Advertisement

Advertisement

2020-2025 Citroen C4 SUV Practical information User Manual

MY CAR USER MANUAL

Practical information for Your Citroen C4 SUV Third Generation (2020-2025)

Practical information  
fuels could prevent the engine from operating  
correctly. In these temperature conditions, use  
winter-type Diesel fuel and keep the fuel tank  
more than 50 % full.  
signal are repeated with increasing frequency as  
the fuel level drops towards 0.  
You must refuel as soon as possible to avoid  
running out of fuel.  
Compatibility of fuels  
Petrol fuels conforming to the EN228 standard  
containing up to 5% and 10% ethanol  
respectively.  
At temperatures below -15 °C (+5 °F) to avoid  
problems starting, it is best to park the vehicle  
under shelter (heated garage).  
For more information on Running out of fuel  
(Diesel), refer to the corresponding section.  
A small arrow by the warning lamp  
indicates which side of the vehicle the  
fuel filler flap is located on.  
Travelling abroad  
Certain fuels could damage your vehicle’s  
engine.  
In certain countries, the use of a particular  
fuel may be required (specific octane rating,  
specific trade name, etc.) to ensure correct  
operation of the engine.  
Diesel fuels conforming to the EN590, EN16734  
and EN16709 standards and containing up to  
7%, 10%, 20% and 30% fatty acid methyl ester  
respectively. The use of B20 or B30 fuels, even  
occasionally, imposes special maintenance  
conditions referred to as "Arduous conditions".  
Stop & Start  
Never refuel with the engine in STOP  
mode; you must switch off the ignition.  
For all additional information, consult a dealer.  
Refuelling  
When refuelling, at least 5 litres must be added  
in order to be registered by the fuel gauge.  
Opening the filler cap may create a noise caused  
by an inrush of air. This vacuum is normal,  
caused by the sealing of the fuel system.  
To refuel in complete safety:  
Paraffinic Diesel fuel conforming to the EN15940  
standard.  
Refuelling  
Fuel tank capacity: approximately 50 litres.  
Reserve level: approximately 6 litres.  
The use of any other type of (bio) fuel  
(vegetable or animal oils, pure or diluted,  
domestic fuel, etc.) is strictly prohibited (risk  
of damage to the engine and fuel system).  
Low fuel level  
► Always switch off the engine.  
When the low fuel level is reached, this  
warning lamp lights up on the instrument  
panel, accompanied by the display of a message  
and an audible signal. When it first comes on,  
about 6 litres of fuel remain.  
The only fuel additives authorised for use  
are those that meet the B715001 (petrol)  
or B715000 (Diesel) standards.  
Until sufficient fuel is added, this warning lamp  
appears every time the ignition is switched on,  
accompanied by the message and the audible  
signal. When driving, this message and audible  
Diesel at low temperature  
At temperatures below 0 °C (+32 °F), the  
formation of paraffins in summer-type Diesel  
152  
Practical information  
The vehicle is fitted with a catalytic converter,  
which helps to reduce the level of harmful  
emissions in the exhaust gases.  
For petrol engines, you must use unleaded  
fuel.  
Travelling abroad  
7
As Diesel fuel pump nozzles may be  
different in other countries, the presence  
of the misfuel prevention device may make  
refuelling impossible.  
The filler neck is narrower, admitting unleaded  
petrol nozzles only.  
Before travelling abroad, it is advisable to  
check with a CITROËN dealer if the vehicle is  
suitable for the distribution equipment of the  
countries visited.  
Misfuel prevention (Diesel)  
(Depending on country of sale.)  
This mechanical device prevents filling the tank  
of a Diesel vehicle with petrol.  
Located in the filler neck, the misfuel prevention  
device is visible when the filler cap is removed.  
Charging system  
(Electric)  
► With the vehicle unlocked, press the rear-  
central part of the filler flap to open it.  
► Take care to select the pump that delivers the  
correct fuel type for your vehicle's engine (see a  
reminder label on the inside of the filler flap).  
► Turn the filler cap to the left, remove it and  
place it on its support (on the filler flap).  
► Insert the filler nozzle and push it in as far as  
possible before starting to refuel (to minimise the  
risk of splashing).  
Operation  
400 V electrical system  
The electric drive system, which operates at a  
voltage of approximately 400 V, is identified by  
orange cables and its components are marked  
with this symbol:  
Do not continue after the nozzle’s third cut-  
out. Doing so may cause malfunctions.  
► Put the filler cap back in place and turn it to  
the right.  
When a petrol filler nozzle is introduced into the  
fuel filler neck of a Diesel vehicle, it comes into  
contact with the flap. The system remains closed  
and prevents filling.  
► Close the fuel filler flap.  
An electric vehicle’s power train can  
become hot during use and after  
switching off the ignition.  
Comply with the warning messages shown  
on the labels, particularly inside the charging  
flap.  
Do not persist but introduce a Diesel type  
filler nozzle.  
If you have put in the wrong fuel for the  
vehicle, you must have the fuel tank  
drained and filled with the correct fuel before  
starting the engine.  
The use of a fuel jerrycan to fill the tank  
remains possible.  
153  
Practical information  
High voltage system voltage is  
Damage to the vehicle or the traction battery  
could result in the leakage of toxic gases or  
fluids either immediately or later. CITROËN  
recommends that you:  
– Always inform the fire and emergency  
services in the event of an incident, warning  
that the vehicle is equipped with a traction  
battery.  
– Never touch the liquids leaking from the  
traction battery.  
– Do not inhale the gases emitted by the  
traction battery which are toxic.  
In the event of an accident or impact  
to the vehicle’s underbody  
In these situations, the electrical circuit or the  
traction battery can be seriously damaged.  
Stop as soon as it is safe to do so and switch  
off the ignition.  
dangerous and can cause burns or other  
injuries or even fatal electric shock.  
Since damage to high voltage components is  
not visible, CITROËN recommends that you:  
– Never touch the components, damaged  
or not, and never let your jewelry or other  
metallic objects come into contact with these  
components.  
– Never work on the orange high voltage  
cables or on any other high voltage  
component marked with the Electric risk label.  
Any intervention on the high voltage system  
must be carried out by qualified persons in  
workshops qualified and approved to carry  
out this type of work.  
Contact a CITROËN dealer or a qualified  
workshop.  
When washing  
Before washing the vehicle, always  
check that the charging flap is closed  
correctly.  
Never wash the vehicle while the battery is  
on charge.  
– Move away from the vehicle in the event of  
incident or accident, the gases emitted being  
flammable and could cause a fire.  
– Never damage, modify or remove the  
orange high voltage cables or disconnect  
them from the high voltage network.  
– Never open, modify or remove the cover of  
the traction battery.  
– Never work with cutting and forming  
tools or heat sources near high voltage  
components and cables.  
High-pressure washing  
To avoid damaging the electrical  
components, it is expressly prohibited to  
use high-pressure washing in the engine  
compartment or under the body.  
Do not use a pressure greater than 80 bar  
when washing the bodywork.  
In case of low level of fluid in the cooling  
tank, the refilling shall only be performed in a  
qualified and trained workshop to verify that  
the leakage is not in the traction battery.  
Any intervention on the high voltage system  
must be carried out by qualified persons in  
workshops qualified and approved to carry  
out this type of work.  
Never allow water or dust to enter the  
connector or charging nozzle - risk of  
electrocution or fire!  
Never connect / disconnect the charging  
nozzle or cable with wet hands - risk of  
electrocution!  
This label is intended solely for use by  
firefighters and maintenance services in  
the event of any work on the vehicle.  
No other person must touch the device shown  
on this label.  
154  
Practical information  
– Avoid charging the vehicle at negative  
temperatures (except if the vehicle ran more  
than 20 minutes) or above +30°C.  
– Do not use the vehicle's traction battery as  
a generator of energy.  
Traction battery  
Charging connectors and  
indicator lamps  
7
This battery stores the energy that powers  
the electric motor and the thermal comfort  
equipment in the passenger compartment. It is  
discharged during use, and must therefore be  
regularly recharged. There is no need to wait  
for the traction battery to fall to its reserve level  
before recharging.  
– Do not use a generator to recharge your  
vehicle's traction battery.  
In the event of damage to the traction  
battery  
It is strictly prohibited to work on the vehicle  
yourself.  
The range of the battery may vary according  
to the type of driving, the route, the use of  
thermal comfort equipment and the ageing of its  
components.  
Do not touch liquids coming from the battery,  
and in the event of skin contact with these  
products, wash abundantly with water and  
contact a doctor as soon as possible.  
Contact a CITROËN dealer or a qualified  
workshop to have the system checked.  
The lifespan of the traction battery  
depends on multiple factors, such as  
climatic conditions, distance travelled and  
how often it has been fast-charged.  
1. Charging connectors  
2. Deferred charging activation button  
3. Nozzle locking indicator lamp  
Fixed red: nozzle positioned correctly and  
locked in the connector.  
To preserve the mileage of your vehicle  
and the durability of your traction battery,  
CITROËN recommends that you:  
Disposal of the traction battery  
The traction battery is designed for the life of the  
vehicle if the recommendations of CITROËN are  
followed.  
If it becomes necessary to replace the battery,  
contact the CITROËN dealer for instructions on  
its disposal. Improper disposal carries the risk of  
severe burns, electric shock, and damage to the  
environment.  
In accordance with regulations, CITROËN  
ensures a second life or recycling of this  
component in collaboration with qualified  
operators.  
Flashing red: nozzle incorrectly positioned or  
locking not possible.  
4. Charging indicator lamp  
– Do not fully charge the battery of your  
electric vehicle daily (charge the traction  
battery below 80% as often as possible).  
– Do not completely discharge the battery.  
– Do not store the vehicle for a long period  
of non-use (more than 12 hours) when the  
traction battery has a low or high charge level.  
Prefer a charge level between 20 and 40%.  
– Limit the use of fast charging.  
– Do not expose the vehicle to temperatures  
below -30°C and above +60°C for more than  
24 hours.  
155  
Practical information  
Identification labels on charging  
sockets/connectors  
Identification labels are affixed to the vehicle,  
charging cable and charger to inform the user  
about which device needs to be used.  
State of charging  
indicator lamp  
Meaning  
State of charging  
indicator lamp  
Meaning  
Fixed white  
Welcome lighting on  
opening the flap and  
disconnecting the  
charging cable.  
Fixed red  
Malfunction.  
In case of impact, even light, against the  
charging flap, do not use it.  
Do not dismantle or modify the charging  
connector - risk of electrocution and/or fire!  
Contact a CITROËN dealer or a qualified  
workshop.  
Fixed blue  
Deferred charging.  
Charging.  
Flashing green  
Fixed green  
Charging complete.  
The charging  
indicator lamp goes  
off after about 2  
minutes as the  
vehicle's functions go  
into standby.  
The indicator lamp  
comes on again  
when the vehicle is  
unlocked with the  
Keyless Entry and  
Start system or when  
a door is opened  
to indicate that  
Charging cables, sockets  
and chargers  
The charging cable supplied with the vehicle  
(depending on version) is compatible with the  
electrical systems in the country of sale. When  
travelling abroad, check the compatibility of local  
electrical systems with the charging cable.  
A full range of charging cables is available from  
your dealer.  
The meaning of each identification label is as  
follows:  
Contact a CITROËN dealer or a qualified  
workshop for more information and to obtain  
suitable charging cables.  
the battery is fully  
charged.  
Identification label  
Location  
Charging connector (vehicle side)  
Configuration  
Power type/Voltage range  
TYPE 2  
AC  
< 480 Vrms  
C
156  
Practical information  
Identification label  
Location  
Configuration  
Power type/Voltage range  
7
Charging socket (charger side)  
TYPE 2  
AC  
< 480 Vrms  
C
Charging connector (vehicle side)  
COMBO 2 (FF)  
DC  
K
50 V – 500 V  
Specific domestic charging cable - mode  
Control unit (mode 2)  
Standard charging, mode 2  
2 (AC)  
Domestic socket  
(standard charging - alternating current (AC))  
Mode 2 with a standard socket: 8 A maximum  
charging current.  
Identification label C on the charging  
connector (vehicle side).  
POWER  
Specific domestic charging cable  
(mode 2)  
Green: electrical connection established;  
charging can begin.  
Mode 2 with a Green'Up socket: 16 A  
maximum charging current.  
To have this type of socket installed, call a  
professional installer.  
You must not damage the cable.  
In the event of damage, do not use it and  
contact a CITROËN dealer or a qualified  
workshop to replace it.  
CHARGE  
Flashing green: charging in progress or  
temperature pre-conditioning activated.  
Fixed green: charging complete.  
FAULT  
Red: fault; charging not permitted or must  
be stopped immediately. Check that everything  
157  
Practical information  
is connected correctly and that the electrical  
system is not faulty.  
2. Always use a correctly earthed power  
socket, protected by a 30 mA residual  
current device.  
3. Always use an electrical socket protected  
by a circuit-breaker appropriate for the  
electrical circuit’s current rating.  
4. The weight of the control unit must not be  
borne by the electrical socket, plug and  
cables.  
11. This charging cable includes components  
liable to cause electrical arcing or sparks.  
Do not expose to flammable vapours.  
12. Only use this charging cable with CITROËN  
vehicles.  
13. Never plug the cable into the wall socket (or  
unplug it) with wet hands.  
14. Do not force the connector if it is locked into  
the vehicle.  
If the indicator lamp does not go off, contact a  
CITROËN dealer or a qualified workshop.  
Upon plugging the charging cable into a  
domestic socket, all of the indicator lamps come  
on briefly.  
If no indicator lamps come on, check the  
domestic socket's circuit-breaker:  
– If the circuit-breaker has tripped, contact a  
professional to check that the electrical system  
is compatible and/or carry out any necessary  
repairs.  
– If the circuit-breaker has not tripped, stop  
using the charging cable and contact a  
CITROËN dealer or a qualified workshop.  
5. Never use this charging cable if it is  
defective or in any way damaged.  
6. Never attempt to repair or open this  
charging cable. It contains no repairable  
parts - replace the charging cable if it is  
damaged.  
7. Never immerse this charging cable in water.  
8. Never use this charging cable with an  
extension cable, a multi-plug socket, a  
conversion adaptor or on a damaged  
electrical socket.  
Control unit label - State of indicator  
lamps  
State of the  
indicator lamp  
Off  
On  
Control unit label - Recommendations  
Refer to the handbook before use.  
9. Do not unplug the plug from the wall as a  
means of stopping charging.  
Flashing  
10. Immediately stop charging, by locking and  
then unlocking the vehicle using the remote  
control key, if the charging cable or wall  
socket feel burning hot to the touch.  
1. Incorrect use of this charging cable may  
result in fire, property damage and serious  
injury or death by electrocution!  
POWER  
CHARGE  
FAULT  
Symbol  
Description  
Not connected to the power supply or power is not  
available from the infrastructure.  
158  
Practical information  
POWER  
(green)  
(green)  
(green)  
CHARGE  
FAULT  
Symbol  
Description  
7
The control unit is currently performing a self-test.  
(green)  
(red)  
Connected only to the infrastructure or to the  
infrastructure and to the Electric Vehicle (EV) but  
no charging in progress.  
Connected to the power supply and to the Electric  
Vehicle (EV).  
The EV is on charge or in a temperature pre-  
conditioning sequence.  
(green)  
(green)  
Connected to the power supply and to the Electric  
Vehicle (EV).  
The EV is waiting for charging or the charging of  
the EV is completed.  
(green)  
Control unit malfunction. No charging allowed.  
If an error indicator reappears after a manual reset,  
the control unit must be checked by a CITROËN  
dealer before the next charge.  
(red)  
(red)  
The control unit is in diagnostic mode.  
(green)  
(green)  
Manual reset procedure  
The control unit can be reset by simultaneously disconnecting the charging connector and the wall socket.  
Then, reconnect the wall socket first. For more information, refer to the handbook.  
159  
Practical information  
Accelerated charging, mode 3  
Superfast charging, mode 4  
Charging cable, mode 3 (AC)  
Accelerated charging unit (depending on  
version)  
Fast public charger  
(superfast charging - direct current (DC))  
(accelerated charging - single-phase or three-  
phase alternating current (AC))  
In mode 3 with an accelerated charging unit:  
32 A maximum charging current.  
Charging cable, mode 4 (DC)  
(integrated into the fast public charger)  
Identification labels C on the charging  
connector (vehicle side) and on the socket  
(charger side).  
In mode 3 with an accelerated charging unit  
(Wallbox): 32 A maximum charging current.  
Accelerated charging unit  
Do not disassemble or modify the  
charging unit - Risk of electrocution and/or  
fire!  
Identification label K on the charging  
connector (vehicle side).  
Only use fast public chargers where the cable  
length does not exceed 30 metres.  
Refer to the charging unit manufacturer's user  
manual for the operating instructions.  
Charging the traction  
battery (Electric)  
To recharge, connect the vehicle to a domestic  
electricity supply (domestic or accelerated  
charging) or to a fast public charger (superfast  
charging).  
160  
Practical information  
Connect a 12 V battery charger to the (+)  
and (-) terminals of the accessory battery  
about every 3 months in order to recharge the  
accessory battery and maintain an operating  
voltage.  
For a full charge, follow the desired charging  
procedure without pausing it, until it ends  
automatically. Charging can be either immediate  
or deferred (except fast public charger, mode 4).  
You can stop domestic or accelerated charging  
at any time by unlocking the vehicle and  
removing the nozzle. For superfast charging,  
refer to the fast public charger.  
vehicle breaking down and can lead to  
accidents or serious injuries. ALWAYS make  
sure the traction battery has a sufficient  
charge level.  
7
Low load / Parking  
If the outside temperature is negative,  
it is recommended not to park your vehicle  
outside for several hours at a low load (less  
than 20%).  
Precautions  
Our electric vehicles have been developed in  
accordance with the recommendations on the  
maximum limits for electromagnetic fields, as  
issued by the International Commission on Non-  
Ionizing Radiation Protection (ICNIRP - 1998  
Guidelines).  
For more information on the charging displays  
on the Instrument panel and the Touch screen,  
refer to the corresponding section.  
Vehicle in storage for more than  
1 month  
It is also possible to monitor the charging  
progress using the MyCitroën App  
application.  
For more information on Remotely  
operable additional functions, refer to the  
corresponding section.  
In the event of a long period of non-use of  
the vehicle (beyond 4 weeks) without the  
possibility of charging when restarting, the  
self-discharge may make it impossible to  
restart if the traction battery charge level  
is a low or very low, especially at negative  
ambient temperatures. ALWAYS make sure  
that the traction battery has a charge between  
20% and 40% if you do not plan to use your  
vehicle for several weeks.  
Do not connect the charging cable.  
Always park the vehicle in a place with  
temperatures between -10°C and 30°C  
(parking in a place with extreme temperatures  
can damage the traction battery).  
Wearers of pacemakers or equivalent  
devices  
Ask your doctor about what precautions  
you should take, or ask the manufacturer  
of your implanted electro-medical device about  
whether its operation is guaranteed in an  
environment which complies with the ICNIRP  
recommendations.  
As a safety measure, the engine will not  
start if the charging cable is plugged into  
the connector on the vehicle. A warning is  
displayed on the instrument panel.  
If in doubt  
Domestic or accelerated charging: do  
not remain inside or near the vehicle, or near  
the charging cable or charging unit, even for  
a short time.  
Superfast charging: do not use the system  
yourself and avoid approaching public fast  
charging points. Leave the area and ask a  
third party to recharge the vehicle.  
Cooling the traction battery  
The cooling fan in the engine  
compartment comes on during charging to  
cool the on-board charger and the traction  
battery.  
Disconnect the cable from the (+) terminal  
of the accessory battery in the engine  
compartment.  
Low load / Driving  
Driving when the charge level of the  
traction battery is too low can lead to the  
161  
Practical information  
For domestic or accelerated charging  
Do not leave the cable connected to the  
domestic power socket - risk of short-circuit  
or electrocution in the event of contact with or  
immersion in water!  
Domestic charging, mode 2  
Before charging  
Depending on the context:  
► Have a professional check that the  
electrical system to be used complies with  
applicable standards and is compatible with  
the vehicle.  
► Have a professional electrician install  
a dedicated domestic power socket or  
accelerated charging unit (Wallbox)  
compatible with the vehicle.  
You should preferably use the charging cable  
available as an accessory.  
For more information, contact a CITROËN  
dealer or a qualified workshop.  
For superfast charging  
Before charging  
Check that the fast public charging  
station and its charging cable are compatible  
with the vehicle.  
If the exterior temperature is below:  
– 0°C, charging times may be extended.  
– -20°C, charging is still possible, but  
charging times may be extended even further  
(the battery has to be heated first).  
► Connect the charging cable from the control  
unit to the domestic socket.  
When the connection is made, all of the indicator  
lamps on the control unit light up, then only the  
POWER indicator lamp remains on in green.  
► Remove the protective cover from the  
charging nozzle.  
► Insert the nozzle into the charging connector.  
The start of charging is confirmed by the flashing  
green CHARGE indicator lamps in the flap, then  
those on the control unit.  
If this is not the case, charging has not  
started; restart the procedure, ensuring that all  
connections are properly established.  
The red indicator lamp in the flap comes on to  
indicate that the nozzle is locked.  
During charging  
After charging  
Check that the charging flap is closed.  
While charging is in progress, unlocking  
the vehicle will cause the charging to stop.  
If no action is taken on one of the openings  
(door or boot) or on the charging nozzle, the  
vehicle will lock again after 30 seconds and  
charging will resume automatically.  
Never work under the bonnet:  
– Some areas remain very hot, even an hour  
after charging ends - risk of burns!  
– The fan may start at any time - risk of cuts  
or strangulation!  
Connection  
► Before charging, check that the drive selector  
is in mode P, otherwise charging is not possible.  
► Open the charging flap by pressing the  
push-button, and check that there are no foreign  
bodies on the charging connector.  
After charging  
Check that the charging flap is closed.  
When charging is complete and while the  
charging cable is still connected, opening  
162  
Practical information  
► In the Energy touch screen  
application, select the Charging tab.  
► Set the charging start time.  
► Press OK.  
the driver's door will display the charge level  
on the instrument panel for about 20 seconds.  
► Follow the instructions for use of the fast  
public charger and connect the cable from the  
fast public charger to the vehicle's connector.  
The start of charging is confirmed by the flashing  
green charging indicator lamp in the flap.  
If this is not the case, charging has not started;  
restart the procedure, ensuring that the  
connection is properly established.  
7
Accelerated charging, mode 3  
Activation  
Deferred charging is only possible with  
modes 2 and 3.  
The red indicator lamp in the flap comes on to  
indicate that the nozzle is locked.  
► After programming the deferred charging,  
connect your vehicle to the desired charging  
equipment.  
Deferred charging  
The deferred charging start time is set to  
midnight by default.  
► Follow the accelerated charging unit  
(Wallbox) user instructions.  
► Remove the protective cover from the  
charging nozzle.  
Depending on equipment, this time can be  
changed.  
► Insert the nozzle into the charging connector.  
The start of charging is confirmed when the  
charging indicator lamp in the flap flashes green.  
If this is not the case, charging has not started;  
restart the procedure, ensuring that the  
connection has been properly established.  
The red indicator lamp in the flap comes on to  
indicate that the nozzle is locked.  
Settings  
► Lock the vehicle.  
On a smartphone or tablet  
► Press this button in the flap within one  
minute to activate the system (confirmed by the  
charging indicator lamp coming on in blue).  
You can programme the deferred  
charging function at any time via the  
MyCitroën App application.  
For more information on Remotely operable  
additional functions, refer to the corresponding  
section.  
Disconnection  
Superfast charging, mode 4  
In the vehicle, with MyCitroën Play or  
MyCitroën Drive  
► In the Energy touch screen menu,  
select the Charge page.  
Before disconnecting the nozzle from the  
charging connector:  
► Set the charging start time.  
► Press OK.  
► If the vehicle is unlocked, lock it and then  
unlock it.  
The setting is saved in the system.  
In the vehicle, with MyCitroën Drive Plus  
► Depending on version, remove the protective  
cover from the lower part of the connector.  
163  
Practical information  
► If the vehicle is locked, unlock it.  
The red indicator lamp in the flap goes out to  
confirm that the charging nozzle is unlocked.  
► Within 30 seconds, remove the charging  
nozzle.  
Superfast charging, mode 4  
recommend having them fitted by a CITROËN  
dealer or a qualified workshop.  
If not fitted by a CITROËN dealer, they must  
still be fitted in accordance with the vehicle  
manufacturer's instructions.  
Certain driving or manoeuvring aid functions  
are automatically deactivated while an  
approved towing system is in use.  
The end of charging is indicated by the charger  
and by the fixed lighting of the green indicator  
lamp in the flap.  
► You can also pause charging by  
pressing this button in the flap (in mode 4  
only).  
► Hang up the nozzle on the charger.  
► Depending on version, replace the protective  
cover on the lower section and close the  
charging flap.  
The charging indicator lamp comes on in white.  
With selective door unlocking activated,  
press the unlocking button twice to  
disconnect the charging nozzle.  
Comply with the maximum authorised  
towable weight, as indicated on your  
vehicle's registration certificate, on the  
manufacturer's label and in the Technical  
data section of this guide.  
When charging is complete, the green  
charging indicator lamp in the flap goes  
out after about 2 minutes.  
When the charging nozzle is  
disconnected, a message on the  
instrument panel indicates that charging is  
complete, even if the charging nozzle was  
disconnected before full charging was  
completed.  
Domestic charging, mode 2  
If using accessories attached to the  
towing device (e.g. bicycle carriers, tow  
boxes):  
– Comply with the maximum authorised nose  
weight.  
– Do not transport more than 4 conventional  
bicycles or 2 electric bicycles.  
When loading bicycles onto a bicycle carrier  
on a towball, be sure to place the heaviest  
bicycles as close as possible to the vehicle.  
The end of charging is confirmed when the green  
CHARGE indicator lamp on the control unit and  
the green charging indicator lamp in the flap  
come on fixed.  
► Replace the protective cover on the charging  
nozzle and close the charging flap.  
Towing device  
Load distribution  
► Disconnect the control unit end of the  
charging cable from the domestic socket.  
► Distribute the load in the trailer so that the  
heaviest items are as close as possible to the  
axle, and the nose weight approaches the  
maximum permitted without exceeding it.  
Air density decreases with altitude, thus reducing  
engine performance. The maximum towable load  
must be reduced by 10% per 1,000 metres of  
altitude.  
Accelerated charging, mode 3  
The end of charging is indicated by the charging  
control unit and by the fixed lighting of the green  
indicator lamp in the flap.  
► Hang up the nozzle on the charging unit and  
close the charging flap.  
Observe the legislation in force in the  
country where you are driving.  
Electric motor  
An electric vehicle cannot under any  
circumstances be fitted with a towing device.  
Use genuine towing devices and wiring  
harnesses approved by CITROËN. We  
164  
Practical information  
It is therefore not possible to tow a trailer or  
caravan.  
Before each use  
Verify that the towball is correctly fitted,  
checking the follow points:  
– The green mark on the wheel is in line with  
the green mark on the towball.  
– The wheel is in contact with the towball  
(position A).  
– The security key lock is closed and the  
key removed; the wheel can no longer be  
operated.  
– The towball must not be able to move in  
its carrier; test by attempting to shake it with  
your hand.  
If the towball is not locked, the trailer can  
become detached - risk of an accident!  
7
Towing device with quickly  
detachable towball  
Presentation  
No tools are required to install or remove this  
genuine towing device.  
A. Locked position (the green marks are  
opposite each other); the wheel is in contact  
with the towball (no gap).  
B. Unlocked position (red mark opposite  
the green mark); the wheel is no longer  
in contact with the towball (gap of around  
5 mm).  
During use  
Never release the locking system with a  
trailer or load carrier on the towball.  
Never exceed the maximum authorised  
weight for the vehicle - the Gross Train  
Weight or GTW.  
Affix the enclosed label in a clearly visible  
location, close to the carrier or in the  
boot.  
Always comply with the maximum authorised  
load on the towing device: if it is exceeded,  
this device may become detached from the  
vehicle - risk of an accident!  
Before driving, check the headlamp height  
adjustment and check that the lamps on the  
trailer operate correctly.  
For more information on Headlamp height  
adjustment, refer to the corresponding  
section.  
1. Carrier  
2. Protective plug  
Trailers with LED lamps are not  
compatible with the wiring harness of this  
device.  
3. Connection socket  
4. Safety eye  
5. Detachable towball  
6. Locking/unlocking wheel  
7. Security key lock  
8. Label to note the key references  
To ensure complete safety while driving  
with a Towing device, refer to the  
corresponding section.  
165  
Practical information  
After use  
When travelling without a trailer or  
load carrier, remove the towball and fit the  
protective plug into the carrier, to provide  
clear visibility of the number plate and/or its  
lighting.  
Fitting the towball  
► The wheel 6 rotates a quarter turn anti-  
clockwise; take care to keep your hands clear!  
► Remove the protective cover from the  
towball.  
► Attach the trailer to the towball.  
► Attach the cable on the trailer to the safety  
eye 4 on the carrier.  
► Lower the connection socket 3 to put it in  
position.  
► Insert the trailer plug and rotate it by a  
quarter turn to connect it to the connection  
socket 3 on the carrier.  
► Below the rear bumper, remove the protective  
plug 2 from the carrier 1.  
► Insert the end of the towball 5 into the carrier  
1 and push it upwards; it will lock into position  
automatically.  
Removing the towball  
► Grasp the trailer's plug, perform a quarter  
turn and pull to disconnect it from the connection  
socket 3 on the carrier.  
► Check that the mechanism has correctly  
locked into place (position A).  
► Lift the connection socket 3 to the right to  
stow it away.  
► Detach the trailer's safety cable from the  
safety eye 4 on the carrier.  
► Close the lock 7 using the key.  
► Remove the key. The key cannot be removed  
while the lock is open.  
► Clip the cap onto the lock.  
► Unhitch the trailer from the towball.  
► Replace the protective cover over the towball.  
166  
Practical information  
► Remove the cap from the lock and press it  
onto the head of the key.  
► Release the wheel; it automatically locks in  
the unlocked position (position B).  
Roof bars  
7
As a safety measure and to avoid  
damaging the roof, it is essential to use  
transverse roof bars approved for your  
vehicle.  
Observe the instructions on fitting and use  
contained in the guide supplied with the roof  
bars.  
Maximum load distributed over the  
transverse roof bars, for a loading height  
not exceeding 40 cm (except bicycle carrier):  
80 kg.  
As this value may change, please verify the  
maximum load quoted in the guide supplied  
with the roof bars.  
► Insert the key into the lock 7.  
► Open the lock using the key.  
► Replace the protective plug 2 into the  
carrier 1.  
► Stow the towball in its bag to protect it from  
knocks and dirt.  
If the height exceeds 40 cm, adapt the speed  
of the vehicle to the profile of the road to  
avoid damaging the roof bars and the fixings  
on the vehicle.  
Maintenance  
Correct operation is only possible if the towball  
and its carrier are kept clean.  
Before cleaning the vehicle with a high-pressure  
jet wash, the towball must be removed and the  
protective plug fitted to the carrier.  
Be sure to refer to national legislation in order  
to comply with the regulations for transporting  
objects that are longer than the vehicle.  
Work on the towing device  
Contact a CITROËN dealer or a qualified  
workshop.  
Recommendations  
► Hold the towball 5 firmly in one hand; using  
the other hand, pull and turn the wheel 6 fully in  
a clockwise direction until it stops; do not release  
the wheel.  
Distribute the load uniformly, taking care  
to avoid overloading one of the sides.  
Arrange the heaviest part of the load as close  
as possible to the roof.  
► Extract the towball from the base of its  
carrier 1.  
Secure the load firmly.  
167  
Practical information  
Drive gently: the vehicle will be more  
susceptible to the effects of side winds and its  
stability may be affected.  
Regularly check the security and tight  
fastening of the roof bars, at least before each  
trip.  
The roof bar fixings have a stud which must be  
inserted into the opening of each anchorage  
point.  
Installation tips  
► To fit the snow chains during a journey, stop  
the vehicle on a flat surface at the side of the  
road.  
► Apply the parking brake and position any  
wheel chocks under the wheels to prevent  
movement of the vehicle.  
► Fit the snow chains following the instructions  
provided by the manufacturer.  
Snow chains  
In wintry conditions, snow chains improve  
traction as well as the behaviour of the vehicle  
when braking.  
Remove the roof bars once they are no longer  
needed.  
Sunroof  
Snow chains must be fitted only to the  
front wheels. They must never be fitted to  
"space-saver" type spare wheels.  
► Move off gently and drive for a few moments,  
without exceeding 31 mph (50 km/h).  
► Stop the vehicle and check that the snow  
chains are correctly tightened.  
Check that the load does not pass below  
the roof bars so that it does not impede the  
movements of the sunroof - risk of major  
damage!  
Observe the legislation in force in your  
country relating to the use of snow  
chains and maximum authorised speeds.  
It is strongly recommended that you  
practise fitting the snow chains on a level  
and dry surface before setting off.  
Direct fitting on roof  
Use only chains designed to be fitted to the type  
of wheel fitted to the vehicle:  
Avoid driving with snow chains on roads  
that have been cleared of snow to avoid  
damaging the vehicle's tyres and the road  
surface. If the vehicle is fitted with alloy  
wheels, check that no part of the chain or its  
fixings is in contact with the wheel rim.  
Original tyre size  
Chain type  
215/65 R16  
Polaire XP9 120  
(9 mm)  
215/60 R17  
Polaire XP9 120  
(9 mm)  
195/60 R18  
Polaire PSS 112  
(10 mm)  
Energy economy mode  
This system manages the duration of use of  
certain functions, in order to conserve a sufficient  
level of charge in the battery with the ignition off.  
After switching off the engine and for a maximum  
cumulative period of around 30 minutes, you can  
For more information on snow chains, contact a  
dealer or a qualified workshop.  
The transverse bars must only be fixed at the  
four anchorage points located on the roof frame.  
These points are concealed by the vehicle doors  
when the doors are closed.  
168  
Practical information  
Before carrying out any work under the  
bonnet, you must switch off the ignition, check  
that the READY indicator lamp is off on the  
instrument panel and disconnect the nozzle  
from the charging connector if it is connected.  
continue to use functions such as the audio and  
telematics system, dipped beam headlamps or  
courtesy lamps.  
Load reduction mode  
7
This system manages the use of certain  
functions according to the level of charge  
remaining in the battery.  
Selecting the mode  
A confirmation message is displayed when  
energy economy mode is entered, and the active  
functions are placed on standby.  
When the vehicle is being driven, the load  
reduction function temporarily deactivates certain  
functions, such as the air conditioning and the  
heated rear screen.  
If a telephone call is in progress at the  
time, it will be maintained for around 10  
minutes via the audio system’s hands-free  
system.  
The deactivated functions are reactivated  
automatically as soon as conditions permit.  
The location of the interior bonnet  
release lever prevents the bonnet being  
opened when the left-hand front door is  
closed.  
Bonnet  
Stop & Start  
Exiting the mode  
These functions are automatically reactivated the  
next time the vehicle is used.  
Before doing anything under the bonnet,  
you must switch off the ignition to avoid any  
risk of the engine restarting automatically.  
Take care with objects or clothing that could  
be caught in the blades of the cooling fan  
or in certain moving components - risk of  
strangulation and serious injury!  
When the engine is hot, handle the  
exterior safety catch and the bonnet stay  
with care (risk of burns), using the protected  
area.  
When the bonnet is open, take care not to  
damage the safety catch.  
To restore the use of these functions  
immediately, start the engine and let it run:  
– For less than 10 minutes, to use the  
equipment for approximately 5 minutes.  
– For more than 10 minutes, to use the  
equipment for approximately 30 minutes.  
Let the engine run for the specified duration to  
ensure that the battery charge is sufficient.  
To recharge the battery, avoid repeatedly or  
continuously restarting the engine.  
Do not open the bonnet under very windy  
conditions.  
Cooling of the engine when stopped  
The engine cooling fan may start after  
the engine has been switched off.  
Take care with objects or clothing that  
could be caught in the blades of the fan!  
Electric motor  
A flat battery prevents the engine from  
starting.  
For more information on the 12 V battery/  
Accessories battery/, refer to the  
corresponding section.  
Take care with objects or clothing that  
could be caught in the blades of the cooling  
fan or in certain moving components - risk of  
strangulation and serious injury!  
169  
Practical information  
► Clip the stay in its housing.  
► Lower the bonnet and release it near the end  
of its travel.  
Diesel engine  
Opening  
► Open the left-hand front door.  
► Pull on the bonnet to check that it is locked  
correctly.  
Because of the presence of electrical  
equipment under the bonnet, it is strongly  
recommended that exposure to water (rain,  
washing, etc.) be limited.  
1. Screenwash fluid reservoir  
2. Engine coolant reservoir  
3. Brake fluid reservoir  
4. Battery/Fuses  
5. Fusebox  
6. Air filter  
Engine compartment  
The engine shown here is an example for  
illustrative purposes only.  
The locations of the following elements may  
vary:  
► Pull the interior release lever, located at the  
bottom of the door frame, towards you.  
7. Engine oil filler cap  
8. Engine oil dipstick  
– Air filter.  
– Engine oil dipstick.  
– Engine oil filler cap.  
Diesel fuel system  
This system is under very high pressure.  
All work must be carried out only by a  
CITROËN dealer or a qualified workshop  
Petrol engine  
► Lift the exterior safety catch and raise the  
bonnet.  
► Unclip the stay from its housing and place it  
in the support slot to hold the bonnet open.  
Closing  
► Hold the bonnet and pull out the stay from the  
support slot.  
170  
Practical information  
Electric motor  
The fluids must comply with the  
Manufacturer's requirements and with  
the vehicle's engine.  
It is normal to top up the oil level between two  
services (or oil changes). It is recommended  
that you check the level, and top up if necessary,  
every 3,000 miles (5,000 km).  
7
Take care when working under the  
bonnet, as certain areas of the engine  
may be extremely hot (risk of burns) and the  
cooling fan could start at any time (even with  
the ignition off).  
In order to maintain the reliability of the  
engine and emissions control system,  
never use additives in the engine oil.  
Checking using the dipstick  
1. Screenwash fluid reservoir  
2. Engine coolant reservoir (level only)  
3. Brake fluid reservoir  
4. Battery/Fuses  
5. Fusebox  
6. 400 V electrical circuit  
7. Emergency circuit-breaker for emergency  
services and maintenance technicians  
For the location of the dipstick, please refer  
to the illustration of the corresponding engine  
compartment.  
► Grasp the dipstick by its coloured grip and  
pull it out completely.  
Used products  
Avoid prolonged contact of used oil or  
fluids with the skin.  
Most of these fluids are harmful to health and  
very corrosive.  
► Wipe the end of the dipstick using a clean,  
lint-free cloth.  
Do not discard used oil or fluids into  
sewers or onto the ground.  
Empty used oil into the containers reserved  
for this purpose at a CITROËN dealer or a  
qualified workshop.  
For more information on the Charging system  
(Electric), refer to the corresponding section.  
Checking levels  
Check all of the following levels regularly in  
accordance with the Manufacturer's service  
schedule. Top them up if required, unless  
otherwise indicated.  
If a level drops significantly, have the  
corresponding system checked by a CITROËN  
dealer or a qualified workshop.  
► Reinsert the dipstick and push fully down,  
then pull it out again to visually check the oil  
level: the correct level is between marks A (max)  
and B (min).  
Do not start the engine if the level is:  
– above mark A: contact a CITROËN dealer or a  
qualified workshop.  
Engine oil  
The level is checked, with the engine  
having been switched off for at least 30  
minutes and on level ground, either using the oil  
level indicator in the instrument panel when the  
ignition is switched on (for vehicles equipped  
with an electric gauge), or using the dipstick.  
– below mark B: top up the engine oil  
immediately.  
171  
Practical information  
Oil grade  
Before topping up or changing the  
engine oil, check that the oil is suitable  
for your engine and complies with the  
recommendations in the service schedule  
supplied with the vehicle (or available from  
your CITROËN dealer or qualified workshop).  
Use of non-recommended oil may invalidate  
your warranty in the event of engine failure.  
To know how often the brake fluid should be  
replaced, refer to the manufacturer's servicing  
schedule.  
(Electric)  
Do not top up the coolant.  
Clean the cap before removing it to refill.  
Use only DOT4 brake fluid from a sealed  
container.  
Engine coolant  
If the level is close to or below  
(Petrol or Diesel)  
the "MIN" mark, it is essential to contact a  
CITROËN dealer or a qualified workshop.  
Topping up the engine oil level  
It is normal to top up this fluid between  
two services.  
For the location of the engine oil filler cap, please  
refer to the corresponding engine compartment  
illustration.  
► Add oil in small quantities, avoiding any spills  
on engine components (risk of fire).  
► Wait a few minutes before checking the level  
again using the dipstick.  
The check and top-up must only be done with  
the engine cold.  
A level of coolant that is too low risks causing  
major damage to the engine; the coolant level  
must be close to the "MAX" mark without ever  
going above it.  
If the level is close to or below the "MIN" mark, it  
is essential to top it up.  
When the engine is hot, the temperature of the  
coolant is regulated by the fan.  
As the cooling system is pressurised, wait at  
least one hour after switching off the engine  
before carrying out any work.  
In order to avoid the risk of scalding if you need  
to top up in an emergency, wrap a cloth around  
the cap and unscrew the cap by two turns to  
allow the pressure to drop.  
Screenwash fluid  
Top up to the required level when  
necessary.  
Fluid specification  
The fluid must be topped up with a pre-mixed  
product.  
In winter (temperatures below zero), a fluid  
containing an anti-freeze agent which is  
appropriate for the temperature conditions  
must be used in order to protect the system's  
components (pump, tank, ducts, jets).  
► Top up the level if necessary.  
► After checking the level, carefully screw the  
oil filler cap back on and replace the dipstick in  
its tube.  
The oil level indication displayed on the  
instrument panel when the ignition is  
switched on is not valid for 30 minutes  
following an addition of oil.  
Filling with pure water is prohibited in all  
circumstances (risk of freezing,  
limescale, etc.).  
Brake fluid  
The level of this fluid should be close to  
the "MAX" mark. If not, check the brake  
pads for wear.  
Once the pressure has dropped, remove the cap  
and top up to the required level.  
172  
Practical information  
AdBlue® (BlueHDi)  
12 V battery  
Air filter  
7
An alert is triggered when the reserve level is  
reached.  
The battery does not require any  
Depending on the environment and the  
use of the vehicle (e.g. dusty atmosphere,  
city driving), change it twice as often, if  
necessary.  
maintenance.  
For more information on the Indicators and in  
particular the AdBlue range indicators, refer to  
the corresponding section.  
Check regularly that the terminals are correctly  
tightened (versions without quick-release  
terminals) and that the connections are clean.  
Oil filter  
To avoid the vehicle being immobilised in  
accordance with regulations, you must top up the  
AdBlue tank.  
For more information on AdBlue® (BlueHDi),  
and in particular the supply of AdBlue, refer to  
the corresponding section.  
For more information on the precautions  
to take before any work on the 12 V  
battery, refer to the corresponding section.  
Change the oil filter each time the engine  
oil is changed.  
Particle filter (Diesel)  
Versions equipped with Stop & Start are  
fitted with a 12 V lead-acid battery of  
specific technology and specification.  
Its replacement should be carried out only by  
a CITROËN dealer or a qualified workshop.  
/
The start of clogging of the  
particle filter is indicated by the  
temporary lighting of this warning lamp,  
accompanied by an alert message.  
Checks  
Unless otherwise indicated, check these  
components in accordance with the  
Manufacturer's service schedule and according  
to your engine.  
As soon as traffic conditions allow, regenerate  
the filter by driving at a speed of at least 37 mph  
(60 km/h), with an engine speed above 2,500  
rpm, for about 15 minutes (until the warning lamp  
goes out).  
If it is not possible to reach 37 mph (60 km/h),  
leave the engine running at idle for about 15  
minutes, then drive with an engine speed above  
2,500 rpm for 15 minutes.  
Passenger compartment  
filter  
Depending on the environment and the  
use of the vehicle (e.g. dusty atmosphere,  
city driving), change it twice as often, if  
necessary.  
Otherwise, have them checked by a CITROËN  
dealer or a qualified workshop.  
Only use products recommended by  
CITROËN or products of equivalent  
quality and specification.  
In order to optimise the operation of  
components as important as those in the  
braking system, CITROËN selects and offers  
very specific products.  
A clogged passenger compartment filter  
can adversely affect air conditioning  
system performance and generate  
undesirable odours.  
Do not switch off the engine until the filter  
is fully regenerated; repeated intervals  
can degrade the engine oil prematurely.  
Regenerating the filter while the vehicle is  
stationary is not recommended.  
173  
Practical information  
Following prolonged operation of the  
vehicle at very low speed or at idle, you  
may, in exceptional circumstances, notice  
water vapour coming from the exhaust while  
accelerating. These emissions have no  
impact on the vehicle’s behaviour and the  
environment.  
Electric parking brake  
Wheels and tyres  
The inflation pressure of all tyres,  
including the spare wheel, must be  
checked on "cold” tyres.  
The pressures indicated on the tyre pressure  
label are valid for "cold" tyres. If you have driven  
for more than 10 minutes or more than 6 miles  
(10 kilometres) at over 31 mph (50 km/h), add  
0.3 bar (30 kPa) to the values indicated on the  
label.  
This system does not require any routine  
servicing. However, in the event of a  
problem, do not hesitate to have the system  
checked by a CITROËN dealer or a qualified  
workshop.  
For more information on the Electric  
parking brake, refer to the  
corresponding section.  
New vehicle  
During the first few particle filter  
regeneration operations, you may notice a  
"burning" smell. This is perfectly normal.  
Under-inflation increases energy  
consumption. Non-compliant tyre  
Brake pads  
Brake wear depends on the style of  
driving, particularly in the case of vehicles  
used in town, over short distances. It may be  
necessary to have the condition of the brakes  
checked, even between vehicle services.  
Unless there is a leak in the circuit, a drop in the  
brake fluid level indicates that the brake pads  
are worn.  
pressures cause tyres to wear prematurely  
and have an adverse effect on the vehicle's  
road holding - risk of accident!  
Manual gearbox  
The gearbox does not require any  
maintenance (no oil change).  
Driving with worn or damaged tyres reduces the  
braking and road holding performance of the  
vehicle. Regularly check the condition of the  
tyres (tread and sidewalls) and rims as well as  
the presence of the valve caps.  
Automatic gearbox  
The gearbox does not require any  
maintenance (no oil change).  
After washing the vehicle, moisture, or in  
wintry conditions, ice can form on the  
brake discs and pads: braking efficiency may  
be reduced. Gently dab the brakes to dry and  
defrost them.  
When the wear indicators no longer appear set  
back from the tread, the depth of the grooves is  
less than 1.6 mm; replace the tyres as soon as  
possible.  
Using different size wheels and tyres from those  
specified can affect the lifetime of tyres, wheel  
rotation, ground clearance, the speedometer  
reading and have an adverse effect on road  
holding.  
Drive selector  
The drive selector does not require any  
maintenance.  
Manual parking brake  
If you notice excessive brake lever travel  
or decreased effectiveness, the parking  
brake must be adjusted, even between two  
services.  
Brake disc/drum wear  
For any information on checking brake  
disc/drum wear, contact a CITROËN  
dealer or a qualified workshop.  
Fitting different tyres on the front and rear axles  
can cause the ESC to mistime.  
This system must be checked by a CITROËN  
dealer or a qualified workshop.  
174  
Practical information  
the Euro 6 standard and the vehicle starts  
Always mark the direction of rotation on the tyres  
that will be stored when fitting winter or summer  
tyres. Store them in a cool, dry place and away  
from direct exposure to the sun's rays.  
Winter or 4-seasons tyres can be  
consumption of its Diesel engines, CITROËN  
has taken the decision to equip its vehicles with  
a system that combines SCR (Selective Catalytic  
Reduction) with a Diesel Particle Filter (DPF) for  
the treatment of exhaust gases.  
7
polluting the environment.  
In the event of a confirmed SCR system  
malfunction, it is essential to visit a CITROËN  
dealer or a qualified workshop. After 685  
miles (1,100 km), a device is automatically  
activated to prevent the engine from starting.  
In both cases, a range indicator indicates  
the distance that can be travelled before the  
vehicle is stopped.  
identified by this symbol on their  
sidewalls.  
SCR system  
Using a liquid called AdBlue® that contains  
urea, a catalytic converter turns up to 85% of  
the nitrogen oxides (NOx) into nitrogen and  
water, which are harmless to health and the  
environment.  
Shock absorbers  
It is not easy for drivers to detect when  
shock absorbers are worn. Nevertheless,  
the shock absorbers have a major impact on  
road holding and braking performance.  
For your safety and driving comfort, it is  
important to have them regularly checked by a  
CITROËN dealer or a qualified workshop.  
Freezing of the AdBlue®  
AdBlue® freezes at temperatures below  
around -11°C.  
The SCR system includes a heater for the  
AdBlue® tank, allowing you to continue driving  
in very cold conditions.  
The AdBlue® is contained in a special  
tank holding about 15 litres.  
Its capacity allows a driving range of  
approximately 4,000 miles (6,500 km), which  
may vary considerably depending on your  
driving style.  
An alert system is triggered once the reserve  
level is reached: it is then possible to drive for a  
further 1,500 miles (2,400 km) before the tank is  
empty and the vehicle is immobilised.  
Timing and accessory kits  
The timing and accessory kits are used  
from the time the engine is started until it  
is switched off. It is normal for them to wear over  
time.  
Supply of AdBlue®  
It is recommended that the AdBlue® be topped  
up as soon as the first alert is issued indicating  
that the reserve level has been reached.  
A faulty timing or accessory kit can damage  
the engine, rendering it unusable. Observe the  
recommended replacement frequency, stated in  
distance travelled or time elapsed, whichever is  
reached first.  
For more information on the Warning  
and indicator lamps and the associated  
alerts, or the Indicators, please refer to the  
corresponding sections.  
For the correct operation of the SCR  
system:  
– Use only AdBlue® fluid that meets the ISO  
22241 standard.  
– Never transfer AdBlue® to another container  
as it would lose its purity.  
Once the AdBlue® tank is empty, a device  
required by law prevents the engine from  
being restarted.  
If the SCR system is faulty, the level of  
emissions from the vehicle will no longer meet  
AdBlue® (BlueHDi)  
To respect the environment and ensure  
compliance with the Euro 6 standard, without  
adversely affecting the performance or fuel  
– Never dilute AdBlue® with water.  
You can obtain AdBlue® from a CITROËN dealer  
or a qualified workshop, as well as service  
175  
Practical information  
stations equipped with AdBlue® pumps specially  
designed for passenger vehicles.  
Store AdBlue® out of the reach of  
children, in its original container.  
key for the "Keyless Entry and Start"  
system into the passenger compartment.  
Switch on the ignition, then wait for 10  
seconds before starting the engine.  
Recommendations on storage  
Procedure  
AdBlue® freezes at about -11°C and deteriorates  
above +25°C. Containers should be stored in a  
cool area and protected from direct sunlight.  
Under these conditions, the fluid can be kept for  
at least a year.  
Before starting the top-up procedure, ensure that  
the vehicle is parked on a flat and level surface.  
In wintry conditions, ensure that the temperature  
of the vehicle is above -11°C. Otherwise the  
AdBlue® may be frozen and so cannot be poured  
into the tank. Park the vehicle in a warmer area  
for a few hours to allow the top-up to be carried  
out.  
► Switch off the ignition and remove the key  
from the switch to switch off the engine.  
or  
► With Keyless Entry and Start, press the  
"START/STOP" button to switch off the engine.  
If the fluid has frozen, it can be used once it has  
completely thawed out at room temperature.  
Never store AdBlue® containers in your  
vehicle.  
Never pour the AdBlue® into the Diesel  
fuel tank.  
Precautions for use  
AdBlue® is a urea-based solution. This fluid is  
non-flammable, colourless and odourless (when  
kept in a cool place).  
In the event of contact with the skin, wash the  
affected area with soap and running water. In the  
event of contact with the eyes, immediately rinse  
the eyes with large amounts of water or with an  
eye wash solution for at least 15 minutes. Seek  
medical attention if you feel a persistent burning  
sensation or irritation.  
If swallowed, immediately wash out the mouth  
with clean water and then drink plenty of water.  
In certain conditions (high temperature, for  
example), the risk of release of ammonia cannot  
be excluded: do not inhale the fluid. Ammonia  
vapours have an irritant effect on mucous  
membranes (eyes, nose and throat).  
If any AdBlue® is splashed, or if there are  
any spillages on the bodywork, rinse  
immediately with cold water or wipe with a  
damp cloth.  
If the fluid has crystallised, clean it off using a  
sponge and hot water.  
► Turn the blue cap of the AdBlue® tank anti-  
clockwise and remove it.  
► With a container of AdBlue®: after checking  
the expiry date, read the instructions on the  
label carefully before pouring the contents of the  
container into the vehicle's AdBlue® tank.  
► With an AdBlue® pump: insert the nozzle and  
fill the tank until the nozzle automatically cuts  
out.  
Important: in the event of a top-up after  
a breakdown because of a lack of  
AdBlue, it is essential to wait around 5  
minutes before switching on the ignition,  
without opening the driver’s door,  
In order not to overfill the AdBlue® tank:  
– Add between 10 and 13 litres using  
AdBlue® containers.  
– Stop after the nozzle’s first automatic cut-  
out, if you are refilling at a service station.  
unlocking the vehicle, inserting the key  
into the ignition switch, or bringing the  
176  
Practical information  
The system only registers AdBlue®  
intermediate top-ups of 5 litres or more.  
Within 5 seconds:  
With a manual gearbox and  
electric parking brake  
7
► Depress and hold the brake pedal, then  
observe this order: switch off the engine and  
move the push selector forwards or backwards.  
► Release the brake pedal, then switch on the  
ignition.  
► Place your foot on the brake and press the  
electric parking brake control to release it.  
► Release the brake pedal, then switch off the  
ignition.  
If the AdBlue® tank is completely empty  
– which is confirmed by the message  
“Top up AdBlue: Starting impossible” – it is  
essential to add at least 10 litres.  
Top-up detection may not be instantaneous  
after addition. It may take a few minutes of  
driving before the top-up detection is effective.  
/
To release them  
► With the engine running and while depressing  
the brake pedal, move the gear selector to the  
neutral position.  
► While depressing the brake pedal, switch off  
the engine.  
► Release the brake pedal, then switch on the  
ignition.  
► While depressing the brake pedal, press the  
control to release the parking brake.  
► Release the brake pedal, then switch off the  
ignition.  
A message is displayed on the  
instrument panel to confirm the unlocking  
of the wheels for 15 minutes.  
Changing to free-wheeling  
In certain situations, it is necessary to put the  
vehicle into free-wheeling mode (e.g. towing, on  
a rolling road, automatic car wash (Wash mode),  
rail or sea transport).  
After 15 minutes or reverting to normal  
operation  
► While depressing the brake pedal, restart the  
engine and select mode P.  
The procedure varies according to the type of  
gearbox and parking brake.  
Reverting to normal operation  
► While depressing the brake pedal, restart the  
engine and apply the parking brake.  
Advice on care and  
maintenance  
Never leave the vehicle unattended with  
the vehicle into free-wheeling mode.  
With EAT8 automatic  
gearbox or drive selector  
and electric parking brake  
/
Keyless Entry and Start  
General recommendations  
Observe the following recommendations to avoid  
damaging the vehicle.  
You must not depress the brake pedal  
while switching the ignition on again, then  
switching it off. If you do, the engine will start,  
requiring you to restart the procedure.  
Release procedure  
► With the vehicle stationary and the engine  
running, depress the brake pedal and select  
mode N.  
177  
Practical information  
Exterior  
Interior  
Comply with the instructions for use stated on  
the product.  
Never use a high-pressure jet wash in  
When washing the vehicle, never use a  
water hose or high-pressure jet to clean  
the interior.  
Liquids carried in cups or other open  
containers can spill, presenting a risk of  
damage to the instruments and controls and  
the controls located on the centre console. Be  
vigilant!  
To clean instrument panels, touch screens  
or other displays, wipe gently with a soft,  
dry cloth. Do not use products (e.g. alcohol,  
disinfectant) or soapy water directly on these  
surfaces - risk of damage!  
the engine compartment - risk of  
damaging the electrical components!  
Do not wash the vehicle in bright sunshine or  
extremely cold conditions.  
Decals  
(Depending on version)  
Do not use a high-pressure washer to  
clean the vehicle - risk of damaging or  
detaching the decals!  
When washing the vehicle in an  
automatic roller-brush car wash, be sure  
to lock the doors and, depending on version,  
move the electronic key away.  
When using a pressure washer, keep the jet  
nozzle at a minimum distance of 30 cm from  
the vehicle (particularly when cleaning areas  
containing chipped paint, sensors or seals).  
Promptly clean up any stains containing  
chemicals liable to damage the vehicle's  
paintwork (including tree resin, bird  
Use a high-flow hose (temperature  
between 25°C and 40°C).  
Place the jet of water perpendicular to the  
surface to be cleaned.  
Rinse the vehicle with demineralised water.  
Bodywork  
High-gloss paint  
Textile  
The dashboard, door panels and seats may  
contain parts made of textile material.  
droppings, insect secretions, pollen and tar).  
Depending on the environment, clean the  
vehicle frequently to remove salty deposits  
(in coastal areas), soot (in industrial areas)  
and mud/salts (in wet or cold areas). These  
substances can be highly corrosive.  
Contact a CITROËN dealer or a qualified  
workshop for advice on removing stubborn  
stains requiring special products (such as tar  
or insect removers).  
Do not use abrasive products, solvents,  
petrol or oil to clean the bodywork.  
Never use an abrasive sponge to clean  
stubborn stains - risk of scratching the  
paintwork!  
Maintenance  
Do not use aggressive cleaning products  
(e.g. alcohol, solvent or ammonia).  
Do not use steam-cleaning systems - risk of  
affecting the adhesion of the fabrics!  
Do not apply polish in strong sunshine, or to  
plastic or rubber parts.  
Remove dust from the textile parts  
regularly with a dry cloth, soft brush or  
vacuum cleaner.  
Rub down the textile parts once per year with  
a clean, damp cloth. After leaving overnight to  
dry, brush with a soft-bristled brush.  
Use a soft cloth and soapy water or a pH  
neutral product.  
Gently wipe the bodywork with a clean  
microfibre cloth.  
Preferably, have paint touch-ups performed  
by a CITROËN dealer or a qualified  
workshop.  
Apply polish with the vehicle clean and dry.  
178  
Practical information  
Stain removal  
Do not rub the stain or it may spread or  
you may cause the substance to  
penetrate the surface.  
For liquid substances, then use a damp  
microfibre cloth and then dry with another  
cloth.  
7
Leather  
Leather is a natural product. Appropriate regular  
care is essential for its durability.  
Act quickly by reducing the stain from its  
edges inwards.  
It must be protected and nourished using a  
specific leather product, to keep it supple and  
preserve its original appearance.  
Remove as much substance or solids as  
possible using a spoon or spatula, and  
remove as much liquid as possible using  
absorbent paper.  
Do not clean leather using unsuitable  
cleaning agents such as solvents,  
Product/Procedure to use depending  
on the type of stain:  
– Grease, oil and ink: clean with a pH-neutral  
detergent.  
detergents, petrol or pure alcohol.  
When cleaning items partly made from  
leather, take care not to damage the other  
materials with the specific leather product.  
– Vomit: clean with sparkling mineral water.  
– Blood: spread flour over the stain and allow  
to dry; remove with a slightly damp cloth.  
– Mud: allow to dry and then remove with a  
slightly damp cloth.  
Before cleaning greasy stains or liquids,  
quickly mop up any surplus.  
Before cleaning, wipe off any residues liable  
to scuff the leather, using a cloth that has  
been dampened with demineralised water  
and thoroughly wrung out.  
– Cake, chocolate, ice cream: clean with  
lukewarm water.  
– Sugary and/or alcoholic drinks: clean with  
lukewarm water, or lemon juice if the stain is  
persistent.  
Clean leather using a soft cloth moistened  
with soapy water or a pH-neutral product.  
Dry with a soft, dry cloth.  
– Hair gel, coffee, tomato sauce, vinegar:  
clean with lukewarm water and lemon juice.  
For solid substances, then use a soft brush or  
vacuum cleaner.  
179  

Related Topics

Compatibility of fuels
Refuelling
Misfuel prevention (Diesel)
Charging system (Electric)
Traction battery
Charging cables, sockets and chargers
Charging the traction battery (Electric)
Towing device
Towing device with quickly detachable towball
Roof bars
Snow chains
Energy economy mode
Bonnet
Engine compartment
Checking levels
Checks
AdBlue? (BlueHDi)
Changing to free-wheeling
Advice on care and maintenance

Popular Owner Manuals

Audi
BMW
Citroen
Ford
Honda
Peugeot

Latest Owner Manuals

First Generation (2002-2009) Citroen C3 SUV
Second Generation (2013-2017) Citroen C3 Picasso SUV
First Generation (2008-2012) Citroen C3 Picasso SUV
Second Generation (2010-2018) Citroen C4 SUV
First Generation (2004-2010) Citroen C4 SUV
Second Generation (2018-2024) Citroen C4 Cactus SUV