Get MBUX multimedia system -> Mercedes me Apps Guide for Mercedes CLA 4 Door Third Generation (2025-2026)

Managing contacts, e.g.:

Downloading mobile phone contacts

Managing the format of a contact's name

Deleting favorites

Receiving and sending messages, e.g.:

Using the read-aloud function

Dictating a new message

Mercedes me Apps

Mercedes me calls

▌Making a call via the overhead control panel

me button for service or information calls

SOS button cover

SOS button (emergency call system)

Making a Mercedes me call

Press me button 1.

Making an emergency call

To open the cover of SOS button 2 , press it

briey.

Press and hold SOS button 3 for at least one

second.

If a Mercedes me call is active, an emergency call

can still be triggered. This has priority over all

other active calls.

▌Information about the Mercedes me call using

the me button

A call to the Mercedes-Benz Customer Center has

been initiated via the me button in the overhead

control panel or the multimedia system

(/ page 255).

Using the voice dialog system you access the

desired service:

Accident and Breakdown Management

Mercedes-Benz Customer Center for general

information about the vehicle

MBUX multimedia system

255

You can nd information on the following topics:

Activation of Mercedes me connect

Operating the vehicle

Nearest authorized Mercedes-Benz Center

Other products and services from Mercedes-

Benz

Data is transferred during the connection to the

Mercedes-Benz Customer Center (/ page 257).

▌Calling the Mercedes-Benz Customer Center

using the multimedia system

Requirements

Access to a GSM network is available.

The contract partner's GSM network coverage

is available in the respective region.

The vehicle must be switched on so that vehi-

cle data can be transferred automatically.

Multimedia system:

Phone

Call Mercedes me connect.

Aer conrmation, the multimedia system

sends the required vehicle data. The data

transfer is shown in the display.

Then you can select a service and be connected

to a specialist at the Mercedes-Benz Customer

Center.

▌Calling the Mercedes-Benz Customer Center

aer automatic accident or breakdown detection

Requirements:

The vehicle has detected an accident or break-

down situation (/ page 165).

The vehicle is stationary.

The hazard warning lights are switched on.

This function is not available in all countries.

The vehicle can detect accident or breakdown sit-

uations under certain circumstances.

Requirements for collision detection in the con-

text of accident recovery:

The vehicle is equipped with an anti-the

alarm system (ATA) (code 551).

The vehicle is equipped with the interior pro-

tection (code 882).

The vehicle is equipped with the Anti-The

Protection Package (code P54).

The collision detection service with the noti-

cation has been activated on Mercedes me

connect.

If a collision is detected when the tow-away pro-

tection is armed on a locked vehicle, you will

receive a notication in the multimedia system

when you switch the vehicle on.

The message informs you about the potentially

aected area of the vehicle and the strength of

the collision.

In the event an accident or breakdown is detec-

ted, the emergency guide shows safety notes in

the multimedia system display. This may take a

few seconds.

256

MBUX multimedia system

The availability of collision detection depends

on the vehicle.

Aer quitting the emergency guide display on the

multimedia system, a prompt appears asking

whether you would like to get support from the

Mercedes-Benz Customer Center.

Select Call.

Aer your agreement, or if the Mercedes

me connect service "Accident and Break-

down Management" is active, the vehicle

data is transferred automatically

(/ page 259).

The Mercedes-Benz Customer Center

takes your call and organizes the break-

down and accident assistance.

You may be charged for these services.

Depending on the severity of the accident, an

automatic emergency call can be initiated.

This has priority over all other active calls

(/ page 263).

In addition, if the Mercedes me connect

service "Telediagnostics" is active, a similar

prompt can appear aer a delay in the event

of a breakdown. If you are already in contact

with the Mercedes-Benz Customer Center or

have already received support, this prompt

can be ignored or declined.

If you answer the prompt for support from the

Mercedes-Benz Customer Center with Call

Later

, the message will be hidden and appear

again later.

The prompt triggered by the Mercedes me

connect service "Telediagnostics", can either

be conrmed or declined. Aer being

declined, this will not be shown again.

▌Arranging a service appointment via a

Mercedes me call

If you have activated the maintenance manage-

ment service, relevant vehicle data is transferred

automatically to the Mercedes-Benz Customer

Center. You will then receive individual recom-

mendations regarding the maintenance of your

vehicle.

Regardless of whether you have consented to the

maintenance management service, the multime-

dia system reminds you aer a certain amount of

time that a service is due. A prompt appears ask-

ing if you would like to make an appointment.

To arrange a service appointment: select Call.

Aer your consent, the vehicle data is trans-

ferred and the Mercedes-Benz Customer Cen-

ter takes your preferred appointment date.

The information is then sent to your desired

service outlet.

This will contact you to conrm the appoint-

ment and if necessary consult about the

details.

If you select Call Later aer the service mes-

sage appears, the message is hidden and

reappears at a later time.

▌Data transferred during a Mercedes me call

If you initiate a service call using Mercedes me,

data is transferred to enable targeted advice and

an ecient service.

The following requirements must be fullled for

the transfer of the data:

The vehicle is switched on.

The required data transfer technology is sup-

ported by the mobile phone network provider.

MBUX multimedia system

257

The quality of the mobile connection is su-

cient.

Multi-stage transfer depends on the following fac-

tors:

Reason for the initiation of the call

The available mobile phone transmission tech-

nology

The activated Mercedes me connect services

The service selected in the voice control sys-

tem

The scope of the data transmitted depends on

the vehicle model and vehicle equipment. For

technical reasons, not all data is available at

all times.

Data transfer if Mercedes me connect services

are not activated

If no Mercedes me connect services are activa-

ted, the following data is transferred:

Vehicle identication number

Time of the call

Reason for the initiation of the call

Conrmation of the data protection prompt

Country indicator of the vehicle

Set language for the multimedia system

Telephone number of the communication plat-

form installed in the vehicle

If a call is made for a service appointment via the

service reminder, the following data is also trans-

mitted:

Current mileage and maintenance data

If a call is made aer automatic accident or break-

down detection using the multimedia system, the

following data is also transmitted:

Current mileage and maintenance data

Current vehicle location

If Accident and Breakdown Management is called

via the voice control system, the following data

can also be called up from the vehicle by the

Mercedes-Benz Customer Center:

Current vehicle location

Data processing

The data transmitted within the scope of the call

is deleted from the processing system aer the

call is nished, in so far as this data is not being

used for other activated Mercedes me connect

services.

The incident-specic data is processed and stored

in the Mercedes-Benz Customer Center and, if

required to process the incident, forwarded to the

service partner authorized by the Mercedes-Benz

Customer Center. Take note of the data protection

information on the Mercedes me Internet page

. or in the recorded

message immediately aer calling the Mercedes-

Benz Customer Center.

The recorded message is not available in

every country.

Mercedes me connect

▌Information on Mercedes me connect

Mercedes me connect consists of multiple serv-

ices.

258

MBUX multimedia system

You can use the following services via the multi-

media system and the overhead control panel, for

example:

Accident and Breakdown Management (me

button or situation-dependent display in the

multimedia system)

Mercedes-Benz Emergency Call System (auto-

matic emergency call and SOS button)

The Mercedes me connect Accident and Break-

down Management and the Mercedes-Benz emer-

gency call center are available to you around the

clock.

The me button and the SOS button can be found

on the vehicle's overhead control panel

(/ page 255).

You can also call the Mercedes-Benz Customer

Center using the multimedia system

(/ page 256).

Please note that Mercedes me connect is a

Mercedes-Benz service. In emergencies, rst call

the national emergency services using the stand-

ard national emergency service telephone num-

bers. In emergencies, you can also use the

Mercedes-Benz emergency call system

(/ page 263).

Please note the Mercedes me connect terms of

use and the data protection information for

Mercedes me connect. You can nd these in your

Mercedes me user account.

Further information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal:

▌Information on Mercedes me connect Accident

and Breakdown Management

Accident and Breakdown Management is not

available in every country. Contact an author-

ized Mercedes-Benz Center to nd out

whether this function is available in your coun-

try.

The Accident and Breakdown Management can

include the following functions:

Supplement to the Mercedes-Benz emergency

call system (/ page 263)

If necessary, the contact person at the

Mercedes-Benz emergency call center for-

wards the call to Mercedes me connect Acci-

dent and Breakdown Management. Forward-

ing the call is however not possible in all coun-

tries.

Breakdown assistance by a technician on

location and/or the towing away of the vehicle

to the nearest authorized Mercedes-Benz Cen-

ter

You may be charged for these services.

Addition to the emergency guide aer auto-

matic accident or breakdown detection

(/ page 256)

In the event of a breakdown or accident, fur-

ther vehicle data is sent which enables optimal

support by the Mercedes-Benz Customer Cen-

ter and the authorized service partner or

breakdown assistance.

Addition to the Mercedes me connect service

Telediagnostics

With the Telediagnostics function, specic

wear and failure reports are recorded by the

service provider, in so far as these can be

clearly interpreted and are available through

the monitoring of components that are subject

to diagnostics.

MBUX multimedia system

259

If your vehicle detects a breakdown or threat

of a breakdown, you may be prompted via the

multimedia system to contact the Mercedes-

Benz Customer Center for further help. This

prompt in the multimedia system only appears

when the vehicle is stationary.

These services are subject to technical

restrictions such as the mobile phone cover-

age, mobile network quality and the ability of

the processing systems to interpret the trans-

ferred data. In some circumstances, this can

result in delays or the failure of the informa-

tion to appear in the multimedia system.

Please note that the service and breakdown call is

a Mercedes-Benz service. In emergencies, be

sure to contact the usual national emergency

number rst or use the Mercedes-Benz emer-

gency call system (/ page 262).

More information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal:

▌Data transferred during Mercedes me connect

call services

The data transferred during a Mercedes me con-

nect call depends on:

The reason for initiation of the call

The service that is selected in the voice con-

trol system

The activated Mercedes me connect services

You can nd out which data is transferred when

using the services in the currently valid Mercedes

me connect terms of use and the data protection

information for Mercedes me connect. You can

nd these in your Mercedes me user account.

Overview of the Mercedes me & Apps menu

When you log in with a user account to the

Mercedes me Portal, then services and oers

from Mercedes-Benz will be available to you.

For more information consult an authorized

Mercedes-Benz Center or visit the Mercedes me

Portal:

Make sure you always keep the Mercedes me

Apps updated.

You can call up the menu using

Apps in the multi-

media system.

In the

Apps menu, the following options can be

available:

Connecting the vehicle with the

Mercedes me

user account

Deleting a connection between a user account

Mercedes me and the vehicle

Calling up the Mercedes me services

Calling up apps such as In-Car Oce or the

web browser depending on availability

260

MBUX multimedia system

Web browser overview

Previous website

Next website

Update

URL

Adds/removes bookmarks

Options

Settings

Under Ä you have the following options:

Tabs

Bookmarks & History

Reading Mode

Share Link

Share Content

Request Mobile Website

Websites cannot be shown while the vehicle is

in motion.

Overview of Smartphone Integration

With Smartphone Integration, you can use certain

functions on your mobile phone via the multime-

dia system display.

Only one mobile phone at a time can be connec-

ted via Smartphone Integration to the multimedia

system. Also for use with two phone mode with

Smartphone Integration, only one additional

mobile phone can be connected using Bluetooth

with the multimedia system.

The full range of functions for Smartphone Inte-

gration is only possible with an internet connec-

tion. The appropriate application must be down-

loaded on the mobile phone to use Smartphone

Integration. The mobile phone must be switched

on and connected to the multimedia system via

the USB port using a suitable cable.

Apps for Smartphone Integration:

Apple CarPlay

(wireless connection via Blue-

tooth

also possible)

Android Auto (wireless connection via Blue-

tooth

also possible)

For safety reasons, the rst activation of

Apple CarPlay

or Android Auto on the multi-

media system must be carried out when the

vehicle is stationary with the parking brake.

You can start Smartphone Integration using the

Devices menu.

You can end Smartphone Integration via the

Devi-

ces

or by disconnecting the connecting cable

between the mobile phone and multimedia sys-

tem.

Mercedes-Benz recommends disconnecting

the connection via the device manager or the

connecting cable only when the vehicle is sta-

tionary.

Overview of transferred vehicle data

When using Smartphone Integration, certain vehi-

cle data is transferred to the mobile phone. This

MBUX multimedia system

261

enables you to get the best out of selected mobile

phone services. Vehicle data is not directly acces-

sible.

The following system information is transmitted:

Soware release of the multimedia system

System ID (anonymized)

The transfer of this data is used to optimize com-

munication between the vehicle and the mobile

phone.

To do this, and to assign several vehicles to the

mobile phone, a vehicle identier is randomly gen-

erated.

This has no connection to the vehicle identica-

tion number (VIN) and is deleted when the multi-

media system is reset (/ page 240).

The following driving status data is transmitted:

Transmission position engaged

Distinction between parked, standstill, rolling

and driving

Day/night mode of the driver's display

Drive type

The transfer of this data is used to alter how con-

tent is displayed to correspond to the driving sit-

uation.

The following position data is transmitted:

Coordinates

speed

Compass direction

Acceleration direction

The mobile phone uses this data to improve the

accuracy of navigation, for example, when driving

through a tunnel.

Mercedes-Benz emergency call system

Information on the Mercedes-Benz emergency

call system

Your vehicle is equipped with the Mercedes-Benz

emergency call system (“eCall”). This feature can

help save lives in the event of an accident. eCall

in no way replaces assistance provided from dial-

ing 911.

Mercedes-Benz eCall only functions in areas

where mobile phone coverage is available from

the wireless service providers. Insucient net-

work coverage from the wireless service providers

may result in an emergency call not being trans-

mitted.

eCall is a standard feature in your Mercedes-Benz

vehicle. In order to function as intended, the sys-

tem relies on the transmission of data detailed in

the Transmitted Data section that follows.

To disable eCall, a customer must visit an author-

ized Mercedes-Benz Service department to deac-

tivate the vehicle’s communication module.

Deactivation of this module prevents the activa-

tion of any and all Mercedes me connect serv-

ices. Aer the deactivation of eCall, automatic

emergency call and manual emergency call will

not be available.

The vehicle must be switched on before an auto-

matic emergency call can be made.

eCall is activated at the factory.

262

MBUX multimedia system

MBUX multimedia system -> Mercedes me Apps for Your Mercedes CLA 4 Door Third Generation (2025-2026)

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