Get Breakdown assistance Guide for Volkswagen Transporter Van Seventh Generation (2021-2025)

Introduction

The jack supplied with the vehicle is designed only for changing a wheel when one vehicle tyre is damaged and has to

be replaced. If both tyres on one side of the vehicle, both tyres on one axle, or all tyres are damaged, contact a

correspondingly qualified workshop.

Only change the wheel yourself when the vehicle is parked in a safe place, you are familiar with the necessary actions

and safety procedures and you have access to all the correct tools. Otherwise, consult a suitably qualified workshop.

WARNING

Changing a wheel can be dangerous, especially when carried out at the side of a road. Please note the following

steps in order to reduce the risk of serious injuries:

● Stop the vehicle as soon as it is possible and safe to do so. To change the wheel, park the vehicle at a safe distance

from moving traffic.

● All passengers and children in particular must be at a safe distance and away from your area of work during the

wheel change.

● Switch on the hazard warning lights to warn other road users.

● Make sure that the surface the vehicle is parked on is level and firm. If necessary, use a large, strong board or

similar support for the jack.

● Change the wheel yourself only if you are familiar with the necessary actions. Otherwise, consult a suitably

qualified workshop.

● Always use suitable and undamaged tools to change the wheel.

● To reduce the risk of unintended vehicle movement, always switch off the engine and move the selector lever to

position P.

● Apply the electronic parking brake.

● The wheel bolt tightening torque should be checked with a correctly functioning torque wrench immediately after

changing a wheel.

● If your vehicle is equipped with a Tyre Pressure Loss Indicator, you must immediately adapt the system again after

a wheel change (→ Tyre Pressure Loss Indicator).

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Preparations for changing a wheel

Checklist

The following actions must always be carried out in the given order in preparation for changing the whee→l

:

1. If your vehicle has a flat tyre, park the vehicle on a firm and level surface at a safe distance from moving traffic.

2. Switch on the electronic parking brake.

3. Automatic gearbox: Move the selector lever to position P.

4. Switch off the engine.

5. Ask all vehicle occupants to leave the vehicle and stand at a safe distance away from moving traffic.

6. Switch on the hazard warning lights and set up the warning triangle (→ In an emergency). Observe any legal

requirements.

7. Chock the wheel diagonally opposite the wheel being worked on with a stone, collapsible chocks or a similar

object.

8. Depending on country: When towing a trailer, unhitch the trailer from the vehicle and park it properly (→ Trailer

towing).

9. If the luggage compartment is loaded: remove the load.

10. Remove the spare or temporary spare wheel from the spare wheel bracket and take out the vehicle toolkit.

11. Remove the hubcaps .

WARNING

Ignoring any of the items on this important safety checklist can lead to accidents and severe injuries.

● Always follow the actions in the checklist and observe the generally valid safety precautions.

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Wheel bolts

Two-piece wheel bolts

Two-piece wheel bolts must be used for the vehicle. With two-piece wheel bolts, the ball seat is loosely connected to

the head. Single-piece wheel bolts may not be used. If you are not sure which wheel bolts can be used for your

vehicle, consult a suitably qualified workshop.

Fig. 1 Changing a wheel: loosening the wheel bolts.

Only the spanner delivered with the vehicle should be used to loosen the wheel bolts.

Only loosen the wheel bolts by approximately one turn before raising the vehicle with the vehicle jack.

If the wheel bolt is very tight, you may be able to loosen it by pushing down the end of the spanner carefully with

your foot. Hold on to the vehicle for support and take care not to slip.

Loosening the wheel bolts

1. Fit the box spanner over the wheel bolt as far as it will go→ Fig. 1.

2. Hold the end of the box spanner and turn the wheel bolt one turn anticlockwise→

.

Loosening the anti-theft wheel bolt

Fig. 2 Changing a wheel: tyre valve 1 and locations of

the anti-theft wheel bolt 2 or 3 .

2

3

On wheels with a wheel cover, the anti-theft wheel bolt must be screwed in at position→ Fig. 2

or → Fig. 2

,

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1

according to the position of the tyre valve → Fig. 2

. Otherwise, it will not be possible to fit the wheel cover.

1. Take the adapter for the anti-theft wheel bolt out of the vehicle toolkit.

2. Insert the adapter into the anti-theft wheel bolt as far as it will go→ Fig. 2.

3. Insert the box spanner into the adapter as far as it will go→ Fig. 2.

4. Hold the end of the box spanner and turn the wheel bolt one turn anticlockwise→

.

Important information about the wheel bolts

The design of the wheel rims and wheel bolts is matched to the factory-fitted wheels. If different rims are fitted, the

correct wheel bolts with the right length and correctly shaped bolt heads must be used. This ensures that wheels are

fitted securely and that the brake system works properly.

In certain circumstances, wheel bolts from a vehicle of the same model series may not be used.

Tightening torque for wheel bolts

The tightening torque for wheel bolts for steel and alloy wheels is 180 Nm(133 ft-lbs). The tightening torque should

be checked with a perfectly functioning torque spanner immediately after changing a wheel.

If the wheel bolts are corroded and stiff, they must be renewed and the wheel hub threads cleaned before the

tightening torque is checked.

Never grease or lubricate the wheel bolts or the threads of the wheel hub. This could cause them to loosen while the

vehicle is in motion, even if the required torque setting is used.

WARNING

Incorrectly tightened wheel bolts can loosen while the vehicle is in motion and cause accidents, serious injury, and

loss of control of the vehicle.

● The wheel bolts and threads of the wheel hubs must be clean, free from oil and grease, and turn easily.

● Always use the wheel bolt spanner supplied with the vehicle at the factory to loosen and tighten the wheel bolts.

● Only loosen the wheel bolts by approximately one turn before raising the vehicle with the jack.

● Never grease or oil the wheel bolt and the threads in the wheel hubs. This could cause them to loosen while the

vehicle is in motion, even if the required torque setting is used.

● Never loosen the bolts on wheel rims with bolted-on rings.

● Regularly check the tightening torque with a torque wrench. If the tightening torque of the wheel bolts is too low,

the wheel bolts and rims can loosen while the vehicle is in motion. The wheel bolts and the threads could be

damaged if the tightening torque is too high.

WARNING

The wrong wheel bolts can loosen while the vehicle is in motion and cause accidents, serious injury, and loss of

control of the vehicle.

● Use only wheel bolts that belong to the respective wheel rim.

● Never use different wheel bolts.

Lifting the vehicle with the jack

Jacking points

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Fig. 1 Jacking points.

The jack may be positioned only at the reinforcements on the underbody, which are located behind the markings on

the body → Fig. 1. Always use the jacking point closest to the wheel you are working on→

.

Positioning the jack

Fig. 2 Jack at the rear on the left-side of the vehicle

Fig. 3 Jack at the rear on the left-side of the vehicle

Checklist

For your own safety, carry out the following tasks in the specified order→

:

1. Find a firm and level surface suitable for lifting the vehicle.

2. Switch off the engine.

3. With an automatic gearbox, move the selector lever to position P.

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4. Switch on the electronic parking brake.

5. Chock the wheel diagonally opposite the wheel being worked on with a stone or a similar object.

6. Depending on the country: when towing a trailer, unhitch the trailer from the vehicle and park it properly

(→ Trailer towing).

7. Loosen the wheel bolts (→ Wheel bolts).

8. Find the jacking point under the vehicle→ Fig. 1 which is closest to the wheel that is being changed.

9. Insert the crank into the opening on the jack(depends on the vehicle equipment).

10. Raise the jack until it just fits under the jacking point of the vehicle.

11. Make sure that the entire surface of the foot of the jack is resting securely on the ground and that it is

positioned vertically directly beneath the jacking point → Fig. 2 and → Fig. 3.

12. Position the jack and simultaneously continue to crank the claw up until it is in position around the vertical rib

underneath the vehicle → Fig. 3.

13. Crank the jack further until the wheel is just clear of the ground.

WARNING

Incorrect use of the vehicle jack can cause the vehicle to slip off the jack, which can lead to severe injuries. Please

note the following to help reduce the risk of injuries:

● Never jack up the vehicle if more than one tyre is damaged.

● Always read and observe the instructions of the jack manufacturer and any legal regulations before lifting the

vehicle.

● Never jack up the vehicle when the engine is running, or if the vehicle is tilted to the side or on a gradient.

● Never start the engine when the vehicle is jacked up. Engine vibrations can cause the vehicle to fall off the vehicle

jack.

● Fit the jack only at the described jacking points. The jack claw must grip the vertical rib under the door sill

securely.

● Use only vehicle jacks that have been approved by Volkswagen Commercial Vehicles for your vehicle. Other jacks

could slip out of place – this includes jacks supplied with other Volkswagen Commercial Vehicles.

● The ground must be firm and level. Soft ground or surfaces at an incline under the vehicle jack may cause the

vehicle to slip off the jack. If necessary, use a large, strong board or similar support for the jack.

● To prevent the jack from slipping, place the jack on an anti-slip surface such as a rubber mat when it is used on a

slippery surface such as tiles.

● Never place any part of your body, such as an arm or leg, underneath the vehicle if the latter is only supported by

the jack.

● If you have to work underneath the vehicle, use suitable stands to provide extra support for the vehicle.

WARNING

Ignoring any of the items on this important safety checklist can lead to accidents and severe injuries.

● Always follow the actions in the checklist and observe the generally valid safety precautions.

Changing a wheel

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Fig. 1 Changing a wheel: Unscrew the wheel bolts with the

wheel wrench.

Removing the wheel

1. Observe the checklist (→ Changing a wheel).

2. Loosen the wheel bolts (→ Wheel bolts).

3. Jack up the vehicle (→ Jack).

4. Using the wheel wrench → Fig. 1, completely unscrew loosened wheel bolts and place them on a clean surface.

5. Remove the wheel.

Fitting the spare wheel or temporary spare wheel

1. Note the tyre direction of rotation (→ Tyre lettering and tyre type).

2. Put the wheel in place.

3. Screw the anti-theft wheel bolt with the adapter clockwise to the correct position (→ Wheel bolts) and tighten

slightly.

4. Screw in all the other wheel bolts in a clockwise direction and tighten them gently.

5. Lower the vehicle with the jack.

6. Use the box spanner to tighten all the wheel bolts securely in a clockwise direction→ . Do not tighten the

bolts in clockwise or anticlockwise sequence. Tighten them in diagonal sequence.

7. Fit the caps, wheel centre trim or wheel cover .

After changing a wheel

1. Clean the vehicle tools and stow them safely in the vehicle.

2. Stow the changed wheel securely in the spare wheel bracket (→ Spare wheel or temporary spare wheel).

3. Have the tightening torque of the wheel bolts checked immediately (→ Wheel bolts).

4. The damaged wheel should be replaced as soon as possible.

WARNING

Incorrect torque or incorrect use of wheel bolts can lead to a loss of control of the vehicle, cause accidents and

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serious injuries.

● Always keep all wheel bolts and threads in the wheel hubs clean and free from oil and grease. The wheel bolts

must be easy to turn and be tightened to the specified torque.

After changing a wheel, the indicator lamp for the tyre monitoring system may indicate a fault in the system

(→ Tyre Pressure Loss Indicator).

Introduction

In some countries, the vehicle may be supplied with a breakdown set.

You can use the breakdown set(tyre mobility set) to safely seal any tyre damage caused by foreign bodies or

punctures up to 4 mm (5/32 inches) in diameter. Do not remove foreign objects (e.g. screws or nails) from the tyre!

Once the sealant has been added to the tyre, the tyre pressure must be checked and adjusted again after

approximately 10 minutes of driving.

The breakdown set is only designed to fill one tyre. Seek assistance from a correspondingly qualified workshop if

more than one vehicle tyre is damaged.

Only use the breakdown set when the vehicle has been safely parked and you are familiar with the work and safety

precautions needed! Otherwise, seek assistance from a suitably qualified workshop.

The tyre sealant must not be used in the following situations:

—If the rim is damaged.

—If the outside temperature is below -20°C(-4°F).

—If there are cuts or punctures in the tyre that are larger than 4 mm(5/32 in).

—If the vehicle was driven with very low tyre pressure or a flat tyre.

—If the use-by date on the tyre filler bottle has expired.

—If a foreign object has been removed from the tyre.

—In connection with mobility tyres. The word “Seal” is on the outer wall of the tyre if your vehicle is fitted with

mobility tyres.

WARNING

Using the breakdown set can be dangerous, especially if the tyre is inflated at the roadside. Please note the

following steps in order to reduce the risk of serious injuries:

● Stop the vehicle as soon as it is possible and safe to do so. To inflate the tyre, park the vehicle at a safe distance

from moving traffic (→ In an emergency).

● Make sure that the surface the vehicle is parked on is level and firm.

● All passengers, and children in particular, must be at a safe distance and away from your area of work.

● Switch on the hazard warning lights to warn other road users.

● Only use the breakdown set when the vehicle has been safely parked and you are familiar with the work and

safety precautions needed! Otherwise, seek assistance from a suitably qualified workshop.

● Tyres repaired with the breakdown set are intended for temporary, emergency use only. They should be used only

until you can reach the nearest qualified workshop.

● Tyres that have been repaired using the breakdown set should be replaced as soon as possible.

● If your skin comes into contact with the sealant, wipe it off immediately. The sealant poses a health hazard.

● Keep the breakdown set out of the reach of children.

● When using the breakdown set, never lift the vehicle with a jack, even if the jack is approved for the vehicle.

WARNING

Tyres that have been filled with sealant will not handle in the same way as a standard tyre.

● Never drive faster than 80 km/h(50 mph).

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● Do not accelerate quickly, brake suddenly or drive at high speed through bends.

● Drive at a maximum of 80 km/h(50 mph) for 10 minutes only and then check the tyre.

Dispose of used or out-of-date sealant in accordance with legal

requirements.

You can purchase a new tyre filler bottle from a correspondingly qualified

workshop.

Observe the separate operating instructions provided by the manufacturer of the breakdown

set.

Contents of the breakdown set

Fig. 1 Diagram: Components in the breakdown set.

The breakdown set consists of the following components:

1

2

3

4

5

Sticker with the maximum permitted speed “max. 80 km/h” or “max. 50 mph”.

Filler hose with plug.

Tyre filler bottle.

Spare valve core.

Valve core extractor.

5

There is a slot on the lower end of the valve core extractor→ Fig. 1

for the valve core. This is required for

4

extracting and fitting the tyre valve core. This also applies to the spare valve core

.

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Fig. 2 Diagram: air compressor from the breakdown set.

The compressor in the breakdown set consists of the following components:

1

2

3

4

5

6

12-volt plug.

ON/OFF switch.

Tyre pressure display.

Air release button or air bleed screw.

Tyre filler hose.

Air compressor.

The air compressor from the breakdown set may be operated from the 12-volt socket, even if the power

stated on the type plate of the air compressor exceeds the maximum power of the socket.

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Preparations

Checklist

Always carry out the following actions in the given order→

:

1. If your vehicle has a flat tyre, park the vehicle on a firm and level surface at a safe distance from moving traffic.

2. Switch on the electronic parking brake.

3. Automatic gearbox: Move the selector lever to position P.

4. Switch off the engine.

5. Ask all vehicle occupants to leave the vehicle and stand at a safe distance away from moving traffic.

6. Switch on the hazard warning lights and set up the warning triangle (→ In an emergency). Observe any legal

requirements.

7. Check whether the puncture can be repaired with the breakdown set (→ Breakdown set).

8. Depending on country: When towing a trailer, unhitch the trailer from the vehicle and park it properly .

9. If the luggage compartment is loaded: remove the load.

10. Take the breakdown set out of the luggage compartment.

11. Take the sticker from the breakdown set (→ Breakdown set) and stick it on the dash panel within the driver's

field of vision.

12. Do not remove foreign objects, e.g. screws or nails, from the tyre.

WARNING

Ignoring any of the items on this important safety checklist can lead to accidents and severe injuries.

● Always follow the actions in the checklist and observe the generally valid safety precautions.

550

Sealing and inflating tyres

Sealing a tyre

1. Unscrew the cap from the tyre valve.

5

2. Use the valve core extractor→ Fig. 1

surface.

to screw the valve core out of the tyre valve. Place the core on a clean

3

3. Shake the tyre filler bottle→ Fig. 1

4. Screw the tyre filler hose→ Fig. 1

vigorously several times.

tightly onto the tyre filler bottle in a clockwise direction.

2

The plastic foil on the plug is pierced automatically.

2

5. Remove the plug from the tyre filler hose→ Fig. 1

and place the open end fully on the tyre valve.

6. Hold the bottle upside down and inject theentire contents of the tyre filler bottle into the tyre.

7. Remove the empty tyre filler bottle from the valve.

5

8. Use the valve core extractor→ Fig. 1

to screw the valve core back into the tyre valve.

Inflating the tyre

5

1. Screw the tyre filler hose→ Fig. 2

of the air compressor tightly onto the tyre valve.

4

2. Check that the bleed screw→ Fig. 2

3. Start the engine and let it run.

is closed.

1

4. Insert the 12-volt plug→ Fig. 2

into one of the vehicle's 12-volt sockets (→ Sockets).

2

5. Switch on the air compressor with the on/off switch→ Fig. 2

.

6. Run the air compressor until the tyre pressure has reached 2.0 bar – 2.5 bar(29 psi – 36 psi/200 kPa – 250 kPa)

. Maximale Laufzeit: 8 minutes →

→

.

7. Switch off the air compressor.

8. If a pressure level of 2.0 – 2.5 bar(29 – 36 psi/200 – 250 kPA) cannot be achieved, unscrew the tyre filler hose

from the tyre valve.

9. Drive (or reverse) the vehicle approximately 10 metres so that the sealing compound is more evenly distributed

in the tyre.

10. Screw the tyre filler hose for the air compressor firmly back onto the tyre valve and inflate the tyre again.

11. If the required pressure still cannot be reached, the tyre is too badly damaged. The tyre cannot be sealed with

the breakdown set. Do not drive on. Instead, seek assistance from a suitably qualified workshop → Sealing and

inflating tyres.

12. Disconnect the air compressor and unscrew the tyre filler hose from the tyre valve.

13. Immediately drive on with a speed of no faster than 80 km/h(50 mph) once a tyre pressure of 2.0 bar – 2.5 bar

(29 psi – 36 psi/200 kPa – 250 kPa) has been reached.

Check after driving for 10 minutes

1. Park the vehicle on a firm and level surface at the next safe opportunity, e.g. a car park.

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5

3

2. Reconnect the tyre filler hose → Fig. 2

3. 1.3 bar (19 psi/130 kPa) and lower:

and read the tyre pressure on the tyre pressure display→ Fig. 2

—Do not drive on! The tyre cannot be sealed adequately with the breakdown set.

—Seek assistance from a suitably qualified workshop→

4. 1.4 bar (20 psi/140 kPa) and higher:

.

— Adjust the tyre pressure back to the correct value.

—Drive carefully to the nearest suitably qualified workshop. Do not exceed a maximum speed of 80 km/h

(50 mph).

—Have the damaged tyres replaced by a suitably qualified workshop.

WARNING

The tyre filler hose and the air compressor can get hot during inflation.

● Protect your hands and skin from hot components.

● Do not place the hot tyre filler hose and the hot air compressor on any flammable materials.

● Allow the device to cool down completely before stowing it.

WARNING

If the defective tyre cannot be sealed adequately with the breakdown set, the tyre will lose air when driving. This

can lead to tyre failure, loss of control of the vehicle, accidents, serious injuries and death.

● If the tyre will not inflate to at least 2.0 bar(29 psi/200 kPa), the tyre is too damaged. The sealant is unable to

seal the tyre. Do not carry on driving.

● Do not carry on driving if the tyre pressure is 1.3 bar(19 psi/130 kPa) or lower after driving for 10 minutes.

● Ask a suitably qualified workshop.

NOTICE

Switch the air compressor off after a maximum of 8 minutes to avoid overheating. Let the air compressor cool down

for a few minutes before switching it back on.

Service work and digital service schedule

Storing the service operations performed (“digital service schedule”)

The service records are stored in a central system by a suitably qualified workshop or by your Volkswagen Commercial

Vehicles partner. This transparent documentation of the service history allows the service operations performed to be

reproduced at any time. Each time you have your vehicle serviced, Volkswagen Commercial Vehicles recommends

asking for a printed service record, which contains all service work stored in the system.

With every service, the printout of the previous service record is replaced by a current printout.

The digital service schedule is not available in some markets. In this case, your Volkswagen Commercial Vehicles

dealership will inform you about the service work and documentation of this work.

Service work

The following information is documented in the digital service plan by a suitably qualified workshop or by your

Volkswagen Commercial Vehicles partner:

—Which service was carried out and when.

—Whether any repairs are recommended, such as replacement of the brake pads in the near future.

—Whether you had any special requests before or during the maintenance work. Your service advisor will note these

on the order.

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Breakdown assistance for Your Volkswagen Transporter Van Seventh Generation (2021-2025)

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