Get Opening and closing -> Legally required eCall Emergency System Guide for Volkswagen T-Roc SUV First Generation (2017-2025)

Reverting to the legally required eCall Emergency System

In some situations, the Emergency Call Service may be restricted or unavailable. If the legally required eCall Emergency System is

present in the vehicle, a voice connection will be established to a public emergency call centre if possible. In this case, the available

data is transmitted to the public emergency call centre in order to determine the necessary rescue measures .

It is possible to see whether the legally required eCall Emergency System is present in the vehicle in the Manage services area

on the Infotainment system (→ Manage services).

Back-up to 112 emergency number

In some situations, the Emergency Call Service may be restricted or unavailable. If the legally required eCall Emergency System is not

present in the vehicle, emergency calls will be made to the general emergency call number 112 if possible. In this case, only a voice-

based connection is established. No data will be transmitted, e.g. regarding the vehicle or its location.

Emergency Call Service is faulty

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Error: Emergency call

function. Please visit workshop. may be displayed in the instrument cluster display.

There is a system fault in the Emergency Call Service. It may not be possible to make an emergency call.

1. Go to a suitably qualified workshop immediately and have the fault rectified. Volkswagen recommends using an authorised

Volkswagen repairer.

Emergency Call Service is restricted

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Emergency call function

restricted. Please visit workshop. may be displayed in the instrument cluster display.

The availability of the Emergency Call Service function is restricted. It is not possible to establish a voice connection to the Volkswagen

emergency call centre, for example.

1. Go to a suitably qualified workshop immediately and have the fault rectified. Volkswagen recommends using an authorised

Volkswagen repairer.

In the roof console: button for legally required eCall

Emergency System and indicator lamp.

Information Call.

Breakdown Call.

Legally required eCall Emergency System.

Depending on the equipment and country, the vehicle may be equipped with an emergency call system. In some countries, the free

legally required eCall Emergency System is activated as standard. The control unit is in the roof console.

The emergency call function enables help to be organised as quickly as possible in dangerous situations. A voice connection is

established with a public emergency call centre. The person who takes your call will talk to you in the language of the country in which

the vehicle is located. In addition, legally required data relevant for the emergency call is transmitted automatically to the public

emergency call centre, such as the current vehicle position.

The legal basis for data processing by the legally required eCall Emergency System corresponds to the country-specific legislation, e.g.

EU Regulation 2015/758. Please also observe the information on data storage and services (→ Data processing in the vehicle).

The required connection is established by a factory-fitted control unit. Additional factory-fitted components are installed in order to

ensure that the function is still possible even after a serious accident, e.g. emergency call microphone, emergency loudspeaker and an

integrated battery that is independent of the vehicle electrical system.

Indicator lamp for the legally required eCall Emergency System

The control is equipped with an indicator lamp → Fig. 1 (arrow). Depending on the operational status of the emergency call system in

the vehicle, the indicator lamp lights up in different colours and light sequences:

Indicator lamp does not light up: emergency call is not available.

Indicator lamp flashes red after the ignition is switched on: emergency call is deactivated.

Indicator lamp lights up red continuously: system error. Emergency call is restricted or not available.

Indicator lamp lights up green: emergency call is available, system is ready for operation in the vehicle.

Indicator lamp flashes green: emergency call is active.

WARNING

The following conditions may limit or prevent the execution of a manual or automatic emergency call:

● Your current emergency call location is in an area with no or insufficient mobile communications and satellite signal reception.

● No 2G/3G mobile communications network of telecommunication providers is available in areas with sufficient mobile

communications and satellite signal reception.

● The emergency call system is not available in some countries.

● The public emergency call centre is technically not able to receive emergency call data.

● The components in the vehicle required for the manual or automatic emergency call are damaged or do not have sufficient

electrical power.

● The vehicle ignition is not switched on.

Initiating an emergency call manually

1. If fitted, briefly press on the button cover and fold the button cover down.

2. Press the button for the legally required eCall Emergency System → Fig. 1 until the indicator lamp flashes green.

The emergency call is now initiated and a voice connection is established to the public emergency call centre.

If you have accidentally pressed the emergency call button, cancel the emergency call immediately.

1. Press the emergency call button again until the indicator lamp lights up green continuously.

Press the button for the legally required eCall Emergency System → Fig. 1 only in an emergency.

Automatic emergency call

An automatic emergency call is initiated only when the ignition is switched on.

A connection to the public emergency call centre is set up automatically in the following situations:

—Immediately after the airbags are triggered.

—Immediately after the belt tensioners are triggered.

The automatic emergency call cannot be cancelled by pressing the button for the legally required eCall Emergency System → Fig. 1.

Rescue measures will be initiated automatically if there is no response to questions from the public emergency call centre.

Integrated battery

The integrated battery ensures that the legally required eCall Emergency System remains available for some time if the 12-volt vehicle

battery is disconnected or faulty.

A corresponding message will be displayed in the instrument cluster display if the integrated battery is discharged or faulty. If this

message is displayed, immediately go to a suitably qualified workshop and have the integrated battery replaced. Volkswagen

recommends using an authorised Volkswagen repairer.

Have the integrated battery checked by a suitably qualified workshop after about 3 years and replaced if necessary.

Volkswagen recommends using an authorised Volkswagen repairer.

Data transmission

In the event of an emergency call, the legally prescribed data is transmitted to the public emergency call centre in order to determine

necessary rescue measures.

The data on the vehicle location is continuously overwritten so that only the last three stored locations required for correct functioning

of the legally required eCall Emergency System are available. The vehicle is therefore not permanently tracked.

The data relating to the emergency call is processed exclusively in order to ensure correct functioning of the legally required eCall

Emergency System. The data related to the emergency call is automatically deleted from the system 13 hours after the emergency call

was triggered.

The following data is transmitted:

—Current position of the vehicle when the emergency call was triggered.

—Two other positions shortly before the emergency call was triggered (route driven, a few 100 m (a few 100 ft)).

—Vehicle identification number (VIN).

—Type of vehicle drive.

—Vehicle type.

—Type of trigger (automatic or manual)

—Type of call.

—Direction in which the vehicle was moving when the emergency call was triggered.

—Accident direction.

—Deceleration rate in the event of an accident in longitudinal direction.

—Deceleration rate in the event of an accident in lateral direction.

—Time of collision.

—Reliability of positioning data.

—Version of data strings.

—Counter of data strings transferred per call.

—Determined number of passengers.

You can apply to view and delete the transmitted data by contacting the public emergency call centre.

The function of the legally required eCall Emergency System may be restricted if Infotainment systems have been retrofitted.

Fault in legally required eCall Emergency System

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Error: Emergency call

function. Please visit workshop. may be displayed in the instrument cluster display.

There is a system fault in the legally required eCall Emergency System. It may not be possible to make an emergency call.

1. Go to a suitably qualified workshop immediately and have the fault rectified. Volkswagen recommends using an authorised

Volkswagen repairer.

Legally required eCall Emergency System restricted

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Emergency call function

restricted. Please visit workshop. may be displayed in the instrument cluster display.

The function of the legally required eCall Emergency System is restricted. It is not possible to establish a voice connection to the public

emergency call centre, for example.

1. Go to a suitably qualified workshop immediately and have the fault rectified. Volkswagen recommends using an authorised

Volkswagen repairer.

Vehicle key.

Unlock the vehicle. All turn signals flash twice.

Unlock only the boot lid. All turn signals flash twice.

Lock the vehicle. All turn signals flash once.

Fold the key bit in and out.

Indicator lamp: flashes when button is pressed.

Depending on the vehicle equipment level, the vehicle may have a SAFELOCK mechanism. This prevents the doors from being

opened both from inside and outside.

If a vehicle is equipped with SAFELOCK, this is activated automatically when the vehicle is locked with the vehicle key or the sensor in

the door handle. If it is wished to intentionally cancel the SAFELOCK function, the vehicle key or door handle sensor must be operated

again. The vehicle is then only locked. In this case, opening from outside is prevented and opening from inside is possible.

WARNING

If the vehicle key is left unattended in the vehicle, children or unauthorised persons could lock the doors and the boot lid, start the

engine or switch on the ignition and thus operate electrical equipment, such as the electric windows. This can result in accidents and

serious or even fatal injuries.

● Take all vehicle keys with you every time you leave the vehicle.

WARNING

If children, people requiring assistance or animals are left unattended in the vehicle, they could accidentally set the vehicle in motion

or be exposed to very high or low temperatures. There is a risk of accidents and serious or fatal injuries.

● Never leave children, people requiring assistance or animals unattended in the vehicle.

NOTICE

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