EMERGENCY INFORMATION
eCall - SOS Emergency Assistance
the eCall triggers, the system will only transmit the data
information to the relevant public safety answering points
designated by the respective public authorities of the
country on which territory they are located, which will
receive and process your emergency call request. The
system will retain data locally within 13 hours of triggering.
In an accident, your vehicle’s eCall – SOS Emergency
Assistance can either be triggered manually or in severe
cases automatically upon detection by vehicle’s sensors.
The eCall service is a public service of general interest and
is accessible free of charge. The emergency call centre will
establish verbal communication with the vehicle occupants
in order to understand the extent of the emergency and
the level of assistance required. If verbal communication
is not achievable an attempt will be made to send the
following vehicle information message to the emergency
call centre. The appropriate emergency services will be
deployed to the vehicle’s current location if known.
You have the right to access the data information stored
in this system, and to request the rectification, erasure
or blocking of data information that does not meet the
requirements of the regulations. When you think your
personal data is infringed, you have the right to complain
to the competent data protection authority.
For manual activation, press and release the SOS button
in the overhead console for 1 second to activate an
emergency services call. A single beep will be heard when
the eCall is triggered and a message will be displayed on
the vehicle’s message centre and entertainment player. The
entertainment player will be muted whilst the emergency
services call is active. Manually triggered emergency
services calls may be cancelled by pressing and releasing
the SOS button again within 5 seconds of the initial press,
two beeps will be heard confirming that the emergency
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Current time, location and direction of travel
Vehicle type
Vehicle identification number (VIN)
Whether the call was automatically or manually initiated
Vehicle category
This system will ensure that your personal data is securely
protected. It is designed to ensure that it is not traceable
and other external systems are not available . When
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