2018-2026 Mercedes A Class 4 Door MBUX multimedia system -> Mercedes-Benz emergency call system User Manual
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MBUX multimedia system -> Mercedes-Benz emergency call system for Your Mercedes A Class 4 Door Third Generation (2018-2026)

MBUX multimedia system  
246  
Deactivation of this module prevents the activa-  
tion of any and all Merceddes me connnect serv-  
ices. Aꢁer the deactivation of eCall, automatic  
emergency call and manual emergency call will  
not be avvailable.  
eCall does not replace dialing 911 in the event of  
an accident.  
Mercedess--BBenzz eemergency call system  
Informaation on thhe Mercedes-Benz emergency  
call system  
An emergency call can be made automatically or  
manually.  
Your vehicle is equipped with the Mercedes-Benz  
emergency call system ("eCall"). This feature can  
help save lives in the event of an accident. eCall  
in no way replaces assistance provided from dial-  
ing 911.  
Only make emergency calls if you or others are in  
need of rescue. Do not make an emergency call in  
the event of a breakdown or a similar situation.  
The vehicle must be switched on before an auto-  
matic emergency call can be made.  
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eCall is activated at the factory.  
Messages on the display  
SOS NOT READY: the vehicle is not on or eCall not  
available.  
eCall can be deactivated by an authorized  
Mercedes-Benz dealer. Please note that in the  
event ownership of the vehicle is transferred  
to another owner in its deactivated state,  
eCall will remain deactivated unless the new  
owner visits an authorized Mercedes-Benz  
dealership to reactivate the system.  
Mercedes-Benz eCall only functions in areas  
where mobile phone coverage is available from  
the wireless service providers. Insuꢀcient net-  
work coverage from the wireless service providers  
may result in an emergency call not being trans-  
mitted.  
During an active emergency call, <schar> appears  
in the display.  
You can ꢂnd more information on the regional  
availability of eCall at: https://www.mercedes-  
benz-mobile.com/extra/ecall/  
eCall is a standard feature in your Mercedes-Benz  
vehicle. In order to function as intended, the sys-  
tem relies on the transmission of data detailed in  
the "Mercedes-Benz emergency call system data  
transmission" section that follows (/ page 248).  
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If there is a malfunction in the Mercedes-Benz  
emergency call system (e.g. a malfunction  
with the speaker, microphone, airbag, SOS  
button), a corresponding message appears on  
the display in the instrument cluster.  
Overview of the Mercedees-Benzz emergency call  
system  
eCall can help to reduce the time between an  
accident and the arrival of emergency services at  
the site of the accident. It helps locate an acci-  
dent site in places that are diꢀcult to access.  
However, even if a vehicle is equipped with eCall,  
this does not mean the system is ON. As such,  
To disable eCall, a customer must visit an author-  
ized Mercedes-Benz Service department to deac-  
tivate the vehicle's communication module.  
MBUX multimedia system  
247  
Triggering an automatic Mercedes‑Benz emer-  
gency call  
The SOS button in the overhead control panel  
ꢃashes until the emergency call is ꢂnished.  
Triggeriing a manual Mercedes-Benz emergency  
call  
It is not possible to immediately end an automatic  
emergency call.  
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To use the SOS button in the overhead con-  
trol panel: press and hold the SOS button for  
at least one second (/ page 239).  
Requirements:  
R
The vehicle is switched on.  
If no connection can be made to the emergency  
services either, a corresponding message appears  
in the media display.  
R
The starter battery is suꢀciently charged.  
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To use voice control: use the Voice Control  
System voice commands .  
The Mercedes‑Benz emergency call system trig-  
gers an emergency call automatically in the fol-  
lowing cases:  
#
Dial the local emergency number on your  
mobile phone.  
The emergency call has been made:  
R
A voice connection is made to the Mercedes-  
Benz emergency call center.  
R
Aꢁer activation of the restraint systems such  
as airbags or Emergency Tensioning Devices  
aꢁer an accident  
If an emergency call has been initiated:  
R
Remain in the vehicle if the road and traꢀc  
R
A message with accident data is transmitted  
to the Mercedes-Benz emergency call center.  
conditions permit you to do so until a voice  
connection is established with the emergency  
call center operator.  
R
Aꢁer an emergency stop automatically initi-  
ated by Active Emergency Stop Assist  
The Mercedes-Benz emergency call center  
can transmit the vehicle position data to one  
of the emergency call centers.  
R
The emergency call has been made:  
Based on the call, the operator decides  
whether it is necessary to call rescue teams  
and/or the police to the accident site.  
R
A voice connection is made to the Mercedes-  
Benz emergency call center.  
R
Remain in the vehicle if the road and traꢀc  
conditions permit you to do so until a voice  
connection is established with the emergency  
call center operator.  
R
If no vehicle occupant answers, an ambulance  
is sent to the vehicle immediately.  
R
A message with accident data is transmitted  
to the Mercedes-Benz emergency call center.  
R
Based on the call, the operator decides  
whether it is necessary to call rescue teams  
and/or the police to the accident site.  
The Mercedes-Benz emergency call center  
can transmit the vehicle position data to one  
of the emergency call centers.  
MBUX multimedia system  
248  
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If no connection can be made to the emergency  
services either, a corresponding message appears  
in the media display.  
Whether Mercedes me connect is available or  
not  
Whether the emergency call was initiated  
manually or automatically  
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Dial the local emergency number on your  
mobile phone.  
R
R
Time of the accident  
Ending an unintentionally triggered manual  
Mercedes-Benz emergency call  
Language setting on the multimedia system  
Data transmitted is vehicle information. For any  
questions about the collection, use and sharing of  
the eCall system data, please contact MBUSA's  
Customer Assistance Center at 800-FOR-MERC.  
#
Using the multifunction steering wheel: select  
~. Depress the button for several seconds.  
Data transfer of the Mercedes-Benz emergency  
call system  
For Canada, please contact MBC's Customer  
Assistance Center at 1-800-387-0100.  
In the event of an automatic or manual emergency  
call the following data is transmitted, for example:  
Customer requests for covered information should  
be submitted via the same channels.  
R
Vehicle's GPS position data  
For accident clariꢂcation purposes, the following  
measures can be taken up to an hour aꢁer the  
emergency call has been initiated:  
R
GPS position data on the route (a few hundred  
meters before the incident) ()  
R
The current vehicle position can be deter-  
mined.  
R
Direction of travel  
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Vehicle identiꢂcation number  
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A voice connection to the vehicle occupants  
can be established.  
R
Vehicle drive type  
R
Number of people determined to be in the  
vehicle  

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