Get General notes Guide for Mercedes A Class 4 Door Third Generation (2018-2026)

General notes

Protection of thhe environment

22

Environmental issues and recommendations

It is recommended that you re-use or recycle

materials instead of just disposing of them.

#

Always have maintenance work carried

out at a qualiꢀed specialist workshop.

+

ENVIRONMENTAL NOTE Environmental

damage due to operating conditions and

personal driving style

Personal driving style:

The relevant environmental guidelines and regula-

tions serve to protect the environment and must

be strictly observed.

#

Do not depress the accelerator pedal

when starting the engine.

The pollutant emission of the vehicle is

directly related to the way you operate the

vehicle.

#

Do not warm up the vehicle while sta-

tionary.

Genuine Mercedes-Benz parts

#

Operate your vehicle in an environmentally

responsible manner to help protect the envi-

ronment. Please observe the following recom-

mendations on operating conditions and per-

sonal driving style.

Drive carefully and maintain a suitable

distance from the vehicle in front.

+

ENVIRONMENTAL NOTE Environmental

damage due to not using recycled recon-

ditioned components

#

Avoid frequent, sudden acceleration and

braking.

#

Mercedes‑Benz AG oꢁers recycled recondi-

tioned components and parts with the same

quality as new parts. The same entitlement

from the Limited Warranty is valid as for new

parts.

Change gear in good time and use each

gear only up to Ô of its maximum

engine speed.

Operating conditions:

#

Make sure that the tire pressure is cor-

rect.

#

Switch oꢁ the vehicle in stationary traf-

fic, e.g. by using the ECO start/stop

function.

#

Do not carry any unnecessary weight

(e.g. roof luggage racks once you no lon-

ger need them).

#

Use recycled reconditioned components

and parts from Mercedes‑Benz AG.

#

Drive in a fuel-eꢂcient manner. Observe

the ECO display for an economical driv-

ing style.

#

Adhere to the service intervals.

A regularly serviced vehicle will contrib-

ute to environmental protection.

General notes

23

You could jeopardize the operating safety of your

vehicle if you use parts, tires and wheels as well

as accessories relevant to safety which have not

been approved by Mercedes-Benz. Safety-relevant

systems, e.g. the brake system, may malfunction.

Only use genuine Mercedes-Benz parts or parts of

equal quality. Only use tires, wheels and acces-

sory parts that have been speciꢀcally approved

for your vehicle model.

Always specify the vehicle identiꢀcation number

(VIN) (/ page 327) when ordering genuine

Mercedes-Benz parts.

*

NOTE Impairment of the operating eꢂ-

ciency of the restraint systems from

installing accessory parts or from repairs

or welding

Operator's Manual

Airbags and Emergency Tensioning Devices,

as well as control units and sensors for the

restraint systems, may be installed in the fol-

lowing areas of your vehicle:

This Operator's Manual and the Digital Operator's

Manual in the vehicle describe the following mod-

els and the standard and special equipment for

your vehicle:

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Doors

Genuine Mercedes-Benz parts are subject to

strict quality inspections. Each part has been spe-

cially developed, manufactured or selected for

Mercedes-Benz vehicles and adapted to them.

Therefore, only genuine Mercedes-Benz parts

should be used.

R

The models and the standard and special

equipment available at the time of this Opera-

tor's Manual going to press.

Door pillars

Door sills

Seats

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The models and the standard and special

equipment only available in certain countries.

Cockpit

More than 300,000 diꢁerent genuine Mercedes-

Benz parts are available for Mercedes-Benz mod-

els.

Instrument cluster

Center console

Lateral roof frame

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The models and the standard and special

equipment, which will only be available at a

later date.

All authorized Mercedes-Benz Centers maintain a

supply of genuine Mercedes-Benz parts for neces-

sary service and repair work. In addition, strategi-

cally located parts delivery centers provide for

quick and reliable parts service.

Note that your vehicle may not be equipped with

all features described. This is also the case for

systems relevant to safety. Therefore, the equip-

ment on your vehicle may diꢁer from that in the

descriptions and illustrations.

#

Do not install accessory parts such as

audio systems in these areas.

#

Do not carry out repairs or welding.

Have accessory parts retroꢀtted at a

qualiꢀed specialist workshop.

General notes

24

R

The original purchase agreement for your vehicle

contains a list of the equipment in your vehicle at

the time of delivery.

The vehicle is linked to the Mercedes me user

account.

Service and vehicle operation

Vehicle operation outside the USA or Canada

Ordering and activating on-demand feature

When you are abroad with your vehicle, observe

the following points:

Should you have any questions concerning equip-

ment and operation, please consult an authorized

Mercedes-Benz Center.

#

Add the desired on-demand feature for the

vehicle to the shopping basket in the

Mercedes me Store.

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Service points or replacement parts may not

be available immediately.

The Operator's Manual, Supplement, further sup-

plementary documents and Maintenance Booklet

are important documents and should be kept in

the vehicle.

#

Complete the order.

The on-demand feature is activated when

operating the vehicle.

R

Unleaded fuel may not be available for vehi-

cles with a catalytic converter. Leaded fuel

may cause damage to the catalytic converter.

Speeding up activation

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The fuel may have an extremely low octane

number. Unsuitable fuel can cause engine

damage.

#

Switch the vehicle oꢁ and lock it.

Mercedes me app

#

Aꢃer about 2 minutes, unlock the vehicle and

switch on the vehicle.

Notes about the on-demand feature

Some Mercedes-Benz models are available in

Europe through our European Delivery Program.

For more information, please consult an author-

ized Mercedes‑Benz service center, or write to

one of the following address:

You can also activate various functions (on-

demand feature) subsequently via Mercedes me

aꢃer purchasing your vehicle.

The on-demand feature has been activated.

For some features, a notiꢀcation also appears

in the vehicle's multimedia system.

Information is available at any authorized

Mercedes-Benz Center.

If the activation was not successful, repeat the

process.

In the USA:

Mercedes-Benz USA, LLC

European Delivery Department

One Mercedes-Benz Drive

Sandy Springs, GA 30328

Activating on-demand feature using Mercedes me

Requirements:

R

The vehicle has GPS reception.

General notes

25

In Canada:

Service and Warranty booklet (Canada). You will

ꢀnd both in the vehicle document wallet.

Possible danger due to substances hazardous to

health

Mercedes-Benz Canada, Inc.

European Delivery Department

98 Vanderhoof Avenue

Toronto, Ontario M4G 4C9

In compliance with Proposition 65 ("Prop65"), the

following detachable label has been added to

each vehicle sold in California:

Change of address or chaange of owwnership

In the event of a change of address, please send

us the "Notiꢀcation of address change" in the

Service and Guarantee booklet or simply call the

Mercedes-Benz Customer Assistance Center

(USA) on the hotline number

1-800-FOR-MERCedes (1-800-367-6372) or Cus-

tomer Service (Canada) on 1-800-387-0100. We

can then reach you in a timely fashion, if neces-

sary.

Maintenance

Your customer advisor conꢀrms the service in the

service report.

Roadsidde Assistance

The Mercedes-Benz Roadside Assistance Program

oꢁers technical help in the case of a breakdown.

Your calls to the toll-free Roadside Assistance

Hotline are answered by our agents 24 hours a

day, 365 days a year.

If you sell your Mercedes, please leave all litera-

ture in the vehicle so that it is available to the next

owner. If you have purchased a used vehicle,

please send us the "Notice of Purchase of Used

Car" in the Service and Guarantee booklet or sim-

ply call the Mercedes-Benz Customer Assistance

Center (USA) at the hotline number

Operating safety

1-800-FOR-MERCedes (1-800-367-6372) (USA)

1-800-387-0100 (Canada)

&

WARNING Risk of accident due to mal-

functions or system failures

1-800-FOR-MERCedes (1-800-367-6372) or Cus-

tomer Service (Canada) at 1-800-387-0100.

To avoid malfunctions or system failures:

#

You can ꢀnd further information in the Mercedes-

Benz Roadside Assistance Program brochure

(USA) or the "Roadside Assistance" section in the

Always have the prescribed service and

maintenance work as well any required

General notes

26

repairs carried out at a qualiꢀed special-

ist workshop.

&

*

WARNING Risk of ꢀre due to ꢄammable

materials on hot parts of the exhaust sys-

tem

NOTE Damage to the vehicle due to driv-

ing too fast and due to impacts to the

vehicle underbody or suspension compo-

nents

&

WARNING Risk of accident or injury due

to incorrect modiꢀcations on electronic

component parts

Flammable material such as leaves, grass or

twigs may ignite if they come into contact with

hot parts of the exhaust system.

In the following situations, in particular, there

is a risk of damage to the vehicle:

#

Modiꢀcation of electronic components, their

soꢃware or wiring could impair their function

and/or the function of other networked com-

ponent parts or safety-relevant systems.

When driving on unpaved roads or oꢁ-

road, regularly check the vehicle under-

side.

R

The vehicle becomes grounded, e.g. on a

high curb or an unpaved road

R

The vehicle is driven too fast over an

obstacle, e.g. a curb, speed bump or pot-

hole

#

Remove trapped plants or other ꢄamma-

ble material, in particular.

This can endanger the operating safety of the

vehicle.

#

If there is damage, consult a qualiꢀed

specialist workshop immediately.

R

A heavy object strikes the underbody or

suspension components

#

Never tamper with the wiring and elec-

tronic component parts or their soꢃ-

ware.

In situations such as these, damage to the

body, underbody, suspension components,

wheels or tires may not be visible. Compo-

nents damaged in this way can unexpectedly

fail or, in the case of an accident, may no lon-

ger absorb the resulting force as intended.

#

You should have all work on electrical

and electronic components carried out

at a qualiꢀed specialist workshop.

Observe the "On-board electronics" section in

"Technical data".

If the underbody paneling is damaged, ꢄam-

mable materials such as leaves, grass or twigs

can collect between the underbody and the

General notes

27

ces may not cause harmful interference, and 2)

These devices must accept any interference

received, including interference that may cause

undesired operation.Changes or modiꢀcations not

expressly approved by the party responsible for

compliance could void the user’s authority to

operate the equipment."

underbody paneling. These materials may

ignite if they come into contact with hot parts

of the exhaust system.

Diagnosstics cconnecction

The diagnostics connection is a technical inter-

face in the vehicle. It is used, for example, in the

context of repair and maintenance work or for

reading out vehicle data in a specialist workshop.

Diagnostic devices should therefore only be con-

nected in a qualiꢀed specialist workshop.

#

Have the vehicle checked and repaired

immediately at a qualiꢀed specialist

workshop.

or

Canada: "This vehicle contains licence-exempt

transmitter(s)/receiver(s) that comply with Inno-

vation, Science and Economic Development Can-

ada’s licence-exempt RSS(s). Operation is subject

to the following two conditions: (1) These devices

may not cause interference. (2) These devices

must accept any interference, including interfer-

ence that may cause undesired operation of the

devices." "Les émetteurs/récepteurs dans cette

véhicule sont conforme aux CNR d’Innovation,

Sciences et Développement économique Canada

applicables aux appareils radio exempts de

licence. L’exploitation est autorisée aux deux con-

ditions suivantes : 1) Ces appareils ne doivent pas

produire de brouillage; 2) Ces appareils doivent

accepter tout brouillage radioélectrique subi,

même si le brouillage est susceptible d’en com-

promettre le fonctionnement."

#

If driving safety is impaired while con-

&

WARNING Risk of accident due to con-

necting devices to the diagnostics con-

nection

tinuing your journey, pull over and stop

the vehicle immediately, while paying

attention to road and traꢂc conditions,

and contact a qualiꢀed specialist work-

shop.

If you connect devices to the diagnostics con-

nection of the vehicle, the function of vehicle

systems and operating safety may be

impaired.

#

For safety reasons, we recommend that

Declarationn of conformitty for wireless vehicle

components

you only use and connect products

approved by your authorized Mercedes-

Benz Center.

USA: "Radio based devices of this vehicle comply

with Part 15 of the FCC Rules. Operation is sub-

ject to the following two conditions: 1) These devi-

General notes

28

Connecting and using another device with the

diagnostics connection can have the following

eꢁects:

#

&

If the charge level is low, charge the bat-

tery, e.g. by driving a considerable dis-

tance.

WARNING Risk of accident due to objects

in the driver's footwell

Objects in the driver's footwell may impede

pedal travel or block a depressed pedal.

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Malfunctions in the vehicle system

Please also note the information about the 12 V

battery and short-distance trips in the "Driving

and Parking" chapter (/ page 132).

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Permanent damage to vehicle components

This jeopardizes the operating and road safety

of the vehicle.

Please refer to the warranty terms and conditions

for this matter.

#

Stow all objects in the vehicle securely

so that they cannot get into the driver's

footwell.

Moreover, connecting equipment to the diagnos-

tics connection can lead to emissions monitoring

information being reset, for example. This may

lead to the vehicle failing to meet the require-

ments of the next emissions inspection during the

main inspection.

#

Always install the ꢄoor mats securely

and as prescribed in order to ensure that

there is always suꢂcient room for the

pedals.

#

Do not use loose ꢄoor mats and do not

place ꢄoor mats on top of one another.

Qualiꢀed speciialisst workshop

An authorized Mercedes-Benz Center is a quali-

ꢀed specialist workshop. It has the necessary

special skills, tools and qualiꢀcations to correctly

carry out the work required on your vehicle. This

particularly applies to safety-relevant works.

*

NOTE Battery discharging from using devi-

ces connected to the diagnostics connec-

tion

Using devices at the diagnostics connection

drains the battery.

#

Check the charge level of the battery.

General notes

29

R

For the following, always have your vehicle

checked at an authorized Mercedes-Benz Center:

Traꢂc rules and regulations

device manufacturer and/or your doctor. If there

is continuing uncertainty concerning the possibil-

ity of medical aids malfunctioning, Mercedes-

Benz AG recommends using only few electrical

vehicle systems and/or maintaining a distance

from the components.

Laws and safety standards pertaining to motor

vehicles

R

Safety-relevant works

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Service and maintenance work

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Repair work

Notes for persons with electronic medical aids

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Modiꢀcations as well as installations and con-

versions

Only have repairs and maintenance work in the

area of the following components carried out at a

qualiꢀed specialist workshop:

Mercedes-Benz AG cannot, despite carefully

developing vehicle systems, completely rule out

the interaction of vehicle systems with electronic

medical aids such as cardiac pacemakers.

R

Work on electronic components

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Vehicle components carrying live voltage

Mercedes‑Benz recommends a Mercedes‑Benz

service center.

In addition, there are components installed in the

vehicle that, regardless of the operating status of

the vehicle, can generate magnetic ꢀelds on a par

with permanent magnets. These ꢀelds can be

found, for example, in the area around the multi-

media and sound system or also in the area of the

seats, depending on the vehicle equipment.

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Transmission antenna

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Multimedia system and sound system

If you have any queries or suggestions, consult a

qualiꢀed specialist workshop.

Correctt use of thhe vehicle

If you remove any warning stickers, you or others

could fail to recognize certain dangers. Leave

warning stickers in position.

Problems with your vehicle

For this reason, the following can occur in isolated

cases, depending on the aids used:

Observe the following information in particular

when driving your vehicle:

If you should experience a problem with your vehi-

cle, particularly one that you believe may aꢁect its

safe operation, we urge you to contact an author-

ized Mercedes-Benz Center immediately to have

the problem diagnosed and rectiꢀed. If the prob-

lem is not resolved to your satisfaction, please

discuss the problem again with an authorized

R

Medical aids malfunctioning

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The safety notes in this Operator's Manual,

vehicle-speciꢀc supplements and further sup-

plementary documents

R

Adverse health eꢁects

Observe the notes and warnings of the manufac-

turer of the medical aids; if in doubt, contact the

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Technical data for the vehicle

General notes

30

Mercedes-Benz Center or, if necessary, contact

us at one of the following addresses:

death, you should immediately inform the National Canada in addition to notifying Mercedes-Benz

Highway Traꢂc Safety Administration (NHTSA) in

addition to notifying Mercedes-Benz USA, LLC.

Canada Inc.

In the USA:

If Transport Canada received similar complaints, it

may open an investigation, and if it ꢀnds that a

an investigation, and if it ꢀnds that a safety defect safety defect exists in a group of vehicles, it may

If NHTSA receives similar complaints, it may open

Mercedes-Benz USA, LLC

Customer Assistance Center

One Mercedes-Benz Drive

Sandy Springs, GA 30328

In Canada:

exists in a group of vehicles, it may order a recall

and remedy campaign. However, NHTSA cannot

become involved in individual problems between

you, your dealer, or Mercedes-Benz USA, LLC.

order a recall and remedy campaign. However,

Transport Canada cannot become involved in indi-

vidual problems between you, your dealer or

Mercedes-Benz Canada Inc.

To contact NHTSA, you may call the Vehicle

Safety Hotline toll-free at 1-888-327-4236

(TTY: 1-800-424-9153); go to the https://

www.safercar.gov/; or write to: Administrator,

NHTSA, 400 Seventh Street, SW., Washington, DC may also go to the following websites for more

20590,: USA.

To contact Transport Canada, you may call the

Defect Investigations and Recalls Division toll-free

in Canada at 1-800-333-0510 or 819-994-3328in

the Gatineau-Ottawa area or internationally; you

Mercedes-Benz Canada, Inc.

Customer Relations Department

98 Vanderhoof Avenue

Toronto, Ontario M4G 4C9

information:

R

You can also obtain other information about motor

vehicle safety from: https://www.safercar.gov

English: https://www.tc.gc.ca/recalls

Reportingg safety defects

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French: https://www.tc.gc.ca/rappels

USA only:

Canadda only:

The following text is published as required of man-

ufacturers under Title 49, Code of U.S. Federal

Regulations, Part 575 pursuant to the "National

Traꢂc and Motor Vehicle Safety Act of 1966".

The following text is published as required of man-

ufacturers under subsection 18.4 (4) of the Motor

Vehicle Safety Regulations.

If you believe that your vehicle has a defect which

could cause a crash or could cause injury or

death, you should immediately inform Transport

If you believe that your vehicle has a defect which

could cause a crash or could cause injury or

General notes

31

Further information can be obtained at https://

www.mercedes-benz.de/qr-code.

Personal data

Every vehicle is identiꢀed by a unique vehicle

Limited Warrranty

identiꢀcation number. Depending on the country,

this vehicle identiꢀcation number can be used by,

for example, governmental authorities to deter-

mine the identity of the owner. There are other

possibilities to use data collected from the vehicle

to identify the owner or driver, such as the license

plate number.

*

NOTE Damage to the vehicle arising from

violation of these operating instructions.

Data storage

Damage to the vehicle can arise from violation

of these operating instructions.

Data processing in the vehicle

Electronic control units

This damage is not covered either by the

Mercedes-Benz implied warranty or by the

New‑ or Used-Vehicle Warranty.

Electronic control units are installed in your vehi-

cle. Control units process data which, for exam-

ple, they receive from vehicle sensors, generate

themselves or exchange between themselves.

Some control units are required for the safe oper-

ation of your vehicle, some assist you when driv-

ing, such as driver assistance systems, while oth-

ers enable convenience or infotainment functions.

Therefore, data generated or processed by control

units may be attributable to a person or, under

certain conditions, become attributable to a per-

son. Depending on which vehicle data are availa-

ble, it may be possible to make inferences about,

for example, your driving behavior, your location,

your route or your use patterns.

#

Follow the instructions in these operat-

ing instructions on proper operation of

your vehicle as well as on possible vehi-

cle damage.

The following provides you with general informa-

tion regarding data processing in the vehicle.

Additional information regarding exactly which

data in your vehicle are collected, saved and

transmitted to third parties, and for what purpose,

can be found in the information directly related to

the functional characteristics in question in their

respective Operator's Manual. This information is

also available online and, depending on the vehi-

cle equipment, digitally.

QR code for rescue card

Legal requirements regarding the disclosure of

data

QR codes are attached in the fuel ꢀller ꢄap and on

the opposite side on the B-pillar. In the event of

an accident, rescue services can use the QR code

to quickly ꢀnd the appropriate rescue card for

your vehicle. The current rescue card contains the

most important information about your vehicle in

a compact form, e.g. the routing of the electric

lines.

If legally required to do so, manufacturers are, in

individual cases, legally obliged to provide govern-

mental entities, upon request and to the extent

required, data stored by the manufacturer. For

example, this may be the case during the investi-

gation of a criminal oꢁense.

General notes

32

Governmental entities are themselves, in individ-

ual cases and within the applicable legal frame-

work, authorized to read out data from the vehi-

cle. In the case of an accident, information that

can help with an investigation can, therefore, be

taken from the airbag control unit, for example.

ing state, component loads, maintenance require-

ments and technical events or malfunctions.

down services. The same is true in the case of

warranty claims and quality assurance measures.

Depending on the vehicle equipment, the follow-

ing data are stored:

In general, the readout is performed via the legally

prescribed port for the diagnostics connection in

the vehicle. The operational data that are read out

document technical states of the vehicle or of

individual components and assist in the diagnosis

of malfunctions, compliance with warranty obliga-

tions and quality improvement. To that end, these

data, in particular information about component

loads, technical events, malfunctions and other

faults may be transmitted along with the vehicle

identiꢀcation number to the manufacturer. Fur-

thermore, the manufacturer is subject to product

liability. For this reason the manufacturer also

uses operational data from the vehicle, for exam-

ple, for recalls. These data can also be used to

examine the customer's warranty and guarantee

claims.

R

Operating status of system components, such

as ꢀll levels, tire pressure or battery status

Operational data in the vehicle

This is data regarding the operation of the vehicle,

which have been processed by control units.

R

Malfunctions or faults in important system

components, such as lights or brakes

R

System reactions in special driving situations,

such as airbag deployment or the intervention

of stability control systems

This includes the following data, for example:

R

Vehicle status information such as the speed,

longitudinal acceleration, lateral acceleration,

number of wheel revolutions or the fastened

seat belts display

R

Information on events leading to vehicle dam-

age

In certain cases, it may be required to store data

that would have otherwise been used only tempo-

rarily. This may be the case if the vehicle has

detected a malfunction, for example.

R

Ambient conditions, such as temperature, rain

sensor or distance sensor

Generally, the use of these data is temporary;

they will not be stored beyond the period of oper-

ation and will only be processed within the vehicle

itself. Control units oꢃen contain data memories

for vehicle keys, for example. Their use permits

the temporary or permanent documentation of

technical information about the vehicle's operat-

If you use services, such as repair services and

maintenance work, stored operational data as

well as the vehicle identiꢀcation number can be

read out and used. They can be read out by

service network employees, such as workshops

and manufacturers or third parties, such as break-

Fault memories in the vehicle can be reset by a

service outlet or at your request as part of repair

or maintenance work.

General notes

33

Convenieence and infotainment functions

You can store convenience settings and individual

settings in the vehicle and change or reset them

at any time.

These data for convenience and infotainment

functions may be saved locally in the vehicle or

they may be located on a device which you have

connected to the vehicle, such as a smartphone,

This integration allows the use of selected smart-

phone apps, such as navigation or music player

apps. There is no further interaction between the

smartphone and the vehicle; in particular, vehicle

USB ꢄash drive or MP3 player. If you have entered data is not directly accessible. The type of addi-

Depending on the vehicle equipment, this

includes the following settings, for example:

these data yourself, you can delete them at any

time.

tional data processing is determined by the pro-

vider of the app being used. Which settings you

can make, if any, depends on the speciꢀc app and

the operating system of your smartphone.

R

Seat and steering wheel positions

This data is transmitted from the vehicle to third

parties only at your request. This applies, in par-

ticular, when you use online services in accord-

ance with the settings that you have selected.

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Suspension and climate control settings

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Individual settings, such as interior lighting

Online services

Depending on the selected equipment, you can

import data into vehicle infotainment functions

yourself.

Smartphone integration (e.g. Android Auto or

Apple CarPlay^®)

Wireless network connection

If your vehicle has a wireless network connection,

it enables data to be exchanged between your

vehicle and additional systems. The wireless net-

work connection is made possible by the vehicle's

own transmitter and receiver or by a mobile end

device that you have brought into the vehicle, for

example, a smartphone. Online functions can be

used via the wireless network connection. This

includes online services and applications/apps

provided to you by the manufacturer or by other

providers.

If your vehicle is accordingly equipped, you can

connect your smartphone or another mobile end

device to the vehicle. You can then control them

by means of the control elements integrated in

the vehicle. Images and audio from the smart-

phone can be output via the multimedia system.

Certain information is simultaneously transferred

to your smartphone. Depending on the type and

integration, this includes position data, day/night

mode and other general vehicle statuses. For

more information please consult the Operator's

Manual of the vehicle/infotainment system.

Depending on the vehicle equipment, this

includes the following data, for example:

R

Multimedia data, such as music, ꢀlms or pho-

tos for playback in an integrated multimedia

system

R

Address book data for use in connection with

an integrated hands-free system or an integra-

ted navigation system

R

Entered navigation destinations

R

Data about the use of Internet services

General notes

34

Manufacturrer's services

use. As a general rule, the manufacturer has no

inꢄuence on the content exchanged.

MBUX multimediaa ssyyssttem/Mercedes me connect

Regarding the manufacturer's online services, the

individual functions are described by the manu-

facturer in a suitable place, for example, in the

Operator's Manual or on the manufacturer's web-

site, where the relevant data protection informa-

tion is also given. Personal data may be used for

the provision of online services. Data are

If the vehicle is equipped with the MBUX multime-

dia system or Mercedes me connect, additional

data about the vehicle's operation, the use of the

vehicle in certain situations, and the location of

the vehicle may be compiled by the MBUX multi-

media system or Mercedes me connect.

For this reason, when services are provided by

third parties, please ask the service provider in

question for information about the type, extent

and purpose of the collection and use of personal

data.

For additional information, please refer to the

"MBUX multimedia system" section and/or the

Mercedes me connect Terms and Conditions.

exchanged via a secure connection, such as the

manufacturer's designated IT systems. Any per-

sonal data which are collected, processed and

used, other than for the provision of services, is

done so exclusively on the basis of legal permis-

sion. This is the case, for example, for a legally

prescribed emergency call system, a contractual

agreement or when consent has been given.

Data prottection rights

Depending on your country or the equipment and

range of functions of your vehicle as well as the

services you use and the services on oꢁer, you

are entitled to diꢁerent data protection rights.

Further information on data protection and your

data protection rights can either be found on the

manufacturer's website or you will receive this

information as part of the various services and

service oꢁers. There you will also ꢀnd the contact

information for the manufacturer and its data pro-

tection oꢂcers.

Event dataa recorders

USA only:

This vehicle is equipped with an event data

recorder (EDR). The main purpose of an EDR is to

record, in certain crash or near crash-like situa-

tions, such as an airbag deployment or hitting a

road obstacle, data that will assist in understand-

ing how a vehicle's systems performed. The EDR

is designed to record data related to vehicle

dynamics and safety systems for a short period of

time, typically 30 seconds or less.

You can have services and functions, some of

which are subject to a fee, activated or deactiva-

ted. This excludes legally prescribed functions and

services, such as an emergency call system.

Third party services

At a workshop, for example, with the support of a

specialist and possibly for a fee, you can have

data read out which is stored only locally in the

vehicle.

If you use online services from other providers

(third parties), these services are the responsibil-

ity of the provider in question and subject to that

provider's data protection conditions and terms of

General notes

35

The EDR in this vehicle is designed to record such ment, such as law enforcement, can read the

State laws or regulations regarding EDRs that

conꢄict with federal regulation are pre-empted.

data as:

information by accessing the vehicle or the EDR.

This means that in the event of such conꢄict, the

federal regulation governs. As of December 2016,

17 states have enacted laws relating to EDRs.

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How various systems in your vehicle were

operating

EDR data may be used in civil and criminal mat-

ters as a tool in accident reconstruction, accident

claims and vehicle safety. Since the Crash Data

Retrieval (CDR) tool that is used to extract data

from the EDR is commercially available,

Mercedes-Benz USA, LLC ("MBUSA") expressly

disclaims any and all liability arising from the

extraction of this information by unauthorized

Mercedes-Benz personnel.

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Whether or not the driver and front passenger

seat belts were buckled/fastened

Copyright

How far (if at all) the driver was depressing the

accelerator and/or brake pedal and

Free and open source soꢃware

How fast the vehicle was traveling

Information on license for free and open-source

soꢃware used in your vehicle can be found on the

data carrier in your vehicle document wallet and

with updates on the following website:

This data can help provide a better understanding

of the circumstances in which accidents and inju-

ries occur. NOTE: EDR data is recorded by your

vehicle only if a non-trivial crash situation occurs;

no data is recorded by the EDR under normal driv-

ing conditions and no personal data (e.g. name,

gender, age and accident location) is recorded.

However, other parties, such as law enforcement,

could combine EDR data with the type of person-

ally identifying data routinely acquired during a

crash investigation.

MBUSA will not share EDR data with others with-

out the consent of the vehicle owner or, if the

vehicle is leased, without the consent of the les-

see. Exceptions to this representation include

responses to subpoenas by law enforcement; by

federal, state or local government; in connection

with or arising out of litigation involving MBUSA or

its subsidiaries and aꢂliates; or, as required by

law.

https://www.mercedes-benz.com/opensource

Registered trademarks

Bluetooth^®is a registered trademark of Blue-

tooth SIG, Inc.

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DTS™ is a registered trademark of DTS, Inc.

Dolby^®and MLP™ are registered trademarks

of DOLBY Laboratories.

Warning: The EDR is a component of the Restraint

System Module. Tampering with, altering, modify-

ing or removing the EDR component may result in

a malfunction of the Restraint System Module and

other systems.

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To read data recorded by an EDR, special equip-

ment is required, and access to the vehicle or the

EDR is needed. In addition to the vehicle manu-

facturer, other parties that have the special equip-

ESP^®and PRE-SAFE^®are registered trade-

marks of Daimler AG.

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General notes

36

HomeLink^®is a registered trademark of Gen-

tex Corporation.

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iPod^®and iTunes^®are registered trademarks

of Apple Inc.

Burmester^®is a registered trademark of

Burmester Audiosysteme GmbH.

Microsoꢃ^®and Windows Media^®are regis-

tered trademarks of Microsoꢃ Corporation.

SIRIUS^®is a registered trademark of Sirius

XM Radio Inc.

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HD Radio™ is a registered trademark of iBiq-

uity Digital Corporation.

Gracenote^®is a registered trademark of

Gracenote, Inc.

ZAGAT Survey^®and related brands are regis-

tered trademarks of Zagat Survey, LLC.

General notes for Your Mercedes A Class 4 Door Third Generation (2018-2026)

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