Get MOBILITY -> Breakdown assistance Guide for Mini Cooper 2 Door Third Generation (2016-2023)

MOBILITY

Breakdown assistance

Vehicle features and options

Warning triangle

This chapter describes all standard, country-

specific and optional features offered with

the series. It also describes features and

functions that are not necessarily available

in your vehicle, e.g., due to the selected op-

tions or country versions. This also applies

to safety-related functions and systems.

When using these functions and systems,

the applicable laws and regulations must be

observed.

The warning triangle is located in the tail-

gate. To remove, loosen the brackets.

Hazard warning flashers

First-aid kit

General information

Some of the articles have a limited service

life.

Check the expiration dates of the contents

regularly and replace any expired items

promptly.

The button is located above the Control Dis-

play.

Storage

The first-aid kit is located in the cargo area.

The red light in the button flashes when the

hazard warning flashers are activated.

MINI Roadside Assistance

Concept

MINI Roadside Assistance can be contacted

if assistance is needed in the event of a

breakdown.

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Breakdown assistance

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You can launch Teleservice Help by re-

questing it through the Service Specialist.

General information

In the event of a breakdown, data on the ve-

hicle's condition is sent to the vehicle man-

ufacturer.

1. Park the vehicle in a safe place.

2. Set the parking brake.

There are various ways of making contact.

3. Control Display is switched on.

4. Confirm Teleservice Help.

–

Via a Check Control message, refer to

page 121.

The driving ability of the vehicle can be re-

stored for specific functions.

–

Calling with a mobile phone.

If this is not possible, further measures will

be initiated, for instance Roadside Assis-

tance will be informed.

Requirements

–

Active MINI Connected contract or

equipment version with intelligent

emergency call.

–

Cellular network reception.

Standby state is switched on.

Emergency Request

Intelligent emergency call

Concept

In case of an emergency, an Emergency Re-

quest can be triggered automatically by the

system or manually.

Starting

If the vehicle is equipped with Teleservices,

support is offered through Teleservice Diag-

nosis.

Via the Central Information Display (CID):

1.

"MINI Connected"

General information

Only press the SOS button in an emergency.

2. "MINI Assist"

3. "MINI Roadside Assistance"

The Intelligent Assist system establishes a

connection with the MINI Response Center.

The contact to the Roadside Assistance

of the manufacture is established.

For technical reasons, the Emergency Re-

quest cannot be guaranteed under unfavora-

ble conditions.

A telephone number is displayed, if

needed. Select to dial the telephone

number on a connected mobile phone.

Teleservice Diagnosis

Teleservice Diagnosis enables the wireless

transmission of detailed vehicle data that is

important for vehicle diagnosis. This data is

transmitted automatically.

Teleservice Help

Depending on the country, the Teleservice

Help enables a more in-depth diagnosis of

the vehicle via wireless transmission.

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MOBILITY

Overview

Breakdown assistance

The MINI Response Center then makes

contact with you and takes further steps

to help you.

Even if you are unable to respond, the

MINI Response Center can take further

steps to help you under certain circum-

stances.

For this purpose, data that serves to de-

termine the necessary rescue measures,

for instance the current position of the

vehicle when it can be determined, is

transmitted to the MINI Response Cen-

ter.

SOS button in the roofliner

Functional requirements

If you can no longer hear the MINI Re-

sponse Center through the loudspeakers,

the hands-free system, for instance, may

be broken. However, the MINI Response

Center may still be able to hear you.

–

Standby state is switched on.

The Assist system is functional.

If the vehicle is equipped with intelli-

gent emergency call: the SIM card

integrated in the vehicle has been acti-

vated.

The MINI Response Center ends the Emer-

gency Request.

Automatic triggering

Jump-starting

Under certain conditions, for instance if the

airbags trigger, an Emergency Request is

automatically initiated immediately after an

accident of corresponding severity. Auto-

matic Collision Notification is not affected

by pressing the SOS button.

General information

Have only a dealer’s service center or an-

other qualified service center or repair shop

perform the jump start.

Manual triggering

1. Press the cover briefly to open it.

Safety information

2. Press the SOS button until the LED at

the button lights up green.

DANGER

Contact with live components can lead to

an electric shock. There is a risk of inju-

ries or danger to life. Do not touch any

components that are under voltage.

–

The LED is illuminated green when an

Emergency Request has been initiated.

If the situation allows, wait in your vehi-

cle until the voice connection has been

established.

–

The LED flashes green when a connec-

tion to the MINI Response Center has

been established.

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Breakdown assistance

MOBILITY

–

Lift the vehicle using suitable means.

Towing

Do not lift or secure the vehicle by its

tow fitting, body parts, or suspension

parts.

Transporting the vehicle

General information

The vehicle is not permitted to be towed.

Towing other vehicles

General information

Safety information

Switch on the hazard warning system, de-

pending on local regulations.

NOTICE

The vehicle can be damaged when towing

the vehicle with a single lifted axle. There

is a risk of damage to property. The vehi-

cle should only be transported on a loading

platform.

If the electrical system has failed, clearly

identify the vehicle being towed by placing

a sign or a warning triangle in the rear win-

dow.

Safety information

Pushing the vehicle

Warning

To remove a broken-down vehicle from the

danger area, push it for a short distance at a

speed of no more than 6 mph/10 km/h.

If the approved gross vehicle weight of the

towing vehicle is lighter than the vehicle

to be towed, the tow fitting can tear off or

it will not be possible to control the vehi-

cle's response. There is a risk of accident.

Make sure that the gross vehicle weight of

the towing vehicle is heavier than the ve-

hicle to be towed.

For rolling or pushing the vehicle, refer to

page 103.

Tow truck

NOTICE

If the tow bar or tow rope is attached in-

correctly, damage to other vehicle parts

can occur. There is a risk of damage to

property. Correctly attach the tow bar or

tow rope to the tow fitting.

The vehicle should only be transported on a

loading platform.

Tow bar

The tow fittings used should be on the same

side on both vehicles.

NOTICE

The vehicle can become damaged when

lifting and securing it.

Should it prove impossible to avoid mount-

ing the tow bar at an offset angle, please fol-

low the following:

There is a risk of damage to property.

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MOBILITY

Breakdown assistance

–

Maneuvering capability is limited going

around corners.

–

Use only the tow fitting provided with

the vehicle and screw it all the way in.

–

The tow bar will generate lateral forces

if it is secured with an offset.

Use the tow fitting for towing on paved

roads only.

Avoid lateral loading of the tow fitting,

for instance do not lift the vehicle by the

tow fitting.

Tow rope

Observe the following notes when using the

tow rope:

–

Check the fastening of the tow fitting in

regular intervals.

–

Use nylon ropes or straps, which will en-

able the vehicle to be towed without

jerking.

Safety information

NOTICE

–

Make sure the tow rope is not twisted

when fastening.

Check the fastening of the tow fitting

and tow rope in regular intervals.

If the tow fitting is not used as intended,

there may be damage to the vehicle or to

the tow fitting. There is a risk of damage

to property. Follow the notes on using the

tow fitting.

Do not exceed a towing speed of

30 mph/50 km/h.

Do not exceed a towing distance of

3 miles/5 km.

When starting to tow the vehicle, make

sure that the tow rope is taut.

Screw thread for tow fitting

Tow fitting

General information

Threaded holes for the tow fitting are lo-

cated in the front and rear of the vehicle on

the right side with respect to the direction

of travel.

Press on the mark on the edge of the cover

to push it out.

The screw-in tow fitting should always be

carried in the vehicle.

The tow fitting can be screwed in at the

front or rear of the vehicle.

The tow fitting and the onboard vehicle tool

kit, refer to page 250, are together in the

cargo area.

Use of the tow fitting:

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Breakdown assistance

MOBILITY

What to do after an accident

Safety information

Warning

Contact with live components can lead to

an electric shock. There is a risk of inju-

ries or danger to life. After an accident, do

not touch any high-voltage components

such as orange colored high-voltage cables

or parts that are in contact with exposed

high-voltage cables.

Warning

Fluids in the high-voltage battery are cor-

rosive. There is a risk of injury. Do not

touch fluids escaping from the high-volt-

age battery.

General information

After an accident, comply with the follow-

ing safety precautions with regard to the

high-voltage system:

–

Secure the crash site.

Immediately notify rescue forces, police,

or firefighters of the fact that your vehi-

cle is equipped with a high-voltage sys-

tem.

–

Engage selector lever position P, set the

parking brake, and switch off the

standby state and drive-ready state.

–

Lock the vehicle after exiting.

Do not inhale any gases escaping from

the high-voltage battery; if needed,

maintain a safe distance from the vehi-

cle.

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MOBILITY -> Breakdown assistance for Your Mini Cooper 2 Door Third Generation (2016-2023)

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