Get Practical information Guide for Citroen C3 Aircross SUV Second Generation (2024-2026)

Practical information

Until sufficient fuel is added, this warning lamp

appears every time the ignition is switched on,

accompanied by the message and the audible

signal. When driving, this message and audible

signal are repeated with increasing frequency as

the fuel level drops towards 0.

Compatibility of fuels

Petrol fuels conforming to the EN228

standard containing up to 5% and 10% ethanol

respectively.

You must refuel as soon as possible to avoid

running out of fuel.

The only petrol fuel additives

authorised for use are those that meet

the B715001 standard.

A small arrow by the warning lamp

indicates which side of the vehicle the

fuel filler flap is located on.

►ꢀ With the vehicle unlocked, press the rear-

central part of the filler flap to open it.

►ꢀ Take care to select the pump that delivers

the correct fuel type for your vehicle's engine

(see a reminder label on the inside of the filler

flap).

►ꢀ Turn the filler cap to the left, remove it and

place it on its support (on the filler flap).

►ꢀ Insert the filler nozzle and push it in as far as

possible before starting to refuel (to minimise

the risk of splashing).

Travelling abroad

Stop & Start / e-Auto mode

Never refuel with the engine in STOP

mode or in stand-by; you must switch off the

ignition.

Certain fuels could damage your vehicle’s

engine.

In certain countries, the use of a particular

fuel may be required (specific octane rating,

specific trade name, etc.) to ensure correct

operation of the engine.

Refuelling

For any additional information, consult a dealer.

When refuelling, at least 5 litres must be added

in order to be registered by the fuel gauge.

Opening the filler cap may create a noise

caused by an inrush of air. This vacuum is

normal, caused by the sealing of the fuel

system.

Refuelling

Do not continue after the nozzle’s third cut-

out. Doing so may cause malfunctions.

►ꢀ Put the filler cap back in place and turn it to

the right.

Fuel tank capacity: approximately 44 litres.

Reserve level: approximately 5 litres.

To refuel in complete safety:

►ꢀ Always switch off the engine.

Low fuel level

►ꢀ Close the fuel filler flap.

When the low fuel level is reached, this

warning lamp lights up on the

If you have put in the wrong fuel for

the vehicle, you must have the fuel

tank drained and filled with the correct fuel

before starting the engine.

instrument panel, accompanied by the display

of a message and an audible signal. When it

first comes on, about 5 litres of fuel remain.

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Practical information

The vehicle is fitted with a catalytic converter,

which helps to reduce the level of harmful

emissions in the exhaust gases.

For petrol engines, you must use unleaded

fuel.

The filler neck is narrower, admitting unleaded

petrol nozzles only.

– Never work on the high voltage cables

(purple or orange) or on any other high

voltage component marked with the

Electric risk label. Any intervention on the

high voltage system must be carried out by

qualified persons in workshops qualified and

approved to carry out this type of work.

– Never damage, modify or remove the

high voltage cables (purple or orange) or

disconnect them from the high voltage

network.

– Never open, modify or remove the cover of

the traction battery.

– Never work with cutting and forming

tools or heat sources near high voltage

components and cables.

In case of low level of fluid in the cooling

tank, the refilling shall only be performed in a

qualified and trained workshop to verify that

the leakage is not in the traction battery.

Any intervention on the high voltage system

must be carried out by qualified persons in

workshops qualified and approved to carry

out this type of work.

Damage to the vehicle or the traction

battery could result in the leakage of toxic

gases or fluids either immediately or later.

CITROËN recommends that you:

– Never touch the liquids leaking from the

traction battery.

– Do not inhale the gases emitted by the

traction battery which are toxic.

– Move away from the vehicle in the event

of incident or accident, the gases emitted

being flammable and could cause a fire.

7

Fuel cut-off

Traction battery

Your vehicle is equipped with a safety device

which cuts off the fuel supply in the event of a

collision.

Traction battery overheating

If the following warning lamps

appear, accompanied by the

display of a message and an audible signal, it is

required to:

►ꢀ Stop the vehicle as soon as possible in the

best conditions of safety.

►ꢀ Switch off the ignition.

►ꢀ Evacuate the vehicle as quickly as possible

and move to a safe distance.

►ꢀ Call the fire department and/or the

emergency services and tell them that the

vehicle is an electric one.

Electrified

vehicles - General

recommendations

These recommendations and general

information concern electrified vehicles of the

type: hybrid and electric.

High voltage system

High voltage system voltage is

dangerous and can cause burns or

Danger of death / Risk of serious

injury

A chain reaction can occur up to a traction

battery fire.

other injuries or even fatal electric shock.

Since damage to high voltage components is

not visible, CITROËN recommends that you:

– Never touch the components, damaged

or not, and never let your jewelry or other

metallic objects come into contact with

these components.

– Always inform the fire and emergency

services in the event of an incident, warning

that the vehicle is equipped with a traction

battery.

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Practical information

In the event of damage to the

traction battery

It is strictly prohibited to work on the vehicle

yourself.

Do not touch liquids coming from the

battery, and in the event of skin contact with

these products, wash abundantly with water

and contact a doctor as soon as possible.

Contact a CITROËN dealer or a qualified

workshop to have the system checked.

The electrical circuit of the hybrid system is

identified by purple cables and its components

are marked with this symbol:

High-pressure washing

To avoid damaging the electrical

components, it is expressly prohibited to

use high-pressure washing in the engine

compartment or under the body.

Do not use a pressure greater than 80 bar

when washing the bodywork.

Traction battery

The hybrid powertrain uses a voltage

of 48 V. This system may be hot both

when the ignition is on and after switching it

off.

Comply with the warning messages shown

on the labels.

The 48 V Li-ion (Lithium-ion) traction battery

stores the electrical energy needed to propel

the vehicle.

Disposal of the traction battery

The traction battery is designed for the life

of the vehicle if the recommendations of

CITROËN are followed.

If it becomes necessary to replace the battery,

contact the CITROËN dealer for instructions on

its disposal. Improper disposal carries the risk of

severe burns, electric shock, and damage to the

environment.

In accordance with regulations, CITROËN

ensures a second life or recycling of this

component in collaboration with qualified

operators.

The traction battery is automatically charged

to ensure that the charge level is always around

50% of the maximum level, in order to fully

exploit the hybrid functionality and, at the same

time, always have some capacity available for

the energy recovery operation.

It is located under the front left seat.

The traction battery's range varies depending

on the type of driving, the route and the ageing

of its components.

In the event of an accident with an

airbag deployment

The traction battery is automatically

disconnected from the electrical circuit to

prevent the initiation of short circuits and/

or fires.

In the event of an impact to the vehicle’s

underbody

In these situations, the electrical circuit

or the traction battery can be seriously

damaged.

Stop as soon as it is safe to do so and switch

off the ignition.

Move away from the vehicle.

Contact a CITROËN dealer or a qualified

workshop.

The traction battery ageing depends

on several factors, such as climatic

conditions and the distance travelled.

Hybrid system

To preserve the mileage of your

vehicle and the durability of your

Electrical system

For more information, refer to the

General recommendations on

electrified vehicles.

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Practical information

traction battery, CITROËN recommends that

you:

– Do not expose the vehicle to temperatures

below -30°C and above +60°C for more than

24 hours.

The electric drive system, which operates at a

voltage of approximately 400 V, is identified by

orange cables and its components are marked

with this symbol:

In the event of an accident or impact

to the vehicle’s underbody

In these situations, the electrical circuit or

the traction battery can be seriously

damaged.

7

– Do not use a generator to recharge your

vehicle's traction battery.

Stop as soon as it is safe to do so and switch

off the ignition.

Contact a CITROËN dealer or a qualified

workshop.

Vehicle in storage for more than

1 month

Always park the vehicle in a place

with temperatures between -10°C and

+30°C (parking in a place with extreme

temperatures can damage the traction

battery).

Carry out the charging procedure for the

traction battery (48V) via the accessory

battery (12V) and the DC/DC converter.

Refer to the 12 V battery/Accessory

batteries section for the charging the

batteries using a battery charger procedure.

When washing

An electric vehicle’s power train can

become hot during use and after

switching off the ignition.

Comply with the warning messages shown

on the labels, particularly inside the charging

flap.

Before washing the vehicle, always

check that the charging flap is closed

correctly.

Never wash the vehicle while the battery is

on charge.

High-pressure washing

To avoid damaging the electrical

components, it is expressly prohibited to

use high-pressure washing in the engine

compartment or under the body.

Do not use a pressure greater than 80 bar

when washing the bodywork.

Charging system

(Electric)

Never allow water or dust to enter the

connector or charging nozzle - risk of

electrocution or fire!

Never connect / disconnect the charging

nozzle or cable with wet hands - risk of

electrocution!

This label is intended solely for use by

firefighters and maintenance services

in the event of any work on the vehicle.

No other person must touch the device

shown on this label.

400 V electrical system

For more information, refer to the

General recommendations on

electrified vehicles.

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Practical information

– Do not expose the vehicle to temperatures

below -30°C and above +60°C for more than

24 hours.

– Avoid charging the vehicle at negative

temperatures (except if the vehicle ran more

than 20 minutes) or above +30°C.

– Do not use the vehicle's traction battery as

a generator of energy.

Traction battery

3. Nozzle locking indicator lamp

Fixed red: nozzle positioned correctly and

locked in the connector.

Flashing red: nozzle incorrectly positioned or

locking not possible.

4. Charging indicator lamp

This battery stores the energy that powers

the electric motor and the thermal comfort

equipment in the passenger compartment. It is

discharged during use, and must therefore be

regularly recharged. There is no need to wait for

the traction battery to fall to its reserve level

before recharging.

– Do not use a generator to recharge your

vehicle's traction battery.

The range of the battery may vary according

to the type of driving, the route, the use of

thermal comfort equipment and the ageing of

its components.

Charging connectors and

indicator lamps

The lifespan of the traction battery

depends on multiple factors, such as

climatic conditions, distance travelled and

how often it has been fast-charged.

State of charging

indicator lamp

Meaning

Fixed white

Welcome lighting on

opening the flap and

disconnecting the

charging cable.

To preserve the mileage of your

vehicle and the durability of your

traction battery, CITROËN recommends that

you:

Flashing white

Charging

initialisation.

– Do not fully charge the battery of your

electric vehicle daily (charge the traction

battery below 80% as often as possible).

– Do not completely discharge the battery.

– Do not store the vehicle for a long period

of non-use (more than 12 hours) when the

traction battery has a low or high charge

level. Prefer a charge level between 20 and

40%.

Fixed blue

Deferred charging.

Charging.

Flashing green

1. Charging connectors

2. Deferred charging activation button

– Limit the use of fast charging.

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Practical information

In case of impact, even light, against

the charging flap, do not use it.

Do not dismantle or modify the charging

connector - risk of electrocution and/or fire!

Contact a CITROËN dealer or a qualified

workshop.

Identification labels on charging

7

State of charging

indicator lamp

Meaning

sockets/connectors

Identification labels are affixed to the vehicle,

charging cable and charger to inform the user

about which device needs to be used.

Fixed green

Charging complete.

The charging

indicator lamp goes

off after about

2 minutes as the

vehicle's functions

go into standby.

The indicator lamp

comes on again

when the vehicle is

unlocked with the

remote control key

or when a door is

opened to indicate

that the battery is

fully charged.

Charging cables, sockets

and chargers

The charging cable supplied with the vehicle

(depending on version) is compatible with the

electrical systems in the country of sale. When

travelling abroad, check the compatibility of

local electrical systems with the charging cable.

A full range of charging cables is available from

your dealer.

Contact a CITROËN dealer or a qualified

workshop for more information and to obtain

suitable charging cables.

The meaning of each identification label is as

follows:

Fixed red

Malfunction.

Identification label

Location

Charging connector (vehicle side)

Configuration

Power type/Voltage range

TYPE 2

AC

< 480 Vrms

C

Charging socket (charger side)

TYPE 2

AC

< 480 Vrms

C

Charging connector (vehicle side)

COMBO 2 (FF)

DC

K

50 V – 500 V

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Practical information

Standard charging, mode 2

Specific domestic charging cable

(mode 2)

You must not damage the cable.

In the event of damage, do not use it and

contact a CITROËN dealer or a qualified

workshop to replace it.

If the indicator lamp does not go off, contact a

CITROËN dealer or a qualified workshop.

Upon plugging the charging cable into a

domestic socket, all of the indicator lamps

come on briefly.

If no indicator lamps come on, check the

domestic socket's circuit-breaker:

Domestic socket

(standard charging - alternating current (AC))

– If the circuit-breaker has tripped, contact a

professional to check that the electrical system

is compatible and/or carry out any necessary

repairs.

Control unit (mode 2)

Mode 2 with a standard socket: 8 A

maximum charging current.

– If the circuit-breaker has not tripped, stop

using the charging cable and contact a

CITROËN dealer or a qualified workshop.

Control unit label - Recommendations

Mode 2 with a Green'Up socket: 16 A

maximum charging current.

Refer to the handbook before use.

To have this type of socket installed, call a

professional installer.

Specific domestic charging cable - mode

2 (AC)

POWER

Green: electrical connection established;

charging can begin.

1. Incorrect use of this charging cable may

result in fire, property damage and serious

injury or death by electrocution!

2. Always use a correctly earthed power

socket, protected by a 30 mA residual

current device.

3. Always use an electrical socket protected

by a circuit-breaker appropriate for the

electrical circuit’s current rating.

CHARGE

Flashing green: charging in progress or

temperature pre-conditioning activated.

Fixed green: charging complete.

FAULT

Red: fault; charging not permitted or

must be stopped immediately. Check that

everything is connected correctly and that the

electrical system is not faulty.

Identification label C on the charging

connector (vehicle side).

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Practical information

4. The weight of the control unit must not

be borne by the electrical socket, plug and

cables.

9. Do not unplug the plug from the wall as a

14. Do not force the connector if it is locked

7

means of stopping charging.

into the vehicle.

10. Immediately stop charging, by locking

and then unlocking the vehicle using the

remote control key, if the charging cable or

wall socket feel burning hot to the touch.

11. This charging cable includes components

liable to cause electrical arcing or sparks.

Do not expose to flammable vapours.

Control unit label - State of indicator lamps

5. Never use this charging cable if it is

defective or in any way damaged.

State of the

indicator lamp

6. Never attempt to repair or open this

charging cable. It contains no repairable

parts - replace the charging cable if it is

damaged.

Off

On

7. Never immerse this charging cable in water.

12. Only use this charging cable with CITROËN

vehicles.

8. Never use this charging cable with an

extension cable, a multi-plug socket, a

conversion adaptor or on a damaged

electrical socket.

13. Never plug the cable into the wall socket

(or unplug it) with wet hands.

Flashing

POWER

CHARGE

FAULT

Symbol

Description

Not connected to the power supply or power is

not available from the infrastructure.

The control unit is currently performing a

self-test.

(green)

(red)

Connected only to the infrastructure or to the

infrastructure and to the Electric Vehicle (EV) but

no charging in progress.

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Practical information

POWER

CHARGE

FAULT

Symbol

Description

Connected to the power supply and to the

Electric Vehicle (EV).

The EV is on charge or in a temperature pre-

conditioning sequence.

(green)

Connected to the power supply and to the

Electric Vehicle (EV).

The EV is waiting for charging or the charging of

the EV is completed.

(green)

Control unit malfunction. No charging allowed.

If an error indicator reappears after a manual

reset, the control unit must be checked by a

CITROËN dealer before the next charge.

(red)

The control unit is in diagnostic mode.

(green)

Manual reset procedure

The control unit can be reset by simultaneously disconnecting the charging connector and the wall socket.

Then, reconnect the wall socket first. For more information, refer to the handbook.

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Practical information

Accelerated charging, mode 3

Superfast charging, mode 4

7

Charging cable, mode 3 (AC)

Accelerated charging unit (depending on

version)

(accelerated charging - single-phase or three-

phase alternating current (AC))

Fast public charger

(superfast charging - direct current (DC))

In mode 3 with an accelerated charging unit:

32 A maximum charging current.

Charging cable, mode 4 (DC)

(integrated into the fast public charger)

Identification labels C on the charging

connector (vehicle side) and on the socket

(charger side).

In mode 3 with an accelerated charging unit

(Wallbox): 32 A maximum charging current.

Accelerated charging unit

Do not disassemble or modify the

charging unit - Risk of electrocution and/

or fire!

Identification label K on the charging

connector (vehicle side).

Only use fast public chargers where the

cable length does not exceed 30 metres.

Refer to the charging unit manufacturer's

user manual for the operating instructions.

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Practical information

As a safety measure, the engine will

not start if the charging cable is

plugged into the connector on the vehicle. A

warning is displayed on the instrument

panel.

Vehicle in storage for more than

1 month

Charging the traction

battery (Electric)

In the event of a long period of non-use of

the vehicle (beyond 4 weeks) without the

possibility of charging when restarting, the

self-discharge may make it impossible to

restart if the traction battery charge level

is a low or very low, especially at negative

ambient temperatures. ALWAYS make

sure that the traction battery has a charge

between 20% and 40% if you do not plan to

use your vehicle for several weeks.

Do not connect the charging cable.

Always park the vehicle in a place

with temperatures between -10°C and

30°C (parking in a place with extreme

temperatures can damage the traction

battery).

Disconnect the cable from the (+) terminal

of the accessory battery in the engine

compartment.

Connect a 12 V battery charger to the (+) and

(-) terminals of the accessory battery about

every 3 months in order to recharge the

accessory battery and maintain an operating

voltage.

Principle

For more information, refer to the

General recommendations on

electrified vehicles.

Cooling the traction battery

The cooling fan in the engine

compartment comes on during charging to

cool the on-board charger and the traction

battery.

To recharge, connect the vehicle to a domestic

electricity supply (domestic or accelerated

charging) or to a fast public charger (superfast

charging).

For a full charge, follow the desired charging

procedure without pausing it, until it ends

automatically. Charging can be either

immediate or deferred (except fast public

charger, mode 4).

You can stop domestic or accelerated charging

at any time by unlocking the vehicle and

removing the nozzle. For superfast charging,

refer to the fast public charger.

For more information on the charging displays

on the Instrument panel and the Touch

screen, refer to the corresponding section.

Lounge mode

When the vehicle is connected, it is

possible to switch on the ignition and use

certain functions such as the audio and

telematics system and the air conditioning

system for several hours.

Low charging / Driving

Driving when the charge level of

the traction battery is too low can lead to

the vehicle breaking down and can lead to

accidents or serious injuries. ALWAYS make

sure the traction battery has a sufficient

charge level.

It is also possible to monitor the

charging progress using the

MyCitroën App application.

For more information on Remotely

operable additional functions, refer to the

corresponding section.

Precautions

Low charging / Parking

If the outside temperature is negative,

it is recommended not to park your vehicle

outside for several hours at a low charging

(less than 20%).

Our electric vehicles have been developed in

accordance with the recommendations on the

maximum limits for electromagnetic fields,

as issued by the International Commission on

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Practical information

Non-Ionizing Radiation Protection (ICNIRP -

1998 Guidelines).

You should preferably use the charging cable

available as an accessory.

For more information, contact a CITROËN

dealer or a qualified workshop.

If the exterior temperature is below:

– 0°C, charging times may be extended.

– -20°C, charging is not possible, if the

battery's state of charge is less than 5%.

For superfast charging

7

Before charging

Wearers of pacemakers or equivalent

devices

Check that the fast public charging

station and its charging cable are compatible

with the vehicle.

If the exterior temperature is below:

– 0°C, charging times may be extended.

– -20°C, charging is not possible, whatever

the battery's state of charge.

Ask your doctor about what precautions

you should take, or ask the manufacturer

of your implanted electro-medical device about

whether its operation is guaranteed in an

environment which complies with the ICNIRP

recommendations.

During charging

While charging is in progress,

After charging

Check that the charging flap is closed.

If in doubt

unlocking the vehicle will cause the charging

to stop.

If no action is taken on one of the openings

(door or boot) or on the charging nozzle, the

vehicle will lock again after 30 seconds and

charging will resume automatically.

Never work under the bonnet:

– Some areas remain very hot, even an hour

after charging ends - risk of burns!

– The fan may start at any time - risk of cuts

or strangulation!

Domestic or accelerated charging: do

not remain inside or near the vehicle, or near

the charging cable or charging unit, even for

a short time.

Superfast charging: do not use the system

yourself and avoid approaching public fast

charging points. Leave the area and ask a

third party to recharge the vehicle.

Deferred charging

By default, the deferred charging start time is

set to be around midnight.

Depending on equipment, this time can be

changed.

Settings

The programming of the deferred

charging function is carried out from a

smartphone, via the MyCitroën App

application.

For more information on Remotely

operable additional functions, refer to the

corresponding section.

80% charging is recommended for daily use. It

may improve performance and durability.

Full charging is recommended for a long trip

and will take longer.

For domestic or accelerated charging

Before charging

Depending on the context:

After charging

Check that the charging flap is closed.

Do not leave the cable connected to the

domestic power socket - risk of short-circuit

or electrocution in the event of contact with

or immersion in water!

►ꢀ Have a professional check that the

electrical system to be used complies with

applicable standards and is compatible with

the vehicle.

►ꢀ Have a professional electrician install

a dedicated domestic power socket

or accelerated charging unit (Wallbox)

compatible with the vehicle.

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Practical information

Activation

Domestic charging, mode 2

When charging is complete and while

the charging cable is still connected,

opening the driver's door will display the

charge level on the instrument panel for

about 20 seconds.

Deferred charging is only possible with

modes 2 and 3.

►ꢀ After programming the deferred charging,

connect the vehicle to the desired charging

equipment.

Accelerated charging, mode 3

►ꢀ Follow the accelerated charging unit

(Wallbox) user instructions.

►ꢀ Remove the protective cover from the

charging nozzle.

►ꢀ Insert the nozzle into the charging

connector.

The start of charging is confirmed when the

charging indicator lamp in the flap flashes

green.

If this is not the case, charging has not started;

restart the procedure, ensuring that the

connection has been properly established.

The red indicator lamp in the flap comes on to

indicate that the nozzle is locked.

►ꢀ Connect the charging cable from the

control unit to the domestic socket.

When the connection is made, all of the

indicator lamps on the control unit light up,

then only the POWER indicator lamp remains

on in green.

►ꢀ Remove the protective cover from the

charging nozzle.

►ꢀ Insert the nozzle into the charging

connector.

The start of charging is confirmed by the

flashing green CHARGE indicator lamps in the

flap, then those on the control unit.

If this is not the case, charging has not started;

restart the procedure, ensuring that all

connections are properly established.

The red indicator lamp in the flap comes on to

indicate that the nozzle is locked.

►ꢀ Lock the vehicle.

►ꢀ Press this button in the flap within one

minute to activate the system (confirmed by

the charging indicator lamp coming on in blue).

Connection

►ꢀ Before charging, check that the drive

selector is in mode P, otherwise charging is not

possible.

►ꢀ Open the charging flap by pressing the push-

button, and check that there are no foreign

bodies on the charging connector.

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Practical information

Superfast charging, mode 4

►ꢀ If the vehicle is unlocked, lock it and then

unlock it.

►ꢀ If the vehicle is locked, unlock it.

The red indicator lamp in the charging flap

goes out to confirm that the charging nozzle is

unlocked.

►ꢀ In modes 2 and 3, remove the charging

nozzle within 30 seconds.

The charging indicator lamp comes on in white.

►ꢀ Hang up the nozzle on the charging unit and

close the charging flap.

7

Superfast charging, mode 4

The end of charging is indicated by the charger

and by the fixed lighting of the green indicator

lamp in the charging flap.

►ꢀ You can also stop charging by

pressing this button in the charging flap

(in mode 4 only).

►ꢀ Hang up the nozzle on the charger.

►ꢀ Depending on version, replace the

protective cover on the lower section and close

the charging flap.

►ꢀ Depending on version, remove the

protective cover from the lower part of the

connector.

►ꢀ Follow the instructions for use of the fast

public charger and connect the cable from the

fast public charger to the vehicle's connector.

The start of charging is confirmed by the

flashing green charging indicator lamp in the

flap.

If this is not the case, charging has not started;

restart the procedure, ensuring that the

connection is properly established.

The red indicator lamp in the flap comes on to

indicate that the nozzle is locked.

With selective door unlocking

activated, press the unlocking button

twice to disconnect the charging nozzle.

When charging is complete, the green

charging indicator lamp in the flap

goes out after about 2 minutes.

When the charging nozzle is

disconnected, a message on the

instrument panel indicates that charging is

complete, even if the charging nozzle was

disconnected before full charging was

completed.

Domestic charging, mode 2

The end of charging is confirmed when the

green CHARGE indicator lamp on the control

unit and the green charging indicator lamp in

the flap come on fixed.

►ꢀ Replace the protective cover on the

charging nozzle and close the charging flap.

►ꢀ Disconnect the control unit end of the

charging cable from the domestic socket.

Snow chains

Disconnection

In wintry conditions, snow chains improve

traction as well as the behaviour of the vehicle

when braking.

Snow chains must be fitted only to the

front wheels.

They must never be fitted to "space-saver"

type spare wheels.

Accelerated charging, mode 3

The end of charging is indicated by the

charging control unit and by the fixed lighting

of the green indicator lamp in the flap.

Before disconnecting the nozzle from the

charging connector:

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Practical information

Observe the legislation in force in your

Avoid driving with snow chains on

roads that have been cleared of snow

manufacturer's label and in the Technical

data section of this guide.

country relating to the use of snow

chains and maximum authorised speeds.

to avoid damaging the vehicle's tyres and

the road surface. If the vehicle is fitted with

alloy wheels, check that no part of the chain

or its fixings is in contact with the wheel rim.

If using accessories attached to the

towing device (e.g. bicycle carriers,

tow boxes):

Use only chains designed to be fitted to the

type of wheel fitted to the vehicle:

– Comply with the maximum authorised

nose weight.

– Do not transport more than 4 conventional

bicycles or 2 electric bicycles.

When loading bicycles onto a bicycle carrier

on a towball, be sure to place the heaviest

bicycles as close as possible to the vehicle.

Original tyre size

215/65 R16

Chain type

Polaire XK9 120

Towing device

215/60 R17

Load distribution

►ꢀ Distribute the load in the trailer so that

the heaviest items are as close as possible to

the axle, and the nose weight approaches the

maximum permitted without exceeding it.

Air density decreases with altitude, thus

reducing engine performance. The maximum

towable load must be reduced by 10% per

1,000 metres of altitude.

For more information, contact a CITROËN

dealer or a qualified workshop.

Installation tips

Observe the legislation in force in the

country where you are driving.

►ꢀ To fit the snow chains during a journey, stop

the vehicle on a flat surface at the side of the

road.

Blanking plug

►ꢀ Apply the parking brake and position any

wheel chocks under the wheels to prevent

movement of the vehicle.

►ꢀ Fit the snow chains following the

instructions provided by the manufacturer.

►ꢀ Move off gently and drive for a few

moments, without exceeding 31 mph (50 km/h).

►ꢀ Stop the vehicle and check that the snow

chains are correctly tightened.

Use genuine towing devices and wiring

harnesses approved by CITROËN. We

recommend having them fitted by a

CITROËN dealer or a qualified workshop.

If not fitted by a CITROËN dealer, they must

still be fitted in accordance with the vehicle

manufacturer's instructions.

Certain driving or manoeuvring aid functions

are automatically deactivated while an

approved towing system is in use.

If your vehicle is equipped with a blanking plug,

it must be removed before towing.

It is located behind the lower air intake grille.

Contact your CITROËN dealer or a qualified

workshop to have it removed.

Roof bars

It is strongly recommended that you

practise fitting the snow chains on a

level and dry surface before setting off.

As a safety measure and to avoid

damaging the roof, it is essential to

Comply with the maximum authorised

towable weight, as indicated on your

vehicle's registration certificate, on the

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Practical information

After switching off the engine and for a

maximum cumulative period of around

30 minutes, you can continue to use functions

such as the audio and telematics system,

dipped beam headlamps or courtesy lamps.

use transverse roof bars approved for your

vehicle.

Observe the instructions on fitting and use

contained in the guide supplied with the

roof bars.

Regularly check the security and tight

fastening of the roof bars, at least before

each trip.

Remove the roof bars once they are no

longer needed.

7

Selecting the mode

Maximum load distributed over the

roof bars, for a loading height not

exceeding 40 cm: 70 kg.

As this value may change, please verify the

maximum load quoted in the guide supplied

with the roof bars.

If the height exceeds 40 cm, adapt the

speed of the vehicle to the profile of the

road to avoid damaging the roof bars and

the fixings on the vehicle.

Direct fitting on roof

A confirmation message is displayed when

energy economy mode is entered, and the

active functions are placed on standby.

If a telephone call is in progress at the

time, it will be maintained for around

10 minutes via the audio system’s hands-free

system.

Be sure to refer to national legislation in

order to comply with the regulations for

transporting objects that are longer than the

vehicle.

Exiting the mode

These functions are automatically reactivated

the next time the vehicle is used.

The transverse bars must only be fixed at the

four anchorage points located on the roof

frame. These points are concealed by the

vehicle doors when the doors are closed.

The roof bar fixings have a stud which must be

inserted into the opening of each anchorage

point.

To restore the use of these functions

immediately, start the engine and let it run:

– For less than 10 minutes, to use the

equipment for approximately 5 minutes.

– For more than 10 minutes, to use the

equipment for approximately 30 minutes.

Let the engine run for the specified duration to

ensure that the battery charge is sufficient.

To recharge the battery, avoid repeatedly or

continuously restarting the engine.

Recommendations

Distribute the load uniformly, taking

care to avoid overloading one of the sides.

Arrange the heaviest part of the load as

close as possible to the roof.

Secure the load firmly.

Drive gently: the vehicle will be more

susceptible to the effects of side winds and

its stability may be affected.

Energy economy mode

This system manages the duration of use

of certain functions, in order to conserve a

sufficient level of charge in the battery with the

ignition off.

135

Practical information

A flat battery prevents the engine

or in certain moving components - risk of

strangulation and serious injury!

stay with care (risk of burns), using the

protected area.

from starting.

For more information on the 12 V battery/

Accessories battery, refer to the

corresponding section.

When the bonnet is open, take care not to

damage the safety catch.

Do not open the bonnet under very windy

conditions.

Electric vehicles

Load reduction mode

Cooling of the engine when stopped

The engine cooling fan may start

after the engine has been switched off.

Take care with objects or clothing that

could be caught in the blades of the fan!

Take care with objects or clothing that

could be caught in the blades of the cooling

fan or in certain moving components - risk of

strangulation and serious injury!

Before carrying out any work under the

bonnet, you must switch off the ignition,

check that the READY indicator lamp is off

on the instrument panel and disconnect the

nozzle from the charging connector if it is

connected.

This system manages the use of certain

functions according to the level of charge

remaining in the battery.

When the vehicle is being driven, the load

reduction function temporarily deactivates

certain functions, such as the air conditioning

and the heated rear screen.

The deactivated functions are reactivated

automatically as soon as conditions permit.

Opening

Bonnet

Stop & Start / e-Auto mode

Before doing anything under the

bonnet, you must switch off the ignition

to avoid any risk of the engine restarting

automatically.

Take care with objects or clothing that could

be caught in the blades of the cooling fan

The location of the interior bonnet

release lever prevents the bonnet

being opened when the left-hand front door

is closed.

►ꢀ Open the left-hand front door.

►ꢀ Pull the interior release lever, located at the

bottom of the door frame, towards you.

When the engine is hot, handle the

exterior safety catch and the bonnet

136

Practical information

The locations of the following components may

vary:

– Air filter.

– Engine oil dipstick.

– Engine oil filler cap.

Electric engine

7

Petrol engine

►ꢀ Lift the exterior safety catch and raise the

bonnet.

►ꢀ Unclip the stay from its housing and place it

in the support slot to hold the bonnet open.

1. Screenwash fluid reservoir

2. Engine coolant reservoir (level only)

3. Brake fluid reservoir

4. Battery/Fuses

Closing

5. Fusebox

6. 400 V electrical circuit

7. Emergency circuit-breaker for emergency

1. Screenwash fluid reservoir

2. Engine coolant reservoir

3. Brake fluid reservoir

4. Battery/Fuses

5. Fusebox

6. Air filter

►ꢀ Hold the bonnet and pull out the stay from

the support slot.

►ꢀ Clip the stay in its housing.

►ꢀ Lower the bonnet and release it near the

end of its travel.

►ꢀ Pull on the bonnet to check that it is locked

correctly.

services and maintenance technicians

For more information on the Charging system

(Electric), refer to the corresponding section.

7. Engine oil filler cap

8. Engine oil dipstick

Checking levels

Because of the presence of electrical

equipment under the bonnet, it is

strongly recommended that exposure to

water (rain, washing, etc.) be limited.

Check all of the following levels regularly in

accordance with the Manufacturer's service

schedule. Top them up if required, unless

otherwise indicated.

If a level drops significantly, have the

corresponding system checked by a CITROËN

dealer or a qualified workshop.

Engine compartment

The engine shown here is an example for

illustrative purposes only.

137

Practical information

The fluids must comply with the

Manufacturer's requirements and with

the vehicle's engine.

It is normal to top up the oil level between two

services (or oil changes). It is recommended

that you check the level, and top up if

Oil grade

Before topping up or changing the

engine oil, check that the oil is suitable

for your engine and complies with the

recommendations in the service schedule

supplied with the vehicle (or available from

your CITROËN dealer or qualified workshop).

Use of non-recommended oil may invalidate

your warranty in the event of engine failure.

necessary, every 3,000 miles (5,000 km).

Take care when working under the

bonnet, as certain areas of the engine

may be extremely hot (risk of burns) and the

cooling fan could start at any time (even

with the ignition off).

In order to maintain the reliability of

the engine and emissions control

system, never use additives in the engine oil.

Checking using the dipstick

For the location of the dipstick, please refer

to the illustration of the corresponding engine

compartment.

►ꢀ Grasp the dipstick by its coloured grip and

pull it out completely.

►ꢀ Wipe the end of the dipstick using a clean,

lint-free cloth.

Topping up the engine oil level

For the location of the engine oil filler cap,

please refer to the corresponding engine

compartment illustration.

Used products

Avoid prolonged contact of used oil or

fluids with the skin.

Most of these fluids are harmful to health

and very corrosive.

Never remove the oil filler cap with the

engine running. Risk of burns and

splashes inside the engine compartment.

Do not discard used oil or fluids into

sewers or onto the ground.

Empty used oil into the containers reserved

for this purpose at a CITROËN dealer or a

qualified workshop.

►ꢀ Add oil in small quantities, avoiding any spills

on engine components (risk of fire).

►ꢀ Wait a few minutes before checking the

level again using the dipstick.

►ꢀ Top up the level if necessary.

►ꢀ Reinsert the dipstick and push fully down,

then pull it out again to visually check the oil

level: the correct level is between marks A

(max) and B (min).

Do not start the engine if the level is:

– above mark A: contact a CITROËN dealer or a

qualified workshop.

►ꢀ After checking the level, carefully screw the

oil filler cap back on and push the dipstick back

into its tube up to the stop.

Engine oil

The level is checked, with the engine

having been switched off for at least 30

minutes and on level ground, either using the

oil level indicator in the instrument panel when

the ignition is switched on (for vehicles

equipped with an electric gauge), or using the

dipstick.

The dipstick must be pushed

completely in to prevent oil from

spilling onto the engine. Risk of fire inside

the engine compartment.

– below mark B: top up the engine oil

immediately.

138

Practical information

The oil level indication displayed on

the instrument panel when the

ignition is switched on is not valid for

30 minutes following an addition of oil.

As the cooling system is pressurised, wait at

least one hour after switching off the engine

before carrying out any work.

In order to avoid the risk of scalding if you need

to top up in an emergency, wrap a cloth around

the cap and unscrew the cap by two turns to

allow the pressure to drop.

Fluid specification

The fluid must be topped up with a pre-mixed

product.

In winter (temperatures below zero), a fluid

containing an anti-freeze agent which is

appropriate for the temperature conditions

must be used in order to protect the system's

components (pump, tank, ducts, jets).

7

Brake fluid

The level of this fluid should be close to

the "MAX" mark. If not, check the brake

pads for wear.

Once the pressure has dropped, remove the cap

and top up to the required level.

Filling with pure water is prohibited in

all circumstances (risk of freezing,

limescale, etc.).

For electric versions

To know how often the brake fluid should be

replaced, refer to the manufacturer's servicing

schedule.

Do not top up the coolant.

Clean the cap before removing it to

refill. Use only DOT4 brake fluid from a

sealed container.

Checks

Unless otherwise indicated, check these

components in accordance with the

Manufacturer's service schedule and according

to your engine.

If the level is close to or below

the "MIN" mark, it is essential to contact a

CITROËN dealer or a qualified workshop.

Engine coolant

For petrol or hybrid versions

It is normal to top up this fluid between

two services.

The check and top-up must only be done with

the engine cold.

A level of coolant that is too low risks causing

major damage to the engine; the coolant level

must be close to the "MAX" mark without ever

going above it.

If the level is close to or below the "MIN" mark,

it is essential to top it up.

Otherwise, have them checked by a CITROËN

dealer or a qualified workshop.

Only use products recommended by

CITROËN or products of equivalent

quality and specification.

In order to optimise the operation of

components as important as those in the

braking system, CITROËN selects and offers

very specific products.

Cooling of the engine when stopped

The engine cooling fan may start

after the engine has been switched off.

Take care with objects or clothing that

could be caught in the blades of the fan!

Screenwash fluid

Top up to the required level when

necessary.

When the engine is hot, the temperature of the

coolant is regulated by the fan.

139

Practical information

may be reduced. Gently dab the brakes to

dry and defrost them.

12 V battery

Air filter

The battery does not require any

Depending on the environment and the

maintenance.

use of the vehicle (e.g. dusty

atmosphere, city driving), change it twice as

often, if necessary.

Check regularly that the terminals are correctly

tightened (versions without quick-release

terminals) and that the connections are clean.

Brake disc wear

For information on checking brake disc

wear, contact a CITROËN dealer or a

qualified workshop.

Oil filter

For more information on the

precautions to take before any work

on the 12 V battery, refer to the

corresponding section.

Change the oil filter each time the

engine oil is changed.

Manual parking brake

If you notice excessive brake lever travel

or decreased effectiveness, the parking

brake must be adjusted, even between two

services.

Manual gearbox

The gearbox does not require any

maintenance (no oil change).

Versions equipped with Stop & Start

are fitted with a 12 V lead-acid battery

This system must be checked by a CITROËN

dealer or a qualified workshop.

with special technology and specifications.

Its replacement should be carried out only

by a CITROËN dealer or a qualified workshop.

Automatic gearbox

/

The gearbox does not require

any maintenance (no oil

Electric parking brake

change).

This system does not require any routine

servicing. However, in the event of a

problem, do not hesitate to have the system

checked by a CITROËN dealer or a qualified

workshop.

Passenger compartment

filter

Brake pads

Brake wear depends on the style of

Depending on the environment and the

use of the vehicle (e.g. dusty

driving, particularly in the case of

vehicles used in town, over short distances. It

may be necessary to have the condition of the

brakes checked, even between vehicle services.

Unless there is a leak in the circuit, a drop in the

brake fluid level indicates that the brake pads

are worn.

atmosphere, city driving), change it twice as

often, if necessary.

For more information on the Electric

parking brake, refer to the

corresponding section.

A clogged passenger compartment

filter can adversely affect air

conditioning system performance and

generate undesirable odours.

Wheels and tyres

After washing the vehicle, moisture, or

in wintry conditions, ice can form on

the brake discs and pads: braking efficiency

The inflation pressure of all tyres,

including the spare wheel, must be

checked on "cold" tyres.

140

Practical information

The pressures indicated on the tyre pressure

label are valid for "cold" tyres. If you have driven

for more than 10 minutes or more than 6 miles

(10 kilometres) at over 31 mph (50 km/h), add

0.3 bar (30 kPa) to the values indicated on the

label.

Winter or 4-seasons tyres can be

identified by this symbol on their

sidewalls.

►ꢀ put the automatic gearbox or drive selector

in N mode.

►ꢀ manually release the electric parking brake.

7

When the vehicle is fitted with an

automatic gearbox or a drive selector,

it is strongly recommended to stay inside

the vehicle when it is in free-wheeling mode.

Timing and accessory kits

The timing and accessory kits are used

from the time the engine is started until

it is switched off. It is normal for them to wear

over time.

Under-inflation increases energy

consumption. Non-compliant tyre

pressures cause tyres to wear prematurely

and have an adverse effect on the vehicle's

road holding - risk of accident!

A faulty timing or accessory kit can damage

the engine, rendering it unusable. Observe the

recommended replacement frequency, stated

in distance travelled or time elapsed, whichever

is reached first.

With manual or EAT6

automatic gearbox and

manual parking brake

/

Driving with worn or damaged tyres reduces

the braking and road holding performance of

the vehicle. Regularly check the condition of

the tyres (tread and sidewalls) and rims as well

as the presence of the valve caps.

When the wear indicators no longer appear set

back from the tread, the depth of the grooves

is less than 1.6 mm; replace the tyres as soon as

possible.

Using different size wheels and tyres from

those specified can affect the lifetime of

tyres, wheel rotation, ground clearance, the

speedometer reading and have an adverse

effect on road holding.

Fitting different tyres on the front and rear

axles can cause the ESC to mistime.

/

Free-wheeling

In certain situations, it is necessary to put the

vehicle into free-wheeling mode (e.g. towing, on

a rolling road, automatic car wash (Wash mode),

rail or sea transport).

To release them

►ꢀ With the vehicle stationary and engine

running, depress the brake pedal.

►ꢀ With a manual gearbox, place the gear lever

into neutral.

►ꢀ With an automatic gearbox, place the gear

selector to mode N.

►ꢀ Release the parking brake.

►ꢀ Release the brake pedal, then switch off the

engine.

The procedure varies according to the type of

gearbox and parking brake.

Never leave the vehicle unattended

with the vehicle into free-wheeling

mode.

Recommendations

Always mark the direction of rotation on the

tyres that will be stored when fitting winter or

summer tyres. Store them in a cool, dry place

and away from direct exposure to the sun's rays.

Reverting to normal operation

►ꢀ Apply the parking brake.

►ꢀ With an automatic gearbox, place the gear

selector to mode P.

To be able to move the vehicle in free-

wheeling mode, the driver absolutely must :

►ꢀ leave the engine running.

141

Practical information

and mud/salts (in wet or cold areas). These

substances can be highly corrosive.

Contact a CITROËN dealer or a qualified

workshop for advice on removing stubborn

stains requiring special products (such as tar

or insect removers).

Bodywork

Advice on care and

maintenance

High-gloss paint

Do not use abrasive products, solvents,

General recommendations

petrol or oil to clean the bodywork.

Never use an abrasive sponge to clean

stubborn stains - risk of scratching the

paintwork!

Do not apply polish in strong sunshine, or to

plastic or rubber parts.

Observe the following recommendations to

avoid damaging the vehicle.

Preferably, have paint touch-ups performed

by a CITROËN dealer or a qualified workshop.

Exterior

Interior

Never use a high-pressure jet wash in

the engine compartment - risk of

damaging the electrical components!

Do not wash the vehicle in bright sunshine

or extremely cold conditions.

When washing the vehicle, never use a

water hose or high-pressure jet to

clean the interior.

Liquids carried in cups or other open

containers can spill, presenting a risk of

damage to the instruments and controls and

the controls located on the centre console.

Be vigilant!

To clean instrument panels, touch screens

or other displays, wipe gently with a soft,

dry cloth. Do not use products (e.g. alcohol,

disinfectant) or soapy water directly on

these surfaces - risk of damage!

Use a soft cloth and soapy water or a

pH neutral product.

Gently wipe the bodywork with a clean

microfibre cloth.

Apply polish with the vehicle clean and dry.

Comply with the instructions for use stated

on the product.

When washing the vehicle in an

automatic roller-brush car wash, be

sure to lock the doors and, depending on

version, move the electronic key away.

When using a pressure washer, keep the jet

nozzle at a minimum distance of 30 cm from

the vehicle (particularly when cleaning areas

containing chipped paint, sensors or seals,

plastic parts).

Promptly clean up any stains containing

chemicals liable to damage the vehicle's

paintwork (including tree resin, bird

droppings, insect secretions, pollen and tar).

Depending on the environment, clean the

vehicle frequently to remove salty deposits

(in coastal areas), soot (in industrial areas)

Decals

(Depending on version)

Do not use a high-pressure washer to

clean the vehicle - risk of damaging or

detaching the decals!

Use a high-flow hose (temperature

between 25°C and 40°C).

Place the jet of water perpendicular to the

surface to be cleaned.

Rinse the vehicle with demineralised water.

142

Practical information

cleaning leather (e.g. solvent, detergent,

Product/Procedure to use depending

on the type of stain:

– Grease, oil and ink: clean with a pH-neutral

detergent.

– Vomit: clean with sparkling mineral water.

– Blood: spread flour over the stain and

allow to dry; remove with a slightly damp

cloth.

– Mud: allow to dry and then remove with a

slightly damp cloth.

– Cake, chocolate, ice cream: clean with

lukewarm water.

– Sugary and/or alcoholic drinks: clean with

lukewarm water, or lemon juice if the stain is

persistent.

– Hair gel, coffee, tomato sauce, vinegar:

clean with lukewarm water and lemon juice.

For solid substances, then use a soft brush or

vacuum cleaner.

Textile

7

petrol, pure alcohol).

The dashboard, door panels and seats may

contain parts made of textile material.

Do not use bleaching or colour-removal

products (e.g. perchloroethylene).

When cleaning items partly made from

leather, take care not to damage the other

materials with the specific leather product.

Maintenance

Do not use aggressive cleaning

products (e.g. alcohol, solvent or

ammonia).

Do not use steam-cleaning systems - risk of

affecting the adhesion of the fabrics!

Before cleaning greasy stains or

liquids, quickly mop up any surplus.

Before cleaning, wipe off any residues liable

to scuff the leather, using a cloth that has

been dampened with demineralised water

and thoroughly wrung out.

Clean the leather, without rubbing too

vigorously, using a soft cloth moistened with

soapy water or a pH-neutral product.

Dry with a soft, dry cloth.

Remove dust from the textile parts

regularly with a dry cloth, soft brush or

vacuum cleaner.

Rub down the textile parts once per year

with a clean, damp cloth. After leaving

overnight to dry, brush with a soft-bristled

brush.

For liquid substances, then use a damp

microfibre cloth and then dry with another

cloth.

Stain removal

Do not rub the stain or it may spread

or you may cause the substance to

penetrate the surface.

Leather

Leather is a natural product. Appropriate

regular care is essential for its durability.

It must be protected and nourished using a

specific leather product, to keep it supple and

preserve its original appearance.

Act quickly by reducing the stain from

its edges inwards.

Remove as much substance or solids as

possible using a spoon or spatula, and

remove as much liquid as possible using

absorbent paper.

Do not use maintenance products

which are not suitable for

143

Practical information for Your Citroen C3 Aircross SUV Second Generation (2024-2026)

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