Get Opening and closing Guide for Volkswagen Touran 4 Door Third Generation (2022-2025)

Vehicle key functions

Fig. 1 Vehicle key.

1

2

3

4

5

Unlock the vehicle. All turn signals will flash twice.

Unlock the trunk lid separately. All turn signals will flash twice.

Lock the vehicle. All turn signals will flash once.

Fold the key bit out and in.

Indicator light: flashes when a button is pressed.

Your vehicle may be equipped with a SAFE lock. This prevents the doors from being opened both from the

inside and from the outside.

If a vehicle has SAFELOCK, this feature is activated automatically when locking with the vehicle key or the sensor in

the door handle. If SAFELOCK is to be intentionally deactivated, the vehicle key or the door handle sensor must be

operated again. The vehicle is then only locked. Opening from the outside is prevented, but it can be opened from the

inside.

WARNING

If you leave vehicle keys unattended in the vehicle, children or unauthorized people could lock the doors and/or the

trunk lid, start the engine, or switch on the ignition and thereby activate electrical equipment, such as the power

windows. This can cause accidents and serious or fatal injuries.

● Always take all vehicle keys with you when leaving the vehicle.

WARNING

If you leave children, people requiring assistance or animals unattended in the vehicle, they may accidentally set the

vehicle in motion or be subjected to very high or low temperatures. There is a risk of accidents and serious or fatal

injuries.

● Never leave children, people requiring assistance or animals unattended in the vehicle.

NOTICE

External influences may limit the functionality of the remote control vehicle key and damage it.

● Protect the vehicle key from moisture and strong impacts.

Regular use of comfort systems and other usage patterns shorten the service life of the button cell in the

vehicle key.

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Replacing the button cell battery

Volkswagen recommends having the button cell changed by suitably qualified professionals. Volkswagen

recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility →

.

Remote control vehicle key with key bit

Fig. 1 Vehicle key: Replacing the button cell battery

(general example).

1

2

Cover

Button cell battery

1. Fold the key bit out.

1

2. Lever off the cover→ fig. 1

.

2

3. Lift the button cell battery out of the battery compartment→ fig. 1

, →

.

4. Press the new button cell battery into the battery compartment.

1

5. Press the cover onto the housing→ fig. 1

, →

.

6. Dispose of drained battery in a way that will not harm the environment.

DANGER

If button cell batteries are swallowed or enter the windpipe, serious or fatal injuries will occur within a very short

time due to choking or internal burns.

● Seek medical assistance immediately if you suspect that a button cell battery has been swallowed.

● Always keep the remote control vehicle keys and key fob with button cell batteries out of the reach of children.

NOTICE

If the button cell battery is replaced incorrectly or a battery is unsuitable, it can damage the vehicle key.

● Only replace drained batteries with new batteries in the same voltage, size, and specification.

● Make sure the battery is facing in the right direction when inserting it.

● If the battery cover cannot be closed, do not use the remote control.

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The type of batteries used in the remote control of your vehicle key can contain perchlorate. This requires

special handling. Observe all legal requirements regarding the handling and disposal of these batteries

(→ Product recycling). Volkswagen recommends having this service carried out by suitably qualified

professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Synchronizing a vehicle key

If the vehicle cannot be unlocked or locked using the vehicle key, synchronize the vehicle key or replace the button

cell battery (→ Vehicle key).

Synchronizing a vehicle key

1. Fold out the key bit or remove the emergency key.

2. If necessary, remove the cap from the driver's door handle .

3. Press the button on the vehicle key.

4. Unlock the vehicle using the key bit.

5. Open the driver door.

If the vehicle is equipped with an anti-theft alarm system, the alarm will be triggered immediately (→ Anti-theft

alarm system).

6. Switch the ignition on.

This completes the synchronization.

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Troubleshooting

Vehicle cannot be locked or unlocked

The remote control vehicle key is disrupted by objects, poor weather conditions or transmitters on the same

frequency band close to the vehicle (e.g. cell phones), as well as by a drained button cell battery.

The central locking switches off briefly to protect it from overloading.

1. Close the driver door.

Or: Synchronize the vehicle key (→ Vehicle key).

Or: Change the battery cell in the vehicle key (→ Vehicle key).

The indicator light is not blinking

If the indicator light in the vehicle key does not blink when you press one of the buttons, then the button cell battery

in the vehicle key must be replaced.

You can get an additional vehicle keys or a replacement vehicle key from an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

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Introduction

The Keyless Access with push-button start makes it possible to unlock and lock the vehicle without actively using the

key. A valid vehicle key must be present within the vicinity of the vehicle to use this function.

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Unlocking or locking using Keyless Access

Fig. 1 Keyless Access: sensor range.

Fig. 2 In door handle: sensors.

A

B

Sensor on the inside of the driver or passenger door handle.

Sensor on the outside of the driver or passenger door handle.

Unlocking the vehicle

A

1. Touch the sensor on the inside of the driver or passenger door handle→ fig. 2

.

Locking the vehicle

1. Switch the ignition off.

2. Close the driver door or front passenger door.

B

3. Touch the sensor on the outside of the driver or passenger door handle→ fig. 2

The turn signals flash twice when unlocking and blink once when locking.

.

Unlocking and locking the trunk lid

If the vehicle is locked and a vehicle key is within the trunk lid sensor range, the trunk lid will unlock automatically

when opened → fig. 1.

The trunk lid locks automatically after it closes.

The trunk lid will not lock automatically if the vehicle is completely unlocked.

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Deactivating Keyless Access temporarily

You can temporarily deactivate Keyless Access using the following steps to prevent the vehicle from being unlocked

and started by unauthorized people:

1. Lock the vehicle with the button on the vehicle key.

2. Then, within five seconds of locking the vehicle, touch the sensor on the outside of the door handle

B

once → fig. 2

. Do not grasp the door handle during this process.

Keyless Access is now temporarily deactivated.

3. To check that it has actually been deactivated, wait at least 10 seconds and then pull on the door handle.

The door should not open.

The next time the vehicle is unlocked, you must use the vehicle key. Keyless Access will be reactivated the next time

the vehicle is unlocked.

Operating convenience functions

The electric windows close automatically.

On vehicles with a tilting and sliding panoramic sunroof, the sunroof also closes.

B

1. Press and hold the sensor on the driver or passenger door handle for a few seconds→ fig. 2

The sensor functions can be adjusted in theVehicle settings menu in the Infotainment system.

.

The unlock function is deactivated for several seconds so that you can check if the vehicle locked

correctly.

Vehicles featuring a

DSG®

®

automated transmission can only be locked when the parking lock is engaged.

If the sensor is touched twice, the entire vehicle will unlock even after a single door is

unlocked.

Troubleshooting

If Keyless Access is not working

The sensor function may be impaired if the sensor is dirty.

1. Clean the sensors.

If all turn signals flash four times

The vehicle key that was last used is still in the vehicle.

1. Remove the vehicle key and lock the vehicle.

Automatic sensor deactivation

The sensors will deactivate automatically under the following conditions:

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—If the vehicle is not unlocked or locked for a long period of time

—If a sensor is triggered too frequently

Reactivating the sensor pads:

1. Unlock the vehicle using the button on the vehicle key.

Valid vehicle key cannot be detected

The yellow indicator light turns on. A message will also appear in the instrument cluster display.

The vehicle key is no longer in the vehicle or within range of the sensors.

1. Do not switch the ignition off.

2. Bring the vehicle key back into the vehicle or within range of the sensors.

Or: depending on the vehicle equipment, remove the vehicle key from the immediate vicinity of the wireless

charging function. Then place the vehicle key on the center console shelf.

If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

If at least one window is open and the sensors in one door handle are permanently activated, then all

windows will close.

If the message Keyless faulty. appears in the instrument cluster display, there may be a malfunction in the

Keyless Access system. Contact a suitably qualified professional. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Introduction

The central locking system allows you to unlock and lock all doors, the trunk lid, and the fuel filler flap from one

location.

The vehicle can be locked when the ignition has been switched off or if the driver has exited the vehicle when the

engine is stopped.

The doors can be manually locked and in some cases unlocked, for example if the vehicle key or the central locking

system is malfunctioning.

Display for open doors

An image in the instrument cluster display indicates if one or more doors have not opened or closed correctly.

Do not continue driving!

1. Safely park the vehicle, if necessary.

2. Open the respective door and close it again.

The image is also displayed when the ignition is switched off, and it disappears several seconds after the doors are

closed and the vehicle is locked.

WARNING

If a door is not closed correctly, it can open suddenly while driving and cause serious or fatal injuries.

● Stop as soon as traffic allows and close the door.

● When closing the door, make sure it engages securely and completely. When closed, the door must be flush with

the areas of the vehicle body that are around the door.

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WARNING

When the door is being held open by the door arrester, it may close by itself in high winds or on inclines, which can

cause serious injuries.

● Always hold the door handle firmly when opening and closing the door.

WARNING

Opening and closing the doors and trunk lid without due care can be dangerous and result in serious injuries.

● Do not open or close the doors and trunk lid if anyone is in the way.

WARNING

The central locking system locks all the doors. In case of an emergency or accident, locked doors can make it more

difficult for first responders to access the vehicle interior. When the vehicle is locked from the outside, the doors

and power windows cannot be opened from the inside. There is a risk of serious or fatal injuries.

● Never leave children, people requiring assistance or animals unattended in the vehicle.

WARNING

All doors can be locked from the inside using the central locking button. Otherwise, children, people requiring

assistance or animals could be locked inside the vehicle. In an emergency, they may not be able to exit the vehicle

without assistance or help themselves. Otherwise, they may be subjected to very high or low temperatures. There is

a risk of serious or fatal injuries.

● Never leave children, people requiring assistance or animals unattended in the vehicle.

NOTICE

Removing caps without due care may result in damage to the vehicle.

● When using the emergency locking or emergency unlocking feature, remove and reinstall the parts carefully and

correctly.

When the vehicle is locked from the inside, it reduces the risk of opening the doors unintentionally and of

unauthorized people entering the vehicle.

Some settings can be saved in the driver personalization user

profiles.

Indicator light in the driver's door

The indicator light for the central locking system is located in the driver's door.

The indicator light shows the status of the central locking system for around 30 seconds after the vehicle is locked.

The red LED

light blinks at short intervals for around 2 seconds.

The status of the central locking system is then displayed for around 28 seconds:

Vehicles with SAFELOCK

—If the red LED

light blinks at long intervals, the vehicle will be locked with SAFELOCK.

—If the red LED

light does not come on, the vehicle will be locked, but without SAFELOCK.

Vehicles without SAFELOCK

—If the red LED

light blinks at long intervals, the vehicle will be locked.

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After around 30 seconds, theLED

light blinks at slow intervals.

Special conditions

If the red LED

light comes on continuously, there is a fault in the central locking system or the anti-theft alarm system.

Automatic locking and unlocking

Depending on how your vehicle is equipped, settings for the central locking can be configured in theVehicle settings

menu in the Infotainment system.

Automatic locking (Auto Lock)

The vehicle locks automatically at speeds of approx. 15 km/h(approx. 9 mph) or higher. If the vehicle is locked, the

indicator light will turn yellow in the central locking button.

Automatic unlocking (Auto Unlock)

If one of the following conditions apply, all doors and the trunk lid will unlock automatically:

— If airbags have deployed during an accident.

—Or: in vehicles with automatic transmission:the parking lock is engaged and the ignition is switched off.

—Or: if the door handle has been pulled. This applies at speeds up to approx. 15 km/h(approx. 9 mph).

The Auto Unlock function makes it possible for first responders to access the inside of the

vehicle.

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Central locking button

Fig. 1 In the driver's door: Central locking button(general

example).

1

Central locking button.

– Unlock the vehicle.

– Lock the vehicle.

The central locking button functions both when the ignition is on or off, but only when all the doors are closed.

If the vehicle is locked from the outside using the vehicle key, the central locking buttons will be disabled.

If the vehicle is locked from the inside using the central locking button, then:

—The

indicator light in the button will turn yellow if all doors are closed and locked.

—The anti-theft alarm system will not be activated (→ Anti-theft alarm system).

The doors can be opened from the inside by pulling the door handle. The indicator light in the button turns off. The

unopened doors and the trunk lid will remain locked and cannot be opened from the outside.

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Opening and closing the driver's door in an emergency

Fig. 1 Driver’s door handle: prying off the cap.

When the vehicle is locked manually, all of the doors will lock. Only the driver door will unlock when unlocking

manually.

Note the information about the anti-theft alarm system (→ Anti-theft alarm system).

1. Position the key bit or emergency key on the notch in the driver door handle from below.

2. Hold your index finger under the key bit.

3. Use the vehicle key to pry the cap off in the direction of the arrow→ fig. 1.

4. Insert the key bit in the lock cylinder and unlock or lock the vehicle.

5. Pull on the door handle and reinstall the cap.

Special considerations for manual unlocking

—An alarm is triggered when the driver's door is opened (→ Anti-theft alarm system).

—An emergency start must be performed after unlocking (→ Starting the engine).

—Switch the ignition on to turn off the alarm.

The electronic immobilizer will detect a valid vehicle key.

The anti-theft alarm system is not activated when the vehicle is manually locked using the key bit (→ Anti-

theft alarm system).

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Locking the front passenger door and rear doors in an emergency

Fig. 1 On the front of the right rear door: emergency

locking the vehicle with the vehicle key (general example).

The front passenger door and the rear doors can each be locked manually.

The anti-theft alarm system is not activated when this happens (→ Anti-theft alarm system).

1. Open the door.

2. Insert the key bit or emergency key into the slot and turn it→ fig. 1.

3. Check that the door is locked.

4. Have the vehicle checked immediately by a suitably qualified professional. Volkswagen recommends contacting

an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

If a door is locked manually, it will unlock again when the vehicle is unlocked or if that door is opened from the inside.

Doors can be unlocked and opened from the inside by pulling the door

handle.

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Child safety lock

The child safety locks are located on the inner door panels of the rear doors.

The child safety lock reduces the risk of the rear doors being opened from the inside→

.

When the child safety lock is switched on, the door can only be opened from the outside.

Fig. 1 Child safety lock: left rear door, right rear door.

1

2

Child safety lock is switched off.

Child safety lock is switched on.

Switching the child safety lock on or off

1. Unlock the vehicle the open the respective rear door.

2. Bring the slot into the corresponding position→ fig. 1.

WARNING

When the child safety lock is switched on, that door cannot be opened from the inside. This can result in people

locking themselves inside the vehicle. In an emergency, they may not be able to exit the vehicle without assistance

or help themselves.

● Never leave children or people requiring assistance unattended in the vehicle when the doors are locked.

WARNING

If you leave children, people requiring assistance or animals unattended in the vehicle, they may be subjected to

very high or low temperatures. There is a risk of serious or fatal injuries.

● Never leave children, people requiring assistance or animals unattended in the vehicle.

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Electrical childproof lock

Fig. 1 In the driver door: Button for the electrical

childproof lock.

1

2

Left-hand button for the electric child safety lock.

Right-hand button for the electric child safety lock.

The electrical childproof lock stops the doors and the electric windows being opened . The operating elements for the

power windows and the door lock can be changed separately for the left and right sides.

Switching on the electric child safety lock

1

2

1. Press the left-hand button→ fig. 1

or the right-hand button→ fig. 1

.

The yellow indicator light lights up in the respective button when the function is switched on.

Switching off the electric child safety lock

1. Press the relevant button again → fig. 1.

WARNING

When the electric childproof lock is switched on, that particular door cannot be opened from the inside. This can

result in people locking themselves inside the vehicle. In an emergency, they may not be able to exit the vehicle

without assistance or help themselves.

● Never leave children or people requiring assistance unattended in the vehicle when the doors are locked.

WARNING

If you leave children, people requiring assistance or animals unattended in the vehicle, they may be subjected to

very high or low temperatures. There is a risk of serious or fatal injuries.

● Never leave children, people requiring assistance or animals unattended in the vehicle.

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SAFELOCK

Your vehicle may be equipped with a SAFE lock.

The SAFE lock deactivates the door handles when the vehicle is locked to reduce the risk of someone breaking into

the vehicle. The doors can no longer be opened from the inside →

.

Deactivating SAFE lock

The SAFE lock can be deactivated through one of the following methods:

—Press the button on the vehicle key for a second time within two seconds.

— For vehicles with Keyless Access with push-button start:Touch the sensors on the outside of the door handle

again within two seconds .

—Switch the ignition on.

—Or: Deactivate the interior monitoring and towing protection functions (→ Interior monitoring and towing

protection).

Depending on vehicle equipment, the interior monitoring and towing protection functions can be temporarily

deactivated in the Vehicle settings menu in the Infotainment system before locking the vehicle (→ Interior monitoring

and towing protection).

The instrument cluster display may indicate an active SAFELOCK.

If the SAFE lock is deactivated, then:

—The vehicle can be unlocked and opened from the inside using the door handle.

—The anti-theft alarm system is active (→ Anti-theft alarm system).

—The interior monitoring and towing protection functions are deactivated (→ Interior monitoring and towing

protection).

WARNING

When SAFELOCK is activated, the doors can no longer be opened from the inside. Careless or unintended use of

SAFELOCK can result in people being locked in the vehicle interior and can cause serious injuries in an emergency.

● Never leave any individuals in the vehicle when the vehicle is locked using the vehicle key.

Unlocking the driver’s door mechanically using the vehicle key will only unlock that door, and not the entire

vehicle. Once the ignition is switched on, all doors will be released but not unlocked, and the central locking

button will be activated.

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Troubleshooting

If the indicator light does not turn off

The red LED

light in the vehicle door flashes at short intervals and then stays on.

There is a malfunction in the locking system.

1. Contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer

or authorized Volkswagen Service Facility.

If the turn signals are not flashing

The turn signals are not blinking as confirmation when locking the vehicle.

1. Check that all of the doors, the trunk lid and the engine hood are closed.

If the vehicle is locking automatically

The vehicle will lock again automatically after approximately 45 seconds if all of the following conditions apply:

—The vehicle was unlocked using the vehicle key or Keyless Access with push-button start.

—The trunk lid was not opened.

—No door was opened.

—The ignition was not switched on

Emergency locking and opening on vehicles with lock cylinder open

1. For emergency unlocking, insert the vehicle key into the lock cylinder and turn it counterclockwise.

For right-hand drive vehicles, turn the remote control vehicle key clockwise.

Only the driver door opens and the anti-theft alarm system sounds.

2. Switch on the ignition to switch off the anti-theft alarm system.

3. The remaining doors can now be opened using the central locking button.

1. For emergency locking, insert the vehicle key in the lock and turn it clockwise.

For right-hand drive vehicles, turn the remote control vehicle key counterclockwise.

All doors are locked and the anti-theft alarm system is activated.

2. Check that all doors are locked.

Locking with a second vehicle key

For vehicles with Keyless Access with push-button start:The key inside the vehicle will be blocked from starting the

engine if the vehicle is locked from the outside with a different vehicle key. However, an emergency start is possible.

1. To enable the vehicle key inside the vehicle so that it can be used to start the engine as usual, press the

button on the remote control vehicle key inside the vehicle

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Unlocking and locking the vehicle following airbag deployment

The entire vehicle unlocks when an airbag deploys in a collision. The doors can be opened by firmly pulling on the

door handles without a key.

Depending on the severity of the damage, it may be possible to lock the vehicle as follows after the accident:

1. Switch the ignition off.

2. Open the driver door and shut it again.

3. Lock the vehicle.

It may not be possible to unlock or lock the vehicle using Keyless Access if the 12 V vehicle battery or button

cell battery in the vehicle is weak or drained. The vehicle can be manually unlocked or locked.

If there is no valid vehicle key in the vehicle or one is not detected, a message will appear in the instrument

cluster display. This can occur if another signal interferes with the remote control vehicle key or if the remote

control vehicle key is covered by an object, such as a metal case.

Anti-theft alarm system

The vehicle may be equipped with an anti-theft alarm system. The anti-theft alarm system monitors the doors, the

hood, and the trunk lid. The anti-theft alarm system is automatically activated when you lock the vehicle. If an

attempt is made to access the vehicle without using the appropriate vehicle key, this triggers the anti-theft alarm

system, which emits audible and visual warning signals for up to five minutes.

When is the alarm triggered?

—If a door that was unlocked manually using the vehicle key is opened.

—If the hood is opened.

—If the trunk lid is opened.

—If the ignition is switched on with an invalid vehicle key.

—If the 12 V vehicle battery is disconnected.

—If a bicycle rack that is paired with the anti-theft alarm system is unhitched.

—If trailer that is paired with the anti-theft alarm system is unhitched.

—If a vehicle is equipped with an interior monitoring system and movement is detected inside the vehicle (→ Interior

monitoring and towing protection).

—If a vehicle is equipped with towing protection and it is raised or towed (→ Interior monitoring and towing

protection).

—If a vehicle is equipped with towing protection or an interior monitoring system, and it is transported on a car ferry

or railway (→ Interior monitoring and towing protection).

—If a device is connected to the diagnostic connection when the anti-theft alarm system is active.

Switching off the alarm

1. Unlock the vehicle with the unlock button on the vehicle key.

Or: switch on the ignition using a valid vehicle key.

2. For vehicles with Keyless Access with push-button start:when the vehicle key is in the unlocking range, grasp

the door handle .

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The anti-theft alarm system will not work correctly if the 12 V vehicle battery is weak or

drained.

If you have integrated a trailer into the anti-theft alarm system, breaking the connection to the trailer may

trigger the anti-theft alarm system .

Interior monitoring and towing protection

Fig. 1 In the roof console: interior monitoring sensors

(arrows).

In some markets, the vehicle may have interior monitoring and towing protection depending on the vehicle

equipment.

If movement is detected within the vehicle interior while the vehicle is locked, the interior monitoring alarm will be

triggered → fig. 1.

If the system detects that the vehicle is being raised, the towing protection alarm will be triggered.

Activating interior monitoring and towing protection

1. Close the storage compartments in the roof console so that the sensors will function.

2. Close the doors and trunk lid.

3. Press the lock button once.

Interior monitoring and towing protection are activated.

Depending on your vehicle's equipment, using a screen separator may have an adverse affect on the function of the

interior monitoring.

Deactivating interior monitoring and towing protection temporarily

Depending on the vehicle equipment, the interior monitoring and towing protection functions can be temporarily

deactivated in the Infotainment system in the Vehicle settings menu:

1. Switch the ignition on.

2. Deactivate the interior monitoring and towing protection in theVehicle settings menu in the Infotainment

system.

3. Close all of the doors and the trunk lid.

4. Lock the vehicle using the vehicle key.

The interior monitoring and towing protection are deactivated until the vehicle is locked again.

It is advisable to deactivate the interior monitoring and towing protection in the following situations:

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—If people or animals are staying in the vehicle.

—If the vehicle is to be loaded for transport.

—If the vehicle is being transported.

—If the vehicle is to be towed with raised axle.

—If the vehicle is to be parked in a double platform garage.

—If the vehicle is to be taken into a car wash.

Risks for false alarms from the interior monitoring function

The interior monitoring function will only function correctly when the vehicle is completely closed. Observe legal

regulations. A false alarm can occur in the following situations:

—If one or more windows or the sunroof are completely or partially open.

—If objects that move easily remain in the vehicle, such as pieces of paper or mirror tags.

—If the vibration alarm on a cell phone is switched on.

It is not possible to deactivate the interior monitoring and the towing protection functions

permanently.

If the doors or trunk lid are still open when activating the anti-theft alarm system, only the anti-theft alarm

system will be activated. The interior monitoring and towing protection functions will only be activated after

the doors and trunk lid are closed.

If the interior monitoring and towing protection functions are switched off, SAFELOCK will also be

deactivated depending on the vehicle equipment (→ SAFELOCK).

Introduction

On vehicles with Keyless Access, the trunk lid is automatically unlocked when opening .

If individual door unlocking or the unlocking of one side of doors is activated in the Infotainment system settings for

opening and closing, press the button on the remote control vehicle key twice to unlock the trunk lid.

On vehicles with Keyless Access with push-button start, press the sensor on the inside of the driver or front

passenger door handle twice depending on the setting.

WARNING

Uncontrolled or unintentional release: opening and closing the trunk lid can cause accidents and serious injuries.

● Do not open or close the trunk lid if anyone is in the way.

● Always keep the trunk lid closed while driving.

● Close and lock the trunk lid and all doors when the vehicle is not in use.

● Check that, when closed, the trunk lid is flush with the areas of the vehicle body around it.

WARNING

Depending on the season, the temperature inside the vehicle could become very high or low, which can lead to

serious injuries, illness or death, especially for very young children.

● Make sure that no one remains in the vehicle.

● Never let children play in or on the vehicle unattended, especially when the trunk lid is open. Children could enter

the luggage compartment, close the lid, and then lock themselves in.

WARNING

The vehicle may not always detect when the trunk lid is not latched if a cargo rack that is carrying cargo is mounted

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on the trunk lid. If the trunk lid is not latched, it may open suddenly while driving. This may cause serious injuries.

● Check that, when closed, the trunk lid is flush with the areas of the vehicle body around it.

WARNING

If there is a heavy load of snow or cargo on the trunk lid, the additional weight may cause the lid to lower, which can

result in serious injuries.

● Never open the trunk lid if there is a heavy load of snow or cargo such as a cargo rack on it.

● Remove the snow or cargo before opening the trunk lid.

● If necessary, support the trunk lid or remove the cargo and/or snow before opening the trunk lid.

WARNING

Closing the trunk lid incorrectly may lead to the rear window shattering and cause serious injuries.

● Do not push the trunk lid closed with your hand on the rear window.

NOTICE

Using the opening mechanism incorrectly may damage the component and could prevent the trunk lid from closing.

● Never attach or secure cargo on the opening mechanism.

NOTICE

Using the rear window wiper incorrectly may damage the component and result in it breaking off.

● Never attach or secure cargo to the rear window wiper.

NOTICE

Using the trunk lid or rear spoiler incorrectly may damage the component and result in it breaking off.

● Never attach or secure cargo on the trunk lid or rear spoiler.

Opening and closing the trunk lid

Fig. 1 On the outside of the trunk lid: button to open the

trunk lid (general example).

1

Button to open the trunk lid.

Opening the trunk lid

1. Press the

button on the vehicle key.

1

2. Raise the trunk lid using the button→ fig. 1

.

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Closing the trunk lid

1. Pull the trunk lid downward carefully using the handle in the interior trim panel until it latches shut in the lock

→

.

The trunk lid will also lock when the doors are locked.

An image in the Volkswagen Digital Cockpit display indicates if the trunk lid has not opened or closed correctly.

The trunk lid locks automatically while driving.

WARNING

Closing the trunk lid incorrectly or carelessly may lead to serious injuries.

● When closing the trunk lid, make sure your hands are not within the closing range of the lid.

● When opening the trunk lid, take care to pull it all the way up.

If the trunk lid is not opened within several minutes after unlocking, it will lock again

automatically.

Power opening and closing the trunk lid

Fig. 1 In the open trunk lid: Button for power closing the

trunk lid.

Power opening the trunk lid

1. To unlock the trunk lid, briefly press and hold the

button on the vehicle key.

Or: briefly press and hold the button on the lower section of the center console.

Or: press the button on the trunk lid.

The trunk lid will open automatically.

Power closing the trunk lid

1. Press the button in the trunk lid when it is open→ fig. 1.

5-Seat: Or: with the ignition switched on, pull the

until the trunk lid is closed.

button on the lower part of the center console upward

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5-Seat: Or: On vehicles with Keyless Access with push-button start:briefly press and hold the

vehicle key. The remote control vehicle key must be near the trunk lid to use this feature.

button on the

Or: Begin closing the trunk lid by hand until it closes by itself.

The trunk lid is closed.

Interrupting the opening or closing process

1. Press one of the

buttons while the lid is opening or closing.

Or: press the button on the trunk lid while the lid is opening or closing→ fig. 1.

The trunk lid can now be moved by hand. It is necessary to use more force when doing this.

Pressing the

button again moves the trunk lid back to the original position.

Chimes

5-Seat: When the trunk lid is opened or closed from inside the vehicle or using the vehicle key, chimes will sound.

7-Seat: When the trunk lid is opened or closed from the vehicle interior or using the vehicle key, chimes will sound.

Changing and saving the opening angle

If the space behind or above the vehicle is not large enough to allow the trunk lid to open completely, you can change

how far the trunk lid opens.

1. Interrupt the opening process at the desired open position. It must be at least half open.

2. Press and hold the

button in the trunk lid until the emergency flashers start flashing→ fig. 1.

The adjusted opening angle is saved.

There will be an audible signal and the emergency flashers will flash to indicate that the setting was saved.

Resetting and saving the opening angle

For that the trunk lid to open fully again, the opening angle must be reset and saved again.

1. Push the open trunk lid all the way up by hand. It is necessary to use more force when doing this.

2. Press and hold the

button in the trunk lid until the emergency flashers start flashing→ fig. 1.

This resets the opening angle.

An audible signal will sound and the emergency flashers will flash to indicate that the process is completed.

WARNING

Closing the trunk lid incorrectly or carelessly may lead to serious injuries.

● When closing the trunk lid, make sure your hands are not within the closing range of the lid.

NOTICE

If you open or close the trunk lid when there is not enough space, this may cause damage.

● Before opening or closing the trunk lid, check whether there is enough room, e.g. in garages.

In vehicles with seven seats, the trunk lid cannot be closed with the

button on the lower part of the center console.

button on the vehicle key or with the

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Trunk lid with Easy Open motion sensor

Fig. 1 General example of the sensor-controlled luggage

compartment opener (Easy Open).

If a valid vehicle key is located near the trunk lid, the trunk lid can be unlocked and opened with foot motion.

1. Position your foot behind the middle of the bumper.

2. Quickly swing the lower part of your leg close to the bumper→ fig. 1.

3. Quickly remove the lower part of your leg once more from the bumper.

Visual feedback is given via the turn signals. The trunk lid will open.

The trunk lid will lock automatically after it closes if the vehicle was previously locked and there is not a valid vehicle

key inside the vehicle.

Activating or deactivating the Easy Open function

The Easy Open function can be activated and deactivated in the Infotainment system:

1. Select the Vehicle menu.

2. Select the Settings submenu.

3. Scroll down the list and assign the settings underOpening and closing.

The sensor-controlled luggage compartment opener (Easy Open) function may be

triggered inadvertently in the following situations:

—During refueling operations in which a tank hose is brought to the lower rear area of the vehicle.

—If there is a sweeping motion under the rear bumper.

—If a strong stream of water or steam passes.

—During maintenance and repair work in the area of the rear bumper.

—If there are moving gates in the vicinity of the bumper.

CAUTION

If a valid vehicle key is detected near the trunk lid, the sensor-controlled luggage compartment opener(Easy Open)

function may trigger unintentionally and open the trunk lid in some cases. If the trunk lid opens unintentionally, it

may cause injuries to people and/or damage to objects within the trunk lid’s range of motion.

● After parking the vehicle, switch off the sensor-controlled luggage compartment opener(Easy Open) function via

the Infotainment system if you park close to obstacles, e.g. street lamps, posts and garage doors, or if you park in

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an underground car park with a low ceiling.

● Always make sure that no valid vehicle keys are left unattended near the trunk lid.

● Always turn off the sensor-controlled luggage compartment opener(Easy Open) function via the Infotainment

system before any and all maintenance and repair work is performed on the vehicle.

● Always turn off the sensor-controlled luggage compartment opener(Easy Open) function via the Infotainment

system before washing the vehicle.

● Always switch off the sensor-controlled luggage compartment opener(Easy Open) function via the Infotainment

system before mounting a bicycle rack or hitching a trailer (→ Trailer towing).

Automatic Trunk Lid Closing (Easy Close)

Fig. 1 General example of the trunk lid with sensor-

controlled closing (Easy Close).

Depending on the country, the Easy Close function can only be activated if a valid remote control vehicle key is

detected near the trunk lid.

1. Position your foot behind the middle of the bumper.

2. Quickly swing the lower part of your leg close to the bumper → fig. 1.

3. Quickly remove the lower part of your leg once more from the bumper.

Easy Close is activated for approx. 20 seconds. A chime will confirm successful activation.

The trunk lid is closed as soon as all valid vehicle keys are removed from the area near the trunk lid.

The trunk lid will lock automatically after it closes if the vehicle was previously locked and there is not a valid vehicle

key inside the vehicle.

Easy Close permits locking a maximum of one vehicle key in the luggage compartment.

The locking procedure is interrupted as soon as a vehicle key returns nearby. The trunk lid re-opens.

Activating or deactivating the Easy Close function

The function Easy Close can be activated or deactivated together with the sensor-controlled luggage compartment

opener (Easy Open) function in theVehicle menu in the Infotainment system (→ Automatic trunk lid (easy open)).

The Easy Close function is only available when Keyless Access is activated .

The Easy Close function may be triggered inadvertently in the following situations:

—During refueling operations in which a tank hose is brought to the lower rear area of the vehicle.

—If there is a sweeping motion under the rear bumper.

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—If a strong stream of water or steam passes.

—During maintenance and repair work in the area of the rear bumper.

—If there are moving gates in the vicinity of the bumper.

CAUTION

If a valid vehicle key is detected near the trunk lid, the Easy Close function may trigger unintentionally and close the

trunk lid in some cases. If the trunk lid closes unintentionally, it may cause injuries to people and/or damage to

objects within the trunk lid’s range of motion.

● After parking the vehicle, switch off the Easy Close function via the Infotainment system if you park close to

obstacles, e.g. street lamps, posts and garage doors, or if you park in an underground car park with a low ceiling.

● Always make sure that no valid vehicle keys are left unattended near the trunk lid.

● Always make sure that there are no people in the swivel range of the trunk lid.

● Do not hold on to anything in the path of the trunk lid.

● Always turn off the Easy Close function via the Infotainment system before any and all maintenance and repair

work is performed on the vehicle.

● Always switch off the Easy Close function via the Infotainment system before washing the vehicle.

● Always switch off the Easy Close function via the Infotainment system before mounting a bicycle rack or hitching

a trailer (→ Trailer towing).

If another trunk lid function is activated while closing the trunk lid or objects are detected in the area of the

trunk lid, the closing process is automatically interrupted.

If the vehicle is locked and the Easy Close function is started, the trunk lid will lock automatically once it is

closed.

If the vehicle is completely unlocked and the Easy Close function is started, the trunk lid will not lock automatically

once it is closed.

Troubleshooting

If the automatic trunk lid will not open or close

1. Check if the trunk lid is being blocked by an object.

The trunk lid can be moved by hand. It is necessary to use more force when doing this.

—If the trunk lid is operated too frequently within a short period of time, then the lid motor will automatically switch

off to reduce the risk of overheating. Until the lid motor has cooled down, the trunk lid can be opened and closed

by hand using extra force.

—When in trailer mode, the power trunk lid can only be opened and closed at the trunk lid.

—If the 12 V vehicle battery is disconnected or the fuse is malfunctioning, the trunk lid must be closed by hand.

If all turn signals flash four times

The vehicle key that was last used is still in the vehicle.

1. Remove the key and lock the vehicle.

If the manual trunk lid is difficult to move

The mechanism for opening the trunk lid may not always work automatically when the outside temperatures are

around the freezing point.

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1. Guide the trunk lid farther upward by hand.

The Easy Open sensor function is not working

—Easy Open only works when the ignition is switched off.

—Clean the sensors in the rear bumper.

—The trailer hitch is extended.

—The vehicle was retrofitted with a trailer hitch.

—Easy Open may be deactivated in heavy precipitation to reduce the risk of false activation.

Opening and closing the windows

Fig. 1 In the driver door: Power window buttons.

1

2

Opening the window: press the switch.

Closing the window: pull the switch.

Deactivating the power window buttons in the rear doors: press the switch.

This button is only located in the driver door.

The windows can still be opened or closed using the switches in the doors for a brief period after the ignition has

been switched off, as long as the driver’s or front passenger door is not opened.

One-touch opening and closing function

The one-touch opening and closing function allows the windows to be completely opened or closed. To use this

feature, do not hold the window switch up or down.

— To start the one-touch closing function, pull the window switch upward briefly to the second level.

— To start the one-touch opening function, press the window switch downward briefly to the second level.

—To stop the one-touch opening or closing function, pull or press the switch for that window again.

Convenience opening and closing

The windows can be opened and closed from outside the vehicle using the vehicle key when the ignition is switched

off.

Depending on the country, it may only be possible to open the windows from outside using the vehicle key.

1. Press and hold the unlock or lock button on the vehicle key.

Or: On vehicles with Keyless Access with push-button start:hold your finger on the unlock sensor in the door

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handle for several seconds until the windows are closed . The vehicle key must be nearby to use this feature.

When all of the windows are closed, the turn signals will flash once as a confirmation.

If the vehicle has a tilting and sliding panoramic sunroof, depending on the vehicle equipment, this must also be

closed.

2. To stop the function, release the unlock or lock button.

Or to stop the function, remove your finger from the sensor.

You can select the convenience opening settings in theVehicle settings menu in the Infotainment system.

WARNING

Careless or unintended use of the power windows can cause serious injuries.

● Do not open or close the power windows if anyone is in the way.

● Always take all vehicle keys with you when leaving the vehicle.

● Note that the windows can still be opened or closed using the door buttons for a brief period after the ignition has

been switched off, as long as the driver's or front passenger door is not opened.

● When driving with children seated on the rear bench seat, always disable the rear power windows so that the

windows cannot be opened or closed.

WARNING

If the vehicle is locked, the windows can no longer be opened and will prevent people from escaping from the

vehicle interior. In an emergency, this could cause serious or fatal injuries.

● Never leave children or people requiring assistance unattended in the vehicle when the vehicle is locked.

NOTICE

If the windows are open, precipitation can enter the vehicle and soak the interior equipment, which could restrict

the function of the controls or damage them.

● Close all windows if there is precipitation.

If the power windows are malfunctioning, the one-touch opening and closing function and the pinch

protection may not function correctly. Contact a suitably qualified professional. Volkswagen recommends

contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Convenience opening and closing only functions if the one-touch opening and closing function is activated

for all the power windows.

Some settings can be saved in the driver personalization user profiles and therefore change automatically

when the user profile is switched.

Power window pinch protection

The power window pinch protection can reduce the risk of being pinched and injured when the windows are closing.

If the window cannot close due to resistance or an obstacle, then the window will reopen immediately→

.

1. Check why the window did not close.

2. Try again to close the window.

If the window will not close again, then the pinch protection will be disabled for several seconds.

If the window still cannot close, then the window will stop at the place where it meets resistance. If you pull on the

power window switch again within a few seconds, the window will close without pinch protection →

.

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Closing windows without pinch protection

1. Try to close the window again within a few seconds by holding the power window switch. This will disable the

pinch protection.

If the closing process takes longer than several seconds, then pinch protection will be enabled again. If there is

resistance to the window moving or an obstacle is blocking the window, then the window will reopen

automatically.

2. If the window still cannot close, then contact a suitably qualified professional. Volkswagen recommends

contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

Closing the window when pinch protection is disabled can result in serious injuries.

● Always be careful when closing the windows.

● Do not close windows if anyone is in the way.

● Note that the pinch protection does not prevent fingers or body parts from being trapped against the window

frame.

Pinch protection is also active during convenience

closing.

Troubleshooting

One-touch up/down feature

If the 12 V vehicle battery is disconnected or drained when the windows are not completely closed, then the one-

touch up/down feature will not work. It must be reprogrammed using the following steps:

1. Switch the ignition on.

2. Close all windows and doors.

3. Pull the switch for the desired window and hold it in that position for several seconds.

4. Release the switch, then pull it upward again and hold it.

The one-touch up and down features will then be fully functional.

The automatic power windows can be reprogrammed individually, or multiple windows can be reprogrammed at the

same time.

Controls are responding differently than expected

Moisture, dirt and grease may limit the functioning of the controls.

1. Always keep the control panels clean and dry.

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Opening and closing the tilting and sliding panoramic sunroof

The term “sunroof” is used as a synonym for the panoramic sliding/tilting sunroof.

Fig. 1 In the headliner: sunroof button.

A

B

C

D

Close the power sunroof when tilted.

Tilt the power sunroof.

Open the power sunroof or stop the automatic process.

Close the power sunroof or stop the automatic process.

The sunroof is a roof opening system consisting of two glass pieces. The rear glass piece is fixed and cannot be

opened.

The

button has two levels.

First level: tilt, open, or close the sunroof completely or partially.

Second level: automatically open or close the sunroof completely. You can stop the automatic process by pressing the

button again.

Tilting the power sunroof

B

— Manual process: press the button until the first level is reached→ fig. 1

.

B

—Automatic process: press the button until the second level is reached→ fig. 1

.

Closing the power sunroof when tilted

A

— Manual process: press the button until the first level is reached→ fig. 1

.

A

—Automatic process: press the button until the second level is reached→ fig. 1

.

Opening the power sunroof

C

—Manual process: press the button until the first level is reached→ fig. 1

.

C

— Automatic process up to comfort position: press the button until the second level is reached→ fig. 1

.

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Closing the power sunroof

D

—Manual process: press the button until the first level is reached→ fig. 1

.

D

— Automatic process: press the button until the second level is reached→ fig. 1

.

Stopping the automatic opening or closing process

C

D

1. Press the → fig. 1

or → fig. 1

button again.

WARNING

Careless or unintended use of the power sunroof may cause serious or fatal injuries.

● Do not open or close the power sunroof if anyone is in its path.

● Note that the power sunroof can still be opened or closed for a brief period after the ignition has been switched

off, as long as the driver's or front passenger door has not been opened.

WARNING

If you leave vehicle keys unattended in the vehicle, children or unauthorized people may lock the vehicle, start the

engine, switch on the ignition or activate the power sunroof. This can cause accidents and serious or fatal injuries.

● Always take all vehicle keys with you when leaving the vehicle.

NOTICE

Opening or tilting the power sunroof when there is precipitation, particularly snow and ice, may cause damage to

the vehicle interior and the electrical system.

● Remove snow and ice from the vehicle roof before using the power sunroof in winter temperatures.

● Always close the power sunroof before leaving the vehicle and when there is precipitation.

NOTICE

If you use a power sunroof with a roof rack mounted, the power sunroof may be damaged.

● Keep the power sunroof closed when using a roof rack.

Remove leaves and other loose objects from the power sunroof guide rails regularly, either by hand or with a

vacuum cleaner.

The pinch protection will not function correctly if the sunroof is malfunctioning. Contact a suitably qualified

professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Some settings can be saved in the driver personalization user

profiles.

Tilting and sliding panoramic sunroof convenience opening and closing

Convenience opening and closing

The sunroof can be opened and closed from outside the vehicle using the vehicle key.

—Does not apply to the US or Canada:Press and hold the unlock or lock button on the vehicle key. The tilting and

sliding panoramic sunroof and the blind are opened or closed.

—For vehicles with Keyless Access with push-button start:Hold your finger on the unlock sensor in the door handle

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for several seconds until the tilting and sliding panoramic sunroof is closed (→ Keyless Access).

—Remove your finger from the unlock or lock button to stop the function.

When using the convenience closing function, all windows in the doors and the sunroof will be closed. When all of the

windows and the power sunroof are closed, the turn signals will blink once as a confirmation.

Settings for the sunroof can be adjusted in the vehicle settings in the Infotainment system. You can activate

convenience opening in the Infotainment system.

Some settings can be saved in the driver personalization user profiles and will adjust when user profiles are

switched.

Sunroof pinch protection

The pinch protection reduces the risk of pinching injuries→ . If the sunroof is obstructed while it is closing, it will

open again automatically.

1. Check why the sunroof is not closing.

2. Try again to close the sunroof.

3. If the sunroof is still not able to close, close the sunroof without pinch protection.

Closing the sunroof without pinch protection

1. If you still cannot close the tilting and sliding panoramic sunroof, swipe forward over the function key within 5

seconds and hold until the power sunroof is completely closed.

2. If the power sunroof still cannot close, then contact a suitably qualified professional. Volkswagen recommends

contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Depending on the position of the tilting and sliding panoramic sunroof, the power sunroof will stop moving or

open completely if the control panel is released prematurely.

WARNING

Closing the power sunroof without pinch protection may result in serious or fatal injuries.

● Always be careful when closing the power sunroof.

● Do not close the power sunroof if anyone is in its way, especially if it is closing without pinch protection.

● Note that the pinch protection does not prevent fingers or body parts from being trapped against the roof frame.

Pinch protection also occurs when convenience closing the windows and sunroof with the vehicle

key.

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Troubleshooting

If the sunroof is not closing

—The sunroof only works when the ignition is on. The sunroof can still be opened or closed for a brief period after

the ignition has been switched off, as long as the driver’s or front passenger's door has not been opened.

—If it is not possible to close the sunroof using the power controls, the sunroof must be closed manually. Some

vehicle components must be removed in order to close the sunroof manually. Contact a suitably qualified

professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen

Service Facility.

Controls are responding differently than expected

Moisture, dirt and grease may limit the functioning of the controls.

1. Always keep the control panels clean and dry.

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Opening and closing for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

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