Get MBUX multimedia system -> Mercedes me app Guide for Mercedes A Class 4 Door Third Generation (2018-2026)

MBUX multimedia system

239

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Press me button 1.

Operating the vehicle

Nearest authorized Mercedes-Benz Center

Mercedess me app

Mercedes mme calls

Making an emergency call

Other products and services from Mercedes-

Benz

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To open the cover of SOS button 2 , press it

brieꢀy.

Making a call via the overhead control panel

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Data is transferred during the connection to the

Mercedes-Benz customer center (/ page 241).

Press and hold SOS button 3 for at least one

second.

Calling the Mercedes-Bennz cusstomer ccenter using

the multimeddia system

If a Mercedes me call is active, an emergency call

can still be triggered. This has priority over all

other active calls.

Requirements:

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Access to a mobile phone network is available.

Information about the Mercedes me call

A call to the Mercedes-Benz customer center has

been initiated via the me button in the overhead

control panel or the multimedia system

(/ page 239).

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The contract partner's mobile network cover-

age is available in the respective region.

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The vehicle must be switched on so that vehi-

cle data can be transferred automatically.

Using the voice dialog system you access the

desired service:

Multimedia system:

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5

©

Phone

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Accident and Breakdown Management

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Call Mercedes me connect.

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Mercedes-Benz customer center for general

information about the vehicle

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2

3

me button for service or information calls

SOS button cover

SOS button (emergency call system)

Aꢂer conꢁrmation, the multimedia system

sends the required vehicle data. The data

transfer is shown in the media display.

You can ꢁnd information on the following topics:

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Activation of Mercedes me connect

Making a Mercedes me call

MBUX multimedia system

240

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Then, you can select a service and be connected

to a specialist at the Mercedes-Benz customer

center.

Select Call.

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The vehicle data is sent automatically

be conꢁrmed or declined. Aꢂer being

declined, this will not be shown again.

(/ page 242).

Arranging a service appointment via a Mercedes

me call

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The Mercedes-Benz Customer Center

takes your call and organizes the break-

down and accident assistance.

Callinng the Mercedes-Benz Customer Center aꢂer

automatic accident or breakdown detection

If you have activated the maintenance manage-

ment service, relevant vehicle data is transferred

automatically to the Mercedes-Benz customer

center. You will then receive individual recommen-

dations regarding the maintenance of your vehi-

cle.

Requirements:

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The vehicle has detected an accident or break-

You may be charged for these services.

down situation.

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Depending on the severity of the accident, an

automatic emergency call can be initiated.

This has priority over all other active calls.

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The vehicle is stationary.

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The hazard warning lights are switched on.

Regardless of whether you have consented to the

maintenance management service, the multime-

dia system reminds you aꢂer a certain amount of

time that a service is due. A prompt appears ask-

ing if you would like to make an appointment.

In addition, if the Mercedes me connect

service "Telediagnostics" is active, a similar

prompt can appear aꢂer a delay in the event

of a breakdown. If you are already in contact

with the Mercedes-Benz Customer Center or

have already received support, this prompt

can be ignored or declined.

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This function is not available in all countries.

The vehicle can detect accident or breakdown sit-

uations under certain circumstances.

In the event an accident or breakdown is detec-

ted, the emergency guide shows safety notes in

the multimedia system display.

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To arrange a service appointment: select Call.

Aꢂer your agreement, the vehicle data is

transferred and the Mercedes-Benz customer

center takes your preferred appointment date.

The information is then sent to your desired

service outlet.

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If you answer the prompt for support from the

Mercedes-Benz Customer Center with Later,

the message will be hidden and appear again

later.

The prompt triggered by the Mercedes me

connect service "Telediagnostics", can either

Aꢂer quitting the emergency guide display on the

multimedia system, a prompt appears asking

whether you would like to get support from the

Mercedes-Benz Customer Center.

This will contact you to conꢁrm the appoint-

ment and if necessary consult about the

details.

MBUX multimedia system

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If you select Later aꢂer the service message

appears, the message is hidden and reap-

pears at a later time.

Data transfer if Mercedes me connect services

are not activated

If Accident and Breakdown Management is called

via the voice control system, the following data

can also be called up from the vehicle by the

Mercedes-Benz customer center:

If no Mercedes me connect services are activa-

ted, the following data is transferred:

Transferred data during a Mercedes me call

When you make a service call via Mercedes me,

data is transmitted. This enables targeted advice

and a smooth service.

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Current vehicle location

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Vehicle identiꢁcation number

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Time of the call

Data transfer if Mercedes me connect services

are activated

An overview of the data transmitted can be found

in the respective terms of use for Mercedes me

connect services. These can be obtained in the

Mercedes me portal: https://

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Reason for the initiation of the call

The following requirements must be fulꢁlled for

the transfer of the data:

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Country indicator of the vehicle

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Set language for the multimedia system

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The vehicle is switched on.

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Telephone number of the communication plat-

form installed in the vehicle

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The required data transfer technology is sup-

ported by the mobile phone network provider.

me.secure.mercedes-benz.com

Data processing

If a call is made for a service appointment via the

service reminder, the following data is also trans-

mitted:

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The quality of the mobile connection is suꢃ-

cient.

The data transmitted within the scope of the call

is deleted from the processing system aꢂer the

call is ꢁnished, in so far as this data is not being

used for other activated Mercedes me connect

services.

Multi-stage transfer depends on the following fac-

tors:

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Current mileage and maintenance data

If a call is made aꢂer automatic accident or break-

down detection using the multimedia system, the

following data is also transmitted:

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Reason for the initiation of the call

The incident-speciꢁc data is processed and stored

in the Mercedes-Benz customer center and, if

required to process the incident, forwarded to the

service partner authorized by the Mercedes-Benz

customer center. Please take note of the data pro-

tection information on the Mercedes me Internet

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The available mobile phone transmission tech-

nology.

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Current mileage and maintenance data

Current vehicle location

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The activated Mercedes me connect services.

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The service selected in the voice control sys-

tem.

MBUX multimedia system

242

page https://www.mercedes.me or in the recor-

ded message immediately aꢂer calling the

Mercedes-Benz customer center.

The me button and the SOS button can be found

on the vehicle's overhead control panel

(/ page 239).

Information on Mercedes me connect Accident

and Breakdown Management

The Accident and Breakdown Management can

include the following functions:

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The recorded message is not available in

every country.

You can also call the Mercedes-Benz customer

center using the multimedia system

(/ page 239).

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Supplement to the Mercedes-Benz emergency

call system (/ page 246)

Please note that Mercedes me connect is a

Mercedes-Benz service. In emergencies, ꢁrst call

the national emergency services using the stand-

ard national emergency service telephone num-

bers. In emergencies, you can also use the

Mercedes-Benz emergency call system

(/ page 246).

Mercedes mme connect

If necessary, the contact person at the

Mercedes-Benz emergency call center for-

wards the call to Mercedes me connect Acci-

dent and Breakdown Management. Forward-

ing the call is however not possible in all coun-

tries.

Informatiion on Mercedes mee connect

Mercedes me connect consists of multiple serv-

ices.

You can use the following services via the multi-

media system and the overhead control panel, for

example:

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Breakdown assistance by a technician on

Observe the conditions of use for Mercedes me

connect and other services. These can be

obtained in the Mercedes me Portal: https://

me.secure.mercedes-benz.com

location and/or the towing away of the vehicle

to the nearest authorized Mercedes-Benz Cen-

ter

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Accident and Breakdown Management (me

button or situation-dependent display in the

multimedia system)

You may be charged for these services.

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Mercedes-Benz emergency call system (auto-

matic emergency call and SOS button)

Further information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal: https://me.secure.mercedes-benz.com

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Addition to the emergency guide aꢂer auto-

matic accident or breakdown detection

(/ page 240)

The Mercedes me connect Accident and Break-

down Management and the Mercedes-Benz emer-

gency call center are available to you around the

clock.

In the event of a breakdown or accident, fur-

ther vehicle data is sent which enables optimal

support by the Mercedes-Benz customer cen-

MBUX multimedia system

243

ter and the authorized service partner or

breakdown assistance.

result in delays or the failure of the informa-

tion to appear in the multimedia system.

Overvieww of thee Mercedes me & Apps menu

When you log in with a user account to the

Mercedes me Portal, then services and oꢄers

from Mercedes-Benz will be available to you.

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Addition to the Mercedes me connect service

Telediagnostics

More information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal: https://me.secure.mercedes-benz.com

With the Telediagnostics function, speciꢁc

wear and failure reports are recorded by the

service provider, in so far as these can be

clearly interpreted and are available through

the monitoring of components that are subject

to diagnostics.

For more information consult an authorized

Mercedes-Benz Center or visit the Mercedes me

portal: https://me.secure.mercedes-benz.com

Data transferred during Mercedes me connect

call services

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Make sure you always keep the Mercedes me

apps updated.

The data transferred during a Mercedes me con-

nect call depends on:

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You can call up the menu using Mercedes me &

Apps in the multimedia system.

In the Mercedes me & Apps menu, the following

options can be available:

The reason for initiation of the call

If your vehicle detects a breakdown or threat

of a breakdown, you may be prompted via the

multimedia system to contact the Mercedes-

Benz customer center for further help. This

prompt in the multimedia system only appears

when the vehicle is stationary.

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The service that is selected in the voice con-

trol system

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The activated Mercedes me connect services

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Connecting the vehicle with the Mercedes me

user account

You can ꢁnd out which data is transferred when

using the services in the currently valid Mercedes

me connect terms of use and the data protection

information for Mercedes me connect. You can

ꢁnd these in your Mercedes me user account.

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Deleting a connection between a Mercedes

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These services are subject to technical

me user account and the vehicle

Calling up the Mercedes me services

restrictions such as the mobile phone cover-

age, mobile network quality and the ability of

the processing systems to interpret the trans-

ferred data. In some circumstances, this can

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Calling up apps such as, In-Car Oꢃce or the

web browser depending on availability

MBUX multimedia system

244

Web browseer overview

The web browser is started using the Mercedes

me & Apps menu.

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Websites cannot be shown while the vehicle is Overview of smartphone integration

in motion.

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URL entry

Bookmarks

Web page, back

Web page, forwards

To refresh/stop

Options

With Smartphone Integration, you can use certain

functions on your mobile phone via the multime-

dia system display.

Only one mobile phone at a time can be connec-

ted via Smartphone Integration to the multimedia

MBUX multimedia system

245

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system. Also for use with two phone mode with

smartphone integration, only one additional

mobile phone can be connected using Bluetooth^®

with the multimedia system.

Mercedes-Benz recommends disconnecting

the connecting cable only when the vehicle is

stationary.

The following driving status data is transmitted:

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Transmission position engaged

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Distinction between parked, standstill, rolling

and driving

Overview of transferred vehicle data

The full range of functions for Smartphone Inte-

gration is only possible with an Internet connec-

tion. The appropriate application must be down-

loaded on the mobile phone to use Smartphone

Integration. The mobile phone must be switched

on and connected to a USB port with the ç

symbol on the multimedia system using a suitable

cable.

When using Smartphone Integration, certain vehi-

cle data is transferred to the mobile phone. This

enables you to get the best out of selected mobile

phone services. Vehicle data is not directly acces-

sible.

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Day/night mode of the instrument cluster

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Drive type

The transfer of this data is used to alter how con-

tent is displayed to correspond to the driving sit-

uation.

The following system information is transmitted:

The following position data is transmitted:

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Soꢂware release of the multimedia system

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Coordinates

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System ID (anonymized)

Apps for Smartphone Integration

Apple CarPlay^®

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Speed

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The transfer of this data is used to optimize com-

munication between the vehicle and the mobile

phone.

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Compass direction

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Android Auto

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Acceleration direction

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For safety reasons, the ꢁrst activation of

Smartphone Integration on the multimedia

system must be carried out when the vehicle

is stationary and the parking brake is applied.

To do this, and to assign several vehicles to the

mobile phone, a vehicle identiꢁer is randomly gen-

erated.

This data is used by the mobile phone to improve

the accuracy of the navigation (e.g. for continua-

tion in a tunnel).

This has no connection to the vehicle identiꢁca-

tion number (VIN) and is deleted when the multi-

media system is reset (/ page 225).

You can start Apple CarPlay^®or Android Auto

from the device manager.

MBUX multimedia system -> Mercedes me app for Your Mercedes A Class 4 Door Third Generation (2018-2026)

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