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if

they have access to the vehicle or the EDR.

Volkswagen will not access, read or process the event data recorder(EDR) data unless the vehicle owner gives

permission. This excludes contractual or legal regulations.

Due to the legal obligation to monitor products, Volkswagen is allowed to use data for field observation as well as for

research purposes and quality improvement of vehicle safety systems. For research purposes, Volkswagen provides

the data to third parties in an anonymous format. This means the data does not reference the individual vehicle or the

vehicle owner.

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Infotainment system and aerials

The aerials for the Infotainment system are fitted in various places in the vehicle:

—On the inside of the rear window.

—On the inside of the rear side windows

—On the roof of the vehicle

Antennas on the inside of the door windows can be detected as thin conductors.

NOTICE

Antennas that are located on the inside of the window glass can be damaged by abrasive objects or by corrosive and

acidic materials.

● Never apply stickers over metal conductors, for example on the rear window.

● Never clean the antennas with corrosive or acidic materials.

NOTICE

A retrofitted Infotainment system that is incompatible with the antenna amplifier installed in the vehicle by the

manufacturer may damage the antenna amplifier.

● Before retrofitting an Infotainment system, contact an authorized Volkswagen dealer or authorized Volkswagen

Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen

Service Facility.

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Consumer information -> Data Protection for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

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