Get Transporting Guide for Volkswagen Transporter Van Seventh Generation (2021-2025)

Things to note

The following points need to be noted during an activeMirrorLink connection:

—An active MirrorLink device can also be connected simultaneously to the Infotainment system via Bluetooth.

—If the MirrorLink device is connected to the Infotainment system via Bluetooth, the telephone function on the

Infotainment system can also be used.

—An active MirrorLink® device cannot be used as a media device in theMedia main menu.

—You can view information about telephone mode in the instrument cluster display.

—No turning instructions or media mode displays are shown on the instrument cluster display.

—You can accept or reject incoming calls or end a telephone call via the multifunction steering wheel.

Function buttons in MirrorLink mode

Goes back to the App-Connect main menu. Here you can stop theMirrorLink connection, connect a different

mobile telephone or select a different technology.

Close open apps. To close all open apps, tapClose all.

Display the mobile telephone screen on the Infotainment system screen.

Open the MirrorLink settings.

Return to the MirrorLink main menu.

Information on technical requirements, compatible mobile telephones, certified apps and availability can be

found on the Volkswagen Commercial Vehicles and MirrorLink® websites, and is also available from your

Volkswagen Commercial Vehicles dealership.

Stowing a load

Always observe legal requirements.

You can transport a load in the luggage compartment or on the load bed, on a trailer and on a roof load carrier .

Stowing a load securely

—Always distribute any loads in the vehicle as evenly as possible.

—Always stow luggage and heavy objects in the luggage compartment and place them as far forwards as possible→

.

—If necessary, remove the seats to increase the size of the luggage compartment.

—Observe gross axle weight ratings and the gross vehicle weight rating .

—Secure luggage in the luggage compartment to the fastening rings using suitable lashing, fixing and securing

straps (→ Luggage compartment equipment).

—Also stow small objects safely.

—If necessary, fold back the rear seat backrest and engage it securely.

—If necessary, adjust the headlight range .

—Adjust the tyre pressure to suit the load. Observe the tyre pressure sticker (→ Tyre pressure).

—If necessary, adapt the tyre monitoring system to the new load level .

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Using securing straps

—Follow the instructions for the securing straps.

—Observe specifications for maximum load rating.

—The securing straps must be long enough for the item you wish to secure.

Damaged securing straps

Never use the securing straps if:

—Damage to the warp and weft of the webbing(cuts or fraying) accounts for more than 10 % of the webbing.

—The seams are damaged.

—The webbing is deformed by friction or heat.

—The securing straps are cracked, especially if cracked across the strap, or if the straps have notches.

—The securing straps have splits or corrosion damage.

—There is damage to the tightening device and connection elements.

WARNING

Objects that are not secured or are attached incorrectly can cause serious injuries in the event of a sudden driving or

braking manoeuvre or in an accident. This applies particularly if objects are struck by the airbag when activated and

then flung through the vehicle interior. To reduce the risk of accidents, observe the following guidelines:

● Always stow all items securely in the vehicle.

● Stow items in the vehicle interior in such a way that they can never enter the airbag deployment zones while the

vehicle is in motion.

● Always keep stowage compartments closed while the vehicle is in motion.

● Stowed objects must never cause passengers to assume an incorrect sitting position.

● Any seat blocked by stowed objects must not be used by any passengers.

● Do not stow any hard, heavy or sharp objects loose in any of the vehicle’s open stowage areas, on the surface of

the rear seat backrest when it is folded down, the luggage compartment cover or the dash panel.

● Always stow heavy objects directly on the luggage compartment floor.

● Remove any hard, heavy or sharp objects from items of clothing and bags inside the vehicle and stow them

securely.

WARNING

Transporting heavy objects changes the vehicle's handling due to the change in the centre of gravity and increases

the braking distance. Heavy loads that are not properly stowed or secured in the vehicle can lead to a loss of vehicle

control and can cause serious injury.

● Never overload the vehicle. Both the payload and the distribution of the load in the vehicle will have an effect on

the driving response and braking distance of the vehicle.

● Transporting heavy objects changes the vehicle's handling and the centre of gravity.

● Always distribute the load evenly and as low down as possible in the vehicle.

● Always stow heavy items in the load compartment as far as possible in front of the rear axle.

● Loose objects in the luggage compartment can suddenly slide and change the way the vehicle handles.

● Always adapt your speed and driving style to the current visibility, weather and road or traffic conditions.

● Accelerate particularly carefully and gently.

● Avoid sudden braking and driving manoeuvres.

● Brake earlier than usual.

WARNING

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Securing straps that are incorrectly fastened, unsuitable or damaged may become detached in the event of a sudden

braking manoeuvre or accident. This could cause objects to be flung through the interior and lead to severe or fatal

injuries.

● Always use suitable and undamaged lashing straps or securing straps.

● Attach securing straps securely to the fastening rings.

● Load the fastening rings evenly.

● Never fix lashing straps or securing straps between the fastening rings in the side panel and the fastening rings in

the vehicle floor.

● Never fix lashing straps or securing straps between opposite side walls.

● Never load the lashing straps and securing straps beyond their load rating.

● If necessary, observe the information sign on the side trim.

● Never use elastic straps or nets to tie down loads.

● Ensure that the load retains its form and position once it has been secured. Use sturdy packaging and anti-slip

floor surfacing for your load.

WARNING

When the vehicle is not in use or is not being supervised, always lock the doors to reduce the risk of severe or fatal

injuries.

● Never leave children unattended, particularly when the boot lid is open. Children could make their way into the

luggage compartment, close the boot lid and be unable to get out. This can cause severe or fatal injuries.

● Never let children play in or around the vehicle.

● Never transport people in the load compartment.

NOTICE

Items that rub against the rear windows can damage or destroy the heating wires.

Appropriate retaining straps, securing straps and load securing systems are available from correspondingly

qualified workshops.

Luggage compartment cover and luggage net

Fig. 1 In the luggage compartment: Luggage compartment

cover and luggage net.

1

2

Luggage compartment cover.

Luggage net.

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The luggage compartment cover is located behind the third row of seats.

The luggage compartment cover can be used to transport luggage or cargo up to 20 kg(44 lbs) →

.

Stowing the load safely on the luggage compartment cover

1

—Distribute loads as evenly as possible on the luggage compartment cover→ Fig. 1

.

1

—Load the luggage compartment cover→ Fig. 1

—Also stow small objects safely.

only with a maximum of 20 kg(44 lbs)

Luggage net

2

The luggage net → Fig. 1

can be used to secure objects from falling out.

1. Attach the luggage net to the fastening rings.

Or:

The luggage net → Fig. 1

2

can be hooked in directly behind the third row of seats.

1. Attach the luggage net to the movable fastening rings in the rail system.

Luggage compartment cover with third row of seats removed

If the third row of seats is not installed in the vehicle, the luggage compartment cover must be removed or secured.

Securing the luggage compartment cover

Fig. 2 Underneath the luggage compartment cover:

Retaining straps.

1

Retaining straps.

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Fig. 3 In the luggage compartment: Luggage compartment

cover secured.

1

1. Remove the retaining straps underneath the luggage compartment cover→ Fig. 2

.

2. Attach the left retaining strap to the left fastening ring→ Fig. 3 in the luggage compartment.

3. Attach the right retaining strap to the right fastening ring→ Fig. 3 in the luggage compartment.

Removing the luggage compartment cover

1. Carefully lift the rear edge of the luggage compartment cover upwards from below.

2. Remove the luggage compartment cover from the luggage compartment.

WARNING

Objects that are not secured or are secured incorrectly, or animals positioned on the luggage compartment cover,

can damage it and may also cause serious injuries in the event of a sudden driving or braking manoeuvre and in an

accident.

● Only transport objects on the luggage compartment cover when the third row of seats is positioned directly in

front of the luggage compartment cover and the third row backrests are upright.

● Never transport objects on the luggage compartment cover when the third row of seats is removed or the

backrests are folded down.

● Never transport any animals on the luggage compartment cover.

NOTICE

To prevent damage to the luggage compartment cover, do not load the luggage compartment to such a height that

the load presses against the luggage compartment cover when the boot lid is closed.

The luggage compartment should be empty to ease removal and installation of the luggage compartment

cover.

The luggage compartment cover can be folded up for loading and unloading the luggage compartment. When

driving, the luggage compartment cover must be in the horizontal position.

Installing and removing the net partition

The net partition can prevent objects in the luggage compartment entering the passenger compartment.

The net partition can be installed in the front or rear area.

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Fig. 1 In the luggage compartment: Net partition.

1

2

3

Top attachment.

Bottom attachment.

Turnbuckle.

Installing the net partition

1. Take the net partition out of its storage bag and unroll it fully.

3

2. Make sure that the sewn-in instructions label and the turnbuckles point to the back→ Fig. 1

1

.

3. Hook the net partition up at the upper left-hand side→ Fig. 1

.

1

4. Hook the net partition up at the upper right-hand side→ Fig. 1

5. Fix the rubber plugs in the attachments.

.

6. Pull the net partition to check that it has engaged securely in the retainers in the headliner.

2

7. On the left and right side, fix the brackets in the fastening rings in the outer seat rails→ Fig. 1

that the net partition is installed vertically.

. Make sure

3

8. Tighten the net partition by pulling the turnbuckles→ Fig. 1

9. Ensure that the partition is secure and taut.

.

Removing the net partition

3

1. To release the straps, press the rocker switch on the turnbuckles→ Fig. 1

.

2

2. Remove the net partition from the fastening rings in the seat rails→ Fig. 1

1

3. Lift the net partition out of the upper brackets→ Fig. 1

4. Roll up the net partition and store in the bag.

5. Stow the storage bag safely in the vehicle.

.

WARNING

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Always use the net partition carefully, observing the instructions. Risk of injury.

● The net partition is secured properly in the roof only if the T-shaped holders are securely fitted into the retainers.

● The net partition is fitted correctly in the seat rails only if the T-shaped retainers are at right-angles to the seat

rails and correctly engaged.

● Heavy, pointed or sharp items which are not stowed securely can cause injury in the event of sudden braking

manoeuvres or accidents. This may also happen when the net partition is fitted correctly.

● Vehicle occupants must not travel behind a fitted safety net.

Rail system in rear vehicle floor

There are six seat rails in the passenger compartment.

The seats and other accessories are fixed in the rails.

Seats can be removed and inserted at any point (→ Single seat).

Observe the care instructions for the seat rails (→ Vehicle care, interior).

WARNING

If the equipment on the rail system is installed, removed or moved incorrectly, accidents and severe injuries may

result.

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Fastening rings

Observe the maximum load rating of the fastening rings (→ Fastening rings).

Fastening rings in the load compartment

Fig. 1 In the luggage compartment: fastening rings.

There are fastening rings→ Fig. 1 in the luggage compartment which can be used to secure loose items and luggage

with the help of lashing, retaining or securing straps →

.

Securing the load on the fastening rails in the luggage compartment

1. Fold up the fastening rings.

2. Position the fastening straps or securing straps over the loadacross both diagonals and hook them into the

fastening rings.

3. Pull the fastening straps or securing straps tightly over the load. Make sure that the cross-over of the fastening

or securing straps is positioned in the centre of the load.

4. Check whether the load can still be moved. If necessary, tighten the securing straps even more tautly.

WARNING

Unsuitable or damaged lashing, retaining or securing straps could tear in the event of a braking manoeuvre or

accident. This could cause objects to be flung through the vehicle interior and lead to severe or fatal injuries.

● Always use suitable and undamaged lashing, retaining or securing straps.

● Pull lashing, retaining and securing straps taut crosswise over the load on the luggage compartment floor and

attach them securely to the fastening rings.

● Make sure that the upper edge of the load is higher than the fastening rings, particularly when stowing flat

objects.

Fastening rings in rail system

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Fig. 2 In the luggage compartment: Fastening ring in the

rail system

Operating the fastening rings in the seat rails

The fastening rings in the seat rails can be used in the interlocking area of the rails.

1. Tap and hold button in the fastening ring→ Fig. 2.

2. Slide the fastening ring to the desired position.

3. Release the button in the fastening ring.

4. Push the fastening ring into the next position.

If the fastening ring is not correctly engaged, a red marking can be seen→

.

Removing the fastening rings in the seat rails

1. Press the button in the fastening ring.

2. Turn and remove the fastening ring.

WARNING

Incorrect use of fastening rings can cause severe or fatal accidents.

● Always use suitable and undamaged lashing straps or securing straps.

● Attach securing straps securely to the fastening rings.

● Loose objects in the vehicle can suddenly slide and change the way the vehicle handles.

● Never exceed the maximum load rating of the fastening rings when securing objects.

● Small and light objects should also be secured.

● Never secure a child seat using the fastening rings.

● Always position the seats in the direction of travel if a load is secured behind these seats on fastening rings.

● Never use elastic straps or nets to tie down loads.

● Apply loads to the fastening rings evenly.

● Ensure that the load retains its form and position once it has been secured. Use sturdy packaging and anti-slip

floor surfacing for your load.

Appropriate retaining straps, securing straps and load securing systems are available from correspondingly

qualified workshops.

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Maximum load capacity of the fastening rings

Fastening rings

Fastening rings in the load compartment

Fastening rings in rail system

Permissible nominal tensile load

350 daN

250 daN

1 daN (decanewton) corresponds to 10 newtons.

Varying country-specific requirements are met.

NOTICE

Observe the details on the maximum load capacity of the individual fastening points. In the event of full braking,

forces act that can be many times higher than the weight of the load being transported. Always use multiple

fastening points in order to distribute absorption of these forces and to ensure equal stress on each fastening point.

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Buckle straps

Fig. 1 Fastening the buckle strap.

Fastening the buckle strap

2

1. Check before tightening: The lever→ Fig. 1

objects.

must not be in contact with the load, any edges or protruding

2

4

2. Press and hold the lever→ Fig. 1

on the buckle

.

1

2

3

3. Feed the buckle strap→ Fig. 1

4. Tighten the buckle strap → Fig. 1

from the back to the front between lever

and rib

.

1

2

and release the lever

.

Fig. 2 Releasing the buckle strap.

Releasing the buckle strap

1. Before releasing the buckle strap, make sure the load cannot fall over.

2

1

4

2. Press the lever→ Fig. 2

and pull the buckle strap

1

out of the buckle

.

2

3

3. Feed the buckle strap→ Fig. 2

from the back to the front between lever

and rib

.

435

1

2

4. Tighten the buckle strap → Fig. 2

and release the lever

.

Ratchet straps

Fig. 1 Releasing and tightening the lever on the ratchet

strap.

Fig. 2 Releasing and tightening the lever on the ratchet

strap.

Fig. 3 Tightening the ratchet strap.

436

Tightening the ratchet strap

2

1. Press the slider → Fig. 1

2. Pivot the lever → Fig. 1

outwards in the direction of the arrow.

1

B

to position→ Fig. 2

.

3

4

3. Pull the belt→ Fig. 2

from the rear through the slot in the spool

and tighten the belt.

1

A

B

4. Pivot the lever → Fig. 1

back and forth alternately between positions→ Fig. 2

and

until the belt has

. The ratchet is

wound itself around the spool two to three times →

.

2

1

A

5. Press the slider → Fig. 1

outwards and pivot the lever→ Fig. 1

to position→ Fig. 2

now closed and locked in position.

Releasing the ratchet strap

1. Before releasing the ratchet strap, make sure the load cannot fall over.

2

2. Press the slider → Fig. 3

outwards.

1

C

2

5

engages in the end position . The spool

4

3. Pivot the lever → Fig. 3

now rotates freely.

to position

until the slider

3

4. Pull the ratchet strap→ Fig. 2

out of the ratchet.

WARNING

Incorrectly fastened ratchet straps may get detached in the event of a sudden braking manoeuvre or accident. This

could cause objects to be flung through the interior and lead to severe or fatal injuries.

● Wind the strap around the spool 2 - 3 times.

● Never use ratchet straps to secure loads to the side panels.

Introduction

Depending on the model, the vehicle may be designed for fitting a roof load carrier.

Roof load carriers can be used to transport bulky items on the roof of the vehicle.

Please contact a qualified workshop if you are unsure whether a roof load carrier can be fitted to your vehicle.

Volkswagen Commercial Vehicles recommends the use of Volkswagen Genuine Parts or Volkswagen Genuine

Accessories, which you can purchase from your Volkswagen Commercial Vehicles dealership.

Do not use or retrofit a roof load carrier if the vehicle isnot approved for use with a roof load carrier.

Roof carriers cannot be fitted on vehicles that also have additional lighting factory-fitted on the vehicle roof.

WARNING

When transporting heavy or bulky objects on the roof load carrier, the way the vehicle handles will change due to a

shift in the centre of gravity and increased susceptibility to crosswinds.

● Always secure loads properly using suitable and undamaged lashing, retaining or securing straps.

● Cargo that is large, heavy, bulky, long or flat will have a negative effect on the vehicle aerodynamics, centre of

gravity and overall handling.

● Avoid abrupt and sudden driving and braking manoeuvres.

● Ensure that your speed and driving style are always appropriate for the current visibility, weather and road/traffic

conditions.

437

WARNING

Fitting a roof load carrier that has not been approved for the vehicle or fitting a roof load carrier to a vehicle that is

not approved for use with a roof load carrier can cause accidents and injuries.

● Use only roof load carriers that have been approved for the vehicle.

● Never fit a roof load carrier on a vehicle that has not been approved for use with a roof load carrier.

● If you fit a roof load carrier to such vehicles, it may work loose whilst the vehicle is in motion and fall off the

vehicle roof.

NOTICE

Securing a roof load carrier of any kind to a vehicle that is not approved for use with a roof load carrier can seriously

damage the vehicle.

Attaching the base carrier and roof load carrier

With some equipment levels, the vehicle has special roof rails on the right and left for fitting the mounts.

Special roof load carriers must be used to transport loads, bicycles, surfboards, skis and boats safely. Appropriate

accessories are available from a correspondingly qualified workshop.

Attaching the base carrier and roof load carrier

Install the base carrier bars in accordance with the supplied installation instructions.

Attach the base carrier bars only to the rails .

Once you have fitted the base carrier bars, you can then secure the respective roof load carrier on them.

WARNING

Incorrectly attaching and using the mounts or roof bars and roof load carrier can cause the whole roof load carrier to

fall off the roof. This can cause accidents and injuries.

● Use base carrier bars or roof bars and roof load carriers only when they are undamaged and fitted correctly.

● Always fit base carrier bars or roof bars and roof load carriers properly. Always observe the installation

instructions provided by the manufacturer.

● Attach the base carrier bars or roof bars only at the specified mounting points.

● Special roof load carriers for items such as bicycles, skis, surfboards, etc. must always be installed properly.

Always observe the installation instructions provided by the manufacturer.

● Check that the roof load carrier is secured before starting your journey and tighten as necessary after driving a

short distance. During a long trip, check all bolts and fasteners at each stop.

● Do not carry out any modifications or repairs to base carrier bars, roof bars or the roof load carrier.

438

Loading the roof load carrier

Maximum permissible roof load

The maximum permitted roof load is100 kg (220 lbs).

The roof load limit refers to the combined weight of the roof load carrier and the load carried on the roof→

.

Make sure you are aware of the weight of the roof load carrier and the load to be transported. Weigh the load if

necessary.

However, you will not be able to carry the maximum permitted roof load if you are using a roof load carrier with a

lower load rating. In this case, do not exceed the maximum weight limit for the load carrier system which is specified

in the manufacturer's installation instructions.

Distributing the load

Distribute the load evenly and secure it correctly→

.

WARNING

Accidents and vehicle damage can occur if the maximum permitted roof load is exceeded.

● Never exceed the specified roof load, the maximum permissible axle loads, and the permissible gross vehicle

weight for the vehicle.

● Do not exceed the load capacity of the roof load carrier, even if the maximum roof load has not been reached.

WARNING

Loose and incorrectly secured loads can fall off the roof load carrier and cause accidents and injuries.

● Always use suitable and undamaged lashing, retaining or securing straps.

NOTICE

When opening the boot lid, make sure that it does not collide with the roof load.

439

Notes on use

Remove the roof load carrier in the following situations

—The roof load carrier is no longer needed.

—Before entering an automatic car wash.

—When the vehicle height exceeds the required clearance height, e.g. in a garage.

NOTICE

● Always remove the roof load carrier before driving through an automatic car wash.

● Installing a roof load carrier and securing a load to it changes the height of the vehicle. Check and compare the

height of the vehicle with clearance heights, e.g. for underpasses and garage doors.

● The roof load carrier and its load must not interfere with the roof aerial, the tilting and sliding panoramic sunroof

and, depending on the equipment, the boot lid.

The consumption will be increased when the roof load carrier is fitted due to the increased air

resistance.

440

Introduction

The vehicle can be used to tow a trailer if it has the required technical equipment for this.

The additional trailer load will affect the amount of wear, fuel consumption and performance of the vehicle and, in

certain circumstances, could shorten the service intervals.

Driving with a trailer not only places an extra load on the vehicle, but also requires increased concentration on the

part of the driver.

Swivel in or remove the ball coupling if there is no trailer, bicycle carrier or similar equipment mounted on it. This

applies in particular if the number plate or the lighting o the rear of the vehicle are obscured by the unused ball

coupling. Observe the country-specific regulations on the use of a ball coupling.

Vehicles with a start/stop system

If towing brackets that werenot retrofitted by Volkswagen Commercial Vehicles are used, or if a towing bracket

retrofitted by Volkswagen Commercial Vehicles is not detected for system-related reasons, the start/stop system

must be deactivated manually using the button in the centre console before starting to tow a trailer and must

remain deactivated for as long as a trailer is being towed → Introduction.

Trailer with lighting function check

You must not use any trailer equipped with a tail light or brake light that requires a function check of these lights as

part of its approval process. Please contact the trailer manufacturer for information on the type of approval that

applies to your trailer.

Tachograph

Use of a tachograph is required by law for vehicles with a gross vehicle weight rating in excess of 3,500 kg, including

trailer, and used commercially to transport goods. This is irrespective of whether the vehicle or the trailer or both are

used for commercial transportation of goods.

DANGER

It is dangerous to transport people in a trailer and it may also be illegal.

WARNING

Improper use of the towing bracket can lead to a loss of vehicle control, accidents and serious injuries.

● Use the towing bracket only if it is undamaged and fitted correctly.

● Do not carry out any alterations or repairs to the towing bracket.

● Remove the ball coupling when not towing a trailer to reduce the risk of injury in rear-end collisions and to

pedestrians and cyclists when the vehicle is parked.

● Never install a “weight-distributing” or “load-balancing” towing bracket to the vehicle. The vehicle was not

constructed for these kinds of towing brackets. The towing bracket can fail, causing the trailer to tear loose from

the vehicle.

WARNING

Towing a trailer and transporting heavy or bulky items can change the vehicle handling, increase the braking

distance and lead to accidents.

● Always secure loads properly using suitable and undamaged lashing, retaining or securing straps.

● Ensure that your speed and driving style are always appropriate for the current visibility, weather and road/traffic

conditions. Reduce your speed, particularly when driving downhill.

● Trailers with a high centre of gravity are more likely to tip over than trailers with a low centre of gravity.

441

● Always drive carefully and ensure that you think ahead. Accelerate particularly carefully and gently. Avoid abrupt

and sudden driving and braking manoeuvres.

● Take extra care when overtaking. Reduce your speed immediately if the trailer shows even the slightest sign of

snaking.

● Do not drive faster than 80 km/h(50 mph) when towing a trailer, or 100 km/h (60 mph)in exceptional cases. This

also applies to countries where higher speeds are permitted. Always obey national speed limits. In some areas,

speed limits for vehicles towing trailers may be lower than for vehicles without trailers.

● Observe any applicable national regulations when towing a trailer and using a towing bracket.

● Never try to stop a trailer from snaking by increasing your speed.

WARNING

The start/stop system must always be deactivated manually when towing a trailer using towing brackets that have

not been retrofitted by Volkswagen Commercial Vehicles. Otherwise faults can occur in the brake system, possibly

resulting in accidents and serious injuries.

Always switch off the anti-theft alarm before hitching or unhitching a trailer (→ Anti-theft alarm). The tilt

sensor could otherwise trigger an alarm unnecessarily.

In vehicles with a new engine, do not tow a trailer during the first

1,000 km.

Depending on the equipment, the removable ball coupling is required for

towing .

Technical prerequisites

Engine cooling system

There is an increased load on the engine and the cooling system when towing a trailer. The cooling system must

contain sufficient coolant and be able to cope with the extra load added by the trailer.

Trailer brake

If the trailer is equipped with its own brake system, comply with the legal regulations.

Exterior mirrors

If you are unable to see the traffic behind the trailer in the vehicle's standard exterior mirrors, additional exterior

mirrors should be fitted in accordance with any country-specific regulations. Before setting off, adjust the mirrors so

that you have a sufficient view of the rear.

Retrofitting a towing bracket

Volkswagen Commercial Vehicles recommends the use of Volkswagen Genuine Accessories, which you can purchase

from your Volkswagen Commercial Vehicles dealership. Always check and follow the data provided by the towing

bracket manufacturer.

Towing brackets fitted to the rear bumper

Do not carry out any alterations to the exhaust or brake systems. Check that the towing bracket is properly secured at

regular intervals.

442

Trailer tail light clusters

The trailer tail light clusters must work correctly and meet legal requirements. Do not exceed the maximum power

consumption for the trailer tail light clusters.

WARNING

If the towing bracket is unsuitable or incorrectly fitted, the trailer could become detached from the towing vehicle.

This can cause serious accidents and fatal injuries.

● Do not carry out any alterations to the exhaust or brake systems.

NOTICE

● The vehicle electronics may be damaged if the trailer's power consumption is too high.

● Never connect the trailer’s electrical system directly to the electrical connections of the tail light clusters or to

other sources of electricity. Only use suitable connections to supply power to the trailer.

We recommend additional services between the normal inspection intervals if the vehicle is used frequently

for towing a trailer.

Swivelling out the ball coupling

The ball coupling of the towing bracket is located in the bumper. The electrically released ball coupling is swivelled

out mechanically for use and cannot be removed.

Fig. 1 In the luggage compartment: Button for swivelling

out the ball coupling.

Releasing and swivelling out the ball coupling

The ball coupling is released electrically and swivels out automatically. The indicator lamp in the button flashes.

1. Park the vehicle .

2. Open the boot lid.

3. Briefly press the button

→ Fig. 1 in the luggage compartment.

4. Continue swivelling the ball coupling until you hear and feel it click into place and the indicator lamp in the

button lights up continuously.

5. Close the boot lid.

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Swivelling in the ball coupling

1. Park the vehicle .

2. Unhitch the trailer and disconnect the electrical connection between the vehicle and the trailer. If fitted,

remove the adapter from the trailer socket.

3. Open the boot lid.

4. Briefly press the button

→ Fig. 1 in the luggage compartment.

5. Swivel the ball coupling under the bumper until you hear and feel it click into place and the indicator lamp in the

button lights up continuously.

6. Close the boot lid.

Meaning of indicator lamp in the button

—The indicator lamp → Fig. 1 in the button lights up continuously when the boot lid is open: The ball coupling is

correctly engaged in the swivelled out or swivelled in position.

—The indicator lamp → Fig. 1 in the button flashes: The ball coupling is not properly engaged or the ball coupling is

damaged.

—The indicator lamp → Fig. 1 in the button goes out approximately 1 minute after the boot lid is closed.

Safety cable

In some countries, unbraked and braked trailers must be secured by means of a safety or breakaway cable.

Observe country-specific regulations on the use of a safety cable.

1. Attach the safety or breakaway cable to the eyelet provided on the ball coupling.

2. Pass the cable through the eyelet and hook it into the carabiner→

.

WARNING

Improper use of the towing bracket can cause injury and accidents.

● Only use the ball coupling when it is properly engaged.

● Make sure that no people, animals or items are in the path of the ball coupling.

● Never interrupt the swivel movement of the ball coupling with items or tools.

● Never press the button

coupling.

if a trailer is attached or if a luggage carrier or other add-on parts are fitted to the ball

● Do not use the towing bracket if the ball coupling does not engage properly or if there are any faults with the

electrical system or with the towing bracket itself. Always have the ball coupling checked by a suitably qualified

workshop.

● Never use the towing bracket if the diameter of the ball at the smallest point is smaller than 49 mm.

WARNING

Improper securing of the trailer can cause injuries and accidents.

● Never place the safety or breakaway cable of the trailer loosely over the ball coupling.

NOTICE

Do not aim a high-pressure cleaner or steam cleaner directly at the swivelling ball coupling or the fitted trailer

socket. Seals could be damaged or the grease required for lubrication could be washed off.

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At extremely low outside temperatures, it may not be possible to swivel the ball coupling in or out. If this happens, it

is sufficient to place the vehicle in a warmer room, e.g. a garage.

Notes on towing a trailer

Trailer socket

A 13-pin trailer socket makes the electrical connection between the towing vehicle and the trailer. The pin

assignment corresponds with DIN ISO 11446.

If the trailer has a 7-pin plug you will need to use a suitable adapter.

Please contact a correspondingly qualified workshop if you are uncertain whether the electrical connection between

the trailer and the vehicle is correct.

Emergency breakaway cable

Always fasten the trailer's emergency breakaway cable properly to the towing vehicle. Leave enough slack in the

emergency breakaway cable so that the vehicle can still drive around corners. However the emergency breakaway

cable should not drag along the ground while you are driving.

Connection to the anti-theft alarm

The trailer is integrated in the anti-theft system if the following conditions are fulfilled:

—When the vehicle has a factory-fitted anti-theft alarm and a factory-fitted towing bracket.

—When the trailer is electrically connected to the towing vehicle via the trailer socket.

—When the vehicle and trailer electric systems are functional, fault-free and undamaged.

—When the vehicle is locked with the vehicle key and the anti-theft alarm is active.

When the vehicle is locked, the alarm will be triggered as soon as the electrical connection to the trailer is interrupted.

Connection to the anti-theft alarm (trailer with LED tail light clusters)

For technical reasons, trailers with LED tail lights cannot be integrated into the anti-theft alarm system.

When the vehicle is locked, the alarm is not triggered as soon as the electrical connection to the trailer with LED rear

lights is interrupted.

WARNING

Any electrical cables which are not connected properly or are connected incorrectly could cause a power surge to

the trailer. This could lead to faults in the entire vehicle electronics system and could also cause accidents and

serious injuries.

● All work on the electrical system should be carried out by a correspondingly qualified workshop.

● Never connect the trailer’s electrical system directly to the electrical connections of the towing vehicle’s tail light

clusters or to other power sources.

WARNING

Contact between the pins in the trailer socket can lead to short circuits, overloading of the electrical system and

failure of the lighting system, thereby causing accidents and serious injuries.

● Never connect the pins in the trailer socket to one another.

● Have any bent pins repaired by a correspondingly qualified workshop.

NOTICE

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If you park the trailer using the support wheel or other trailer supports, disconnect the trailer from the vehicle. The

vehicle could move up and down if the load changes or if there is damage to the tyres, for example. If this happens,

a great deal of force will be exerted on the towing bracket and trailer, which could lead to damage to the vehicle

and trailer.

If there is a fault in the vehicle or trailer electrical systems, or if there is a fault in the anti-theft alarm, have

the vehicle checked by a correspondingly qualified workshop.

If the engine is not running and electrical equipment is switched on in the trailer via the trailer socket, the 12-

volt vehicle battery will discharge.

If the 12-volt vehicle battery charge level is low, the electrical connection to the trailer will be interrupted

automatically.

Loading the trailer

Basic information

Always make sure that the vehicle and trailer are well balanced. Do not overload the front or rear of the trailer.

Always stow heavy objects directly over the axle, or as close as possible to it. Always secure loads to the trailer

properly →

.

Trailer weight and drawbar load

The maximum trailer weight is the weight that the vehicle can pull→

.

The drawbar load is the weight that the towing bracket exerts on the ball coupling neck vertically from above .

The figures for trailer weights and draw bar weights that are given on the data plate of the towing bracket are for

certification purposes only. The correct values for your specific model, which may be lower than these figures, are

given in the vehicle registration documents. All data in the official vehicle documents take precedence over these

data.

The maximum permissible drawbar load should always be utilised. The response of the trailer on the road will be poor

if the drawbar load is too small.

The drawbar load increases the weight on the rear axle and reduces the maximum load level as a result.

Gross combination weight rating

The combination weight is made up of the actual weight of the loaded towing vehicle and of the loaded trailer .

In some countries, trailers are divided into different classes. We recommend that you contact a qualified workshop to

find out about suitable trailers.

Tyre pressure

Follow the trailer manufacturer's recommendations concerning the tyre pressure for the trailer tyres.

When towing a trailer, inflate the tyres on the towing vehicle with the maximum permitted tyre pressure (→ Tyre

pressure).

WARNING

Loads that may slide can severely impair stability and driving safety, which can cause accidents and severe injuries.

● Always load trailers properly.

● Always secure loads using suitable and undamaged lashing and securing straps.

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WARNING

Accidents and serious injuries can occur if you exceed the vehicle's maximum permitted gross axle weight rating,

drawbar load, gross vehicle weight rating or gross combination weight rating.

● Never exceed the stated values.

● Never exceed the maximum gross axle weight rating with the current weight on the front and rear axles.

● Never exceed the maximum permissible gross weight with the front and rear weight of the vehicle.

Driving with a trailer

Headlight adjustment

Towing a trailer can raise the front end of the vehicle enough for the dipped beam to blind other road users. Use the

headlight range control to lower the light cone as required. If you do not have headlight range control, the headlights

should be adjusted by a correspondingly qualified workshop.

Things to note when driving with a trailer

—If the trailer has an overrun brake, apply the brakesgently at first and then firmly. This will prevent the jerking that

can be caused by the trailer wheels locking.

—The combination weight causes the braking distance to increase.

—Select a low gear before driving down a slope. This enables you to use the engine braking effect to slow down the

vehicle. The brake system could otherwise overheat and fail.

—The vehicle's centre of gravity and in turn the vehicle's handling will change because of the trailer load and the

increased gross weight of the vehicle and trailer.

—The weight distribution of a loaded trailer with an unladen towing vehicle is very unfavourable. When driving in

this situation, drive particularly carefully and slowly.

Pulling off on slopes when towing a trailer

Depending on the steepness of the slope and the total weight of the trailer and vehicle, a vehicle towing a trailer

could roll back a short distance when moving off on a hill.

When towing a trailer, pull off on slopes as follows:

1. Depress and hold the brake pedal.

2. In vehicles with a manual gearbox: Fully depress the clutch pedal.

3. 1st Select a gear or the D position.

4. Switch the electronic parking brake off.

5. Gently depress the accelerator and, in a manual vehicle, release the clutch pedal until you feel the vehicle

moving forwards. If necessary, observe the information on Hill Start Assist (→ Hill Start Assist).

6. Pull away slowly.

WARNING

Incorrect trailer towing can cause loss of vehicle control and serious personal injury.

● Towing a trailer and transporting heavy or bulky items can change the way the vehicle handles and increase the

braking distance.

● Always drive carefully and ensure that you think ahead. Brake earlier than usual.

● Adapt your speed and driving style to the current visibility, weather and road or traffic conditions. Reduce your

speed, particularly when driving downhill.

● Accelerate particularly carefully and gently. Avoid abrupt and sudden driving and braking manoeuvres.

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● Take extra care when overtaking. Reduce your speed immediately if the trailer shows even the slightest sign of

snaking.

● Never try to stop a trailer from snaking by increasing your speed.

● Always obey maximum speed limits. In some areas, speed limits for vehicles towing trailers are lower than for

vehicles without trailers.

Fitting a bicycle carrier on the ball coupling of the towing bracket

Volkswagen Commercial Vehicles recommends the use of Volkswagen Genuine Accessories, which you can purchase

from your Volkswagen Commercial Vehicles dealership.

Mount the bicycle carrier according to the manufacturer's installation instructions.

A maximum of three bicycles may be mounted on the bicycle carrier→ . Position heavy bicycles as close to the

vehicle (ball coupling) as possible.

Maximum load

The maximum load (carrier system including load) of the bicycle carrier fitted on the ball coupling is75 kg. However,

the model-specific maximum drawbar load of the towing bracket (→ Trailer towing) must not be exceeded.

WARNING

Incorrect use of a bicycle carrier mounted on the ball coupling of the towing bracket can cause accidents and

injuries.

● Always read and follow the installation instructions provided by the bicycle carrier manufacturer.

● Never exceed the specified load and overhang.

● Never attach a bicycle carrier to the ball coupling below the coupling ball. The bicycle carrier could slip out of

position due to the shape of the ball coupling.

NOTICE

Considerable vehicle damage could occur if the maximum permitted payload specified in the manufacturer's

assembly instructions or the overhang is exceeded.

● Never exceed the values stated in the installation instructions.

Remove as many add-on parts as possible from the bicycles before setting off. This includes, for example,

bicycle bags and baskets, child seats or batteries. This helps improve the carrier system's wind load and

centre of gravity.

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Trailer stabilisation

The trailer stabilisation function can detect if an attached trailer is starting to snake from side to side and can provide

counter steering assistance.

Trailer stabilisation is an extension of the Electronic Stability Control (ESC

).

If trailer snaking is detected, the trailer stabilisation function automatically helps to reduce the trailer's motion using

counter steering assistance. The trailer stabilisation function may be deactivated in some countries.

Requirements for trailer stabilisation

✓ The vehicle is a factory-fitted towing bracket or a compatible towing bracket is fitted.

✓ Electronic Stability Control and traction control system (TCS

) are active. The indicator lamp or in the instrument cluster is not lit up.

✓ The vehicle speed is higher than approximately 60 km/h(37 mph).

✓ Trailers with brakes must have a mechanical overrun system.

WARNING

Do not let the extra safety afforded by the trailer stabilisation function tempt you into taking any risks when driving

– this can cause accidents.

● Adapt your speed and driving style to the current visibility, weather and road or traffic conditions.

● Accelerate carefully on slippery surfaces.

● Take your foot off the accelerator if one of the systems is performing a control intervention.

WARNING

The trailer stabilisation function may not be able to detect all driving situations correctly.

● Light trailers that are snaking will not be recognised by the trailer stabilisation function and stabilised accordingly

in all cases.

● A trailer can stilljack-knife on slippery roads with little grip, even if the towing vehicle is equipped with the trailer

stabilisation system.

● Trailers with a high centre of gravity might tip over before snaking starts.

● Sudden braking procedures could occur automatically in extreme driving situations if the trailer socket is being

used without a trailer.

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Retrofitting a towing bracket

Fig. 1 Attachment points for retrofitting a towing bracket.

A

B

C

D

E

F

Attachment points.

With short overhang 975 mm; with long overhang 1175 mm.

Min. 65 mm.

350 mm to 420 mm.

182 mm.

438 mm.

G

936 mm.

Dimensions

The dimensions must be adhered to when retrofitting a towing bracket. Always observe the minimum distance given

from the middle of the ball coupling to the surface of the road. This also applies when the vehicle is fully laden,

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Transporting for Your Volkswagen Transporter Van Seventh Generation (2021-2025)

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