Note
Strictly for emergencies
Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.
Built to work after a collision
Calling an emergency call centre after a collision requires that the system is not critically damaged. The system is de-
signed to survive severe collisions and has its own backup battery in case the regular power supply fails.
When an emergency call is made, the following happens:
1. The car makes a voice call to an emergency call centre. It also sends information such as its location and status.
2. The emergency call centre tries to communicate with the people in the car to find out what kind of help you need.
3. If the voice call fails, the emergency call centre has the ability to respond based on information sent by the car.
Automatic emergency response
The car automatically attempts to contact an emergency call centre if it registers a collision above a certain level of severity.[2]
Using the SOS button
The SOS button is located in the ceiling, on the left side of the overhead console. You can read more about using the SOS but-
ton in a separate section of the manual.
When the system is working normally, the SOS button LED is white. In other cases, the light may change to red or flash with
varying intervals.
LED behaviour
Description
The system is performing a self-check.
Blinking
The system had detected a critical fault. Immediate service is recommended.
An emergency call is starting.
Solid red with SOS symbol showing in the driver display
Moderate flashing
Rapid flashing
Slow flashing
Solid white
The system is transmitting data to the emergency services.
The system is connected to the emergency services.
The system is working normally.
Note
Not an emergency?
If you need help on the road but aren't in an emergency situation, press the assist button
to call Volvo Assistance in-
stead. Volvo Assistance can help you in certain situations, such as if your car doesn't start, your car breaks down or you
get a puncture.
[1]
Availability varies between regions. Contact Volvo support for more information.
[2]
For example, when safety features such as airbags or seatbelt pretensioners have deployed.
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future
instances. For more information, refer to the first page for the complete disclaimer note.
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