Get MBUX multimedia system Guide for Mercedes CLA 4 Door Third Generation (2025-2026)

Overview and operation

Notes on the MBUX multimedia system

WARNING Risk of distraction from infor-

mation systems and communications

equipment

If you operate information systems and com-

munication devices integrated in the vehicle

when driving, you could be distracted from the

trac situation. This could also cause you to

lose control of the vehicle.

Only operate this equipment when the

trac situation permits.

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and trac conditions and operate the

equipment with the vehicle stationary.

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system.

Depending on the equipment, the scope of func-

tion and product designation of your MBUX multi-

media system may dier from the description and

images in this Operator's Manual. For example,

route guidance with augmented reality is not avail-

able in all equipment variants.

Overview of the MBUX multimedia system

Touch Control and control panel for the MBUX

multimedia system

MBUX stands for Mercedes-Benz User Experi-

ence.

• Operating Touch Control

Media display with touch functionality

• Home screen overview

226

MBUX multimedia system

• Operating the touchscreen

Controller

Press and hold: switches the MBUX multime-

dia system or media display on or o

Press briey: switches the mute function

on/o

Turn: adjusts the volume

Further operating options:

Conducting a dialog with the MBUX Voice

Assistant.

Operating functions contact-free with the

MBUX Interior Assistant.

You can nd further information about opera-

tion as well as about applications and serv-

ices in the Digital Operator's Manual.

Anti-the protection

This device is equipped with technical provisions

to protect it against the. Further information on

anti-the protection can be obtained at an author-

ized Mercedes-Benz Center.

Home screen overview

On the home screen: displays the rst three

applications

In other displays: calls up the home screen

Calls up user prole settings and switches

user

Uses the global search

Calls up the Control Center: pull the bar down

Calls up favorites

Displays in the status line

Calls up applications

Quick-access to application

Index points for selected display area

Calls up the air conditioning menu

The following functions are called up in the Con-

trol Center:

Notications Center

Favorites

Vehicle quick-access

MBUX multimedia system

227

Operating the MBUX multimedia system

Using Touch Control

Touch Control

=9Ì: swipe in the direction of

the arrow (navigate)

a Press (conrm)

G Returns to the previous display

6 Makes or accepts a call

~ Rejects or ends a call

To increase volume: swipe upwards

To reduce volume: swipe down

8 To switch o the sound: press

ß Calls up favorites

£ Starts the MBUX Voice Assistant

To operate Touch Control 2 in the most

eective way, use the tip of your thumb if pos-

sible.

You can navigate through menus and lists via the

touch-sensitive surface of Touch Control

2 using

a single-nger swipe, e.g.:

To enter a character: select a character using

the keyboard and press on Touch Control 2.

To select a menu option: scroll in a list and

press Touch Control 2.

To move the digital map: swipe in any direc-

tion.

Using the touchscreen

To select a menu item or entry: tap on a sym-

bol or an entry.

To increase the map scale: tap twice quickly

with one nger.

To reduce the map scale: tap with two ngers.

To enter characters with the keypad: tap on a

button.

To navigate in menus: swipe up, down, le or

right.

To use handwriting to enter characters: write

the character with one nger on the

touchscreen.

To zoom in and out of the map: move two n-

gers together or apart.

To enlarge or reduce the size of a section of a

website: move two ngers together or apart.

To turn the digital map: turn counter-clockwise

or clockwise using two ngers.

To move the digital map: touch the

touchscreen and move your nger in any

direction.

To save the destination in the digital map:

touch the touchscreen and hold until a mes-

sage is shown.

To set the volume on a scale: touch the

touchscreen and move your nger to the le

or right.

228

MBUX multimedia system

To call up a global menu in the applications:

touch the touchscreen and hold until the

Options menu appears.

On the lower control panel of the center console

Turn: adjusts the volume

Press: switches sound on or o

Select a function.

Function of the MBUX Voice Assistant

WARNING Risk of distraction from infor-

mation systems and communications

equipment

If you operate information systems and com-

munication devices integrated in the vehicle

when driving, you could be distracted from the

trac situation. This could also cause you to

lose control of the vehicle.

Only operate this equipment when the

trac situation permits.

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and trac conditions and operate the

equipment with the vehicle stationary.

For your own safety, always observe the following

points when operating mobile communications

equipment and especially your voice control sys-

tem:

Observe the legal requirements for the coun-

try in which you are driving.

If you use the voice control system in an emer-

gency your voice can change and your tele-

phone call, e.g. an emergency call, can

thereby be delayed.

Familiarize yourself with the voice control sys-

tem functions before starting the journey.

Using the MBUX Voice Assistant, vehicle func-

tions and various areas of the MBUX multimedia

system can be operated by voice input. The MBUX

Voice Assistant is operational approximately half a

minute aer switching on the vehicle and can be

operated from all seats. Further information and

examples of voice commands can be found in the

Digital Operator's Manual.

You can use the MBUX Voice Assistant to operate

the following functions depending on the vehicle

equipment:

Telephone

Text messages and e-mails

Navigation

Radio and media

Vehicle functions

Online functions

MBUX multimedia system

229

Full functionality of the voice control system is

only available for you with activation of online

voice control.

Conducting a dialog

Starting a dialog

Say "Hey Mercedes" to activate the MBUX

Voice Assistant. Voice activation must be

switched on in the multimedia system.

Press the £ button on the multifunction

steering wheel.

A blue line appears in the MBUX multimedia

system. The dialog can be started.

For the dialog with the MBUX Voice Assistant, you

can use complete sentences of colloquial lan-

guage as voice commands. Voice activation can

also be directly combined with a voice command,

e.g. "Hey Mercedes, how fast can I drive?"

Calling up help

For information about the MBUX Voice Assis-

tant: say "Hey Mercedes, what can you do?"

Digital Operator's Manual: "Show me the

Operator's Manual". The full extent of the Dig-

ital Operator's Manual is available when the

vehicle is stationary.

Operating functions (examples)

To operate the navigation: "Search for an

Asian restaurant, but not Japanese, in South

Manhattan."

To operate the phone: "Call my father."

To change the system language to English

(short command): "Change language to Eng-

lish".

To operate the radio: "Show me the list of

radio stations."

To operate media: "Switch on random play-

back."

To operate vehicle functions: "Switch the

seat heating to level 2."

To operate online functions: "What's the time

in Sydney?"

To ask a question about the vehicle: "Do I

have Blind Spot Assist?"

Overview of the MBUX Interior Assistant

WARNING Risk of injury from the cam-

era's laser radiation

This product uses a classication 1 laser sys-

tem. If the housing is opened or damaged,

laser radiation may damage your retina.

Do not open the housing.

Always have maintenance work and

repairs carried out by a qualied special-

ist workshop.

This product complies with the requirements of

the FDA 21 CFR 1040.10 and 1040.11 with

exception of the variations according to the FDA

Laser Notice No. 50 from 24. June 2007.

The camera is located in the overhead control

panel.

If the vehicle is equipped with the MBUX Interior

Assistant, selected functions of the multimedia

system can be operated contact-free. The MBUX

Interior Assistant can dierentiate between driver

and front passenger interactions and detects spe-

cic hand positions (poses).

230

MBUX multimedia system

System limits, display messages and notes for

rectication

The system may be impaired or may not function

in the following situations:

The camera in the overhead control panel may

heat up due to operating conditions. As a

result the camera may switch o temporarily,

particularly during longer periods of operation

and at high outside temperatures.

Do not touch or cover the camera and wait

until the camera has cooled down and is avail-

able again.

The camera is covered, dirty, fogged up or

scratched.

Wait until the camera has cooled down before

cleaning the camera lens.

Clean the outside of the camera lens with a

dry or damp cotton cloth. Do not use micro-

ber cloths. Do

not remove the cover when

cleaning.

Recognition can be impaired by reective

clothing, an adverse color of clothing or by

accessories, for example.

Clothing being worn (hat, shawl, scarf) may be

limiting the detection area of the camera.

Keep the camera's eld of vision clear.

The camera is not operational.

Consult an authorized Mercedes-Benz Center.

The MBUX Interior Assistant supports the following interactions:

Interaction area Interaction Description

In front of the media display or

above the touchpad

Proximity to the control element The Interior Assistant recognizes the approach of the hand towards a control

element.

Depending on the active application, the display will be adjusted in the media

display. Some functions dierentiate between driver and front passenger.

No specic hand position is required.

Above the center console Dened pose A favorite is called up with a dened pose.

MBUX multimedia system

231

Interaction area Interaction Description

Below the inside rearview mirror Brief up and down movements With brief up and down movements below the inside rearview mirror the read-

ing light for the driver or the front passenger is switched on or o.

Above the front passenger seat Stretching out a hand above the front

passenger seat

By stretching out a hand above the front passenger seat the search light is

switched on. If you withdraw a hand from this area, the search light is

switched o again.

Switching the reading light and search light and

on or o

Requirements

For the reading light:

The function is available when it is dark.

The hand movement takes place in the

interaction area below the inside rearview

mirror.

For the search light:

The function is available when it is dark.

The hand movement takes place in the

interaction area above the front passenger

seat.

The seat belt on the front passenger seat

must

not be inserted in the seat belt

buckle.

Switching the reading light on and o

Briey move a hand up or down beneath the

inside rearview mirror.

The reading light is switched on or o for the

driver or the front passenger.

Switching the search light on and o

232

MBUX multimedia system

To switch on: reach across the front

passenger seat with a hand.

The search light is switched on for the driver.

To switch o: take a hand back away from the

front passenger seat.

The search light is switched o again.

Information on users, suggestions and favorites

WARNING Risk of becoming trapped dur-

ing adjustment of the driver's seat aer

calling up a driver prole

Selecting a user prole may trigger an adjust-

ment of the driver's seat to the position saved

under the user prole. You or other vehicle

occupants could be injured in the process.

Make sure that when the position of driv-

er's seat is being adjusted using the mul-

timedia system, no people or body parts

are in the seat's range of movement.

If there is a risk of someone becoming trap-

ped, immediately stop the adjustment process

by:

a) Pressing the warning message on the

central display.

b) Pressing a position button of the

memory function or a seat adjustment

switch in the driver's door.

The adjustment process is stopped.

The driver's seat is equipped with an anti-entrap-

ment feature.

If the driver's door is open, the driver's seat will

not be set aer calling up the driver's prole.

User proles and user-specic content

Prerequisites for the vehicle owner:

You have a Mercedes me user account.

You have a Mercedes me PIN.

You have agreed to the terms of use.

The vehicle is linked to a Mercedes me user

account.

If one of the pre-requisites listed is missing or

if no user prole has been selected, the data

described in the following section will be

saved in the vehicle as the standard setting.

Standard settings can be changed by all vehi-

cle users.

User proles save personal settings. If the vehicle

is used by several people, a person can change

their prole settings without changing the settings

of other users.

You can individualize a user prole in the vehicle

using the set-up assistant or using the settings in

your user prole. Some settings, e.g. the

Mercedes me PIN and a prole photo are made in

the Mercedes me App or in the Mercedes me Por-

tal.

User-specic content and applications with per-

sonal data are protected by dierent levels of

security. To access protected content, the

Mercedes me PIN and, depending on the vehicle

equipment, biometric sensors can be used.

The security level is set by the multimedia sys-

tem and calculated from the combination of

all sensor inputs. Some security levels cannot

be turned o.

MBUX multimedia system

233

When a user prole is activated, the following

personalized comfort systems, for example,

can be adjusted or their settings loaded:

Seat

Ambient light

Outside mirrors

Roller sunblinds

Climate control settings

If the user prole is activated when driving,

the driver's seat position will not be adjusted.

Depending on the vehicle equipment you can, as

a user, save the following settings, for example:

Driver's seat, steering wheel and mirror set-

tings

Climate control

Ambient lighting

Radio (including station list)

Suggestions and favorites

Suggestions

The vehicle can learn the habits of the driver. It

then makes suggestions regarding navigation des-

tinations, phone numbers and music preferences.

The requirements for that are the selection of a

user, your consent to the recording of data and

sucient collected data.

Favorites

Favorites oer you quick access to frequently

used applications. 100 favorites are available in

total.

Conguring users, suggestions and favorites

Requirements:

The vehicle is stationary.

Multimedia system:

Select User

Adding a user

Select f Add User.

A QR code is loaded.

Scan the displayed QR code with the

Mercedes me App or any QR code scanner on

a mobile device. If the Mercedes me App is

not yet installed on your mobile device, you

will be directed to the store of your mobile

device.

Follow the directions in the app.

The vehicle is connected with your Mercedes

me user account. This automatically creates

your user prole in the vehicle.

You will be informed when your user prole is

available.

When the vehicle is stationary, the set-up

assistant starts automatically aer user selec-

tion.

Protecting user-specic content and applications

If you add a new user, access protection is

already activated for the user prole. The

Mercedes me PIN and, depending on the vehicle

equipment, biometric sensors are available for

access. Biometric sensors in the vehicle must be

taught in. The authentication process then takes

all taught-in and available sensors into account.

The following user-specic content and applica-

tions are protected, for example:

User selection and user prole settings

Biometric sensors

234

MBUX multimedia system

The teaching-in of biometric sensors is protec-

ted.

Suggestions

The data and determination of the most prob-

able navigation destinations, media sources,

radio stations, contacts and messages are

protected.

ENERGIZING COACH

The recorded health data and their evaluation

are protected.

Mercedes me connect store

The purchase of services is protected.

Deactivate or activate Protect Content.

Deactivate or activate Access Protection.

When access protection is switched o, your

user prole can be viewed from any seat and

changes can be made.

Access protection is switched on or o on a

vehicle-specic basis.

Setting up, editing and deleting biometric recogni-

tion

The biometric data models are saved in the sen-

sors in the vehicle. If recognition has been taught-

in, this sensor serves as a contributory factor for

authentication on the multimedia system.

Select Protect Content.

Select Voice Recognition.

If necessary, authenticate yourself on the mul-

timedia system.

Setting up voice recognition

Speak the sentence shown on the media dis-

play and follow the voice assistant's instruc-

tions.

If voice recognition was successful, a message

appears on the media display. You can unlock

your user prole.

Avoid background or disturbing noises during

voice recognition.

Deleting biometric data

Tap on E behind Voice Recognition.

Select Yes.

Selecting a user

When you call up your driver prole, the driv-

er's seat and the steering wheel can be set.

You can cancel the setting process with the

following actions:

Tap on the

Tap Here to Cancel message

on the media display.

Press one of the seat operating buttons in

the driver's door.

Select Select User.

Select a user.

When requested to do so, authenticate with

the Mercedes me PIN or a taught-in biometric

characteristic.

The user prole is loaded and activated.

If you select Continue Without Selecting a

User

, no specic settings for the user prole

are loaded.

Conguring and deleting suggestions

Select ©.

Select Settings.

MBUX multimedia system

235

Select System.

Select Suggestions.

Select Z.

Switch the options on or o individually.

If an option is switched on and sucient data

has been gathered, personalized suggestions

based on your user behavior will be oered to

you on the zero layer. These are, for example,

navigation destinations visited, phone num-

bers dialed as well as suggestions based on

your music preferences.

To delete collected suggestions: select Î.

Select Yes.

The suggestions are reset.

Adding favorites from categories

Select ©.

Select ß.

Select r.

Select W Create New Favorite.

Select the category.

Select a favorite.

System settings

Overview of the system settings menu

In the system settings menu, you can make set-

tings in the following menus and control ele-

ments:

Display

Display brightness

Control elements

Keyboard language and handwriting recog-

nition

Sensitivity of Touch Control

Haptic operation for the touchscreen

MBUX voice assistant

MBUX Interior Assistant

Sound

Entertainment

Navigation and trac announcements

Telephone

Data protection

Connectivity

Wi-Fi, Bluetooth

, NFC

Time & date

Language

Units for distance

System PIN

Suggestions

Soware update

System reset

Overview of soware updates

Important soware updates may be necessary for

the security of your multimedia system's data.

Install these updates, or else the security of your

multimedia system cannot be ensured.

The multimedia system displays a corresponding

message when a soware update is available.

If the

Automatic Online Update option is active,

soware updates are downloaded automatically. If

the option is deactivated, you will be informed of

new soware updates once. The soware updates

are available for downloading for a limited period

of time.

236

MBUX multimedia system

Carrying out a soware update:

You can start soware updates via the com-

munication module.

You can start soware updates via a Wi-Fi hot-

spot.

You can start map updates from an external

medium.

Online soware updates cannot be performed

via external Wi-Fi hotspots that are encrypted

via TKIP.

If the WLAN hotspot requires logging in via

the browser, once the connection is success-

fully established the browser will open in

order to start the update. To start the down-

load follow the instructions in the browser.

To complete soware updates via the commu-

nication module, the vehicle must be connec-

ted with the Internet and a Mercedes me user

account.

To complete soware updates via Wi-Fi, the

vehicle must be connected to an external Wi-

Fi hotspot.

A soware update consists of three steps:

Downloading or copying of the data required

for installation

Installation of the downloaded soware

update

Activation of the downloaded soware update

It may be necessary to restart the MBUX mul-

timedia system aer completion of a soware

update.

While some soware updates are being down-

loaded, the multimedia system cannot be

operated and the vehicle functions may be

restricted.

Some soware updates require a safe vehicle

status for the installation to be completed.

They can only be carried out in a safely

parked vehicle with the vehicle switched o.

For soware updates requiring a safe vehicle sta-

tus: when the last installation step is reached, a

message appears on the media display aer the

vehicle is switched o. Follow the step-by-step

instructions on the media display to complete the

installation.

There are soware updates that can only be

installed when the vehicle is safely parked, there

are no more people in the vehicle and the vehicle

is locked.

Availability of the driver and media display

During the installation of soware updates, it is

not possible to use the vehicle, media display and

driver display. You may receive the following dis-

play message when an installation is running:

The display message does not appear every

time a soware update is installed.

In rare cases, an error can occur during the instal-

lation. The multimedia system automatically

attempts to restore the previous version.

MBUX multimedia system

237

If it is not possible to restore the previous version,

the display message shown above appears every

time the vehicle is started.

Failure of the driver display

If the driver display fails or there is a malfunction,

you may not recognize limitations in the functions

of systems relevant to safety or the speed display,

for example. The operating safety of the vehicle

may be impaired. Drive on carefully and have the

vehicle checked at a qualied specialist workshop

immediately (/ page 368).

Further information about soware updates can

be found at

Failure of the media display

If the media display fails or the display message

shown above is shown continuously, several sys-

tems such as the reversing camera, Parking Assist

PARKTRONIC or climate control are no longer

available. Drive on carefully and consult a special-

ist workshop as soon as possible.

Setting up a Wi-Fi hotspot

Requirements

The Wi-Fi function is activated on the multime-

dia system and the communication device to

be connected.

The communication device to be connected

supports at least one of the types of connec-

tion described.

The connection types shown depend on the

device to be connected. The function must be

supported by the multimedia system and by

the device to be connected. The type of con-

nection must be selected on the multimedia

system and on the device to be connected.

Some functions may rst need to be activated

on the communication device being connec-

ted. More detailed information can be found

in the manufacturer's operating instructions.

The use of the vehicle data tari by external

devices is not available in all countries.

Multimedia system:

Settings

System

Internet and Bluetooth

The availability of the functions is dependent

on the country.

Select Wi-Fi.

The controller is to the right: Wi-Fi is switched

on.

When the Wi-Fi function is switched on, you can

connect the multimedia system with external hot-

spots or make it available as a hotspot for external

devices.

When the Wi-Fi function is switched o, it is not

possible to establish a hotspot connection.

238

MBUX multimedia system

Depending on the vehicle equipment, you can

purchase a data package directly from a

mobile phone network provider via the

Mercedes me Store. To be able to use the

data package, you conclude a separate con-

tract with a mobile phone network provider

via the Mercedes me Store, which can be ter-

minated at any time and for which there are

no costs. This contract is a prerequisite for

using the services from the previously pur-

chased package. The availability of this option

is dependent on the country. If the data pack-

age option is not available or can be upgra-

ded, you can purchase data volume directly

from the mobile phone network provider for a

fee.

The use of the vehicle data tari by external

devices is not available in all countries.

Using the multimedia system as a Wi-Fi hotspot

Select MBUX Hotspot.

Select one of the following connection

options.

Connecting using a QR code

Requirement: an app for scanning the QR code is

installed on the device being connected.

Alternatively: the device being connected has an

integrated QR code scanner (see the manufactur-

er's operating instructions).

Scan the QR code shown.

The Wi-Fi connection is established.

Connecting using NFC

Activate NFC on the device to be connected.

When the NFC symbol is displayed in the

MBUX Hotspot menu, hold the device to be

connected to the NFC interface.

Follow the instructions on the device.

The Wi-Fi connection is established.

Connecting using a security key

Select the vehicle from the device to be con-

nected. The vehicle is displayed with the

MBUX XXXXX network name.

Enter the security key shown on the device to

be connected.

Conrm the entry.

Generating a new security key

Select the Generate New Security Key option

in the

MBUX Hotspot menu.

Conrm the prompt with Yes.

A new security key is generated.

A connection will be established with the newly

created security key.

When a new security key is generated, all

existing Wi-Fi connections are then discon-

nected. If the Wi-Fi connections are re-estab-

lished, the new security key must be entered.

Using a mobile communication device as a Wi-Fi

hotspot (tethering)

This function is country-dependent.

Select the Manage Internet Access option in

the

Internet and Bluetooth menu.

The Wi-Fi function on the mobile phone and

Internet access via Wi-Fi must be activated

(see the manufacturer's operating instruc-

tions).

Select Search for Access.

MBUX multimedia system

239

Select the network.

Select the mobile phone with the ö Wi-Fi

symbol.

With external Wi-Fi hotspots, which are

encrypted via TKIP, online soware updates

cannot be carried out via the external Wi-Fi

hotspot.

System language

▌Notes on the system language

This function allows you to determine the lan-

guage for the menu displays and the navigation

announcements. The selected language aects

the characters available for entry. The navigation

announcements are not available in all languages.

If a language is not available, the navigation

announcements will be in English.

▌Setting the language

Multimedia system:

Settings

System

Language

Setting the system language

A list of the available system languages is shown.

Select a language.

The system language is switched to the selec-

ted language.

Resetting the multimedia system (reset function)

WARNING Risk of accident due to failure

of central display functions

While the multimedia system is reset, its func-

tions, such as the rear view camera, are not

available.

Only reset the multimedia system when

the vehicle is stationary.

Requirements:

The vehicle is switched on.

The vehicle is stationary.

Multimedia system:

Settings

System

Reset

When resetting the system, personal data and set-

tings are deleted, for example:

Connected devices

Individual user proles

Biometric data

The data used and saved in the multimedia

system by the driver assistance systems is

deleted.

Select Reset.

A query appears asking if the system should

really be reset.

Select Yes.

The multimedia system is reset to the factory

settings. The multimedia system is restarted

aer the system reset.

240

MBUX multimedia system

Due to data protection, as well as the function

of individual driving systems and driving safety

systems, it is a requirement to carry out a

complete system reset before selling the vehi-

cle or transferring it to a third party, or aer

use as a hire car.

Navigation and trac

Notes on navigation

Route guidance with augmented reality

WARNING Risk of accident and injury as a

result of distraction, incorrect depiction or

wrong interpretation of the display

The camera image of the augmented reality

display is not suitable as a guide for driving.

Always keep an eye on the actual trac

situation.

Avoid extended observation of the cam-

era image.

WARNING Risk of accident and injury due

to imprecise positioning of additional

information

The additional information from the augmen-

ted reality display may be inaccurate and is

not a substitute for observing and assessing

the actual driving situation.

Always keep an eye on the actual trac

situation when carrying out all driving

maneuvers.

Switching navigation on

Multimedia system:

Alternatively, press the © button on the

steering wheel on the right (/ page 228).

The zero layer with the digital map is dis-

played.

Navigation overview

Digital map

Navigation module (reduced view)

Route guidance active:

The navigation module shows the information

relevant to the route in the zoomed-out view,

e.g. the destination or a trac delay

MBUX multimedia system

241

£ Ends the current route guidance

Tapping opens the navigation module and dis-

plays the route overview

Map orientation Ä and set map type

Calls up the telephone menu

Current vehicle position (vehicle symbol or

arrow)

Calls up entertainment applications

Elevation and map scale

Navigation window shows the next driving

maneuver (zoomed out view) or the route

monitor (zoomed in view)

Route guidance active: route monitor shows,

e.g. route sections, upcoming driving maneu-

vers with lane recommendations, destination,

trac delays, 3D images at freeway exits,

online content

Pressing

2 several times changes the map orien-

tation in this order:

2D and to the north

2D and direction of travel

3D and direction of travel

Map with complete route

If the map is moved, the map switches

between 3D direction of travel and 2D north

orientation.

The following map types

2 are available:

Daytime display

Night-time display

Satellite map

If you notice a problem with the digital map

you can report this under

Navigation module (expanded view)

Example: route guidance is active

Enters an address or POI

Destination and time of arrival

Below this: current distance to the destination

and the checkered ag

Alternative routes

Searches for parking

Switches trac information display on or o

Makes settings for View, Messages & Acous-

tic Signals

and Route

242

MBUX multimedia system

Overview of the toll system

The toll system is optional equipment and is

not available in all vehicles.

Debiting of toll charges at freeway toll gates is

facilitated with an electronic payment system.

The toll system uses RFID (Radio Frequency Iden-

tication) for data transfer between the control

unit and the toll station.

The toll system is initially switched o at the fac-

tory.

The control unit is in the vehicle glove box.

In order to be able to use the toll system, it must

have been registered by the customer and activa-

ted by the service provider:

Activate the toll system in the settings of the

MBUX multimedia system or on the control

unit.

There are two ways to register and activate:

In the Mercedes me App, register the unit

identication number of the control unit

and activate the toll system.

Alternatively, you can register and activate

via the

Toll Service app.

Activation of the toll system can take up to

48 hours aer registration.

When the toll system is activated, the automatic

detection of the number of vehicle occupants is

initially switched o at the factory. The number of

vehicle occupants is preset with one person.

The following applies for roads on which toll

charges are dependent on the number of vehicle

occupants:

If the automatic detection of the number of

vehicle occupants is switched o, the number

of vehicle occupants must be selected man-

ually. This ensures correct toll accounting.

The number of vehicle occupants can be

transmitted automatically. In the process, the

number of seat belts worn is determined.

If the number of detected persons does not

correspond with the number of persons

actually in the vehicle, the number of persons

must be manually selected.

The standard setting of one person does not need

to be changed for roads which require toll pay-

ment regardless of the number of vehicle occu-

pants.

The toll system enables the payment of toll

charges in many states of the USA.

In Mexico, for example, the toll system can be

registered and activated for journeys to the

USA.

Notes on use

You can only use the toll system once registra-

tion and activation are complete.

Drive at the prescribed vehicle speed in the

toll lane.

Mercedes-Benz recommends operation using

the MBUX multimedia system. Alternatively,

this can also be done on the control unit in

the glove box.

For safety reasons, entries should be made

while the vehicle is stationary.

For further information, please consult the

Mercedes me App or an authorized Mercedes-

Benz Center.

MBUX multimedia system

243

Or call 1-800-FOR-MERCedes (in the USA) or

1-800-387-0100 (in Canada).

For information on how to register and activate

the toll system, see the Digital Operator's Manual.

Destination entry

Requirements

For the online search:

There is an Internet connection.

Mercedes me connect is available.

You have set up a user account in the

Mercedes me Portal.

The vehicle is connected with the user

account and you have accepted the terms

of use.

Further information can be found at:

The service is available.

The service has been activated at an

authorized Mercedes-Benz Center.

If Online Search is not available, the search is

performed using the data of the digital map.

Multimedia system:

Navigation

Example: entering a POI or address

Input line with current entry

Deletes an entry

Selecting previous destinations

Displays and selects additional destination

searches

Adopts the search result in the input line and

continues the search

Search result

Deletes the last character entered

Hides the keypad

Switches to handwriting recognition

Setting the written language

Switches to digits and special characters

Switches to upper-case or lower-case letters

If available, selecting the p symbol starts the

MBUX voice assistant.

Enter the destination in 1. The entries can

be made in any order.

The search results are displayed in a list.

Online search results for POIs may contain

additional information, for example opening

times and ratings. The information is provided

by an online map service.

This online function is not available in all

countries.

244

MBUX multimedia system

You can enter a destination as a three-word

address from what3words.

This option is not available in all countries.

Hide the keyboard with a.

Select the destination in the list.

The following menu shows the selected desti-

nation with the address information and a cor-

responding map section.

The menu enables the route to be calculated.

Observe the notes on the MBUX multimedia

system (/ page 226).

Calculating a route and using settings for route

guidance

Example: detailed display

Calls up alternative routes

Calculates the route and starts route guid-

ance

Selects a point of interest in the vicinity of the

destination

Destination address

Aer selection of a destination the route is be cal-

culated.

Select one of the options.

Calling up alternative routes

Select Routes.

Select an alternative route.

Starting route guidance

Select ¥ Let's Go!.

Calling up the detailed display with destination

address

Pull the bar above 2 upwards.

Depending on the destination selection and

availability, online content, for example ratings

and weather information, is shown.

If the destination is in a dierent time zone, a

message is displayed.

To share a destination: select Ç Share.

This option allows you to scan the displayed

QR code.

To save a destination as a favorite: select

Favorite and then an option.

To call up an Internet address: if a web

address is available, select www.

MBUX multimedia system

245

To call the destination: if a telephone number

is available, select Call.

Searching for POIs in the vicinity of the destina-

tion shown

Select In The Vicinity.

Search using categories, enter a search entry

or search for a personal POI.

Selecting a route type

In the navigation module (expanded view),

select Z (/ page 241).

Select Route.

The route is calculated as a fast route with a

short journey time. Trailer mode is available if

a trailer has been coupled with the vehicle. If

available, you can select online routes. Trac

announcements for the route are taken into

account via

Reroute Based on Traffic r.

Trailer mode and online routes are not availa-

ble in all countries and for all vehicles.

Calculating alternative routes

In the navigation module (expanded view),

select Z.

Select View.

Activate Route Overview after Start.

Alternative routes are calculated for every

route.

Selecting alternative routes

If Route Overview after Start has been

switched on and a route has been calculated,

the function is available.

In the navigation module (expanded view),

select Alternative Routes.

When the alternative routes have been calcu-

lated, display the route in the navigation win-

dow by swiping to the right or le.

Select Start.

Activating a commuter route

A user prole has been created and Allow

Destination Suggestions has been activated

in the user options (/ page 234). Route guid-

ance is not active.

In the navigation module (expanded view),

select Z.

Select Route.

Activate Commuter Route.

The navigation system automatically detects

that the vehicle is on a commuter route.

For the daily commuter route, trac incidents

on the route are also reported when driving

without active route guidance.

To select or delete a commuter route:

selectStart or ¨.

Avoiding or using route sections, e.g. highways or

ferries

In the navigation module (expanded view),

select Z.

Select Route.

Select Avoid Options.

Activate or deactivate the avoid option.

Activating route guidance with augmented reality

In the navigation module (expanded view),

select Z.

246

MBUX multimedia system

Select View.

Select Augmented Reality Video.

Switch Augmented Reality Video on or o.

The camera's video image is shown on the

central display before a turning maneuver. The

video image includes additional information.

Showing property information for route guidance

with augmented reality

Route guidance with augmented reality is activa-

ted.

In the navigation module (expanded view),

select Z.

Select View.

Select Augmented Reality Video.

Activate Street Names and House Numbers.

During route guidance, the activated options

are shown as additional information in the

camera image.

Using map functions

Multimedia system:

Increasing map scale

When the map is shown, tap twice quickly with

one nger on the media display.

Move two ngers apart on the media display.

Decreasing map scale

Tap with two ngers on the media display.

Move two ngers together on the media dis-

play.

Moving the map

When the map is displayed, swipe in any direc-

tion with one nger on the media display.

To reset the map to the current vehicle posi-

tion: select \ Center .

Selecting map orientation

Tap repeatedly on the Ä compass symbol

on the map.

The map orientations changes in this order:

The 2D map view is displayed so that north

is always at the top.

The 2D map view is aligned to the direc-

tion of travel.

The 3D map view is aligned to the direc-

tion of travel.

The map shows the complete route.

Using services

Requirements:

There is an Internet connection.

Mercedes me connect is available.

You have set up a user account in the

Mercedes me Portal.

The vehicle is connected to a user account

and you have accepted the conditions of use

for the service.

MBUX multimedia system

247

Further information can be found at:

www.

The service is available.

The service has been activated at an author-

ized Mercedes-Benz Center.

Multimedia system:

Showing trac information

In the navigation module (expanded view),

select Z (/ page 241).

Select View.

Activate Traffic.

Activate Traffic Incidents and Free Flowing

Traffic

Trac incidents, for example roadworks, local

area reports (e.g. fog) and warning messages,

are shown on the route.

The trac delay is displayed for the current

route. The smallest value for the display for

trac delays is a minute.

Displaying hazard warnings

If hazard warnings are available these can be

shown as symbols on the map. The display

depends on the settings for the Traffic Incidents

option.

In the navigation module (expanded view),

select Z (/ page 241).

Switch Traffic Incidents on or o.

If the option is activated, all of the symbols are

shown.

If the option is deactivated, the symbols are

only shown when there is a hazard warning.

The following hazards may be shown on the

map:

Accidents and breakdowns

Slippery roads, fog, crosswinds and heavy

rain

Hazards reported manually

Vehicle with active hazard warning light

Roadworks

Additional hazards (if available)

Displaying online map contents

In the navigation module (expanded view),

select Z.

Select View.

Switch on an online service, e.g. Weather.

Current weather information is displayed on

the navigation map, e.g. temperature or cloud

cover.

The service information is not shown in all

map scales, e.g. weather symbols.

Parking service

NOTE Damage to the vehicle due to not

observing the maximum permitted head-

room clearance

If the vehicle height is greater than the maxi-

mum permitted headroom clearance, the roof

and other parts of the vehicle may be dam-

aged.

Observe the signposted headroom clear-

ance.

248

MBUX multimedia system

If the vehicle height is greater than the

permitted headroom clearance, do not

enter.

Observe the changed vehicle height with

add-on roof equipment.

NOTE Vehicle damage due to failure to

observe local information and parking

conditions

The data is based on the information provided

by the respective service providers.

Mercedes-Benz does not guarantee the accu-

racy of the information provided in relation to

the car park or parking area.

Always observe the local information and

conditions.

This service is not available in all countries.

In the navigation module (expanded view),

select Z and switch on Parking.

Tap on j on the map.

In the route overview, select j Parking

Spaces

Select the search position and search lter,

e.g. Near Destination and Parking Garages.

The map shows car parks suited to the selec-

ted settings.

Select a parking option.

The map shows the parking options in the

vicinity.

The following information is shown (if availa-

ble):

Destination address, distance from current

vehicle position and arrival time

Information on the parking garage/car

park

For example, opening times, parking

charges, current occupancy, maximum

parking time,

maximum access height.

The maximum access height shown by the

parking service does not replace the need

for observation of the actual circumstan-

ces.

Available payment options (Mercedes pay,

coins, bank notes, cards)

Details on parking taris

Number of available parking spaces

Payment method (e.g. at parking meters)

Services/facilities at the parking option

Telephone number

Calculate the route (/ page 245).

Notes on the dashcam

NOTE Risk of legal consequences due to

violation of legal regulations and data pro-

tection provisions

You are legally responsible for operation and

use of the dashcam functions.

The legal requirements relating to operation

and use of the dashcam can vary depending

on the country in which the dashcam is oper-

ated.

This function is not permitted in all countries.

MBUX multimedia system

249

Before using the dashcam, read up on

the content of the legal regulations, in

particular the data protection require-

ments in the respective country of use.

Observe the legal regulations, in particu-

lar the data protection requirements.

Observe the following instructions for safe

operation:

Only use FAT32 or exFAT formatted USB

storage devices.

Use USB-IF certied USB storage devices.

USB-IF is a non-prot corporation and

stands for USB Implementers Forum.

Based on the USB specication, USB-IF

certies, for example, USB versions, cor-

responding cables and plugs as well as

energy supply processes via the USB

interface.

USB storage devices may be damaged if

oen or permanently overwritten at high

speed. Mercedes-Benz recommends a

high-quality external SSD drive.

The abbreviation SSD stands for Solid

State Drive.

The le size and therefore the duration of sin-

gle recording is limited by the limitations of

the USB ash drive format. So FAT32 format-

ted USB ash drives do not allow les larger

than 4 GB, for example.

When the le size is reached, the recording

stops and you receive a notication.

The following functions are available in the

Gallery app:

Switching write protection on or o

Deleting video les

Selecting a USB device for a video recording with

the dashcam

Requirements:

At least one USB device is connected with the

multimedia system .

Multimedia system:

Apps

Dashcam

Select the USB symbol.

Select the USB device.

When USB devices contain multiple partitions,

recorded video les are not always displayed

in the recording list.

Mercedes-Benz recommends that you use

USB devices with one partition.

Starting or stopping loop recording with the dash-

cam

Requirements:

For recording and saving a video le: a USB

device is connected with the multimedia sys-

tem.

The vehicle is switched on.

250

MBUX multimedia system

Multimedia system:

Apps

Dashcam

If several USB devices are connected with the

multimedia system, select a USB device

(/ page 250).

If no USB device is selected, a selection is

made automatically when recording starts.

To select the recording mode: select Loop

Recording

Loop Recording records several short video

les. When the memory is full, recording is

continued automatically. In doing so, other

les will be overwritten starting with the oldest

le.

To start: select Start Recording.

The length of the recording is shown. The

not remove the storage medium during

recording. Before removing the storage

medium, eject it first.

message appears. The

video le is stored on the USB device.

To end: select End Recording.

In some countries, geo-coordinates (longitude

and latitude) are shown in the video image.

For technical reasons, the geo-coordinates

may show greater inaccuracies.

A report may appear in the following cases:

The camera is not functional, the

Camera

Unavailable

message appears.

Have the camera checked in an authorized

Mercedes-Benz Center.

If the country border indication has been

switched on.

If an outdoor recording is started with the

camera app during a dashcam recording, the

dashcam recording pauses and resumes auto-

matically aer the camera recording is n-

ished. A notication to this eect is displayed.

Starting or stopping an individual recording with

the dashcam

Requirements:

For recording and saving a video le: a USB

device is connected with the multimedia sys-

tem.

The vehicle is switched on.

Multimedia system:

Apps

Dashcam

If several USB devices are connected with the

multimedia system, select a USB device

(/ page 250).

If no USB device is selected, a selection is

made automatically when recording starts.

To select the recording mode: select Individ-

ual Recording

Individual Recording stops recording when

the memory limit is reached. An individual

recording is automatically protected against

being overwritten.

To start: select Start Recording.

The length of the recording is shown. The

not remove the storage medium during

recording. Before removing the storage

medium, eject it first.

message appears. The

video le is stored on the USB device.

To end: select End Recording.

In some countries, geo-coordinates (longitude

and latitude) are shown in the video image.

For technical reasons, the geo-coordinates

may show greater inaccuracies.

MBUX multimedia system

251

A report may appear in the following cases:

Individual Recording: the memory is full or

there are only a few minutes recording time

available. The video recording stops or will be

stopped imminently.

Change the USB device or delete a video le.

The camera is not functional, the

Camera

Unavailable

message appears.

Have the camera checked in an authorized

Mercedes-Benz Center.

If the country border indication has been

switched on.

If an outdoor recording is started with the

camera app during a dashcam recording, the

dashcam recording pauses and resumes auto-

matically aer the camera recording is n-

ished. A notication to this eect is displayed.

Telephone

Telephony

▌Notes on telephony

WARNING Risk of distraction from operat-

ing integrated communication equipment

while the vehicle is in motion

If you operate communication equipment inte-

grated in the vehicle when driving, you could

be distracted from the trac situation. This

could also cause you to lose control of the

vehicle.

Only operate this equipment when the

trac situation permits.

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and trac conditions and operate the

equipment with the vehicle stationary.

WARNING Risk of accident from operating

mobile communication equipment while

the vehicle is in motion

Mobile communication devices distract the

driver from the trac situation. This can also

cause the driver to lose control of the vehicle.

As a driver, only operate mobile commu-

nication devices when the vehicle is sta-

tionary.

As a vehicle occupant, use mobile com-

munication devices only in the designa-

ted area, e.g. in the rear passenger com-

partment.

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system and mobile com-

munication equipment in the vehicle.

WARNING Risk of injury due to objects

being stowed incorrectly

If objects in the vehicle interior are stowed

incorrectly, they can slide or be thrown around

252

MBUX multimedia system

and hit vehicle occupants. In addition, cup

holders, open stowage spaces and mobile

phone receptacles cannot always retain all

objects within.

There is a risk of injury, particularly in the

event of sudden braking or a sudden change

in direction.

Always stow objects so that they cannot

be thrown around in such situations.

Always make sure that objects do not

protrude from stowage spaces, parcel

nets or stowage nets.

Close the lockable stowage spaces

before starting a journey.

Always stow and secure heavy, hard,

pointed, sharp-edged, fragile or bulky

objects in the trunk/cargo compart-

ment.

Observe the additional information on stowing

mobile communications devices correctly:

Loading the vehicle (/ page 107)

Bluetooth

connection:

The menu view and the available functions in the

telephone menu are in part dependent on the

Bluetooth

prole of the connected mobile

phone. If the mobile phone supports all the fol-

lowing Bluetooth

proles, the full range of fea-

tures is available:

PBAP (Phone Book Access Prole)

The contacts on the mobile phone are

shown automatically on the multimedia

system.

MAP (Message Access Prole)

The mobile phone message functions can

be used on the multimedia system.

HFP (hands-free prole)

Wireless telephony is available on the mul-

timedia system.

SAP (SIM Access Prole)

The car telephone has access to the SIM

card data and dials into the mobile phone

network via the exterior antenna.

Irrespective of this, Bluetooth

audio functionality

can by used with any mobile radio unit.

For information on the range of functions of the

mobile radio unit to be connected, see the manu-

facturer's operating instructions.

Network connection:

The following cases can lead to the call being dis-

connected while the vehicle is in motion:

You switch into a transmission/reception sta-

tion, in which no communication channel is

free.

The SIM card used is not compatible with the

network available

A mobile phone with "Twincard" is logged into

the network with the second SIM card at the

same time

The multimedia system supports calls in HD

Voice

for improved speech quality. A require-

ment for this is that the mobile phone and the

mobile phone network provider of the person you

are calling support HD Voice

Depending on the quality of the connection, the

voice quality may uctuate.

MBUX multimedia system

253

Further information can be obtained from an

authorized Mercedes-Benz Center or at:

www.

▌Telephone menu overview

Bluetooth

device name of the currently con-

nected mobile phone/of the mobile phone

Bluetooth

device name of the currently con-

nected mobile phone/of the mobile phone

(two phone mode)

Signal strength of the mobile phone network

Battery status of the connected mobile phone

Options

Messages

Calls up devices

Numerical pad

Starts contact search

▌Telephony operating modes overview

Depending on your equipment, the following tel-

ephony operating modes are available:

A mobile phone is connected to the multime-

dia system via Bluetooth

Two mobile phones are connected with the

multimedia system via Bluetooth

(two phone

mode).

You can use all the functions of the multi-

media system with both mobile phones.

▌Connecting a mobile phone

Requirements

Bluetooth

is activated on the mobile phone

(see the manufacturer's Operator's Manual).

Bluetooth

is activated on the multimedia sys-

tem.

Multimedia system:

Phone

Devices

Searching for a mobile phone

Select Connect New Device.

Connecting a mobile phone

Select a mobile phone.

A code is displayed in the multimedia system

and on the mobile phone.

If both codes match, conrm the code on the

mobile phone.

▌Functions in the telephony menu

In the telephony menu you have the following

functions, for example:

Making calls, e.g.:

R Accepting a call

End Call

Answering a call with a message

Conference

Accepting or rejecting a waiting call

254

MBUX multimedia system

Managing contacts, e.g.:

Downloading mobile phone contacts

Managing the format of a contact's name

Deleting favorites

Receiving and sending messages, e.g.:

Using the read-aloud function

Dictating a new message

Mercedes me Apps

Mercedes me calls

▌Making a call via the overhead control panel

me button for service or information calls

SOS button cover

SOS button (emergency call system)

Making a Mercedes me call

Press me button 1.

Making an emergency call

To open the cover of SOS button 2 , press it

briey.

Press and hold SOS button 3 for at least one

second.

If a Mercedes me call is active, an emergency call

can still be triggered. This has priority over all

other active calls.

▌Information about the Mercedes me call using

the me button

A call to the Mercedes-Benz Customer Center has

been initiated via the me button in the overhead

control panel or the multimedia system

(/ page 255).

Using the voice dialog system you access the

desired service:

Accident and Breakdown Management

Mercedes-Benz Customer Center for general

information about the vehicle

MBUX multimedia system

255

You can nd information on the following topics:

Activation of Mercedes me connect

Operating the vehicle

Nearest authorized Mercedes-Benz Center

Other products and services from Mercedes-

Benz

Data is transferred during the connection to the

Mercedes-Benz Customer Center (/ page 257).

▌Calling the Mercedes-Benz Customer Center

using the multimedia system

Requirements

Access to a GSM network is available.

The contract partner's GSM network coverage

is available in the respective region.

The vehicle must be switched on so that vehi-

cle data can be transferred automatically.

Multimedia system:

Phone

Call Mercedes me connect.

Aer conrmation, the multimedia system

sends the required vehicle data. The data

transfer is shown in the display.

Then you can select a service and be connected

to a specialist at the Mercedes-Benz Customer

Center.

▌Calling the Mercedes-Benz Customer Center

aer automatic accident or breakdown detection

Requirements:

The vehicle has detected an accident or break-

down situation (/ page 165).

The vehicle is stationary.

The hazard warning lights are switched on.

This function is not available in all countries.

The vehicle can detect accident or breakdown sit-

uations under certain circumstances.

Requirements for collision detection in the con-

text of accident recovery:

The vehicle is equipped with an anti-the

alarm system (ATA) (code 551).

The vehicle is equipped with the interior pro-

tection (code 882).

The vehicle is equipped with the Anti-The

Protection Package (code P54).

The collision detection service with the noti-

cation has been activated on Mercedes me

connect.

If a collision is detected when the tow-away pro-

tection is armed on a locked vehicle, you will

receive a notication in the multimedia system

when you switch the vehicle on.

The message informs you about the potentially

aected area of the vehicle and the strength of

the collision.

In the event an accident or breakdown is detec-

ted, the emergency guide shows safety notes in

the multimedia system display. This may take a

few seconds.

256

MBUX multimedia system

The availability of collision detection depends

on the vehicle.

Aer quitting the emergency guide display on the

multimedia system, a prompt appears asking

whether you would like to get support from the

Mercedes-Benz Customer Center.

Select Call.

Aer your agreement, or if the Mercedes

me connect service "Accident and Break-

down Management" is active, the vehicle

data is transferred automatically

(/ page 259).

The Mercedes-Benz Customer Center

takes your call and organizes the break-

down and accident assistance.

You may be charged for these services.

Depending on the severity of the accident, an

automatic emergency call can be initiated.

This has priority over all other active calls

(/ page 263).

In addition, if the Mercedes me connect

service "Telediagnostics" is active, a similar

prompt can appear aer a delay in the event

of a breakdown. If you are already in contact

with the Mercedes-Benz Customer Center or

have already received support, this prompt

can be ignored or declined.

If you answer the prompt for support from the

Mercedes-Benz Customer Center with Call

Later

, the message will be hidden and appear

again later.

The prompt triggered by the Mercedes me

connect service "Telediagnostics", can either

be conrmed or declined. Aer being

declined, this will not be shown again.

▌Arranging a service appointment via a

Mercedes me call

If you have activated the maintenance manage-

ment service, relevant vehicle data is transferred

automatically to the Mercedes-Benz Customer

Center. You will then receive individual recom-

mendations regarding the maintenance of your

vehicle.

Regardless of whether you have consented to the

maintenance management service, the multime-

dia system reminds you aer a certain amount of

time that a service is due. A prompt appears ask-

ing if you would like to make an appointment.

To arrange a service appointment: select Call.

Aer your consent, the vehicle data is trans-

ferred and the Mercedes-Benz Customer Cen-

ter takes your preferred appointment date.

The information is then sent to your desired

service outlet.

This will contact you to conrm the appoint-

ment and if necessary consult about the

details.

If you select Call Later aer the service mes-

sage appears, the message is hidden and

reappears at a later time.

▌Data transferred during a Mercedes me call

If you initiate a service call using Mercedes me,

data is transferred to enable targeted advice and

an ecient service.

The following requirements must be fullled for

the transfer of the data:

The vehicle is switched on.

The required data transfer technology is sup-

ported by the mobile phone network provider.

MBUX multimedia system

257

The quality of the mobile connection is su-

cient.

Multi-stage transfer depends on the following fac-

tors:

Reason for the initiation of the call

The available mobile phone transmission tech-

nology

The activated Mercedes me connect services

The service selected in the voice control sys-

tem

The scope of the data transmitted depends on

the vehicle model and vehicle equipment. For

technical reasons, not all data is available at

all times.

Data transfer if Mercedes me connect services

are not activated

If no Mercedes me connect services are activa-

ted, the following data is transferred:

Vehicle identication number

Time of the call

Reason for the initiation of the call

Conrmation of the data protection prompt

Country indicator of the vehicle

Set language for the multimedia system

Telephone number of the communication plat-

form installed in the vehicle

If a call is made for a service appointment via the

service reminder, the following data is also trans-

mitted:

Current mileage and maintenance data

If a call is made aer automatic accident or break-

down detection using the multimedia system, the

following data is also transmitted:

Current mileage and maintenance data

Current vehicle location

If Accident and Breakdown Management is called

via the voice control system, the following data

can also be called up from the vehicle by the

Mercedes-Benz Customer Center:

Current vehicle location

Data processing

The data transmitted within the scope of the call

is deleted from the processing system aer the

call is nished, in so far as this data is not being

used for other activated Mercedes me connect

services.

The incident-specic data is processed and stored

in the Mercedes-Benz Customer Center and, if

required to process the incident, forwarded to the

service partner authorized by the Mercedes-Benz

Customer Center. Take note of the data protection

information on the Mercedes me Internet page

. or in the recorded

message immediately aer calling the Mercedes-

Benz Customer Center.

The recorded message is not available in

every country.

Mercedes me connect

▌Information on Mercedes me connect

Mercedes me connect consists of multiple serv-

ices.

258

MBUX multimedia system

You can use the following services via the multi-

media system and the overhead control panel, for

example:

Accident and Breakdown Management (me

button or situation-dependent display in the

multimedia system)

Mercedes-Benz Emergency Call System (auto-

matic emergency call and SOS button)

The Mercedes me connect Accident and Break-

down Management and the Mercedes-Benz emer-

gency call center are available to you around the

clock.

The me button and the SOS button can be found

on the vehicle's overhead control panel

(/ page 255).

You can also call the Mercedes-Benz Customer

Center using the multimedia system

(/ page 256).

Please note that Mercedes me connect is a

Mercedes-Benz service. In emergencies, rst call

the national emergency services using the stand-

ard national emergency service telephone num-

bers. In emergencies, you can also use the

Mercedes-Benz emergency call system

(/ page 263).

Please note the Mercedes me connect terms of

use and the data protection information for

Mercedes me connect. You can nd these in your

Mercedes me user account.

Further information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal:

▌Information on Mercedes me connect Accident

and Breakdown Management

Accident and Breakdown Management is not

available in every country. Contact an author-

ized Mercedes-Benz Center to nd out

whether this function is available in your coun-

try.

The Accident and Breakdown Management can

include the following functions:

Supplement to the Mercedes-Benz emergency

call system (/ page 263)

If necessary, the contact person at the

Mercedes-Benz emergency call center for-

wards the call to Mercedes me connect Acci-

dent and Breakdown Management. Forward-

ing the call is however not possible in all coun-

tries.

Breakdown assistance by a technician on

location and/or the towing away of the vehicle

to the nearest authorized Mercedes-Benz Cen-

ter

You may be charged for these services.

Addition to the emergency guide aer auto-

matic accident or breakdown detection

(/ page 256)

In the event of a breakdown or accident, fur-

ther vehicle data is sent which enables optimal

support by the Mercedes-Benz Customer Cen-

ter and the authorized service partner or

breakdown assistance.

Addition to the Mercedes me connect service

Telediagnostics

With the Telediagnostics function, specic

wear and failure reports are recorded by the

service provider, in so far as these can be

clearly interpreted and are available through

the monitoring of components that are subject

to diagnostics.

MBUX multimedia system

259

If your vehicle detects a breakdown or threat

of a breakdown, you may be prompted via the

multimedia system to contact the Mercedes-

Benz Customer Center for further help. This

prompt in the multimedia system only appears

when the vehicle is stationary.

These services are subject to technical

restrictions such as the mobile phone cover-

age, mobile network quality and the ability of

the processing systems to interpret the trans-

ferred data. In some circumstances, this can

result in delays or the failure of the informa-

tion to appear in the multimedia system.

Please note that the service and breakdown call is

a Mercedes-Benz service. In emergencies, be

sure to contact the usual national emergency

number rst or use the Mercedes-Benz emer-

gency call system (/ page 262).

More information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal:

▌Data transferred during Mercedes me connect

call services

The data transferred during a Mercedes me con-

nect call depends on:

The reason for initiation of the call

The service that is selected in the voice con-

trol system

The activated Mercedes me connect services

You can nd out which data is transferred when

using the services in the currently valid Mercedes

me connect terms of use and the data protection

information for Mercedes me connect. You can

nd these in your Mercedes me user account.

Overview of the Mercedes me & Apps menu

When you log in with a user account to the

Mercedes me Portal, then services and oers

from Mercedes-Benz will be available to you.

For more information consult an authorized

Mercedes-Benz Center or visit the Mercedes me

Portal:

Make sure you always keep the Mercedes me

Apps updated.

You can call up the menu using

Apps in the multi-

media system.

In the

Apps menu, the following options can be

available:

Connecting the vehicle with the

Mercedes me

user account

Deleting a connection between a user account

Mercedes me and the vehicle

Calling up the Mercedes me services

Calling up apps such as In-Car Oce or the

web browser depending on availability

260

MBUX multimedia system

Web browser overview

Previous website

Next website

Update

URL

Adds/removes bookmarks

Options

Settings

Under Ä you have the following options:

Tabs

Bookmarks & History

Reading Mode

Share Link

Share Content

Request Mobile Website

Websites cannot be shown while the vehicle is

in motion.

Overview of Smartphone Integration

With Smartphone Integration, you can use certain

functions on your mobile phone via the multime-

dia system display.

Only one mobile phone at a time can be connec-

ted via Smartphone Integration to the multimedia

system. Also for use with two phone mode with

Smartphone Integration, only one additional

mobile phone can be connected using Bluetooth

with the multimedia system.

The full range of functions for Smartphone Inte-

gration is only possible with an internet connec-

tion. The appropriate application must be down-

loaded on the mobile phone to use Smartphone

Integration. The mobile phone must be switched

on and connected to the multimedia system via

the USB port using a suitable cable.

Apps for Smartphone Integration:

Apple CarPlay

(wireless connection via Blue-

tooth

also possible)

Android Auto (wireless connection via Blue-

tooth

also possible)

For safety reasons, the rst activation of

Apple CarPlay

or Android Auto on the multi-

media system must be carried out when the

vehicle is stationary with the parking brake.

You can start Smartphone Integration using the

Devices menu.

You can end Smartphone Integration via the

Devi-

ces

or by disconnecting the connecting cable

between the mobile phone and multimedia sys-

tem.

Mercedes-Benz recommends disconnecting

the connection via the device manager or the

connecting cable only when the vehicle is sta-

tionary.

Overview of transferred vehicle data

When using Smartphone Integration, certain vehi-

cle data is transferred to the mobile phone. This

MBUX multimedia system

261

enables you to get the best out of selected mobile

phone services. Vehicle data is not directly acces-

sible.

The following system information is transmitted:

Soware release of the multimedia system

System ID (anonymized)

The transfer of this data is used to optimize com-

munication between the vehicle and the mobile

phone.

To do this, and to assign several vehicles to the

mobile phone, a vehicle identier is randomly gen-

erated.

This has no connection to the vehicle identica-

tion number (VIN) and is deleted when the multi-

media system is reset (/ page 240).

The following driving status data is transmitted:

Transmission position engaged

Distinction between parked, standstill, rolling

and driving

Day/night mode of the driver's display

Drive type

The transfer of this data is used to alter how con-

tent is displayed to correspond to the driving sit-

uation.

The following position data is transmitted:

Coordinates

speed

Compass direction

Acceleration direction

The mobile phone uses this data to improve the

accuracy of navigation, for example, when driving

through a tunnel.

Mercedes-Benz emergency call system

Information on the Mercedes-Benz emergency

call system

Your vehicle is equipped with the Mercedes-Benz

emergency call system (“eCall”). This feature can

help save lives in the event of an accident. eCall

in no way replaces assistance provided from dial-

ing 911.

Mercedes-Benz eCall only functions in areas

where mobile phone coverage is available from

the wireless service providers. Insucient net-

work coverage from the wireless service providers

may result in an emergency call not being trans-

mitted.

eCall is a standard feature in your Mercedes-Benz

vehicle. In order to function as intended, the sys-

tem relies on the transmission of data detailed in

the Transmitted Data section that follows.

To disable eCall, a customer must visit an author-

ized Mercedes-Benz Service department to deac-

tivate the vehicle’s communication module.

Deactivation of this module prevents the activa-

tion of any and all Mercedes me connect serv-

ices. Aer the deactivation of eCall, automatic

emergency call and manual emergency call will

not be available.

The vehicle must be switched on before an auto-

matic emergency call can be made.

eCall is activated at the factory.

262

MBUX multimedia system

eCall can be deactivated by an authorized

Mercedes-Benz dealer. Please note that in the

event ownership of the vehicle is transferred

to another owner in its deactivated state,

eCall will remain deactivated unless the new

owner visits an authorized Mercedes-Benz

dealership to reactivate the system.

Overview of the Mercedes-Benz emergency call

system

eCall can help to reduce the time between an

accident and the arrival of emergency services at

the site of the accident. It helps locate an acci-

dent site in places that are dicult to access.

However, even if a vehicle is equipped with eCall,

this does not mean the system is ON. As such,

eCall does not replace dialing 911 in the event of

an accident.

An emergency call can be made automatically or

manually.

Only make emergency calls if you or others are in

need of rescue. Do not make an emergency call in

the event of a breakdown or a similar situation.

Messages on the display

SOS NOT READY: the vehicle is not on or eCall not

available.

During an active emergency call, <schar> appears

in the display.

You can nd more information on the regional

availability of eCall at: .mercedes-

If there is a malfunction of the emergency call

system, the loudspeakers, microphone, air

bag or the SOS button, for example, are

faulty.

You can recognize a malfunction in the emer-

gency call system by the following displays:

A corresponding message will also appear

in the driver's display.

The SOS button lights up red continuously.

Triggering an automatic Mercedes-Benz emer-

gency call

Requirements:

The vehicle is switched on.

The starter battery is suciently charged.

The Mercedes-Benz emergency call system trig-

gers an emergency call automatically in the fol-

lowing cases:

Aer activation of the restraint systems such

as air bags or Emergency Tensioning Devices

aer an accident

The emergency call has been made:

A voice connection is made to the Mercedes-

Benz emergency call center.

A message with accident data is transmitted

to the Mercedes-Benz emergency call center.

The Mercedes-Benz emergency call center

can transmit the vehicle position data to one

of the emergency call centers.

The SOS button in the overhead control panel

ashes until the emergency call is nished.

It is not possible to immediately end an automatic

emergency call.

If no connection can be made to the emergency

services either, a corresponding message appears

in the media display.

MBUX multimedia system

263

Dial the local emergency number on your

mobile phone.

If an emergency call has been initiated:

Remain in the vehicle if the road and trac

conditions permit you to do so until a voice

connection is established with the emergency

call center operator.

Based on the call, the operator decides

whether it is necessary to call rescue teams

and/or the police to the accident site.

If no vehicle occupant answers, an ambulance

is sent to the vehicle immediately.

Triggering a manual Mercedes-Benz emergency

call

To use the SOS button in the overhead con-

trol panel: press the SOS button at least one

second long (/ page 255).

To use voice control: use the voice commands

of the MBUX Voice Assistant.

The emergency call has been made:

A voice connection is made to the Mercedes-

Benz emergency call center.

A message with accident data is transmitted

to the Mercedes-Benz emergency call center.

The Mercedes-Benz emergency call center

can transmit the vehicle position data to one

of the emergency call centers.

Remain in the vehicle if the road and trac

conditions permit you to do so until a voice

connection is established with the emergency

call center operator.

Based on the call, the operator decides

whether it is necessary to call rescue teams

and/or the police to the accident site.

If no connection can be made to the emergency

services, a corresponding message appears in the

central display.

Dial the local emergency number on your

mobile phone.

Ending an unintentionally triggered manual

Mercedes-Benz emergency call

Select <schar> on the multifunction steering

wheel. Depress button for several seconds.

Data transfer of the Mercedes-Benz emergency

call system

In the event of an automatic or manual emergency

call the following data is transmitted, for example:

Vehicle's GPS position data

GPS position data on the route (a few hundred

meters () before the incident)

Direction of travel

Vehicle identication number

Vehicle drive type

Number of people detected in the vehicle

Whether Mercedes me connect is available or

not

Whether the emergency call was initiated

manually or automatically

Time of the accident

264

MBUX multimedia system

Radio & media

Overview of the symbols and functions in the media menu

Symbol Designation Function

Play Select to start or continue playback.

Rest Select to pause the playback.

Repeat a track Select to repeat the current track or the active playlist.

Select once: the active playlist is repeated.

Select twice: the current track is repeated.

Select three times: the function is deactivated.

Random playback Select to play back the tracks in random order.

û/ü Skip forwards/back Select to skip to the next or to the previous track.

Additional options Select to show additional options.

Categories Select to show and search through available categories such as playback lists, albums

or artists.

Search Select to search in the active menu. You can search for artists, genres or moods, for

example.

266

MBUX multimedia system

Symbol Designation Function

Settings Select to make settings.

Home Select to return to the home screen.

Messaging Select to call up messaging.

Full screen Select to switch to full screen mode.

The following functions and settings are available

in the Media menu:

Connecting external data storage media with

the multimedia system (e.g. using USB or

Bluetooth

)

Playing back audio or video les

MBUX multimedia system

267

Overview of the symbols and functions in the radio menu

Symbol Designation Function

Home Select to return to the home screen.

Messaging Select to call up messaging.

û/ü Skip forwards/back Select to skip to the next or to the previous station.

Settings Select to have further options shown.

The setting options are country-dependent.

HD radio™ Select to switch the HD Radio™ function on or o.

This function is not available in all countries.

Station list Select to have the station list shown.

Search Select to search in the active menu. You can search for artists, genres or moods, for

example.

Additional functions of TuneIn Radio

A relatively large volume of data can be trans-

mitted when using TuneIn Radio.

268

MBUX multimedia system

Symbol Designation Function

Settings The following additional settings are available in

the TuneIn Radio menu:

Selecting stream

Logging on to or out of the TuneIn account

Favorites Select during playback to save the station cur-

rently set as a favorite.

6/8 Play/Pause Select to start, stop or continue playback.

Browse Select to choose a category and then a radio sta-

tion.

Additional functions of the satellite radio

SIRIUS XM

satellite radio oers more than 175

digital-quality radio channels providing commer-

cial-free music, sports, news and entertainment,

for example. SIRIUS XM

satellite radio employs a

eet of high-performance satellites to broadcast

around the clock throughout the USA and Can-

ada. The satellite radio program is available for a

monthly fee. Information about this can be

obtained from a Sirius XM

Service Center and at

. (USA).

Sirius, XM and all related marks and logos are

trademarks of Sirius XM Radio Inc. and its

subsidiaries. All other marks, channel names

and logos are the property of their respective

MBUX multimedia system

269

Symbol Designation Function

Settings The following additional settings are available in

the satellite radio menu:

Activate child safety lock to lock channels

with adult content

Set alarm program for music and sport alerts

Create TuneMix lists to listen to music seam-

lessly

Play Select to start or continue playback.

Rest Select to pause the playback.

Depending on the frequency band selected, dier-

ent functions are available to you.

Select the desired frequency band in the radio

menu head runner.

Calling up TuneIn Radio

Requirements:

There is a user account at

www..

The vehicle is linked to the Mercedes me user

account.

The TuneIn Radio service is activated in the

Mercedes me portal.

The data volume is available.

Depending on the country, data volume may

need to be purchased.

A fast Internet connection for data transmis-

sion free of interference.

New data volume can be purchased directly

from a mobile phone network provider via the

Mercedes me Portal.

The functions and services are country-

dependent. For more information, consult an

authorized Mercedes-Benz Center.

270

MBUX multimedia system

Multimedia system:

Radio

Select TuneIn Radio.

The TuneIn menu appears. The last station set

starts playing.

The connection quality depends on the local

mobile phone reception.

Setting up satellite radio

Requirements:

Satellite radio equipment is available.

Registration with a satellite radio provider has

been completed.

If registration is not included when purchasing

the system, your credit card details will be

required to activate your account.

Multimedia system:

Radio

SiriusXM

Select Service Information.

The service information screen appears show-

ing the radio ID and the current subscription

status.

Establish a telephone connection.

Follow the service sta's instructions.

The activation process may take up to ten

minutes.

You can also have the satellite service activa-

ted online. To do so, please visit

www. (USA) or

www. (Canada).

Music and sport alerts

Multimedia system:

Radio

SiriusXM

Alerts

Setting music and sport alerts

This function enables you to program an alert for

your favorite artists, tracks or sporting events.

Music alerts can be saved whilst a track is being

played and sport alerts can be saved during a live

game. You can also specify sport alerts via the

menu option. The system then continuously

searches through all the channels.

Set a music or sports alert, to be informed of

matches in the live program.

Activating messages for a category

Select a category and activate D.

Adding messages for a category

Select a category and add a message W.

MBUX multimedia system

271

Select Artist Alerts or Song Alerts in the dia-

log window.

The message is set for the activated O track

and artist. If a match is found, a prompt

appears asking whether you wish to change to

the station.

Deleting messages in a category

Select a category, mark the desired messages

and delete E.

Do not mark any messages and delete all

entries E.

Sound settings

Overview of functions in the sound menu

The setting options and functions available

depend on the sound system installed. You can

nd out which sound system is installed in your

vehicle in the Digital Operator's Manual.

Standard sound system

The following functions are available:

Equalizer

Treble, mid-range and bass

Balance and fader

Volume

Automatic adjustment

272

MBUX multimedia system

MBUX multimedia system for Your Mercedes CLA 4 Door Third Generation (2025-2026)

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