Advertisement

Advertisement

2022-2025 Volkswagen Touran 4 Door Safety User Manual

MY CAR USER MANUAL

Safety for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

Introduction  
Fig. 1 In the instrument cluster display: Drowsiness  
Monitor symbol.  
The Drowsiness Monitor informs the driver if their driving behavior indicates fatigue.  
The Drowsiness Monitor determines the driver's driving behavior while they are driving and uses this to create a  
fatigue assessment. If the system detects that a driver is fatigued, it will visually inform you on the instrument cluster  
display with a warning light or an indicator light in conjunction with an additional message and a warning tone  
→ Warning Levels of the Drowsiness Monitor. The message in the instrument cluster display is displayed for about  
four to six seconds.  
When is it active?  
The driving behavior is evaluated for the first time only at a speed above approx. 65 km/h(approx. 40 mph) and  
subsequently only at speeds above about 60 km/h (approx. 37 mph).  
WARNING  
The Drowsiness Monitor is not a replacement for the driver's attention and works only within the system limitations.  
This means that the Drowsiness Monitor cannot detect the driver's fatigue in all situations and may not issue a  
warning, or may issue a warning with a delay or in a way that is not desired. There is a risk of accidents and serious  
or fatal injuries.  
● Always stay attentive and do not rely solely on the system. It is always your responsibility to make sure that you  
are fit to drive.  
● Observe the system limitations (→ Drowsiness Monitor).  
● Never drive a vehicle when tired.  
● On longer journeys, take regular breaks and make sure that you feel adequately rested before setting off again.  
● Pay attention to indicators in the instrument cluster display and respond to the prompts accordingly  
(→ Drowsiness Monitor).  
46  
System Limitations of Drowsiness Monitor  
The Drowsiness Monitor has system-related limitations. The following conditions may cause the Drowsiness Monitor  
to only work with limitations or not at all:  
—Speeds below approx. 60 km/h (approx. 37 mph).  
—Speeds above approx. 130 km/h (approx. 80 mph).  
—Winding roads.  
—Poor road surfaces.  
—Inclement weather.  
—Construction sites.  
—Sporty driving.  
—Journeys with heavy or long trailers (→ Trailer towing).  
—If you are very distracted.  
The Drowsiness Monitor has only been developed for driving on highways and well-constructed  
roads.  
Microsleep  
There is no immediate warning for microsleep!  
Resetting the Drowsiness Monitor  
The Drowsiness Monitor is reset in the following situations:  
—When the ignition has been switched off.  
—When you have taken off your safety belt and opened the driver door.  
—When the vehicle is stationary for more than approximately 30 minutes.  
47  
Driving with the Drowsiness Monitor  
Switching on and off  
Depending on the country, the Drowsiness Monitor is always switched on when the engine is started.  
If necessary, you can manually switch off the Drowsiness Monitor in the Infotainment system:  
1. Open the Assistance systems menu.  
2. Switch the Drowsiness Monitor on or off in the relevant submenu (→ Vehicle settings menu).  
Setting the Sensitivity  
You can manually adjust the sensitivity of the Drowsiness Monitor and thus influence how quickly the system  
responds to your driving behavior.  
In the Infotainment system:  
1. Open the Assistance systems menu.  
2. Select the Drowsiness monitor menu.  
3. Select Sensitivity in theSensitivity submenu (→ Vehicle settings menu).  
Hiding Messages Via the Multi-Function Steering Wheel  
1. Press the  
button on the multi-function steering wheel.  
48  
Warning Levels of the Drowsiness Monitor  
If the system detects that a driver is fatigued, it will visually inform you on the instrument cluster display with a  
warning light or an indicator light in conjunction with an additional message and a warning tone. There are three  
levels of messages.  
Drowsiness Monitor – Level 1  
Onset of drowsiness detected.  
A warning tone sounds. A white indicator light appears with a message in the instrument cluster display.  
Consider taking a break.  
Drowsiness Monitor – Level 2  
Increasing drowsiness detected.  
A warning tone sounds. A red warning light appears with a message in the instrument cluster display. Consider  
taking a break soon.  
Drowsiness Monitor – Level 3  
Acute risk detected.  
A warning tone sounds. A red warning light appears with a message in the instrument cluster display. Acute risk  
to road traffic. End the journey as quickly as possible and urgently drive to the nearest rest stop!  
Time-dependent information  
The Drowsiness Monitor detects a driving duration of 4.5 hours without a break and without detecting driver  
fatigue.  
A white indicator light appears with a message in the instrument cluster display. Consider taking a break.  
49  
Troubleshooting  
Limited availability of the Drowsiness Monitor  
A warning tone sounds. A yellow indicator light appears with a message in the instrument cluster display. The  
availability of the Drowsiness Monitor is limited.  
—Malfunction or fault. Stop the engine and restart.  
—If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Drowsiness Monitor not available  
A warning tone sounds. A yellow indicator light appears in combination with the yellow central warning light. A  
message is also displayed in the instrument cluster display and in the Vehicle Status menu.  
—Malfunction or fault. Stop the engine and restart. Check the settings of the Drowsiness Monitor in the Infotainment  
system (→ Vehicle settings menu).  
—System limitations are not adhered to.  
—If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
50  
Introduction  
Fig. 1 In the instrument cluster display: Advanced Road  
Sign Display symbol.  
The Advanced Road Sign Display detects speed limits and no-overtaking zones and informs the driver if the  
permissible maximum speed is exceeded.  
Using a camera at the base of your interior rearview mirror, the Advanced Road Sign Display detects standardized  
road signs and informs you about speed restrictions and no-passing zones. Within the system limitations, the  
Dynamic Road Sign Display of the Advanced Road Sign Display also displays an additional sign to warn of temporary  
restrictions, for example. The system may also continue to display the valid speed limit on roads without signs.  
If the maximum speed limit is exceeded, the speed warning of the Advanced Road Sign Display visually informs you  
on the instrument cluster display with a blinking speed limit detected by the system and, depending on the settings, a  
warning tone → Warning Levels of the Speed Warning.  
Dynamic Road Sign Display  
Fig. 2 In the instrument cluster display: displays of the  
Dynamic Road Sign Display with additional signs (general  
example).  
51  
Fig. 3 In the instrument cluster display: displays of the  
Dynamic Road Sign Display with additional signs (general  
example).  
Fig. 4 In the instrument cluster display: displays of the  
Dynamic Road Sign Display with additional signs (general  
example).  
After checking and evaluating the information from the camera, the Infotainment system, and the current vehicle  
data, the activated Dynamic Road Sign Display function will display up to three valid road signs with the applicable  
additional signs, depending on the position of the display → fig. 2, → fig. 3, → fig. 4:  
1st position:  
The road sign that is currently valid is shown on the left side of the display, for example a speed limi1t 30 km/h  
(80 mph).  
2nd position:  
Another road sign can be displayed in second position, for example100 km/h (60 mph) “in wet conditions”.  
Additional signs:  
A recognized additional sign, e.g. for a time restriction, is displayed under the applicable traffic sign. Depending  
on the vehicle equipment, the applicable traffic sign in the head-up display is supplemented by the generic  
additional sign.  
3rd position:  
Another road sign can be displayed in the third position, such as a “Temporary passing restriction”.  
When driving on highways or two-lane expressways in Germany, the Dynamic Road Sign Display also displays the  
52  
road sign for the lifting of all road restrictions, in addition to the speed limits and passing restrictions. In all other  
countries, the valid speed limit is displayed instead.  
The road signs detected by the Dynamic Road Sign Display are shown in the display of the instrument cluster.  
Depending on the Infotainment system installed in the vehicle, the road signs may also be displayed there.  
WARNING  
The Advanced Road Sign Display is not a replacement for the driver's attention and works only within the system  
limitations. This means that the Advanced Road Sign Display cannot detect all road signs and may not react, or may  
react with a delay or in a way that is not desired. Driving recommendations and road signs displayed in the Dynamic  
Road Sign Display may differ from the actual traffic situation.  
● Observe the system limitations (→ Advanced Road Sign Display).  
● Keep the navigation data up to date.  
● Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the  
vehicle.  
● Traffic signs on the roads and traffic regulations must always take precedence over driving recommendations and  
displays from the Dynamic Road Sign Display function.  
● Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.  
● Pay attention to indicators in the instrument cluster display and respond to the prompts accordingly (→ Advanced  
Road Sign Display).  
System Limitations of Advanced Road Sign Display  
The Advanced Road Sign Display has system-related limitations. The following conditions may cause the Advanced  
Road Sign Display to only work with limitations or not at all:  
—High ambient temperature or long exposure to direct sunlight.  
—Poor visibility, such as in snow.  
—Glare, for example from oncoming traffic or the sun  
—High speeds  
—Dirty camera.  
—If road signs are outside of the camera’s visual field  
—If road signs are partially or completely covered, for example by trees, snow, dirt, or other vehicles.  
—If road signs are not in the standard format  
—If there are damaged or bent road signs  
—If there are variable traffic signs on overhead signs (variable display of road signs byLED  
s or other lighting).  
—If there is outdated map material in the Infotainment system  
—If there are stickers on vehicles that indicate road signs, such speed limits on commercial vehicles  
The system sometimes uses the camera behind the windshield. You can find further information in the  
information about the sensor system .  
The system will also use navigation data if the vehicle does not have a navigation system. Keep the navigation  
data up to date (→ Navigation). Please contact suitably qualified professionals if you have any questions.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility.  
53  
Driving with the Speed Warning  
When is it active?  
The speed warning issues warnings at speeds of above approx. 20 km/h(approx. 12 mph).  
Switching on and off  
Depending on the country, the speed warning is always switched on when the engine is started. If necessary, you can  
manually switch off the speed warning in the Infotainment system.  
1. Select the Assistance systems menu.  
2. Switch the speed warning on or off in the relevant submenu.  
Activating and Deactivating the Warning Tone  
In the Infotainment system:  
1. Select the Assistance systems menu.  
2. Tap the Speed warning function key.  
3. Activate or deactivate the warning tone at a relevant point (→ Vehicle settings menu).  
When you start the engine, the warning tone is always  
activated.  
Setting the Warning Threshold  
You can manually adjust the warning thresholds for the speed warning.  
In the Infotainment system:  
1. Select the Assistance systems menu.  
2. Tap the Speed warning function key.  
3. To select the level of the warning thresholds, tap in the Warning threshold menu item (→ Vehicle settings  
menu).  
When you start the engine, the warning thresholds for the speed warning are always reset to the default  
value.  
Activating and Deactivating the Change Tone  
The change tone audibly informs the driver that the speed limits have changed. If necessary, you can manually switch  
off the change tone.  
In the Infotainment system:  
1. Select the Assistance systems menu.  
2. Tap the Speed warning function key.  
3. Activate or deactivate the change tone at a relevant point (→ Vehicle settings menu).  
Hiding Error Messages Via the Multi-Function Steering Wheel  
54  
1. Press the  
button on the multi-function steering wheel.  
Trailer mode  
On vehicles with a trailer hitch installed at the factory and a trailer that is connected to the vehicle electrical system,  
the display of road signs relevant to a trailer, such as the valid speed limit and passing restrictions for vehicles with a  
trailer, can be activated and deactivated in the vehicle settings in the Infotainment system.  
For trailer mode, the display of valid speed limits can be adjusted to the model of the trailer and to the legal  
regulations in the country in which you are driving.  
In the Infotainment system:  
1. Select the Assistance systems menu.  
2. Tap the Trailer detection function key.  
3. To specifically adjust the warning threshold for trailer mode, tap in the Warn when exceeding menu item  
(→ Vehicle settings menu).  
Warning Levels of the Speed Warning  
If the system detects that the maximum speed limit is exceeded, it will visually inform you on the instrument cluster  
display with a flashing speed limit recognized by the system and, depending on the settings, a warning tone. There  
are two warning levels for messages.  
Fig. 1 In the instrument cluster display: detection of the  
maximum speed limit being exceeded (general example).  
Speed warning – Level 1  
The system has detected that the maximum speed limit has been exceeded.  
The speed limit detected by the system flashes continuously in the instrument cluster and, depending on the vehicle  
equipment, in the head-up display → fig. 1.  
Speed warning – Level 2  
The system has detected that the maximum speed limit is progressively being exceeded.  
A warning tone sounds. The speed limit detected by the system flashes continuously in the instrument cluster and,  
depending on the vehicle equipment, in the head-up display → fig. 1.  
55  
The second warning level is triggered if the speed limit continues to be increasingly  
exceeded.  
The second warning level is canceled again if the driver actively reduces the  
speed.  
Troubleshooting  
Advanced Road Sign Display is outside the usage area  
A warning tone sounds. A message is displayed in the instrument cluster display and in theVehicle Status menu.  
—No data available for this area. The Advanced Road Sign Display is not supported in the country in which you are  
currently driving.  
Advanced Road Sign Display is not available  
A warning tone sounds. A yellow indicator light will appear in combination with the yellow central warning light in  
the instrument cluster display. A message is also displayed in the instrument cluster display and in the Vehicle Status  
menu.  
—The windshield is dirty in the area around the camera or weather conditions are interfering with the camera view.  
Clean the windshield (→ Vehicle care).  
—The camera's view is limited by attachments or stickers. Keep the area around the camera field of view clear  
(→ Accessories and replacement parts).  
—The camera is misaligned or damaged, for example as a result of damage to the windshield. Check if there is  
noticeable damage (→ Accessories and replacement parts).  
—The camera was automatically deactivated due to a high ambient temperature or long exposure to direct sunlight.  
Advanced Road Sign Display will be available once the camera is available again. Stop the engine and restart.  
—Malfunction or fault. Stop the engine and restart.  
— If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Advanced Road Sign Display is partially deactivated  
A white indicator light will appear in the instrument cluster display for 10 seconds.  
The default settings of the speed warning are adjusted:  
—Check whether the speed warning is deactivated (→ Advanced Road Sign Display).  
—Check whether the warning tone is activated (→ Advanced Road Sign Display).  
—Check whether the warning threshold set by default is changed (→ Advanced Road Sign Display).  
56  
Introduction  
Number of seats  
Depending on vehicle equipment, the vehicle may have five or seven seats.  
Every seat is equipped with a safety belt.  
5-seat vehicle  
7-seat vehicle  
Front seats  
2
2
3
2
Seats in the second row  
Seats in the third row  
3
–
An incorrect seating position significantly impairs the protective function of the safety belt. This could result in  
serious or fatal injuries. The risk of serious or fatal injuries increases even more if a deployed airbag strikes a  
passenger who is sitting in an incorrect seating position. The driver is responsible for all vehicle occupants and  
especially for children who are being transported in the vehicle.  
WARNING  
Sitting incorrectly in the vehicle can increase the risk of serious or fatal injuries during sudden driving or braking  
maneuvers, in the event of a collision or accident, and if the airbags are deployed.  
● Before the vehicle starts to move, all vehicle occupants must always be in the correct seating position and  
maintain it while driving. Safety belts must also be fastened and remain fastened.  
● The number of persons in the vehicle must not exceed the number of seats with safety belts.  
● Never tilt your backrest too far back.  
● Always keep your feet in the footwell while driving. Never place your feet on the seat or on the instrument panel,  
for example. Never place your feet out of the window. Otherwise, if the airbag and the safety belt deploy, they  
could increase the risk of injury in the event of an accident instead of providing protection.  
57  
Correct seating position  
Fig. 1 Correct distance between the driver and the steering  
wheel, correct safety belt position and correct head  
restraint adjustment (general example).  
The correct seating positions for the driver and passengers are specified in the information that follows.  
The safety belt and airbags only provide the optimum protection when vehicle occupants are seated in a correct  
seating position. If individuals cannot achieve the correct seating position due to physical conditions, contact an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility for more information about possible special  
modifications. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility.  
For your safety, to ensure that driving is as fatigue-free as possible and to reduce the risk of injuries in the event of a  
sudden braking maneuver or accident, Volkswagen recommends the following seating positions:  
The following applies to all vehicle occupants:  
—Adjust the head restraint so that the upper edge of the head restraint is in line with the upper portion of the head  
as much as possible, but not lower than eye level. Position the back of the head as close as possible to the head  
restraint → fig. 1.  
—For shorter individuals, slide the head restraint all the way downward, even if the head is then below the upper  
edge of the head restraint.  
—For taller individuals, move the head restraint upward all the way.  
—Always keep both feet in the footwell.  
—Adjust and fasten the safety belts correctly .  
The following additional points apply to the driver:  
—Sit as far back on the seat cushion as possible.  
—Adjust the forward/back position of the driver seat so that you can press the pedals while your legs are slightly  
bent and there is at least 10 cm (around 4 inches) of space between the instrument panel and your knees→ fig. 1  
B
.
—Adjust the driver seat so that the top point of the steering wheel can be reached.  
—Position the seat backrest in an upright position, so that your back rests completely on the seat backrest.  
—Your thighs should rest comfortably on the seat cushion. The back of your knees should extend a few centimeters  
past the front edge of the seat cushion. Depending on the vehicle equipment, use additional settings for the seats  
(→ Mechanical front seat) (→ Electric front seat).  
—Adjust the seat so that the distance between the steering wheel and your chest is at least 25 cm(around 10 inches)  
A
→ fig. 1  
and you can hold the steering wheel firmly at the sides with both hands and your elbows slightly bent.  
58  
—When adjusted, the steering wheel must always face your chest and not be directed toward your face.  
—In vehicles with head restraints that can be moved forward or back, position the head restraint so that it is as close  
as possible to the back of the head.  
The following additional points apply to the front passenger:  
—In vehicles with head restraints that can be moved forward or back, position the head restraint so that it is as close  
as possible to the back of the head.  
—Position the seat backrest in an upright position, so that your back rests completely on the seat backrest.  
—Push the front passenger seat into the rear half of the range of movement so that the airbag can provide optimum  
protection if it deploys.  
Introduction  
Safety belts that are fastened correctly hold vehicle occupants in the correct position during braking maneuvers or in  
a collision, in order to provide the maximum protection.  
WARNING  
The risk of serious and fatal injuries may increase if the safety belts are not worn or are worn incorrectly.  
● Before every trip, everyone in the vehicle must seat themselves correctly, fasten the safety belt that belongs to  
the seat they are using, and keep it fastened while the vehicle is in motion.  
● Secure children before and during every journey in the vehicle with a child restraint system that is appropriate for  
their weight and height and with the safety belt used correctly .  
● Always insert the buckle tongue into the belt buckle that belongs to that seat and let it engage securely. Using a  
buckle from another seat reduces the protection provided by the safety belt and can cause serious injuries.  
● Never unfasten the safety belt while the vehicle is in motion.  
● Secure only one person with a safety belt.  
● Never allow children or infants to ride on anyone's lap and never strap children or infants to another person with  
the same safety belt.  
● Do not wear extremely bulky, loose clothing in the vehicle, such as a coat over a sports jacket, because this could  
impair the fit and function of the safety belt.  
WARNING  
The risk of serious and fatal injuries increases if the safety belts are damaged. If the belt webbing or other parts of  
the safety belt are damaged, the safety belts could tear during a collision or sudden breaking maneuver.  
● Never allow safety belts to become caught in the door or the seat mechanisms because the belts could be  
damaged.  
● If there is damage to the belt fabric, the belt connections, the automatic belt retractor or the buckle, have the  
affected safety belt or belt fastening element replaced immediately by an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility. The authorized Volkswagen dealer or authorized Volkswagen Service  
Facility must use the correct parts for the vehicle, equipment and model year. Volkswagen recommends  
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
● Never try to repair, modify, or remove the safety belts or belt fastening elements yourself. Have all repairs to  
safety belts, belt retractors and buckle components performed only by an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility. The authorized Volkswagen dealer or authorized Volkswagen Service  
Facility must only replace the safety belt with a safety belt approved for the seat. Volkswagen recommends  
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
● Have safety belts that are stretched during a collision replaced by an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility. It may be necessary to replace them even if there is no visible damage. Check the  
safety belts' anchorage as well.  
WARNING  
Incorrect handling of the safety belts increases the risk of severe or fatal injuries.  
59  
● Check the safety belts and associated components regularly to ensure they function correctly.  
● Always keep the safety belts clean.  
● Never allow foreign objects or fluid to enter the openings in the safety belt latches and belt buckles. This could  
impair the function of the safety belt latch openings, belt buckles and safety belts.  
● Never pinch the safety belt. Never damage the safety belt or allow it to rub against any objects with sharp edges.  
Fasten seat belts reminder  
Warning light for the fasten seat belts reminder in the instrument cluster display.  
Fasten safety belts reminder for the front seats  
If the safety belts are not fastened when you begin driving, at a speed of over around 25 km/h(15 mph), or if the  
safety belts are unfastened during a journey, a warning chime sounds when the driver or front passenger seat is  
occupied by an adult. The red warning light in the instrument cluster display will also blink.  
When the ignition is switched on, the red warning light only turns off after all vehicle occupants have fastened  
their safety belts.  
Fasten seat belts reminder for the rear seats (depending on the country and the vehicle  
equipment)  
When the ignition is switched on, the fasten seat belts reminder in the instrument cluster display indicates to the  
driver if any passengers in the rear seats have fastened their own safety belts.  
This symbol indicates that the passenger in this seat has fastened “their own” safety belt.  
This symbol indicates that this seat is not occupied.  
If a safety belt on the rear seat bench is undone when you are driving, the and symbols for this seat blink  
alternately, depending on the instrument cluster version. The red warning light in the instrument cluster display  
will also blink. If driving at speeds faster than approximately 25 km/h (approximately 15 mph), a warning chime will  
also sound.  
WARNING  
The fasten seat belts reminder is designed to recognize adult vehicle occupants. A seat occupied by a light person,  
particularly by children, may not necessarily be recognized. The fasten seat belts reminder does not react, or has  
limited reactions when a child seat or seat cushion is in use. This may result in failure to detect that lighter people  
and children do not have their safety belt fastened. They could suffer serious or fatal injuries in an accident.  
● Always ensure that all vehicle occupants, especially children, have their seat belt correctly fastened.  
60  
Fastening and unfastening the safety belts  
Fastening the safety belt  
Fig. 1 Inserting the buckle tongue into the safety belt  
buckle (general example).  
1. Assume the correct seating position (→ Seating position).  
2. Grab the belt and pull it evenly over the chest and pelvis. Do not twist the belt while doing this (→ Safety belt  
positioning).  
3. Insert the buckle tongue securely in the safety belt buckle for that seat→ fig. 1.  
4. Pull on the safety belt to make sure the buckle tongue is latched correctly in the safety belt buckle.  
Unfastening the safety belt  
Fig. 2 Releasing the buckle tongue from the safety belt  
buckle (general example).  
Only unfasten the safety belt while the vehicle is stationary (→ Safety belt positioning).  
1. Press the red button in the safety belt buckle→ fig. 2.  
The buckle tongue will pop out.  
2. Guide the belt back by hand so that the belt rolls up easily, the belt does not twist, and the trim panel is not  
damaged.  
Twisted safety belt  
If the safety belt is difficult to pull out of the belt guide, the safety belt may have been pulled out too quickly when  
positioning the belt and may have become twisted within the side trim panel:  
61  
1. Slowly and carefully pull the safety belt out completely by the belt buckle.  
2. Untwist any twisted sections of the safety belt and guide the belt back slowly by hand.  
3. If you cannot untwist the safety belt, fasten the safety belt anyway.  
The twist must not be in a section of the belt that rests directly on the body.  
4. Go to an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately to have the belt  
untwisted. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility.  
Safety belt positioning  
Safety belts only offer the optimum protection during a collision and reduce the risk of serious injury or death if they  
are fastened and positioned correctly. The correct safety belt position also holds the vehicle occupant in place so that  
the airbags can provide their maximum protection if they deploy. Therefore, all vehicle occupants should always  
fasten their own safety belts and make sure they are positioned correctly → fig. 1.  
Correct safety belt positioning  
Fig. 1 Correct safety belt positioning and correct head  
restraint adjustment (general example).  
—The shoulder belt section of the safety belt must always be positioned over the center of the shoulder and never  
across the neck, above the arm, under the arm, or behind the back.  
—The lap section of the safety belt must always lie across the lap and never over the stomach.  
—The safety belt must always rest flat and securely on the body. Retighten the belt if necessary.  
Correct safety belt positioning for pregnant women  
62  
Fig. 2 Correct safety belt positioning for pregnant women  
(general example).  
For pregnant women, the safety belt must rest evenly across the chest and as low and flat as possible on the lap, so  
that no pressure is applied to the lower abdomen. This should be done throughout the entire pregnancy → fig. 2.  
Adjusting the safety belt position to body size  
The belt positioning can be adjusted with the following equipment:  
—Belt height adjusters for the front seats (→ Safety belt height adjuster).  
—Height-adjustable front seats (→ Seating position).  
WARNING  
Incorrect safety belt positioning can cause serious injuries in the event of an accident or during sudden braking or  
driving maneuvers.  
● Ensure your safety belt is positioned correctly.  
● Place the backrest in an upright position and position your safety belt correctly for your size to maximize the  
protective function of the safety belt.  
● Place the shoulder portion of the safety belt over the center of your shoulder, and never under your arm or across  
your neck.  
● Lay the safety belt flat and securely on the upper part of the body and pelvis. Retighten the belt if necessary.  
● Ensure the lap section of the safety belt lies across your lap and never over your stomach.  
● Throughout your pregnancy, ensure the safety belt rests evenly across your chest and as low and flat as possible  
on your lap. This will prevent pressure being applied to your lower abdomen.  
● Do not twist the safety belt while securing or wearing it.  
● Never hold the safety belt away from the body with your hand.  
● Do not guide the safety belt over hard or breakable objects, such as eyeglasses, pens, or keys.  
● Do not modify how the safety belt is routed using belt clips, retaining loops, or similar objects.  
Persons who cannot achieve the optimum belt routing due to physical conditions should contact an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility about possible special modifications  
that can be used to achieve the best possible protection with the safety belt and airbags. Volkswagen  
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Safety belt height adjuster  
Fig. 1 Next to the front seats: safety belt height adjuster.  
You can use the safety belt height adjuster to adjust the safety belt routing in the shoulder area according to your  
individual body size, so that the safety belt can be correctly fastened:  
63  
1. Push down and hold the safety belt height adjustment button in the direction of the arrows→ fig. 1.  
2. Slide the safety belt height adjuster upward or downward until the safety belt lies over the center of the  
shoulder (→ Safety belt positioning).  
3. Release the safety belt height adjustment button.  
4. Pull hard on the safety belt to check that the safety belt height adjuster is engaged.  
WARNING  
Changing the safety belt height while driving may cause serious or fatal injuries.  
● Never adjust the safety belt height while driving.  
Safety belt with two belt buckles  
Fig. 1 Center seat in the second row of seats: fasten safety  
belt with two belt buckles.  
Note the important information regarding safety belts .  
The safety belts for the rear center seat and for any seats in the third row of seats have two belt buckles.  
Fastening the safety belt  
Always fasten the safety belts before driving.  
1. Assume the correct seating position (→ Seating position).  
2. Grip the belt and pull it downwards evenly. Do not twist the belt while doing this.  
1
A
B
3. Insert the buckle tongue → fig. 1  
4. Holding the buckle tongue → fig. 1  
securely in the safety belt buckle for that seat→ fig. 1  
, pull the belt over the vehicle occupant's pelvis.  
securely in the safety belt buckle for that seat→ fig. 1  
.
.
2
2
5. Insert the buckle tongue → fig. 1  
6. Pull the safety belt to check that both buckle tongues are securely engaged in the belt buckles.  
64  
Unfastening the safety belt  
Only unfasten the safety belt while the vehicle is stationary.  
A
B
1. Press the red button in the safety belt buckle→ fig. 1  
The buckle tongue will pop out.  
.
.
2. Press the red button in the safety belt buckle→ fig. 1  
The buckle tongue will pop out.  
3. Guide the belt back by hand so that the belt rolls up easily, the belt does not twist, and the trim panel is not  
damaged.  
A general example describing how to fasten the safety belt with two belt buckles is located on each safety  
belt.  
Automatic safety belt retractor, safety belt pretensioner, safety belt load  
limiter  
The vehicle seat belts are part of the vehicle safety concept . The vehicle safety concept has the following key  
functions:  
Automatic safety belt retractor  
The safety belts on the front seats and all outer rear seats(also on the middle rear seat depending on the vehicle  
equipment) are equipped with automatic safety belt retractors on the shoulder-belt section. If the safety belt is pulled  
slowly or while driving normally, the shoulder belt will be able to move freely. The automatic safety belt retractor  
blocks the safety belt from moving if the safety belt is pulled out quickly, for example during sudden braking  
maneuvers, when driving on hills, when driving around curves and when accelerating.  
In critical driving situations, fastened front safety belts can be automatically tensioned by the proactive passenger  
protection system, e.g. in the case of an emergency braking maneuver or if the driver oversteers or understeers. If an  
accident does not happen or the critical driving situation is no longer applicable, both safety belts are loosened again.  
The proactive passenger protection system is ready to be triggered again .  
Safety belt pretensioners  
The safety belts for the vehicle occupants in the front seats and, depending on the vehicle equipment, on the outer  
rear seats have safety belt pretensioners.  
Safety belt pretensioners are activated by sensors and tighten the safety belts in the event of severe front-on, side  
and rear collisions or if the vehicle rolls over. If the safety belt is loose, it retracts. This can reduce the forward  
movement of the vehicle occupants and movement of the vehicle occupants in the direction of the collision. The  
safety belt pretensioner works together with the airbag system. The safety belt pretensioner is only activated during  
a rollover accident if the Side Curtain Protection® airbags are deployed.  
Fine dust may appear if airbags deploy. This is completely normal and does not indicate a fire in the vehicle.  
WARNING  
The safety belt pretensioners only provide protection for one deployment. If the safety belt pretensioners deploy,  
the system must be replaced.  
● Have deployed safety belt pretensioners and affected system components replaced immediately with new parts  
that are approved by Volkswagen for the vehicle.  
● Only have suitably qualified professionals make repairs or modifications to a vehicle. Authorized Volkswagen  
dealers and authorized Volkswagen Service Facilities have the required tools, diagnostic devices, repair  
information, and qualified personnel. Volkswagen recommends contacting an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility.  
65  
● Never install safety belt pretensioner components removed from scrap vehicles or from recycling.  
● Never modify any components of the safety belt pretensioners.  
Reversible belt tensioning (proactive passenger protection system)  
In certain driving situations, the safety belts may be subject to reversible belt tensioning . Examples are:  
—Heavy braking.  
—Oversteer or understeer.  
—Light collisions.  
After certain driving situations, the reversible safety belt pretensioning may be permanently tightened. If this  
is the case, in order to loosen the belt tensioning, the safety belts must be manually removed and correctly  
fastened again when the vehicle is stationary.  
Safety belt load limiter  
The safety belts for the vehicle occupants in the front seats and rear seats have safety belt load limiters.  
Safety belt load limiters reduce the force placed on the body by the safety belts during a collision.  
When disposing of the vehicle or of individual system components, all safety precautions must be observed.  
An authorized Volkswagen dealer or authorized Volkswagen Service Facility will be familiar with these  
provisions (→ Safety belt pretensioners). Volkswagen recommends contacting an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
Safety belt pretensioner servicing and disposal  
When working on safety belt pretensioners, as well as when removing and installing other vehicle components as  
part of repair work, the safety belts can become damaged without you noticing. This may cause the safety belt  
pretensioner to not work correctly or prevent it from working in the event of an accident.  
The instructions must be followed so that the effectiveness of the safety belt pretensioner is not impaired and  
removed components do not cause injuries and environmental pollution. An authorized Volkswagen dealer or  
authorized Volkswagen Service Facility will be familiar with these provisions. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
WARNING  
Repairs that you perform yourself or that are performed incorrectly on the safety belts, automatic safety belt  
retractors, and safety belt pretensioners can increase the risk of severe or fatal injuries. The safety belt pretensioner  
may not deploy when it should, or it may deploy unexpectedly.  
● Never perform repairs, adjustments, or removal and installation of components of the safety belt pretensioners or  
safety belts yourself. Only have these procedures performed by suitably qualified professionals . Volkswagen  
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
● Safety belts, safety belt pretensioners and automatic safety belt retractors cannot be repaired. These  
components must be replaced.  
The airbag module and safety belt pretensioners may contain perchlorate. Observe all the legal regulations  
applicable to disposal.  
66  
Introduction  
The proactive passenger protection system is a support system which initiates measures for protecting the vehicle  
occupants in hazardous situations. However it cannot prevent a collision.  
Speed range  
The proactive passenger protection system is available in its basic function at speeds above approximately 30 km/h  
(19 mph) when driving forward.  
WARNING  
The proactive passenger protection system is not a replacement for the driver's attention and works only within the  
system limitations. The proactive passenger protection system cannot detect all driving situations and may not  
react, or may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of  
accidents, serious injuries and death.  
● Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the  
vehicle.  
● Observe the system limitations (→ Proactive passenger protection system).  
● Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic  
conditions.  
67  
Functions of the proactive passenger protection system  
Basic functions  
In critical driving situations, the following functions may be initiated either individually or jointly, e.g. in the case of  
an emergency braking maneuver, if the driver understeers or oversteers or in the event of non-serious collisions:  
—Reversible belt tensioning of the fastened safety belts for the driver and front passenger.  
—Depending on the vehicle's equipment, automatic closure of the power sunroof and the side windows to just a gap.  
—Activating the emergency flashers.  
Depending on the critical driving situation, the safety belts may be tightened individually or together.  
Additional functions for vehicles with Automatic Emergency Braking (Front Assist)  
On vehicles with Automatic Emergency Braking(Front Assist), the probability of a collision with the vehicle in front is  
also calculated within the limits of the system. If the system detects that a rear-end collision is likely or initiates  
heavy braking, this can trigger the proactive passenger protection system.  
Additional functions for vehicles with Lane Change System (Side Assist)  
In vehicles with Lane Change System(Side Assist), within the system limitations, the probability of a rear-end collision  
by the vehicle behind is calculated. If the system has recognized that a rear-end collision is probable, it can trigger the  
proactive occupant protection system. When there is a recognized risk of collision, alongside its basic function, the  
proactive occupant protection system can trigger the hazard warning lights with a faster flashing frequency.  
Additional functions for vehicles with Emergency Assist  
On vehicles with Emergency Assist, the proactive passenger protection system can be triggered if driver inactivity is  
detected.  
Depending on the activation level, the following functions are triggered:  
—Brief or permanent reversible belt tensioning of the engaged driver's safety belt.  
—Depending on the vehicle's equipment, automatic closure of the power sunroof and the side windows to just a gap.  
Setting in the Driving Mode Selection  
On vehicles with Driving Mode Selection, the proactive passenger protection system is adapted to the special vehicle  
setup of the driving mode.  
68  
Limitations of the proactive passenger protection system  
The proactive passenger protection system depends on local laws and regulations for the vehicle equipment.  
The proactive passenger protection system is not available or only available to a limited extent in the following  
situations:  
—Malfunction of the ESC  
, the reversible safety belt pretensioning or the airbag control module .  
—ASR  
deactivated or ESC limited .  
—System fault or restriction of Autonomous Emergency Braking(Front Assist).  
—System fault or restriction of the Lane Change System(Side Assist).  
—System fault or restriction of Emergency Assist.  
—Reverse gear engaged.  
—If there are reflective objects, e.g. guard rails, tunnel entrances, heavy rain, or ice.  
—If there are animals or objects that are difficult to detect.  
69  
Troubleshooting  
A message is briefly shown in the instrument cluster display.  
—The proactive passenger protection system has limited availability or is not available. Stop the engine and restart.  
—If the malfunction persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and  
have the proactive passenger protection system checked. Volkswagen recommends contacting an authorized  
Volkswagen dealer or authorized Volkswagen Service Facility.  
Additional information may be displayed in the vehicle status, depending on the malfunction (→ Vehicle  
settings menu).  
70  
Introduction  
Airbags are not a replacement for safety belts, which must always be worn.  
Airbags can only provide additional protection for vehicle occupants if the seats, safety belts, head restraints and  
steering wheel for the driver are adjusted correctly and used.  
The airbags will not deploy in all situations where there is visible vehicle damage.  
Situations in which airbags will not always deploy:  
—If the ignition is switched off during a collision.  
—In minor head-on collisions.  
—In non-serious side-on collisions.  
—In rear-end collisions.  
—When the vehicle rolls over.  
—In low-speed collisions.  
The airbag cannot always prevent injuries, such as swelling, bruises, burns, and abrasions.  
WARNING  
If there are objects located between vehicle occupants and the airbag deployment zone, they will change the airbag  
deployment zone and the risk of injury if the airbag deploys increases. During sudden braking or driving maneuvers  
or in the event of an accident, the objects could move into the airbag deployment zone and then be thrown through  
the vehicle interior if the airbag deploys.  
● Never hold objects in your hands or on your lap while driving.  
● Never transport objects on the front passenger's seat.  
WARNING  
Once the airbags have been deployed, they lose their protective function and must be replaced. If the airbags do  
not have their protective function, the risk of injury during sudden braking or driving maneuvers or accidents  
increases.  
● Have any deployed safety airbags and affected system components replaced immediately with new parts that are  
approved by Volkswagen for the vehicle.  
● Only have suitably qualified professionals make repairs or modifications to a vehicle. Authorized Volkswagen  
dealers and authorized Volkswagen Service Facilities have the required tools, diagnostic devices, repair  
information, and qualified personnel. Volkswagen recommends contacting an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility.  
● Never install airbag components removed from scrap vehicles or from recycling.  
● Never modify components of the airbag system.  
WARNING  
Fine dust and water vapor can develop when the airbags deploy. This is normal and does not indicate a fire in the  
vehicle. The fine dust can irritate the skin and mucous membranes in the eyes and can cause breathing problems,  
particularly for individuals who have asthma or other respiratory conditions.  
● To reduce the risk of breathing problems, exit the vehicle or open the windows or doors for fresh air.  
● If you come into contact with the dust, wash your hands and face with mild soap and water before eating  
anything.  
● Flush your eyes and any open wounds with water if dust enters them.  
WARNING  
Cleaners that contain solvents can make the surface around the airbag installation locations porous. Plastic pieces  
that come loose could be thrown through the vehicle interior and cause serious injuries in the event of a collision  
with airbag deployment.  
● Never treat the instrument panel and the surfaces around the airbag installation locations with cleaners that  
contain solvents.  
71  
Indicator light  
Function Check  
After the ignition is switched on, the yellow indicator light in the instrument cluster display turns on for a brief  
function check and turns off after several seconds.  
Airbag or Safety Belt Pretensioner Malfunction  
The yellow indicator light stays on. There may also be a message in the instrument cluster display.  
A malfunction has been detected in at least one of the airbags or safety belt pretensioners.  
1. Remove the child restraint from the front passenger seat and install it on the rear seats.  
2. Visit an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the airbag  
system and safety belt pretensioners checked. Volkswagen recommends contacting an authorized  
Volkswagen dealer or authorized Volkswagen Service Facility.  
Airbag or Safety Belt Pretensioner with Diagnostic Device Switched off  
After the ignition is switched on, the yellow indicator light turns on for about four seconds and then blinks for  
about twelve seconds. There may also be a message in the instrument cluster display.  
At least one airbag or safety belt pretensioner has been switched off by a diagnostic device.  
1. Visit an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have a check carried  
out as to whether the airbag system or safety belt pretensioners need to remain switched off.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility.  
72  
Installation locations and deployment zones of the airbags  
Fig. 1 Installation locations and deployment zones of the airbags.  
Installation location  
1
2
3
4
Front passenger's front airbag in the instrument panel  
Side Curtain Protection® airbags above the front and rear side windows(both sides).  
Front side airbags in the driver seat and passenger seat backrests.  
Rear side airbags in the backrest of the outer seats of the rear bench seat(depending on the vehicle  
equipment).  
5
6
Driver knee airbag in the lower area of the instrument panel(depending on the vehicle equipment)  
Driver's front airbag in the steering wheel.  
The airbag installation locations are indicated by the word “AIRBAG”.  
The white areas shown in the figure are accounted for by the airbags(deployment zone) → fig. 1. Therefore, never  
place or attach objects in these areas →  
WARNING  
.
An airbag deploys within a few milliseconds and at a very high speed. This could result in objects being thrown  
through the vehicle interior. This may cause serious injuries.  
● Always keep the deployment zones of the airbags clear.  
● Never attach objects to the covers or in the deployment zones of airbags.  
● Do not tape over or cover the installation locations of the airbags or the surfaces in the deployment zones of the  
airbags, or modify them in any other way.  
● There should be no people, animals, or objects between the vehicle occupants and the airbag deployment zone.  
73  
Make sure that children and passengers also follow this guideline.  
● Do not attach any objects, such as mobile navigation systems, to the windshield above the front airbag on the  
passenger's side.  
● Only pivot sunshades toward the side windows if no objects such as pens or garage door openers are attached to  
the visor.  
● Do not attach any sunshades to the side windows that are not specifically approved for use in the vehicle.  
● Only hang lightweight clothing from the garment hooks in the vehicle. Never store heavy or sharp-edged objects  
in pockets.  
● Do not attach any accessories to the doors.  
WARNING  
An incorrect seating position may prevent the front airbag from functioning properly and cause serious injuries.  
● Always hold the steering wheel with both hands on the sides of the outer edge, in the nine o'clock and three  
o'clock position.  
● Adjust the driver seat so that there is a distance of at least 25 cm(10 inches) between your chest and the center  
of the steering wheel. If body characteristics mean that this is not possible, you must contact an authorized  
Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized  
Volkswagen dealer or authorized Volkswagen Service Facility.  
● Adjust the front passenger seat so that there is the greatest possible distance between the front passenger and  
the instrument panel.  
WARNING  
Incorrect handling and use of the seats can inhibit the airbags from functioning correctly and cause serious injuries.  
● Never remove the front seats from the vehicle or modify parts of them.  
● Do not apply excessive force to the backrest bolsters.  
● Only use seat covers or protective covers that are specifically approved for use in your vehicle.  
● Have any damage to the seat covers or the seam in the airbag areas repaired immediately by suitably qualified  
professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility.  
WARNING  
An incorrect seating position may prevent the knee airbag from functioning properly and cause serious injuries.  
● Push the driver and front passenger seats far enough back such that there is at least 10 cm(approximately  
4 inches) of space between the knees and the installation location of the knee airbag. If body characteristics mean  
that this is not possible, you must contact an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility.  
Switching the Front Passenger's Front Airbag On and Off  
Fig. 1 In the instrument panel on the passenger's side: key  
switch to switch on and off the front passenger's front  
airbag.  
74  
The front passenger's front airbag must be switched off when installing a rear-facing child restraint in the front  
passenger seat!  
Observe country-specific specifications regarding use of child restraints on the front passenger seat .  
It is not possible to switch off the front passenger's front airbag in all countries. If there is no key switch in the  
vehicle, the front passenger's front airbag can only be deactivated by suitably qualified professionals. Volkswagen  
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Front passenger's front airbag enabled  
Fig. 2 In the center console: Indicator light for the  
activated front passenger's front airbag (depending on the  
country).  
The yellow indicator light for the activated front passenger's front airbag comes on for about 60 seconds  
after switching on the ignition or after switching on the front passenger's front airbag with the key switch  
→ fig. 2 and then automatically turns off.  
The front passenger's front airbag is switched on.  
1. Check whether the front passenger's front airbag must remain switched on.  
Front passenger's front airbag switched off  
Fig. 3 In the center console: Indicator light for the  
deactivated front passenger's front airbag (depending on  
the country).  
The yellow indicator light stays on→ fig. 3. The front passenger's front airbag is switched off.  
1. Check whether the front passenger's front airbag should remain switched off, for example if using a  
child restraint in the front passenger seat.  
75  
Switching on the front passenger's front airbag  
1. Switch the ignition off.  
2. Open the front passenger door.  
3. Fully fold out the key bit of the vehicle key.  
Or: Remove the emergency key from the vehicle key .  
4. Insert the key bit into the key switch until you feel resistance for a second time→ fig. 1.  
The key bit is not fully inserted when doing so→  
.
5. Turn the remote control vehicle key or emergency key to the  
6. Pull the vehicle key out of the key switch and fold in the key bit→  
position without applying significant force.  
.
Or: Pull the emergency key out of the key-switch, and put it back into the remote control vehicle key→  
7. Close the front passenger door.  
.
The yellow PASSENGER AIR BAG  
indicator light will come on and turn off after approximately 60 seconds  
(→ Indicator light standard airbag system).  
8. Check that the yellow PASSENGER AIR BAG indicator light  
airbag system) when the ignition is switched on.  
does not come on (→ Indicator light standard  
Switching Off the Front Passenger's Front Airbag  
1. Switch the ignition off.  
2. Open the front passenger door.  
3. Fully fold out the key bit of the vehicle key.  
Or: Remove the emergency key from the vehicle key .  
4. Insert the key bit into the key switch until you feel resistance for a second time→ fig. 1.  
The key bit is not fully inserted when doing so→  
.
5. Turn the remote control vehicle key or emergency key to the  
6. Pull the vehicle key out of the key switch and fold in the key bit→  
position without applying significant force.  
.
Or: Pull the emergency key out of the key-switch, and put it back into the remote control vehicle key→  
7. Close the front passenger door.  
.
The yellow PASSENGER AIR BAG  
indicator light will come on permanently when the ignition is switched  
on (→ Indicator light standard airbag system).  
How to Recognize that the Front Passenger's Front Airbag is Switched Off  
If the front passenger's front airbag is switched off, this is only indicated by the yellow PASSENGER AIR BAG  
indicator light being permanently on (→ Indicator light standard airbag system).  
If the front passenger's front airbag is deactivated and the yellow PASSENGER AIR BAG  
indicator light does not  
stay on permanently or comes on together with the yellow indicator light in the instrument cluster display, there  
may be a malfunction in the airbag system. Therefore, no child restraint system may be installed on the front  
passenger seat for safety reasons. The front passenger's front airbag could be deployed if there is an accident →  
.
DANGER  
Read and heed the important safety instructions for the front passenger's front airbag .  
DANGER  
76  
If an airbag is deactivated in the event of an accident, persons on the front passenger seat may suffer serious or  
fatal injuries. For that reason, the front passenger's front airbag may only be switched off in special circumstances.  
● Switch off the front passenger's front airbag only if a rear-facing child restraint is fitted in the front passenger  
seat in exceptional circumstances. Switch the front passenger's front airbag back on once the rear-facing child  
restraint in the front passenger seat is no longer being used.  
● Only deactivate the front passenger's front airbag if, in exceptional circumstances, the front passenger backrest is  
folded down, depending on the vehicle equipment. Switch the front passenger's front airbag back on as soon as  
the front passenger backrest is folded back.  
● To avoid damage to the airbag system, only switch the front passenger's front airbag on and off with the ignition  
switched off.  
● As the driver, always ensure the key switch is in the correct position.  
WARNING  
If there is a malfunction in the airbag system, the airbag may not deploy correctly or at all, or it may deploy  
unexpectedly. This could cause serious or fatal injuries.  
● In the event of a malfunction, have the airbag system checked by suitably qualified professionals. Volkswagen  
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
● If there is a malfunction in the airbag system, never fit a child restraint in the front passenger seat and remove  
any child restraints already installed there.  
WARNING  
If the remote control vehicle key or emergency key remain inserted in the key switch while driving, vibration may  
cause the vehicle key or emergency key to inadvertently turn in the key switch and may activate the front  
passenger's front airbag. The front passenger's front airbag could trigger unintentionally, which could cause serious  
or fatal injuries.  
● Always remove the vehicle key or emergency key from the key switch before switching on the ignition.  
NOTICE  
If the key bit is not properly inserted, it could damage the key-operated switch when it turns.  
● Insert the key bit into the key switch until you feel resistance for a second time.  
NOTICE  
If the vehicle key or emergency key is inserted in the key switch when the front passenger door is closed, this may  
damage the door trim panel, instrument panel, key switch, vehicle key and emergency key.  
● Always remove the vehicle key or emergency key from the key switch before closing the front passenger door.  
Introduction  
Child restraints reduce the risk of injury in the event of an accident. Always transport children in child restraints.  
Please note:  
—Child restraints are categorized differently depending on the size, age and weight of the child.  
—Child restraints can be secured in the vehicle using various securing systems.  
For safety, always install child restraints on the rear seats .  
Volkswagen recommends using child restraints from the Volkswagen accessory catalog. These child restraints are  
developed and verified for use in Volkswagen vehicles.  
For additional information about the child restraints from the accessory catalog, contact your authorized Volkswagen  
dealer or authorized Volkswagen Service Facility or visit the Volkswagen website.  
WARNING  
Unsecured or improperly secured children may suffer serious or fatal injuries in the event of sudden driving or  
braking maneuvers or an accident.  
● Children under the age of 12 or less than 150 cm(around 4 ft 11 in) tall must always be transported in a suitable  
77  
child restraint when riding in the vehicle. Observe any regulations specific to the country where you are driving.  
● Always secure children in a suitable child restraint. Child restraints must correspond to the size, age and weight of  
the child.  
● Observe the specifications of the child restraint manufacturer for fastening the child restraint in the vehicle and  
securing the child in the child restraint.  
● Never secure more than one child in a single child restraint.  
● Never under any circumstances drive with children or babies on the driver's or a passenger’s lap.  
● Never allow a child to sit in a child restraint unsupervised.  
● Never allow children to be unsecured in the vehicle, stand or kneel on the seats, or be in an incorrect seating  
position while driving. This especially applies to children riding in the front passenger seat. In the event of an  
accident, children and other passengers could suffer life-threatening injuries.  
● For the child restraint to offer the maximum protection, it is especially important to route the safety belt  
correctly. Always follow the specifications from the child restraint manufacturer for routing the safety belt  
correctly. Safety belts that are fastened incorrectly can cause injuries, even during minor accidents.  
● Replace the child restraint after an accident because there could be damage that is not visible.  
WARNING  
Improper use of the integrated child restraint can result in serious injury or death in the event of sudden driving or  
braking maneuvers or an accident. If positioned incorrectly, the safety belt of the vehicle seat could lead to injuries  
e.g. to the stomach or neck area.  
● Always fasten children's belts correctly and make sure that the safety belt is positioned correctly and the children  
are sitting correctly.  
● Do not make any modifications to the parts of the integrated child restraint. Have modifications to the integrated  
child restraint carried out only by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
● Have seat parts that are damaged or have been subjected to the forces of an accident replaced with new ones.  
Types of child restraints  
Only use child restraints that are legally approved and suitable for the child using them.  
Child restraint standards  
Regulations ECE  
-R 44 or ECE-R 129 apply to child restraints in member countries. Both regulations are valid at the same time. Child  
restraints that have been checked in accordance with this standard have an orange ECE seal of approval. TheECE seal  
of approval may contain the following information about the child restraint:  
—Weight class  
—Size class  
—Certification category (universal, semi-universal, vehicle-specific, or i-size).  
—Certification number.  
For child restraints that are approved in accordance with regulationECE  
-R 44, the eight-digit approval number on theECE seal of approval must begin with 03 or 04. This indicates that the  
seat is permitted. Older child restraints whose number begins with 01 or 02 are not permitted.  
Child restraints according to weight classes  
78  
Fig. 1 Example of child restraints.  
Class  
Weight of the child  
Up to 10 kg  
Up to 13 kg  
9 to 18 kg  
Group 0  
Group 0+  
Group 1  
Group 2  
Group 3  
15 to 25 kg  
22 to 36 kg  
—Weight class 0/0+: rear-facing infant safety seats → fig. 1 from group 0/0+ or 0/1 are best suited from birth to  
about 18 months.  
—Weight class 1: After reaching the weight limit, child restraints from group 1(up to about four years) and group 1/2  
(up to approximately seven years) with an integrated safety belt system are the most suitable.  
—Weight classes 2/3: groups 2 and 3 contain child restraints with backrests and booster seats without backrests.  
Because of their integrated safety belts and side bolsters, child restraints with a backrest provide better protection  
than booster seats without a backrest. Therefore, Volkswagen recommends using child restraints with a backrest.  
Child restraints in group 2 are suitable for children up to about 7 years old. Child restraints in group 3 are suitable  
for children older than about 7 years old.  
Fig. 2 Child restraint with additional belt guide(general  
example).  
When using a child restraint from Group 2 or a child restraint with a backrest for children taller than 100 cm  
(approximately 3 ft, 3 in), Volkswagen recommends using the additional belt guide on the child restraint, if available,  
1
for the safety belt in the lap area → fig. 2  
. Follow the child restraint user manual.  
Not all children across the board fit into the child restraints in their weight group. Also, not all seats fit in every  
79  
vehicle. Therefore, always check to ensure that the child fits into the child restraint correctly and that you can secure  
the child restraint in your vehicle.  
Child restraints according to approval categories  
Child restraints can have the approval categories “universal” (as per regulationECE  
-R 44 and ECE-R 129), “semi-universal”, “vehicle-specific” (as per regulationECE -R 44 respectively) or “i-Size” (as  
per regulation ECE-R 129).  
—Universal: Child restraints with “universal” approval are approved for installation in all vehicles. A list of models is  
not needed. With universal approval for ISOFIX, also secure the child restraint with a top tether safety belt.  
—Semi-universal: In addition to the standard requirements for universal approval, “semi-universal” approval requires  
safety equipment for securing the child restraint that requires additional tests. Child restraints with “semi-  
universal” approval have a model list that must contain the vehicle in which the seat will be used.  
—Vehicle-specific: vehicle-specific approval requires a separate dynamic test of the child restraint in the vehicle for  
each vehicle model. Child restraints with “vehicle-specific” approval also have a model list.  
—i-Size: Child restraints with “i-Size” approval must conform to the requirements for installation and safety that are  
contained in the ECE  
-R 129 regulation. You can obtain information about which child restraints have an i-Size certification for this  
vehicle from the child restraint manufacturers.  
Installing and using child restraints  
Country-specific specifications  
There are different standards and requirements in different countries for using child restraints and their attachment  
options. Transporting children on the front passenger’s seat is not permitted in all countries. Laws and regulations  
take precedence over the descriptions in this Owner’s Manual.  
Notes on installing a child restraint  
Note the following information when installing a child restraint. This information applies to child restraints with every  
securing system.  
—Read and follow the instructions from the child restraint manufacturer→  
.
—It is best to install the child restraints on the rear seat behind the front passenger seat so that children can exit the  
vehicle on the side that is away from traffic.  
—Adjust the height of the safety belt so that the belt webbing runs naturally along the child restraint without any  
sharp bends in the webbing. For rear-facing child restraints, the lowest position of the belt height adjuster must be  
used.  
—Switch off the front passenger's front airbag before installing a backward-facing child seat in the front passenger  
seat.  
—If installing on the front passenger’s seat, move the seat all the way back and move it into the highest position  
possible. Bring the backrest into the upright position (→ Mechanical front seat).  
—If installing on a rear seat, move the rear seat in the second row of seats all the way back (→ Rear seat (single)).  
—Always leave sufficient free space around the child restraint. Adjust the position of the seat in front of it if possible.  
Always make sure the driver and front passenger are using a correct seating position (→ Seating position).  
—The backrest of the child seat should be positioned as close as possible to the backrest on the vehicle seat. Adjust  
the angle of the vehicle seat so that the child restraint contacts it fully. If the child restraint comes into contact  
with the head restraint when installed and prevents it from fitting correctly, move the head restraint all the way  
up or remove it and store it securely in the vehicle .  
—Once the child restraint is correctly installed, the settings for that seat must no longer be changed. If the seat  
80  
settings have been changed, the installation of the child restraint must be checked and, if necessary, adjusted.  
—If a child restraint is installed on a seat, functions such as the massage function (→ Massage feature) or seat  
heating (→ Seat air conditioning) must not be used on that seat.  
Airbag label  
Fig. 1 On the sun visor: airbag label(general example).  
Fig. 2 On the B-pillar: airbag label(general example).  
Labels with important information about the front passenger's front airbag are located in the vehicle. The content  
depends on the country and may vary. The labels may be located in the following places:  
—On the driver's and front passenger's sun visors→ fig. 1.  
—On the B-pillar on the passenger's side→ fig. 2.  
Always following the warnings before installing a rear-facing child restraint→  
.
Dangers when transporting children on the front passenger’s seat  
If a rear-facing child restraint is used, the front passenger’s front airbag can cause life-threatening injuries or death if  
it deploys →  
.
Rear-facing child restraints may only be used on the front passenger seat if the front passenger's front airbag is  
switched off . The yellow PASSENGER AIR BAG indicator light is permanently on in the driver's line of sight to  
indicate that the front passenger's front airbag is switched off (→ Indicator light standard airbag system).  
It is not possible to switch off the front passenger's front airbag in all countries (→ Airbag system).  
Do not deactivate the front passenger's front airbag when using aforward-facing child seat. When installing a child  
restraint, makes sure it is as far from the front passenger’s airbag as possible. If the front passenger’s airbag deploys,  
it can cause serious injuries →  
.
Not all child seats are allowed to be used in the front passenger seat. The child restraint must be specially authorized  
by the manufacturer for use on the front passenger seat in vehicles with front and side airbags. Your Volkswagen  
81  
dealership has a list of permitted child seats.  
DANGER  
Read and heed the important safety instructions for the front passenger's front airbag (→ Airbag system).  
DANGER  
Using a rear-facing child restraint on the front passenger seat results in increased risk of life-threatening, serious or  
even fatal injuries for the child in the event of an accident.  
● Never use a rear-facing child restraint on the front passenger seat if the front passenger's front airbag is  
switched on.  
● Deactivate the front passenger's front airbag if you wish to install a child restraint on the front passenger seat. If  
the front passenger's front airbag cannot be deactivated, you cannot use rear-facing child restraints.  
● Position the front passenger seat as far back as possible to create the greatest possible distance to the front  
passenger's front airbag.  
● Move the seat backrest into the upright position.  
● Adjust the height of the safety belt so that the belt webbing runs naturally along the child restraint without any  
sharp bends in the webbing. Use the lowest position of the belt height adjuster for rear-facing child restraints.  
● Use only child restraints that are approved by the child restraint manufacturer for use on the front passenger seat  
with front and side airbags.  
WARNING  
There is a risk of injury if the child restraint is installed incorrectly.  
● Always refer to and follow the installation instructions and warnings from the child restraint manufacturer.  
WARNING  
There is a risk of injury if a front-facing child restraint is used on the front passenger seat.  
● Position the front passenger seat as far back as possible to create the greatest possible distance to the front  
passenger's front airbag.  
● Move the seat backrest into the upright position.  
● Adjust the height of the safety belt so that the belt webbing runs naturally along the child restraint without any  
sharp bends in the webbing. Use the lowest position of the belt height adjuster for rear-facing child restraints.  
● Use only child restraints that are approved by the child restraint manufacturer for use on the front passenger seat  
with front and side airbags.  
WARNING  
If the Side Curtain Protection or side airbag deploys, this can cause injuries.  
● Make sure that children are not within the deployment zone of the airbag .  
● Do not place any objects within the deployment zone of the airbag.  
Securing systems  
Different securing systems are used for safe installation of child restraints depending on the country.  
Only use the securing systems described here to secure child restraints in the vehicle.  
Overview of securing systems  
—ISOFIX/i-Size: ISOFIX and i-Size are standardized fastening systems for quick and secure fastening of child  
restraints in the vehicle. The ISOFIX or i-Size attachment ensures a rigid connection between the child restraint and  
the vehicle body.  
The child restraint has two fixed fastening brackets or arms. The attachment arms snap into the ISOFIX universal  
lower anchorages located between the seat cushion and the rear seat backrest (→ Child restraint with LATCH/UAS or  
i-Size). Supplement the ISOFIX fastener with a top tether safety belt or a support bracket, if necessary.  
82  
—Three-point safety belt: if available, it is better to secure child restraints to the ISOFIX fastener using a three-point  
safety belt (→ Child restraint with a safety belt).  
Additional fasteners:  
—Top Tether: the upper belt is guided over the seat backrest and secured to the anchorage point on the rear side of  
the rear seats using a hook (→ Child restraint with the upper strap (top tether). Top tether anchorages are labeled  
with an anchor symbol.  
—Support base: some child restraints are supported with a support base on the vehicle floor. The support base  
reduces the risk of the child restraint tipping forward in the event of a collision. If there is a storage compartment  
in front of the rear seat, the storage compartment must be filled with a special insert before the support bracket is  
used → . The insert is available from the Volkswagen dealership as an accessory.  
Recommended securing systems for child restraints  
Volkswagen recommends securing child restraints as follows:  
—Rear-facing child restraint:  
—ISOFIX/i-Size and top tether.  
—ISOFIX/i-Size and support bracket.  
—Forward-facing child restraint from group 1 and i-Size child restraint for children up to 105 cm(approx. 3 ft 5 in)  
tall:  
—ISOFIX/i-Size and top tether.  
—ISOFIX/i-Size and support bracket.  
—Forward-facing child restraint from group 2/3 and i-Size child restraint for children taller than 100 cm(approx.  
3 ft 3 in):  
—ISOFIX/i-Size and, if necessary, top tether.  
—ISOFIX/i-Size and, if necessary, support bracket.  
WARNING  
Unsecured or improperly secured children may suffer serious or fatal injuries in the event of sudden driving or  
braking maneuvers or an accident.  
● Observe the specifications of the child restraint manufacturer for fastening the child restraint in the vehicle and  
securing the child in the child restraint.  
● Do not use any child restraints that the manufacturer specifies need to be secured in the vehicle using a lower  
tether.  
WARNING  
Incorrect use of the support base can cause serious or fatal injuries.  
● Make sure the support base is installed correctly and securely.  
● Fill a storage compartment in the footwell with a special accessory before using the support bracket.  
● Always refer to and follow the installation instructions and warnings from the child restraint manufacturer.  
● Do not transport children in child restraints with a support foot if the combined weight of the child restraint and  
the child exceeds 33 kg (approximately 73 lbs).  
WARNING  
Anchorage points for child restraint systems are designed so that they will only withstand the loads generated by  
correctly adjusted child restraint systems. The anchorage points must never be used for safety belts, items of  
equipment or other objects in or on the vehicle.  
Attaching a child restraint with ISOFIX or i-Size  
83  
Overview of ISOFIX or i-Size child restraint installation  
The designation of the ISOFIX or i-Size anchorage points depends on the equipment installed and the country.  
The following table shows the installation options for ISOFIX or i-Size child restraints at the ISOFIX anchorage points  
at separate locations in the vehicle.  
Child  
Size  
Front  
Outer rear  
Middle rear  
seat in the  
second row  
Rear seats  
in the third  
row  
Group  
restraint class/ISOFIX passenger seats in the  
orientation  
class  
E/R1  
seat  
X
second row  
IL-SU  
rear-  
Group 0: up to 10 kg  
IL-SU  
IL-SU  
IL-SU  
facing  
E/R1  
D/R2  
C/R3  
D/R2  
C/R3  
B/F2  
IL-SU  
rear-  
Group 0+: up to 13 kg  
X
X
X
IL-SU  
IL-SU  
facing  
X
IL-SU, IUF  
X
rear-  
IL-SU, IUF  
IL-SU, IUF  
facing  
Group 1: 9 to 18 kg  
forward-  
facing  
B1/F2X  
A/F3  
IL-SU, IUF  
IL-SU, IUF  
IL-SU, IUF  
forward-  
facing  
Group 2: 15 to 25 kg  
Group 3: 22 to 36 kg  
–
X
X
X
X
X
IL-SU  
IL-SU  
i-U  
IL-SU  
IL-SU  
i-U  
IL-SU  
IL-SU  
i-U  
forward-  
facing  
–
rear-  
–/R2  
facing  
i-Size child restraint system  
forward-  
facing  
–/B2, F2X  
–/B2, B3  
i-U  
i-U  
i-U  
forward-  
facing  
Booster seat  
i-B  
i-B  
i-B  
—Size class: the size class specification corresponds to the body weight permitted for the child restraint. For child  
restraints approved as “universal” or “semi-universal”, the size class is specified on the ECE  
seal of approval. The size class specification is listed on the child restraint.  
—X: seating location is not suitable for fastening an ISOFIX or i-Size child restraint classified in this group.  
—IL-SU: Suitable seat for installing an ISOFIX child restraint with this “semi-universal” approval. Note the vehicle list  
provided by the child restraint manufacturer.  
—IUF: Suitable seat for installing an ISOFIX child restraint with this “universal” approval.  
—i-U: suitable seat for fitting a forward-facing or rear-facing i-Size child restraint with “universal” approval.  
—i-UF: suitable seat for fitting a forward-facing i-Size child restraint with “universal” approval.  
—i-B: suitable seat for fitting a forward-facing ISOFIX booster seat in Group 2/3 and also for a forward-facing i-Size  
child restraint for children approx. 100 to 150 cm (approx. 3 ft 3 in to 4 ft 11 in) tall.  
Attaching child restraints with ISOFIX or i-Size  
The installation location of the lower anchorage point is indicated either by an ISOFIX or an i-Size symbol.  
84  
Label for ISOFIX anchorage points for child restraints on the rear seats.  
Label for i-Size anchorage points for child restraints on the rear seats.  
Fig. 1 Fitting a child restraint with arms(general example).  
1. Pay attention to and follow the information .  
2. Push the child restraint arms in the direction of the arrow and onto the ISOFIX or i-Size anchor points→ fig. 1.  
The child restraint must engage securely and audibly.  
3. Pull on both sides of the child restraint to check that the child restraint is securely locked in place.  
If the child restraint is equipped with a support foot, this support foot must be positioned securely on the vehicle  
floor.  
Securing the child restraint with the upper strap (top tether)  
Fig. 1 On the back of the rear seats of the second-row  
seats: top tether anchorages for the top tether safety belt.  
85  
Fig. 2 On the back of the rear seats of the third-row seats:  
top tether anchorages for the top tether safety belt.  
ISOFIX child restraints with “universal” approval must also be fastened to the ISOFIX anchor points using an upper  
strap (Top Tether).  
Fasten the top tether safety belt only to the top tether anchorages designed for this purpose. The anchorages  
suitable for top tether are labeled with a symbol and may have the label “TOP TETHER” → fig. 1 , → fig. 2.  
Fastening the top tether safety belt  
Fig. 3 On the back of the rear seats: attached top tether  
safety belt.  
1. Pay attention to and follow the information .  
2. If necessary, remove the luggage compartment cover and screen separator.  
3. Place the child restraint in the center of the vehicle seat surface.  
4. Push the child restraint attachment arms in the direction of the arrow onto the LATCH/UCRA universal lower  
anchorages (→ Child restraint with LATCH/UAS or i-Size). The child restraint must engage securely and audibly.  
5. Adjust the rear seat backrest of the vehicle seat to the backrest of the child restraint.  
6. If necessary, push the head restraint upwards and guide the top tether safety belt of the child restraint to the  
rear under the head restraint.  
Or: if necessary, remove the head restraint and guide the top tether safety belt of the child restraint to the rear  
over the backrest.  
7. Hook the top tether safety belt of the child restraint into the appropriate anchorage marked with “top tether”  
86  
→ fig. 3.  
8. Tighten the top tether safety belt so that the child restraint is upright on the rear seat backrest.  
WARNING  
If the top tether safety belt is not secured properly or is not secured to an anchorage intended for this purpose, the  
child restraint may become loose and cause serious injuries.  
● Always only fasten a top tether safety belt of a child restraint to a top tether anchorage.  
● Fasten the top tether safety belt only to the top tether anchorages designed for this purpose. Never fasten a child  
restraint top tether safety belt to a tie-down.  
Depending on the country of use and the vehicle equipment, there may be two or three top tether anchorage  
points in the luggage compartment behind the rear seat backrest.  
Securing a child restraint with a safety belt  
If you would like to use a child restraint in your vehicle from the “universal” approval category(u), make sure that it is  
permitted for the seating position where you would like to use it. You can find the necessary information on the  
orange ECE  
approval seal on the child restraint. Refer to the following table for the installation options.  
Rear seats in  
Front passenger seat  
the second row  
Weight of  
the child  
Rear seats in  
the third row  
Group  
Front passenger's  
Front passenger's front  
airbag deactivated  
outside Middle  
front airbag activated  
Up to 10  
kg  
Group 0  
x
x
x
u
u
u
u
u
u
x
x
x
u
u
L
L
L
L
L
L
L
L
L
L
L
L
Up to  
13 kg  
Group 0+  
rear-  
9 to 18 kg  
9 to 18 kg  
u
facing  
Group 1  
forward-  
facing  
u
15 to  
25 kg  
Group 2  
Group 3  
u/B  
u/B  
22 to  
36 kg  
u: Universal; x: Seat not suitable for the installation of a child restraint from this group; B: Integrated child restraint;  
L: Suitable for special child restraints that can be found in the list of child restraints as per specification L.  
Securing a child restraint with a safety belt  
1. Pay attention to and follow the information .  
2. Adjust the height of the safety belt so that the belt webbing runs naturally along the child restraint without any  
sharp bends in the webbing. For rear-facing child restraints, the lowest position of the belt height adjuster must  
be used.  
3. Route the safety belt according to the instructions provided by the child restraint manufacturer and guide the  
belt through the child restraint.  
4. Make sure the safety belt is not twisted.  
87  
5. Insert the buckle tongue into the safety belt buckle belonging to the corresponding seat, until the safety belt  
buckle latches into place.  
Child seats with the specification L  
Only certain child restraints can be installed on the middle seat in the second row and on the seats in the third row  
because of the vehicle specifications. In the following list there is a selection of child restraints which are suitable for  
installing on the middle seat in the second row and on the seats in the third row. Please contact suitably qualified  
professionals if you have any questions. Volkswagen recommends contacting an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility.  
Group 0+  
—BeSafe  
— iZi Go.  
—bébéconfort  
—Pebble.  
—CabrioFix.  
—CabrioFix with belted base (only in the second row of seats).  
—Britax Römer  
— BabySafe.  
—BabySafe with belted base.  
—BabySafe Plus SHR II.  
—First Class Plus.  
—Primo.  
—Chicco  
—Autofix.  
—Autofix belted base.  
—Cosmos (rear-facing).  
—KeyFit.  
—OASYS 0+.  
— Seat Up(rear-facing; only in the second row of seats).  
—Joie  
—gemm.  
—Maxi-Cosi  
— Pebble.  
— CabrioFix.  
—CabrioFix with belted base (only in the second row of seats).  
—RECARO  
— Guardia.  
—Privia.  
—Privia evo.  
—Takata  
—Mini.  
88  
Group 0/I  
—Joie  
— verso (rear-facing).  
Group I  
—bébéconfort  
— Tobi.  
— Opal.  
—Axiss.  
—Britax Römer  
—Duo.  
— Versafix.  
—Eclipse.  
—Evolva.  
—Evolva Plus.  
—Evolva SL SICT.  
— First Class Plus.  
—King II.  
—King II LS.  
—King II ATS.  
—MultiTech (only forward-facing; only in the second row of seats).  
—MultiTech III (only forward-facing; only in the second row of seats).  
—SafeFix (only in the third row of seats).  
—Chicco  
— Cosmos (only forward-facing).  
— GoOne.  
— Gro-Up.  
—Seat Up.  
—Youniverse.  
—Joie  
— bold.  
—Maxi-Cosi  
— Tobi.  
— Opal.  
—Axiss.  
—RECARO  
—Young Sport.  
—Young Sport Hero.  
—Tian.  
Group I/II/III  
89  
—Britax Römer  
— Advansafix.  
Group II  
—Chicco  
— Seat Up.  
—RECARO  
—Tian (only in the second row of seats).  
—Britax Römer  
—MultiTech (only forward-facing; only in the second row of seats).  
—MultiTech III (only forward-facing; only in the second row of seats).  
Group II/III  
—bébéconfort  
—RodiFix.  
—RodiFix Air protect.  
—Rodi XP.  
—Rodi XR.  
— Rodi SPS.  
—Britax Römer  
—ADVANSAFIX IV R.  
—ADVANSAFIX IV M.  
—ADVANSAFIX Z-LINE.  
—Discovery SL.  
—Evolva.  
—Evolva Plus.  
—Evolva SL SICT.  
—Kid II.  
—KidFix III M.  
—KidFix2 M.  
—KidFix 2 R (in the third row of seats only up to 135 cm (approx. 4 ft, 5 inches)).  
—KidFix 2 S(in the third row of seats only up to 135 cm (approx. 4 ft, 5 inches)).  
—Kidfix SL SICT.  
—KidFix XP.  
—KidFix XP-SICT.  
—Chicco  
—OASYS (only in the second row of seats).  
—Gro-Up.  
—Seat 4 Fix.  
— Youniverse.  
—Cybex  
90  
—Solution S i-Fix.  
—Solution Z i-Fix.  
—Joie  
—trillo LX.  
—duallo.  
—traver.  
—bold.  
—verso.  
—Maxi-Cosi  
—RodiFix.  
—RodiFix Air protect.  
—Rodi XP.  
—Rodi XR.  
— Rodi SPS.  
—RECARO  
—Monza Nova.  
—Monza.  
—Monza Nova EVO.  
—Monza Nova 2.  
—Young Sport.  
—Young Sport Hero.  
—Takata  
—Maxi.  
i-Size 100 to 150 cm (approx. 3 ft, 3 inches to 4 ft, 11 inches)  
—Chicco  
—Fold & Go.  
—Britax Römer  
—ADVANSAFIX i-SIZE.  
—RECARO  
—MAKO (only in the second row of seats).  
i-Size up to 85 cm (approx. 2 ft, 9 inches)  
—Joie  
— i-gemm.  
—Nuna  
— Pipa.  
i-Size 40 to 83 cm (approx. 1 ft, 4 inches to 2 ft, 8 inches)  
—Britax Römer  
—BabySafe2 i-Size.  
91  
—RECARO  
—Avan.  
i-Size 45 to 87 cm (approx. 1 ft, 6 inches to 2 ft, 10 inches)  
—Cybex  
—Aton M i-Size.  
—Cloud Z i-Size.  
Folding the integrated child seat down and up  
Fig. 1 In the second row of seats: set up seat padding and  
seat cushion bolsters of the integrated child restraint.  
Fig. 2 In the second row of seats: install the side head  
restraint on the integrated child restraint.  
The integrated child restraint is only approved for children in group 2(15–25 kg) and group 3 (22–36 kg)in  
accordance with the ECE  
-R 44 standard.  
Volkswagen recommends that you do not use the integrated child restraint for children less than 115 cm(approx.  
3 ft, 9 inches) tall. Volkswagen recommends using child restraints from the Volkswagen accessory catalog for smaller  
children.  
Always fold up the seat padding when the integrated child seat is not in use.  
92  
Always keep the parts of the integrated child restraint clean (→ Vehicle care interior).  
Child seat head restraints with side panels  
The integrated child seat can be fitted with a child seat head restraint with side panels→ fig. 2.  
—Always use the child seat head restraint when the child can sit comfortably.  
—The child's head must not protrude beyond the child restraint head restraint and their shoulders must not touch  
the side panels of the child restraint head restraint.  
—Otherwise, instead of the child seat head restraint, use the head restraint on the vehicle seat.  
Installing the child seat head restraint  
1. Remove the head restraint on the vehicle seat and stow it securely in the vehicle.  
2. Make sure that the belt guide loop on the window side is attached to the child seat head restraint (→ Integrated  
child restraint).  
3. Push the child seat head restraint into the guides of the corresponding rear seat backrest until the child seat  
head restraint is securely engaged → fig. 2.  
4. Pull on the rear seat and on the rear seat backrest to make sure the rear seat and the rear seat backrest are  
securely locked into place.  
Positioning the seat padding and seat cushion bolsters  
1. If necessary, move the seat all the way back.  
1
2. Pull the seat padding forwards in the direction of the arrow using the release lever→ fig. 1  
3
.
3. Push the seat padding → fig. 1  
back in the direction of the arrow until it engages.  
2
4. Fold both seat cushion bolsters→ fig. 1  
up in the direction of the arrow.  
Folding back the seat padding  
1. Pull the seat padding forwards using the release lever.  
2. Push the seat padding down in the middle so that it engages securely→  
The seat cushion bolsters fold in automatically.  
.
Removing the child seat head restraints  
1. Loosen the belt guide loops.  
2. Guide the belt back by hand so that it can be rolled up more easily and does not damage the trims.  
3. Release the child restraint head restraint on the head restraint guide and push it up.  
4. Remove the child seat head restraints.  
5. Install the head restraint on the vehicle seat (→ Seating position).  
NOTICE  
Incorrectly folding back the integrated child restraint can cause damage to the seat or to the integrated child  
93  
restraint.  
● When folding back the integrated child restraint, only press on the center of the seat cushion.  
● When folding back, make sure that the seat cushion is not tilted and that it engages securely.  
Seat belt routing on the integrated child seat  
Fig. 1 Integrated child restraint: correct safety belt routing  
(general example).  
Fig. 2 Integrated child restraint: safety belt routing with  
belt guide loop (general example).  
Make sure that the shoulder section of the safety belt is in the center of the shoulder and the lap section of the safety  
belt always lies over or below the pelvis and not across the stomach → fig. 1.  
1. Guide the safety belt under the side head restraint.  
2. Guide the belt webbing slowly by the buckle tongue over the chest and pelvis.  
3. Insert the buckle tongue into the safety belt buckle belonging to the corresponding seat, until the safety belt  
buckle latches into place.  
4. Pull on the safety belt to make sure the buckle tongue is also engaged correctly in the buckle.  
The shoulder belt section of the safety belt must always lie over the center of the shoulder and never across the  
neck, face or arm, under the arm, or behind the back. If necessary, use the belt guide loop to optimize seat belt  
routing in the shoulder area.  
The lap section of the safety belt must always lie on or under the pelvis and never over the stomach.  
5. The safety belt must always rest flat and securely on the body. Retighten the belt if necessary.  
94  
Securing the belt guide loop  
You can use the belt guide loop to optimize seat belt routing in the shoulder area→ fig. 2.  
1. Secure the belt guide loop on the window side to the side head restraint using the push-button.  
2. Unlock the top push-button on the belt guide loop.  
3. Guide the seat belt under the side head restraint through the belt loop.  
4. Lock the push-button again.  
WARNING  
Incorrect safety belt positioning can cause serious injuries in the event of an accident or during sudden braking or  
driving maneuvers.  
● Ensure your safety belt is positioned correctly.  
● Place the shoulder portion of the safety belt over the center of your shoulder, and never under your arm or across  
your neck.  
● Lay the safety belt flat and securely on the upper part of the body and pelvis. Retighten the belt if necessary.  
● Ensure the lap section of the safety belt lies across your lap and never over your stomach.  
Securing yourself and the vehicle  
Follow all legal regulations regarding securing a vehicle during a breakdown. For example, in many countries you  
must switch on the emergency flashers and wear a reflective vest (→ Emergency equipment).  
Checklist of what to do in the event of a breakdown  
For your own safety and the safety of your passengers, follow the points below in the order they are given:  
1. Park your vehicle a safe distance from traffic and on suitable ground. Observe all important information on  
parking when doing so → , (→ Parking).  
2. Switch on the emergency flashers (→ Center console).  
3. Have all vehicle occupants exit the vehicle on the side facing away from traffic and move to a safe area, such as  
behind a guard rail. Follow the local regulations regarding wearing a reflective vest.  
4. Set up the warning triangle to warn others on the road about the vehicle.  
5. Observe the safety instructions (→ In the engine compartment).  
6. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.  
Volkswagen recommends contacting the Volkswagen emergency assistance service.  
When the emergency flashers are switched on, for example while towing the vehicle, you can indicate any turns or  
lane changes using the turn signal lever. The emergency flashers will stop temporarily.  
Read and observe the important information about towing (→ Vehicle towing).  
WARNING  
A stalled vehicle increases the risk of a crash that could cause injury to you, your vehicle occupants, or others on the  
road.  
● Stop the vehicle as soon as it is safe to do so.  
● Park the vehicle a safe distance from moving traffic.  
● Switch on the emergency flashers.  
● Never leave any persons, particularly children or people requiring assistance, in the vehicle. This is especially true  
when the doors are locked. Individuals locked in the vehicle could be exposed to very high or very low  
temperatures.  
WARNING  
95  
Exhaust system components will become very hot. This can result in fires and serious injuries.  
● Never park the vehicle in such a way so that any exhaust system components could come into contact with  
flammable materials under the vehicle such as dry grass or fuel.  
NOTICE  
Pushing the vehicle by hand may cause damage to the vehicle, such as deformation or detachment of attachments.  
● When pushing the vehicle by hand, make sure that you do not apply any pressure to the taillights, large sheet  
metal surfaces and side or rear spoilers.  
Checklist of what to do after an accident  
In the event of an accident, for your own safety and the safety of your passengers, follow the points below in the  
order in which they are given:  
1. Switch the ignition off.  
2. Switch on the emergency flashers (→ Center console).  
3. Set up the warning triangle to warn others on the road about the vehicle.  
4. Have all vehicle occupants exit the vehicle on the side facing away from traffic and move to a safe area, such as  
behind a guard rail. Provide first aid and follow the local regulations regarding wearing a reflective vest.  
5. Report the accident to the fire department.  
6. Wait at the location of the accident for the rescue services to arrive.  
Switch on the emergency flashers in the following situations, for example:  
—To warn traffic behind your vehicle if the traffic ahead slows suddenly or you reach the end of a traffic jam.  
—If there has been an accident.  
—If the vehicle malfunctions.  
—When towing the vehicle.  
Always follow the applicable local requirements for use of the emergency flashers.  
If the emergency flashers do not work, others on the road must be informed about the stalled vehicle in some other  
way that meets the applicable legal regulations.  
The 12 V vehicle battery will drain if the emergency flashers remain on for a long period of time, even if the  
ignition is switched off.  
Depending on vehicle equipment, the brake lights may blink quickly if you brake hard while driving at speeds  
above approx. 80 km/h (approx. 50 mph) or brake the vehicle to a complete stop. This is done to warn traffic  
behind your vehicle. If the braking continues, the emergency flashers will switch on automatically when the  
vehicle speed is below approx. 10 km/h (approx. 6 mph). The emergency flashers will switch off automatically  
when you accelerate.  
Emergency equipment  
First aid kit  
Depending on the country and the vehicle equipment, a first aid kit may be stored in a foam piece under the front or  
rear section of the luggage compartment floor.  
The first aid kit must meet the legal regulations.  
—Note the expiration date of the contents.  
—Replace contents after use, if necessary, and put the first aid kit securely back into place.  
96  
Warning triangle  
Fig. 1 In the trunk lid: Holder for the warning triangle.  
Depending on the country and the vehicle equipment, the warning triangle may be located in the trunk lid.  
1. With the trunk lid open, turn the holder lock 90° counterclockwise in the direction of the arrow→ fig. 1.  
2. Open the holder and remove the sleeve of the warning triangle.  
3. After use, store the warning triangle back in the sleeve, insert the sleeve back into the holder and lock it.  
The warning triangle must meet the legal regulations.  
Reflective vest  
Depending on the vehicle equipment and country of use, the safety vest may be in a storage compartment in the  
front door trim panel or in the glove compartment (→ Driver door) (→ Passenger’s side).  
The reflective vest must meet the legal regulations.  
Fire extinguisher  
Depending on the vehicle equipment and country of use, a fire extinguisher may be located in a holder in the footwell  
under the front passenger seat.  
The fire extinguisher must meet the legal regulations, always be ready to operate, and be checked regularly – see  
inspection seal on the fire extinguisher.  
WARNING  
Objects that are loose or secured incorrectly can be thrown around the vehicle interior during sudden driving or  
braking maneuvers or in a collision and cause serious injuries.  
● Always position the first aid kit, warning triangle and fire extinguisher securely in the holders provided in the  
vehicle.  
● Store the reflective vest in a storage compartment so that it is easy to access.  
Re-active hood  
97  
Fig. 1 Triggered re-active hood (general example).  
In a front-end collision, the re-active hood is triggered by sensors in the front bumper at speeds of around 25–  
55 km/h (around 15–34 mph). This raises the hood in front of the windshield by a few centimeters, for example to  
create an additional crumple zone above the hood space in the head area for a pedestrian who has been hit.  
The “re-active hood” system can only be correctly deployed if the hood has not been previously deformed by external  
forces.  
In some cases the system may trigger even when there is no pedestrian involved in the collision. The system may, for  
instance, be triggered in the following situations:  
—Front impact with objects or animals.  
—A gentle collision or impact on uneven ground.  
Special hinges lock the engine hood in the open position→ fig. 1 (magnifying glass). In addition, a message is  
displayed in the instrument cluster display until the system is repaired.  
When the re-active hood is triggered, complete the following instructions:  
—Never attempt to close the engine hood yourself. Have the triggered re-active hood repaired immediately by an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
—You may only continue driving when the vehicle is roadworthy again.  
—Do not drive faster than around 80 km/h(50 mph).  
—If necessary, adjust your seat position (→ Seating position) . You must have a clear, unhindered view through the  
windshield even with the re-active hood triggered.  
WARNING  
The “re-active hood” pedestrian protection system is not a replacement for the driver's attention and works only  
within the system limitations. The “re-active hood” pedestrian protection system cannot detect all driving situations  
and may not react, or may react with a delay, or may react in a way that is not desired. If you are careless, there is a  
risk of accidents, serious injuries and death.  
● Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the  
vehicle.  
● Observe the system limitations.  
● Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic  
conditions.  
Information Call, Roadside Assistance Call and Emergency Call Service  
98  
Fig. 1 In the roof console: buttons for call services and  
indicator light.  
Information call.  
Roadside assistance call.  
Emergency Call Service.  
The control in the roof console→ fig. 1, , can be used for voice services and the Emergency Call Service, depending on  
the vehicle equipment and country of use. If the Emergency Call Service is available in the service portfolio for the  
vehicle, the Emergency Call Service is activated for a limited time as standard. The required connection is produced  
by a control module installed by the manufacturer.  
Please note the additional information on mobile online services  
.
Indicator lights for the Emergency Call Service  
The indicator light→ fig. 1 (arrow) is located in the control panel. The indicator light comes on in different colors and  
light patterns depending on the vehicle operating status of the Emergency Call Service:  
The indicator light does not come on: the Emergency Call Service is deactivated or not available.  
The red warning light flashes after the ignition is switched on: System error. The Emergency Call Service is  
deactivated.  
The red indicator light comes on and remains on: system error. The Emergency Call Service is limited or not  
available.  
The green indicator light comes on: The Emergency Call Service is available and the vehicle system is ready for  
use.  
The indicator light blinks green: there is a call in progress.  
Information call  
—With an information call, a call can be made to Volkswagen Customer Care.  
—The information call is only available in certain sales regions.  
—The telephone contact partner communicates in the language of the country where the vehicle was registered for  
mobile online services or in the language of the country for which the vehicle was produced.  
—The information call can be executed whenever the ignition of the vehicle is switched on.  
—The information call can be manually executed via the control panel in the roof console or, depending on the  
vehicle, via the function key in the telephone menu of the Infotainment system.  
99  
Roadside assistance call  
—If you break down, you can contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for  
assistance with the roadside assistance call.  
—Some vehicle data, e.g. its current location, is transferred in parallel to the voice call.  
—The telephone contact partner communicates in the language of the country where the vehicle was registered for  
mobile online services or in the language of the country for which the vehicle was produced.  
—The Roadside Assistance Call can be executed whenever the ignition of the vehicle is switched on.  
—The Roadside Assistance Call can be manually executed via the control panel in the roof console or, depending on  
the vehicle, via the function key in the telephone menu of the Infotainment system.  
Emergency Call Service  
—Using the Emergency Call Service, assistance can be organized as quickly as possible in dangerous situations.  
—When the Emergency Call Service is initiated, a connection will be established with the Volkswagen emergency call  
center.  
—If an emergency call is triggered manually or by a collision with airbag deployment or safety belt pretensioner  
deployment, data that is relevant to the emergency call, such as the vehicle's current location, is automatically  
transmitted .  
—The contact partner will communicate in the language that is set in the vehicle's Infotainment system. If this  
language is not available at the current emergency call location, English will be used.  
—To ensure the system functions correctly after a severe accident, additional components are installed at the factory,  
such as an emergency call microphone, emergency call speaker, and an integrated battery that is separate from  
the vehicle electrical system.  
—The Emergency Call Service can be permanently deactivated by an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility.  
—If the legally requiredeCall Emergency System is available in the vehicle, the Emergency Call Service can be  
deactivated in the Infotainment system. The legally required eCall Emergency System, if it is available in the  
vehicle, cannot be switched off or deactivated (→ Manage services).  
WARNING  
The following conditions may restrict or prevent a manual or automatic emergency call:  
● If the emergency call location is in an area with no cell phone and satellite reception, or insufficient reception.  
● You are in a location where there is sufficient mobile phone and satellite reception, but the mobile  
communications network of the required telecommunications providers is unavailable.  
● Even if there is good cell phone and satellite reception, telecommunications providers are unable to offer a  
mobile communications network generation that is suitable for the vehicle in some areas. In this case, the  
emergency call, if available in the vehicle, is routed to the legally required eCall Emergency System. If the legally  
required eCall Emergency System is not available in the vehicle, the call will be forwarded to the emergency  
number 112.  
● Even if there is good cell phone and satellite reception, in some areas the telecommunications providers' 3G  
network is unavailable. This can result in the connection to the Emergency Call Service being delayed by up to 60  
seconds. To enable a connection to be established without delay, the Emergency Call Service can be deactivated  
in the in the Infotainment system if the legally required eCall emergency system is available in the vehicle. The  
legally required eCall Emergency System is available immediately when the Emergency Call Service is deactivated.  
● The Emergency Call Service is not permitted by law in some countries.  
● There is no valid license for the use of the Emergency Call Service.  
● The vehicle components required for manual or automatic emergency calls are damaged or do not have sufficient  
power.  
● The Emergency Call Service has been deactivated. In this case, the emergency call, if available in the vehicle, is  
100  
routed to the legally required eCall Emergency System. If the legally requiredeCall Emergency System is not  
available in the vehicle, no emergency call will be made. There will be no forwarding to the emergency number  
112 either.  
● The Emergency Call Service has been deactivated by disabling of data transmission. In this case, the emergency  
call, if available in the vehicle, is routed to the legally required eCall Emergency System. If the legally required  
eCall Emergency System cannot perform its function for technical reasons, the Emergency Call Service is  
automatically reactivated.  
● The vehicle's ignition is not switched on.  
Triggering an emergency call manually  
1. If fitted, press on the button cover briefly and fold the cover downward.  
2. Press the emergency call button→ fig. 1, until the green indicator light starts to blink.  
The emergency call will be triggered and a voice call will be made to the Volkswagen emergency call center.  
If you pressed the emergency call button by mistake, cancel the emergency call immediately:  
1. Press the emergency call button again until the indicator light remains green.  
Only press the emergency call button in an emergency→ fig. 1,  
.
Automatic emergency call  
The automatic emergency call is only triggered when the ignition is on.  
A connection to the Volkswagen emergency call center is automatically established in the following situations:  
—Immediately after the airbags have been deployed.  
—Immediately after the safety belt pretensioners have been triggered.  
—Depending on the vehicle equipment, in the event of a system intervention by the Emergency Assist system.  
The automatic emergency call cannot be stopped by pressing the emergency call button → fig. 1, .  
If questions from the Volkswagen emergency call center are not answered, rescue operations will be initiated  
automatically.  
Integrated battery  
The integrated battery ensures that the Emergency Call Service will still be available for some time if the 12 V vehicle  
battery is disconnected or faulty.  
If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If  
this message is shown, immediately consult an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility and have the integrated battery replaced. Volkswagen recommends contacting an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility after approximately three years. Volkswagen recommends contacting  
an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Data transmission  
The available data will be sent to the Volkswagen emergency call center during an emergency call to determine what  
rescue measures are needed.  
The data regarding the location of the vehicle is continuously overwritten, so that only the ten most recent saved  
101  
locations as required for the Emergency Call Service to function are available. The vehicle cannot be tracked on a  
continuous basis.  
The emergency call data is processed to ensure that the Emergency Call Service is functioning properly. The  
emergency call data is automatically deleted by the vehicle system 13 hours after the emergency call is triggered.  
The following data is sent:  
—The current vehicle position at the time the emergency call was triggered  
—Nine other positions shortly before the emergency call was triggered(route driven, a few km (a few miles)).  
—Vehicle Identification Number (VIN)  
—Type of vehicle drive.  
—Vehicle model  
—Trigger type (automatic or manual)  
—Call type.  
—Direction in which the vehicle was moving at the time the emergency call was triggered.  
—Accident severity.  
—Accident direction.  
—Time of impact  
—Reliability of the positioning data  
—Data set version.  
—Counter of the data sets transmitted per call  
—Calculated number of passengers.  
—Language selected in the Infotainment system.  
—Optional data ID.  
You can request to view and delete the data that is sent by contacting the Volkswagen emergency call center.  
Depending on the vehicle equipment and country, data transmission may be influenced by your privacy  
settings (→ Privacy settings). The functionality of the Emergency Call Service can only be ensured if data  
transmission is fully enabled.  
The Emergency Call Service function may be limited by any after-market Infotainment systems that are  
installed.  
Routing to the Statutory eCall Emergency System  
In some situations, the Emergency Call Service is limited or not carried out. If the legally requiredeCall Emergency  
System is available in the vehicle, a voice connection will be established with a local emergency service center if  
possible. In this case, available data will be sent to the local emergency center during an emergency call to determine  
what rescue measures are needed .  
The Manage services section in the Infotainment system shows whether the legally requiredeCall Emergency  
System is available in the vehicle (→ Manage services).  
Fall-back to emergency number 112  
In some situations, the Emergency Call Service is limited or not carried out. If the legally requiredeCall Emergency  
System is not available in the vehicle, an emergency call will be made to the general emergency number 112 if  
possible. In this case, only a voice connection will be established. No other data, such as vehicle or location data, will  
be transmitted.  
Troubleshooting  
102  
Emergency Call Service malfunction  
The red indicator light in the emergency call button comes on and remains on . The message Error: Emergency  
call function. Service vehicle may also be displayed in the instrument cluster.  
There is a system error with the Emergency Call Service. You may not be able to make an emergency call.  
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the  
fault rectified. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility.  
Emergency Call Service limited  
The red indicator light in the emergency call button comes on and remains on . The message Emergency call  
function limited. Service vehicle may also be displayed in the instrument cluster.  
The Emergency Call Service function has restricted availability. For example, you cannot make a voice connection to  
the Volkswagen emergency call center.  
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the  
fault rectified. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility.  
Legally required eCall Emergency System  
Fig. 1 In the roof console: button for the legally required  
eCall Emergency System and indicator light.  
Information call.  
Roadside assistance call.  
Legally required eCall Emergency System.  
Depending on the country and vehicle equipment, the vehicle may be fitted with an emergency call system. In some  
countries, the free, legally required eCall Emergency System is activated by default. The controls are located in the  
roof console.  
Using the emergency call system, assistance can be organized as quickly as possible in dangerous situations. A call  
will be made to a local emergency service center. The call center agent will communicate in the language of the  
country where the vehicle is located. In addition, legally mandated data relevant to the emergency call, such as the  
current vehicle location, will be automatically transmitted to the local emergency service center.  
The legal basis for data processing for the legally requiredeCall Emergency System conforms to the applicable local  
laws and regulations, such as EU regulation 2015/758. In addition, please note the information regarding data  
storage and services (→ Data processing in the vehicle).  
The required connection is produced by a control module installed by the manufacturer. To ensure the system  
functions correctly after a severe accident, additional components are installed at the factory, such as an emergency  
103  
call microphone, emergency call speaker, and an integrated battery that is separate from the vehicle electrical  
system.  
Indicator light for the statutory eCall Emergency System  
The indicator light→ fig. 1 (arrow) is located in the control panel. The indicator light comes on in different colors and  
light patterns depending on the vehicle system status:  
The indicator light does not light up: The emergency call function is not available.  
Warning light blinks red after the ignition is switched on: emergency call is deactivated.  
The red indicator light comes on and remains on: system error. The emergency call function has limited  
availability or is not available.  
The green indicator light comes on: The emergency call function is available and the vehicle system is ready for  
use.  
The indicator light blinks green: There is an emergency call in progress.  
WARNING  
The following conditions may restrict or prevent a manual or automatic emergency call:  
● The emergency call location is in an area with no cell phone and satellite reception, or insufficient reception.  
● You are in a location where there is good cell phone and satellite reception, but the telecommunications  
provider's mobile communications 2G/3G network is unavailable.  
● The emergency call function is not available in certain countries.  
● The local emergency dispatch center lacks the technical capacity to receive emergency data.  
● The vehicle components required for manual or automatic emergency calls are damaged or do not have sufficient  
power.  
● The vehicle's ignition is not switched on.  
Triggering an emergency call manually  
1. If fitted, press on the button cover briefly and fold the cover downward.  
2. Press the emergency call button→ fig. 1 until the green indicator light starts to blink.  
The emergency call will be triggered and a call will be made to a local emergency dispatch center.  
If you pressed the emergency call button by mistake, cancel the emergency call immediately:  
1. Press the emergency call button again until the indicator light remains green.  
Only press the emergency call button in an emergency  
→ fig. 1.  
Automatic emergency call  
The automatic emergency call is only triggered when the ignition is on.  
A connection to the local emergency dispatch center is automatically established in the following situations:  
—Immediately after the airbags have been deployed.  
—Immediately after the safety belt pretensioners have been triggered.  
—Depending on the vehicle equipment, in the event of a system intervention by the Emergency Assist system.  
104  
The automatic emergency call cannot be stopped by pressing the emergency call button → fig. 1.  
If questions from the local emergency dispatch center are not answered, rescue operations will automatically start.  
Integrated battery  
The integrated battery ensures that the legally requiredeCall Emergency System will still be available for some time  
if the 12 V vehicle battery is disconnected or faulty.  
If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If  
this message is shown, immediately consult an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility and have the integrated battery replaced. Volkswagen recommends contacting an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility after approximately three years. Volkswagen recommends contacting  
an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Data transmission  
The legally required data will be sent to the local emergency dispatch center during an emergency call to determine  
the necessary rescue measures.  
The data regarding the location of the vehicle is continuously overwritten, so that only the most recent three saved  
locations as required for the legally required eCall Emergency System to function are available. The vehicle cannot be  
tracked on a continuous basis.  
The emergency call data is only processed to ensure the proper function of the legally requiredeCall Emergency  
System. The emergency call data is automatically deleted by the system 13 hours after the emergency call is  
triggered.  
The following data is sent:  
—The current vehicle position at the time the emergency call was triggered  
—Two other positions shortly before the emergency call was triggered(route driven, a few 100 m (a few 100 ft)).  
—Vehicle Identification Number (VIN)  
—Type of vehicle drive.  
—Vehicle model  
—Trigger type (automatic or manual)  
—Call type.  
—Direction in which the vehicle was moving at the time the emergency call was triggered.  
—Accident direction.  
—Speed reduction in the event of an accident in longitudinal direction.  
—Speed reduction in the event of an accident in transverse direction.  
—Time of impact  
—Reliability of the positioning data  
—Data set version.  
—Counter of the data sets transmitted per call  
—Calculated number of passengers.  
You can request to view and delete the data that is sent by contacting the local emergency service center.  
Installed after-market Infotainment systems may limit the function of the legally requiredeCall Emergency  
System.  
105  
Troubleshooting  
Malfunction in the legally mandated eCall Emergency System  
The red indicator light in the emergency call button comes on and remains on . The message Error: Emergency  
call function. Service vehicle may also be displayed in the instrument cluster.  
There is a system error with the legally mandatedeCall Emergency System. You may not be able to make an  
emergency call.  
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the  
fault rectified. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility.  
Limited function in the legally mandated eCall Emergency System  
The red indicator light in the emergency call button comes on and remains on . The message Emergency call  
function limited. Service vehicle may also be displayed in the instrument cluster.  
The legally mandated eCall Emergency System function is only available to a limited extent. For example, you cannot  
make a voice connection to the local emergency dispatch center.  
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the  
fault rectified. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility.  
106  

Related Topics

Drowsiness Monitor
Advanced Road Sign Display
Speed warning
Seating position
Safety belts
Proactive passenger protection system
Airbag system
Child restraints
In case of an emergency
Call services

Popular Owner Manuals

Audi
BMW
Citroen
Ford
Honda
Peugeot

Latest Owner Manuals

Third Generation (2022-2025) Volkswagen Touran 4 Door Third Generation (2022-2025) Volkswagen Touran 4 Door
Second Generation (2015-2022) Volkswagen Touran 4 Door Second Generation (2015-2022) Volkswagen Touran 4 Door
First Generation (2003-2015) Volkswagen Touran 4 Door First Generation (2003-2015) Volkswagen Touran 4 Door
Seventh Generation (2021-2025) Volkswagen Transporter Van Seventh Generation (2021-2025) Volkswagen Transporter Van
Sixth generation (2015-2021) Volkswagen Transporter Van Sixth generation (2015-2021) Volkswagen Transporter Van
Fifth Generation (2003-2015) Volkswagen Transporter Van Fifth Generation (2003-2015) Volkswagen Transporter Van