Get MBUX multimedia system Guide for Mercedes A Class 4 Door Third Generation (2018-2026)

MBUX multimedia system

212

images in this Operator's Manual. For example,

route guidance with augmented reality is not avail-

able in all equipment variants.

3

4

Touchpad

Controller

Overview and operation

Notes on the MBUX multimedia system

Turn: adjusts the volume

Press brieꢂy: switches the mute function

on/oꢁ

Press and hold: switches the MBUX multime-

dia system or media display on or oꢁ

Buttons for navigation, radio/media and tele-

phone

Buttons for vehicle functions/system settings

and favorites/themes

&

WARNING Risk of distraction from infor-

mation systems and communications

equipment

Overview of the MBUX multiimmeeddiiaa ssyyssttem

If you operate information systems and com-

munication devices integrated in the vehicle

when driving, you could be distracted from the

traꢀc situation. This could also cause you to

lose control of the vehicle.

5

6

#

Only operate this equipment when the

traꢀc situation permits.

Further operating options:

R

Conducting a voice dialog with the Voice Con-

trol System.

#

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traꢀc conditions and operate the

equipment with the vehicle stationary.

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Operating functions contact-free with the

MBUX Interior Assistant.

%

You can ꢃnd further information about opera-

tion as well as about applications and serv-

ices in the Digital Operator's Manual.

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system.

Depending on the equipment, the scope of func-

tion and product designation of your MBUX multi-

media system may diꢁer from the description and

1

2

Touch Control and control panel for the MBUX

multimedia system

Media display with touch functionality

Anti-theꢄ protection

This device is equipped with technical provisions

to protect it against theꢄ. Further information on

MBUX multimedia system

213

protection against theꢄ can be obtained from an

authorized Mercedes-Benz Center.

Home screenn overview

1

4

7

Depending on the display, calls up the ꢃrst

three applications or the home screen

Calls up the proꢃle

SOS NOT READY (only when the Mercedes-

Benz emergency call system is not available)

Mercedes me connect active

Signal strength of the mobile phone network,

network display, battery status of the mobile

phone connected, time

Calls up the Notiꢃcations Center

Calls up an application using the symbol

2

3

5

6

8

9

Calls up the global search

Transmission of vehicle position active

MBUX multimedia system

214

Operating the MBUX multimedia system

Using Touch Control

A

B

C

D

E

Application and current information

Quick-access, e.g. enter home address

Index points and selected display area

Calls up the air conditioning menu

Calls up SUGGESTIONS, THEMES and

FAVORITES

ß Press the rocker switch down and hold:

adds favorites and themes

° Turn controller: adjusts the volume

8 Press controller: switches oꢁ the sound

6 Press the rocker switch up: makes or

accepts a call

~ Press the rocker switch down: rejects or

ends a call

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If Mercedes me connect 5 is active , the

vehicle is linked with Mercedes me connect.

Vehicle data is then transmitted to the back-

end system. What data is transmitted

depends on which services are activated. Fur-

ther details can be found in the Mercedes me

connect terms and conditions and data pro-

tection information. The function is country-

dependent.

If transmission of vehicle position 6 is

active , Mercedes me connect services have

been activated for this vehicle which access

the vehicle's geoposition. In which instances

the geoposition is transmitted depends on the

particular services. Further details can be

found in the Mercedes me connect terms and

conditions and data protection information.

The function is country-dependent.

Navigation through the menus is carried out with

Touch Control 2 with single-ꢃnger swipes.

#

To select a menu option: swipe and press.

#

To move the digital map: swipe in any direc-

tion.

Using the touchscreen

#

Select menu options, symbols or characters

by pressing brieꢂy.

#

1

2

3

To navigate in menus: swipe up, down, leꢄ or

right.

Touch Control

G Press brieꢂy: returns to the previous

display

ß Press the rocker switch down brieꢂy:

shows favorites

#

To use handwriting to enter charactters: write

the character with one ꢃnger on the

touchscreen.

4

MBUX multimedia system

215

#

To zoom in and out of the map: move two ꢃn-

gers together or apart.

Using the touchpad

To select a menu option: swipe and press.

To use handwriting recognition: write a char-

acter on the touchpad.

To call up the global menu: press and hold on

the touchscreen until the OPTIONS menu

appears.

#

To open or close the Notiꢃcations Center:

swipe down or up with two ꢃngers.

%

For more information on operation, please

refer to the Digital Operator's Manual.

To zoom in and out of the map: move two ꢃn-

gers together or apart.

Calling up appliccaattiioonnss uussiinngg bbuuttttons

1

2

G Returns to the previous display

~ Calls up the audio control menu

Swiping to the leꢄ of right: selects the previ-

ous or next radio station/music track

1

2

3

4

y Calls up vehicle functions

z Calls up navigation

3

4

| Calls up radio or media

% Calls up the telephone

Touchpad

MBUX multimedia system

216

R

For your own safety, always observe the following

points when operating mobile communications

equipment and especially your voice control sys-

tem:

Address book

Radio

5

ß Press brieꢂy: calls up favorites

Press and hold: adds a favorite or theme

Media

#

Alternatively, tap © on the touchscreen.

Call up the application (/ page 213).

Vehicle functions

#

R

Observe the legal requirements for the coun-

try in which you are driving.

Starting the Voice Control System

R

If you use the voice control system in an emer-

Functions of the Voice Control System

gency your voice can change and your tele-

phone call, e.g. an emergency call, can

thereby be unnecessarily delayed.

&

WARNING Risk of distraction from infor-

mation systems and communications

equipment

R

Familiarize yourself with the voice control sys-

tem functions before starting the journey.

With the Voice Control System, various applica-

tions in the MBUX multimedia system are opera-

ble using voice input. The Voice Control System is

operational approximately thirty seconds aꢄer the

ignition is switched on and is available for the

driver's seat and front passenger seat.

If you operate information systems and com-

munication devices integrated in the vehicle

when driving, you could be distracted from the

traꢀc situation. This could also cause you to

lose control of the vehicle.

#

Only operate this equipment when the

traꢀc situation permits.

The following multimedia system applications can

be operated:

#

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traꢀc conditions and operate the

equipment with the vehicle stationary.

R

Telephone

R

Text messages

#

R

Navigation

Press rocker switch 1 up.

MBUX multimedia system

217

R

or

The camera is located in the overhead control

panel.

The camera is covered, dirty, fogged up or

scratched.

#

Say "Hello Mercedes".

If the vehicle is equipped with the MBUX Interior

Assistant, selected functions of the multimedia

system can be operated contact-free. The MBUX

Interior Assistant can diꢁerentiate between driver

and front passenger interactions and detects spe-

ciꢃc hand positions (poses).

Wait until the camera has cooled down before

cleaning the camera lens.

Overvieww of the MBUX Interiorr Assistant

Clean the outside of the camera lens with a

dry or damp cotton cloth. Do not use micro-

ꢃber cloths. Do not remove the cover when

cleaning.

&

WARNING Risk of injury from the cam-

era's laser radiation

This product uses a classiꢃcation 1 laser sys-

tem. If the housing is opened or damaged,

laser radiation may damage your retina.

R

System limits, display messages and notes for

rectiꢃcation

Recognition can be impaired by reꢂective

clothing, an adverse color of clothing or by

accessories, for example.

The system may be impaired or may not function

in the following situations:

#

Do not open the housing.

Clothing being worn (hat, shawl, scarf) may be

limiting the detection area of the camera.

#

Always have maintenance work and

repairs carried out by a qualiꢃed special-

ist workshop.

R

The camera in the overhead control panel may

heat up due to operating conditions. As a

result the camera may switch oꢁ temporarily,

particularly during longer periods of operation

and at high outside temperatures.

Keep the camera's ꢃeld of vision clear.

The camera is not operational.

R

This product complies with the requirements of

the FDA 21 CFR 1040.10 and 1040.11 with

exception of the variations according to the FDA

Laser Notice No. 50 from 24. June 2007.

Consult an authorized Mercedes-Benz Center.

Do not touch or cover the camera and wait

until the camera has cooled down and is avail-

able again.

MBUX multimedia system

218

The MBUX Interior Assistant supporrts the following interactions:

Interactiion area

Interaction

Description

In front of the media display or

above the touchpad

Proximity to the control element

The Interior Assistant recognizes the approach of the hand towards a control

element.

Depending on the active application, the display will be adjusted in the media

display. Some functions diꢁerentiate between driver and front passenger.

No speciꢃc hand position is required.

Above the center console

Deꢃned pose

A favorite is called up with a deꢃned pose.

Below the inside rearview mirror

Brief up and down movements

With brief up and down movements below the inside rearview mirror the read-

ing light for the driver or the front passenger is switched on or oꢁ.

Above the front passenger seat

Stretching out a hand above the front By stretching out a hand above the front passenger seat the search light is

passenger seat

switched on. If you withdraw a hand from this area, the search light is

switched oꢁ again.

-

Switchinng the reading light and search light and

on or oꢁ

The hand movement takes place in the

interaction area below the inside rearview

mirror.

The hand movement takes place in the

interaction area above the front passenger

seat.

Requirements:

R

-

For the search light:

The seat belt on the front passenger seat

must not be inserted in the seat belt

buckle.

For the reading light:

-

The function is available when it is dark.

-

The function is available when it is dark.

MBUX multimedia system

219

Switchinng the readinng lightt on and oꢁ

Switcching the search light on and oꢁ

&

WARNING Risk of becoming trapped dur-

ing adjustment of the driver's seat aꢄer

calling up a driver proꢃle

Selecting a user proꢃle may trigger an adjust-

ment of the driver's seat to the position saved

under the user proꢃle. You or other vehicle

occupants could be injured in the process.

#

Make sure that when the position of driv-

er's seat is being adjusted using the mul-

timedia system, no people or body parts

are in the seat's range of movement.

#

Brieꢂy move a hand up or down beneath the

inside rearview mirror.

The reading light is switched on or oꢁ for the

driver or the front passenger.

To switch on: reach across the front

passenger seat with a hand.

The search light is switched on for the driver.

If there is a risk of someone becoming trap-

ped, stop the adjustment process immedi-

ately:

#

To switch oꢁ: take a hand back away from the

front passenger seat.

The search light is switched oꢁ again.

#

a) Tap the warning message on the

media display.

or

#

b) Press a memory position button or a

Informmationn on prroꢃles, themess, suggggestionns and

favorites

seat adjustment switch on the driver's

door.

The adjustment process will be stopped.

For electrically adjustable seats observe the fol-

lowing notes.

MBUX multimedia system

220

Activate Bluetooth^®and select Connect

Phone, to connect a mobile phone with the

user proꢃle .

#

The driver's seat is equipped with an access pre-

venter.

The vehicle can learn the habits of the driver. It

then oꢁers suggestions for the most probable

navigation destinations, media sources, radio sta-

tions or contacts. The requirements for that are

the selection of a proꢃle, your consent to the

recording of data and suꢀcient collected data.

If the driver's door is open, the driver's seat will

not be set aꢄer calling up the driver's proꢃle.

Select Finish.

Proꢃles store your vehicle settings and settings

for the multimedia system. If the vehicle is used

by several drivers, the driver can select their own

proꢃle without changing the stored proꢃle settings

of other drivers.

Selecting proꢃle options

#

Favorites provide quick access to applications

that are used oꢄen. You can select favorites from

categories or add them directly to an application.

Select Ä for a proꢃle.

The following functions are available:

R

Editing, resetting or deleting a proꢃle

%

Information on proꢃles from Mercedes me

connect can be found in the Digital Opera-

tor's Manual.

R

Resetting themes or favorites

Conꢃguring pproꢃles, theemes and suggestions

Multimedia system:

R

Conꢃguring suggestions

Conꢃgurring suggestions

Vehicle settings are, for example, driver's seat,

steering wheel and mirror settings, climate control

and ambient lighting. For the settings of the multi-

media system, you can select, for example, radio

stations, previous destinations as well as themes,

suggestions and favorites.

4

5

©

f Profiles

#

Select Ä for a proꢃle.

Creating a new proꢃle

#

Select Suggestion Settings.

Switch Allow Destination Suggestions, Allow

Select W Create Profile .

Select an avatar.

#

Music Suggestions and Allow Contact Sug-

gestions on or oꢁ.

To deactivate the learning function for one

day: activate Deact. Learning for 24 h.

For 24 hours no new actions will be trained

and no data recorded for the active proꢃle.

Suggestions will continue to be shown.

#

Enter the name and conꢃrm with a.

For recurring driving situations, such as long

drives on the freeway, you can save your preferred

settings in a theme in the vehicle. In a theme you

can save the display of the digital map, your pre-

ferred radio station and preferred drive program,

for example.

#

Select Continue r .

#

Select Current Settings.

#

Select Save.

MBUX multimedia system

221

-

Example: if the option is switched on and a

route to a new destination has been calcula-

ted, this destination would not be taken into

account for the learning function.

Telephone

Voice ampliꢃcation to the rear

System settings

Overview of the system settings menu

R

Connectivity

In the system settings menu, you can make set-

tings in the following menus and control ele-

ments:

Wi-Fi, Bluetooth^®, NFC

-

Creating new themes

R

Time & date

#

Select ©.

R

Display

Language

#

Select THEMES.

Select W Create Theme.

The settings which are saved in the theme are

shown.

-

Styles

Units for distance

Soꢄware updates

Data import/export

PIN protection

System Reset

#

-

Instrument lighting

-

Display brightness

-

Edge lighting

#

Select Continue r.

Select Audio and Navigation (Navigation) and

store the active settings in the theme.

-

Day/night design

#

R

Control elements

#

-

Keyboard language and handwriting recog-

nition

Select Continue r.

Select an entry screen.

Informattion on impoortant systtem updates

#

Important system updates may be necessary for

the security of your multimedia system's data.

Install these updates, or else the security of your

multimedia system cannot be ensured.

-

Sensitivity of the touchpad

#

Select Continue r.

Select an image.

-

Sensitivity of the Touch Controls

#

R

Voice Control System

#

Enter the names into the entry ꢃeld and con-

ꢃrm with a.

A system update consists of three steps:

R

Sound

R

Downloading or copying of the data required

for installation

-

#

Entertainment

Select Save.

-

Navigation and traꢀc announcements

R

Installation of the downloaded system update

MBUX multimedia system

222

R

Activation of the downloaded system update

by restarting the system

If the download of a deep system update is com-

pleted and the downloaded system update is

ready for installation, you will be informed of this

aꢄer the next ignition cycle, for example.

Setting up a Wi-Fi hotspot

Requirements:

%

If automatic soꢄware updates are activated,

the system updates will be downloaded auto-

matically.

R

To set up the Wi-Fi connection of the multime-

dia system with external hotspots: your vehicle

does not have a permanently installed com-

munication module.

%

Park the vehicle safely in a suitable location

before starting the installation.

The multimedia system provides a message when

a system update is available.

Requirements for the installation:

R

The device to be connected supports at least

one of the types of connection described.

R

The ignition is switched oꢁ.

You have the following selection options:

R

Notes and warnings have been read and

accepted.

R

Accept and Install

The system update will be downloaded in the

background.

Multimedia system:

4

5

©

Settings

System

R

The electric parking brake is applied.

5

Wi-Fi & Bluetooth

R

Information

Information about the pending system update

is displayed.

If all requirements have been fulꢃlled, the down-

loaded system update is installed. The multimedia

system cannot be operated while the downloaded

system update is being installed and vehicle func-

tions are restricted.

Activating/deactivating Wi-Fi

#

Select Wi-Fi.

Connectting the multimedia system with an exter-

nal hotspot using Wi-Fi

The type of connection established must be selec-

ted on the multimedia system and on the device

to be connected.

R

Later

The system update can be downloaded man-

ually at a later time.

If errors should occur during the installation, the

multimedia system automatically attempts to

restore the previous version. If restoration of the

previous version is not possible, a symbol appears

on the media display. Consult a qualiꢃed special-

ist workshop to resolve the problem.

Deep systtem updates

Deep system updates access vehicle or system

settings and can therefore only be carried out

when the vehicle is stationary and the ignition is

switched oꢁ.

MBUX multimedia system

223

#

%

The connection procedure may diꢁer depend-

ing on the device. Follow the instructions that

are shown in the display. Further information

can be found in the manufacturer's operating

instructions.

Have the security key displayed on the device

to be connected (see the manufacturer's oper-

ating instructions).

Press the WPS button on the device to be con-

nected.

Select Continue in the multimedia system.

#

Enter this security key on the multimedia sys-

tem.

Activating automatic connection

#

Select Connect via Wi-Fi.

Select the options r of the desired Wi-Fi

network.

Select Internet Settings.

Select Connect via Wi-Fi.

Select Add Hotspot.

Conꢃrm the entry with ¡.

#

Connectiing using a WPS PIN

#

Select the options r of the desired Wi-Fi

network.

#

Activate Permanent Internet Connection.

Connecting using a QR code

#

Connecting with a known Wi-Fi network

#

Select the options r of the desired Wi-Fi

network.

Select Connect via WPS PIN Input.

The multimedia system generates an eight-

digit PIN.

#

Select Connect via Wi-Fi.

Select a Wi-Fi network.

The connection is established again.

#

Select Connect using QR code.

Scan the displayed QR code with the device to

be connected.

The Wi-Fi connection is established.

#

Enter this PIN on the device to be connected.

#

Conꢃrm the entry.

Conꢃgurring the multimmedia syssttem as a Wi-Fi hot-

spot for external devices

Connecting using a button

The type of connection established depends on

the device to be connected. The function must be

supported by the multimedia system and by the

device to be connected. The type of connection

established must be selected on the multimedia

system and on the device to be connected.

Connecting using a security key

#

Select the options r of the desired Wi-Fi

network.

#

Select the options r of the desired Wi-Fi

network.

#

Select Connect via WPS PBC.

Select "Connect via WPS PBC" in the options

on the device to be connected (see the manu-

facturer's operating instructions).

#

Select Connect Using Security Key.

#

Select Vehicle Hotspot.

MBUX multimedia system

224

#

Select Connect Device to Vehicle Hotspot.

Select the vehicle from the device to be con-

nected. The vehicle is displayed with the

DIRECT-MBUX XXXXX network name.

Enter the security key which is shown in the

media display on the device to be connected.

To save a security key: select Save.

When a new security key is saved, all existing

Wi-Fi connections are then disconnected. If

the Wi-Fi connections are being re-estab-

lished, the new security key must be entered.

Connectiing usingg WPS PINN ggeneration

#

Select Connect via WPS PIN Generation.

Enter the PIN shown in the media display on

the device to be connected and conꢃrm.

#

Conꢃrm the entry.

System language

Connecting using WPS PIN entry

#

Connectting using NFC

Notes on the sysstem language

Select Connect via WPS PIN Input.

Enter the PIN that is shown on the external

device's display on the multimedia system.

#

Select Connect via NFC.

Activate NFC on the mobile device (see the

manufacturer's operating instructions).

This function allows you to determine the lan-

guage for the menu displays and the navigation

announcements. The selected language aꢁects

the characters available for entry. The navigation

announcements are not available in all languages.

If a language is not available, the navigation

announcements will be in English.

#

Connectiing using a button

Hold the device to be connected at the vehi-

cle's NFC interface.

#

Select Connect via WPS PBC.

Press the push button on the device to be

connected (see the manufacturer's operating

instructions).

#

Select Finished.

The mobile device is now connected to the

multimedia system hotspot via NFC.

#

Setting the sysstem language

Multimedia system:

#

Select Continue.

Generating a new security key

4

5

©

Settings

System

#

Select Vehicle Hotspot.

Select Generate Security Key.

A connection will be established with the

newly created security key.

Connecting using a security key

5

® Language

Set the language.

#

Select Connect Device to Vehicle Hotspot.

A security key is displayed.

#

MBUX multimedia system

225

R

%

If you are using Arabic map data, the text

information can also be shown in Arabic on

the navigation map. To do so, select ꢀꢁꢂꢃꢄꢅꢆ as

the language from the language list. Naviga-

tion announcements are then also made in

Arabic.

Vehicles with rear telephony: handset connec-

tion

Navigation

Notes on navigation

R

Individual user proꢃles

Route guidance with augmented reality

%

The guest proꢃle is reset when the settings

are restored to the factory settings.

&

WARNING Risk of accident and injury as a

result of distraction, incorrect depiction or

wrong interpretation of the display

%

Vehicles with rear telephony: The handset

must be in the cradle while the system is

reset.

Resetting the multimedia system (reset function)

The camera image of the augmented reality

display is not suitable as a guide for driving.

&

A prompt appears again asking whether you really

wish to reset.

WARNING Risk of accidents due to failure

of multimedia display functions

#

Always keep an eye on the actual traꢀc

situation.

#

Select Yes.

While the multimedia system is being reset, its

functions such as the rear view camera are

not available.

The multimedia system is reset to the factory

settings. If you have set a PIN for your system,

this will also be reset.

#

Avoid extended observation of the cam-

era image.

#

Only reset the multimedia system when

the vehicle is stationary.

&

WARNING Risk of accident and injury due

to imprecise positioning of additional

information

Multimedia system:

4

5

©

Settings

Personal data is deleted, for example:

System

Reset

The additional information from the augmen-

ted reality display may be inaccurate and is

not a substitute for observing and assessing

the actual driving situation.

R

Station presets

R

Connected mobile phones

MBUX multimedia system

226

#

Always keep an eye on the actual traꢀc

situation when carrying out all driving

maneuvers.

Switchingg navigation on

Multimedia system:

4

5

©

Navigation (Navigation)

#

Alternatively: press the z button.

The map displays the current vehicle position.

The navigation menu is shown.

The navigation menu is hidden if route guid-

ance is active.

#

To show: tap on the touchscreen.

The menu is hidden automatically.

MBUX multimedia system

227

Navigatioon overview

Example: digital map with navigation menu

Enters a POI or address and additional desti-

nation entry options

Interrupts route guidance (if route guidance is

active)

Repeats a navigation announcement and

switch navigation announcements on or oꢁ

Calls up the ON THE WAY menu

• To show Route Overview

• To show Route List

• To call up the POSITION menu

- Save Position

- To display Compass

Quick-access and settings

• To show Traffic

1

2

3

4

• To select Alternative Routes

• Report Traffic Incident (Car-to-X)

• To call up the TRAFFIC menu

- To display Traffic Announcements

- To display Area Alerts

5

• To show Parking

- To display Provider Information

MBUX multimedia system

228

R

In the Mercedes me app, register the unit

identiꢃcation number of the control unit and

activate the toll system.

Notices

• To show Highway Information

• Via Advanced options to use View,

Announcements and Route

R

Drive at the prescribed vehicle speed in the

toll lane.

Registration and activation of the toll system

can take up to 24 hours.

R

The toll will be debited automatically only aꢄer

registration and activation of the toll system.

Overview of the toll system

Debiting of toll charges at highway toll gates is

facilitated with an electronic payment system.

When the toll system is activated, the number of

vehicle occupants is ꢃrst transmitted manually

and is preset with one person.

Mercedes-Benz recommends operation using

the MBUX multimedia system. Alternatively,

this can also be done on the control unit in

the glove box.

The toll system uses RFID (Radio Frequency Iden-

tiꢃcation) for data transfer between the control

unit and the toll station.

The number of vehicle occupants can be transmit-

ted automatically. In the process, the number of

seat belts worn is determined.

R

For safety reasons, entries should be made

while the vehicle stationary.

The toll system is initially switched oꢁ at the fac-

tory.

The toll system is operational in all states in the

USA and in all provinces in Canada.

For further information, please consult the

Mercedes me app or an authorized Mercedes-

Benz Center.

The control unit is in the vehicle glove box.

To register and activate the control unit, the fol-

lowing steps are required:

%

In Mexico, for example, the toll system can be

registered and activated for journeys to the

USA.

Or call 1-800-FOR-MERCedes (in the USA) or

1-800-387-0100 (in Canada).

R

Activate the toll system in the settings of the

MBUX multimedia system.

MBUX multimedia system

229

Entering a destination

Multimedia system:

4

5

©

Navigation

ª Where to?

1

5

6

7

8

9

A

Federal state or province in which the vehicle

is located

Enters a POI or address

List with additional destination entry options

Deletes an entry

a Conꢃrms an entry

Switches to handwriting recognition

Enters a space

Switches to voice input

Sets the written language

Switches to digits, special characters and

symbols

Switches to upper-case or lower-case letters

Enter the destination in 2. The entries can

be made in any order.

2

3

4

B

#

MBUX multimedia system

230

The following entries can be made, for example:

Using onlline search

Calculating a route and using settings for route

guidance

R

%

City, street, house number

Requirements: the media display shows an

Internet connection in the status line with the

Q symbol.

R

Street, city

Requirements:

R

The destination has been entered.

R

ZIP code

Destination entry uses online map services. If the

on-board search ꢃnds no suitable destinations or

if you change countries, the online search is avail-

able.

R

The destination address is shown.

R

POI name or POI category, e.g. Parking

Contact name

R

Multimedia system:

4

5

©

Navigation

#

Select a search result in list 3.

For the destination you can enter an address, a

POI or a three-word address.

#

Calculate the route (/ page 230).

%

You can ꢃnd further information about desti-

nation entry, e.g. 3 word addresses, in the

Digital Operator's Manual.

#

Enter the destination in input line 2.

The search results are displayed.

#

Select the destination in the list.

The detailed view for the route is displayed.

Changiing country

#

Select the indicator for federal state or prov-

ince 1.

or

#

Select country indicator 1.

#

Select the federal state or the province in 1.

#

Select the provider for the online service from

the countries list.

#

Enter the country indicator.

1

¥ No route yet.

¦ A route has been mapped.

#

Select the country on list 3.

#

Enter the destination in input line 2.

#

Select the federal state or the province from

list 3.

#

Select the destination in the list.

MBUX multimedia system

231

#

Select ¥.

The route to the destination is calculated.

Route guidance begins.

Select route options with Avoid Options.

Activate Street Names and House Numbers.

During route guidance, street names and

house numbers are shown in the camera

image.

Activate Suggest Alternative Route.

Alternative routes are calculated for every

route.

or

#

Select ¦.

Activate Activate Commuter Route.

If the requirements are met, the multimedia

system automatically detects that the vehicle

is on a commuter route. Route guidance

begins without voice output.

Using map functions

Multimedia system:

Select Set as Waypoint.

The destination address is set as the next

intermediate destination.

4

5

©

Navigation

or

Setting the map scale

#

Activating route guidance with augmented reality

Select Start New Route Guidance.

To zoom in: tap twice quickly with one ꢃnger

on the media display.

The destination address is set as the new des-

tination. The previous destination and the

intermediate destinations are deleted. Route

guidance to the new destination begins.

#

During route guidance, tap on the camera

symbol on the media display.

#

The camera image will be shown instead of

the navigation map before a turning maneuver

and will show additional information.

To zoom out: tap with two ꢃngers on the

media display.

Selectinng route settings

Moving the map

#

To return to the navigation map:: tap on the

camera symbol again.

#

Select Z.

#

Move one ꢃnger in any direction on the

touchscreen.

#

Select Advanced.

Select Route.

Select the route type.

Displaying additional information in the camera

image

#

To reset the map to the current vehicle posi-

tion: press \ brieꢂy.

#

Select Z.

#

Take traꢀc information into consideration with

Dynamic Route Guidance r.

#

Select Advanced.

#

Select Augmented Reality.

MBUX multimedia system

232

#

R

Selectiing maap orientation

#

The service has been activated at an author-

ized Mercedes-Benz Center.

Switch on Traffic Incidents, Free Flowing Traf-

fic and Delay.

If traꢀc information has been received, then

traꢀc incidents such as roadworks, road

blocks, local area reports (e.g. fog) and warn-

ing messages are displayed.

Tap repeatedly on the Ä compass symbol

on the map.

The following additional conditions apply to

the Parking service:

The view changes in the sequence 3D, 2D

Heading Up to 2D North Up.

-

The navigation services option is available,

subscribed to and activated in the

Mercedes me Portal.

Switching highway information on/oꢁ

The traꢀc delay is displayed for the current

route. Traꢀc delays lasting one minute or lon-

ger are taken into consideration.

#

Select Z.

-

The Parking service is within the scope of

the Navigation Services.

#

Activate or deactivate Highway Information.

Displaying hazard warnings with Car-to-X-Commu-

nication

If hazard warnings are available these can be

shown as symbols on the map. The display

depends on the settings for the Traffic and Traf-

fic Incidents options.

Multimedia system:

4

Using services

Requirements:

R

There is an Internet connection.

5

©

Navigation

Displaying the traꢀc situation wwiitth Live Traꢀc

Information

R

Mercedes me connect is available.

#

Select Z.

#

Set the options.

R

You have set up a user account in the

Mercedes me Portal.

#

Activate Traffic.

If Traffic is switched oꢁ and Traffic Incidents

is switched on, the symbols are shown on the

prospective route.

#

Select Advanced.

R

The vehicle is connected to a user account

and you have accepted the conditions of use

for the service.

#

Select View.

#

Displaying weather information annd other map

contents

Select Map Elements.

Further information can be found at: https://

www.mercedes.me

#

Select Z.

R

The service is available.

#

Select Advanced.

MBUX multimedia system

233

#

R

Select View.

Select Map Elements.

Scroll up and show the ONLINE MAP CON-

TENT category.

Information on the parking garage/parking

lot, for example:

#

Observe the changed vehicle height with

add-on roof equipment.

-

Opening times

-

Parking charges

*

NOTE Before selecting the parking option

-

#

Current occupancy

Switch on a service, e.g. Weather.

Current weather information is displayed on

the navigation map, e.g. temperature or cloud

cover.

The data is based on information provided by

the respective service provider.

-

Maximum parking time

-

Mercedes Benz accepts no liability for the

accuracy of the information provided relating

to the parking garage/parking lot.

Maximum acceess heeight

The maximum access height shown by

the parking service does not replace

the need for observation of the actual

circumstances.

Parking service

#

Always observe the local Information and

conditions.

*

NOTE Damage to the vehicle due to not

observing the maximum permitted head-

room clearance

R

Available payment options (Mercedes pay,

coins, bank notes, cards)

%

This service is not available in all countries.

Select Z and activate Parking.

Tap on j in the map.

#

If the vehicle height is greater than the maxi-

mum permitted headroom clearance, the roof

and other parts of the vehicle may be dam-

aged.

R

Details on parking tariꢁs

Number of available parking spaces

Select a parking option.

The map shows the parking options in the

vicinity.

Payment method (e.g. at the parking

meter)

#

Observe the signposted headroom clear-

ance.

R

Services/facilities at the parking option

Telephone number

The following information is displayed (if avail-

able):

#

If the vehicle height is greater than the

permitted headroom clearance, do not

enter.

#

Calculate the route (/ page 230).

R

Destination address, distance from current

vehicle position and arrival time

MBUX multimedia system

234

Notes on thhe dashcam

Multimedia system:

4

Multimedia system:

4

5

©

Mercedes me & Apps

©

Dashcam

Mercedes me & Apps

*

NOTE Before using the dashcam

5

Dashcam

Select the USB device.

You are legally responsible for operation and

use of the dashcam functions. The legal

requirements relating to operation and use of

the dashcam can vary depending on the coun-

try in which the dashcam is operated. There-

fore, observe the legal requirements, in partic-

ular the data protection regulations, in your

country.

#

If several USB devices are connected with the

multimedia system, select a USB device

(/ page 234).

%

When USB devices contain multiple partitions,

recorded video ꢃles are not always displayed

in the recording list.

Select the Individual Recording or Loop

Recording recording mode.

If Individual Recording is selected and the

memory is full the recording stops.

Mercedes-Benz recommends that you use

USB devices with one partition.

If Loop Recording has been selected, several

short video ꢃles are recorded. When the mem-

ory limit is reached, the oldest video ꢃle is

deleted and recording is continued automati-

cally.

Starting or stopping video recording with the

dashcam

For this reason, before using the dashcam

inform yourself about the regulation details for

the respective country.

Requirements:

R

A USB device is connected with the multime-

This function is not permitted in all countries.

#

dia system .

Observe the country-speciꢃc regula-

tions.

#

To start: select Start Recording.

R

The vehicle is switched on.

The length of the recording is shown. The

Please do not remove the storage medium.

message appears. The video ꢃle is stored on

the USB device.

Selecting aa USB devicee for a video recorrding with

the dashcam

To end: select End Recording.

Requirements:

R

At least one USB device is connected with the

multimedia system .

MBUX multimedia system

235

A report may appear in the following cases:

Telepphone

Telepphony

&

WARNINGG Risk of an accident from oper-

ating mobile communication equipment

while the vehicle is in motion

R

For the Individual Recording recording mode:

the memory is full or there are only a few

minutes recording time available. The video

recording stops or will be stopped imminently.

Notes on telephony

Mobile communications devices distract the

driver from the traꢀc situation. This could also

cause the driver to lose control of the vehicle.

&

WARNING Risk of distraction from operat-

ing integrated communication equipment

while the vehicle is in motion

Change the USB device or delete a video ꢃle.

R

If a video recording has started and a national

#

As the driver, only operate mobile com-

munications devices when the vehicle is

stationary.

border is detected, the National Border

Crossed. Please observe the country-spe-

cific regulations on video recording. message

appears.

If you operate communication equipment inte-

grated in the vehicle when driving, you could

be distracted from the traꢀc situation. This

could also cause you to lose control of the

vehicle.

#

As a vehicle occupant, only use mobile

communications devices in the areas

intended for this purpose, e.g. in the rear

passenger compartment.

This function is not available in all countries.

R

The camera is not functional, the Camera

Unavailable message appears.

#

Only operate this equipment when the

traꢀc situation permits.

You must observe the legal requirements for the

country in which you are currently driving when

operating mobile communication equipment in

the vehicle.

Have the camera checked in an authorized

Mercedes-Benz Center.

#

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traꢀc conditions and operate the

equipment with the vehicle stationary.

&

WARNING Risk of injury due to objects

being stowed incorrectly

If objects in the vehicle interior are stowed

incorrectly, they can slide or be thrown around

MBUX multimedia system

236

R

Stowing and securing the mobile phone

(/ page 109)

The following cases can lead to the call being dis-

connected while the vehicle is in motion:

and hit vehicle occupants. In addition, cup

holders, open stowage spaces and mobile

phone receptacles cannot always retain all

objects within.

Bluetooth^®connection:

R

You switch into a transmission/reception sta-

tion, in which no communication channel is

free.

The menu view and the available functions in the

telephone menu are in part dependent on the

Bluetooth^®proꢃle of the connected mobile

phone. Full functionality is only available if the

mobile phone supports both of the following Blue-

tooth^®proꢃles:

There is a risk of injury, particularly in the

event of sudden braking or a sudden change

in direction.

R

The SIM card used is not compatible with the

network available

#

R

Always stow objects so that they cannot

be thrown around in such situations.

A mobile phone with "Twincard" is logged into

the network with the second SIM card at the

same time

R

PBAP (Phone Book Access Proꢃle)

#

Always make sure that objects do not

protrude from stowage spaces, parcel

nets or stowage nets.

-

The contacts on the mobile phone are

shown automatically on the multimedia

system.

The multimedia system supports calls in HD

Voice^®for improved speech quality. A require-

ment for this is that the mobile phone and the

mobile phone network provider of the person you

#

Close the lockable stowage spaces

before starting a journey.

R

MAP (Message Access Proꢃle)

#

are calling support HD Voice^®

.

-

Always stow and secure heavy, hard,

The mobile phone message functions can

be used on the multimedia system.

pointed, sharp-edged, fragile or bulky

objects in the trunk/cargo compart-

ment.

Depending on the quality of the connection, the

voice quality may ꢂuctuate.

Irrespective of this, Bluetooth^®audio functionality

can by used with any mobile radio unit.

Further information can be obtained from an

authorized Mercedes-Benz Center or at: https://

www.mercedes-benz.com/connect

Observe the additional information on stowing

mobile communications devices correctly:

For information on the range of functions of the

mobile radio unit to be connected, see the manu-

facturer's operating instructions.

R

Loading the vehicle (/ page 100)

Network connection:

MBUX multimedia system

237

Telephone menu overview

Bluetooth^®device name of the currently con-

nected mobile phone/of the mobile phone

Bluetooth^®device name of the currently con-

nected mobile phone/of the mobile phone

(two phone mode)

Telephony operatinng modess overview

1

6

7

8

9

Device manager

Messages

Numerical pad

Contact search

Depending on your equipment, the following tel-

ephony operating modes are available:

2

R

A mobile phone is connected to the multime-

dia system via Bluetooth^®.

3

4

5

Battery status of the connected mobile phone

Signal strength of the mobile phone network

Options

MBUX multimedia system

238

R

Two mobile phones are connected with the

multimedia system via Bluetooth^®(two phone

mode).

Multimedia system:

4

Managing contacts, e.g.:

5

©

Phone

-

Downloading mobile phone contacts

-

Managing the format of a contact's name

Searching for a mobile phone

#

-

You can use all the functions of the multi-

media system with the mobile phone in the

foreground.

-

Saving a contact as a favorite

Select í.

Receiving and sending messages, e.g.:

#

Select Connect New Device.

-

Using the read-aloud function

-

You can receive incoming calls and mes-

sages with the mobile phone in the back-

ground.

Connecting a mobile phone

Authorization follows using secure simple pairing.

-

Dictating a new message

#

Select a mobile phone.

A code is displayed in the multimedia system

and on the mobile phone.

You can interchange the mobile phone in

the foreground and background.

Connecting a mobile phone

Requirements:

#

If both codes match, conꢃrm the code on the

mobile phone.

Bluetooth^®is activated on the mobile phone

R

Functions in the telephony menu

(see the manufacturer's operating instruc-

tions).

Bluetooth^®is activated on the multimedia sys-

tem.

In the telephony menu you have the following

functions, for example:

R

Making calls, e.g.:

-

R Accept a call

-

k End Call

-

i Create Confer. Call

Accepting or rejecting a waiting call

-

MBUX multimedia system

239

#

R

Press me button 1.

Operating the vehicle

Nearest authorized Mercedes-Benz Center

Mercedess me app

Mercedes mme calls

Making an emergency call

Other products and services from Mercedes-

Benz

#

To open the cover of SOS button 2 , press it

brieꢂy.

Making a call via the overhead control panel

#

Data is transferred during the connection to the

Mercedes-Benz customer center (/ page 241).

Press and hold SOS button 3 for at least one

second.

Calling the Mercedes-Bennz cusstomer ccenter using

the multimeddia system

If a Mercedes me call is active, an emergency call

can still be triggered. This has priority over all

other active calls.

Requirements:

R

Access to a mobile phone network is available.

Information about the Mercedes me call

A call to the Mercedes-Benz customer center has

been initiated via the me button in the overhead

control panel or the multimedia system

(/ page 239).

R

The contract partner's mobile network cover-

age is available in the respective region.

R

The vehicle must be switched on so that vehi-

cle data can be transferred automatically.

Using the voice dialog system you access the

desired service:

Multimedia system:

4

5

©

Phone

g

R

Accident and Breakdown Management

#

Call Mercedes me connect.

R

Mercedes-Benz customer center for general

information about the vehicle

1

2

3

me button for service or information calls

SOS button cover

SOS button (emergency call system)

Aꢄer conꢃrmation, the multimedia system

sends the required vehicle data. The data

transfer is shown in the media display.

You can ꢃnd information on the following topics:

R

Activation of Mercedes me connect

Making a Mercedes me call

MBUX multimedia system

240

#

Then, you can select a service and be connected

to a specialist at the Mercedes-Benz customer

center.

Select Call.

R

The vehicle data is sent automatically

be conꢃrmed or declined. Aꢄer being

declined, this will not be shown again.

(/ page 242).

Arranging a service appointment via a Mercedes

me call

R

The Mercedes-Benz Customer Center

takes your call and organizes the break-

down and accident assistance.

Callinng the Mercedes-Benz Customer Center aꢄer

automatic accident or breakdown detection

If you have activated the maintenance manage-

ment service, relevant vehicle data is transferred

automatically to the Mercedes-Benz customer

center. You will then receive individual recommen-

dations regarding the maintenance of your vehi-

cle.

Requirements:

R

The vehicle has detected an accident or break-

You may be charged for these services.

down situation.

%

Depending on the severity of the accident, an

automatic emergency call can be initiated.

This has priority over all other active calls.

R

The vehicle is stationary.

R

The hazard warning lights are switched on.

Regardless of whether you have consented to the

maintenance management service, the multime-

dia system reminds you aꢄer a certain amount of

time that a service is due. A prompt appears ask-

ing if you would like to make an appointment.

In addition, if the Mercedes me connect

service "Telediagnostics" is active, a similar

prompt can appear aꢄer a delay in the event

of a breakdown. If you are already in contact

with the Mercedes-Benz Customer Center or

have already received support, this prompt

can be ignored or declined.

%

This function is not available in all countries.

The vehicle can detect accident or breakdown sit-

uations under certain circumstances.

In the event an accident or breakdown is detec-

ted, the emergency guide shows safety notes in

the multimedia system display.

#

To arrange a service appointment: select Call.

Aꢄer your agreement, the vehicle data is

transferred and the Mercedes-Benz customer

center takes your preferred appointment date.

The information is then sent to your desired

service outlet.

%

If you answer the prompt for support from the

Mercedes-Benz Customer Center with Later,

the message will be hidden and appear again

later.

The prompt triggered by the Mercedes me

connect service "Telediagnostics", can either

Aꢄer quitting the emergency guide display on the

multimedia system, a prompt appears asking

whether you would like to get support from the

Mercedes-Benz Customer Center.

This will contact you to conꢃrm the appoint-

ment and if necessary consult about the

details.

MBUX multimedia system

241

%

If you select Later aꢄer the service message

appears, the message is hidden and reap-

pears at a later time.

Data transfer if Mercedes me connect services

are not activated

If Accident and Breakdown Management is called

via the voice control system, the following data

can also be called up from the vehicle by the

Mercedes-Benz customer center:

If no Mercedes me connect services are activa-

ted, the following data is transferred:

Transferred data during a Mercedes me call

When you make a service call via Mercedes me,

data is transmitted. This enables targeted advice

and a smooth service.

R

Current vehicle location

R

Vehicle identiꢃcation number

R

Time of the call

Data transfer if Mercedes me connect services

are activated

An overview of the data transmitted can be found

in the respective terms of use for Mercedes me

connect services. These can be obtained in the

Mercedes me portal: https://

R

Reason for the initiation of the call

The following requirements must be fulꢃlled for

the transfer of the data:

R

Country indicator of the vehicle

R

Set language for the multimedia system

R

The vehicle is switched on.

R

Telephone number of the communication plat-

form installed in the vehicle

R

The required data transfer technology is sup-

ported by the mobile phone network provider.

me.secure.mercedes-benz.com

Data processing

If a call is made for a service appointment via the

service reminder, the following data is also trans-

mitted:

R

The quality of the mobile connection is suꢀ-

cient.

The data transmitted within the scope of the call

is deleted from the processing system aꢄer the

call is ꢃnished, in so far as this data is not being

used for other activated Mercedes me connect

services.

Multi-stage transfer depends on the following fac-

tors:

R

Current mileage and maintenance data

If a call is made aꢄer automatic accident or break-

down detection using the multimedia system, the

following data is also transmitted:

R

Reason for the initiation of the call

The incident-speciꢃc data is processed and stored

in the Mercedes-Benz customer center and, if

required to process the incident, forwarded to the

service partner authorized by the Mercedes-Benz

customer center. Please take note of the data pro-

tection information on the Mercedes me Internet

R

The available mobile phone transmission tech-

nology.

R

Current mileage and maintenance data

Current vehicle location

R

The activated Mercedes me connect services.

R

The service selected in the voice control sys-

tem.

MBUX multimedia system

242

page https://www.mercedes.me or in the recor-

ded message immediately aꢄer calling the

Mercedes-Benz customer center.

The me button and the SOS button can be found

on the vehicle's overhead control panel

(/ page 239).

Information on Mercedes me connect Accident

and Breakdown Management

The Accident and Breakdown Management can

include the following functions:

%

The recorded message is not available in

every country.

You can also call the Mercedes-Benz customer

center using the multimedia system

(/ page 239).

R

Supplement to the Mercedes-Benz emergency

call system (/ page 246)

Please note that Mercedes me connect is a

Mercedes-Benz service. In emergencies, ꢃrst call

the national emergency services using the stand-

ard national emergency service telephone num-

bers. In emergencies, you can also use the

Mercedes-Benz emergency call system

(/ page 246).

Mercedes mme connect

If necessary, the contact person at the

Mercedes-Benz emergency call center for-

wards the call to Mercedes me connect Acci-

dent and Breakdown Management. Forward-

ing the call is however not possible in all coun-

tries.

Informatiion on Mercedes mee connect

Mercedes me connect consists of multiple serv-

ices.

You can use the following services via the multi-

media system and the overhead control panel, for

example:

R

Breakdown assistance by a technician on

Observe the conditions of use for Mercedes me

connect and other services. These can be

obtained in the Mercedes me Portal: https://

me.secure.mercedes-benz.com

location and/or the towing away of the vehicle

to the nearest authorized Mercedes-Benz Cen-

ter

R

Accident and Breakdown Management (me

button or situation-dependent display in the

multimedia system)

You may be charged for these services.

R

Mercedes-Benz emergency call system (auto-

matic emergency call and SOS button)

Further information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal: https://me.secure.mercedes-benz.com

R

Addition to the emergency guide aꢄer auto-

matic accident or breakdown detection

(/ page 240)

The Mercedes me connect Accident and Break-

down Management and the Mercedes-Benz emer-

gency call center are available to you around the

clock.

In the event of a breakdown or accident, fur-

ther vehicle data is sent which enables optimal

support by the Mercedes-Benz customer cen-

MBUX multimedia system

243

ter and the authorized service partner or

breakdown assistance.

result in delays or the failure of the informa-

tion to appear in the multimedia system.

Overvieww of thee Mercedes me & Apps menu

When you log in with a user account to the

Mercedes me Portal, then services and oꢁers

from Mercedes-Benz will be available to you.

R

Addition to the Mercedes me connect service

Telediagnostics

More information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal: https://me.secure.mercedes-benz.com

With the Telediagnostics function, speciꢃc

wear and failure reports are recorded by the

service provider, in so far as these can be

clearly interpreted and are available through

the monitoring of components that are subject

to diagnostics.

For more information consult an authorized

Mercedes-Benz Center or visit the Mercedes me

portal: https://me.secure.mercedes-benz.com

Data transferred during Mercedes me connect

call services

%

Make sure you always keep the Mercedes me

apps updated.

The data transferred during a Mercedes me con-

nect call depends on:

R

You can call up the menu using Mercedes me &

Apps in the multimedia system.

In the Mercedes me & Apps menu, the following

options can be available:

The reason for initiation of the call

If your vehicle detects a breakdown or threat

of a breakdown, you may be prompted via the

multimedia system to contact the Mercedes-

Benz customer center for further help. This

prompt in the multimedia system only appears

when the vehicle is stationary.

R

The service that is selected in the voice con-

trol system

R

The activated Mercedes me connect services

R

Connecting the vehicle with the Mercedes me

user account

You can ꢃnd out which data is transferred when

using the services in the currently valid Mercedes

me connect terms of use and the data protection

information for Mercedes me connect. You can

ꢃnd these in your Mercedes me user account.

R

Deleting a connection between a Mercedes

%

These services are subject to technical

me user account and the vehicle

Calling up the Mercedes me services

restrictions such as the mobile phone cover-

age, mobile network quality and the ability of

the processing systems to interpret the trans-

ferred data. In some circumstances, this can

R

Calling up apps such as, In-Car Oꢀce or the

web browser depending on availability

MBUX multimedia system

244

Web browseer overview

The web browser is started using the Mercedes

me & Apps menu.

%

Websites cannot be shown while the vehicle is Overview of smartphone integration

in motion.

1

2

3

4

5

6

URL entry

Bookmarks

Web page, back

Web page, forwards

To refresh/stop

Options

With Smartphone Integration, you can use certain

functions on your mobile phone via the multime-

dia system display.

Only one mobile phone at a time can be connec-

ted via Smartphone Integration to the multimedia

MBUX multimedia system

245

%

system. Also for use with two phone mode with

smartphone integration, only one additional

mobile phone can be connected using Bluetooth^®

with the multimedia system.

Mercedes-Benz recommends disconnecting

the connecting cable only when the vehicle is

stationary.

The following driving status data is transmitted:

R

Transmission position engaged

R

Distinction between parked, standstill, rolling

and driving

Overview of transferred vehicle data

The full range of functions for Smartphone Inte-

gration is only possible with an Internet connec-

tion. The appropriate application must be down-

loaded on the mobile phone to use Smartphone

Integration. The mobile phone must be switched

on and connected to a USB port with the ç

symbol on the multimedia system using a suitable

cable.

When using Smartphone Integration, certain vehi-

cle data is transferred to the mobile phone. This

enables you to get the best out of selected mobile

phone services. Vehicle data is not directly acces-

sible.

R

Day/night mode of the instrument cluster

R

Drive type

The transfer of this data is used to alter how con-

tent is displayed to correspond to the driving sit-

uation.

The following system information is transmitted:

The following position data is transmitted:

R

Soꢄware release of the multimedia system

R

Coordinates

R

System ID (anonymized)

Apps for Smartphone Integration

Apple CarPlay^®

R

Speed

R

The transfer of this data is used to optimize com-

munication between the vehicle and the mobile

phone.

R

Compass direction

R

Android Auto

R

Acceleration direction

%

For safety reasons, the ꢃrst activation of

Smartphone Integration on the multimedia

system must be carried out when the vehicle

is stationary and the parking brake is applied.

To do this, and to assign several vehicles to the

mobile phone, a vehicle identiꢃer is randomly gen-

erated.

This data is used by the mobile phone to improve

the accuracy of the navigation (e.g. for continua-

tion in a tunnel).

This has no connection to the vehicle identiꢃca-

tion number (VIN) and is deleted when the multi-

media system is reset (/ page 225).

You can start Apple CarPlay^®or Android Auto

from the device manager.

MBUX multimedia system

246

Deactivation of this module prevents the activa-

tion of any and all Merceddes me connnect serv-

ices. Aꢄer the deactivation of eCall, automatic

emergency call and manual emergency call will

not be avvailable.

eCall does not replace dialing 911 in the event of

an accident.

Mercedess--BBenzz eemergency call system

Informaation on thhe Mercedes-Benz emergency

call system

An emergency call can be made automatically or

manually.

Your vehicle is equipped with the Mercedes-Benz

emergency call system ("eCall"). This feature can

help save lives in the event of an accident. eCall

in no way replaces assistance provided from dial-

ing 911.

Only make emergency calls if you or others are in

need of rescue. Do not make an emergency call in

the event of a breakdown or a similar situation.

The vehicle must be switched on before an auto-

matic emergency call can be made.

%

eCall is activated at the factory.

Messages on the display

SOS NOT READY: the vehicle is not on or eCall not

available.

eCall can be deactivated by an authorized

Mercedes-Benz dealer. Please note that in the

event ownership of the vehicle is transferred

to another owner in its deactivated state,

eCall will remain deactivated unless the new

owner visits an authorized Mercedes-Benz

dealership to reactivate the system.

Mercedes-Benz eCall only functions in areas

where mobile phone coverage is available from

the wireless service providers. Insuꢀcient net-

work coverage from the wireless service providers

may result in an emergency call not being trans-

mitted.

During an active emergency call, <schar> appears

in the display.

You can ꢃnd more information on the regional

availability of eCall at: https://www.mercedes-

benz-mobile.com/extra/ecall/

eCall is a standard feature in your Mercedes-Benz

vehicle. In order to function as intended, the sys-

tem relies on the transmission of data detailed in

the "Mercedes-Benz emergency call system data

transmission" section that follows (/ page 248).

%

If there is a malfunction in the Mercedes-Benz

emergency call system (e.g. a malfunction

with the speaker, microphone, airbag, SOS

button), a corresponding message appears on

the display in the instrument cluster.

Overview of the Mercedees-Benzz emergency call

system

eCall can help to reduce the time between an

accident and the arrival of emergency services at

the site of the accident. It helps locate an acci-

dent site in places that are diꢀcult to access.

However, even if a vehicle is equipped with eCall,

this does not mean the system is ON. As such,

To disable eCall, a customer must visit an author-

ized Mercedes-Benz Service department to deac-

tivate the vehicle's communication module.

MBUX multimedia system

247

Triggering an automatic Mercedes‑Benz emer-

gency call

The SOS button in the overhead control panel

ꢂashes until the emergency call is ꢃnished.

Triggeriing a manual Mercedes-Benz emergency

call

It is not possible to immediately end an automatic

emergency call.

#

To use the SOS button in the overhead con-

trol panel: press and hold the SOS button for

at least one second (/ page 239).

Requirements:

R

The vehicle is switched on.

If no connection can be made to the emergency

services either, a corresponding message appears

in the media display.

R

The starter battery is suꢀciently charged.

#

To use voice control: use the Voice Control

System voice commands .

The Mercedes‑Benz emergency call system trig-

gers an emergency call automatically in the fol-

lowing cases:

#

Dial the local emergency number on your

mobile phone.

The emergency call has been made:

R

A voice connection is made to the Mercedes-

Benz emergency call center.

R

Aꢄer activation of the restraint systems such

as airbags or Emergency Tensioning Devices

aꢄer an accident

If an emergency call has been initiated:

R

Remain in the vehicle if the road and traꢀc

R

A message with accident data is transmitted

to the Mercedes-Benz emergency call center.

conditions permit you to do so until a voice

connection is established with the emergency

call center operator.

R

Aꢄer an emergency stop automatically initi-

ated by Active Emergency Stop Assist

The Mercedes-Benz emergency call center

can transmit the vehicle position data to one

of the emergency call centers.

R

The emergency call has been made:

Based on the call, the operator decides

whether it is necessary to call rescue teams

and/or the police to the accident site.

R

A voice connection is made to the Mercedes-

Benz emergency call center.

R

Remain in the vehicle if the road and traꢀc

conditions permit you to do so until a voice

connection is established with the emergency

call center operator.

R

If no vehicle occupant answers, an ambulance

is sent to the vehicle immediately.

R

A message with accident data is transmitted

to the Mercedes-Benz emergency call center.

R

Based on the call, the operator decides

whether it is necessary to call rescue teams

and/or the police to the accident site.

The Mercedes-Benz emergency call center

can transmit the vehicle position data to one

of the emergency call centers.

MBUX multimedia system

248

R

If no connection can be made to the emergency

services either, a corresponding message appears

in the media display.

Whether Mercedes me connect is available or

not

Whether the emergency call was initiated

manually or automatically

#

Dial the local emergency number on your

mobile phone.

R

Time of the accident

Ending an unintentionally triggered manual

Mercedes-Benz emergency call

Language setting on the multimedia system

Data transmitted is vehicle information. For any

questions about the collection, use and sharing of

the eCall system data, please contact MBUSA's

Customer Assistance Center at 800-FOR-MERC.

#

Using the multifunction steering wheel: select

~. Depress the button for several seconds.

Data transfer of the Mercedes-Benz emergency

call system

For Canada, please contact MBC's Customer

Assistance Center at 1-800-387-0100.

In the event of an automatic or manual emergency

call the following data is transmitted, for example:

Customer requests for covered information should

be submitted via the same channels.

R

Vehicle's GPS position data

For accident clariꢃcation purposes, the following

measures can be taken up to an hour aꢄer the

emergency call has been initiated:

R

GPS position data on the route (a few hundred

meters before the incident) ()

R

The current vehicle position can be deter-

mined.

R

Direction of travel

R

Vehicle identiꢃcation number

R

A voice connection to the vehicle occupants

can be established.

R

Vehicle drive type

R

Number of people determined to be in the

vehicle

MBUX multimedia system

249

Radio & media

Overview of the symbols and functions iinn tthe media menu

Symbol

Designation

Play

Function

6

Select to start or continue playback.

8

:

Rest

Select to pause the playback.

Repeat a track

Select to repeat the current track or the active playlist.

R

Select once: the active playlist is repeated.

R

Select twice: the current track is repeated.

R

Select three times: the function is deactivated.

9

Random playback

Skip forwards/back

Options

Select to play back the tracks in random order.

Select to skip to the next or to the previous track.

Select to show additional options.

û/ü

ß

5

MBUX multimedia system for Your Mercedes A Class 4 Door Third Generation (2018-2026)

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