2025-2026 Volvo EX40 SUV User accounts, profiles and services User Manual
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User accounts, profiles and services for Your Volvo EX40 SUV First Generation (2025-2026)

2. User accounts, profiles and services  
Get more out of your car by customising it using profiles and connecting it to the phone app. This gives you  
access to more features and services, such as support if you're having issues on the road.  
Note  
Some of the services available for your car require a registered personal account, such as your Volvo ID.  
To get the most out of your car experience:  
Connect your Volvo ID  
Download and sign in to the Volvo Cars app on your phone  
Set up your user profile and customise the car's settings, such as the ergonomic settings and other preferences  
Sign in with your Google account  
2.1. Setting up your car for the first time  
There is a guide that helps you set your car up the first time you use it.  
The setup guide for your car automatically starts in the centre display. It guides you through setting up the owner profile and  
other essential settings.  
Tip  
Before getting your car  
Before you start, you will need to create a Volvo ID and download the Volvo Cars app. This makes the in-car setup faster.  
The setup guide covers the following:  
Important settings, such as your car's system language  
Connecting the car to your Volvo ID and the Volvo Cars app  
Consent to terms and conditions for various car services, including third party services  
Setting up internet access  
Consent to software updates  
Setting up your profile  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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Note  
Stay parked during setup  
The car needs to be stationary and in P when you go through the setup guide.  
Complete setup  
It's advisable to complete the setup before driving the car. If you exit the guide before going through the necessary steps,  
certain features will be unavailable until you complete the process. You will be reminded about the setup the next time  
you drive the car. You can also go to profile settings and complete it whenever you want to.  
No guide?  
If the car has already been set up by someone else, such as a previous owner, you can reset the car by ending the owner-  
ship. This will allow you to access the setup guide again.  
2.2. Volvo ID  
Your Volvo ID is a personal account that gives you access to various services connected to your car. You can  
connect your Volvo ID to your profile in profile settings.  
You will need your Volvo ID when you use remote features via the Volvo Cars app.  
Note  
Available services can vary over time and depend on both region and equipment level.  
Tip  
You can also connect your Volvo ID to your profile in settings.  
2.2.1. Creating a Volvo ID  
Create your Volvo ID in the Volvo Cars app on your phone or on Volvo's website.  
If you want to use the Volvo Cars app to create your Volvo ID, make sure that you have the latest version installed on your  
phone.  
1. Open the app on your phone or go to volvocars.com [https://www.volvocars.com] .  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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Note  
If you use the website, make sure that you are signed in.  
2. Select the option to create a new Volvo ID and follow the instructions.  
Note  
After creating your Volvo ID, you may need to confirm your email address to fully activate your account.  
2.3. Volvo Cars app  
The Volvo Cars app allows you to control certain functions and interact with the car via your phone.  
The Volvo Cars app is available for iPhone and Android phones. You can download it for free from your phone's app store. The  
app is updated regularly, so make sure that you have the latest version on your phone.  
Note  
Sign in with your Volvo ID  
You need to sign in to the app and the car using the same Volvo ID.  
Give your consent  
Give your consent to Volvo services in privacy settings to be able to connect the app to the car.  
Check the internet connection  
The Volvo Cars app and your car need to be connected to the internet for all services to work properly.  
Here are a few things you can do in the Volvo Cars app:[1]  
Check the battery level, lock status and other car statuses  
Lock and unlock doors  
Start and stop parking climate control  
Contact Volvo for more assistance  
View your account information  
Note  
If you haven't used your car for a few days, you will not be able to use the remote functions via the app. The functions  
will be available again when you start your car.  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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[1]  
Available services can vary over time and depend on region.  
2.4. Getting started with Google services  
Signing in with your Google account gives you a personalised experience when using Google services and  
apps such as Maps.  
To sign in to your Google account and take full advantage of Google services, the car needs to be connected to the internet.  
1. If you don't already have a Google account, go to accounts.google.com/signup [https://accounts.google.com/signup] and  
create one.  
2. Sign in using your Google account via the car's centre display and follow the instructions.  
2.5. Customisation and settings  
You can customise many of your car's features and behaviours by accessing its settings.  
Where to find settings  
Settings and adjustments are available in the following places:  
The settings tab in the display contains most of your car's settings and adjustments. To access it, press the car symbol  
in the bottom bar and go to Settings. There are several categories to explore within the tab.  
Some views and in-car apps have their own settings sections. Open the app or view and look around to find available  
customisation options.  
The mobile app for the car has settings related to remote and connected features.  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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Setting types  
Your car's settings apply differently depending on their type. Most settings are specific to a user profile, but some apply to all  
users of the car. A few settings are only available to adjust when the owner profile, which has administrative privileges, is in  
use.  
Tip  
Customised experience  
Set up user profiles for all drivers to get a customised experience. There are many profile-specific settings that are applied  
automatically when you select your profile.  
Some settings apply indefinitely from the moment you change them, while others may only be temporarily applied, such as un-  
til the end of the current drive.  
2.6. Car user profiles  
For a more customised experience, you can set up user profiles for different drivers.  
To access all of your car's features, you need to set up the owner profile. You can then add co-driver profiles for more users.  
Having individual user profiles allows each driver to save customised settings and adjustments which are automatically applied  
when their profile is selected.  
Profile type Who uses it?  
The permanent user profile for the owner of the car.  
Owner  
Guest  
A guest user profile that's available for temporary users of the car.  
Up to five additional user profiles for regular users of the car.  
Co-driver  
The owner has all the administrative privileges while the co-drivers have some of them. The guest can make some adjustments  
but that profile resets when you start using another profile.  
You can find the profile settings in settings, where you can do the following:  
Add and switch profiles  
Restrict access to your profile  
Connect the Volvo Cars app to the car  
Connect keys to your profile  
Change your profile name  
Sign out from a profile  
Remove your profile, if you are a co-driver  
The owner can also do the following:  
Remove co-driver profiles.  
Enable a Care key and set a speed limitation for it.  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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2.6.1. Switching profiles  
You can switch between profiles in the centre display.  
Note  
Only available while stationary  
It's only possible to switch profiles when the car is stationary and in P. It's also unavailable during certain tasks.  
Can't switch?  
If you have problems switching to another profile, you will just stay in the current profile. Try again later.  
Locked profile?  
You might need a PIN or pattern to unlock a profile before using it. If it's not your profile, you can switch to your own  
profile instead or create a new profile.  
1.  
Press the car symbol  
in the bottom bar and go to Settings.  
2. Go to Profiles.  
3. Select your profile.  
Tip  
You can also switch profiles by opening the notification centre and selecting your profile from the profile picker.  
2.6.2. Adding a profile  
You can add new profiles in the centre display.  
When you add a new profile, the setup guide starts automatically in the centre display. It guides you through all of the essential  
settings.  
Note  
If you don't complete the setup guide, some features and services will be unavailable.  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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Tip  
The owner can invite new co-drivers in the Volvo Cars app. The car then automatically creates a new profile for that co-  
driver's Volvo ID in the car.  
Add a profile in profile settings  
1.  
Press the car symbol  
in the bottom bar and go to Settings.  
Tip  
You can also press the profile symbol at the top for quicker access to profile settings.  
2. Go to Profiles.  
3. Press Add new and follow the instructions in the centre display.  
2.6.3. Removing a profile  
You can remove your user profile in the centre display.  
Note  
You cannot remove the owner or the guest profile, but you can reset them. If you want to reset the owner profile, you  
need to do a factory reset. The owner profile also resets when you end your ownership. The guest profile resets when you  
switch to another profile.  
1. Press the car symbol  
in the bottom bar and go to Settings.  
Tip  
You can also press the profile symbol at the top for quicker access to profile settings.  
2. Go to Profiles.  
3. Select Remove this profile.  
>
The car will switch to the guest profile automatically.  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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Tip  
The owner can remove co-driver profiles in the car by going to Manage other profiles in profile settings. The owner can  
also remove user profiles from the car via the Volvo Cars app. This only works if a profile is connected to a Volvo ID,  
otherwise it won't show up in the mobile app.  
2.6.4. Assigning a key to a profile  
You can assign keys to your profile.  
In the setup guide  
You can assign a key to your profile during the setup guide. When it's time, place your key on the backup key reader and follow  
the instructions in the centre display. You can also do it later in profile settings.  
Tip  
Assign a key to your profile so that your profile is automatically selected when you unlock the car or open the driver door  
using the key. If you use a key that's not assigned to any profile, the most recently used profile will be selected.  
Assigning a key to a profile in Profile settings  
1. Press the car symbol  
in the bottom bar and go to Settings.  
Tip  
You can also press the profile symbol at the top for quicker access to profile settings.  
2. Go to Profiles → Car keys.  
3. Select the key you want to assign and follow the instructions in the centre display.  
Note  
If the key is already assigned to another profile, it will be moved to your profile instead.  
2.6.5. Managing keys assigned to profiles  
You can manage your assigned keys in profile settings.  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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Note  
You can only remove keys that are connected to your own profile.  
1. Press the car symbol  
in the bottom bar and go to Settings.  
Tip  
You can also press the profile symbol at the top for quicker access to profile settings.  
2. Go to Profiles → Car keys.  
>
You will see a list of all the assigned keys.  
3. Select the key you want to manage and follow the instructions in the centre display.  
2.6.6. Restricting access to a profile  
You can restrict access to a profile by adding a profile lock in the centre display. When a profile lock is active,  
you need a PIN or pattern to unlock the profile.  
1. Press the car symbol  
in the bottom bar and go to Settings.  
Tip  
You can also press the profile symbol at the top for quicker access to profile settings.  
2. Go to Profiles → Profile lock.  
3. Select your preferred lock type and follow the instructions in the centre display.  
2.6.7. Adding an account to a profile  
You can add different accounts to your profile, such as your Volvo ID and accounts from third-party apps.  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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Tip  
You can also connect your Volvo ID to your profile in profile settings.  
Adding your Volvo ID to your profile allows you to access the car via the mobile app.  
1. Press the car symbol  
in the bottom bar and go to Settings.  
2. Go to System → Accounts.  
3. Select Add account.  
>
You will see a list of possible accounts to add.  
4. Select the account you want to add and follow the instructions in the centre display.  
If you want to remove an account from your profile, select the account and press Remove.  
2.7. Volvo Assistance  
Volvo Assistance is a service that provides assistance and remote access to certain car features. You can  
contact a Volvo Assistance service centre at any time for assistance.  
If you experience any unpredictable problems on the road, you can call Volvo Assistance. This includes if:  
your car doesn't start  
your car breaks down  
you get a puncture.  
Volvo Assistance is available in the Volvo Cars app and by pressing the assist button  
in the car's ceiling.  
Note  
Not for emergencies  
If you need assistance in an emergency situation, press the SOS button instead. Situations that could require immediate  
emergency assistance include traffic accidents, acute illness and external threats.  
Stolen car  
If your car has been stolen and you need help with tracking it down, contact Volvo Assistance.[1]  
An included service  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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Volvo Assistance is included with new Volvo cars for the first few years of ownership.[2] For more information regarding your  
car, contact Volvo support or a Volvo dealer.  
Note  
If you don't have a Volvo Assistance agreement, you will still be able to use the service for an extra cost.  
Terms and conditions  
Volvo Assistance is intended to be active for as long as the car is used and the technology it relies on is supported, such as the  
car's mobile network connectivity.  
Certain information, including personal data, needs to be shared with Volvo in order to use Volvo Assistance.  
Note  
Volvo reserves the right to reduce Volvo Assistance functionality that is deemed no longer practically possible to  
maintain.  
If a car remains unused for more than one year, it is considered no longer in use.  
If you need any help or have any questions regarding Volvo Assistance, contact Volvo support.  
[1]  
Availability and inclusion varies between regions.  
[2]  
Availability and inclusion with new cars varies between regions.  
2.7.1. Calling Volvo Assistance for roadside assistance  
You can press the assist button in the car's ceiling to contact Volvo Assistance for roadside assistance[ ]  
You might want to do this if you experience any unpredictable problems on the road, such as if your car  
doesn't start, your car breaks down or you get a puncture.  
1
.
Note  
Not for emergencies  
If you need assistance in an emergency situation, press the SOS button instead. Situations that could require immediate  
emergency assistance include traffic accidents, acute illness and external threats.  
Using Volvo Assistance abroad  
If you press the assist button  
when you are abroad, you will reach Volvo Assistance in your home country.  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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Tip  
You can also use the mobile app for the car to contact Volvo Assistance.  
The assist button is located in the ceiling, on the right side of the overhead console.  
1. Press and hold the assist button for at least 2 seconds.  
>
The car makes a voice call to Volvo Assistance. It also sends information such as its location and status.  
The Volvo Assistance call centre tries to communicate with the people in the car to find out what kind of help you need.  
If the voice call fails, the Volvo Assistance call centre has the ability to respond based on information sent by the car.  
[1]  
Availability depends on region.  
2.8. Emergency assistance  
In an emergency, the car can connect you to an emergency call centre. This is done automatically in response  
to severe collisions or manually by pressing the SOS button in the ceiling.[ ]  
1
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instances. For more information, refer to the first page for the complete disclaimer note.  
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Note  
Strictly for emergencies  
Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.  
Built to work after a collision  
Calling an emergency call centre after a collision requires that the system is not critically damaged. The system is de-  
signed to survive severe collisions and has its own backup battery in case the regular power supply fails.  
When an emergency call is made, the following happens:  
1. The car makes a voice call to an emergency call centre. It also sends information such as its location and status.  
2. The emergency call centre tries to communicate with the people in the car to find out what kind of help you need.  
3. If the voice call fails, the emergency call centre has the ability to respond based on information sent by the car.  
Automatic emergency response  
The car automatically attempts to contact an emergency call centre if it registers a collision above a certain level of severity.[2]  
Using the SOS button  
The SOS button is located in the ceiling, on the left side of the overhead console. You can read more about using the SOS but-  
ton in a separate section of the manual.  
When the system is working normally, the SOS button LED is white. In other cases, the light may change to red or flash with  
varying intervals.  
LED behaviour  
Description  
The system is performing a self-check.  
Blinking  
The system had detected a critical fault. Immediate service is recommended.  
An emergency call is starting.  
Solid red with SOS symbol showing in the driver display  
Moderate flashing  
Rapid flashing  
Slow flashing  
Solid white  
The system is transmitting data to the emergency services.  
The system is connected to the emergency services.  
The system is working normally.  
Note  
Not an emergency?  
If you need help on the road but aren't in an emergency situation, press the assist button  
to call Volvo Assistance in-  
stead. Volvo Assistance can help you in certain situations, such as if your car doesn't start, your car breaks down or you  
get a puncture.  
[1]  
Availability varies between regions. Contact Volvo support for more information.  
[2]  
For example, when safety features such as airbags or seatbelt pretensioners have deployed.  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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2.8.1. Calling emergency services with SOS button  
A long press of the SOS button in the car's ceiling connects you to an emergency call centre.[ ]  
1
Note  
Strictly for emergencies  
Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.  
Not an emergency?  
If you need help on the road but aren't in an emergency situation, press the assist button  
to call Volvo Assistance in-  
stead. Volvo Assistance can help you in certain situations, such as if your car doesn't start, your car breaks down or you  
get a puncture.  
Using the SOS button abroad  
If you press the SOS button when you are abroad, you will reach the local emergency services.  
The SOS button is located in the ceiling, on the left side of the overhead console.  
1. Press and hold the SOS button for at least 2 seconds.  
>
The car makes a voice call to an emergency call centre. It also sends information such as its location and status.  
The emergency call centre tries to communicate with the people in the car to find out what kind of help you need.  
If the voice call fails, the emergency call centre has the ability to respond based on information sent by the car.  
[1]  
Availability varies between regions.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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2.8.2. Changing emergency call recipient  
When pressing the SOS button, your car will make a call to a Volvo emergency service by default. If you want  
your car to call an emergency centre instead, you need to change it in your profile settings.  
Note  
Default settings  
In some regions, the car calls an emergency centre by default instead of Volvo's emergency service.  
Unable to change recipient?  
The ability to change emergency call recipient depends on your region and may vary over time.  
1.  
Press the car symbol  
in the bottom bar and go to Settings.  
2. Go to Controls → More → SOS button calls Volvo Cars emergency service.  
3. Select one of the options.  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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Related Topics

Volvo ID Creating a Volvo ID Volvo Cars app Getting started with Google services Customisation and settings Car user profiles Adding a profile Removing a profile Assigning a key to a profile Managing keys assigned to profiles Restricting access to a profile Adding an account to a profile Volvo Assistance Calling Volvo Assistance for roadside assistance Emergency assistance Calling emergency services with SOS button Changing emergency call recipient

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