Get Safety -> Information Call, Breakdown Call and Emergency Call Service Guide for Volkswagen Transporter Van Seventh Generation (2021-2025)

Fig. 1 Under the front passenger seat: Bracket with fire

extinguisher (illustration).

Depending on the equipment, a fire extinguisher may be located in a holder in the footwell under the front passenger

seat.

The fire extinguisher must comply with applicable legal regulations, must always be ready for use and must be

checked or replaced regularly (see inspection seal or expiry date on the fire extinguisher).

Stow fire extinguishers properly after use and replace them as soon as possible.

Removing and stowing fire extinguisher

Before using the fire extinguisher, make sure you are familiar with its operation. For this purpose, there are

instructions for use on the fire extinguisher.

1. Open the tab on the bracket and remove the fire extinguisher→ Fig. 1 (arrow).

2. Fit the fire extinguisher in the bracket. Guide the tab over the belt, press the tab down and close it.

WARNING

In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung though the vehicle

and cause severe injuries.

● Always secure the first aid kit, warning triangle and fire extinguisher safely in the holders provided in the vehicle.

● Stow the high-visibility waistcoat in a stowage compartment where it can be easily reached.

Information Call, Breakdown Call and Emergency Call Service

Fig. 1 In the roof console: Controls for Information Call

and Breakdown Call.

Fig. 2 In the roof console: Control for eCall Emergency

System (behind button cover)

Information call.

Breakdown Call.

Emergency Call Service.

Fig. 3 Control for Emergency Call: Indicator lamp and

button.

Indicator lamp.

Button for Emergency Call Service.

Depending on the equipment and country, the vehicle may be equipped with an emergency call system. In some

countries, the free legally required eCall Emergency System is activated as standard. The control is located in the roof

console.

The emergency call function allows help to be organised very quickly in danger situations. A voice connection is

established to a public emergency call centre. The call centre communicates in the language of the country in which

the vehicle is located. In addition, data relevant to the emergency call and required by law are transmitted

automatically to the public emergency call centre, such as the current vehicle position.

The legal basis for data processing by the legally required eCall Emergency System corresponds to the country-

specific legislation such as the EU Regulation 2015/758. Please also observe the information on data storage units

and data services.

The required connection is established by a factory-fitted control unit. Additional components are required in order

to ensure that the function is still possible even after a serious accident – emergency call microphone, emergency call

loudspeaker and an integrated battery that is independent of the vehicle electrical system.

Indicator lamp for the Emergency Call Service

Depending on the operating state, the indicator lamp lights up in different colours and light sequences → Fig. 3

Indicator lamp is not lit up: emergency call is not available.

Indicator lamp flashes red for about 20 seconds after the ignition has been switched on: emergency call is

deactivated.

Indicator lamp lights up red continuously: system fault. Emergency call is restricted or not available.

The indicator lamp lights up green: emergency call is available, system ready for operation.

The indicator lamp flashes green: emergency call is active.

WARNING

It may not be possible to make a manual or automatic emergency call, or the availability of the emergency call

function may be restricted, in the following conditions:

● Your current emergency call location is in an area with no or insufficient mobile reception.

● The emergency call system is not available in some countries.

● The public emergency call centre is technically not able to receive emergency call data.

● The components in the vehicle required for the manual or automatic emergency call are damaged or do not have

sufficient electrical energy.

● The vehicle ignition is not switched on.

Information call

—The Information Call enables you to call the Volkswagen AG hotline.

—The Information Call function is available only in some sales regions.

Breakdown call

—The Breakdown Call service allows you to seek professional assistance should your vehicle break down.

—Some vehicle data, such as the current location, are transmitted parallel to the voice call.

Initiating an emergency call manually

1. Briefly press the button cover

and fold open the button cover.

2. Press and hold the emergency call button→ Fig. 3

for several seconds. The emergency call is now initiated

and a voice connection is established to the public emergency call centre.

If you have accidentally pressed the emergency call button, cancel the emergency call immediately:

1. Press the emergency call button again until the indicator lamp lights up green continuously.

Automatic emergency call

An automatic emergency call is initiated only when the ignition is switched on.

A connection to the emergency call centre is set up immediately after the airbags or belt tensioners have been

triggered. You cannot cancel the automatic emergency call by pressing the emergency call button .

Rescue measures will be initiated automatically if there is no response to questions from the public emergency call

centre.

Integrated battery

The integrated battery ensures that the legally required eCall Emergency System remains available for some time if

the 12-volt vehicle battery is disconnected or faulty.

A corresponding message will be displayed in the instrument cluster display if the integrated battery is discharged or

faulty (→ eCall Emergency System). If the corresponding message is displayed, go to a qualified workshop

immediately and have the integrated battery replaced.

Data transmission

In the event of an emergency call, the legally prescribed data are transmitted to the public emergency call centre in

order to determine necessary rescue measures.

The data on the vehicle location are continuously overwritten so that only the last three stored locations required for

correct functioning of the legally required eCall Emergency System are available. The vehicle is therefore not

permanently tracked.

The data relating to the emergency call are processed exclusively in order to ensure correct functioning of the legally

required eCall Emergency System. The data relating to the emergency call will be deleted automatically by the

system 13 hours after the emergency call was initiated.

The transmitted data include the following:

—Current position of the vehicle when the emergency call was initiated.

—Two further positions shortly before the emergency call was initiated(journey route, a few 100 m, or around 328

ft).

—Vehicle identification number (VIN).

—Type of vehicle drive.

—Vehicle class.

—Type of initiation (automatic or manual).

—Type of call.

—Direction in which the vehicle was moving when the emergency call was triggered.

—Time of the collision.

—Reliability of the positioning data.

—Data record version.

—Counter for transmitted data records per call.

—Estimated number of passengers per call.

Troubleshooting

eCall emergency call system fault

The indicator lamp in the emergency call button lights up red continuously . In addition, a message may be displayed

in the instrument cluster.

There is a system fault in the eCall Emergency System. It is not possible to make an emergency call.

1. Immediately drive to a qualified workshop and have the fault rectified.

Emergency call system eCall restricted

Safety -> Information Call, Breakdown Call and Emergency Call Service for Your Volkswagen Transporter Van Seventh Generation (2021-2025)

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