Get Do it yourself -> Towing Guide for Volkswagen Touran 4 Door Third Generation (2022-2025)

Introduction

If a vehicle can no longer be moved under its own power, the vehicle can be transported away with a tow truck or

towed with another vehicle.

Make sure that both drivers are familiar with towing a vehicle. This applies especially if no tow bar is used.

Follow all applicable laws when towing.

NOTICE

Tow-starting can cause severe damage to the vehicle.

● Jump-start the vehicle to start the engine.

NOTICE

When towing, there is always the risk of the coupling becoming overloaded when driving off-road, and

consequently of the vehicles being significantly damaged

● Always make sure the towing force does not exceed the permitted level and there are no shock loading

conditions when towing.

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Important information about transporting the vehicle away

Transporting the vehicle away refers to using a tow truck to transport a vehicle that cannot be driven.

WARNING

Vehicle components can be badly damaged by incorrectly attached tow ropes or tow bars. This increases the risk of

accident and could result in serious or fatal injuries.

● Only ever secure the vehicle to be transported away and towed at the points designed for this purpose.

● Never secure the tow rope or the tow bar to axle or suspension components.

● Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken

away on a tow truck, if necessary.

NOTICE

Pushing the vehicle by hand may cause damage to the vehicle, such as deformation or detachment of attachments.

● When pushing the vehicle by hand, make sure that you do not apply any pressure to the taillights, large sheet

metal surfaces and side or rear spoilers.

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Transporting the Vehicle Away with a Tow Truck

The vehicle can be towed with all four wheels standing on a tow truck or with a raised front axle.

Note that it may be necessary to tow the vehicle with all four wheels standing on a tow truck (→ Towing).

Fig. 1 Transporting the vehicle away with a tow truck.

Information about the attachment points for transporting the vehicle away at the front and rear (→ Front towing eye)

(→ Rear towing eye).

If the vehicle is transported away with a raised front axle:

—The maximum permissible speed is 50 km/h(approx. 30 mph).

—The maximum permissible distance is 50 km(approx. 30 miles).

— Deactivate the electronic parking brake.

—Deactivate Auto Hold.

—Make sure the vehicle key is always in the vehicle during the towing process (→ Keyless Access).

—Deactivate Automatic Emergency Braking(Front Assist).

NOTICE

If the electronic parking brake switches on during the towing process, wheels may lock. Serious damage to the

vehicles may result.

● End the towing process immediately.

● Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken

away on a tow truck, if necessary.

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Towing the Vehicle with Another Vehicle

Towing refers to using a vehicle to pull another vehicle that cannot be driven. The vehicle can be towed using a tow

bar or tow rope:

—The maximum permissible speed is 50 km/h(approx. 30 mph).

—The maximum permissible distance is 50 km(approx. 30 miles).

When may this vehicle not be towed?

If one of the following situations applies, the vehicle must be transported away with all four wheels situated on the

tow truck in the event of damage.

—If the 12 V vehicle battery is drained.

—The indicator in the instrument cluster display does not function perfectly.

—The towing distance is greater than 50 km(approx. 30 miles).

—With a manual transmission, the clutch cannot be depressed completely and it is not possible to shift into neutral.

—The selector lever of the automatic transmission cannot be moved to neutral (position ).

—The electronic parking brake cannot be released.

—The steering lock cannot be released.

—If the wheel clearance or the steering function can no longer be secured after an accident.

The easiest and safest way to tow is using a tow bar. You should use a towing cable only if a tow bar is not available.

The towing cable should be elastic to protect both vehicles. Use a cable made of synthetic rubber or a similar elastic

material.

WARNING

The vehicle handling and braking efficiency will change considerably when it is towed. This may cause you to lose

control of the vehicle and result in accidents and serious or fatal injuries.

● Bear in mind that more force is required for steering and braking during towing.

Secure the tow rope or tow bar only at the permitted points:

—Towing lug.

—Ball mount.

WARNING

Vehicle components can be badly damaged by incorrectly attached tow ropes or tow bars. This increases the risk of

accident and could result in serious or fatal injuries.

● Only ever secure the vehicle to be recovered and towed at the points designed for this purpose.

● Never secure the tow rope or the tow bar to axle or suspension components.

● Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken

away on a tow truck, if necessary.

Preparations

—Make sure the tow rope is not twisted. Otherwise it could disconnect from the towing eye while towing.

—Switch the ignition and emergency flashers on in both vehicles. However, do not do this if it is prohibited by law.

—Observe the legal regulations and instructions for towing in the Owner's Manual of the other vehicle.

Towing vehicle (front)

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1. Only start to drive when the tow rope is taut.

2. Take extra caution when pressing the accelerator pedal.

3. Avoid sudden braking and driving maneuvers.

4. Do not exceed the permitted towing weight of the vehicle.

5. For vehicles with a manual transmission:Engage the clutch very gently when pulling away.

Vehicle being towed (rear)

A vehicle being towed can still signal a turn using the turn signals even if the emergency flashers are switched on. To

do this when the ignition is switched on, activate the turn signal for the desired direction. The emergency flashers

will stop while the turn signal is active. The emergency flashers will automatically activate again once the turn signal

and high beam lever returns to the neutral position.

1. Make sure that the ignition is always switched on so that the steering wheel is not locked and the turn signals

and windscreen wipers can be operated if necessary. The brake booster and power steering only work when the

engine is running. Otherwise, the brake pedal needs to be pressed much harder and more force is required to

steer.

2. Make sure the vehicle key is always in the vehicle during the towing process (→ Keyless Access).

3. Deactivate Automatic Emergency Braking(Front Assist).

4. For vehicles with an automatic gearbox:Select gear .

For vehicles with a manual transmission:Disengage the gear.

5. Release the electronic parking brake.

6. Make sure the tow rope is always taut.

NOTICE

If the electronic parking brake switches on during the towing process, wheels may lock. Serious damage to the

vehicles may result.

● End the towing process immediately.

● Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken

away on a tow truck, if necessary.

NOTICE

If the battery charge level of the 12 V vehicle battery is insufficient, you will not be able to release the electronic

parking brake and steering lock. The vehicle may be damaged when towed.

● To release the electronic parking brake and the steering lock, switch the ignition on or start the engine, if

necessary by means of a jump-start in the event of a loss of power or malfunctions.

● Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken

away on a tow truck, if necessary.

Front Attachment Point

Depending on the country and vehicle equipment, the mount for the towing eye is situated behind the bumper cover.

1. Before having it towed, check that your vehicle has a threaded mount for the towing lug.

2. Otherwise, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the

vehicle taken away by a tow truck if necessary.

The towing eye must always be kept in the vehicle→

NOTICE

.

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Using a towing eye that is not suitable for the vehicle can damage the vehicle.

● Always use the towing eye from the supplied vehicle tool kit or another suitable towing eye for towing.

Installing the front towing eye

Fig. 1 In the right front bumper: Remove cover.

Fig. 2 In the right front bumper: Screw in towing eye.

1. Remove the towing eye from the vehicle tool kit in the luggage compartment.

2. Press on the marked area of the cover in the direction of the arrow to release the catch on the cover→ fig. 1.

3. Remove the cover, let it hang from the vehicle or place it in the vehicle if necessary→

.

4. Rotate the towing eye in the direction of the arrow as far as possible to install it in the mount→ fig. 2 , →

Use a suitable object to tighten the towing eye completely and securely in the mount.

.

5. After the vehicle has been towed, unscrew the towing eye with a suitable object in the opposite direction to the

arrow.

6. Insert the cap into the respective opening and press in until it engages.

7. If necessary, clean the towing eye and return it to the vehicle tool kit in the luggage compartment.

WARNING

If the towing eye is not fully and tightly screwed into the mount, it may tear out of the mount. This may result in

accidents and serious injuries during the towing process.

● Before towing, check that the towing eye is fully screwed in.

NOTICE

Removing and fitting the cover and towing eye incorrectly may cause damage to the vehicle's paint and body.

● Always remove and fit the cover and towing eye carefully.

Rear Attachment Point

516

Depending on the country and vehicle equipment, the mount for the towing eye is situated behind the bumper cover.

1. Before having it towed, check that your vehicle has a threaded mount for the towing lug.

2. Please note important information about transporting the vehicle away (→ Tow truck).

3. Otherwise, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the

vehicle taken away by a tow truck if necessary.

The towing eye must always be kept in the vehicle→

NOTICE

.

Using a towing eye that is not suitable for the vehicle can damage the vehicle.

● Always use the towing eye from the supplied vehicle tool kit or another suitable towing eye for towing.

Installing the rear towing eye

Fig. 1 In the right rear bumper: Remove cover.

Fig. 2 In the right rear bumper: Screw in towing eye.

1. Remove the towing eye from the vehicle tool kit in the luggage compartment.

2. Press on the marked area of the cover in the direction of the arrow to release the catch on the cover → fig. 1.

3. Remove the cover, let it hang from the vehicle or place it in the vehicle if necessary→

.

4. Rotate the towing eye in the direction of the arrow as far as possible to install it in the mount→ fig. 2 , →

Use a suitable object to tighten the towing eye completely and securely in the mount.

.

5. After the vehicle has been towed, unscrew the towing eye with a suitable object in the opposite direction to the

arrow.

6. Insert the cap into the respective opening and press in until it engages.

7. If necessary, clean the towing eye and return it to the vehicle tool kit in the luggage compartment.

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Do it yourself -> Towing for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

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