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Opening and closing -> Information call, breakdown call and Emergency Call Service for Your Volkswagen T-Roc SUV First Generation (2017-2025)

Depending on country and the vehicle equipment, a fire extinguisher may be located in a holder in the footwell under the front  
passenger seat.  
The fire extinguisher must meet legal requirements, be ready for use at all times and be checked on a regular basis (see seal of approval  
on the fire extinguisher).  
WARNING  
In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung though the vehicle and cause severe  
injuries.  
Always secure the first-aid kit, warning triangle and fire extinguisher safely in the holders provided in the vehicle.  
Stow the high-visibility waistcoat in a stowage compartment where it can be easily reached.  
In the roof console: buttons for voice services and indicator  
lamp.  
Information Call.  
Breakdown Call.  
Emergency Call Service.  
Depending on the vehicle equipment and country, voice services and the Emergency Call Service can be performed by means of the  
control in the roof console → Fig. 1, , . If the Emergency Call Service is available in the vehicle’s service portfolio, the Emergency Call  
Service is activated as standard for a limited period of time. The required connection is established by a factory-fitted control unit.  
Please also observe the additional information on mobile online services .  
Indicator lamp for the Emergency Call Service  
The control is equipped with an indicator lamp → Fig. 1 (arrow). Depending on the operational status of the Emergency Call Service in  
the vehicle, the indicator lamp lights up in different colours and light sequences:  
Indicator lamp does not light up: Emergency Call Service is deactivated or not available.  
Indicator lamp flashes red after the ignition is switched on: system error. Emergency Call Service is deactivated.  
Indicator lamp lights up red continuously: system error. Emergency Call Service is restricted or not available.  
Indicator lamp lights up green: Emergency Call Service is available, system is ready for operation in the vehicle.  
Indicator lamp flashes green: active connection to a voice service.  
Information Call  
The Information Call enables you to call Volkswagen Customer Care.  
The Information Call function is available only in some sales regions.  
The person who takes your call will talk to you in the language of the country in which the vehicle is registered for the mobile online  
services or in the language of the country for which the vehicle was produced.  
The Information Call can be made when the vehicle ignition is switched on.  
The Information Call can be made manually via the touch panel in the roof console or, depending on vehicle, via the function button  
in the telephone menu of the Infotainment system.  
Breakdown Call  
The Breakdown Call function allows you to seek professional assistance should your vehicle break down.  
Some vehicle data, e.g. the current location, is transmitted parallel to the voice call.  
The person who takes your call will talk to you in the language of the country in which the vehicle is registered for the mobile online  
services or in the language of the country for which the vehicle was produced.  
The Breakdown Call can be made when the vehicle ignition is switched on.  
The Breakdown Call can be made manually via the touch panel in the roof console or, depending on vehicle, via the function button  
in the telephone menu of the Infotainment system.