Get Opening and closing Guide for Volkswagen T-Roc SUV First Generation (2017-2025)

Depending on country and the vehicle equipment, a fire extinguisher may be located in a holder in the footwell under the front

passenger seat.

The fire extinguisher must meet legal requirements, be ready for use at all times and be checked on a regular basis (see seal of approval

on the fire extinguisher).

WARNING

In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung though the vehicle and cause severe

injuries.

● Always secure the first-aid kit, warning triangle and fire extinguisher safely in the holders provided in the vehicle.

● Stow the high-visibility waistcoat in a stowage compartment where it can be easily reached.

In the roof console: buttons for voice services and indicator

lamp.

Information Call.

Breakdown Call.

Emergency Call Service.

Depending on the vehicle equipment and country, voice services and the Emergency Call Service can be performed by means of the

control in the roof console → Fig. 1, , . If the Emergency Call Service is available in the vehicle’s service portfolio, the Emergency Call

Service is activated as standard for a limited period of time. The required connection is established by a factory-fitted control unit.

Please also observe the additional information on mobile online services .

Indicator lamp for the Emergency Call Service

The control is equipped with an indicator lamp → Fig. 1 (arrow). Depending on the operational status of the Emergency Call Service in

the vehicle, the indicator lamp lights up in different colours and light sequences:

Indicator lamp does not light up: Emergency Call Service is deactivated or not available.

Indicator lamp flashes red after the ignition is switched on: system error. Emergency Call Service is deactivated.

Indicator lamp lights up red continuously: system error. Emergency Call Service is restricted or not available.

Indicator lamp lights up green: Emergency Call Service is available, system is ready for operation in the vehicle.

Indicator lamp flashes green: active connection to a voice service.

Information Call

—The Information Call enables you to call Volkswagen Customer Care.

—The Information Call function is available only in some sales regions.

—The person who takes your call will talk to you in the language of the country in which the vehicle is registered for the mobile online

services or in the language of the country for which the vehicle was produced.

—The Information Call can be made when the vehicle ignition is switched on.

—The Information Call can be made manually via the touch panel in the roof console or, depending on vehicle, via the function button

in the telephone menu of the Infotainment system.

Breakdown Call

—The Breakdown Call function allows you to seek professional assistance should your vehicle break down.

—Some vehicle data, e.g. the current location, is transmitted parallel to the voice call.

—The person who takes your call will talk to you in the language of the country in which the vehicle is registered for the mobile online

services or in the language of the country for which the vehicle was produced.

—The Breakdown Call can be made when the vehicle ignition is switched on.

—The Breakdown Call can be made manually via the touch panel in the roof console or, depending on vehicle, via the function button

in the telephone menu of the Infotainment system.

Emergency Call Service

—The Emergency Call Service enables help to be organised as quickly as possible in dangerous situations.

—When the Emergency Call Service is triggered, a connection to the Volkswagen emergency call centre is established.

—If an emergency call is placed manually, or automatically after an accident where an airbag or the belt tensioners were triggered,

data relevant for the emergency call, e.g. the current vehicle location, will be transmitted automatically .

—The person who takes your call will talk to you in the language set up in the vehicle’s Infotainment system. English is used if this

language is not available at the location of the emergency.

—Additional factory-fitted components are installed in order to ensure that the function is still possible even after a serious accident,

e.g. emergency call microphone, emergency loudspeaker and an integrated battery that is independent of the vehicle electrical

system.

—The Emergency Call Service can be permanently deactivated by a suitably qualified workshop. Volkswagen recommends using an

authorised Volkswagen repairer.

—If the legally required eCall Emergency System is present in the vehicle, the Emergency Call Service can be deactivated in the

Infotainment system. If present in the vehicle, the legally required eCall Emergency System cannot be switched off and cannot be

deactivated (→ Manage services).

WARNING

The following conditions may limit or prevent the execution of a manual or automatic emergency call:

● Your current emergency call location is in an area with no or insufficient mobile communications and satellite signal reception.

● The mobile communications network of the required telecommunication providers is not available in areas with sufficient mobile

communications and satellite reception.

● In spite of sufficient mobile communications and satellite signal reception, there is no mobile communications network

generation of the telecommunication providers that is suitable for the vehicle in some regions. In this case, the emergency call

reverts to the legally required eCall Emergency System, if present in the vehicle. If the legally required eCall Emergency System is

not present in the vehicle, calls will be forwarded to the emergency call number 112.

● In spite of sufficient mobile communications and satellite signal reception, there is no 3G mobile network of the

telecommunication providers in some regions. This can lead to a delay of up to 60 seconds when setting up the connection for the

Emergency Call Service. In order to permit connection setup without a delay, the Emergency Call Service can be deactivated in the

Infotainment system if the legally required eCall Emergency System is present in the vehicle. The legally required eCall Emergency

System is available without any delay after deactivation of the Emergency Call Service.

● The Emergency Call Service is prohibited by law in some countries.

● There is no valid licence for the use of the Emergency Call Service.

● The components in the vehicle required for the manual or automatic emergency call are damaged or do not have sufficient

electrical power.

● The emergency call service function has been deactivated. In this case, the emergency call reverts to the legally required eCall

Emergency System, if present in the vehicle. No emergency call will be made if the legally required eCall Emergency System is not

present in the vehicle. Also forwarding to the emergency number 112 does not take place.

● The Emergency Call Service function was deactivated by disabling data transmission. In this case, the emergency call reverts to the

legally required eCall Emergency System, if present in the vehicle. It the legally required eCall Emergency System is not available

for technical reasons, the Emergency Call Service will be activated again automatically.

● The vehicle ignition is not switched on.

Initiating an emergency call manually

1. If fitted, briefly press on the button cover and fold the button cover down.

2. Press the button for the legally required eCall Emergency System → Fig. 1, until the indicator lamp flashes green.

The emergency call is now initiated and a voice connection is established to the Volkswagen emergency call centre.

If you have accidentally pressed the emergency call button, cancel the emergency call immediately.

1. Press the emergency call button again until the indicator lamp lights up green continuously.

Press the button for the legally required eCall Emergency System → Fig. 1, only in an emergency.

Automatic emergency call

An automatic emergency call is initiated only when the ignition is switched on.

A connection to the Volkswagen emergency call centre is set up automatically in the following situations:

—Immediately after the airbags are triggered.

—Immediately after the belt tensioners are triggered.

The automatic emergency call cannot be cancelled by pressing the button for the legally required eCall Emergency System → Fig. 1, .

If queries from the Volkswagen emergency call centre remain unanswered, rescue measures are automatically initiated.

Integrated battery

The integrated battery ensures that the emergency call service remains available for some time if the 12-volt vehicle battery is

disconnected or faulty.

A corresponding message will be displayed in the instrument cluster display if the integrated battery is discharged or faulty. If this

message is displayed, immediately go to a suitably qualified workshop and have the integrated battery replaced. Volkswagen

recommends using an authorised Volkswagen repairer.

Have the integrated battery checked by a suitably qualified workshop after about 3 years and replaced if necessary.

Volkswagen recommends using an authorised Volkswagen repairer.

Data transmission

In the event of an emergency call, the available data is transmitted to the Volkswagen emergency call centre to determine the

necessary rescue measures.

The data on the vehicle location is continuously overwritten so that only the last ten stored locations required for correct functioning

of the Emergency Call Service are available. The vehicle is therefore not permanently tracked.

The data relating to the emergency call is processed in order to ensure correct functioning of the Emergency Call Service. The data

related to the emergency call is automatically deleted from the vehicle system 13 hours after the emergency call was triggered.

The following data is transmitted:

—Current position of the vehicle when the emergency call was triggered.

—Nine other positions shortly before the emergency call was triggered (route driven, a few km (a few miles)).

—Vehicle identification number (VIN).

—Type of vehicle drive.

—Vehicle type.

—Type of trigger (automatic or manual)

—Type of call.

—Direction in which the vehicle was moving when the emergency call was triggered.

—Accident severity.

—Accident direction.

—Time of collision.

—Reliability of positioning data.

—Version of data strings.

—Counter of data strings transferred per call.

—Determined number of passengers.

—Language selected in the Infotainment system.

—Optional data ID.

You can apply to view and delete the transmitted data by contacting the Volkswagen emergency call centre.

Depending on the vehicle equipment and country, data transmission can be influenced by the privacy settings (→ Privacy

settings). The Emergency Call Service function can be guaranteed only if data transmission is fully possible.

The function of the Emergency Call Service may be restricted if Infotainment systems have been retrofitted.

Reverting to the legally required eCall Emergency System

In some situations, the Emergency Call Service may be restricted or unavailable. If the legally required eCall Emergency System is

present in the vehicle, a voice connection will be established to a public emergency call centre if possible. In this case, the available

data is transmitted to the public emergency call centre in order to determine the necessary rescue measures .

It is possible to see whether the legally required eCall Emergency System is present in the vehicle in the Manage services area

on the Infotainment system (→ Manage services).

Back-up to 112 emergency number

In some situations, the Emergency Call Service may be restricted or unavailable. If the legally required eCall Emergency System is not

present in the vehicle, emergency calls will be made to the general emergency call number 112 if possible. In this case, only a voice-

based connection is established. No data will be transmitted, e.g. regarding the vehicle or its location.

Emergency Call Service is faulty

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Error: Emergency call

function. Please visit workshop. may be displayed in the instrument cluster display.

There is a system fault in the Emergency Call Service. It may not be possible to make an emergency call.

1. Go to a suitably qualified workshop immediately and have the fault rectified. Volkswagen recommends using an authorised

Volkswagen repairer.

Emergency Call Service is restricted

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Emergency call function

restricted. Please visit workshop. may be displayed in the instrument cluster display.

The availability of the Emergency Call Service function is restricted. It is not possible to establish a voice connection to the Volkswagen

emergency call centre, for example.

1. Go to a suitably qualified workshop immediately and have the fault rectified. Volkswagen recommends using an authorised

Volkswagen repairer.

In the roof console: button for legally required eCall

Emergency System and indicator lamp.

Information Call.

Breakdown Call.

Legally required eCall Emergency System.

Depending on the equipment and country, the vehicle may be equipped with an emergency call system. In some countries, the free

legally required eCall Emergency System is activated as standard. The control unit is in the roof console.

The emergency call function enables help to be organised as quickly as possible in dangerous situations. A voice connection is

established with a public emergency call centre. The person who takes your call will talk to you in the language of the country in which

the vehicle is located. In addition, legally required data relevant for the emergency call is transmitted automatically to the public

emergency call centre, such as the current vehicle position.

The legal basis for data processing by the legally required eCall Emergency System corresponds to the country-specific legislation, e.g.

EU Regulation 2015/758. Please also observe the information on data storage and services (→ Data processing in the vehicle).

The required connection is established by a factory-fitted control unit. Additional factory-fitted components are installed in order to

ensure that the function is still possible even after a serious accident, e.g. emergency call microphone, emergency loudspeaker and an

integrated battery that is independent of the vehicle electrical system.

Indicator lamp for the legally required eCall Emergency System

The control is equipped with an indicator lamp → Fig. 1 (arrow). Depending on the operational status of the emergency call system in

the vehicle, the indicator lamp lights up in different colours and light sequences:

Indicator lamp does not light up: emergency call is not available.

Indicator lamp flashes red after the ignition is switched on: emergency call is deactivated.

Indicator lamp lights up red continuously: system error. Emergency call is restricted or not available.

Indicator lamp lights up green: emergency call is available, system is ready for operation in the vehicle.

Indicator lamp flashes green: emergency call is active.

WARNING

The following conditions may limit or prevent the execution of a manual or automatic emergency call:

● Your current emergency call location is in an area with no or insufficient mobile communications and satellite signal reception.

● No 2G/3G mobile communications network of telecommunication providers is available in areas with sufficient mobile

communications and satellite signal reception.

● The emergency call system is not available in some countries.

● The public emergency call centre is technically not able to receive emergency call data.

● The components in the vehicle required for the manual or automatic emergency call are damaged or do not have sufficient

electrical power.

● The vehicle ignition is not switched on.

Initiating an emergency call manually

1. If fitted, briefly press on the button cover and fold the button cover down.

2. Press the button for the legally required eCall Emergency System → Fig. 1 until the indicator lamp flashes green.

The emergency call is now initiated and a voice connection is established to the public emergency call centre.

If you have accidentally pressed the emergency call button, cancel the emergency call immediately.

1. Press the emergency call button again until the indicator lamp lights up green continuously.

Press the button for the legally required eCall Emergency System → Fig. 1 only in an emergency.

Automatic emergency call

An automatic emergency call is initiated only when the ignition is switched on.

A connection to the public emergency call centre is set up automatically in the following situations:

—Immediately after the airbags are triggered.

—Immediately after the belt tensioners are triggered.

The automatic emergency call cannot be cancelled by pressing the button for the legally required eCall Emergency System → Fig. 1.

Rescue measures will be initiated automatically if there is no response to questions from the public emergency call centre.

Integrated battery

The integrated battery ensures that the legally required eCall Emergency System remains available for some time if the 12-volt vehicle

battery is disconnected or faulty.

A corresponding message will be displayed in the instrument cluster display if the integrated battery is discharged or faulty. If this

message is displayed, immediately go to a suitably qualified workshop and have the integrated battery replaced. Volkswagen

recommends using an authorised Volkswagen repairer.

Have the integrated battery checked by a suitably qualified workshop after about 3 years and replaced if necessary.

Volkswagen recommends using an authorised Volkswagen repairer.

Data transmission

In the event of an emergency call, the legally prescribed data is transmitted to the public emergency call centre in order to determine

necessary rescue measures.

The data on the vehicle location is continuously overwritten so that only the last three stored locations required for correct functioning

of the legally required eCall Emergency System are available. The vehicle is therefore not permanently tracked.

The data relating to the emergency call is processed exclusively in order to ensure correct functioning of the legally required eCall

Emergency System. The data related to the emergency call is automatically deleted from the system 13 hours after the emergency call

was triggered.

The following data is transmitted:

—Current position of the vehicle when the emergency call was triggered.

—Two other positions shortly before the emergency call was triggered (route driven, a few 100 m (a few 100 ft)).

—Vehicle identification number (VIN).

—Type of vehicle drive.

—Vehicle type.

—Type of trigger (automatic or manual)

—Type of call.

—Direction in which the vehicle was moving when the emergency call was triggered.

—Accident direction.

—Deceleration rate in the event of an accident in longitudinal direction.

—Deceleration rate in the event of an accident in lateral direction.

—Time of collision.

—Reliability of positioning data.

—Version of data strings.

—Counter of data strings transferred per call.

—Determined number of passengers.

You can apply to view and delete the transmitted data by contacting the public emergency call centre.

The function of the legally required eCall Emergency System may be restricted if Infotainment systems have been retrofitted.

Fault in legally required eCall Emergency System

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Error: Emergency call

function. Please visit workshop. may be displayed in the instrument cluster display.

There is a system fault in the legally required eCall Emergency System. It may not be possible to make an emergency call.

1. Go to a suitably qualified workshop immediately and have the fault rectified. Volkswagen recommends using an authorised

Volkswagen repairer.

Legally required eCall Emergency System restricted

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Emergency call function

restricted. Please visit workshop. may be displayed in the instrument cluster display.

The function of the legally required eCall Emergency System is restricted. It is not possible to establish a voice connection to the public

emergency call centre, for example.

1. Go to a suitably qualified workshop immediately and have the fault rectified. Volkswagen recommends using an authorised

Volkswagen repairer.

Vehicle key.

1

2

3

4

5

Unlock the vehicle. All turn signals flash twice.

Unlock only the boot lid. All turn signals flash twice.

Lock the vehicle. All turn signals flash once.

Fold the key bit in and out.

Indicator lamp: flashes when button is pressed.

Depending on the vehicle equipment level, the vehicle may have a SAFELOCK mechanism. This prevents the doors from being

opened both from inside and outside.

If a vehicle is equipped with SAFELOCK, this is activated automatically when the vehicle is locked with the vehicle key or the sensor in

the door handle. If it is wished to intentionally cancel the SAFELOCK function, the vehicle key or door handle sensor must be operated

again. The vehicle is then only locked. In this case, opening from outside is prevented and opening from inside is possible.

WARNING

If the vehicle key is left unattended in the vehicle, children or unauthorised persons could lock the doors and the boot lid, start the

engine or switch on the ignition and thus operate electrical equipment, such as the electric windows. This can result in accidents and

serious or even fatal injuries.

● Take all vehicle keys with you every time you leave the vehicle.

WARNING

If children, people requiring assistance or animals are left unattended in the vehicle, they could accidentally set the vehicle in motion

or be exposed to very high or low temperatures. There is a risk of accidents and serious or fatal injuries.

● Never leave children, people requiring assistance or animals unattended in the vehicle.

NOTICE

External influences can restrict the vehicle key functions and damage the key.

● Protect the key from moisture and excessive vibration.

The service life of the button cell in the vehicle key will be shortened by regular use of convenience systems and other use

behaviour.

Volkswagen recommends having the button cell replaced by a suitably qualified workshop. Volkswagen recommends using an

authorised Volkswagen repairer →

.

Vehicle key with key bit

Vehicle key: replacing the button cell (illustration).

1

2

Cover.

Button cell.

1. Fold out the key bit.

2. Prise off the cover → Fig. 1 1 .

3. Lever the button cell out of the battery compartment → Fig. 1 2 , →

.

4. Press the new button cell into the battery compartment.

5. Press the cover onto the housing → Fig. 1 1 , →

.

6. Dispose of discharged batteries in an environmentally responsible way.

DANGER

If button cell batteries are swallowed or get into the wind pipe, this will lead to serious or even fatal injuries due to suffocation or

internal burns within a very short space of time.

● Call for medical help immediately if you suspect that someone has swallowed a button cell battery.

● Always keep the vehicle key and key fob with button cells out of the reach of children.

NOTICE

The vehicle key can be damaged if the button cell is not changed properly or if an unsuitable battery is used.

● Replace discharged batteries only with new batteries of the same voltage rating, size and specification.

● Pay attention to the correct polarity when inserting the battery.

● If the battery compartment cover cannot be closed, do not use the remote control.

The type of batteries used in the remote control of your vehicle key may contain perchlorate. This may require special

handling. Please observe all the legal requirements regarding the handling and disposal of these batteries (→ Product

recycling). Volkswagen recommends having this service carried out by a suitably qualified workshop. Volkswagen

recommends using an authorised Volkswagen repairer.

If you cannot lock or unlock the vehicle with the vehicle key, synchronise the vehicle key or replace the button cell (→ Vehicle key).

Synchronising the vehicle key

1. Unfold key bit or remove spare key.

2. If necessary, remove the cover of the driver door handle .

3. Press the

button on the vehicle key.

4. Unlock the vehicle using the key bit.

5. Open the driver door.

If the vehicle has an anti-theft alarm, this will be triggered immediately (→ Anti-theft alarm).

6. Switch on the ignition.

The synchronisation process is complete.

Vehicle cannot be locked or unlocked

The vehicle key is subject to interference caused by obstacles, adverse weather conditions or other transmitters operating in the same

frequency range in the vicinity of the vehicle, e.g. mobile telephones, or due to a weak or flat button cell.

The central locking system switches itself off temporarily to protect itself against overloading.

1. Close the driver door.

synchronise the vehicle key (→ Vehicle key).

change the button cell in the vehicle key (→ Vehicle key).

Indicator lamp does not flash

If the indicator lamp in the vehicle key does not flash when a button is pressed, the button cell in the vehicle key must be replaced.

Additional vehicle keys or a replacement vehicle key can be obtained from an authorised Volkswagen repairer.

Depending on equipment, the vehicle may be equipped with the Keyless Access function.

Keyless Access enables the vehicle to be locked and unlocked without active use of the key. For this purpose, a valid vehicle key must

be within close range of the vehicle.

Keyless Access: operating ranges.

In the door handle: sensors.

A

B

Sensor surface on the inside of the driver or passenger door handle.

Sensor surface on the outside of the driver or passenger door handle.

Unlock the vehicle

1. Touch the sensor on the inside of the driver or front passenger door handle → Fig. 2 A .

All turn signals flash twice.

Lock the vehicle

1. Switch off the ignition.

2. Close driver or front passenger door.

3. Touch the sensor on the outside of the driver or front passenger door handle → Fig. 2 B .

All turn signals flash once.

Locking and unlocking the boot lid

When the vehicle is locked, the boot lid will be unlocked automatically if you open it when a vehicle key is located within the operating

range of the boot lid → Fig. 1.

The boot lid is locked automatically after it is closed.

If the vehicle is completely unlocked, the boot lid will not lock automatically when closed.

Temporarily deactivating the keyless locking and starting system Keyless Access

Keyless Access can be deactivated temporarily as described below so that the vehicle cannot be unlocked and started due to misuse by

unauthorised third parties.

1. Lock the vehicle with the

button on the vehicle key.

2. Then touch the sensor on the outside of the door handle once within 5 seconds → Fig. 2 B . Do not put your hand around the

door handle when doing this.

Keyless Access is now temporarily deactivated.

3. To check deactivation, wait for at least 10 seconds and then pull the door handle again.

It should not be possible to open the door.

When the vehicle is next unlocked, it can be unlocked only using the vehicle key. The keyless locking and starting system Keyless

Access is reactivated the next time the vehicle is unlocked.

Operating the convenience functions

The electric windows can be closed automatically.

The glass roof is also closed in vehicles with a glass roof.

1. Place a finger on the sensor of the driver or front passenger door handle for a few seconds → Fig. 2 B .

The sensor functions can be set in the Vehicle settings menu in the Infotainment system.

The unlocking function is deactivated for a few seconds so that you can check that the vehicle has been locked successfully.

A vehicle with DSG® dual clutch gearbox can be locked only when the parking lock is engaged.

The entire vehicle will be unlocked if the sensor is touched twice, even if a single door has already been unlocked.

Keyless Access does not work

The function of the door handle sensors may be restricted if they become very dirty.

1. Clean the sensors.

All turn signals flash four times

The vehicle key used last is still in the vehicle.

1. Remove the vehicle key and lock the vehicle.

Automatic deactivation of the sensors

The sensors will be deactivated in the following circumstances:

—The vehicle is not unlocked or locked for an extended period.

—A sensor has been triggered an excessive number of times.

Activating sensors again:

1. Unlock the vehicle with the

button on the vehicle key.

No valid vehicle key recognised

The indicator lamp lights up yellow. A text message is additionally shown on the instrument cluster display.

The vehicle key is no longer in the vehicle or in the operating range.

1. Do not switch off the ignition.

2. Bring the vehicle key back into the vehicle or the operating range.

depending on the equipment, remove the vehicle key from the immediate vicinity of the wireless charging function. Then

place the vehicle key in the stowage area of the centre console.

If the problem persists, go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

If at least one window is open and the sensors in a door handle are continuously activated, all windows will close.

If the message Keyless system faulty appears on the instrument cluster display, malfunctions may occur in the Keyless Access

system. Go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

The central locking system enables you to centrally lock and unlock all the doors, the boot lid and the tank flap of the vehicle.

The vehicle can be locked if the ignition has been switched off or the driver has switched off the engine before leaving the vehicle.

The doors can be locked manually and, in some cases, also unlocked manually, if the vehicle key or central locking fails, for example.

Display with open doors

A symbol in the instrument cluster display indicates if one or more doors are not closed properly.

Do not drive on!

1. Park the vehicle safely if necessary.

2. Open the door in question and then close it again.

This symbol is also visible when the ignition is switched off and will go out a few seconds after the vehicle has been locked when all

doors are closed.

WARNING

Any door that is not properly closed could open suddenly while the vehicle is in motion. This could lead to severe or fatal injuries.

● Stop immediately as soon as traffic permits and close the door.

● Make sure that the door is closed properly and that the lock has engaged. The closed door must be flush with the surrounding body

panels.

WARNING

Any door being held open by the door arrester could close unexpectedly in strong winds or if the vehicle is on an uphill slope. This

could lead to serious injuries.

● Always hold the door handle firmly when opening and closing doors.

WARNING

Opening and closing the doors and boot lid without taking due care is dangerous and can cause serious injuries.

● Open or close the doors and boot lid only when there is no-one in their movement path.

WARNING

The central locking system locks all doors. In the event of an emergency or an accident, locked doors can make it more difficult for

persons providing assistance to gain access to the vehicle interior. If the vehicle is locked from the outside, the doors and electric

windows cannot be opened from the inside. There is a risk of serious or fatal injuries.

● Never leave children, people requiring assistance or animals unattended in the vehicle.

WARNING

All doors can be locked from the inside using the central locking button. This may mean that children, people requiring assistance or

animals lock themselves in the vehicle. In an emergency, they may not be able to leave the vehicle independently or to help

themselves. In addition, they could also be exposed to very high or low temperatures. There is a risk of serious or fatal injuries.

● Never leave children, people requiring assistance or animals unattended in the vehicle.

NOTICE

Removing the caps without taking due care can damage the vehicle.

● When carrying out manual opening or closing, remove parts carefully and fit them again correctly.

Locking the vehicle from the inside can prevent accidental opening of the doors and unauthorised persons from entering the

vehicle.

You can save some settings in the user account in personalisation.

The central locking system indicator lamp is located in the driver door.

The indicator lamp indicates the status of the central locking system for around 30 seconds after the vehicle has been locked.

A red LED flashes for approximately 2 seconds at short intervals.

The status of the central locking system is then indicated for 28 seconds:

Vehicle with SAFELOCK

—The vehicle is locked with SAFELOCK if the red LED flashes at long intervals.

—If the red LED is not lit up, the vehicle is locked but without SAFELOCK.

Vehicle without SAFELOCK

—The vehicle is locked if the red LED flashes at long intervals.

The LED flashes at slow intervals after around 30 seconds.

Points to note

If the red LED is lit up continuously, there is a fault in the central locking system or the anti-theft alarm system.

Depending on the vehicle equipment, the settings for central locking can be made in the Vehicle settings menu in the Infotainment

system.

Automatic locking (Auto Lock)

The vehicle locks itself automatically at speeds above approximately 15 km/h (around 9 mph). The

indicator lamp in the central

locking button will light up yellow when the vehicle is locked.

Automatic unlocking (Auto Unlock)

All vehicle doors and the boot lid are automatically unlocked if one of the following conditions applies:

— In an accident, when airbags have triggered.

—

the vehicle is at a standstill and the vehicle key has been removed.

on vehicles with automatic gearbox: the parking lock is engaged and the ignition is switched off.

the door release lever has been operated. This applies at speeds up to around 15 km/h (around 9 mph).

Automatic unlocking gives emergency responders access to the vehicle.

In the driver door: central locking button (illustration).

1

Central locking button.

- unlock the vehicle.

- lock the vehicle.

The central locking button functions with the ignition switched on or off only when all doors are closed.

If the vehicle has been locked from outside with the vehicle key, the central locking buttons do not work.

Please note the following when using the central locking button to lock the vehicle from inside:

—The indicator lamp

in the button lights up yellow when all doors are closed and locked.

—The anti-theft alarm will not be activated (→ Anti-theft alarm).

The doors can be opened from the inside by pulling the door release handle. The indicator lamp

unopened doors and boot lid remain locked and cannot be opened from the outside.

in the button goes out. The

Handle on the driver door: levering off the cover.

When manual locking takes place, all doors are locked. With manual unlocking, only the driver door is unlocked.

Observe the information about the anti-theft alarm (→ Anti-theft alarm).

1. Place the key bit or spare key on the notch of the driver's door handle from below.

2. Hold your index finger under the key bit.

3. Lever off the cap with the vehicle key in the direction of the arrow → Fig. 1.

4. Insert the key bit into the lock cylinder and lock or unlock the vehicle.

5. Pull the door handle and fit the cap again.

Things to note when unlocking manually

—The alarm is triggered when the driver door is opened (→ Anti-theft alarm).

—An emergency start must be performed after unlocking (→ Starting the engine).

—Switch on the ignition to switch off the alarm.

The electronic immobiliser recognises a valid vehicle key.

The anti-theft alarm is not activated when the vehicle is locked manually using the key bit (→ Anti-theft alarm).

In the front edge of the rear right-hand door: manually

locking the vehicle with the vehicle key (illustration).

The front passenger door and the rear doors can be locked manually.

The anti-theft alarm is not activated.

1. Open the door.

2. Insert the key bit or manual key into the slot and turn → Fig. 1.

3. Check that the door is locked.

4. Have the vehicle checked immediately by a suitably qualified workshop. Volkswagen recommends using an authorised

Volkswagen repairer.

The manually locked door is unlocked again when the vehicle is unlocked or the door is opened from the inside.

The doors can be unlocked and opened from the inside by pulling the door release handle.

The childproof lock is located in the inner door panel of the rear doors.

The childproof lock prevents the rear doors being opened from the inside →

.

When the childproof lock is activated, the door can only be opened from the outside.

Childproof lock: rear left door, rear right door.

1

2

Childproof lock is switched off.

Childproof lock is switched on.

Switching the childproof lock on and off

1. Unlock the vehicle and open the appropriate rear door.

2. Move the slot to the corresponding position → Fig. 1.

WARNING

The door cannot be opened from the inside when the childproof lock is activated. This may mean that people lock themselves in the

vehicle. In an emergency, they may not be able to leave the vehicle independently or to help themselves.

● Never leave children or people requiring assistance alone in the vehicle when the doors are locked.

WARNING

If children, people requiring assistance or animals are left unattended in the vehicle, they could be exposed to very high or low

temperatures. There is a risk of serious or fatal injuries.

● Never leave children, people requiring assistance or animals unattended in the vehicle.

Depending on the vehicle equipment level, the vehicle may have a SAFELOCK mechanism.

The SAFELOCK deactivates the door release levers if the vehicle has been locked. This makes it more difficult to break into the vehicle.

The doors can no longer be opened from the inside →

.

Deactivating SAFELOCK

The SAFELOCK can be deactivated in one of the following ways:

—Press the button on the vehicle key again within 2 seconds.

— On vehicles with the keyless locking and starting system Keyless Access: Touch the sensor on the outside of the door handle again

within 2 seconds .

—Switch on the ignition.

—

deactivate the interior monitoring system and the anti-tow alarm (→ Interior monitoring system and anti-tow alarm).

Depending on the equipment level, temporarily deactivate the interior monitoring and the anti-tow alarm in the Vehicle Settings menu

in the Infotainment system before locking the vehicle (→ Interior monitoring system and anti-tow alarm).

There may be an indication of the activated SAFELOCK in the display of the instrument cluster.

The following applies when SAFELOCK is deactivated:

—The vehicle can be unlocked and opened from the inside using the door release lever.

—The anti-theft alarm is active (→ Anti-theft alarm).

—The interior monitoring and anti-tow alarm are deactivated (→ Interior monitoring system and anti-tow alarm).

WARNING

The doors can no longer be opened from the inside once the SAFELOCK is activated. Careless or unsupervised use of SAFELOCK can

lock people in the vehicle interior and cause serious injuries in the event of an emergency.

● Never leave anybody in the vehicle if the vehicle has been locked using the vehicle key.

If you unlock the driver door mechanically using the vehicle key, only the driver door is unlocked, and not the whole vehicle.

The doors are released (but not unlocked) and the central locking button is activated only when you switch on the ignition.

Indicator lamp lights up continuously

The red LED in the vehicle door flashes at short intervals and then lights up continuously.

There is a fault in the locking system.

1. Go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

Turn signals do not flash

The turn signals do not flash as confirmation when the vehicle is locked.

1. Check to make sure that all the doors, the boot lid and the bonnet are closed.

Vehicle locks itself automatically

The vehicle will lock itself again automatically after around 45 seconds if all the following conditions apply:

—The vehicle was unlocked using the vehicle key or Keyless Access.

—The boot lid was not opened.

—No door was opened.

—The ignition was not switched on.

Manual locking and unlocking on vehicles with open door lock cylinder

1. To unlock manually, insert the vehicle key into the lock cylinder and turn it anticlockwise.

On right-hand drive vehicles, turn the vehicle key clockwise.

Only the driver door is opened.

The anti-theft alarm sounds.

2. Switch on the ignition to turn off the anti-theft alarm.

3. The other doors can now be opened using the central locking button.

1. To lock manually, insert the vehicle key into the lock and turn it clockwise.

On right-hand drive vehicles, turn the vehicle key anticlockwise.

All doors are locked.

The anti-theft alarm is activated.

2. Check that all doors are locked.

Response when locking the vehicle with a second vehicle key

On vehicles with the keyless locking and starting system Keyless Access: the vehicle key inside the vehicle is disabled for starting the

engine as soon as the vehicle is locked from outside with a second vehicle key. However, an emergency start is possible.

1. To enable the vehicle key inside the vehicle for a normal engine start, press the

button on the vehicle key inside the vehicle.

Unlocking and locking the vehicle after airbags have been triggered

The entire vehicle is unlocked if the airbags are activated during an accident. The doors can be opened without a key by forcefully

pulling the door handles.

Depending on the extent of the damage, the vehicle can be locked after an accident as follows:

1. Switch off the ignition.

2. Open the driver’s door and close it again.

3. Lock the vehicle.

It may not be possible to lock or unlock the vehicle using Keyless Access if the 12-volt vehicle battery or button cell in the

vehicle key is weak or discharged. The vehicle can be unlocked or locked manually.

If there is no valid vehicle key in the vehicle or if it is not detected, a corresponding display will be shown on the instrument

cluster display. This may occur if the vehicle key is disrupted by another radio signal or is covered by another item such as an

aluminium suitcase.

Depending on the vehicle equipment level, the vehicle may have an anti-theft alarm.

The anti-theft alarm monitors the doors, bonnet and the boot lid.

The anti-theft alarm is automatically activated when the vehicle is locked.

If the vehicle is not opened electronically with a valid vehicle key, the anti-theft alarm is triggered and emits acoustic and visual

warning signals for up to 5 minutes.

When does the system trigger an alarm?

—When a door that was unlocked mechanically with the vehicle key is opened.

—When the bonnet is opened.

—When the boot lid is opened.

—If the ignition is switched on using an invalid key.

—If the 12-volt vehicle battery is disconnected.

—If a bicycle carrier that is connected to the anti-theft alarm system is removed.

—If a trailer that is connected to the anti-theft alarm system is removed.

—If there is movement inside a vehicle with interior monitoring (→ Interior monitoring system and anti-tow alarm).

—If vehicles with anti-tow alarm are lifted or towed (→ Interior monitoring system and anti-tow alarm).

—If vehicles with anti-tow alarm or interior monitoring are transported on a car ferry or by rail (→ Interior monitoring system and anti-

tow alarm).

—If a device is connected to the diagnostic connection when the anti-theft alarm system is active.

Switching off the alarm

1. Unlock the vehicle using the unlocking button

on the vehicle key.

switch on the ignition using a valid vehicle key.

2. On vehicles with Keyless Access locking and starting system: when the vehicle key is within range for unlocking, grip the door

handle .

The anti-theft alarm will not function correctly if the 12-volt vehicle battery is weak or discharged.

If the connection to a trailer connected to the anti-theft alarm system is interrupted, the anti-theft alarm system may be

triggered .

In the roof console: sensors for the interior monitoring

system (arrows).

In some markets, the vehicle is equipped with interior monitoring and an anti-tow alarm, depending on the vehicle specification.

The interior monitoring system triggers an alarm if movement is detected in the interior of a locked vehicle → Fig. 1.

The anti-tow alarm will be triggered if the vehicle is lifted.

Switching on the interior monitoring system and anti-tow alarm

1. Close the stowage compartments in the roof console so that the sensors can function.

2. Close the doors and boot lid.

3. Press the locking button once.

The interior monitoring system and anti-tow alarm are activated.

Temporarily switching off the interior monitoring system and anti-tow alarm

With some equipment levels, the interior monitoring and the anti-tow alarm can be switched off temporarily in the Vehicle settings

menu in the Infotainment system.

1. Switch on the ignition.

2. Deactivate the interior monitoring and the anti-tow alarm in the Vehicle settings menu in the Infotainment system.

3. Close all doors and the boot lid.

4. Lock the vehicle using the vehicle key.

The interior monitoring and anti-tow alarm are deactivated until the next time the vehicle is locked.

—If any people or animals are to remain in the vehicle interior for a short period.

—If the vehicle is to be loaded onto another vehicle.

—If the vehicle is being transported.

—If the vehicle is going to be towed with one axle off the ground.

—If the vehicle is to be parked in a two-storey garage.

—If the vehicle is to be parked in a car wash.

Risk of false alarms for the interior monitoring system

Interior monitoring can only work properly if the vehicle is completely closed. Observe the legal requirements. A false alarm can be

triggered in the following situations:

—If one or more windows or the glass roof are fully or partially open.

—If lightweight items such as loose pieces of paper or items hung from the interior mirror are left in the vehicle.

—If the vibration alarm of a mobile telephone is switched on.

Permanent deactivation of interior monitoring and the anti-tow alarm is not possible.

If doors or the boot lid are still open when the anti-theft alarm is activated, only the anti-theft alarm is activated. Interior

monitoring and the anti-tow alarm are not activated until all doors and the boot lid are closed.

SAFELOCK is also deactivated when the interior monitoring system and anti-tow alarm are switched off (→ SAFELOCK).

On vehicles with Keyless Access, the boot lid is automatically unlocked upon opening .

If single door or vehicle side unlocking is activated in the opening and closing settings in the Infotainment system, press the

on the vehicle key twice to unlock the boot lid.

button

On vehicles with Keyless Access, operate the sensor on the inside of the driver or front passenger door handle twice, depending on

setting.

WARNING

Incorrect and unsupervised unlocking, opening or closing of the boot lid can cause accidents and serious injuries.

● Open or close the boot lid only when there is no-one in the movement path of the boot lid.

● Always keep the boot lid closed while the vehicle is in motion.

● Close and lock the boot lid and all doors when the vehicle is not in use.

● Check that the closed boot lid is flush with the surrounding body parts.

WARNING

Temperatures inside a locked vehicle may be extremely hot or cold depending on the season. This can cause serious injuries and

illness or fatalities, especially among small children.

● Ensure that no one remains in the vehicle.

● Never leave children playing unattended in or around the vehicle, especially when the boot lid is open. Children could climb into

the luggage compartment and shut the boot lid, thereby trapping themselves inside.

WARNING

It may not always be apparent that the boot lid is unlocked when a loaded luggage carrier is attached to it. If unlocked, the boot lid

may open suddenly while the vehicle is in motion. This can cause serious injuries.

● Check that the closed boot lid is flush with the surrounding body parts.

WARNING

If there is a large amount of snow or a heavy load on the boot lid, the boot lid may lower by itself and cause serious injuries due to the

additional weight.

● Never open the boot lid if it is covered by a large amount of snow or a load is attached to it, e.g. a luggage carrier.

● Remove the snow or load before opening the boot lid.

● Support the boot lid if necessary or remove the load or snow before opening the boot lid.

WARNING

If the boot lid is not closed correctly, this can cause the rear window to shatter and lead to serious injuries.

● Never close the boot lid by pressing with your hand on the rear window.

NOTICE

Incorrect use of the opening mechanism can damage the component and make it impossible to close the boot lid.

● Never use the opening mechanism to hold or fix a load.

NOTICE

Incorrect use of the rear window wiper can damage the component and lead to the component being torn off.

● Never use the rear window wiper to hold or fix a load.

NOTICE

Incorrect use of the boot lid or rear spoiler can damage the component and lead to the component being torn off.

● Never use the boot lid or roof spoiler to hold or fix a load.

In the open boot lid: handle recesses for closing the boot lid

Opening the boot lid

1. Press the

or

button on the vehicle key.

2. Press on the top of the Volkswagen badge and lift up the boot lid.

Closing the boot lid

1. Pull the boot lid down carefully by the handle recess in the interior trim → Fig. 1so that it engages in the lock →

.

The boot lid will also be locked when the doors are locked.

A symbol in the instrument cluster display indicates that the boot lid is opened or not properly closed.

The boot lid is locked automatically when the vehicle is moving.

WARNING

Serious injuries can occur if the boot lid is closed incorrectly or without due care and attention.

● When opening the boot lid, make sure the boot lid is moved fully up.

● When closing the boot lid, make sure that no-one has their hands in the direct path of the boot lid as it moves.

If the boot lid is not opened within a few minutes after unlocking, it automatically locks again.

Boot lid cannot be opened or closed

1. Check whether the boot lid is blocked by an obstacle.

The boot lid can be moved by hand. You will need to use more force than usual.

All turn signals flash four times

The vehicle key used last is still in the vehicle.

1. Remove the key and lock the vehicle.

Boot lid is stiff

At outside temperatures around freezing point, the opening mechanism cannot always lift the partially opened boot lid automatically.

1. Guide the boot lid further upwards by hand.

In the driver door: window regulator switches.

1

2

Open windows: press the button.

Close windows: pull the button.

Deactivate the electric window buttons in the rear doors: press button.

The button is located only in the driver door.

The windows can still be operated using the buttons several minutes after the ignition has been switched off, provided that the driver

door and front passenger door are not opened.

One-touch opening and closing

One-touch opening and closing makes it possible to fully open and close the windows. The individual buttons do not have to be held

down to do this.

— To start one-touch closing, pull the button for the appropriate window up briefly into the second position.

— To start one-touch opening, press the button for the appropriate window down briefly into the second position.

—To stop the one-touch function, press or pull the button for the appropriate window again.

Convenience opening and closing

The windows can be opened and closed from outside the vehicle using the vehicle key when the ignition is switched off.

Depending on country, it may be possible to only open the windows from outside with the vehicle key.

1. Press and hold the locking or unlocking button on the vehicle key.

operate the electric window switch in the driver door for a few seconds.

in vehicles with the keyless locking and starting system Keyless Access: place your finger on the locking sensor in the door

handle for a few seconds until the windows are closed (→ Keyless Access). The vehicle key must also be within the operating

range.

All turn signals will flash once as confirmation that all the windows have been closed.

If the vehicle is equipped with a glass roof, this must also be closed.

2. To interrupt this function, let go of the locking or unlocking button.

release the electric window button.

to interrupt the function, take your finger off the sensor.

Settings for convenience opening can be adjusted in the Vehicle settings menu in the Infotainment system.

WARNING

Careless or unsupervised use of the electric windows can cause serious injuries.

● Open or close electric windows only when there is no-one in the operating path of the windows.

● Always take all vehicle keys with you every time you leave the vehicle.

● Please note that the windows can still be opened or closed using the buttons in the doors for a short time after the ignition has

been switched off.

● When transporting children on the rear bench seat, the rear electric windows should always be deactivated so that they cannot be

opened or closed.

WARNING

When the vehicle is locked, the windows can no longer be opened and this makes it impossible to exit the vehicle interior. In an

emergency situation, this can result in serious or fatal injuries.

● Never leave children or people requiring assistance alone in the vehicle when the vehicle is locked.

NOTICE

If it starts to rain or snow when the windows are open, this can soak the interior equipment of the vehicle and restrict the functions

of the controls or damage them.

● Close all windows if it starts to rain or snow.

One-touch opening and closing and the roll-back function will not work if there is a fault in the electric windows. Go to a

suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

Convenience opening and closing works only when one-touch opening and closing is activated for all electric windows.

Some settings can be saved in the personalisation user accounts and thus change automatically when a user account is

changed.

The roll-back function for the electric windows can reduce the risk of injuries when the windows are closing.

If the window is not able to close because it is stiff or because of an obstruction, the window will immediately open again →

.

1. Check to see why the window has not closed.

2. Try to close the window again.

If the window closing process is interrupted again, the roll-back function will be disabled for a few seconds.

If the window still cannot be closed, the window stops where it is. The window will close without roll-back function if the window

regulator switch is pulled again within a few seconds →

.

Closing windows without roll-back function

1. Attempt to close the window again within a few seconds by holding the window regulator switch. The roll-back function is

deactivated in the process.

If the closing procedure takes longer than several seconds, the roll-back function will be reactivated. If it is still stiff or

obstructed, the window will stop and open again automatically.

2. Go to a suitably qualified workshop if the window still cannot be closed. Volkswagen recommends using an authorised

Volkswagen repairer.

WARNING

Closing the electric windows without the roll-back function can lead to severe injuries.

● Always take care when closing the windows.

● Close windows only when there is no-one in the operating path.

● Please note that the roll-back function does not prevent fingers and parts of the body being trapped against the window frame.

The roll-back function also takes place with convenience closing.

One-touch opening and closing does not work

One-touch opening and closing is deactivated if the 12-volt vehicle battery has been disconnected or discharged while the windows

were not fully closed. The function will have to be reset.

1. Switch on the ignition.

2. Close all windows and doors.

3. Pull up the button for the window and hold it in this position for a few seconds.

4. Let go of the button, then pull it up again and hold it in this position.

One-touch opening and closing is now ready for operation.

The one-touch function can be restored for individual windows or for several windows at the same time.

Touch panels react differently than expected

Moisture, dirt and grease can impede the functioning of the touch panels.

1. Always keep touch panels clean and dry.

The term glass roof is used as a standard term for the tilting and sliding panoramic sunroof.

In the roof: button for the glass roof.

A

B

C

D

Closing the tilted glass roof.

Tilting the glass roof.

Opening the glass roof or stopping the one-touch function.

Closing the glass roof or stopping the one-touch function.

The

button has two positions.

First position: fully or partially tilt, open or close the roof.

Second position: automatically move the roof to the respective limit position.

Press the button again to stop the one-touch function.

Tilting the glass roof

—Manual operation: push button → Fig. 1 B to the first position.

— One-touch function: push button → Fig. 1 B to the second position.

Closing the tilted glass roof

—Manual operation: push button → Fig. 1 A to the first position.

— One-touch function: push button → Fig. 1 A to the second position.

Opening the glass roof

—Manual operation: push button → Fig. 1 C to the first position.

— One-touch function up to convenience position: push button → Fig. 1 C to the second position.

Closing the glass roof

—Manual operation: push button → Fig. 1 D to the first position.

—One-touch function: push button → Fig. 1 D to the second position.

Stopping the one-touch function for the opening or closing procedure

1. Press the → Fig. 1 C or → Fig. 1 D button again.

WARNING

Careless or unsupervised use of the glass roof can cause serious or fatal injuries.

● Open or close the glass roof only when there is no-one in the operating path of the roof.

● Please note that the glass roof can still be opened or closed for a short time after the ignition has been switched off, provided that

the driver door or front passenger door is not opened.

WARNING

If the vehicle key is left unattended in the vehicle, children or unauthorised persons could lock the vehicle, start the engine or switch

on the ignition and operate the glass roof. This can result in accidents and serious or even fatal injuries.

● Take all vehicle keys with you every time you leave the vehicle.

NOTICE

If the glass roof is opened or tilted when it is raining or snowing, particularly in conditions with ice and snow, this can lead to damage

to the vehicle interior and electrical system.

● At winter temperatures, always clear ice and snow from the vehicle roof before using the glass roof.

● Always close the glass roof when you leave the vehicle or if it starts to rain or snow.

NOTICE

The glass roof may be damaged if you operate the glass roof when a roof carrier is fitted.

● Always keep the glass roof closed when using a roof carrier.

Remove leaves and other loose items from the glass roof guide rails at regular intervals using a vacuum cleaner or by hand.

The roll-back function will not work properly if there is a fault with the glass roof. Go to a suitably qualified workshop.

Volkswagen recommends using an authorised Volkswagen repairer.

You can save some settings in the user account in personalisation.

Convenience opening and closing

The glass roof can be opened and closed from outside the vehicle using the vehicle key:

—Not applicable for USA or Canada: Press and hold the locking or unlocking button on the vehicle key. The glass roof and the roller

blind are opened or closed.

—On vehicles with the keyless locking and starting system Keyless Access: Place your finger on the locking sensor in the door handle

for a few seconds until the glass roof is closed (→ Keyless Access).

—Release the locking or unlocking button to interrupt this function.

Convenience closing closes all windows in the doors and the glass roof. After all windows and the glass roof have been closed, all turn

signals will flash once as confirmation.

Glass roof settings can be adjusted in the vehicle settings in the Infotainment system. Convenience opening can be activated in the

Infotainment system.

Some settings can be stored in the user accounts of the personalisation function and therefore change when the user account

changes.

The roll-back function reduces the risk of crush injuries → . If the glass roof is impeded during the closing process, it will open again

immediately.

1. Check to see why the glass roof has not closed.

2. Try to close the glass roof again.

3. If the glass roof still cannot be closed, close it without the roll-back function.

Closing the glass roof without the roll-back function

1. If the glass roof cannot be closed, swipe forward over the function button within 5 seconds and hold until the glass roof is fully

closed.

2. Go to a suitably qualified workshop if the glass roof still cannot be closed. Volkswagen recommends using an authorised

Volkswagen repairer.

Depending on the position of the glass roof, the glass roof will stop if the touch control is released prematurely or will open again

fully.

WARNING

Closing the glass roof without the roll-back function can cause serious or fatal injuries.

● Always take care when closing the glass roof.

● Close the glass roof only when there is no-one in its operating path, particularly if it is closed without the roll-back function.

● Please note that the roll-back function does not prevent fingers and parts of the body being trapped against the roof frame.

The roll-back function is also activated if you use the convenience closing function on the vehicle key to close the windows and

the glass roof.

The glass roof will not close

—The glass roof only works when the ignition is switched on. The glass roof can still be opened or closed for a short time after the

ignition has been switched off, provided that the driver door or front passenger door is not opened.

—If it is not possible to close the glass roof electrically, it must be closed manually. The glass roof cannot be closed manually without

removing vehicle components. Go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen

repairer.

Touch panels react differently than expected

Moisture, dirt and grease can impede the functioning of the touch panels.

1. Always keep touch panels clean and dry.

Opening and closing for Your Volkswagen T-Roc SUV First Generation (2017-2025)

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