Get Maintenance -> Accessories and replacement parts Guide for Volkswagen Touran 4 Door Third Generation (2022-2025)

—Treat dried spots with a suitable leather cleaner or with Volkswagen Genuine leather cleaner.

—Remove any fresh spots of grease such as oil with an absorbent cloth.

—Apply leather care to seats regularly and each time you clean. If leaving the vehicle parked for long periods of time,

you should cover the leather to protect it from direct sunlight.

Never treat leather with solvents, floor polish, shoe polish, paint remover, or other similar substances.

Plastic parts

—Clean with a soft, damp cloth.

—If a mild soap solution of maximum two tablespoons of neutral soap in a liter of water cannot remove stubborn

stains, use a solvent-free plastic cleaner or Volkswagen Genuine plastic cleaner, if necessary.

Trims, decorative trims made out of chrome, aluminum or stainless steel

—Clean using a clean, soft cloth and mild soap solution of maximum two tablespoons of neutral soap in a liter of

water, in a dust-free area.

—Treat anodized surfaces with a suitable chrome and aluminum product or Volkswagen Genuine chrome and

aluminum products.

Controls

1. Use a soft brush to remove large dirt deposits as well as any dirt that is difficult to reach.

2. Use a clean, soft cloth and a fairly mild soap solution of maximum two tablespoons of neutral soap in a liter of

water. Fluids must not enter into the controls.

Displays and screens

Do not clean the instrument cluster display and the Infotainment system screen when they are dry.

1. Switch the Infotainment system off to clean it.

2. Use a suitable clean and soft cleaning cloth or Volkswagen Genuine cleaning cloth with some water, suitable

glass cleaner, or an LCD

cleaner →

For stubborn dirt:

1. Wet and soak dirt with just a little water→

2. Carefully remove dirt using a soft, clean cloth.

NOTICE

If the screen is cleaned with incorrect cleaning agents or when dry, it may be darkened, damaged or scratched.

● Only apply gentle pressure.

● Do not use any aggressive cleaners or products which contain solvents.

NOTICE

If the cloth used to clean the screen is too moist, the screen can no longer be operated or switched off.

● Dry the screen and then leave the vehicle locked from the outside for at least two minutes.

Accessories and replacement parts

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Rubber seals

—Clean with a soft, lint-free cloth and plenty of water.

— Treat regularly with a suitable rubber care product or Volkswagen Genuine rubber care product.

Safety belts

1. Unreel the safety belt completely and leave the belt unreeled.

2. Remove large spots of dirt with a soft brush.

3. Clean the safety belt with a mild soap solution of maximum two tablespoons of neutral soap in a liter of water.

4. Let the belt webbing dry completely, then allow the belt to retract.

WARNING

Improper cleaning of the safety belts, their anchors and the automatic safety belt retractors can cause damage and

impair their function. This can cause serious or fatal injuries in the event of accidents.

● Never alter the safety belts for cleaning purposes.

● Never use chemical products to clean the safety belts and their components.

● Do no use any corrosive fluids, solvents, or sharp objects.

● Do not allow fluids and objects to enter the safety belt buckle.

● Let the safety belt dry after cleaning before allowing it to retract completely.

Wood trims

Clean with a soft cloth and fairly mild soap solution of maximum two tablespoons of neutral soap in a liter of water.

Cleaning the seat covers

If dye from clothing such as denim stains the seat covers, this is not considered a defect in the vehicle upholstery. If

you want to clean the seat covers yourself, be aware that airbag system components and electrical connectors are

installed in the seat covers. Incorrect cleaning, impregnation or moisture may damage these components or cause

them to malfunction. This may then cause damage elsewhere in the vehicle's electrical system →

Depending on the equipment, electrical components and connectors may be installed in the seat surface with seat

heating, which can be damaged by incorrect cleaning or handling. This can also result in damage to other areas of the

vehicle electrical system.

—Never use pressure washers, steam cleaners or cooling sprays.

—Never soak seat covers.

—Never switch on seat heating to dry the seats.

—Never use impregnation agents.

—Do not use detergent pastes or mild detergent solutions.

—If there is uncertainty, contact suitably qualified professionals for assistance. Volkswagen recommends contacting

an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

Cleaning, impregnating and caring for vehicle components incorrectly can irreparably damage and impair the

vehicle's safety equipment, such as the airbag modules. This may cause serious injuries in the event of an accident.

● Always use suitable cleaning agents. More information can be obtained from suitably qualified professionals.

Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

● Never use cleaning solutions that contain solvents.

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● Clean and maintain vehicle components only according to the manufacturer’s instructions.

Needless to say, it is easier to see signs of wear and dirt caused by normal usage on bright materials in the

vehicle interior. These signs of use are unavoidable and also indicate the unavoidable deterioration caused by

normal usage. Please follow the corresponding care instructions.

Consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility before purchasing Genuine

Volkswagen Accessories, replacement parts, or operating equipment, for example if you would like to retrofit the

vehicle with Genuine Volkswagen Accessories or if parts need to be replaced. The authorized Volkswagen dealer or

authorized Volkswagen Service Facility is aware of legal regulations and factory recommendations for Genuine

Volkswagen Accessories, replacement parts, and operating equipment. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can

acquire from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen has verified

their reliability, safety, and suitability. A suitably qualified authorized Volkswagen dealer or authorized Volkswagen

Service Facility also specializes in correct installation. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

Products that are not approved by Volkswagen may not have been evaluated by Volkswagen regarding the reliability,

safety, and suitability for the vehicle, despite ongoing market observation. Therefore, Volkswagen can also not be

responsible in individual cases if approval is given by an officially-recognized technical inspection and control

authority or clearance is given by a government agency.

You must consult a suitably qualified authorized Volkswagen dealer or authorized Volkswagen Service Facility to

replace rim/tire combinations. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Retrofitted devices that have a direct effect on vehicle control, must have ane symbol (the approval symbol for the

European Union) and be approved by Volkswagen for the vehicle. Such devices could include a cruise control system

or an electronically-controlled damping system.

Additional electrical devices that do not have a direct effect on vehicle control must have a symbol (manufacturer's

Declaration of Compliance for the European Union). Such devices could include refrigerators, computers, or

ventilators.

WARNING

Using unsuitable replacement parts and accessories may lead to malfunctions in the vehicle. These problems may

also occur if work, modifications and repairs are done incorrectly. This could lead to damage to the vehicle and

accidents resulting in serious or fatal injuries.

● Only have suitably qualified professionals make repairs or modifications to a vehicle. Authorized Volkswagen

dealers and authorized Volkswagen Service Facilities have the required tools, diagnostic devices, repair

information, and qualified personnel. Volkswagen recommends contacting an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

● Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.

● Only use rim/tire combinations that are approved by Volkswagen for your vehicle model. More information can be

obtained from suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

WARNING

Objects in the airbag deployment zone may be thrown around the vehicle interior if the airbags deploy. This can

cause serious or fatal injuries.

● Never attach or position objects in the airbag deployment zone.

NOTICE

Retrofitting an engine preheating system may cause malfunctions and vehicle damage with certain engines.

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● Consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility about retrofitting an engine

preheating system. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Sensors and Cameras

The sensors or cameras could shift or become damaged as a result of incorrect repairs, structural changes to the

vehicle (such as “lowering”), installation of after-market equipment, or changes to the trim panels. This may impair

important functions in the driver assistance systems →

—When carrying out repairs or modifications, please note the positions of sensors and cameras on the vehicle in the

vehicle overview.

Attachments or Modifications around Sensors and Cameras

WARNING

If the area in front of and around sensors and cameras is covered, for example by the improper attachment of

license plates, license plate holders with decorative frames, any additional films or paintwork on the sensors or

similar, this may impair the functions of the driver assistance systems. The failure of driver assistance systems can

result in accidents and serious or fatal injuries.

● Always contact suitably qualified professionals to find out whether it is possible to attach a license plate or

license plate holder with a decorative frame to your vehicle. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

● When attaching, make sure that there is sufficient distance from sensors and cameras.

● Make sure that the license plate or license plate holder with decorative frame is only attached at the designated

position.

● Do not stick additional films over or around sensors.

NOTICE

Improper attachment of license plate holders with decorative frame or license plates may damage vehicle

components, e.g. wires or sensors.

● Always contact suitably qualified professionals to find out whether it is possible to attach a license plate or

license plate holder with a decorative frame to your vehicle. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

Decorative frames for license plate holders are designed for holding the license plate.

The radar sensor can be installed either below the license plate or behind the VW emblem. The license plate or the

VW emblem can influence the view of the radar sensor in the front area. Therefore fit the license plate at an adequate

distance from the radar sensor or only operate the vehicle with the original VW emblem or an emblem approved by

Volkswagen.

Damage around Sensors and Cameras

WARNING

If the area around sensors and cameras is damaged, for example due to stone chips or collisions when parking, this

may impair the functions of the driver assistance systems. The failure of driver assistance systems can result in

accidents and serious or fatal injuries.

● If there is damage in the area of the sensors and cameras, have the component replaced by a suitably qualified

professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen

Service Facility.

After components have been replaced, it may be necessary for sensors and cameras to be set and calibrated by an

authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

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If the windshield is damaged within the sensors' and camera's range, for example by a stone chip, then the

windshield must be replaced. Stone chip repairs can cause malfunctions in the driver assistance system. After the

windshield has been replaced, the cameras and sensors must be set and calibrated by suitably qualified professionals.

Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Repairs and technical modifications

Volkswagen guidelines must be followed when performing repairs and technical modifications→

Interference with electronic components and their software can cause malfunctions. Because of the way electronic

components are interconnected, such malfunctions can also impair systems that are not directly involved. This means

that you risk both a substantial reduction in the operational safety of your vehicle and increased wear of vehicle

components.

An authorized Volkswagen dealer or authorized Volkswagen Service Facility cannot assume any liability for damage

resulting from repairs and technical modifications that were performed incorrectly.

An authorized Volkswagen dealer or authorized Volkswagen Service Facility is not responsible for damage resulting

from repairs and technical modifications that were performed incorrectly. Such damages are also not covered by the

Volkswagen warranty.

Have all repairs and technical modifications performed by suitably qualified professionals. Volkswagen recommends

contacting your authorized Volkswagen dealer or authorized Volkswagen Service Facility for Volkswagen Genuine

Parts^®.

Volkswagen repair information

Volkswagen service information and official Volkswagen repair information can be purchased.

Customers in Europe, Asia, Australia, Africa, Central and South America:

Contact suitably qualified professionals for assistance. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility. Or register with the erWin (electronic repair and service

information) web portal:

https://erwin.volkswagen.de

Customers in North America and Canada:

If you wish to order the printed service information, please contact:

Volkswagen Technical Literature Ordering Center

literature.vw.com

You can also register for theerWin web portal:

https://erwin.vw.com

Diagnostic connection (on-board diagnosis)

In the vehicle interior, there is a diagnostic connection (OBD

) to read event memories. Event memories document faults that have occurred and deviations from specified values

from the control module →

The diagnostic connection (OBD

) is located in the footwell on the driver's side on the underside of the instrument panel or next to the hood release

lever behind a cover.

Only have the event memory read out and reset by suitably qualified professionals. Additional information about the

saved data can be obtained from suitably qualified professionals. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

After a malfunction is fixed, the information about it will be deleted from the event memory. Other memory content

is overwritten continuously.

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Maintenance -> Accessories and replacement parts for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

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