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Consumer information -> Information regarding repairs for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

Vehicles with special modifications and mountings  
The attachment and mounting manufacturer should make sure that the applicable environmental laws and  
regulations are met for the attachments and mountings, especially the EU directive 2000/53/EG about old vehicle and  
EU directive 2003/11/EG about market introduction restrictions and the use of certain hazardous materials and  
compounds.  
The installation instructions for any retrofitted equipment should be saved by the vehicle owner and provided to the  
removal facility if the vehicle is scrapped. This ensures that even vehicles with retrofitted equipment will be disposed  
of in a way that will not harm the environment.  
Engine/motor protection  
Engine/motor protection can reduce the risk of damage to the vehicle underbody and the oil pan, for example if  
driving over curbs, entering driveways, or on unpaved roads.  
Have the retrofitting work performed by suitable qualified professionals. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Engine/motor protection may not be available in all countries.  
WARNING  
Repairs and modifications to the vehicle that are performed incorrectly can impair the effectiveness of the driver  
assistance systems and deploying airbags. This can cause malfunctions and accidents and serious injuries or death.  
Only have suitably qualified professionals make repairs or modifications to a vehicle. Volkswagen recommends  
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
WARNING  
Repairs and modifications to the vehicle that are performed incorrectly, for example due to the use of unsuitable  
parts, may cause vehicle damage, accidents, and serious or fatal injuries.  
Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.  
Only use rim/tire combinations that are approved by Volkswagen for your vehicle model. More information can be  
obtained from suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
Only have suitably qualified professionals make repairs or modifications to a vehicle. Volkswagen recommends  
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories. Volkswagen  
has verified their reliability, safety, and suitability.  
WARNING  
Incorrect use of the diagnostic connection may cause malfunctions, resulting in accidents and serious or fatal  
injuries.  
Never read out the event memory yourself using the diagnostic connection.  
Never load data yourself using the diagnostic connection in the vehicle.  
Only have the event memory read out with the diagnostic connection by suitably qualified professionals.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Airbag system repairs and situations that can affect the system function  
Volkswagen guidelines must be followed when performing repairs and technical modifications  
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Only have modifications and repairs on the front bumper, doors, front seats, headliner, or vehicle body performed by  
an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility. Airbag system components and sensors  
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may be located on these vehicle components.  
Airbag system components can be damaged during all procedures on the airbag system and when removing and  
installing system components while performing other repair procedures. This may prevent the airbags from  
deploying or cause them to deploy incorrectly in the event of an accident.  
The instructions must be followed so that the effectiveness of the airbags is not impaired and removed components  
do not cause injuries and environmental pollution. An authorized Volkswagen dealer or authorized Volkswagen  
Service Facility will be familiar with these provisions. Volkswagen recommends contacting an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
A modification to the vehicle suspension can impair the functionality of the airbag system during a collision. For  
example, using a rim/tire combination that is not approved by Volkswagen, lowering the vehicle, or changing the  
suspension stiffness including the springs, suspensions struts, shock absorbers, etc., can change the force that is  
measured by the airbag sensors and transmitted to the electronic control module. For example, some changes to the  
suspension can increase the force measured by the systems and trigger the airbag system in accidents where the  
airbags would normally not be deployed if the modifications had not been made. Other modifications can reduce the  
force measured by the sensors and prevent the airbag from deploying when it should have deployed.  
WARNING  
Using unsuitable replacement parts and accessories may cause damage and malfunctions in the vehicle and impair  
the effectiveness of the airbag system. These problems may also occur if work, modifications and repairs are done  
incorrectly. This could lead to damage to the vehicle and accidents resulting in serious or fatal injuries.  
Only have suitably qualified professionals make repairs or modifications to a vehicle. Authorized Volkswagen  
dealers and authorized Volkswagen Service Facilities have the required tools, diagnostic devices, repair  
information, and qualified personnel. Volkswagen recommends contacting an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility.  
Note that the airbag module cannot be repaired but must instead be replaced.  
Never install airbag components removed from old vehicles or from recycling.  
Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.  
WARNING  
Modifications to the vehicle suspension including using a rim/tire combination that is not permitted may change the  
functionality of the airbag. This can cause serious or fatal injuries in the event of an accident.  
Never install suspension components that do not have the same properties as the original parts installed in the  
vehicle.  
Only use rim/tire combinations that are approved by Volkswagen for your vehicle model. More information can be  
obtained from suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
Mobile phone usage in the vehicle  
Electromagnetic waves  
When using a mobile phone or radio equipment without connecting to the exterior antenna, the electromagnetic  
waves will not be deflected outward in an optimum way. Increased waves in the vehicle interior can occur, especially  
when reception is poor, for example in rural areas. This could be a potential health risk →  
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Depending on the equipment, it may be possible to use a suitable telephone interface to connect the mobile phone to  
the exterior antenna. This will improve the connection quality and increase the range.  
Using a phone  
In many countries, using a phone in the vehicle is only permitted if there is a hands-free connection, for example  
using a Bluetooth® connection. Before using the phone, secure it in a suitable holder→  
compartment, such as in the center console, to prevent it from sliding around.  
or store it in a storage  
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Radio  
If operating radio devices, follow the legal regulations and the user guide from the manufacturer. The aftermarket  
installation of radio devices is subject to approval.  
Contact qualified professionals for more information about installing radio equipment. Volkswagen recommends  
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
WARNING  
Mobile devices that are loose or not secured correctly can be thrown through the vehicle interior during sudden  
driving or braking maneuvers or in the event of a collision and cause severe injuries.  
Secure or store the mobile phone and accessories safely and outside of the deployment range of the airbags.  
WARNING  
Using a cell phone or radio equipment without a connection to an external aerial may create electromagnetic energy  
inside the vehicle that exceeds permissible limits. This also applies if the exterior antenna is not installed correctly.  
This may be dangerous to your health and that of the other vehicle occupants.  
Maintain a minimum distance of approx. 20 cm(approx. 8 inches) between the device antennae and any active  
medical implants, such as pacemakers.  
Do not carry a mobile device that is turned on directly above or in the immediate vicinity of any active medical  
implants, for example by keeping a phone in a shirt pocket.  
Switch off the mobile device immediately if you suspect there is interference with an active medical implant or  
other medical device.  
Volkswagen dealer warranty  
Authorized Volkswagen dealers or authorized Volkswagen Service Facilities guarantee that vehicles purchased from  
them are free of defects and meet warranty requirements.  
Please find details of the guarantee and warranty conditions in your sales contract or contact your authorized  
Volkswagen dealer or authorized Volkswagen Service Facility.  
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Paint and Vehicle Body Warranty  
In addition to the guarantees and warranties of the purchase contract for new vehicles, authorized Volkswagen  
dealers or authorized Volkswagen Service Facilities will also comply with the existing guarantee in many countries  
that no paint defects or corrosion perforation on the vehicle body may occur for a certain period of time.  
Depending on the country, the following time periods apply:  
A three-year guarantee against paint defects.  
A twelve-year guarantee against corrosion perforation. Corrosion perforation in this context means corrosion that  
perforates through the metal on the body, which forms from the inside (hollow space) to the outside.  
If this type of damage occurs, it will be repaired by any authorized Volkswagen dealer or authorized Volkswagen  
Service Facility without charging for labor or materials.  
Guarantee exclusion  
For details of the guarantee services, refer to the guarantee conditions applicable to your vehicle in your country.  
Guarantee claims are not valid in the following situations:  
If damage is caused by external factors or insufficient vehicle care  
If there are body or paint defects that were not corrected in a timely manner according to the manufacturer’s  
specifications  
If the corrosion was caused by body repairs that were not performed according to the manufacturer's  
specifications  
After body or paint repair has been performed by an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility, they will provide a warranty against corrosion in the serviced area.  
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LongLife mobility guarantee  
In many European countries, the authorized Volkswagen dealer or authorized Volkswagen Service Facility provides a  
comprehensive LongLife mobility guarantee for all factory-delivered vehicles that it sells. This applies from delivery  
until your first inspection service is due.  
If you purchase your new vehicle directly from Volkswagen, Volkswagen will provide you with the LongLife mobility  
guarantee, which is valid from when you take possession of the vehicle and lasts until its first inspection is due.  
Each time your vehicle is due to be inspected and you have it inspected by your authorized Volkswagen dealer or  
authorized Volkswagen Service Facility, they will renew the LongLife mobility guarantee until the next inspection is  
due. The service cost covers the cost of the entire service package.  
For details of the terms, conditions and scope of the LongLife mobility guarantee, contact your authorized  
Volkswagen dealer or authorized Volkswagen Service Facility.  
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