Infotainment -> Introduction to the topic for Your Volkswagen ID.5 SUV First Generation (2021-2025)

The functions and settings of the Infotainment system depend on the equipment and are not available in all countries.  
Before using for the first time  
Before using the Infotainment system for the first time, please observe the following points so you can make full use of the available  
functions and settings:  
Observe the safety instructions (→ First steps in the Infotainment system).  
Reset the Infotainment system to the factory settings (→ First steps in the Infotainment system).  
Refer to the section on caring for the vehicle interior for information on cleaning the screen of the Infotainment system (→ Vehicle  
care, interior).  
Find your favourite radio stations (also referred to below just as “stations”) and store them to memory locations for quick access .  
Use only suitable audio sources and data media .  
Use current map data for the navigation system.  
Pair a mobile telephone to make calls using the mobile phone interface .  
Register for the mobile online services to use the corresponding services .  
Other applicable documents  
In addition to this manual, please observe the following documents when using this Infotainment system and its components:  
Supplements to the vehicle wallet of your vehicle.  
The operating instructions for the mobile telephone or audio sources.  
The operating instructions for external data media and playback devices.  
Instructions for any Infotainment accessories subsequently installed or additionally used.  
Digital owner’s manual in the Infotainment system, depending on equipment and not available in all countries.  
Some functions may contain links to websites that are operated by third parties. Volkswagen does not assume ownership of the third-  
party websites that are reached via links and is not responsible for their content.  
Some functions may contain external information supplied by third parties. Volkswagen is not responsible for external information  
being correct, up-to-date and complete, or for any infringement of third-party rights.  
The radio stations or owners of the data storage media and audio sources are responsible for the content provided.  
Multi-storey car parks, garages, underpasses, tunnels, tall buildings, mountains, valleys, and other electrical devices such as battery  
chargers can impair reception of mobile communications, GPS and radio signals.  
Films or metal-coated stickers on the aerial and on the windows can interfere with radio reception.  
Read and follow the appropriate operating instructions of the respective manufacturer when using mobile telephones, data media,  
external devices, external audio and media sources.  
WARNING  
The central computer of the Infotainment system is networked with the control units in the vehicle. If the central computer is not  
repaired correctly or is not removed and installed correctly, there is an increased risk of accidents and injuries due to a control unit  
that does not function or does not function properly.  
Never replace the central computer with a used central computer taken from an older vehicle or a recycling facility.  
Only have the central computer removed, installed or repaired by a specialist company qualified to perform this work. Volkswagen  
recommends using an authorised Volkswagen repairer.  
WARNING  
Reading information from the screen, operating the Infotainment system and connecting, inserting or removing a data medium or  
audio source while driving can distract you from the traffic situation. Unfavourable light conditions and a damaged or dirty screen  
may result in displays and information not being read or not being read correctly from the screen. This can distract you from the road.  
Accidents and injuries can occur if the driver is distracted.  
Drive with your full attention and with responsibility.  
WARNING  
If the volume is set too loud, this will prevent you from hearing acoustic signals. If you do not hear acoustic signals from outside, this  
can lead to accidents.  
Set the volume so that you can still always hear acoustic signals from outside the vehicle (e.g. emergency service sirens).  
WARNING  
A volume that is too loud can damage the hearing, even if the hearing is exposed to loud volumes only for a short time.  
Adjust the volume so that it is pleasant for all vehicle occupants.  
Avoid volumes that are too loud.  
WARNING  
Sudden changes in volume, such as when changing or connecting an audio or media source, can distract the driver and lead to  
accidents and injuries.  
Reduce the volume before switching the audio or media source or connecting a new source, for example.  
WARNING  
The following conditions can lead to situations where emergency calls, telephone calls and data transmission are restricted,  
interrupted or not possible:  
Your current emergency call location is in an area with no or insufficient mobile communications and satellite signal reception.  
The mobile communications network of telecommunication providers is not available in areas with sufficient mobile  
communications and satellite reception.  
If the components in the vehicle required for emergency calls, telephone calls and data transmission are damaged, not working, or  
do not have sufficient electrical power.  
The battery of the mobile telephone is empty or does not have a sufficient charge level.  
WARNING  
Radio stations can transmit catastrophe and danger warnings. If catastrophe and danger warnings cannot be received or output, this  
can cause accidents and injuries. The following conditions can prevent these warnings from being received or issued:  
Your current location is in an area with no or insufficient radio signal reception.  
The frequency bands of the radio stations are subject to interference or are not available in areas with adequate radio signal  
reception.  
The loudspeakers and the components required for radio reception in the vehicle are damaged, not working or do not have  
sufficient electrical power.  
WARNING  
In some countries and mobile networks, a call for assistance or an emergency call can be made only subject to the following  
prerequisites:  
A mobile telephone with unlocked SIM card and sufficient call credit is connected to the mobile phone interface of the vehicle.  
Sufficient network coverage is available.  
WARNING  
If a mobile telephone or two-way radio that is not connected to an external aerial is used, electromagnetic radiation in the vehicle  
could exceed limit values and thus be a health hazard for all vehicle occupants.  
Maintain a minimum distance of 20 cm (around 8 inches) between the aerials on the mobile telephone and an active medical  
implant (e.g. a pacemaker) since the mobile devices may impair the function of active medical implants.  
Do not carry a mobile telephone that is operational close to or directly above an active medical implant, for example in a breast  
pocket.  
Switch off mobile telephones immediately if you suspect they may be interfering with an active medical implant (e.g. a pacemaker)  
or any other medical device.  
WARNING  
Mobile telephones, external devices and accessories in the vehicle that are loose, unsecured or not properly secured can be flung  
though the vehicle interior and cause accidents and serious injuries in the event of a sudden driving or braking manoeuvre or in the  
event of an accident.  
Safely secure or stow mobile telephones, external devices and accessories outside the deployment zone of the airbags.  
Always secure or stow mobile telephones, external devices, audio sources and accessories securely in the provided stowage areas  
and holders in the vehicle so that they cannot be flung through the vehicle interior and hinder the driver.  
Never leave any heavy, hard or sharp objects in the pockets of clothing.  
Arrange the wires for external devices and audio sources so that they do not obstruct the driver.  
WARNING  
Driving recommendations and displayed traffic signs of the navigation may deviate from the current traffic situation and must not  
tempt you to take a safety risk.  
Always drive with due care and attention and be ready to intervene at all times.  
Always remember that road signs, traffic signals, traffic regulations and local conditions take precedence over driving  
recommendations and displays provided by the navigation system.  
Ensure that your speed and driving style are always appropriate for the current visibility, weather and road/traffic conditions.  
NOTICE  
The radiation produced by the mobile telephone when switched on may interfere with sensitive technical and medical equipment,  
possibly resulting in malfunction or damage to the equipment.  
Always switch off your mobile telephone in areas where special regulations apply and when the use of mobile devices is forbidden.  
NOTICE  
The loudspeakers can be damaged if the volume is set at too high a level and by playback which is too loud or distorted.  
Choose the volume setting so that the loudspeakers are not damaged.  
The Infotainment system needs a few seconds for a complete system start and does not respond to inputs during this time. During  
system startup, only the rear view camera image can be displayed.  
The Infotainment system must start up completely before all displays are available and before it is possible to execute functions. The  
duration of a system start depends on the functional scope of the Infotainment system and can also take longer than usual particularly  
at low and high temperatures.  
When using the Infotainment system and the corresponding accessories, e.g. headphones, please observe the country-specific  
regulations and legal requirements.  
To ensure that the Infotainment system functions correctly, it is important to make sure the system is switched on and that, where  
applicable, the correct date and time are set in the vehicle.  
A missing function button on the screen does not constitute a fault in the unit; It reflects the equipment that is available in the country  
in question.  
Some of the functions and settings of the Infotainment system are available only when the vehicle is stationary. In some countries, the  
driving mode selector must be additionally turned to neutral position or the  
button for the electronic parking brake pressed on  
the driving mode selector. This is not a malfunction, but simply a legal requirement.  
There may be restrictions on the use of Bluetooth® devices in some countries. Information is available from the local authorities.  
Switch the ignition on before switching the Infotainment system back on if the 12-volt vehicle battery has been disconnected.  
If settings are modified, displays on the screen may vary and the Infotainment system may behave differently from the description in  
this manual in some cases.  
The Infotainment system is automatically switched off when the vehicle’s drive system is deactivated and when the charge level of the  
12-volt vehicle battery is low.  
In certain vehicles with Park Distance Control, the volume of the current audio source is lowered automatically when reverse gear is  
engaged. It is possible to adjust the volume reduction.  
Information on the software and the licence conditions is stored in the Infotainment system: Settings Info.  
If you sell your vehicle or loan it to somebody else, make sure that all the stored data, files and settings are deleted and that the  
external audio sources and data media are removed where applicable.  
Some functions in the Infotainment system require an active user account for mobile online services for the vehicle and a connection  
to the internet . The data transfer must not be restricted for the execution of the functions.  
Marks and licences  
Certain terms in this manual are accompanied by the symbol ® or ™. These symbols indicate trademarks or registered marks. However,  
the absence of these symbols does not constitute a waiver of the rights concerning any term.  
Other product names are registered marks of the respective legal owners.  
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.  
Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby  
Laboratories.  
Pandora and all related logos are trademarks of Sirius XM Radio Inc. and its respective subsidiaries. All rights reserved.  
HD Radio™ Technology manufactured under license from iBiquity Digital Corporation, a subsidiary of Xperi Inc., U.S. and Foreign  
Patents. For patents see https://xperi.com/hd-radio-patents/. Xperi, HD Radio, HD, and “ARC” logos and their respective logos are  
trademarks or registered trademarks of Xperi Inc. and its subsidiaries in the United States and other countries.  
QR Code® is a registered trademark of DENSO WAVE INCORPORATED.  
Apple Music is a trademark of Apple Inc.  
SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify Premium  
subscription required, where available.  
Android Auto® is a trademark of Google LLC.  
Apple CarPlay® is a trademark of Apple Inc.  
Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.  
iPod®, iPad® and iPhone® are trademarks of Apple Inc.  
MPEG-4 HE-AAC audio coding technology and patents are licensed by Fraunhofer IIS.  
SD® and SDHC® are brands or registered trademarks of SD-3C LLC in the USA and other countries.