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Safety -> Proactive occupant protection system for Your Volkswagen Transporter Van Seventh Generation (2021-2025)

Introduction  
The proactive occupant protection system is an assistance system that initiates action to protect vehicle occupants in  
dangerous situations. However, the system cannot prevent a collision.  
Speed range  
The basic function of the proactive occupant protection system is available when driving forwards at speeds from  
approx. 30 km/h (19 mph).  
WARNING  
The intelligent proactive occupant protection system cannot overcome the laws of physics, and functions only  
within the limits of the system. Never let the extra convenience afforded by the proactive occupant protection  
system tempt you into taking any risks when driving. The system cannot prevent a collision. The system is not a  
substitute for the full concentration of the driver.  
Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic conditions.  
The system cannot detect objects in all situations.  
The proactive occupant protection system does not react to animals or poorly visible objects.  
Reflective objects such as safety barriers, tunnel entrances, heavy rain and ice can impair the performance of the  
proactive occupant protection system and thus prevent it from detecting a collision risk.  
The system may be falsely triggered.  
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Basic functions  
The following functions may be triggered individually or together in critical driving situations, e.g. in the event of  
emergency braking, understeer and oversteer or minor collisions:  
Reversible belt tensioning of the fastened driver and front passenger seat belts.  
Automatic closing of the glass roof and side windows down to a gap, depending on the vehicle equipment.  
The belts may be tensioned individually or together depending on the respective critical driving situations.  
Additional functions for vehicles with Autonomous Emergency Braking (Front Assist)  
For vehicles with Autonomous Emergency Braking(Front Assist), the system limits also include calculation of the  
probability of a rear-end collision with the vehicle in front. If the system detects that a rear-end collision is likely, or  
initiates severe braking, it can trigger the proactive occupant protection system.  
Additional functions for vehicles with lane change system (Side Assist)  
In vehicles fitted with a lane change system(Side Assist), the probability of a collision with the vehicle following  
behind is also calculated within the system limits. The system can trigger the proactive occupant protection system if  
it detects a probable collision with the vehicle ahead. If the risk of a collision is detected, the hazard warning lights  
can also be activated with a rapid hazard warning flashing frequency in addition to the basic function of the proactive  
occupant protection system.  
Additional functions for vehicles with Emergency Assist  
The proactive occupant protection system may be triggered in vehicles with Emergency Assist if no driver activity is  
detected.  
Depending on the activation level, the following functions are triggered:  
Reversible belt tensioning of the driver's fastened seat belt for a brief or extended period of time.  
Automatic closing of the glass roof and side windows down to a gap, depending on the vehicle equipment.  
Setting in driving profile selection  
In vehicles with driving profile selection, the proactive occupant protection system is adapted to the special vehicle  
setup of the respective driving profile.  
Settings in the Infotainment system  
Depending on the vehicle equipment, settings for the proactive occupant protection system with the full range of  
functions can be made in the vehicle settings in the Infotainment system.  
The proactive occupant protection system will be reactivated every time the ignition is switched on.  
It may not be possible to operate the setting function if the proactive occupant protection system has already been  
adapted to the specific vehicle setup.  
Limits of the proactive occupant protection system  
The availability of the proactive occupant protection system depends on country-specific legal regulations and the  
vehicle equipment.  
The proactive occupant protection system will not be available, or will only be available to a limited extent, in the  
following situations:  
Malfunction in the ESC, reversible belt tensioners (→ Belt retractor, belt tensioner, belt tension limiter) or airbag  
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control unit (→ Standard airbag system).  
ASR is deactivated or ESC is restricted (→ Brake support systems).  
Autonomous Emergency Braking (Front Assist) is restricted or has a system fault.  
System fault or restriction of the lane change system(Side Assist).  
Emergency Assist is restricted or has a system fault.  
Troubleshooting  
A message is shown for a short time on the instrument cluster display.  
1. The proactive occupant protection system functions are restricted or the system is not available. Switch off and  
restart the engine.  
2. If the fault persists, go to a suitably qualified workshop and have the proactive occupant protection system  
checked.  
Depending on the malfunction, additional information may be displayed in the vehicle  
status.  
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