2018-2026 Mercedes A Class 4 Door General notes -> Service and vehicle operation User Manual
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General notes -> Service and vehicle operation for Your Mercedes A Class 4 Door Third Generation (2018-2026)

General notes  
24  
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The original purchase agreement for your vehicle  
contains a list of the equipment in your vehicle at  
the time of delivery.  
The vehicle is linked to the Mercedes me user  
account.  
Service and vehicle operation  
Vehicle operation outside the USA or Canada  
Ordering and activating on-demand feature  
When you are abroad with your vehicle, observe  
the following points:  
Should you have any questions concerning equip-  
ment and operation, please consult an authorized  
Mercedes-Benz Center.  
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Add the desired on-demand feature for the  
vehicle to the shopping basket in the  
Mercedes me Store.  
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Service points or replacement parts may not  
be available immediately.  
The Operator's Manual, Supplement, further sup-  
plementary documents and Maintenance Booklet  
are important documents and should be kept in  
the vehicle.  
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Complete the order.  
The on-demand feature is activated when  
operating the vehicle.  
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Unleaded fuel may not be available for vehi-  
cles with a catalytic converter. Leaded fuel  
may cause damage to the catalytic converter.  
Speeding up activation  
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The fuel may have an extremely low octane  
number. Unsuitable fuel can cause engine  
damage.  
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Switch the vehicle oꢁ and lock it.  
Mercedes me app  
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Aꢀer about 2 minutes, unlock the vehicle and  
switch on the vehicle.  
Notes about the on-demand feature  
Some Mercedes-Benz models are available in  
Europe through our European Delivery Program.  
For more information, please consult an author-  
ized Mercedes‑Benz service center, or write to  
one of the following address:  
You can also activate various functions (on-  
demand feature) subsequently via Mercedes me  
aꢀer purchasing your vehicle.  
The on-demand feature has been activated.  
For some features, a notiꢂcation also appears  
in the vehicle's multimedia system.  
Information is available at any authorized  
Mercedes-Benz Center.  
If the activation was not successful, repeat the  
process.  
In the USA:  
Mercedes-Benz USA, LLC  
European Delivery Department  
One Mercedes-Benz Drive  
Sandy Springs, GA 30328  
Activating on-demand feature using Mercedes me  
Requirements:  
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The vehicle has GPS reception.  
General notes  
25  
In Canada:  
Service and Warranty booklet (Canada). You will  
ꢂnd both in the vehicle document wallet.  
Possible danger due to substances hazardous to  
health  
Mercedes-Benz Canada, Inc.  
European Delivery Department  
98 Vanderhoof Avenue  
Toronto, Ontario M4G 4C9  
In compliance with Proposition 65 ("Prop65"), the  
following detachable label has been added to  
each vehicle sold in California:  
Change of address or chaange of owwnership  
In the event of a change of address, please send  
us the "Notiꢂcation of address change" in the  
Service and Guarantee booklet or simply call the  
Mercedes-Benz Customer Assistance Center  
(USA) on the hotline number  
1-800-FOR-MERCedes (1-800-367-6372) or Cus-  
tomer Service (Canada) on 1-800-387-0100. We  
can then reach you in a timely fashion, if neces-  
sary.  
Maintenance  
Your customer advisor conꢂrms the service in the  
service report.  
Roadsidde Assistance  
The Mercedes-Benz Roadside Assistance Program  
oꢁers technical help in the case of a breakdown.  
Your calls to the toll-free Roadside Assistance  
Hotline are answered by our agents 24 hours a  
day, 365 days a year.  
If you sell your Mercedes, please leave all litera-  
ture in the vehicle so that it is available to the next  
owner. If you have purchased a used vehicle,  
please send us the "Notice of Purchase of Used  
Car" in the Service and Guarantee booklet or sim-  
ply call the Mercedes-Benz Customer Assistance  
Center (USA) at the hotline number  
Operating safety  
1-800-FOR-MERCedes (1-800-367-6372) (USA)  
1-800-387-0100 (Canada)  
&
WARNING Risk of accident due to mal-  
functions or system failures  
1-800-FOR-MERCedes (1-800-367-6372) or Cus-  
tomer Service (Canada) at 1-800-387-0100.  
To avoid malfunctions or system failures:  
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You can ꢂnd further information in the Mercedes-  
Benz Roadside Assistance Program brochure  
(USA) or the "Roadside Assistance" section in the  
Always have the prescribed service and  
maintenance work as well any required  

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