Infotainment for Your Volkswagen ID.5 SUV First Generation (2021-2025)

The functions and settings of the Infotainment system depend on the equipment and are not available in all countries.  
Before using for the first time  
Before using the Infotainment system for the first time, please observe the following points so you can make full use of the available  
functions and settings:  
—Observe the safety instructions (→ First steps in the Infotainment system).  
—Reset the Infotainment system to the factory settings (→ First steps in the Infotainment system).  
—Refer to the section on caring for the vehicle interior for information on cleaning the screen of the Infotainment system (→ Vehicle  
care, interior).  
—Find your favourite radio stations (also referred to below just as “stations”) and store them to memory locations for quick access .  
—Use only suitable audio sources and data media .  
—Use current map data for the navigation system.  
—Pair a mobile telephone to make calls using the mobile phone interface .  
—Register for the mobile online services to use the corresponding services .  
Other applicable documents  
In addition to this manual, please observe the following documents when using this Infotainment system and its components:  
—Supplements to the vehicle wallet of your vehicle.  
—The operating instructions for the mobile telephone or audio sources.  
—The operating instructions for external data media and playback devices.  
—Instructions for any Infotainment accessories subsequently installed or additionally used.  
—Digital owner’s manual in the Infotainment system, depending on equipment and not available in all countries.  
Some functions may contain links to websites that are operated by third parties. Volkswagen does not assume ownership of the third-  
party websites that are reached via links and is not responsible for their content.  
Some functions may contain external information supplied by third parties. Volkswagen is not responsible for external information  
being correct, up-to-date and complete, or for any infringement of third-party rights.  
The radio stations or owners of the data storage media and audio sources are responsible for the content provided.  
Multi-storey car parks, garages, underpasses, tunnels, tall buildings, mountains, valleys, and other electrical devices such as battery  
chargers can impair reception of mobile communications, GPS and radio signals.  
Films or metal-coated stickers on the aerial and on the windows can interfere with radio reception.  
Read and follow the appropriate operating instructions of the respective manufacturer when using mobile telephones, data media,  
external devices, external audio and media sources.  
WARNING  
The central computer of the Infotainment system is networked with the control units in the vehicle. If the central computer is not  
repaired correctly or is not removed and installed correctly, there is an increased risk of accidents and injuries due to a control unit  
that does not function or does not function properly.  
● Never replace the central computer with a used central computer taken from an older vehicle or a recycling facility.  
● Only have the central computer removed, installed or repaired by a specialist company qualified to perform this work. Volkswagen  
recommends using an authorised Volkswagen repairer.  
WARNING  
Reading information from the screen, operating the Infotainment system and connecting, inserting or removing a data medium or  
audio source while driving can distract you from the traffic situation. Unfavourable light conditions and a damaged or dirty screen  
may result in displays and information not being read or not being read correctly from the screen. This can distract you from the road.  
Accidents and injuries can occur if the driver is distracted.  
● Drive with your full attention and with responsibility.  
WARNING  
If the volume is set too loud, this will prevent you from hearing acoustic signals. If you do not hear acoustic signals from outside, this  
can lead to accidents.  
● Set the volume so that you can still always hear acoustic signals from outside the vehicle (e.g. emergency service sirens).  
WARNING  
A volume that is too loud can damage the hearing, even if the hearing is exposed to loud volumes only for a short time.  
● Adjust the volume so that it is pleasant for all vehicle occupants.  
● Avoid volumes that are too loud.  
WARNING  
Sudden changes in volume, such as when changing or connecting an audio or media source, can distract the driver and lead to  
accidents and injuries.  
● Reduce the volume before switching the audio or media source or connecting a new source, for example.  
WARNING  
The following conditions can lead to situations where emergency calls, telephone calls and data transmission are restricted,  
interrupted or not possible:  
● Your current emergency call location is in an area with no or insufficient mobile communications and satellite signal reception.  
● The mobile communications network of telecommunication providers is not available in areas with sufficient mobile  
communications and satellite reception.  
● If the components in the vehicle required for emergency calls, telephone calls and data transmission are damaged, not working, or  
do not have sufficient electrical power.  
● The battery of the mobile telephone is empty or does not have a sufficient charge level.  
WARNING  
Radio stations can transmit catastrophe and danger warnings. If catastrophe and danger warnings cannot be received or output, this  
can cause accidents and injuries. The following conditions can prevent these warnings from being received or issued:  
● Your current location is in an area with no or insufficient radio signal reception.  
● The frequency bands of the radio stations are subject to interference or are not available in areas with adequate radio signal  
reception.  
● The loudspeakers and the components required for radio reception in the vehicle are damaged, not working or do not have  
sufficient electrical power.  
WARNING  
In some countries and mobile networks, a call for assistance or an emergency call can be made only subject to the following  
prerequisites:  
● A mobile telephone with unlocked SIM card and sufficient call credit is connected to the mobile phone interface of the vehicle.  
● Sufficient network coverage is available.  
WARNING  
If a mobile telephone or two-way radio that is not connected to an external aerial is used, electromagnetic radiation in the vehicle  
could exceed limit values and thus be a health hazard for all vehicle occupants.  
● Maintain a minimum distance of 20 cm (around 8 inches) between the aerials on the mobile telephone and an active medical  
implant (e.g. a pacemaker) since the mobile devices may impair the function of active medical implants.  
● Do not carry a mobile telephone that is operational close to or directly above an active medical implant, for example in a breast  
pocket.  
● Switch off mobile telephones immediately if you suspect they may be interfering with an active medical implant (e.g. a pacemaker)  
or any other medical device.  
WARNING  
Mobile telephones, external devices and accessories in the vehicle that are loose, unsecured or not properly secured can be flung  
though the vehicle interior and cause accidents and serious injuries in the event of a sudden driving or braking manoeuvre or in the  
event of an accident.  
● Safely secure or stow mobile telephones, external devices and accessories outside the deployment zone of the airbags.  
● Always secure or stow mobile telephones, external devices, audio sources and accessories securely in the provided stowage areas  
and holders in the vehicle so that they cannot be flung through the vehicle interior and hinder the driver.  
● Never leave any heavy, hard or sharp objects in the pockets of clothing.  
● Arrange the wires for external devices and audio sources so that they do not obstruct the driver.  
WARNING  
Driving recommendations and displayed traffic signs of the navigation may deviate from the current traffic situation and must not  
tempt you to take a safety risk.  
● Always drive with due care and attention and be ready to intervene at all times.  
● Always remember that road signs, traffic signals, traffic regulations and local conditions take precedence over driving  
recommendations and displays provided by the navigation system.  
● Ensure that your speed and driving style are always appropriate for the current visibility, weather and road/traffic conditions.  
NOTICE  
The radiation produced by the mobile telephone when switched on may interfere with sensitive technical and medical equipment,  
possibly resulting in malfunction or damage to the equipment.  
● Always switch off your mobile telephone in areas where special regulations apply and when the use of mobile devices is forbidden.  
NOTICE  
The loudspeakers can be damaged if the volume is set at too high a level and by playback which is too loud or distorted.  
● Choose the volume setting so that the loudspeakers are not damaged.  
The Infotainment system needs a few seconds for a complete system start and does not respond to inputs during this time. During  
system startup, only the rear view camera image can be displayed.  
The Infotainment system must start up completely before all displays are available and before it is possible to execute functions. The  
duration of a system start depends on the functional scope of the Infotainment system and can also take longer than usual particularly  
at low and high temperatures.  
When using the Infotainment system and the corresponding accessories, e.g. headphones, please observe the country-specific  
regulations and legal requirements.  
To ensure that the Infotainment system functions correctly, it is important to make sure the system is switched on and that, where  
applicable, the correct date and time are set in the vehicle.  
A missing function button on the screen does not constitute a fault in the unit; It reflects the equipment that is available in the country  
in question.  
Some of the functions and settings of the Infotainment system are available only when the vehicle is stationary. In some countries, the  
driving mode selector must be additionally turned to neutral position or the  
button for the electronic parking brake pressed on  
the driving mode selector. This is not a malfunction, but simply a legal requirement.  
There may be restrictions on the use of Bluetooth® devices in some countries. Information is available from the local authorities.  
Switch the ignition on before switching the Infotainment system back on if the 12-volt vehicle battery has been disconnected.  
If settings are modified, displays on the screen may vary and the Infotainment system may behave differently from the description in  
this manual in some cases.  
The Infotainment system is automatically switched off when the vehicle’s drive system is deactivated and when the charge level of the  
12-volt vehicle battery is low.  
In certain vehicles with Park Distance Control, the volume of the current audio source is lowered automatically when reverse gear is  
engaged. It is possible to adjust the volume reduction.  
Information on the software and the licence conditions is stored in the Infotainment system: Settings Info.  
If you sell your vehicle or loan it to somebody else, make sure that all the stored data, files and settings are deleted and that the  
external audio sources and data media are removed where applicable.  
Some functions in the Infotainment system require an active user account for mobile online services for the vehicle and a connection  
to the internet . The data transfer must not be restricted for the execution of the functions.  
Marks and licences  
Certain terms in this manual are accompanied by the symbol ® or ™. These symbols indicate trademarks or registered marks. However,  
the absence of these symbols does not constitute a waiver of the rights concerning any term.  
Other product names are registered marks of the respective legal owners.  
—Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.  
—Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby  
Laboratories.  
—All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at www.siriusxm.com (US) or  
www.siriusxm.ca (Canada). All fees, content and features are subject to change. Satellite and steaming lineups may vary. SiriusXM,  
Pandora and all related logos are trademarks of Sirius XM Radio Inc. and its respective subsidiaries. All rights reserved.  
—HD Radio™ Technology manufactured under license from iBiquity Digital Corporation, a subsidiary of Xperi Inc., U.S. and Foreign  
Patents. For patents see https://xperi.com/hd-radio-patents/. Xperi, HD Radio, HD, and “ARC” logos and their respective logos are  
trademarks or registered trademarks of Xperi Inc. and its subsidiaries in the United States and other countries.  
—QR Code® is a registered trademark of DENSO WAVE INCORPORATED.  
—Apple Music is a trademark of Apple Inc.  
—SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify Premium  
subscription required, where available.  
—Android Auto® is a trademark of Google LLC.  
—Apple CarPlay® is a trademark of Apple Inc.  
—Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.  
—iPod®, iPad® and iPhone® are trademarks of Apple Inc.  
—MPEG-4 HE-AAC audio coding technology and patents are licensed by Fraunhofer IIS.  
—SD® and SDHC® are brands or registered trademarks of SD-3C LLC in the USA and other countries.  
—Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.  
—This product is subject to certain intellectual property rights and copyrights owned by the Microsoft Corporation. The use or  
distribution of this type of technology outside this product requires a licence from Microsoft or an authorised Microsoft company.  
Copyright law  
Audio and video files saved on data media and audio sources are normally subject to national and international copyright laws. Observe  
the legal requirements.  
Overview of the Infotainment system (illustration).  
1
2
3
4
Menu button:  
.
Sensor field for switching the Infotainment system on and off.  
Touch slider for volume adjustment.  
Home button:  
(below: HOME ).  
5
6
7
8
9
Pages.  
Vehicle favourites.  
App favourites.  
Control Centre.  
Notifications and status displays (availability depends on country).  
Further information and tips for operating the Infotainment system are provided in these operating instructions (→ First steps  
in the Infotainment system).  
1 Menu button:  
1. Tap to open the app overview.  
2 Sensor field for switching the Infotainment system on and off  
—Tap the sensor field to switch the Infotainment system on or off manually.  
—Tap the sensor field to mute the Infotainment system.  
3 Touch slider for volume adjustment  
—Swipe to the left to lower the volume.  
—Swipe to the right to increase the volume.  
—To zoom the map view in or out, swipe with two fingers simultaneously to the left or right.  
4 Home button:  
(below: HOME )  
1. Tap HOME to open the home screen.  
5 Pages  
Some menus and functions have several pages with different content. The current page is highlighted.  
—Tap the marking to change to a page.  
— Swipe your finger to the left or to the right across the screen to switch between pages.  
6 Vehicle favourites  
Vehicle functions can be saved in the vehicle favourites for quick access, e.g. Auto Hold function. The vehicle favourites can be  
personalised (→ First steps in the Infotainment system).  
1. Tap  
to open the vehicle favourites.  
7 App favourites  
Main menus can be saved in the app favourites for quick access. The app favourites can be personalised (→ First steps in the  
Infotainment system).  
1. Tap the corresponding function button to open a main menu in the app favourites.  
8 Control Centre  
There are additional function buttons in the Control Centre for functions and notifications, e.g. the screen brightness can be adjusted  
here or the Auto Hold function switched on and off. You can configure the displayed functions (→ First steps in the Infotainment  
system).  
1. Tap the marking and slide it down to open the Control Centre.  
9 Notifications and status displays (availability depends on country).  
Notifications and status displays of the user management function and “Privacy settings” function with signal strength display of the  
eSIM, available depending on country.  
1. To open notifications or a status display, tap on the notifications or the desired status display.  
Scroll bar (without item number)  
Some menus and functions have further content above or below the current screen view.  
1. Tap the scroll bar and swipe it up or down to display additional content.  
Resetting the Infotainment system to the factory settings  
1. Open the app overview and tap  
Settings Restore factory settings.  
The vehicle settings are deleted by resetting to the factory settings. This also includes personal data, where applicable. Mobile  
online services can then no longer be used in this vehicle. The services can be used again only after renewed activation. If there  
is a primary user in the vehicle, this user will also be deleted and informed about this by email. For further information, refer to  
the section on mobile online services . If the vehicle has the “Digital Key” function and digital keys have been created, these  
will be irretrievably deleted.  
Opening the quick guide for the Infotainment system (if available)  
The quick guide for the Infotainment system provides further information and tips for operation of the system.  
1. Open the app overview and tap  
.
Switching the Infotainment system on or off  
The Infotainment system switches on automatically in the following cases:  
—When the driver gets into the vehicle.  
—When the ignition is switched on if the Infotainment system was not manually switched off before.  
If the last set volume does not exceed the preset maximum switch-on volume, the Infotainment system will start up at this volume.  
The Infotainment system switches off automatically in the following cases:  
—When the driver leaves the vehicle.  
—If you leave the vehicle when the ignition is inactive.  
—After around 30 minutes without a user input if you switch on the Infotainment system manually when the ignition is inactive.  
—After about 30 minutes without a user input if you remain seated in the vehicle when the ignition is inactive.  
If the Infotainment system no longer reacts, it will restart automatically. If the restart does not work, tap and hold the sensor field for  
switching the Infotainment system on and off for around 15 seconds.  
WARNING  
During a restart of the Infotainment system, functions such as the display of the rear view camera system, acoustic and visual  
warnings of Park Distance Control and Rear Traffic Alert, Park Distance Control, Rear Traffic Alert and other acoustic warnings, may be  
temporarily unavailable. This can lead to accidents and serious injuries.  
● Always pay due attention and do not rely exclusively on the systems. The driver is always responsible for all driving tasks.  
● Pay attention to the traffic situation and the area around the vehicle when driving into and out of a parking space.  
● Use the foot brake to slow the vehicle in a hazardous situation.  
● Wait until the Infotainment system and other systems have started up completely.  
Operating the screen (touchscreen)  
You can operate the functions of the Infotainment system using the screen. The screen brightness can be adjusted via the Control  
Centre (→ Infotainment system overview) 8 . You can find a detailed explanation of the different finger gestures in the digital  
instructions on the Infotainment system, where available.  
1. Open the app overview and tap  
Operation.  
Main menus in the app overview  
Main menus are visible as function buttons in the app overview and on the home screen. The position of the function buttons can be  
configured.  
Opening main menus  
1. Tap the corresponding function button to open a main menu, e.g. for the navigation system.  
The following main menus may be included as function buttons in the app overview:  
Background lighting, Background lighting .  
App-Connect .  
Assist systems .  
Vehicle .  
IDA: voice assistant .  
ID. software: you will find information on the software version here.  
Sound (→ First steps in the Infotainment system).  
Air conditioning .  
Charging .  
Navigation .  
Users, User management .  
Parking.  
Radio/Media .  
Legal.  
Settings (→ First steps in the Infotainment system).  
Shop.  
Seats.  
Stat. air con: stationary air conditioning .  
Telephone .  
Tips/Help: here you can find further information on the functions and operation of the Infotainment system, e.g. the quick guide  
(→ First steps in the Infotainment system).  
Configuring the app overview  
You can configure the layout of the function buttons and also the pages and displays in the app overview or have them positioned on  
the basis of factory layout templates.  
1. Open the app overview.  
2. Tap a function button and hold until an additional window opens.  
3. Tap a function button in the additional window and hold until the function button is visibly highlighted.  
4. Move the function button to the desired position and release.  
5. Tap Finish.  
Personalisation  
Personalise function buttons and pages depending on the vehicle equipment (→ First steps in the Infotainment system).  
Operating break  
If the Infotainment system is operated frequently within a short period of time while driving, there may be a short operating pause.  
This operating pause will be cancelled automatically after a short time.  
Seasonal Infotainment animations  
Depending on the country, thematic animations are displayed in the Infotainment system at certain times of the year. In addition,  
ID. Light animations and certain sounds of the Infotainment system will be adapted for some of these periods This function is activated  
at the factory and can be deactivated if required.  
Activating or deactivating seasonal Infotainment animations  
The function can be activated or deactivated at any time while a seasonal animation is displayed in the Infotainment system. Only the  
currently running animation in the Infotainment system can be activated or deactivated. Future seasonal animations will be  
automatically activated and displayed again.  
1. Open the app overview and tap Settings Screen Seasonal Infotainment animations.  
2. Tap Switch off running seasonal Infotainment animations and activate or deactivate as required.  
Depending on equipment, you can personalise the Infotainment system to permit faster access to favourite or frequently used  
functions.  
You can find tiles for accessing further menus and functions on the pages of the Infotainment system.  
Configuring tiles  
Configure the tiles by removing or adding pages.  
1. Tap HOME .  
2. Tap a tile and hold until an additional window opens.  
3. To add a new page with tiles, tap , tap the desired template, and tap OK. New tiles are created without functions.  
to remove a page with tiles, tap Delete page and confirm.  
4. Tap Finish to return to the page.  
At least two pages are always available. These cannot be removed.  
Adapting tiles  
Adapt the tiles and the displayed tile functions on the Infotainment system pages in order to customise the Infotainment system to  
suit your needs.  
1. Tap HOME .  
2. Tap a tile and hold until an additional window opens.  
3. To add functions to a tile, tap the desired tile.  
4. Tap the desired function in the additional window. Various functions are available depending on the size of the tile.  
5. To remove a function from a tile, tap the desired tile and then tap the desired function in the additional window.  
6. Tap Finish.  
More functions are available for some tiles than are visible at first glance in the additional window. Swipe to the left or right in  
the additional window to see all functions.  
Adapting the Control Centre  
Adapt the Control Centre of the Infotainment system to permit faster access to favourite or frequently used functions such as the Auto  
Hold function.  
1. Open the Control Centre.  
2. Tap a function and hold until an additional window opens.  
3. Tap the desired function in the additional window.  
4. Tap Finish.  
More functions are available for the Control Centre than are visible at first glance in the additional window. Swipe to the left or  
right in the additional window to see all functions.  
Personalising app favourites  
1. Tap to add a main menu.  
to customise a main menu, tap and hold an assigned memory location until an additional window opens.  
2. Tap the desired function in the additional window.  
3. Tap Finish.  
Deleting app favourites  
1. Tap  
.
tap and hold an assigned memory location until an additional window opens.  
2. Tap the desired favourite in the app favourites.  
3. Tap Delete favourite and confirm.  
4. Tap Finish.  
It is also possible to reset all app favourites to the factory settings. To do this, tap  
Factory settings.  
Personalising vehicle favourites  
1. Open the vehicle favourites.  
2. Tap to add vehicle favourites.  
to customise vehicle favourites, tap and hold an assigned memory location until an additional window opens.  
3. Tap the desired function in the additional window.  
4. Tap Finish.  
Deleting vehicle favourites  
1. Open the vehicle favourites.  
2. Tap  
.
tap and hold an assigned memory location until an additional window opens.  
3. Tap the desired favourite in the vehicle favourites.  
4. Tap Delete favourite.  
5. Tap Finish.  
It is also possible to reset all vehicle favourites. To do this, tap  
Opening tips for personalisation (if available)  
You can find further information and tips for personalisation in the digital instructions for the Infotainment system.  
Reset all and confirm.  
1. Open the app overview and tap  
Custom.  
Changing settings  
The meanings of the following symbols apply to all system and sound settings.  
Changes are automatically stored when a menu is closed.  
,
or  
or  
The setting is selected and activated or switched on.  
The setting is not selected and is deactivated or switched off.  
Open the drop-down list.  
,
or  
Increase the setting values.  
Decrease the setting values.  
Gradually back.  
Gradually forwards.  
Change setting values with the slider control (infinitely variable).  
System settings  
Due to over-the-air updates, some of the system settings listed here may have been omitted or new ones may have been added.  
The following functions, information and setting options may be available in the system settings:  
— Reset to default settings.  
—Screen.  
—V2X technology.  
—Copyright.  
—Data connection.  
—Units.  
—Wireless charging for mobile devices.  
—Configuration wizard.  
—Mobile devices.  
—Offline mode.  
—Voice assistant.  
—Language.  
—System information.  
—Time and date.  
—Upgrades.  
—Connect VW Connect.  
®
—Wi-Fi .  
—Additional keyboard languages.  
Opening system settings  
1. Open the app overview and tap  
.
Sound settings  
The sound settings may contain information and setting options for equaliser, position, volume and settings.  
Opening sound settings  
1. Open the app overview and tap  
.
Adjusting the volume of external audio sources  
If you need to increase the output volume of an external audio source, first lower the volume on the Infotainment system.  
If the sound from the external audio source is too quiet, increase the output volume of the external audio source. If this is not  
sufficient, set the input volume to Medium or Loud.  
If the sound from the connected external audio source is too loud or distorted, lower the output volume on the external audio source. If  
this is not sufficient, set the input volume to Medium or Quiet.  
In radio mode, you can receive available radio stations using different reception modes and store your favourites for quick access.  
The available reception modes are dependent on the model and equipment level and are not available in all countries. Frequency bands  
and reception modes may be discontinued, deactivated or no longer offered in individual countries.  
With some equipment levels and in some countries, you can also use Internet Radio (→ Online functions, radio).  
The radio stations are responsible for the content of the information sent.  
Additional electrical devices connected in the vehicle can interfere with reception of the radio signal and cause noises in the  
loudspeakers.  
Foil or metal-coated stickers attached to the windows may affect reception on vehicles with a window aerial.  
Selecting reception mode  
Different stations are available depending on the reception mode. The available reception modes are dependent on the equipment  
level and are not available in all countries.  
1. Tap to open the list of reception modes.  
2. Select the reception mode, e.g. FM.  
Searching for and selecting stations  
You can search for and select stations in different ways. The possibilities vary depending on reception mode.  
Searching for stations in SCAN mode  
In SCAN mode, the stations of the reception mode are set automatically one after the other and played back for around 5 seconds.  
SCAN mode is possible only in the additional window in which the current playback content is displayed.  
1. Tap  
.
2. Tap SCAN to start the SCAN function.  
The SCAN function starts and the currently set station is shown on the display.  
3. To select a station, tap SCAN.  
The SCAN function stops and the station is set.  
Selecting stations using the multifunction steering wheel  
You can select stations from the station list or from the favourites using the multifunction steering wheel.  
—To select the previous station, press on the multifunction steering wheel.  
—To select the next station, press on the multifunction steering wheel.  
Selecting stations using the frequency band  
1. Select the reception mode AM or FM.  
2. To open the frequency band, tap  
.
3. Tap the cursor, move on the frequency band and release at the desired frequency.  
tap a point on the frequency band. The cursor automatically jumps to the corresponding frequency.  
The station at the set frequency is set.  
Selecting stations from a station list  
The station list shows the stations that can currently be received. The station list is updated automatically. Depending on country, the  
station list of the FM/DAB reception mode is set as the active station list with the factory settings and the stations in the list are sorted  
alphabetically.  
1. Select the reception mode.  
2. Tap the desired station.  
The selected station is set. The best reception mode is selected automatically according to availability of the station.  
Changing the sorting order of the station list  
The current sorting order of the stations is visible in the station list. The station list can be sorted alphabetically, according to group  
and according to genre.  
1. Open the station list.  
2. Tap next to the display of the current sorting order.  
3. Select the desired sorting order.  
The selected sorting order is set.  
Selecting a station and storing as a favourite  
You can store up to 36 stations or frequencies from different reception modes as favourites.  
Saving stations as favourites  
1. Select the reception mode.  
2. Set the desired station.  
3. Tap  
.
tap and hold a station in the station list.  
The memory locations are displayed.  
4. Tap  
.
tap and hold the memory location already assigned until the station is stored.  
The station is stored in the selected memory location.  
If a station was already stored in the memory location, this station will be removed from the memory location and replaced by  
the new station.  
Showing or hiding display of station logos and DAB slideshow  
1. Tap and swipe from right to left.  
2. Tap radio text in the display for the current playback.  
Other functions in radio mode  
The functions listed below depend on the equipment level and are only available in some countries.  
Traffic Programme function (TP function)  
The Traffic Programme function (TP function) monitors the reports from a set traffic news station for traffic news monitoring and  
automatically plays them in the current radio mode or media mode. Reception of a traffic news station must be possible and the TP  
function must be activated in the settings in order to receive traffic announcements → Activating the TP function. Traffic news  
stations are not available in all countries. Some stations that do not broadcast their own traffic news support the TP function through a  
corresponding traffic news station (EON).  
Provided that a traffic news station can be received, a traffic news station is automatically set in the background in media mode.  
No TP will be shown on the display if no traffic news station can be received. The unit automatically searches for a receivable traffic  
news station. As soon as a new traffic news station can be received, the status in the display changes to TP again.  
Activating the TP function  
1. Tap  
Radio and tap and activate Traffic Programme (TP).  
in media mode, tap Media and tap and activate Traffic Programme (TP).  
Station logos  
Station logos may be pre-installed for some frequency bands in the Infotainment system.  
The station logos will be assigned automatically to the stations if Autoselect station logos is activated in the settings.  
In Internet Radio mode, the Infotainment system accesses station logos from an online database and automatically assigns them to  
the stations.  
Activating automatic assignment of station logos  
1. Tap  
Radio and tap and activate Automatically select station logo.  
Manually assigning station logos  
1. Tap  
Radio Station logos.  
2. Select the station to which you wish to assign a station logo.  
3. Select the station logo.  
4. Repeat the process for further stations if desired.  
5. Tap  
to end assignment of station logos.  
Switching to similar stations  
If reception of a station becomes poor or drops completely, the system automatically switches to an alternative station depending on  
availability and reception quality, e.g. between neighbouring regional stations.  
Activating switching to similar stations  
1. Tap and activate  
Switch to a similar station if reception is poor.  
Additional DAB announcements  
In addition to the messages from the TP function, you can also receive other announcements, e.g. on the weather, from the stations in  
DAB reception mode.  
Activating additional DAB announcements  
1. Tap and activate  
Additional DAB announcements.  
Functions  
The functions and possible reception modes depend on the vehicle equipment and are not available in all countries.  
—FM dual tuner (antenna diversity).  
—Combined station list.  
—Combination of FM- and DAB stations in one list.  
—Combined preset list for favourites.  
—Display of station logos.  
—Aerial amplifier.  
—DAB/DAB+.  
—DAB slide show.  
—Stationary images are transmitted parallel to the current broadcast.  
—Internet Radio.  
Symbols  
The symbols depend on the equipment and are not available in all countries and may also differ in appearance depending on the  
Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap  
FM  
(→ Infotainment system overview).  
Select FM reception mode.  
FM/DAB  
Select FM/DAB reception mode.  
Internet Radio  
Select Internet Radio reception mode.  
Select frequency band or reception mode.  
Open favourites.  
Small in a station list: station already saved as a favourite.  
Open the current playback content.  
Mute radio.  
Open frequency band for manual selection of the FM frequency.  
Possible only if the combined station list is switched off in the settings in Radio mode.  
Switch between radio and media mode.  
My playlist.  
Add station as favourite.  
Select previous station from the station list or favourites.  
Select next station from the station list or favourites.  
Open the settings.  
TP  
Traffic Programme function (TP function) for traffic news monitoring is activated.  
No TP  
The selected traffic news station is not available.  
AF Off  
Automatic station tracking (AF) is deactivated.  
RDS Off  
The Radio Data System (RDS) is deactivated.  
Symbols for FM and, depending on country, FM/DAB reception modes  
No DAB reception possible.  
DAB station supports slide show.  
Slide show is not available for the DAB station.  
Symbols in Internet Radio mode  
Open full-text search.  
No Internet Radio reception possible.  
Open the most recently listened to Internet Radio stations.  
Open the 100 most listened to Internet Radio stations.  
Open available Internet Radio podcasts.  
Open Internet Radio stations from the desired country.  
Open Internet Radio stations that broadcast their programmes in the desired language.  
Open Internet Radio stations whose programmes belong to the desired genre.  
Open podcast episodes.  
Open the station selection.  
Open associated stations and podcasts.  
Skip forward 15 seconds in podcast episode.  
Skip back 15 seconds in podcast episode.  
With some equipment levels, the Infotainment system has online functions in radio mode.  
Online functions in radio mode are not available in all countries and vehicle models.  
The online functions in radio mode include Internet Radio, for example.  
Prerequisites for using online functions in radio mode:  
The requirements for using the services have been fulfilled (→ Online services).  
You have ordered the service and activated it in your vehicle.  
Internet Radio  
Internet Radio is a reception mode for Internet Radio stations and podcasts which is independent of FM and DAB. Due to transmission  
via the internet, reception is not regionally restricted. Internet Radio is available only when the Infotainment system has an active  
internet connection . Costs may be incurred for data transmission from the internet when using Internet Radio mode.  
In some countries, functioning of Internet Radio depends on the privacy settings in the vehicle.  
Searching for and filtering stations  
In Internet Radio mode, it is possible to filter stations according to categories or search for stations by means of a full-text search.  
1. Tap to start the full-text search.  
2. Enter the name of the desired station.  
The list of found stations is automatically updated during input.  
3. Tap the desired station.  
In media mode, you can play media files from data media on the Infotainment system and, depending on equipment, store your  
favourites for quick access.  
With some equipment levels, the following data media can be used as a media source:  
—USB data medium, e.g. USB stick.  
—Bluetooth device, e.g. mobile telephone.  
With some equipment levels, the following types of media files can be played back:  
—Audio files, e.g. music.  
—Video files.  
Restrictions and notes on data media  
Dirty, overheated or damaged data media may be unusable. Observe the manufacturer’s instructions.  
Differences in the quality of data media from different manufacturers can interfere with media playback.  
Incorrect configuration of a data medium can render it unreadable.  
The read time of data media can be increased by the storage capacity, usage state (copying and deletion processes), file system, folder  
structure, and the amount of stored data.  
Playlists simply specify a playback sequence. They link to the location of the media files within the folder structure. There are no media  
files stored in a playlist. To play a playlist, the media files must exist in the locations on the data medium referenced by the playlist.  
No liability can be accepted for damaged, modified or lost files on data media.  
Connecting and selecting a media source  
1. Connect media source.  
2. Tap My media and select the desired media source.  
Searching for and playing media files  
You can search for and play media files from a media source in various ways.  
Searching in a selected media source  
All media files on the connected media source can be found by means of a folder structure or by using the full-text search.  
1. Open the folder structure.  
2. Search through the folder structure for the desired track.  
to start the full text search, tap and enter the name of the desired track.  
The list of found tracks updates itself automatically during input of the full text search string.  
3. Tap the desired track.  
If the selection is located in a folder on a media source at the start of playback, the media files located in this folder will be added  
for playback.  
If a playlist is played, all available tracks in the playlist will be added for playback.  
4. Close the selection with  
.
Saving a media file as a favourite  
Only media files that are saved to My Media in the Music folder can be stored as favourites. You can save individual tracks, albums,  
artists and genres.  
1. Start playback of the desired track.  
2. Tap  
3. Tap  
.
.
tap an already assigned favourite location and hold for around 3 seconds.  
4. Make a selection from the list (e.g. a music track).  
The selection options in the selection list depend on the data attached to the media file. If no genre is specified for music files,  
for example, the genre cannot be saved as a favourite.  
The selection is saved as a favourite at the selected favourite location. If the favourite location was already assigned, the  
previously stored favourite is replaced by the selection.  
Selecting a media file from favourites  
1. Tap  
.
2. Tap the desired favourite.  
Depending on the selected favourite, all tracks that belong to it are added to the current playback content.  
Entertainment playback  
Music can be played on the Infotainment system.  
Depending on country, it is also possible to play videos.  
Video mode  
In video mode, the Infotainment system display can play a video from a data medium or from the internal memory.  
The video soundtrack is played on the vehicle loudspeakers.  
The video image is displayed only when the vehicle is stationary. When the vehicle is in motion, the Infotainment system display is  
switched off. The video audio can continue to be heard.  
In some countries, no video image is displayed even when the vehicle is stationary for traffic safety reasons.  
Functions  
The functions and possible media formats depend on the vehicle equipment and are not available in all countries.  
—Media playback and media control via Bluetooth.  
—Audio playback in the following formats:  
—AAC.  
—APE.  
—ALAC.  
—MP2.  
—MP3.  
—Vorbis.  
—OPUS.  
—WMA.  
—WAV.  
—Video playback in the following formats:  
—MPEG-1 and MPEG-2 (.mpg, .mpeg, .mkv, .avi).  
—ISO MPEG-4 ASP; Xvid (.mp4, .m4v, .mov, .mkv, .avi).  
—ISO MPEG-4 AVC / H.264 (.mp4, .m4v, .mov, .mkv, .avi).  
—Windows Media Video 9 (.wmv, .asf, .mkv, .avi).  
—Cross-device playlists.  
—Cross-source media database: My media.  
—The data of all media sources connected to the Infotainment system is stored in a media database, My media.  
—If My media is selected, categories, e.g. music, and connected media sources are displayed first.  
—All media files of USB devices are filtered according to categories, e.g. albums. This category view is always displayed in My  
media. The classic folder structure of the individual USB data media is additionally located in the My media folder.  
—Media search.  
Symbols  
The symbols depend on the equipment and are not available in all countries and may also differ in appearance depending on the  
Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap  
Open the current playback content.  
(→ Infotainment system overview).  
Start playback.  
Pause playback.  
Go to previous track.  
Go to next track.  
Repeat current track.  
Repeat all tracks.  
Activate shuffle mode.  
Top right: select media source.  
Open search.  
Add media file as favourite.  
Open favourites list.  
Go back to higher-level folder of the media source.  
Open the settings.  
Symbols for media sources  
My media: select the cross-source media database My media as the media source. Connected USB devices and their folder  
structure can be selected under My media.  
Bluetooth: select a device connected via Bluetooth as the media source. Devices that are not yet connected via Bluetooth can also  
be selected and connected using this function.  
Symbols for categories and groups of media files  
Music tracks.  
Videos.  
Playlists.  
Albums.  
Artists.  
Genres.  
Podcasts.  
Audio books.  
Compilations.  
Symbols for video playback  
Play video in full-screen mode.  
Minimise playback.  
The current vehicle position is determined by means of a global satellite system. To enable optimal navigation to the destination, all  
readings and possible traffic information are compared with the available map material. Acoustic navigation announcements and visual  
guidance direct the driver to the destination.  
Depending on the country, some Infotainment system functions can no longer be selected when the vehicle is travelling above a  
certain speed. This is not a malfunction, but simply a legal requirement.  
If you sell or loan the vehicle, Volkswagen recommends resetting the Infotainment system to the factory settings (→ First steps in the  
Infotainment system). This is the only way of deleting all personal data, e.g. information used for navigation. For further information,  
refer to the section on mobile online services .  
WARNING  
If settings, destination inputs and changes for the navigation system are made while the vehicle is in motion, this can distract the  
driver and cause accidents and injuries.  
● Drive with your full attention and with responsibility.  
● Configure the settings and enter destinations and changes for the navigation only when the vehicle is stationary.  
The navigation may recalculate the route if the driver misses a turning.  
The quality of the output navigation recommendations depends on the navigation data available and, depending on country,  
any reported traffic disruptions.  
Depending on the vehicle and country, select “Online mode” and a mode with location data in the privacy settings before using  
the mobile online services of the navigation system (→ Privacy settings).  
The corresponding mobile online service must be activated and, depending on country, the privacy settings adapted in order to  
use the mobile online services, e.g. Online Traffic Information . Only then will Online Traffic Information be output in the  
navigation system, for example. Depending on the vehicle, the following symbol is displayed if no Online Traffic Information is  
available:  
.
Restrictions during navigation  
When the Infotainment system cannot receive any data from GPS satellites, e.g. in a tunnel, navigation can still continue using the  
vehicle sensors.  
In areas that are not or are not completely included in the Infotainment memory, the Infotainment system will also try to enable route  
guidance.  
If navigation data is unavailable or incomplete, the navigation system may be unable to determine the exact vehicle position. As a  
result, the navigation may not be as exact as usual.  
The course of the road is subject to constant changes, e.g. roadworks. In the case of obsolete navigation data, there may be errors or  
inaccuracies during navigation.  
Navigation announcements  
Navigation announcements are acoustic driving instructions for the current route. The type and frequency of navigation  
announcements depends on the settings and the driving situation, e.g. start of route guidance, driving on a motorway or in a  
roundabout.  
A navigation announcement informing you that you have reached the destination area is given if the exact destination cannot be  
reached, e.g. because it is located in a non-digitised area. In addition, information on the direction and distance to the destination are  
displayed on the screen.  
Depending on equipment and in some countries, information on reported traffic disruptions on the route is provided during dynamic  
traffic avoidance. An additional navigation announcement is given if the route is recalculated due to a traffic disruption or changed  
driving style.  
The volume of a navigation announcement can be adjusted or muted during output of the announcement. All other navigation  
announcements are given with this volume setting or are muted. Further settings for the navigation announcements can be found in  
the settings of the navigation system (→ Navigation).  
Repeating a navigation announcement  
If you have missed a navigation announcement, you can have the navigation announcement repeated.  
1. Tap the function button with the next route information on the map.  
Navigation announcements are not given if the Infotainment system has been muted.  
Adapting the navigation map  
For optimal viewing, you can also adapt the navigation map and map view with advanced finger gestures.  
Moving the navigation map  
Recommendation: use your index finger.  
1. Use your finger to move the navigation map.  
Enlarging or reducing the map view  
Recommendation: use your index finger.  
1. Tap the map twice in succession and keep your finger on the screen.  
2. Move your finger downwards to zoom out the map view.  
move your finger upwards to zoom in the map view.  
Enlarging or reducing the map view  
Recommendation: use thumb and index finger.  
1. Using two fingers at the same time, tap the map and keep your fingers on the screen.  
2. Slowly move your fingers together to zoom out from the map view.  
slowly move your fingers apart to zoom in on the map view.  
Tilting the map view  
Recommendation: use your index and middle finger.  
1. Using two fingers that are horizontal to each other at the same time, tap the map and keep your fingers on the screen.  
2. Move your fingers upwards to tilt the map view forwards.  
move your fingers downwards to tilt the map view backwards.  
Rotating the map view  
Recommendation: use thumb and index finger.  
1. Using two fingers at the same time, tap the map and keep your fingers on the screen.  
2. Turn your fingers clockwise or anticlockwise to rotate the map view.  
You can also zoom the map view in and out using the touch slider for volume adjustment (→ Infotainment system overview).  
Route plan  
The route plan contains your route and possible stopovers. Destinations and stopovers can be defined in sequence, moved or deleted.  
The starting point is always the vehicle position determined by the Infotainment system. The route plan contains information on  
relevant events, such as stopovers and suggested destinations, if navigation data is available. When you tap an event, an additional  
window opens with further options. The options available depend on the event and the current settings.  
Opening and closing the route plan  
1. To open the route plan, tap on the preview of the route plan on the right of the map.  
2. To close the route plan, tap on the right of the map and swipe from right to left.  
3. To stop route guidance to the destination, tap in the route plan preview on the right of the map.  
to stop route guidance to the stopover, open the route plan, swipe to the left on the stopover in the route plan and tap  
.
Editing route guidance in the route plan  
To edit route guidance, move the stopovers or the destination in the route plan.  
1. Tap and hold the desired destination until it is visibly highlighted.  
2. Move the destination to the desired position and release.  
The route will be recalculated.  
Additional window on the route plan  
If you tap the entries of the route plan, an extra window with additional options can appear. The possible options depend on the entry  
tapped.  
Display on map  
Display the selection on the map.  
Direct route  
Start direct route guidance.  
Add stopover  
Add a stopover to the route guidance.  
Delete  
Delete stopover from route guidance.  
Bypass  
Avoid a traffic disruption. The route will be recalculated.  
Stop route guidance  
End the current route guidance.  
Closing the additional window on the route plan  
1. Tap a free area outside the additional window.  
Setting preferred POI categories  
The system offers various points of interest, e.g. filling stations, as quick selection symbols in the destination input, in the route plan  
and on the map. You can prioritise the display of these symbols.  
1. Tap  
Basic functions Set preferred POI categories.  
Stored data  
The Infotainment system stores certain data, e.g. frequently driven routes, so that you can enter destinations quickly and enjoy the  
most efficient route guidance.  
Deleting stored data  
1. Tap  
Basic functions Delete usage pattern.  
2. Tap confirmation to delete.  
Learning usage patterns  
While travelling, the navigation saves the routes travelled and destinations arrived at in order to create suggested destinations  
automatically. Destinations are learned depending on the time of day and the day of the week.  
The navigation system can suggest learned routes. Route guidance begins when one of the suggested routes is selected.  
The route guidance follows the selected route until the vehicle deviates from it. The route is recalculated and will guide you back to the  
selected route via a direct alternative.  
Relevant traffic disruptions are taken into account in the route guidance. Relevant traffic disruptions will be avoided if an alternative  
route and the navigation data is available.  
If you drive an already learned route when route guidance is inactive, the destination will be transferred to the route plan. It is not  
necessary to actively start route guidance to the learned destination. Warnings may be given about traffic disruptions and a forecast  
arrival time will be displayed.  
You can activate or deactivate the function at any time and also delete the stored data for the function.  
Activating or deactivating “Learn usage pattern”  
1. Tap  
Basic functions to open the settings for this function.  
2. Tap and activate Learn usage pattern.  
Displaying suggested routes  
1. Tap  
Deleting stored data for “Learn usage pattern” function  
1. Tap Basic functions to open the settings for this function.  
Suggested.  
2. Tap Delete usage pattern.  
Functions  
The navigation functions depend on the equipment and are not available in all countries.  
—Destination input and route calculation.  
—Personal POIs.  
—3D City Maps.  
—Online Map Update.  
—Online Traffic Information.  
—Range.  
Symbols  
The symbols depend on the equipment and are not available in all countries and may also differ in appearance depending on the  
Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap (→ Infotainment system overview).  
Destination search: enter and search for destinations.  
Open navigation map.  
Open saved addresses or contact list of the connected mobile telephone.  
Open the settings.  
You can find settings for the navigation announcements here, for example.  
Map symbols  
The function buttons and displays depend on the settings and the current driving situation.  
The map displays symbols for traffic information, e.g. traffic disruptions, and POIs, e.g. filling stations, when navigation data is  
available (→ Traffic information).  
Current position.  
Tap to centre the map on the vehicle or to display details of the vehicle position.  
Map scale.  
Determine map orientation and tilt.  
Fully automatic map mode.  
Alignment in direction of travel, position, zoom and tilt  
If route guidance is active: display route overview and alternative routes for current route guidance.  
Route plan symbols  
Current position.  
Destination of the current route guidance.  
Close the route plan.  
Forecast distance to the destination.  
Tap to switch the display to the estimated time of arrival or remaining time to the destination.  
Estimated time of arrival at the destination.  
Tap to switch the display to the estimated remaining time to the destination.  
Estimated remaining time to the destination.  
Tap to switch the display to the estimated time of arrival at the destination.  
Other symbols  
Open information on the route in the route overview.  
In the route overview, display route options with active route guidance.  
In the additional window: show route overview. Does not start route guidance directly, but first shows details of the route and  
alternative routes.  
In the additional window: save as favourite.  
In the destination search: open detailed destination input for an address. In the contact list: open address.  
Work (company).  
Home (private).  
Charging station symbols  
E-charging stations, also referred to just as “charging stations” below, are displayed on the map when navigation data is available.  
1. Tap the required charging station to start route guidance .  
Charging station on the map.  
Open search for charging stations.  
Open filter/preference settings for displaying charging stations on the map.  
The symbol changes when a filter is active.  
Current availability of the charging station.  
Red status: charging station is occupied or out of order.  
Green status: charging station is free and available.  
Number of planned charging stops on the overall route, in this case two, for example.  
Charging time at the charging station.  
Forecast charge level of the high-voltage battery at the destination.  
High-voltage battery charge level required to continue driving.  
Traffic disruptions  
Traffic disruptions are displayed on the map when navigation data is available (→ Traffic information). Depending on country, “Online  
Traffic Information” must be activated to display the mobile online service.  
1. Tap a traffic disruption to open an additional window showing details (→ Navigation).  
Mobile online service “Online Traffic Information” not available.  
Traffic jam.  
Accident.  
Ice.  
Road closed.  
Risk of skidding.  
Danger.  
Road works.  
Strong winds.  
Depending on the vehicle equipment, different functions are available for destination input. Certain functions are available only in  
some countries.  
You can more precisely limit the search by indicating preferences in the results list, such as “nearby”.  
Further information about the symbols on the Infotainment system display can be found in this owner’s manual (→ Navigation).  
Entering an address  
Start route guidance by entering an address. The navigation system will suggest known destinations during input. You can also enter a  
new, as yet unknown address for route guidance.  
When entering the address, enter the name of the destination rather than the postcode.  
Selecting a destination and starting navigation  
1. Tap  
.
tap  
.
2. Enter the address of the destination and select the desired destination.  
3. Tap Start.  
tap  
Quick start  
1. Tap  
.
.
2. Enter the address of the destination and tap and hold the desired destination for a few seconds.  
Enter the destination as accurately as possible. If you make a mistake when entering the destination, route guidance will not  
be possible or you may be navigated to the wrong destination.  
Recommended destinations  
The navigation system uses stored data such as the last and learned destinations, favourites, and home and work addresses so it can  
use this data for route guidance.  
Selecting a destination and starting navigation  
1. Tap  
Suggested.  
2. Tap the desired destination.  
The route overview opens.  
3. Tap the desired selection and hold for a few seconds.  
Last destinations  
The navigation system stores up to 25 destinations that you have driven to last in order to make them available for route guidance. A  
new destination automatically overwrites the oldest destination.  
Selecting a destination and starting navigation  
1. Tap  
Last destinations.  
2. Tap the desired destination.  
3. Tap Start.  
tap  
Quick start  
.
1. Tap  
Last destinations.  
2. Tap the desired destination and hold for a few seconds.  
Favourite destinations  
Save up to 50 destinations as favourites.  
Saving a destination as a favourite  
1. When entering a destination, tap in the additional window.  
Selecting a destination and starting navigation  
1. Tap  
Favourites.  
2. Tap the desired destination.  
3. Tap Start.  
tap  
Quick start  
1. Tap  
.
Favourites.  
2. Tap the desired destination and hold for a few seconds.  
Selecting on the map  
The navigation map contains active areas at many locations which are suitable for destination input. To enter a destination, tap the  
desired position or location on the map. You can start route guidance if map data is available at this location.  
Destination input via the navigation map depends on the data status and is not possible for all positions.  
Using the address data of a contact  
Start navigation using the stored address data of a contact. Stored contacts without address data cannot be used for route guidance.  
Starting navigation  
1. Tap  
.
2. Tap the desired contact with address data.  
3. Tap Start.  
tap  
.
If the address details of a contact are out-of-date, the stored address will be used for route guidance and may lead to the  
wrong destination.  
—When starting route guidance, make sure that the stored address of a contact is up-to-date. For this, the update of the phone book  
in the Infotainment system must be fully completed (→ Mobile phone interface).  
—Wait until the update of the phone book in the Infotainment system is fully completed (→ Mobile phone interface).  
Range  
The “Range” function shows the possible range with the current charge level of the high-voltage battery. The display shows only an  
estimated range calculated on the basis of the current consumption figures. The display may change during the journey, and peripheral  
areas must also be understood as an estimate (→ Charge level display and range).  
Activating or deactivating the “Range” function  
1. Tap and activate  
Electric Vehicle Route Planner Show range on map.  
To show the complete range on the map, you may need to adjust the map view (→ Navigation).  
A range warning can also be activated in the navigation settings: tap and activate  
Route guidance & routes Range  
warning.  
Electric Vehicle Route Planner  
The Electric Vehicle Route Planner can be used to automatically add charging stations located on the currently selected route as  
charging stops. A maximum of ten charging stations can be automatically added as charging stops.  
Activating or deactivating the Electric Vehicle Route Planner  
1. Tap and activate  
Electric Vehicle Route Planner.  
Charging stops can be added and set with different preferences:  
—Payment method.  
—Remaining range at the charging stop and at the destination.  
Defining preferences  
1. Tap  
Electric Vehicle Route Planner.  
2. Set the desired remaining range.  
set the desired payment method.  
Depending on the selection and the available data, suitable charging stations will be prioritised in the route plan.  
If your preferred payment method is not available at one or more charging stations, an acoustic message will be played.  
The settings for the upper battery charge limit in the Charging menu may be overwritten temporarily by the “Electric Vehicle Route  
Planner” function (→ Charging settings).  
The settings for the upper battery charge limit in the Charging menu will be used again after route guidance has been ended.  
The current occupancy status of the charging stations is displayed in the Infotainment system when an internet connection is available  
(→ Navigation). The current status is indicated by a coloured dot at the edge of the edge of the symbol.  
Adding charging stops automatically  
1. To activate automatic planning of necessary charging stations on the route, tap and activate  
Electric Vehicle Route Planner  
Add charging stopovers automatically.  
Selecting alternative charging stations  
Instead of the automatically planned charging stations, you can also select alternative charging stations for the planned routes.  
1. Enter or select the desired destination.  
2. Tap Start.  
3. Open the route plan (→ Navigation).  
4. Tap a planned charging station in the route plan.  
Details of the planned charging station are displayed.  
5. Tap Show more charging stations.  
The locations of additional nearby charging stations will be shown on the map.  
6. Tap an alternative charging station nearby on the map or in the list.  
Details of the alternative charging station are displayed.  
7. Tap Add as stopover.  
The previously planned charging station will be replaced by the newly selected charging station and the route adjusted  
accordingly.  
If you select Add as stopover, the selected charging station will be kept if the route is changed.  
Search for charging stations using filter  
You can set various criteria when searching for charging stations on the map and in the search results for the “Charging station”  
category. Setting these criteria affects the map display. Only charging stations that meet the criteria will be displayed. The search  
results in the “Charging station” category are filtered according to the selected criteria. You can change the criteria again at any time.  
An active filter does not have any influence on route planning. Adapt the settings if you want to take charging stops into account in  
route planning → Adjusting the range and Electric Vehicle Route Planner.  
Filtering charging stations  
1. Tap  
.
2. Select a criterion, e.g. payment method.  
The symbol changes when a filter is active.  
The Infotainment system has an internal navigation data memory. Depending on the country, the required navigation data is already  
pre-installed.  
In order to carry out route guidance correctly and make full use of the functions offered, the Infotainment system always requires up-  
to-date navigation data.  
NOTICE  
If you use obsolete data, navigation may be impaired. Current routes cannot be determined or route guidance leads to the wrong  
destination.  
● Always keep navigation data up-to-date.  
Online navigation data – expansion  
Regions in the navigation data that are not used by the user may be removed from the system under certain circumstances, for  
example if there is limited memory space in the navigation data memory. If these regions should be needed again at a later point in  
time, the navigation system will download them again on request. No contract for mobile online services is needed for this. The service  
depends on the vehicle equipment and is available only in some countries.  
1. Switch on the ignition.  
2. Establish an internet connection, if this does not already exist.  
3. Depending on the country, also select “Online mode with location data” in the privacy settings (→ Privacy settings).  
Anyone who uses the vehicle as an anonymous guest must reset the privacy settings each time they start the vehicle  
(→ Privacy settings).  
Updating navigation data manually  
Current navigation data for larger regions, e.g. Western Europe, can be downloaded from the internet at www.volkswagen.com and  
stored on a suitable USB data medium available commercially. If you switch off the Infotainment system, installation will be  
interrupted and will automatically continue once the unit is switched on again.  
1. Download the navigation data and save on a USB data medium.  
2. Switch on the vehicle ignition.  
3. Connect a USB data storage device to the Infotainment system when the vehicle is stationary.  
The navigation data for regions that are currently frequently travelled is automatically updated in the background.  
No message appears in the Infotainment system while the navigation data is being updated, or once the update is complete.  
When you update navigation data manually, the USB data medium must remain continuously connected. No message appears  
to indicate that the update has been completed.  
Leave the USB data storage device connected to the Infotainment system for a few days until the navigation data for travelled  
regions has been completely downloaded and installed. Installation takes place automatically in the background while driving.  
Failure to do so will cancel the update.  
If you remove the data medium and travel through a new region in offline mode, the navigation data will not be updated, as there is  
neither a USBdata storage device nor an internet connection.  
Displaying map data version  
1. Open the app overview and tap  
Information System information.  
Reception of traffic information depends on the vehicle equipment and is not available in all countries. Depending on country, you  
must select “online mode” and a mode with location data in the privacy settings in order to use the Online Traffic Information function  
(→ Privacy settings).  
The Infotainment system automatically receives detailed traffic information when connected to the internet. This information is  
indicated by symbols and colouring of the road network on the map (→ Navigation)→ Traffic flow display.  
Reception of traffic information depends on the privacy settings in some countries. No traffic information is received in offline  
mode (→ Privacy settings).  
Traffic disruptions  
Traffic disruptions, e.g. traffic jams, are shown as symbols on the navigation map (→ Navigation).  
The route plan displays current traffic disruptions when navigation data is available.  
When route guidance is active, traffic disruptions that are on the current route are displayed in the route plan. You can bypass these  
traffic disruptions by editing the route plan.  
Bypassing a traffic disruption  
1. Tap the traffic disruption.  
2. Tap Bypass.  
The route will be recalculated.  
Only one traffic disruption can be bypassed in this way for each route.  
Local warnings, e.g. about severe weather, can be output as a pop-up message via the Infotainment system.  
Traffic flow display  
The traffic flow is shown on the navigation map for current traffic disruptions by colouring of the road network.  
Orange  
Slow-moving traffic.  
Red  
Traffic jam.  
You can connect your mobile telephone to the Infotainment system via the mobile phone interface and then use the Infotainment  
system to control the telephone functions. Sound is played back using the via the vehicle loudspeakers. Depending on equipment, you  
can connect up to three mobile telephones to the Infotainment system simultaneously (→ Mobile phone interface).  
Functions depend on the equipment and are not available in all countries – and depend on the mobile phone used and its operating  
system.  
High speeds, poor weather and poor road conditions, loud noise levels, also outside the vehicle, and network quality may impair  
telephone calls in the vehicle.  
The mobile phone interface may contain an aerial amplifier which improves the reception quality of the mobile telephone.  
As a general rule, it is only necessary to pair a device, e.g. mobile telephone, once for each technology, Bluetooth or Wi-Fi®.  
The device connection to the Infotainment system via Bluetooth or Wi-Fi can be restored at any time without having to pair  
the device again.  
When a telephone call is made using the hands-free system or at a loud volume, a conversation can also be heard by third  
parties outside the vehicle.  
Areas where special regulations apply  
Switch off the mobile telephone and mobile phone interface in areas where there is an explosion hazard. These areas are not always  
clearly signposted. This includes, for example:  
—Areas immediately around chemical pipelines and tanks.  
—Lower decks of ships and ferries.  
—The area around vehicles which run on liquid gas, such as propane or butane.  
—Places where there are chemicals or particles such as flour, dust and metal powder in the air.  
—All other places where the vehicle’s drive system must be deactivated or the mobile telephone switched off.  
WARNING  
In places where there is a risk of explosion, e.g. near filling stations, and in places with special regulations, ignition sparks, e.g. caused  
by electrostatic discharges or mobile phones, can lead to an explosion or fire and cause serious or fatal injuries.  
● Switch off the mobile telephone and mobile phone interface in potentially explosive areas, e.g. near filling stations, and in  
locations where special guidelines apply.  
● Do not operate the mobile telephone and mobile phone interface in potentially explosive areas, e.g. near filling stations, and in  
locations where special guidelines apply.  
Types of mobile phone interface  
Depending on the country and vehicle equipment, the following mobile phone interface types may be present in your vehicle:  
—Basic equipment of the mobile phone interface.  
The mobile phone interface uses the Bluetooth Hands-Free Profile (HFP) for transmission. This profile allows use of telephone  
functions via the Infotainment system and output via the vehicle speakers.  
—Comfort mobile phone interface.  
The Comfort mobile phone interface uses the HFP Bluetooth profile like the basic version of the mobile phone interface.  
The Comfort mobile phone interface may be equipped with a wireless charging function (→ Charging options for mobile devices). In  
order to use the wireless charging function, you must place a suitable mobile telephone correctly in the stowage compartment for  
the wireless charging function. If you place a suitable mobile phone in the stowage compartment, the mobile phone is connected to  
the vehicle aerial, depending on the equipment → Connection to the vehicle aerial.  
Connection to the vehicle aerial  
Depending on model and equipment and in some countries, the mobile telephone is connected to the vehicle aerial when the stowage  
compartment for the wireless charging function is used (→ Charging options for mobile devices). This improves reception and call  
quality and may reduce interference signals that affect mobile telephone reception.  
If the reception or call quality does not improve or if interference signals can still be heard during mobile telephone reception, you can  
obtain a better connection by placing the mobile telephone in the stowage compartment the other way round with the screen facing  
up.  
Depending on model and equipment and in some countries, the wireless charging function can charge several mobile telephones at  
the same time. If several mobile telephones are being charged at the same time, only one of the mobile telephones connects to the  
vehicle aerial.  
Pair and connect a mobile telephone with the Infotainment system in order to use the functions of the mobile phone interface. You can  
connect up to two mobile telephones to the Infotainment system simultaneously. Only one device is active and can be used to make  
calls. You can use the second connected device to receive calls via the Infotainment system and for media playback.  
Depending on the equipment and country, the functions listed below may not be available. The available functions depend on the  
mobile telephone used and its operating system. The functions are available only for mobile telephones that support Bluetooth in  
Version 2.1 or higher.  
Pairing a mobile telephone  
The mobile telephone must be paired with the Infotainment system before the first connection is established. A user profile is  
automatically saved in the Infotainment system (→ Mobile phone interface). The pairing process can take a few minutes. In order for  
pairing to be successful, the mobile telephone must support the current security standards for Bluetooth technology. Pairing will be  
rejected if this is not the case.  
1. To activate Bluetooth in the Infotainment system if no mobile telephone is connected, press and hold  
steering wheel, observe messages on the Infotainment system and confirm if necessary.  
on the multifunction  
to activate Bluetooth in the Infotainment system if a mobile telephone is already connected, tap  
Select mobile phone  
and tap and activate Bluetooth and Visibility.  
2. Activate Bluetooth and Bluetooth visibility on the mobile telephone.  
3. Open the list of available Bluetooth devices on the mobile telephone and select the device name of the Infotainment system.  
4. Observe the messages on the mobile telephone and Infotainment system and confirm as necessary.  
If pairing was successful, the data of the mobile telephone will be stored in the user profile.  
5. Optional: confirm message for data transfer on the mobile telephone.  
WARNING  
If you carry out pairing as the driver while the vehicle is in motion, this can cause accidents or injuries.  
● Carry out pairing as the driver only when the vehicle is stationary.  
Connecting a mobile telephone  
1. Pair the mobile telephone with the Infotainment system.  
2. Activate Bluetooth on the mobile telephone.  
3. Observe the messages on the mobile telephone and Infotainment system and confirm as necessary.  
If the connection is not set up automatically, tap  
Select mobile phone and tap the name of the desired mobile telephone.  
User profiles  
An individual user profile is automatically created for every paired mobile telephone. Data from the mobile telephone is stored in the  
user profile, e.g. contact details. A maximum of ten user profiles can be stored in the Infotainment system simultaneously.  
Deleting a user profile  
1. Open the app overview and tap  
Mobile devices.  
2. Tap next to the desired user profile.  
Active and passive connection  
At least one mobile telephone must be connected to the Infotainment system in order to use the functions of the mobile phone  
interface. If several mobile telephones are connected to the Infotainment system, you can switch between active and passive  
connections. Establish an active connection to the Infotainment system in order to operate the mobile phone interface with the  
desired mobile telephone.  
Paired mobile telephones are stored in the Infotainment system even if they are not currently connected.  
Active  
Mobile telephone is paired and connected. The functions of the mobile phone interface are performed with the data of this  
mobile telephone.  
Passive  
Mobile telephone is paired and connected. Only incoming calls can be accepted via the mobile phone interface. No other  
functions are available.  
Changing the connection type (passive to active)  
Prerequisite:  
Several mobile telephones are connected to the Infotainment system simultaneously.  
1. Tap  
.
The mobile telephone with an active connection is highlighted.  
2. Tap the name of the mobile telephone you require.  
Other mobile telephones then automatically have a passive connection.  
Managing connections  
Prerequisite:  
The mobile telephone is paired and connected.  
1. Open the app overview and tap  
Mobile devices.  
2. Tap the technology desired for the connection.  
Telephone book  
The telephone book is stored in the Infotainment system when a mobile telephone is paired with the Infotainment system for the first  
time. It may be necessary to confirm transfer on the mobile telephone. Depending on equipment, up to 5,000 contact entries can be  
stored in the telephone book. The telephone book is updated each time the mobile telephone is connected to the Infotainment system.  
The still existing telephone book can be used during the update. A pop-up appears if changes have been detected in the telephone  
book and the update of the telephone book in the Infotainment system has been fully completed.  
If conference calls are supported by the mobile service provider and the mobile telephone, the telephone book can be opened during a  
call and a further participant added to the call.  
If an image is stored for a contact, this can also be displayed in the list next to the entry.  
Using the telephone  
Select a telephone number to start the call. Different functions are available for selecting a phone number.  
Using contact data  
If there are several phone numbers for each contact, you must select the phone number you require.  
1. Tap  
.
2. Tap and enter the name of the contact to search for a contact.  
tap Favourites to call a favourite.  
tap All.  
3. Tap the desired contact in the list to start the call.  
When searching for a contact, enter the surname and first name separated by a space.  
Using the call list  
The mobile phone interface stores incoming and outgoing calls in the call list. Frequently used phone numbers are stored as favourites.  
Start calls via the call list.  
1. Tap  
and filter entries in the call list, e.g. missed calls.  
2. To start the call, tap a number or, where applicable, a contact in the list.  
Entering a phone number manually  
1. Tap and enter a phone number.  
2. Tap to start the call.  
While you are entering a phone number or a contact name, contacts that match the number will be shown on the Infotainment  
system display.  
Favourites and favourites location  
A contact from the telephone book can be saved as a favourite. If an image is stored in the entry, this will be displayed in the favourite  
location.  
Favourite locations must be assigned manually and are assigned to a user profile (→ Mobile phone interface).  
Saving a contact as a favourite  
1. Tap Favourites  
.
2. Tap a contact from the telephone book. If several telephone numbers are stored for a contact, tap the required number in the list.  
Editing a favourite location  
1. Tap Favourites.  
2. Tap and hold the favourite location until the telephone book opens.  
3. Tap a new contact from the telephone book. If several telephone numbers are stored for a contact, tap the required number in  
the list.  
Calling a favourite  
1. Tap Favourites.  
2. Tap an assigned favourite location.  
Favourites are not automatically updated. If the phone number of a contact changes, the favourite location must be assigned  
again.  
Removing favourites  
1. Tap Favourites  
.
2. Tap at the desired favourite location.  
Sending text messages  
Depending on the mobile telephone and the Infotainment system used, you can send and receive Text message text messages and  
emails via the mobile phone interface in some countries.  
The ability to send and receive emails also depends on the app being used on the mobile telephone.  
Sending text messages  
1. Tap  
Text message New message and enter the message.  
2. Enter and tap the desired contact in the search bar.  
3. Tap OK to send the message.  
Sending emails  
1. Tap  
E-Mail and enter the message.  
2. Enter and tap the desired contact in the search bar. If necessary, you can search for a contact using Search for contact.  
3. Tap OK to send the message.  
Switching between text messages and email  
Activate the corresponding option to send Text message or emails. The active option is displayed on the screen, e.g. Text message.  
1. Tap  
.
2. Tap the required option.  
Functions  
The functions are dependent on the equipment level and are not available in all countries. The available functions depend on the  
mobile telephone used and its operating system.  
—Hands-free function.  
—Text message functions via Bluetooth:  
—Read Text message.  
—Write an Text message, including templates.  
—Have Text message read out loud.  
—Message history.  
—Email functions via Bluetooth:  
—Read emails.  
—Write emails.  
Symbols  
The symbols depend on the equipment and are not available in all countries and may also differ in appearance depending on the  
Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap (→ Infotainment system overview).  
Opens the contact list of the connected mobile telephone.  
Open call lists of incoming and outgoing calls and the list of frequently used numbers or contacts.  
Open the favourites and list of frequently used numbers and contacts from the actively connected mobile telephone if this is  
supported by the mobile telephone.  
Dial phone number.  
Open text messages Text message and email, depending on country.  
Select the active device from two or more connected mobile telephones.  
Open the settings.  
Symbols for phone calls  
Start, answer and display call.  
End or reject call.  
Mute hands-free system.  
Hold call.  
Reject call with Text message template.  
Add a participant to a conference or merge calls and start conference.  
Make emergency call (SOS).  
Obtain help in the event of breakdown.  
Voicemail.  
Obtain information about the Volkswagen brand and selected value-added services relating to traffic and travel.  
Symbols in the contact list  
1. Tap  
to open the contact list.  
Input to search for contacts.  
Address.  
Edit favourites.  
Add favourites.  
Remove favourites.  
Symbols for call lists  
1. Tap  
to open the call lists.  
Incoming call.  
Outgoing call.  
Missed call.  
Frequent calls or favourites from the mobile telephone, if supported by the mobile telephone.  
Phone number (work).  
Phone number (private).  
Mobile telephone number.  
Fax.  
Fax (business).  
Fax (private).  
Symbols for text messages  
1. Tap to open the text messages.  
Top left: select active input.  
Received text message.  
Sent text message.  
Open template for text messages.  
Compose text message by voice.  
Open further options, e.g. display number.  
You can use the voice assistant to operate certain functions and retrieve information by means of voice commands.  
Is my vehicle equipped with the voice assistant?  
If your vehicle is equipped with the voice assistant, you will find the corresponding app in the Infotainment system: IDA (→ First  
steps in the Infotainment system).  
Test the voice assistant before starting a journey in order to familiarise yourself with the function.  
Features of the voice assistant  
Depending on the set language and country, the voice assistant is available offline or online in the Infotainment system.  
Depending on the set language in the Infotainment system, voice commands can be formulated freely and may use colloquial  
language. Depending on the system language, the statement “I’m cold” will lead to the temperature in the vehicle being increased, for  
example. Depending on the system language, voice commands that are evaluated online permit optimised searches for points of  
interest or requests relating to various categories, e.g. the weather.  
In some system languages, the voice commands must be formulated according to a certain pattern in order to guarantee recognition,  
e.g. “Navigate to [Town, Street name, House number]”.  
The number of languages available in your country depends on the country in question.  
You can see whether the voice assistant is online on the welcome page of the IDA app. For this, tap IDA  
.
Activation word  
The spoken words are analysed continuously in the vehicle and overwritten after around 15 seconds. The voice assistant is started as  
soon as the Infotainment system recognises the activation word as part of this analysis. If the voice assistant is available online and  
activated, (voice) data is also transferred from the vehicle as from this time. Otherwise there is no transmission of data or words  
spoken in the vehicle.  
Recognition of the activation word can be deactivated in the settings.  
The IDA voice assistant recognises “Hello ID.” and also “Hello IDA” as activation words if they are activated in the settings. You can  
create your own activation word in the IDA app → Activation word and voice commands.  
“Hello ID.” is used as an example for the activation word in the following.  
Здравей ID.  
Ahoj ID.  
Hallo ID.  
Hej ID.  
Hola ID.  
Bonjour ID.  
Hei ID.  
Hello ID.  
Γεια σου ID.  
Ciao ID.  
Hallo ID.  
Hallo ID.  
Olá ID.  
Cześć ID.  
Привет ID.  
Hej ID.  
Merhaba ID.  
Hello ID.  
Displaying the activation word  
You can also find the activation word for your language in your IDA app.  
1. Tap IDA Activation.  
Activating or deactivating the activation word  
If the activation word is deactivated, the voice assistant cannot be started by means of the activation word.  
1. Tap IDA Activation Activate IDA with voice control and activate or deactivate.  
Personalising the activation word  
Observe the information under IDA Activation  
.
1. Tap IDA Activation.  
2. Tap Set your own activation word.  
Voice commands  
The voice assistant recognises only voice commands in the language set in the Infotainment system.  
Opening suggested voice commands  
The suggestions may vary depending on the set language or due to online mode.  
1. Tap IDA Tips.  
Starting the voice assistant  
1. Activate the Activation word in the IDA app (→ Voice assistant).  
2. Say the activation word (→ Voice assistant).  
press  
on the multifunction steering wheel.  
Ending the voice assistant  
1. To open suggestions for a voice command to end the voice assistant, tap IDA Tips Basic functions.  
press  
on the multifunction steering wheel.  
The voice assistant is ended automatically in the following cases:  
—When you use functions in the Infotainment system.  
—When you activate the parking system.  
—When phone calls are received.  
—When voice outputs occur.  
If the Voice Enhancer (→ First steps in the Infotainment system) is activated, this affects recognition of the activation word for  
the voice assistant. In this case, start the voice assistant via the multifunction steering wheel (→ Voice assistant).  
Voice assistant does not react  
—The voice assistant is not available in your language.  
—Set the correct system language in the Infotainment system.  
—Say the correct activation word for the system language set in the Infotainment system.  
—Check the activation word in the settings and activate and adapt it if necessary.  
—Restart the Infotainment system (→ First steps in the Infotainment system).  
Voice assistant gives inappropriate answers  
—The voice assistant has interpreted the question incorrectly.  
—Say the voice command again clearly.  
—Formulate the voice command in another way.  
Voice assistant does not perform function  
—The function cannot be performed using the voice assistant.  
—The function cannot be performed in all languages. Suggestions for voice commands in the set language can be found in the  
Infotainment system.  
—Settings made within the respective function prevent it from being switched on or executed.  
—Formulate the voice command in another way.  

Related Topics

Introduction to the topic
Infotainment system overview
Operating the Infotainment system
System and sound settings
Radio/Media
Navigation
Mobile phone interface
Voice assistant

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