Get Telephone -> Troubleshooting Guide for Audi Rs Q8 SUV First Generation (2020-2026)

Telephone

The following options may be available depend-

ing on your mobile phone and the type of connec-

tion:

call and do not end the call before you are

requested to do so.

Settings

Transfer call to mobile phone

To transfer the current call to your mobile phone/

Bluetooth headset*.

Telephone settings

Applies to: vehicles with telephone

►

Retrieve call

Applies to MMI: On the home screen, select

TELEPHONE > .

To transfer the current call from your mobile

phone back to the MMI.

The following settings are available, depending

on your mobile phone:

Add call

– Ignore with text message

– Edit mailbox number

You can start a new call. The current call will be

placed on hold.

Switching between two mobile phones

Remove conference participants

Important: Telephone 1 and telephone 2 must be

connected to the MMI.

If a conference is in progress, you can remove

participants individually.

Switch phones: The device name of the available

mobile phone will be displayed. Press the button

to switch the phone.

Microph. input level

You can adjust the microphone input level by

moving the slider.

Ring tone and volume settings

Note

– Ring tone and message volume: You can adjust

the volume by moving the slider.

The option Call waiting must be activated on

your mobile phone for you to be made aware

of incoming calls during a conversation.

– Ring tone: Select a ring tone from the list.

– Microphone input level: You can adjust the mi-

crophone input level by moving the slider.

Dialling the emergency number

Applies to: vehicles with telephone

Serial number (IMEI) of data module

Applies to: vehicles with data module

Important: A mobile phone must be connected to

the MMI.

The serial number (IMEI) will be displayed.

►

Applies to MMI: On the home screen, select

Directory settings

Applies to: vehicles with telephone

TELEPHONE > Dial number > the emergency

number for the specific country (e.g. 112) > Di-

al.

►

Applies to MMI: On the home screen, select

TELEPHONE > Contacts > .

WARNING

Switching between two mobile phones

– Since your telephone operates via radio

waves, a connection cannot be guaranteed

under all circumstances. Do not rely solely

on your telephone when vital communica-

tion is required (e.g. in a medical emergen-

cy).

Important: Telephone 1 and telephone 2 must be

connected to the MMI.

Switch phones: The device name of the available

mobile phone will be displayed. Press the button

to switch the phone.

– Always follow the directions of the emer-

gency operators when making an emergency

The directory of the selected telephone will be

displayed.



250

Telephone

– Apple devices or MTP devices (e.g. smart-

Hide greyed out contacts

phones) are not recognised as USB storage

devices.

If this function is switched on, contacts for which

no number has been stored are hidden.

Sort order

Messages

You can sort contacts by surname or first name.

Text messages

Applies to: vehicles with telephone

Download contacts

Important: A mobile phone with Bluetooth Mes-

sage Access Profile (Bluetooth MAP) must be

connected to the MMI.

Important: A mobile phone must be connected to

the MMI.

To update the contacts in the MMI, you can down-

load the contacts from your mobile phone man-

ually. Depending on the mobile phone you are us-

ing, the Bluetooth connection may have to be dis-

connected and re-established before you can up-

date the contacts.

►

Applies to MMI: On the home screen, select

MESSAGES > () > Text message (telephone

1)/Text message (telephone 2).

The following functions are available:

– New text message*

– Inbox

Import/export contacts

Important: A USB mass storage device must be

connected to the USB port with charging function

ðpage 288.

– Sent

– Outbox*

– Drafts*

You can import or export contacts in the vCard

format (.vcf) into or from the MMI.

– Deleted

User-defined*

– To import contacts from a storage device: Im-

portant: The USB mass storage device must

contain contacts in vCard format. These must

not be stored in subfolders. Select: Import con-

tacts > Search for import data > USB device 1/

USB device 2 > desired contacts or Select all >

Start import.

User-defined folders can be taken from your mo-

bile phone.

Message options

Press on a text message.

The following options may be available depend-

ing on your country:

– To export contacts to a storage device: Impor-

tant: You must already have imported a con-

tact. Select: Export contacts > Find export me-

dium > USB device 1/USB device 2 > desired

contacts or Select all > Start export.

– Read

– Reply

– Forward

– More

Note

To switch between messages, press  or .

– The imported contacts are stored in the lo-

cal memory of the MMI system.

– There should be no files or directories on

the storage medium other than the contacts

you wish to import.

Press More. Depending on your mobile phone

and the selected mailbox, the following options

may be available:

– Call

– Forward

– It is not possible to export contacts which

have been downloaded from a mobile

phone.

– Navigate to

– Extract numbers

– Resend



251

Telephone

Settings

– Reply

– Reply to all

– Forward

– More

Press .

Notification for new text messages

When a new text message is received, an enve-

lope symbol  is displayed in the status bar of

the MMI if this function is activated.

To switch between messages, press  or .

Press More. Depending on your mobile phone

and the selected mailbox, the following options

may be available:

Note

– Call

Depending on your mobile phone, it is possi-

ble that only newly received messages are

shown.

– Forward

– Extract e-mails

– Navigate to

– Extract numbers

– Display receiver

– Resend

E-mail

Applies to: vehicles with telephone and e-mail

Important: A mobile phone with Bluetooth Mes-

sage Access Profile (Bluetooth MAP) must be

connected to the MMI.

Settings

Press .

►

Applies to MMI: On the home screen, select

MESSAGES > () > E-mail (telephone 1)/E-

mail (telephone 2).

Notification for new e-mails

When a new e-mail is received, an envelope sym-

bol  is displayed in the status bar of the MMI if

this function is activated.

The following functions are available:

– New e-mail

– Inbox

CAUTION

Please observe the information on Audi con-

nect, particularly with regard to connection

costs ð in General information on

page 254.

– Sent

– Outbox

– Drafts*

– Deleted*

Note

User-defined*

Depending on your mobile phone, it is possi-

ble that only newly received messages are

shown.

User-defined folders can be taken from your mo-

bile phone.

Message options

Press on an e-mail.

The following options may be available depend-

ing on your country:

– Read

Troubleshooting

Applies to: vehicles with telephone

Troubleshooting options are given below. They

depend on the vehicle’s equipment.



252

Telephone

Subject

Advice

Connecting the mobile phone to Check if the requirements for connecting a mobile phone have

the MMI fails.

been met ðpage 243, or

Check if you have accidentally declined the PIN for setting up the

connection on your mobile phone. If necessary, repeat the connec-

tion procedure ðpage 243.

After the mobile phone was con- Avoid using special characters in names.

nected not all/none of the con-

tacts were loaded into the MMI.

Avoid using contact groups on your mobile phone.

Pay attention to any requests on your mobile phone when con-

necting via Bluetooth.

Some telephone functions are

greyed out/not available.

The telephone functions will depend on the mobile network serv-

ice provider and the mobile phone used.

Some telephone functions are

greyed out/not available, even

though the mobile phone sup-

ports them.

Check if the Bluetooth settings on your mobile phone are restric-

ted or if individual Bluetooth settings are deactivated. This may be

the case if the mobile phone belongs to a business organisation.

The MESSAGES menu is not avail- Check whether your mobile phone has the option Show messages

able.

and make sure that this option is activated.

Your mobile phone cannot be

charged wirelessly or the charg-

ing procedure is interrupted.

Check that the Audi phone box’s wireless charging function is

switched on.

Check that your mobile phone is Qi compatible.

Check that your mobile phone is in the correct position in the Audi

phone box ðpage 245 and that there are no other objects in the

Audi phone box.

253

Telephone -> Troubleshooting for Your Audi Rs Q8 SUV First Generation (2020-2026)

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